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<http://www.docstoc.com/article/160129903/Chat-with-Wendy-Lea,-CEO-of-Get-Satisfaction:-Video-&amp;-Top-Takeaways>
<http://www.docstoc.com/article/160129903/Chat-with-Wendy-Lea-CEO-of-Get-Satisfaction-Video-and-Top-Takeaways>