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" You supervise two people. One of them comes to you and points out that her coworker&amp;#039;s horrible grammar is hurting the relationship with your biggest client. What should you do?   1) Tell this person to discuss the situation with the coworker. 2) In private, politely tell the staffer with the poor grammar that you value her efforts but that she needs to improve her grammar because it&amp;#039;s affecting the quality of her work. Offer your help to correct the problem. 3) When the staffer with the poor grammar isn&amp;#039;t around, slip a grammar book in her in-box. The correct answer: (2) As the boss, it&amp;#039;s your responsibility to address the problem directly and privately with your subordinate, especially since it&amp;#039;s negatively impacting a client relationship. Determine what the grammar problems are and make note of some specifics so that you can point them out when you talk to her. It&amp;#039;s your responsibility to help: Give her some tips and recommend a grammar book or class. Poor grammar or poor speaking skills can have serious professional consequences, so explain to her that correcting this problem will benefit her in the long run. "^^<http://www.w3.org/2001/XMLSchema#string>
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