<http://schema.org/articleBody>
"Last April, I paid Terminix $575 to get rid of drywood termites that had taken up residence in my French doors. The inspector told me the price included a guarantee that if the bugs returned, so would an exterminator. By October, the termites were back in full force, but Terminix was not. I&amp;#039;ve contacted the company more than half a dozen times, and all I got were excuses. Meanwhile, the bugs are munching on my French doors as if they were French fries! Can you get my money back? \u2014 Linda Freeman, Phoenix, AZ When GH called Terminix&amp;#039;s headquarters, a company spokesperson helped us determine the problem: Although you thought you were getting a guarantee \u2014 which includes reinspections, retreatments and repairs to damaged wood for up to one year \u2014 your contract was amended to read &amp;quot;onetime treatment.&amp;quot; The company acknowledges the error and agrees that customer service handled your complaint poorly. (Terminix has taken steps to prevent such incidents from occurring in the future.) To make good, your $575 is being refunded, and the local office has offered to replace your doors and issue a one-year contract for free. Pest pointers: Before signing an agreement with an exterminator, be sure you understand what type of service is being performed and whether or not your deal includes follow-up visits. It&amp;#039;s also a good idea to get several price quotes before settling on one contractor. This way, you&amp;#039;ll know how much you should be paying and what&amp;#039;s usually included in the price. Do you have a consumer gripe and need us to come to your rescue? E-mail the details to GHtotheRescue@hearst.com. Please include your daytime phone number. "^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.goodhousekeeping.com/institute/q-and-a/a1984/rescue-exterminator-problems-0803/?src=shelter_footer>