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"There\u2019s a new dilemma in today\u2019s training world: Is it prudent to allow technology devices in the classroom? One school of thought is that there should be absolutely no distraction \u2014 technology won\u2019t be tolerated and should not be incorporated into a professional training environment.\nBut a new way of thinking is to encourage smartphones, laptops and tablets. Make them a part of the session, since today\u2019s training participants are multi-taskers. Trainees may want to tweet, post pictures and take notes to add a valuable interactive element to their own learning experience. In this new school of thought, trainers are becoming facilitators. It's a great opportunity to introduce trainees on how to properly engage with social media to add a professional benefit to not only their own employment but also to the company at large.\nAdding social media is a terrific means to spark conversation before, during and after a training session. Here are five examples of training sessions that provide students with a great grasp on how to wield social media for the good of the company.\n1. Facebook Before you Train\nPrior to a learning event, a trainer can create a Facebook group for participants. This page can be used to solicit and convey information about the program. In addition, videos can be posted prior to the session to provide background information for participants. You can also post materials using document sharing systems such as Google Docs or SlideShare.\nSome of the advantages to using a Facebook group prior to training include: getting participants engaged with the trainer, breaking down any barriers between the group and starting a discussion about the subject prior to meeting. All of these are good ways to engage the group before the formal training session starts.\n2. Start Networking on LinkedIn\n\n\nObjective: Recruiters are online, companies are online, job seekers are online and you should be too. A professional profile is a necessary tool in our social media-focused world, so there's no excuse not to have one.\u00A0\nTechnology: LinkedIn\nActivity: Ask participants to set up a LinkedIn account, then give them tasks. For example, ask them to connect with five people they know, update their profile with their current job, make at least one recommendation and join one group.\nDiscussion: Talk with new users about the experience. What did they learn about the platform? What tasks were easy and difficult? Where can they see the advantages of using this social networking site in the future?\n3. A Map of Our Team\nObjective: Great for virtual teams to build a stronger sense of team identity and the individuals on the team.\nTechnology: A location-based map service like Google Maps or Bing Maps. If your company wants to implement a custom or branded map, OpenStreetMap is a great option.\nActivity: Assign each team member a unique marker or pushpin. Team members can place the pushpins on the map anywhere to identify landmarks related to them, including details where appropriate.\nExamples of relevant locations are where a person currently works, the location of corporate headquarters or regional offices and the locations of key customers or vendors. You could also include the city or campus where a participant went to college, the farthest place you\u2019ve ever traveled or the location of your first job.\nDiscussion: Ask the group about how sharing information helps to build teams and how geography plays a role in a person\u2019s work style.\nSource: The Big Book of Virtual Team Building Games by Mary Scannell, Michael Abrams and Mike Mulvihill. Published by McGraw Hill.\n4. Customer Service Role Play\nObjective:\tTo practice customer service recovery situations.\nTechnology: Twitter\nActivity: Create a Twitter account that simulates angry customers. Then, assign participants the following roles: customer, sales rep, manager and operations department. Then give the group an assignment. For example, a customer might complain that his equipment isn\u2019t working. The team should work together to troubleshoot and offer a solution.\nDiscussion: Ask the group if they were able to solve the problem and how they accomplished the task. This can also be a great activity to discuss clarity in communications. \nSource: Social Media for Trainers by Jane Bozarth. Published by Pfeiffer. \n5. Tweet Your Training\n\n\nAnother consideration is to create a Twitter hashtag for your training session so participants can read through all of the tweets. After the session, the hashtag can be used to post a summary of key points and articles or blogs of interest. Trainers can host Twitter chats or a guest speaker to keep the conversation going, as a method of increasing learner retention.\nConclusion\nAdding social media to training isn\u2019t creating a distraction; it\u2019s a way to engage people with the tools that most of us are already using in our lives. What better way is there to enhance the learning experience for everyone involved?\nWould you incorporate social media into a training session or do you wish your company would train you in social media? Let us know in the comments.\nMore Small Business Resources From OPEN Forum:\n- Should Small Businesses Follow Everyone Back on Twitter?- Are You Falling into the Pricing Trap?- How to Take Your PR Pitches to the Next Level"^^<http://www.w3.org/2001/XMLSchema#string>
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