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"As of this week, FastCustomer has saved its users\u00A0220,000 minutes on hold.\u00A0FastCustomer bills itself as a productivity tool for busy people. The iOS and Android mobile app (Free) will actually call any company's call center or any department you want and wait on hold for you.  Productivity indeed. The app saves you time and\u00A0eliminates having to deal with awful elevator music as well as figuring out which department to try and find.\r\n\r\nOn the free iPhone or Android app, just tap a button telling the app which company you need to reach, then go back to living your life. FastCustomer will ring your phone once a customer service\u00A0representative\u00A0is on the line. &amp;quot;Bingo bango!&amp;quot; says Steph Hay, FastCustomer's VP of Product. FastCustomer's system actually calls AT&amp;amp;amp;T, presses whatever buttons are needed and waits on hold for as long as it takes, which means\u00A0no more phone trees! What does that mean? It means you'll never have to hear &amp;quot;Press 1 for... 2 for...&amp;quot; again. FastCustomer finds the quickest way to a human in the department you've indicated via the app (billing, general customer service, etc.).\r\n\r\nAccording to Hay, the average person wastes 60 hours a year on hold. The app launched in early June and became a top download in iTunes within days, receiving about 14,000 downloads in its first week. The Android app was launched two weeks later. Since then, FC has added all Fortune 500 companies, totaling 2,400 available companies to call. And in case you were wondering, phone conversations are not recorded.\r\n\r\nSee what Fast Customer is about in 1 minute:\r\n\r\n\r\n\r\nOther similar apps include\u00A0LucyPhone and Fonolo."^^<http://www.w3.org/2001/XMLSchema#string>
<http://thenextweb.com/apps/2011/07/28/1-800-numbers-suck-never-wait-on-hold-again-with-the-fastcustomer-app/>