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"If you felt a bit snubbed after reading up on just how much loot you'd be paying out if and / or when your dear iPhone does break, you're not alone by a long shot. Reportedly, New York's Consumer Protection Board \"issued a letter to Apple's CEO Monday asking for the iPhone to be a little more consumer-friendly,\" noting that the $79 charged to replace the battery, $29 \"loaner fee\" for using a temporary handset, and the ten-percent restocking fee were all asking too much. Moreover, the CPB suggested that \"consumers should be able to replace the battery themselves,\" which admittedly seems to be a (somewhat) common belief. Granted, not all of these requests are exactly rational, but more importantly, we highly doubt his Steveness is gonna go change up price schemes to appease a few disgruntled board members, amiright?"^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.engadget.com/2007/07/31/new-york-not-down-with-apples-iphone-repair-costs/>