The Complete Guide To AI Chatbots: The Future of AI and Automation
Many chatbot applications are powered by AI technology, but some chatbots utilize rules-based logic to interpret and respond to queries, instead of relying ...
understand customer queries
Chatbots can provide customer service support by responding to inquiries or troubleshooting technical issues. AI-powered chat applications can <anchor>understand customer queries</anchor> and provide tailored responses in real-time. AI chatbots can help businesses streamline customer service processes, reduce customer wait times and increase customer satisfaction.
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- Platform
  - Platform Type
    - Self-Service
    - Agent Assist
    - Campaigns & Workflows
  - Self Service
    - [![Automatic Speech Recognition](https://capacity.com/wp-content/uploads/2023/11/Self-Serve-ASR.webp)\
      \
      Automatic Speech Recognition\
      \
      Say goodbye to hold times.](/speech-recognition/)
    - [![Chatbots](https://capacity.com/wp-content/uploads/2023/11/Self-Serve-Chatbot.webp)\
      \
      Chatbots\
      \
      Answer 90% of questions, instantly.](/ai-chatbots/)
    - [![Knowledge Base](https://capacity.com/wp-content/uploads/2023/11/Self-Serve-Knowledge-Base.webp)\
      \
      Knowledge Base\
      \
      One place to store everything.](/knowledge-base/)
    - [![Landing Pages](https://capacity.com/wp-content/uploads/2023/11/Self-Serve-Landing-Pages.webp)\
      \
      Landing Pages\
      \
      Capture and convert.](/landing-pages/)
    - [![Voice Biometrics](https://capacity.com/wp-content/uploads/2023/11/Self-Serve-Speech-Biometrics.webp)\
      \
      Voice Biometrics\
      \
      Let the right ones in.](/voice-biometrics/)
  - Agent Assist
    - [![CRM](https://capacity.com/wp-content/uploads/2024/04/CoBrowse-Icon.png)\
      \
      Cobrowse\
      \
      See what your customer is seeing.](/cobrowse/)
    - [![CRM](https://capacity.com/wp-content/uploads/2023/11/Agent-Assist-CRM.webp)\
      \
      CRM\
      \
      Automate customer relationship management.](/crm/)
    - [![Helpdesk](https://capacity.com/wp-content/uploads/2023/11/Agent-Assist-Helpdesk.webp)\
      \
      Helpdesk\
      \
      The first Helpdesk designed with AI in mind.](/ai-helpdesk/)
    - [![Live Chat](https://capacity.com/wp-content/uploads/2023/11/Agent-Assist-LiveChat.webp)\
      \
      Live Chat\
      \
      Instantly reach people where they are.](/livechat/)
    - [![Suggestions](https://capacity.com/wp-content/uploads/2023/11/Agent-Assist-Suggestions.webp)\
      \
      Suggestions\
      \
      Prompt agents in Email and CCaaS.](/suggestions/)
    - [![Voice Transcription](https://capacity.com/wp-content/uploads/2023/11/Agent-Assist-Voice-Transcription.webp)\
      \
      Voice Transcription\
      \
      Real-time speech-to-text](/voice-transcription/)
  - Campaigns & Workflows
    - [![Automations](https://capacity.com/wp-content/uploads/2023/11/CW-Automations.webp)\
      \
      Automations & Workflows\
      \
      Kick off triggers when events occur.](/workflows/)
    - [![Call Progress Analysis](https://capacity.com/wp-content/uploads/2023/11/CW-Call-Progress-Analysis.webp)\
      \
      Call Progress Analysis\
      \
      Don’t give answering machines the time of day.](/call-progress-analysis/)
    - [![Campaigns](https://capacity.com/wp-content/uploads/2023/11/CW-Campaign.webp)\
      \
      Campaigns\
      \
      Acquire customers by SMS, Email, and Social.](/campaigns/)
    - [![Developer Platform](https://capacity.com/wp-content/uploads/2023/11/CW-Developer-Platform.webp)\
      \
      Developer Platform\
      \
      Easy integrations to your apps.](/developer-platform/)
- Solutions
  - Solution Type
    - Team
    - Industry
    - Use Case
  - Team
    - [![](https://capacity.com/wp-content/uploads/2023/05/Contact-Center.png.webp)Contact Centers](/contact-center-ai/)
    - [![](https://capacity.com/wp-content/uploads/2023/05/HR_3.png.webp)HR & Ops](/human-resources/)
    - [![](https://capacity.com/wp-content/uploads/2022/03/Insurance-Icon@2x.png.webp)Customer Support](/customer-support/)
    - [![](https://capacity.com/wp-content/uploads/2023/05/IT.png.webp)IT Support](/it/)
    - [![](https://capacity.com/wp-content/uploads/2023/05/Marketing.png.webp)Sales & Marketing](/sales/)
    - [**See All**](/teams/)
  - Industry
    - [![](https://capacity.com/wp-content/uploads/2023/05/banking_nav_2.png.webp)Banking](/banking/)
    - [![](https://capacity.com/wp-content/uploads/2021/06/Education-x2.png.webp)Education](https://capacity.com/education/)
    - [![](https://capacity.com/wp-content/uploads/2023/10/Healthcare-from-Capacity.png)\
      Healthcare](/ai-healthcare/)
    - [![](https://capacity.com/wp-content/uploads/2022/03/Insurance-Icon@2x.png.webp)Insurance](https://capacity.com/insurance-and-reinsurance/)
    - [![](https://capacity.com/wp-content/uploads/2021/06/Mortgage-x2.png.webp)Mortgage](https://capacity.com/mortgage/)
    - [![](https://capacity.com/wp-content/uploads/2023/05/Senior-Living-2.png.webp)Senior Living](/senior-living/)
    - [![](https://capacity.com/wp-content/uploads/2022/11/software-icon-blue-1.png.webp)Software](https://capacity.com/software/)
    - [![](https://capacity.com/wp-content/uploads/2023/10/Utilities-from-Capacity.png)\
      Utilities](/ai-utilities/)
    - [**See All**](https://capacity.com/industries/)
  - Use Case
    - Contact Center
      - [Authentication](/use-cases/contact-center-authentication)
      - [Call Coaching](/use-cases/contact-center-call-coaching)
      - [Call QA](/use-cases/contact-center-call-qa)
      - [Intelligent Voice Assistant](/use-cases/contact-center-intelligent-voice-assistant)
    - Customer Support
      - [Billing & Payments](/use-cases/customer-service-billing-and-payments)
      - [Customer Service Bots](/use-cases/customer-service-bots)
      - [Email Automation](/use-cases/customer-support-email-automation)
      - [Order Management](/use-cases/connect-order-management-systems)
    - Sales & Marketing
      - [Campaigns](/use-cases/marketing-sales-campaigns)
      - [Contract Lifecycle Management](/use-cases/marketing-sales-lead-generation)
      - [Lead Generation](/use-cases/marketing-sales-contract-lifecycle-management)
    - HR & IT
      - [Benefits Administration](/use-cases/hr-and-it-benefits-administration)
      - [Employee Onboarding](/use-cases/hr-and-it-employee-onboarding)
      - [Tech Support](/use-cases/hr-and-it-tech-support)
- [Pricing](/ourpricing/)
- [Customers](/customers/)
- Resources
  - GUIDES: A – E
    - [AI and Automation in Higher Education](/higher-ed/)
    - [AI and Automation in Mortgage](https://capacity.com/ai-and-automation-in-mortgage/)
    - [Chatbots](https://capacity.com/chatbots/)
    - [Cloud Storage](https://capacity.com/cloud-storage/)
    - [Customer Experience](https://capacity.com/customer-experience-2/)
    - [Digital Transformation](https://capacity.com/digital-transformation/)
    - [Employee Experience](https://capacity.com/employee-experience/)
    - [Enterprise AI](https://capacity.com/enterprise-ai-guide/)
    - [Enterprise Search](https://capacity.com/capacity-enterprise-search/)
  - GUIDES: F – Z
    - [Future of Work](https://capacity.com/future-of-work/)
    - [Helpdesk Solutions](https://capacity.com/helpdesk-solutions/)
    - [Intelligent Document Processing](https://capacity.com/idp/)
    - [Knowledge Management](https://capacity.com/knowledge-management/)
    - [Rpa and Workflows](https://capacity.com/rpa-and-workflows/)
    - [Support Automation](https://capacity.com/support-automation/)
  - LIBRARY
    - [Blog](https://capacity.com/blog/)
    - [FAQ](https://capacity.com/faq/)
    - [Podcast](https://capacity.com/resources/?_sft_resource_type=podcasts)
    - [Resources](https://capacity.com/resources/)
    - [Support](https://support.capacity.com/)
    - [Status](https://status.capacity.com/)
    - [Ultimate Guides](/learn/)
- Company
  - [Careers](https://careers.capacity.com/)
  - [Contact Us](https://go.capacity.com/contact-us)
  - [Ethics](https://capacity.com/ethics-in-ai/)
  - [Partners](https://capacity.com/partners/)
  - [Press](/press/)
  - [Security](https://capacity.com/security/)

[Create an Account](/instant-activation/) [Request a Demo](/request-a-demo/)

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- Platform
  - Self Service
    - [Chatbots](/ai-chatbots/)
    - [Knowledge Base](/knowledge-base/)
    - [Landing Pages](/landing-pages/)
    - [Speech Recognition](/speech-recognition/)
    - [Voice Biometrics](/voice-biometrics/)
  - Agent Assist
    - [Cobrowse](/cobrowse/)
    - [CRM](/crm/)
    - [Helpdesk](/ai-helpdesk/)
    - [Livechat](/livechat/)
    - [Suggestions](/suggestions/)
    - [Voice Transcription](/voice-transcription/)
  - Campaigns & Workflows
    - [Automations & Workflows](/workflows/)
    - [Call Progress Analysis](/call-progress-analysis/)
    - [Campaigns](/campaigns/)
    - [Developer Platform](/developer-platform/)
- Solutions
  - Teams
    - [Contact Center](/contact-center/)
    - [Customer Support](/customer-support/)
    - [Human Resources](/human-resources/)
    - [IT Support](/it/)
    - [Sales & Marketing](/sales/)
    - [See All](/teams/)
  - Industries
    - [Banking](/banking/)
    - [Education](/education/)
    - [Healthcare](/ai-healthcare/)
    - [Insurance](https://capacity.com/insurance-and-reinsurance/)
    - [Mortgage](/mortgage/)
    - [Senior Living](/senior-living/)
    - [Software](/software/)
    - [Utilities](/ai-utilities/)
    - [See All](/industries/)
  - Use Case
    - Contact Center
      - [Authentication](/use-cases/contact-center-authentication)
      - [Call Coaching](/use-cases/contact-center-call-coaching)
      - [Call QA](/use-cases/contact-center-call-qa)
      - [Intelligent Voice Assistant](/use-cases/contact-center-intelligent-voice-assistant)
    - Customer Support
      - [Billing & Payments](/use-cases/customer-service-billing-and-payments)
      - [Customer Service Bots](/use-cases/customer-service-bots)
      - [Email Automation](/use-cases/customer-support-email-automation)
      - [Order Management](/use-cases/connect-order-management-systems)
    - Sales & Marketing
      - [Campaigns](/use-cases/marketing-sales-campaigns)
      - [Contract Lifecycle Management](/use-cases/marketing-sales-lead-generation)
      - [Lead Generation](/use-cases/marketing-sales-contract-lifecycle-management)
    - HR & IT
      - [Benefits Administration](/use-cases/hr-and-it-benefits-administration)
      - [Employee Onboarding](/use-cases/hr-and-it-employee-onboarding)
      - [Tech Support](/use-cases/hr-and-it-tech-support)
- [Pricing](https://capacity.com/ourpricing/)
- [Customers](/customers/)
- [Resources](/resources/)
  - Guides: A-E
    - [AI and Automation in Higher Education](https://capacity.com/higher-ed/)
    - [AI and Automation in Mortgage](https://capacity.com/ai-and-automation-in-mortgage/)
    - [Chatbots](https://capacity.com/chatbots/)
    - [Cloud Storage](https://capacity.com/cloud-storage/)
    - [Customer Experience](https://capacity.com/customer-experience/)
    - [Digital Transformation](https://capacity.com/digital-transformation/)
    - [Employee Experience](https://capacity.com/guide-to-employee-experience/)
    - [Enterprise AI](https://capacity.com/guide_category/enterprise-ai/)
    - [Enterprise Search](https://capacity.com/guide_category/enterprise-search/)
  - Guides: F-Z
    - [Future of Work](https://capacity.com/future-of-work/)
    - [Helpdesk Solutions](https://capacity.com/helpdesk-solutions/)
    - [Intelligent Document Processing](https://capacity.com/intelligent-document-processing/)
    - [Knowledge Management](https://capacity.com/knowledge-management/)
    - [Podcast](https://capacity.com/resources/?_sft_resource_type=podcasts)
    - [RPA and Workflows](https://capacity.com/rpa-and-workflows/)
    - [Support Automation](https://capacity.com/support-automation/)
  - Library
    - [FAQ](https://capacity.com/faq/)
    - [Resource Library](https://capacity.com/resources/)
    - [Support](https://support.capacity.com)
    - [Status](https://status.capacity.com/)
    - [Ultimate Guides](/learn/)
- [Company](/about-us/)
  - [About Us](https://capacity.com/about-us/)
  - [Careers](https://recruiting.paylocity.com/recruiting/jobs/All/0bf11c2f-0cf8-4c26-b9bc-66e003c3d705/Capacity)
  - [Contact Us](https://go.capacity.com/contact-us)
  - [Ethics in AI](https://capacity.com/ethics-in-ai/)
  - [Partners](https://capacity.com/partners/)
  - [Security](/security/)
  - [All Press](https://capacity.com/press/)

# Supercharge Customer Service with human-focused AI.

Deflect over 90% of your most common software questions so you can win and retain more customers. Capacity’s AI-powered platform is always learning.

[Create an Account](/instant-activation/)

![abstract illustration of the Capacity knowledge base](http://capacity.com/wp-content/uploads/2022/11/Software-Header-Image.png-1.webp)

## More than just a chatbot.

onboard new users, deflect tickets, and support your clients 24/7/365.

![](http://capacity.com/wp-content/uploads/2022/11/TIcket-Earth-Blue.png.webp)

#### Reduce helpdesk support tickets

Capacity intercepts questions, providing immediate responses, so your team can get back to innovating

![](http://capacity.com/wp-content/uploads/2022/11/Automation-Red.png.webp)

#### Automate workflows

Our advanced robotic processing automation (RPA) reduces manual and repetitive workflows, saving you time and money.

![](http://capacity.com/wp-content/uploads/2022/11/Key-Icon-Sun.png.webp)

#### Security is key

Capacity offers best-in-class encryption, complete data privacy, and is GDPR, CCPA, HIPAA, and SOC 2 compliant.

![](http://capacity.com/wp-content/uploads/2022/11/Capacity-Workflows-1.png-3-scaled.webp)

###### **Proven with Great Brands**

![](https://capacity.com/wp-content/uploads/2021/10/Chargebee-grayscale.png)

![](https://capacity.com/wp-content/uploads/2020/02/nvidia-logo-1920x1080@2x.png)

![](https://capacity.com/wp-content/uploads/2020/05/EXL_Service_logo.png)

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## Support that never sleeps

![Image showing product suite](http://capacity.com/wp-content/uploads/2022/11/Software-24-7-Support-Blue-background-02.png-1-scaled.webp)

![](http://capacity.com/wp-content/uploads/2022/11/branch-out-icon-white.png.webp)

#### 24/7/265 Automated Support

Your software doesn’t take the holidays or weekends off, and you can’t always predict when customers need help. Give them the support they expect, at all times of day or night.

![](http://capacity.com/wp-content/uploads/2022/11/software-icon-white-30.png.webp)

#### Create Software Superusers

Connect to your product’s knowledge base, wherever it’s stored, and empower your users with instant, dynamic answers to their FAQs. From web pages to documents, spreadsheets and more, Capacity ensures customers get instant, accurate answers.

### Looking to maximize your team’s capacity?

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Company

Resources

Industries

[About Us](/about-us/)

[Blog](/blog/)

[Banking](/banking/)

[Careers](https://careers.capacity.com/)

[Support](https://support.capacity.com)

[Education](/education/)

[Contact Us](https://go.capacity.com/contact-us)

[Status](https://status.capacity.com/)

[Industrial & Manufacturing](/industrial-and-manufacturing/)

[Events](/resource-type/events/)

[FAQ](/faq/)

[Insurance & Reinsurance](/insurance-and-reinsurance/)

[Ethics in AI](/ethics-in-ai/)

[Mortgage](/mortgage/)

[Partners](/partners/)

[Software](/software/)

[Press Room](/press)

[Wealth Management](/wealth-management/)

About Capacity

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the [Equity.com](https://www.equity.com/) incubator. Proudly headquartered in St. Louis.

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