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"Communication has always been essential in any business organization, and the Internet has made it tremendously easy. We've gathered a selection of both free and pay tools to help businesses of any size communicate how and when they want.\nFree Use\n\n\n\n\nAIM Pro - A business class version of the well known AOL Instant Messenger.  AIM Pro adds integration with Microsoft Outlook, desktop and file sharing, and one click access to WebEx meetings.\n\n\n\n\nEyejot.com - Allows you to record video messages without installing a client, and then lets recipients view them by just clicking on a link in an email.  Messages can also be delivered to iTunes and iPods to be watched wherever you please.  Great for when you need to add extra inflection to a business communication or even a personal email.\n\n\n\n\nKonoLive.com - Currently in private beta, KonoLive is aiming to be a business class IM tool with collaboration tools that allow voting, sharing of files, collaboration and more.  Kristen Nicole did a much more detailed explanation of all their features after their introduction.  (Free for now, probably will cost when out of beta)\n\n\n\n\nSkype For Business - Skype for business has all the normal features, but if you want to add calling credits and Skype In numbers, you can use their business control panel.\nPay Systems\n\n\n\n\n12Planet.com -  A secure instant messaging solution that stays that way by the messages staying just on the company intranet, or externally via a VPN tunnel.  The system can work on a number of OSes including several mobile platforms.\n\n\n\n\nAvaya.com - Provides solutions for customer interactions, remote offices and mobile workers.\n\n\n\n\nHuddle.net - More than just a collaboration tool, Huddle will allow each member of a team to set up a profile about themselves, and you can also invite your Facebook friends to work with you on a project, opening up all sorts of communication possibilities.\n\n\n\n\nLanTalk.net - A full featured instant messaging solution for a company that requires no server, and allows file transfers.\n\n\n\n\nNovell GroupWise - Allows collaboration and communication from a wide range of mobile devices as well as it's own instant messaging service which supports 21 languages.\n\n\n\n\nWebEx.com - No need to lead the office when you can do online presentations and sales calls via web conferencing software.  Offer solutions for just about every size of bussiness."^^<http://www.w3.org/2001/XMLSchema#string>
<http://mashable.com/2008/02/08/online-business-communication/>