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"\u201CShoppers\u2019 Critique International has proven to be the most important element of Especially for Pets\u2019 customer service training program. We train our employees in all aspects of customer service and SCI monitors absorption and compliance. Their shoppers are thorough, professional and spot on with their shops. We view their feedback and unbiased reports as an educational imperative. They have unquestionably improved our service.\u201D"^^<http://www.w3.org/2001/XMLSchema#string>
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