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"1. Dress for the service you want. &amp;quot;If you want me to take your word for something\u2014say, you don&amp;#039;t have a receipt\u2014looking presentable goes a long way,&amp;quot; says Sara, a former retail manager in St. Louis, Missouri. &amp;quot;You can tell a lot about the customer by how she&amp;#039;s dressed, and I&amp;#039;ll be more likely to believe a customer who&amp;#039;s dressed like she shops in my store.&amp;quot; 2. Learn my name, and use it often. &amp;quot;Treat me like a human being, and I&amp;#039;m more apt to act like one,&amp;quot; says Tom, a sales associate in Huntington, New York. Celia Moncholi, senior vice president of TD Bank&amp;#039;s call center, agrees: &amp;quot;It personalizes your interaction, which helps the rep feel more accountable for the outcome because you&amp;#039;re using her name,&amp;quot; she says. 3. Call midweek. &amp;quot;The average customer service agent talks to 65 to 85 customers in an 8-hour period,&amp;quot; says Bill Gessert, volunteer president of the International Customer Service Association. &amp;quot;Wednesdays and Thursdays are the lowest volume days. You&amp;#039;re more likely to get a friendlier rep if you call then.&amp;quot; 4. Tell me what I can do to make you happy. &amp;quot;If there&amp;#039;s absolutely nothing that can be done to fix your problem\u2014a shipping deadline was missed, the wrong item was sent and it&amp;#039;s too late to fix it\u2014ask for a refund, gift card or free item to make it up to you,&amp;quot; says Gessert. &amp;quot;Odds are you won&amp;#039;t walk away empty-handed.&amp;quot; 5. If you want me to make an exception, come at the right time. It&amp;#039;s easier for sales associates to set aside store policy in the middle of a weekday, when the store is empty. &amp;quot;I&amp;#039;m willing to, say, grant a refund after the 30-day deadline if the line is short and my supervisor isn&amp;#039;t looking over my shoulder,&amp;quot; says Sara. 6. Ask me about unadvertised sales. The average salesperson can&amp;#039;t give special discounts on demand, &amp;quot;so don&amp;#039;t ask, &amp;#039;What can you do for me?&amp;#039;&amp;quot; says Tom. But salespeople can ask managers for a reduction in order to close a deal. &amp;quot;If you&amp;#039;re trying to get a price break, ask about unadvertised sales or politely mention the price you&amp;#039;d be willing to pay.&amp;quot; 7. Say it on Facebook or Twitter. Can&amp;#039;t get a customer service rep to call you back? Been on hold for an hour? Use the company&amp;#039;s social networking site to get a resolution. &amp;quot;If you reach out to us on Twitter or Facebook, we have to be mindful of how we respond because it&amp;#039;s a public forum,&amp;quot; says Moncholi. Keep your complaint broad, then wait for the company to get back to you directly. "^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.womansday.com/life/work-money/tips/a6296/7-things-salesperson/>