<http://schema.org/description>
"The knowledgeable supervisor sees a gripe for what it really is&amp;mdash;a chance to be of help to an employee when that help is most wanted, a golden opportunity to prove to a worker that his problem is management&amp;rsquo;s problem."^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.pfonline.com/articles/dealing-with-employee-complaints>