Energy UK: 'We are working to improve customer trust'
Some householders have been paying nearly three times too much for their gas, after at least one energy supplier - E.On - got its maths wrong.
The error - caused by mixing up measurements from older imperial meters with modern metric ones - is thought to have affected thousands of people.
Lawrence Slade, chief executive of Energy UK, said customers would be compensated and that the industry was working to improve customer trust.
15 Aug 2016
- From the section Business