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"Google\u00A0has lost its appeal against a fine imposed by Taiwanese authorities over its refusal to extend its refund policy on Android apps to seven days.\r\n\r\nThe search giant was fined\u00A0Tw$1,000,000 ($33,856) for not adopting a new policy, with Google standing behind Android Market terms that stipulate consumers have up to\u00A015 minutes after downloading an app to claim a refund.\r\n\r\nThe Taipei City government, which imposed the fine in June 2011, said the economics ministry had ruled in its favour:\r\n&amp;quot;We urge Google to respect Taiwan's laws and the rights of our consumers to resume sales of its\u00A0Android Market\u00A0paid apps,&amp;quot; it said in a statement.\r\nSmartphone users in the city had complained that they were unable to claim a refund when they deemed an app download as unsatisfactory. Taipei\u2019s Law and Regulation Commission informed Google Taiwan, as well as Apple Asia, of the complaints in a formal letter, demanding an explanation and an outline of improvements by a June 23 2011 deadline.\r\n\r\nApple Asia responded before the deadline and amended its refund policy to comply with Taiwan\u2019s by extending its trial period from 15 minutes to a full seven days. Google did not reply.\r\n\r\nAfter\u00A0receiving the warning\u00A0from the Taipei City Government earlier in the month, Google then suspended downloads of paid apps on the Android Market after it received the fine. This suspension is stil in place.\r\n\r\nDespite the two sides having a \u201Cfull and extensive exchange of opinions\u201D on the matter, with Google said to be thoroughly understanding of Taiwan\u2019s Consumer Protection Act, the search giant didn't change its policies by a revised July 14 deadline -- resulting in Taiwanese authorities\u00A0upholding\u00A0the fine.\r\n\r\nGoogle has not issued a comment on the matter."^^<http://www.w3.org/2001/XMLSchema#string>
<http://thenextweb.com/google/2012/02/03/google-loses-appeal-in-taiwan-over-fine-for-android-app-refunds/>