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"Twitter executives apologized Tuesday for suspending the account of a journalist who was critical of NBC's Olympics coverage.  Twitter also published a lengthy blog post by its general counsel addressing the microblogging network's trust and safety procedures in general. \nBritish journalist Guy Adams had his account suspended Monday after he published a tweet reading,  \u201CThe man responsible for NBC pretending the Olympics haven\u2019t started yet is Gary Zenkel. Tell him what u think! Email: Gary.zenkel@nbcuni.com.\u201D \nAdams had previously been a harsh critic \u2014 one of many on Twitter \u2014 of NBC's tape-delayed Olympics coverage. \nThe suspension sparked a worldwide backlash against Twitter for censorship and overreacting to criticism of NBC, with which it has an Olympics partnership. The backlash intensified Tuesday after the Telegraph reported that Twitter had told NBC about the offending tweet \u2014 which didn't technically appear to violate Twitter's stated privacy rules \u2014 and helped it through the process of requesting a suspension. \n\nSEE ALSO: Olympic Journalist Ban: Why Twitter Got It Wrong\nAdams tweeted Tuesday that he had been reinstated, and soon after Twitter published its blog post titled, \"Our approach to Trust &amp; Safety and private information.\"\nTwitter's general counsel, Alex Macgillivray, then sent Adams this tweet:\n\n.@guyadams Let me to add my personal apology for your suspension blog.twitter.com/2012/07/our-ap\u2026 is a longer post about private info &amp; our process.\n\u2014 Alex Macgillivray (@amac) July 31, 2012\n\nTwitter's media head, Chloe Sladden, also posted an apologetic message Tuesday with a link back to the explanatory blog post. \nIn that post, which does not mention Adams by name, Macgillivray admits that the issue of whether a corporate email address should be considered public or private is one Twitter needs to think through better. \n\"There are many individuals who may use their work email address for a variety of personal reasons \u2014 and they may not,\" Macgillivray writes. \"Our Trust and Safety team does not have insight into the use of every user\u2019s email address, and we need a policy that we can implement across all of our users in every instance.\"\nMacgillivray also says Twitter's trust and safety division \u2014 which ultimately is the team that suspends accounts \u2014 did not know the complaint against Adams had originally been flagged by Twitter itself. \n\"As I stated earlier, we do not proactively report or remove content on behalf of other users no matter who they are,\" he writes. \"This behavior is not acceptable and undermines the trust our users have in us. We should not and cannot be in the business of proactively monitoring and flagging content, no matter who the user is \u2014 whether a business partner, celebrity or friend.\"\nWhat does Twitter's apology mean to you? Share your opinion in the comments.\n      window._msla=window.loadScriptAsync||function(src,id){if(document.getElementById(id))return;var js=document.createElement('script');js.id=id;js.src=src;document.getElementsByTagName('script')[0].parentNode.insertBefore(js,fjs);};\n_msla(\"//platform.twitter.com/widgets.js\",\"twitter_jssdk\");"^^<http://www.w3.org/2001/XMLSchema#string>
<http://mashable.com/2012/07/31/twitter-apologizes/>