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"This post is brought to you by Research In Motion, sponsor of the Mashable Awards' \"Best Social Media Customer Service\" Category. RIM creates innovative wireless solutions, including the BlackBerry\u00AE wireless platform and the new BlackBerry PlayBook, coming soon. Learn more on the Inside BlackBerry Blog.\nEurail.com, an e-commerce site for Eurail train passes, took home the \"Best Social Media Customer Service\" category award at this year's Mashable Awards.\nThe category, supported by BlackBerry, pulled in five competitive finalists, as voted by Mashable readers: Eurail, Aramex, ZocDoc, Hewlett Packard and Boingo.\nWhat makes Eurail's social media customer service so great? Chantal Sukel, campaign manager for Eurail.com, gave us a bit of insight:\n\"Eurail.com is lucky enough to have extremely dedicated agents that strive to answer all questions within eight hours or sooner. Not only in English, but also Spanish and even Dutch or German. Our fans receive a personal reply, not a script. They talk to an actual human being who can give them anecdotes and tips from their own rail travel experiences.\"\nAccepting the award at Mashable Awards, Sukel said, \"'Dank u wel' is Dutch for 'thank you.' So, I would like to say 'dank u wel' to everyone who's been voting for us; 'dank u wel' to the European railways; and 'dank u wel' to the Facebook team who has been providing this award-winning service.\"\nCongratulations, Eurail.com on your win!\n\n\n\n\n\r\nThe Mashable Awards Gala at Cirque du Soleil Zumanity (Vegas)\r\n\n\n\n\n\nIn partnership with Cirque du Soleil, The Mashable Awards Gala event brought together the winners and nominees, the Mashable community, partners, media, the marketing community, consumer electronics and technology brands and attendees from the 2011 International CES Convention to Las Vegas on Thursday, January 6, 2011. Together, we celebrated the winners and the community of the Mashable Awards at the Cirque du Soleil Zumanity stage in the beautiful New York New York Hotel. The event included acts and performances from our partner Cirque du Soleil Zumanity, in addition to special guest presenters and appearances.\nMashable Awards Category Sponsor:\n\nResearch In Motion is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. Through the development of integrated hardware, software and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information including email, phone, SMS messaging, Internet and intranet-based applications including the BlackBerry\u00AE wireless platform and the new BlackBerry PlayBook. For the latest on the BlackBerry PlayBook visit the Inside BlackBerry Blog.\n\n\n\n"^^<http://www.w3.org/2001/XMLSchema#string>
<http://mashable.com/2011/01/13/social-media-customer-service-winner/>