New regulations give online shoppers more rights
New regulations have come into place which give online shoppers better consumer rights.
Shoppers now have longer to cancel orders and 14 days to return a product unopened for a full refund, including postage costs.
The rules see the final stage of implementation of the EU Consumer Rights Directive.
Philip Smith from Trusted Shops explained the changes to BBC Radio 5 live's Wake Up to Money.
13 Jun 2014
- From the section Business