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1973: The First Cell Phone Is Invented · 1984: The First Portable Mobile Device · 1992: The First Smartphone · 1994: The Earliest Form of ...
chatting with customers
Text messaging hasn’t just changed consumer communication. The modern smartphone has revolutionized the way businesses and their customers communicate. Texting has become the preferred communication method, from marketing products and <anchor>chatting with customers</anchor> to generating leads.
2 Way SMS: Engage With Customers One-on-One via Text
2 Way SMS: Engage With Customers One-on-One via Text

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[![](https://www.textedly.com/img/icon_message_prod.svg)Text MessagingSMS and MMS text messaging solutions for every use case. Engage your contacts 1:1 or send out mass bulk text messages.](./sms-mms-messaging/) [![](https://www.textedly.com/img/icon_payments_prod.svg)PaymentsGet paid faster and maximize profits with Text-to-Pay and card readers. Get your own credit card merchant account.](./payments/) [![](https://www.textedly.com/img/icon_reviews_prod.svg)ReviewsGrow your reputation with Text Reviews!\
Send, manage, monitor, and respond to all review, such as Google Reviews.](./customer-review-software/)







[![](https://www.textedly.com/img/icon_inbox_prod.svg)InboxManage everything Textedly has to offer in a onminchannel Inbox. All conversations, all contacts, with your team in mind.](./inbox/)







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- [Pricing](./pricing/)
- [Features](./features/)
- Solutions






Applications [Advertising](./text-message-advertising/) [Personalized Messages](./personalized-text-messages/) [Group Text](./group-text/) [Automated Messages](./automated-text-messages/) [Toll-Free Texting](./toll-free-text-messaging/) [Text Blast](./text-blast/) [Small Business](./text-marketing-for-small-business/) [Business to Business](./b2b-text-messaging/) [Loyalty Marketing](./loyalty-sms-marketing/) [Event Management](./sms-event-marketing/) [View All Applications](./applications/)



Industries [Restaurants](./text-message-marketing-for-restaurants/) [Hotels](./sms-marketing-for-hotels/) [Spas & Salons](./text-marketing-salons-and-spa-promotions/) [Nonprofits](./mass-texting-for-non-profits/) [Retail Stores](./retail-store-text-message-marketing/) [Real Estate](./real-estate-text-message-marketing/) [Religion](./church-texting-service/) [Radio Stations](./radio-station-text-messaging/) [Gyms](./gym-message-text-fitness-sms/) [Pizza](./pizza-text-message-marketing/) [View All Industries](./industries/)



Integrations [Slack](./integrations/slack/) [Salesforce](./integrations/salesforce/) HubSpot [Zapier](./integrations/zapier/) IntercomPipedriveShopify [Mailchimp](./integrations/mailchimp/) Facebook Lead AdsGoogle Sheets [View All Integrations](./integrations/)



Platform Solutions [Short Code Texting](./short-code-texting/) [Secure Texting](./secure-text/) [Send Text Online](./send-texts-online/) [Online Phone Texting](./online-phone-number-receive-texts/) [10DLC Texting](./10dlc/) [Short Codes](./short-code-texting/) [Text-to-Pay](./payments/) [Text Reviews](./online-reviews/)

- Resources








[SMS Compliance GuideExplore a compliance checklist and SMS text marketing guides for your mass texting programs.](./sms-compliance-guide/) [SMS MarketingExamine SMS tutorials and learn how to successfully build and launch your own SMS marketing campaigns.](./sms-marketing-guide/) [SMS Business TemplatesView our collection of ready-to-go SMS marketing and promotional templates to make your life a little easier.](./sms-business-templates/) [Company BlogDive into the latest news and trends in the SMS text marketing world. Our blogs are always updated and full of information.](https://blog.textedly.com)







[SMS Google Business ReviewsGrow your business with SMS messaging and Google Reviews. Learn how to get more Google reviews and improve your reputation.](./google-reviews-guide/) [Google Seller RatingsWith Textedly's help, unlock Google Seller Ratings to increase your revenue and get more customers.](./google-seller-ratings-guide/) [Google Star RatingsRank higher on Google and become a 5-star business. Explore our tips to help you build trust and credibility.](./google-star-ratings-guide/) [Our Company ReputationText messaging is changing the way businesses communicate. Read how our customers are using Textedly everyday.](./reviews/)







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# 2-Way SMS

2 Way SMS creates a seamless communication for both you and your customers. Our two-way texting service lets you quickly reply to incoming messages and automated responses to common customer inquiries.

[TRY US FREE](https://www.textedly.com/create-account/?subscription_plan=free)

## What Is Two-Way Texting

Two-way texting for business enables companies to have interactive text message conversations with customers, facilitating real-time communication for customer service, marketing, and engagement. It's commonly used for appointment reminders, support queries, feedback collection, promotional campaigns, and personalized customer interactions.

Using a texting platform that supports sending and receiving text messages, businesses can enhance their customer experience and increase retention. Textedly offers seamless two-way messaging that’s easy to integrate into your existing SMS marketing efforts.

## What You Can Do With 2 Way SMS

### Receive & Respond to Texts With Ease

Have customers texting your business? With a 2 way SMS system, you can easily receive and respond to customer text messages. This enhances communication and creates an overall better customer experience.

### Manage Special Offers

If you send your contacts [text coupons](./sms-text-coupon/ "text coupons") or other types of offers, you can use two way texting to engage with customers who respond. Your marketing team can even use [personalized messages](./personalized-text-messages/ "personalized messages") to keep track of which customers are responding to your offers.

### Elevate Your Customer Service

Two way messaging is great when combined with [text keywords](./features/text-keyword/ "text keywords") for sparking conversations with customers in need of assistance. Giving your customers a direct point of contact to your company via SMS helps improve overall customer satisfaction.

## 2-Way SMS Benefits

Two way SMS text messaging offers many benefits. Whether you want to text to friends or family to announce a party or an event - or, your business wants to promote a new product or service to subscribers. Here are some useful features of two way text messaging:

![](img/2w-icon1.png)

Quick and easy-to-use interface

![](img/2w-icon2.png)

Reserve a keyword to start building a subscriber opt-in list

![](img/2w-icon3.png)

Send bulk (blast) messages to any size group instantly

![](img/2w-icon4.png)

Receive instant responses from text recipients

![](img/2w-icon5.png)

Use 2-way texting for [text voting](./features/text-to-vote/ "text voting"), surveys, and making RSVP for meetings or events; and

![](img/2w-icon6.png)

Get detailed text messaging analytics

X

Hi everyone! We are having a huge sale on all our keto meals. As a reminder, we are delivering all our meals to your home for free. And each meal comes with a free keto dessert. Please reply to this text to submit your order.

Thank you so much for sending this reminder text message. My name is Jessica, and I have been a member of your keto club since 2018. You have the best food in the world. Question for you. Can I place my order for the next 4 weeks?

Hi Jessica! We have your account pulled up now. Yes, I see you are a valuable member to our club. Thank you for your loyalty. Yes, you can order your next 4 weeks of food. And if you want, you can order up to 8 weeks.

## How to Use Two Way Text Messaging

Using two-way text messaging becomes easy with an SMS marketing platform. Here's how to use 2-way texting in three easy steps:

1. **Set Up Your SMS Campaign**: Select your audience, craft your message and schedule when it should be sent out. Make sure to send messages that encourage responses for better engagement.
2. **Monitor Incoming Responses**: Once your campaign is live and messages are sent out, keep an eye on incoming responses. You can view all incoming responses in your Textedly inbox. Be prepared to respond quickly to keep the conversation engaging and relevant.
3. **Respond and Engage**: Use Textedly to send personalized responses to each incoming message. You can also set up autoresponders to answer common responses or questions for better efficiency.


## Why Choose Textedly As Your 2 Way SMS Service

### Comprehensive Analytics

Get useful insights on all your two-way conversations to improve your customer communication.

### Inbound MMS Capabilities

Do your customers need to send you an image or file? Textedly allows inbound [multimedia messaging (MMS).](https://blog.textedly.com/mms-vs-sms-when-to-use-sms-and-mms-for-marketing-purposes "Textedly")

### Data Security

Textedly is a [secure business texting](./secure-text "Secure Text") platform. All your messaging data is safe and secure so you can focus on the benefits of 2 way SMS.

### Multiple User Suppor

Textedly offers multiple user support so you can add team members to your account and assign different roles with ease.

### Easy To Integrate

Textedly is easy to integrate with your current tool set. We integrate with most popular CRMs and messaging apps.

### Years of Professional Service

We’ve dedicated years to becoming the leading two-way texting platform available. We prioritize offering unwavering support to help our customers meet their SMS marketing goals.

## Send Two Way SMS With Textedly

Use two way texting to connect with your subscribers and customers for an engaging way to increase business. Sign up for a free 14-day free trial with [Textedly](./ "Textedly") to start two way text messaging today.

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Resources

- [SMS Marketing Guide](./sms-marketing-guide/)
- [SMS Marketing Help Center](https://help.textedly.com/en/)
- [Text Marketing Best Practices](./sms-marketing-guide/text-marketing-best-practices/)
- [Benefits of SMS Marketing](./sms-marketing-guide/benefits-of-sms-marketing/)
- [SMS Marketing Compliance Guide](./sms-compliance-guide/)
- [Industry Guides](./industries/)
- [SMS & MMS Mass Texting](./sms-mms-messaging/)
- [Blog](https://blog.textedly.com/)
- [Sitemap](./sitemap/)

Products

- [SMS Pricing](./pricing/)
- [Textedly Features](./features/)
- [Group Text](./group-text/)
- [Text to Win](./text-to-win/)
- [Text Blasts](./text-blast/)
- [Nonprofits](./mass-texting-for-non-profits/)
- [SMS Promotion](./text-promotion/)
- [Text Webforms](./features/webforms/)
- [Text-to-Pay](./payments/)
- [Text Reviews](./online-reviews/)

- [Business Text Messaging](./business-text-messaging/)
- [Enterprise SMS](./enterprise-text-messaging/)
- [Text to Landline](./text-to-landline/)
- [Appointment Reminder Texts](./appointment-reminder-text/)
- [SMS Automation](./automated-text-messages/)
- [Toll-Free Texting](./toll-free-text-messaging/)
- [SMS Advertising](./text-message-advertising/)
- [SMS Automation](./features/conversation-triggers/)
- [Omnichannel Inbox](./inbox/)
- [10DLC Texting](./10dlc/)

Textedly

- [Textedly Impact Program](./impact/)
- [Contact Us](./contact/)
- [Privacy Policy](./privacy-policy/)
- Your Privacy Choices
- [Terms of Service](./terms-of-service/)
- [Anti-Spam](./anti-spam-policy/)
- [Text Reviews](./reviews/)
- [Sales Support 866-611-3050](tel:866-611-3050)
- [Company Info](./company-info/)

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