Ask the expert
Are you confused about claiming compensation for mis-sold payment protection insurance (PPI)?
PPI was supposed to repay people's loans if their income dropped because they fell ill or lost their jobs, but thousands of people were mis-sold the policies.
Banks paid out £1.9bn to the victims of mis-soldPPIlast year, with many thousands of people having successfully applied for compensation, and the final bill is likely to reach billions of pounds more.
You have been sending us your questions. A selection of which will be answered by David Cresswell, of the Financial Ombudsman Service - an independent mediator of financial dispute cases. David's answers will be published on the BBC News website on Monday 12 March.