<http://schema.org/alternativeHeadline>
"The stereotype of customer service is that it's a race to the bottom\u2014call centers in India, computers, or worse."^^<http://www.w3.org/2001/XMLSchema#string>
<http://qz.com/144447/the-key-to-good-customer-service-is-hiring-ivy-league-graduates-says-founder-of-warby-parker/>