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"When an AOL employee and his wife called Comcast customer service to cancel their cable subscription, they were faced with an utterly unhelpful agent. The customer, Ryan Block, spoke to a representative who continuously repeated the same questions. The back and forth went like this for over 10 minutes: &amp;quot;Why is it that you don&amp;#039;t want the faster speed? Help me understand why you don&amp;#039;t want faster internet.&amp;quot; To which Block responded, &amp;quot;Help me understand why you can&amp;#039;t just disconnect us.&amp;quot; Eventually the couple succeeded in canceling their subscription. However, their irritation with the service led to Block posting a recording on an audio distribution site, that went totally viral. Today, Comcast issued an apology for the poorly handled phone call. The company&amp;#039;s senior vice president of customer experience, Tom Karinshak said, &amp;quot;We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize. The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives.&amp;quot; Comcast plans on reaching out to Block to personally apologize. Have you had to deal with a frustrating customer service agent? Sound off below. "^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.womansday.com/life/news/a48792/comcast-issues-apology-following-viral-customer-service-call/>