Ann Clwyd to head review of way NHS handles complaints
The government has announced the start of a major review of the way the NHS in England deals with complaints from patients and their relatives.
It follows the scandal over neglect and abuse of patients at the Mid Staffordshire NHS Trust which led to hundreds of unnecessary deaths.
The review will be carried out by the Labour MP Ann Clwyd.
She was asked to do it by David Cameron after revealing the poor care her husband Owen Roberts received.
In an emotional interview broadcast by BBC Radio 4's World at One programme, she described her distress at the way her husband was treated before he died at the University Hospital of Wales in Cardiff last October.
15 Mar 2013