CQC head admits "too much awful care" in residential homes
The chief inspector of adult social care for the Care Quality Commission has told the BBC that there is "too much awful care" in residential homes in England.
Andrea Sutcliffe's comment comes as a new ratings system for services is introduced.
The Commission has faced severe criticism after a series of abuse scandals in homes.
Ms Sutcliffe acknowledged that previous inspections were something of a "tick box" exercise and the CQC would have to work hard to regain public trust.
But, she assured critics that the regulator had changed and would take action to close homes if necessary.
Graham Satchell reports.
09 Oct 2014