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"The bugs in Google Maps and Google Places seem to always be endless, but yea - a Google engineer or more are always working on fixing the issues.  Specifically with  \"owner replies\", we've had an issue where owners were unable to reply at least a few times.  That being said, it is an issue again.Google's Maps representative, Vanessa said it is not just an issue, there are \"many issues\" with it.She said in a Google Places Help thread:There are many issues with owner responses right now, the engineers are working on it.These engineers are always so busy on Google Maps related issues - must be exciting.Forum discussion at  Google Places Help."^^<http://www.w3.org/2001/XMLSchema#string>
<https://www.seroundtable.com/google-maps-owner-responses-15098.html>