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"Zendesk, the cloud-based customer service platform startup, has raised $60 million in new financing led by Redpoint Ventures with participation from\u00A0Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank and prior backers, including Charles River Ventures, Benchmark Capital and Matrix Partners.\r\n\r\nAlong with the cash injection news, the company has also revealed a new interface which, according to Zendesk, shows off &amp;quot;the best of social media and consumer application single-page design, helps businesses interact with their customers in a familiar, conversational way, without sacrificing scalability or automation&amp;quot;.\r\n\r\nBasically, the new version means that users can see communications channels like live chat, social media, email and online communities as well as phone support all in one place - one that is easy on the eye to boot.\r\n\r\n\r\n\r\nThe new Zendesk has been rebuilt from the ground up with added features and an application framework called Zendesk Apps.\u00A0It is also the largest deploy to date on Ember, the JavaScript development framework for building web applications.\r\n\r\nZendesk Apps allows businesses to use third-party and internal systems together so that customer service can be viewed and organised alongside other company business and updates.\r\n\r\n\r\n\r\n\u201CWe have been a leader in applying ideas born and nurtured in the consumer space to enterprise software,\u201D said Adrian McDermott, Zendesk\u2019s Senior Vice President of Engineering and Product. \u201CZendesk sees itself as a company that takes difficult business practices and makes them easy to understand and use within a beautiful product, enabling companies to give great customer service.\u201D\r\n\r\nZendesk was founded in Denmark in 2007 before moving to the US and seeing rapid expansion. The company has more than 20,000 customers including Gilt Groupe, Box and Disney.\r\n\r\nMore recently the firm has returned to Europe with a recently opened office in London to support its more than 5,000 customers on the continent.\r\n\r\nLast month the company released a mobile portal and was one of the companies\u00A0to have a plugin\u00A0added to the Hootsuite social App Directory.\r\n\r\nImage Credit: Adria. Richards"^^<http://www.w3.org/2001/XMLSchema#string>
<http://thenextweb.com/insider/2012/09/12/zendesk-raises-60m-new-financing-announces-refresh-cloud-based-customer-service-platform/>