Care Quality Commission criticises Tadworth Grove home
A residential care home in Surrey has been given 14 days to improve after inspectors found it was not meeting the required standards.
Inspectors criticised the premises at Tadworth Grove dementia unit, in Epsom, as well as its staffing levels and patient consent arrangements.
One patient told Care Quality Commission (CQC) inspectors that living there was "like being in jail".
In a statement, Bupa said significant improvements had already been made.
The residential home, which cares for up to 71 people, failed on six standards of quality and safety, and inspectors had major concerns about three essential standards.
'Lack of staff'
Inspectors said the home did not have suitable arrangements in place to obtain and act in accordance with the consent of people who used the service, and this led to patients not making decisions for themselves which impacted on their "safety and freedom".
They also criticised the size of the premises and the lack of suitably qualified staff, which led to serious risks to some people's safety and wellbeing.
The Bupa statement said: "After the inspection in May, we immediately put in place plans to remedy these issues and significant improvements have already been made.
"We are committed to providing comprehensive training to all staff at the home, and we have worked with residents and relatives to address the issues raised.
"The welfare of our residents is our top priority. Our residents at Tadworth Grove are well cared for, and we are confident in the standard of care we provide there."