La Tripadvisor Foundation si impegna a donare $1 milione a ...
... iniziative umanitarie globali per i profughi legate alla crisi COVID-19. ○ Supporto all'espansione della linea di aiuto 211 della United Way per gestire la ...
United Way
Oltre alla donazione totale di $150.000 alla World Central Kitchen e alla Restaurant Workers Community Foundation, ulteriori $100.000 sono stati ora allocati per supportare l’espansione di <anchor>United Way</anchor> e del servizio 211, che sta ricevendo un incremento quattro volte superiore dei volumi di chiamate durante la crisi COVID-19.
211 DATA SNAPSHOT | United Way WorldwideUnited Way Worldwide
211 DATA SNAPSHOT \| United Way WorldwideUnited Way Worldwide[https://www.unitedway.org/nourishing-community](https://www.unitedway.org/nourishing-community)

×

SearchSearch

Sign me up for updates. [Sign up now](/get-involved/get-updates)

×

- [Volunteer](https://www.unitedway.org/get-involved/volunteer/)
- [Careers](https://careers.unitedway.org/jobs)
- [211](http://211.org/)
- [Find Your United Way](https://www.unitedway.org/find-your-united-way/)

- [Our Impact](https://www.unitedway.org/our-impact/)
- [Our Partners](https://www.unitedway.org/our-partners/)
- [Get Involved](https://www.unitedway.org/get-involved/)
- [Newsroom](https://www.unitedway.org/the-latest/)
- Search
- [Donate](https://support.unitedway.org/page/unitedway) [Take Action](/get-involved/take-action/)

- [Our Impact](https://www.unitedway.org/our-impact)
- [Our Mission](https://www.unitedway.org/our-impact/mission)
  - [Our Work](https://www.unitedway.org/our-impact/work)
  - [Volunteering](https://www.unitedway.org/our-impact/work/volunteering)
  - [Public Policy](https://www.unitedway.org/our-impact/work/public-policy-old)
  - [Giving](https://www.unitedway.org/our-impact/work/giving)
  - [Disaster Recovery](https://www.unitedway.org/recovery)
  - [Power Forward Communities](https://www.unitedway.org/our-impact/work/resilient-communities-and-the-environment)
- [Stories](https://www.unitedway.org/our-impact/stories)

### [Our Focus](https://www.unitedway.org/our-impact/focus/)

- [Featured Programs](https://www.unitedway.org/our-impact/featured-programs)
- [211](https://www.unitedway.org/our-impact/featured-programs/2-1-1)
- [Born Learning](http://www.bornlearning.org)
- [Character Playbook](http://www.characterplaybook.com)
- [Mission United](http://www.unitedway.org/mission-united)
- [MySmartMoney](https://www.unitedway.org/my-smart-money)
- [MyFreeTaxes](http://www.myfreetaxes.com)
- [United Way Center to Combat Human Trafficking](https://www.unitedway.org/our-impact/featured-programs/human-trafficking)

- [Our Partners](https://www.unitedway.org/our-partners)  - [Corporate](https://www.unitedway.org/our-partners#corporate)
  - [Nonprofit & Government](https://www.unitedway.org/our-partners#nonprofit-government)
  - [NFL](https://www.unitedway.org/partners-nfl)
  - [Innovation](https://www.unitedway.org/our-partners#innovation)
  - [Labor](https://www.unitedway.org/our-partners/labor)

- [Partner Resources](https://www.unitedway.org/our-partners/partner-resources)
- [Partner with Us](https://www.unitedway.org/our-partners/partner-with-us)

- [Get Involved](https://www.unitedway.org/get-involved)
  - [Ways to Give](https://www.unitedway.org/get-involved/ways-to-give)
  - [Donate](https://support.unitedway.org/page/unitedway)
  - [Donate Stock](https://www.unitedway.org/get-involved/ways-to-give/donate-stock)
  - [Donate Bitcoin](https://www.unitedway.org/get-involved/ways-to-give/donate-bitcoin)
  - [Worldwide Giving](https://www.unitedway.org/get-involved/ways-to-give/worldwide-giving)    - [International Donor Advised Giving](https://www.unitedway.org/get-involved/ways-to-give/worldwide-giving/idag)
    - [International Support Fund](https://www.unitedway.org/get-involved/ways-to-give/worldwide-giving/international-support-fund)
  - [Planned Giving](http://uwgift.org)

- [Take Action](https://www.unitedway.org/get-involved/take-action)
- [Volunteer](https://www.unitedway.org/get-involved/volunteer)
- [NFL Partnership](https://www.unitedway.org/nfl)
- [Get Updates](https://www.unitedway.org/get-involved/get-updates)

- [Groups](https://www.unitedway.org/get-involved/groups)
- [Women United](https://www.unitedway.org/women-united)
- [Student United Way](https://www.unitedway.org/get-involved/groups/student)
- [United Way LINC](https://www.unitedway.org/get-involved/groups/linc)
- [Young Adults](https://www.unitedway.org/get-involved/groups/young-adults)
- [Tocqueville Society](https://www.unitedway.org/get-involved/groups/tocqueville-society)

- [Newsroom](https://www.unitedway.org/the-latest)
- [Blog](https://www.unitedway.org/blog)
- [Press Releases](https://www.unitedway.org/the-latest/press)
- [Publications](https://www.unitedway.org/the-latest/publications)
- [In the News](https://www.unitedway.org/the-latest/in-the-news)

- Search
- CloseMenu

- Our Impact×
  - [Our Impact](https://www.unitedway.org/our-impact)
  - [Our Mission](https://www.unitedway.org/our-impact/mission)
  - Our Work×
    - [Our Work](https://www.unitedway.org/our-impact/work)
    - [Volunteering](https://www.unitedway.org/our-impact/work/volunteering)
    - [Public Policy](https://www.unitedway.org/our-impact/work/public-policy-old)
    - [Giving](https://www.unitedway.org/our-impact/work/giving)
    - [Disaster Recovery](https://www.unitedway.org/recovery)
    - [Power Forward Communities](https://www.unitedway.org/our-impact/work/resilient-communities-and-the-environment)
  - [Stories](https://www.unitedway.org/our-impact/stories)
  - Our Focus×
    - [Our Focus](https://www.unitedway.org/our-impact/focus)
    - [Education](https://www.unitedway.org/our-impact/focus/education)      - [Born Learning](http://www.bornlearning.org)
    - [Income](https://www.unitedway.org/our-impact/focus/income)
    - [Health](https://www.unitedway.org/our-impact/focus/health)
  - Featured Programs×
    - [Featured Programs](https://www.unitedway.org/our-impact/featured-programs)
    - [211](https://www.unitedway.org/our-impact/featured-programs/2-1-1)
    - [Born Learning](http://www.bornlearning.org)
    - [Character Playbook](http://www.characterplaybook.com)
    - [Mission United](http://www.unitedway.org/mission-united)
    - [MySmartMoney](https://www.unitedway.org/my-smart-money)
    - [MyFreeTaxes](http://www.myfreetaxes.com)
    - [United Way Center to Combat Human Trafficking](https://www.unitedway.org/our-impact/featured-programs/human-trafficking)
- Our Partners×
  - Our Partners×
    - [Corporate](https://www.unitedway.org/our-partners#corporate)
    - [Nonprofit & Government](https://www.unitedway.org/our-partners#nonprofit-government)
    - [NFL](https://www.unitedway.org/partners-nfl)
    - [Innovation](https://www.unitedway.org/our-partners#innovation)
    - [Labor](https://www.unitedway.org/our-partners/labor)
  - [Partner Resources](https://www.unitedway.org/our-partners/partner-resources)
  - Partner with Us×
    - [Cause Marketing](https://www.unitedway.org/our-partners/partner-with-us/cause-marketing)
    - [Event Sponsorship](https://www.unitedway.org/our-partners/partner-with-us/event-sponsorship)
- Get Involved×
  - [Get Involved](https://www.unitedway.org/get-involved)
  - Ways to Give×
    - [Ways to Give](https://www.unitedway.org/get-involved/ways-to-give)
    - [Donate](https://support.unitedway.org/page/unitedway)
    - [Donate Stock](https://www.unitedway.org/get-involved/ways-to-give/donate-stock)
    - [Donate Bitcoin](https://www.unitedway.org/get-involved/ways-to-give/donate-bitcoin)
    - [Worldwide Giving](https://www.unitedway.org/get-involved/ways-to-give/worldwide-giving)      - [International Donor Advised Giving](https://www.unitedway.org/get-involved/ways-to-give/worldwide-giving/idag)
      - [International Support Fund](https://www.unitedway.org/get-involved/ways-to-give/worldwide-giving/international-support-fund)
    - [Planned Giving](http://uwgift.org)
  - [Take Action](https://www.unitedway.org/get-involved/take-action)
  - [Volunteer](https://www.unitedway.org/get-involved/volunteer)
  - [NFL Partnership](https://www.unitedway.org/nfl)
  - [Get Updates](https://www.unitedway.org/get-involved/get-updates)
  - Groups×
    - [Groups](https://www.unitedway.org/get-involved/groups)
    - [Women United](https://www.unitedway.org/women-united)
    - [Student United Way](https://www.unitedway.org/get-involved/groups/student)
    - [United Way LINC](https://www.unitedway.org/get-involved/groups/linc)
    - [Young Adults](https://www.unitedway.org/get-involved/groups/young-adults)
    - [Tocqueville Society](https://www.unitedway.org/get-involved/groups/tocqueville-society)
- Newsroom×
  - [Newsroom](https://www.unitedway.org/the-latest)
  - [Blog](https://www.unitedway.org/blog)
  - [Press Releases](https://www.unitedway.org/the-latest/press)
  - [Publications](https://www.unitedway.org/the-latest/publications)
  - [In the News](https://www.unitedway.org/the-latest/in-the-news)

[Donate](https://support.unitedway.org/page/unitedway) [Take Action](/get-involved/take-action/)

# 211 DATA SNAPSHOT

- [Our Impact](https://www.unitedway.org/our-impact)  - [Our Mission](https://www.unitedway.org/our-impact/mission)
  - × [Our Focus](https://www.unitedway.org/our-impact/focus)    - × [Education](https://www.unitedway.org/our-impact/focus/education)      - [Born Learning](http://www.bornlearning.org)
      - [Common Good Forecaster](https://www.unitedway.org/our-impact/focus/education/common-good-forecaster)
    - [Income](https://www.unitedway.org/our-impact/focus/income)
    - [Health](https://www.unitedway.org/our-impact/focus/health)
  - × [Our Work](https://www.unitedway.org/our-impact/work)    - [Volunteering](https://www.unitedway.org/our-impact/work/volunteering)
    - [Public Policy](https://www.unitedway.org/our-impact/work/public-policy-old)
    - [Giving](https://www.unitedway.org/our-impact/work/giving-old)
  - [Stories](https://www.unitedway.org/our-impact/stories)
  - × [Featured Programs](https://www.unitedway.org/our-impact/featured-programs)    - [211](https://www.unitedway.org/our-impact/featured-programs/2-1-1)
    - [Born Learning](http://www.bornlearning.org)
    - [Character Playbook](http://www.characterplaybook.com)
    - [MyFreeTaxes](http://www.myfreetaxes.com)
    - [MySmartMoney](https://www.unitedway.org/my-smart-money)
    - [Center on Human Trafficking & Slavery](https://www.unitedway.org/our-impact/featured-programs/human-trafficking)
  - ×For Nonprofits    - [Out of School Time Toolkit](https://www.unitedway.org/our-impact/focus/education/out-of-school-time)

## TAKING THE PULSE OF AMERICA'S NEEDS

**United Way Worldwide’s 2023 [**211 Impact Survey**](https://www.unitedway.org/the-latest/press/211-impact-survey-uncovers-widespread-unmet-community-needs-nationwide)** **is the only of its kind to collect data from all 50 states, offering valuable insights into challenges faced by families and communities across the country.** Data collected from 15.4 million requests to the 211 hotline, covering 99% of the U.S., shows trends and top needs nationwide, including housing, utilities, and food assistance. The 211 network, supported by United Way Worldwide, triaged 42,000 calls per day last year. And call volume is growing over time — it spiked during COVID, but hasn’t gone down to pre-COVID levels.

![](https://www.unitedway.org/uploads/v5-Contact_Volume.gif)

Download static version [HERE](https://www.unitedway.org/uploads/v5-Contact_Volume.jpg?v=1711032407)

## HOUSING IS \#1

Last year, the top needs were housing, utilities, food relief, help with legal, consumer/public affairs, and mental health assistance. **Some 5.3 million of 211's referrals -- 1 in 4 -- connected people with help for housing needs**, including rental expense assistance, homeless shelters and drop-in centers,  rental deposits, short-term motel vouchers, legal support for evictions and more. **It’s** **an escalating problem: housing referrals have more than doubled over the last six years.**

![](https://www.unitedway.org/uploads/v5-Housing_Referrals.gif)

Download static version [HERE](https://www.unitedway.org/uploads/v5-Housing_Referrals.jpg?v=1711032628)

[Do you need help? Click here](https://www.211.org)

## HOW 211 HELPS

211 is America's most comprehensive source of information about local resources and services. Every day, more than 4,200 expert call center specialists field calls, web chats, emails and texts from people in crisis or seeking help with everyday needs. This 24/7 help is free, confidential and available in more than 180+ languages.

The national 211 data platform is the largest in the nation, connecting people to 1.6 million local services. That includes help with crisis and emergency counseling, disaster assistance, food, health care and insurance, stable housing and utility assistance, employment services, veteran services, crisis and emergency counseling, disaster assistance, and childcare and family services.

**Julie says 211 changed her life. Here’s her story**

Listen in on a real 211 call.

## TOP NEEDS IN 2023

United Way Worldwide’s 2023 [**211 Impact Survey**](https://www.unitedway.org/the-latest/press/211-impact-survey-uncovers-widespread-unmet-community-needs-nationwide) is the only data-based source offering a snapshot of our country's needs -- and related trends.

\\* 211 data shows that referrals for **utility assistance** rose from 1.7 million in 2018 to 2.8 million in 2023.

\* Combined, 211 specialists made 8.1 million referrals for help related to **housing or utilities**, an increase of 34.1 percent of total requests made in 2018 to 42.3 percent in 2023.

\\* **Mental health and substance abuse** referrals also increased to their highest level since mid-pandemic in 2021, surpassing general healthcare requests. Since 2021, mental health and substance abuse referrals have increased by nearly 9 percent.

\* **Food assistance** referrals decreased, although they remain double than before the pandemic. Last year, 211 specialists made 2.4 million referrals for help related to food and meals. _**For more detail, check out [United Way's press release here](https://www.unitedway.org/the-latest/press/211-impact-survey-uncovers-widespread-unmet-community-needs-nationwide).**_

[![](https://www.unitedway.org/uploads/240312_MC_211_Data_Graphics_Phase_3_Social_Card.png)](https://www.unitedway.org/uploads/240312_MC_211_Data_Graphics_Phase_3_Social_Card.png)

Download full size image [HERE](https://www.unitedway.org/uploads/240312_MC_211_Data_Graphics_Phase_3_Social_Card.png)

[![](https://www.unitedway.org/uploads/240312_MC_211_Data_Graphics_Phase_3_infographic_stand_alone_V4.png)](https://www.unitedway.org/uploads/240312_MC_211_Data_Graphics_Phase_3_infographic_stand_alone_V4.png)

Download full size image [HERE](https://www.unitedway.org/uploads/240312_MC_211_Data_Graphics_Phase_3_infographic_stand_alone.png)

## GET TO KNOW 211

[**United Way Olmsted County and 211 Partnership**\
\
United Way and 211 are addressing challenges of housing insecurity, food scarcity, and financial well-being in Olmsted County.](https://www.unitedway.org/blog/uwoc-211-a-partnership-addressing-community-needs)

[**The Soul of Service**\
\
The Mass211 team has provided consistent support to the community in the face of challenges.](https://www.unitedway.org/blog/the-soul-of-service-mass211)

[**Caring For Community**\
\
211, United Ways and Door Dash collaborate to bring healthy food to our neighbors.](https://www.unitedway.org/blog/caring-for-community-ride-uniteds-last-mile-deliveries)

[**Empathy in Action**\
\
Marie and the team managing 211-Broward's Caregiving Navigation Care Coordination Services.](/blog/empathy-in-action-maries-dedication-to-caregivers)

[**The Imperative of Preparedness**\
\
After Hurricane Ida, 211 New Jersey offered essential coordination and assistance to those affected by the disaster.](https://www.unitedway.org/blog/the-imperative-of-preparedness-new-jersey-211s-disaster-response)

[**Overcoming Hate with Care**\
\
As California faces a surge in violent hate crimes, 211 LA has become a resource where those in need can receive compassion and trauma-informed supportive care services.](https://www.unitedway.org/blog/211-la-overcomes-hate-with-care)

## 211 IN ACTION

### Featured

#### [How 211 Can Help](https://www.youtube.com/watch?v=nZc-NIFv-Vw)

United Way President and CEO Angela F. Williams shares why she's proud of our role in supporting this powerful resource.

[Read More](https://www.youtube.com/watch?v=nZc-NIFv-Vw)

### Featured

#### [Why 211 Matters](https://www.youtube.com/watch?v=asoJohCWlWM)

From connecting people to essential resources to providing unwavering support, 211 staff share why they think 211 truly matters.

[Read More](https://www.youtube.com/watch?v=asoJohCWlWM)

### Featured

#### [Why I Love Working at 211](https://www.youtube.com/watch?v=y0P8ibePOqM)

211 staff around the United States play many roles. Find out what drives their passion for serving others.

[Read More](https://www.youtube.com/watch?v=y0P8ibePOqM)

### Sign up and take action.

[Join Us](/get-involved/get-updates)

- [Facebook](https://www.facebook.com/UnitedWay)
- [Twitter](https://twitter.com/unitedway)
- [YouTube](https://www.youtube.com/unitedway)
- [Instagram](https://instagram.com/unitedway/)
- [LinkedIn](https://www.linkedin.com/company/united-way-worldwide)
- TikTok

- [About](https://www.unitedway.org/about)  - [Our History](https://www.unitedway.org/about/history)
  - [Our Mission](https://www.unitedway.org/our-impact/mission)
  - [Diversity & Inclusion](https://www.unitedway.org/pages/diversity-and-inclusion)
  - [Our Leadership](https://www.unitedway.org/about/leadership/leadership-team)
  - [Public Reporting](https://www.unitedway.org/about/public-reporting)
  - [Media Library](https://www.unitedway.org/about/media-library)
- [Blog](https://www.unitedway.org/blog)
- [Contact Us](https://www.unitedway.org/contact-us)  - [Frequently Asked Questions](https://www.unitedway.org/contact-us/faqs)
- [Privacy Policy](https://www.unitedway.org/privacy-policy)
- [Careers](https://careers.unitedway.org/jobs)  - [Working at United Way](https://www.unitedway.org/careers/working-at-united-way)

© 2024 United Way Worldwide

**We use cookies on this site to enhance your user experience.**

By clicking any link on this page you are giving your consent for us to set cookies.

OK, got it [Give me more info](/privacy-policy)