The Kosovo conflict was a battle for hearts and minds as much as a war on the ground. Frequent media appearances made the leading political and military figures household names.
But to what extent did their personalities and backgrounds shape decisions?
Who referred to the Kosovo conflict as 'Albright's war'? What led Slobodan Milosevic to act as he did, and who were the other key figures in Belgrade?
BBC News Online explores these issues in an interactive guide to the main figures in the crisis. Select a name from the drop down menus and click GO to read the profile.