Birmingham Children's Hospital app for ward feedback
Birmingham Children's Hospital has developed a mobile phone app which allows patients to complain - or praise - their treatment while they are still on the ward.
Michelle McLoughlin, of the children's hospital, said they did not want the app to be seen as a "gimmick" and said it had the support of staff.
BBC Midlands Today health correspondent Michele Paduano said if the system was rolled out more widely across the NHS, it could alert authorities quicker to malpractice such as in the case of Stafford Hospital.
20 Feb 2013
- From the section Birmingham & Black Country