Em-Con sci-fi event sold 500 extra tickets
Hundreds of sci-fi fans were left disappointed after a convention oversold by 500 tickets and left them queuing for up to three hours.
The first East Midlands sci-fi and fantasy convention (Em-Con) on Sunday saw guests from Red Dwarf, Game of Thrones and Dr Who attending.
Organisers said they sold 2,500 advance tickets but admitted the capacity at Nottingham's Albert Hall was 2,000.
They said they had "made a mistake" and were now offering refunds.
'Lots went wrong'
Marie Baxter, from Sheffield, attended with her husband and 9-month-old baby - but said they gave up queuing to get in after two hours.
"It took us some time to find the back of the queue," she said.
"And we heard they were selling more tickets on the door to people who were getting in before people who had booked in advance.
"I then queued to get a refund but was told they had ran out of cash."
Mrs Baxter said she had paid extra to have her photo taken with Game of Thrones cast members who were there.
Organiser Lee Wallis accepted they had not anticipated the event would be so popular.
He said he still needed to investigate whether staff had sold tickets at the door.
"We didn't legislate for people staying in all day and not going out. Maybe it's our fault for putting on such a good line-up," added Mr Wallis
"But we have made mistakes and there was lots that went wrong.
"Hopefully going that extra mile for people next year will go someway to proving that we are sincere about what we're doing."
He said Nottingham's Capital FM Arena had already been booked for next year's event and promised it would be better organised.