First Great Western 'sorry for five hour delay'
Just under 500 people were stranded for five and a half hours when their train suffered a problem with the brakes in Wiltshire on Sunday.
George Taylor, who was on board, explained that the train from Penzance to London eventually arrived at Paddington 12 hours after it set off.
The service was run by First Great Western, whose managing director is Mark Hopwood. He told the Today programme's Justin Webb that he was "very sorry" for the delay.
He said that First Great Western "will learn the lessons from what happened".
First broadcast on BBC Radio 4's Today programme on Monday 5 August 2013.
05 Aug 2013
- From the section UK