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"Pre-baby, I had the time and energy to put up a fight when I felt like a company was\u2014not to mince words\u2014screwing me over. These days, I have neither time nor energy, so I try to only do business with companies with top-notch customer service. Here are two I&amp;#039;m loving right now. (And one I&amp;#039;m NOT.) I LOVE: Land of Nod When I recently wrote to complain about a nine-month-old rug that was fraying, this Crate &amp;amp;amp; Barrel offshoot could have very well said, &amp;quot;Your nine-month-old rug is NOT our problem.&amp;quot; Instead they said, &amp;quot;That&amp;#039;s horrible! Please accept our apology! We&amp;#039;ll send you a new rug and take back the old one! And of COURSE we won&amp;#039;t charge you!&amp;quot; I was able to handle everything via e-mail, my problem was resolved in less than 24 hours, and the new rug was here two days later. I will definitely be doing business with them again. Babies R Us If I had mailed in the little registration card that came with my BOB Revolution stroller, the manufacturer would have told me about a recent recall that affected me. But I didn&amp;#039;t. (Honestly, who has time to mail in all those little cards?!) Thankfully, because the BOB was on my baby registry, Babies R Us e-mailed to let me know about the recall\u2014even though (according to the registry) the stroller was never bought! (It was out of stock there, so my mother-in-law found it elsewhere.) Thank you, Babies R Us! I HATE: PayPal With a six-month-old baby, I was trying to handle all of my Christmas shopping online last year. All was going well, until a pair of jeans I ordered for Rory (and paid for with PayPal) didn&amp;#039;t arrive. I contacted the seller, who sent them three weeks later, and then tried to contact her again\u2014via PayPal\u2014when I realized the jeans were totally knockoffs. PayPal closed my initial complaint (the one about the non-delivery) and wouldn&amp;#039;t let me open a second one about the fraudulent merchandise. So I&amp;#039;m stuck with $130 knockoffs. I hung up on PayPal after 35 minutes on hold one night, and they refuse to return my e-mails. Customer service FAIL. Unfortunately, because they&amp;#039;re so widespread, I&amp;#039;m sure I&amp;#039;ll have to use PayPal again. But I intend to do my best to avoid it. What companies have you had great experiences with? And what companies are you boycotting these days?  "^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.womansday.com/relationships/family-friends/a46058/two-companies-this-mom-loves-one-i-hate-463/>