Types of Chatbot Technology - Medium
In this article we'll cover the different types of chatbot technology: linguistics, machine learning and a hybrid model approach.
hybrid approach
While linguistic and machine learning models have a place in developing some types of conversational systems, taking a <anchor>hybrid approach</anchor> offers the best of both worlds, and offers the ability to deliver more complex conversational AI chatbot solutions.
Teneo.ai | Contact Center AI Redefined
Teneo.ai \| Contact Center AI Redefined

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![Improved Customer Intent Understanding](/_next/image?url=https%3A%2F%2Fteneo.fun%2Fwp-content%2Fuploads%2F2023%2F12%2Fteneo-oq-understand-min.png&w=1920&q=75)

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![Radical Misrouting Reduction ](/_next/image?url=https%3A%2F%2Fteneo.fun%2Fwp-content%2Fuploads%2F2023%2F12%2Freduced-misrouting-min.png&w=1920&q=75)

![Dramatic Cost Savings ](/_next/image?url=https%3A%2F%2Fteneo.fun%2Fwp-content%2Fuploads%2F2023%2F12%2Fai-cost-saving-min.png&w=1920&q=75)

![Optimize Your Contact Center with Teneo](/_next/image?url=https%3A%2F%2Fteneo.fun%2Fwp-content%2Fuploads%2F2023%2F11%2Fteneo-platform-13.png&w=3840&q=75)

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### Some Other Features of Teneo

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\
**Calls per Year Supported** \
\
Swisscom](/learning-hub/conversational-ivr-case-studies/swisscom) [![20% Call Handling Cost Reduction](/_next/image?url=https%3A%2F%2Fteneo.fun%2Fwp-content%2Fuploads%2F2023%2F10%2F20percent.png&w=640&q=75)\
\
**Call Handling Cost Reduction** \
\
Healthcare Tech Leader](/learning-hub/conversational-ivr-case-studies/global-healthcare-tech-company)

[![2Min Reduction in Average Hold Time](/_next/image?url=https%3A%2F%2Fteneo.fun%2Fwp-content%2Fuploads%2F2023%2F10%2F2mins.png&w=640&q=75)\
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**Reduction in Average Handling Time** \
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CSGi](/learning-hub/conversational-ivr-case-studies/csg) [![+6 percent Increase in IVR Resolution Rate](/_next/image?url=https%3A%2F%2Fteneo.fun%2Fwp-content%2Fuploads%2F2023%2F10%2F6percent.png&w=640&q=75)\
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**Increase in IVR Resolution Rate** \
\
Telefónica Germany](/learning-hub/conversational-ivr-case-studies/telefonica)

### **HelloFresh:** A Teneo Success Story

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### **Explore CCAI Automation with a Free Demo**

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