Comments spark First Capital Connect train deep clean
A railway company is spending £350,000 deep cleaning its fleet of trains after comments from passengers.
First Capital Connect is to clean all of its 221 trains which run between Cambridgeshire, Hertfordshire, London and the Sussex coast.
David Statham, managing director, said: "Our passengers have told us that we need to make our trains cleaner."
A First Capital Connect spokesman said the company was responding to the Spring 2013 National Passenger Survey.
The lowest ratings for overall satisfaction were given to First Capital Connect, together with Northern Rail, with scores of 76% in the report published in June.
Ratings for satisfaction for the cleanliness of First Capital Connect trains fell by 8% from the previous year, to 57%, the survey by Passenger Focus found.
Mr Statham said: "I promised to do something about it, which is why we have invested this large sum of money."
He said the equipment being used on the trains was similar to that used to clean hospitals.