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"Left: Professor Edelman, Harvard Business SchoolRight: Ran Duan, &amp;quot;America&amp;#039;s Most Imaginative Bartender&amp;quot; / Sichuan Garden manager. (via Twitter and Facebook)Normally, when a customer and a business get"^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.someecards.com/news/customer-service/harvard-business-school-professor-goes-to-war-with-local-chinese-restaurant-over-4/>