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"Have you ever submitted a bug report, petitioned a GM or posted a message on an official forum? If so, then you've interacted with a game's community team in one way or another. This is probably not news to you, but were you aware of the distinct departments that make up a community team and how they differ?Believe it or not, being a part of an MMO's community team is more than just reading forums or bug reports all day. In a recent post at SOE's official company blog, Senior Community Relations Manager EM Stock breaks down the four main categories of the community team. There's Quality Assurance, Customer Support, Tech Support/Accounts Billing and Community Relations. Read how SOE handles these main components of online gaming, and how they can effectively serve as the \"face\" of the company."^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.engadget.com/2008/10/13/the-many-faces-of-community-management/>