Kelso hospital bed fall apology issued
NHS Borders has issued an apology after an elderly woman fell from a bed at a cottage hospital and fractured her hip.
The pensioner's family complained to the Scottish Public Services Ombudsman about the incident in Kelso in 2009.
The woman had been admitted to hospital after falling in her own home and breaking her wrist.
NHS Borders has apologised for the incident and has been ordered to amend its Falls Prevention Strategy and address any staff "skills gaps".
The woman's family also raised concerns about the operation carried out to her hip and post-operative care at Borders General Hospital.
Since surgery in March 2009 she has been unable to walk without a zimmer frame and has been in considerable discomfort - requiring high levels of painkillers.
Her family was also unhappy at communication with health care professionals.
The ombudsman upheld all the complaints and NHS Borders accepted all his recommendations.