The top work trends that will dominate the U.S. in 2023 - CNBC
Education, government, health care and retail are among the industries where hiring has maintained its momentum, and are poised for continued ...
report
Great bosses might not be able to stop disgruntled employees from applying to new jobs, but they can often be the deciding factor in whether or not an employee seeks out new opportunities in the first place, a December 2022 <anchor>report</anchor> from BCG notes.
How Employers Can Retain Deskless Workers | BCG
How Employers Can Retain Deskless Workers \| BCG[Skip to Main](#Page-content)

[Link to BCG home page](https://www.bcg.com/)

Log in

[Log errorView Profile](https://www.bcg.com/userprofile) [Edit Profile](https://www.bcg.com/userprofile?mode=edit) [Manage Subscriptions](https://www.bcg.com/subscription) [My Saved Content](https://www.bcg.com/userprofile/savedarticles) [Logout](javascript:void(0))

- Our Services
  - [Industries](javascript:void(0))






    Industries

    Learn how we draw on industry expertise to make companies more competitive.









- [Aerospace and Defense](javascript:void(0))






Aerospace and Defense









![aerospace-and-defense](https://web-assets.bcg.com/dims4/default/9efdbb2/2147483647/strip/true/crop/6116x3440+622+0/resize/768x432!/brightness/-12x0/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fac%2F4c%2F635c656349f3a7338ef136920f43%2Faerospace-defense-hero.jpg)



## Aerospace and Defense





Our aerospace and defense experts help industry players navigate their day-to-day operations and identify ways they can innovate for the future.





[Visit Page](https://www.bcg.com/industries/aerospace-defense/overview)

- [Automotive Industry](javascript:void(0))






Automotive Industry









![" "](https://web-assets.bcg.com/dims4/default/d41893d/2147483647/strip/true/crop/1333x750+333+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fbc%2Fdb%2Fc4dc8f114a09ae4c2cef3bab47b8%2Fautomotive-industry-hero.jpg)



## Automotive Industry





Breakthroughs in automotive technologies and emerging business models are changing the world. We help the leading game changers stay ahead of the curve.





[Visit Page](https://www.bcg.com/industries/automotive/overview)

- [Consumer Products Industry](javascript:void(0))






Consumer Products Industry









![" "](https://web-assets.bcg.com/dims4/default/9bf3422/2147483647/strip/true/crop/1694x953+593+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F73%2Fa6%2Fe8493b1d469eae5d7e6ce22297f4%2Fconsumer-producs-industry-hero-compressed.jpg)



## Consumer Products Industry





Brands around the world must master digital to survive. We have the expertise and capabilities to power consumer-centric innovation grounded in data, analytics, and AI.





[Visit Page](https://www.bcg.com/industries/consumer-products-industry/overview)



* * *





### Within Consumer Products Industry



- [Fast-Moving Consumer Goods](https://www.bcg.com/industries/consumer-products-industry/fast-moving-consumer-goods)

- [Education](javascript:void(0))






Education









![Female teacher in classroom](https://web-assets.bcg.com/dims4/default/2362469/2147483647/strip/true/crop/1333x750+415+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F63%2F28%2F9b9c82e54531b56e89f063633a57%2Feduation-industry-hero.jpg)



## Education





We partner with effective organizations and educators to improve student outcomes and learning models—from K-12 through higher education—locally, nationally, and globally.





[Visit Page](https://www.bcg.com/industries/education/overview)



* * *





### Within Education



- [Higher Education](https://www.bcg.com/industries/education/higher-education)
- [K–12 Education](https://www.bcg.com/industries/education/k-12-education)

- [Energy](javascript:void(0))






Energy









![Energy Hero](https://web-assets.bcg.com/dims4/default/daa2896/2147483647/strip/true/crop/1947x1095+0+0/resize/768x432!/brightness/-21x0/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Ff5%2F89%2F78d5128544b6af6cc20aa174f3d0%2Fenergy-hero-2.jpg)



## Energy





BCG’s energy consultants work with business leaders, governments, and ecosystems to create energy solutions for a net-zero pathway and beyond - that are practical, equitable, and just.





[Visit Page](https://www.bcg.com/industries/energy/overview)



* * *





### Within Energy



- [Energy Transition](https://www.bcg.com/industries/energy/energy-transition)
- [Power and Utilities](https://www.bcg.com/industries/energy/power-utilities)
- [Renewables and Low-Carbon Solutions](https://www.bcg.com/industries/energy/renewables-low-carbon-solutions)
- [Upstream Operations](https://www.bcg.com/industries/energy/upstream-operations)

- [Financial Institutions](javascript:void(0))






Financial Institutions









![Financial Institutions New Hero](https://web-assets.bcg.com/dims4/default/046b5cf/2147483647/strip/true/crop/839x472+196+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fa7%2Ff8%2F0649784c4a3b9b357b80869afbb2%2Ffinancial-institutions-new-hero-nxpowerlite-copy.jpg)



## Financial Institutions





BCG helps global and regional financial institutions build for the future using digital innovations and an ESG focus to drive fundamental change and deliver on evolving customer demands.





[Visit Page](https://www.bcg.com/industries/financial-institutions/overview)



* * *





### Within Financial Institutions



- [Asset Management](https://www.bcg.com/industries/financial-institutions/asset-management)
- [Payments and Transaction Banking](https://www.bcg.com/industries/financial-institutions/transaction-banking)
- [Retail Banking](https://www.bcg.com/industries/financial-institutions/retail-banking)
- [Wealth Management](https://www.bcg.com/industries/financial-institutions/wealth-management)
- [Wholesale Banking](https://www.bcg.com/industries/financial-institutions/wholesale-banking)

- [Health Care Industry](javascript:void(0))






Health Care Industry









![" "](https://web-assets.bcg.com/dims4/default/eb5e916/2147483647/strip/true/flipflop/horizontal/crop/1668x938+494+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F57%2Ff6%2Fd709cc734b13bb2eb8bcd19105a6%2Fhealth-care-industry-hero.jpg)



## Health Care Industry





We work with organizations around the globe to transform health care operating models enabling them to deliver medical breakthroughs, innovative cures, and transformative patient experiences.





[Visit Page](https://www.bcg.com/industries/health-care/overview)



* * *





### Within Health Care Industry



- [Biopharma](https://www.bcg.com/industries/health-care/biopharma)
- [Global Health](https://www.bcg.com/industries/health-care/global-health)
- [Health Care Payers, Providers, Systems & Services](https://www.bcg.com/industries/health-care/payers-providers-systems-services)
- [Medical Devices and Technology](https://www.bcg.com/industries/health-care/medical-devices-technology)
- [Oncology Solutions](https://www.bcg.com/industries/health-care/oncology-solutions)
- [Value-Based Health Care](https://www.bcg.com/industries/health-care/value-based-health-care)

- [Industrial Goods](javascript:void(0))






Industrial Goods









![" "](https://web-assets.bcg.com/dims4/default/7b35a8a/2147483647/strip/true/crop/1819x1023+0+398/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F61%2Fbc%2Fbb850d6c4a64a8b9b1668da85609%2Findustrial-goods-square.jpg)



## Industrial Goods





Our experts provide industrial goods clients with the skills they need to adapt to change and rethink their business models in their rapidly evolving industries.





[Visit Page](https://www.bcg.com/industries/industrial-goods/overview)



* * *





### Within Industrial Goods



- [Agribusiness Industry](https://www.bcg.com/industries/industrial-goods/agribusiness-industry)
- [Building Materials Industry](https://www.bcg.com/industries/industrial-goods/building-materials-industry)
- [Chemical Industry](https://www.bcg.com/industries/industrial-goods/chemicals)
- [Forest Products, Paper, and Packaging](https://www.bcg.com/industries/industrial-goods/forest-products-paper-packaging)
- [Machinery and Industrial Automation](https://www.bcg.com/industries/industrial-goods/machinery-industrial-automation)
- [Metals and Mining Industry](https://www.bcg.com/industries/industrial-goods/metals-mining)
- [Real Estate](https://www.bcg.com/industries/industrial-goods/real-estate)

- [Insurance Industry](javascript:void(0))






Insurance Industry









![" "](https://web-assets.bcg.com/dims4/default/d588de5/2147483647/strip/true/crop/3464x1949+0+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F69%2Fc4%2F1b8fae8940cb82f3fb4183e041ef%2Feyeem-26610892-p-157480028-1.jpg)



## Insurance Industry





Customers increasingly expect more from insurers. BCG helps companies rise to the challenge and equips them to lead in the digital future.





[Visit Page](https://www.bcg.com/industries/insurance/overview)



* * *





### Within Insurance Industry



- [Bancassurance](https://www.bcg.com/industries/insurance/bancassurance)
- [Insurtech](https://www.bcg.com/industries/insurance/insurtech)
- [Life Insurance](https://www.bcg.com/industries/insurance/life-insurance)
- [Property and Casualty Insurance](https://www.bcg.com/industries/insurance/property-casualty-insurance)
- [Reinsurance](https://www.bcg.com/industries/insurance/reinsurance)

- [Principal Investors and Private Equity](javascript:void(0))






Principal Investors and Private Equity









![" "](https://web-assets.bcg.com/dims4/default/85fb525/2147483647/strip/true/crop/1417x797+276+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fab%2F62%2Fe039a69840dbb75759b474244f0d%2Fprincipal-investors-private-equity-hero.jpg)



## Principal Investors and Private Equity





The rapid growth of private capital brings unprecedented opportunities to unlock value while making a positive difference in the world. BCG advises leading investors on how to stay ahead.





[Visit Page](https://www.bcg.com/industries/principal-investors-private-equity/overview)



* * *





### Within Principal Investors and Private Equity



- [ESG in Private Equity](https://www.bcg.com/industries/principal-investors-private-equity/esg-in-private-equity)
- [Fund Strategy and Operations](https://www.bcg.com/industries/principal-investors-private-equity/fund-strategy-operations)
- [Portfolio Acceleration](https://www.bcg.com/industries/principal-investors-private-equity/portfolio-acceleration)
- [Tech Capital](https://www.bcg.com/industries/principal-investors-private-equity/tech-capital-consulting)

- [Public Sector](javascript:void(0))






Public Sector









![" "](https://web-assets.bcg.com/dims4/default/78f0f36/2147483647/strip/true/crop/1394x784+291+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F41%2F05%2Fdd8c0de3499d9d781defbdb526a7%2Fpublic-sector-hero.jpg)



## Public Sector





BCG’s Public Sector practice joins forces with global organizations and governments to transform how they operate so they can better meet increasingly challenging and complex societal problems.





[Visit Page](https://www.bcg.com/industries/public-sector/overview)



* * *





### Within Public Sector



- [Cities of the Future](https://www.bcg.com/industries/public-sector/cities-of-the-future)
- [Defense and Security](https://www.bcg.com/industries/public-sector/defense-security)
- [Digital Government](https://www.bcg.com/industries/public-sector/digital-government)
- [Economic Development](https://www.bcg.com/industries/public-sector/economic-development)
- [Infrastructure](https://www.bcg.com/industries/public-sector/infrastructure)
- [Mobility](https://www.bcg.com/industries/public-sector/mobility)
- [Space Sector](https://www.bcg.com/industries/public-sector/commercialization-of-space)

- [Retail Industry](javascript:void(0))






Retail Industry









![" "](https://web-assets.bcg.com/dims4/default/9c0eb82/2147483647/strip/true/crop/1696x954+592+0/resize/768x432!/brightness/-22x0/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F65%2F59%2Fdcf794f94a57952606f190745807%2Fretail-industry-hero.jpg)



## Retail Industry





We help the world's leading retailers compete in the digital era by developing and delivering cutting-edge tech strategies and identifying new sources of growth.





[Visit Page](https://www.bcg.com/industries/retail/overview)



* * *





### Within Retail Industry



- [Fashion Industry](https://www.bcg.com/industries/retail/fashion-industry)
- [Luxury Goods](https://www.bcg.com/industries/retail/luxury-goods)

- [Technology, Media, and Telecommunications](javascript:void(0))






Technology, Media, and Telecommunications









![technology-media-telecommunications-square](https://web-assets.bcg.com/dims4/default/5d115da/2147483647/strip/true/crop/4000x2250+0+875/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fe6%2F35%2Fdc1747ab4f2697614538424eb57b%2Ftechnology-media-telecommunications-square-1.jpg)



## Technology, Media, and Telecommunications





BCG collaborates with technology, media, and telecommunications companies to solve problems and pursue new strategies as they continue to shape the future.





[Visit Page](https://www.bcg.com/industries/technology-media-telecommunications/overview)



* * *





### Within Technology, Media, and Telecommunications



- [5G Technology Consulting Services](https://www.bcg.com/industries/technology-media-telecommunications/5g-technology)
- [Future of Television](https://www.bcg.com/industries/technology-media-telecommunications/future-of-television)
- [Growth Tech](https://www.bcg.com/industries/technology-media-telecommunications/growth-tech)
- [Media & Entertainment Consulting](https://www.bcg.com/industries/technology-media-telecommunications/media-industry)
- [Semiconductors](https://www.bcg.com/industries/technology-media-telecommunications/semiconductors)
- [Technology Industry](https://www.bcg.com/industries/technology-media-telecommunications/technology-industry)
- [Telecommunications Industry](https://www.bcg.com/industries/technology-media-telecommunications/telecommunications-industry)

- [Transportation and Logistics](javascript:void(0))






Transportation and Logistics









![" "](https://web-assets.bcg.com/dims4/default/f06701b/2147483647/strip/true/crop/2560x1440+640+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F08%2F56%2Fe78aaf3f4153bdaf92bac40cf159%2Ftransporation-logistics-banner.jpg)



## Transportation and Logistics





We empower clients to boldly reinvent themselves and embrace digital innovation so they can better serve their customers amid today's volatility.





[Visit Page](https://www.bcg.com/industries/transportation-logistics/overview)



* * *





### Within Transportation and Logistics



- [Logistics](https://www.bcg.com/industries/transportation-logistics/logistics)
- [Postal and Parcel Industry](https://www.bcg.com/industries/transportation-logistics/postal-parcel)
- [Rail Industry](https://www.bcg.com/industries/transportation-logistics/rail-industry)
- [Shipping Industry & Marine Ports](https://www.bcg.com/industries/transportation-logistics/shipping-industry)

- [Travel and Tourism](javascript:void(0))






Travel and Tourism









![travel-and-tourism-square](https://web-assets.bcg.com/dims4/default/9c2d4f8/2147483647/strip/true/crop/2002x1126+0+665/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fb7%2Feb%2F3561d8664179ac8c91427be5ded9%2Ftravel-and-tourism-square.jpg)



## Travel and Tourism





The industry has suffered an unprecedented shock. BCG collaborates with travel and tourism providers as they navigate this turbulence and build resilience for the future.





[Visit Page](https://www.bcg.com/industries/travel-tourism/overview)



* * *





### Within Travel and Tourism



- [Airline Industry](https://www.bcg.com/industries/travel-tourism/airline-industry)

  - [Capabilities](javascript:void(0))






    Capabilities

    See how we help our clients expand their capabilities on multiple existing—and emerging—fronts.









- [Artificial Intelligence](javascript:void(0))






Artificial Intelligence









![AI Hero Video](https://web-assets.bcg.com/dims4/default/36601a6/2147483647/strip/true/crop/5760x3240+0+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F84%2F82%2F10dbfb8f43c6a8fe76ba182437ab%2Fbcg-ai-website-homepage-1.jpg)



## Artificial Intelligence





Scaling artificial intelligence can create a massive competitive advantage. Learn how our AI-driven initiatives have helped clients extract value.





[Visit Page](https://www.bcg.com/capabilities/artificial-intelligence)



* * *





### Within Artificial Intelligence



- [Generative AI](https://www.bcg.com/capabilities/artificial-intelligence/generative-ai)
- [Responsible AI](https://www.bcg.com/capabilities/artificial-intelligence/responsible-ai)

- [Business and Organizational Purpose](javascript:void(0))






Business and Organizational Purpose









![" "](https://web-assets.bcg.com/dims4/default/4acf266/2147483647/strip/true/crop/779x438+311+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fc4%2Faa%2F5a5ba03744538ad5327de2dde236%2Fbusiness-and-organizational-purpose-rectangle.jpg)



## Business and Organizational Purpose





Excavating purpose is among the rewarding journeys companies can take. BCG BrightHouse helps organizations embrace purpose to achieve higher returns, employee engagement, and customer satisfaction.





[Visit Page](https://www.bcg.com/capabilities/business-organizational-purpose/overview)

- [Business Resilience](javascript:void(0))






Business Resilience









![The CEO’s Dilemma](https://web-assets.bcg.com/dims4/default/a8525f1/2147483647/strip/true/crop/2880x1620+0+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fd1%2Fe4%2F7b938c634957b4ed05a975a8809d%2Fbusiness-resilience-ceo-dilemma-hero.jpg)



## Business Resilience





Leaders face an uncertain landscape. The impact of each decision feels impossible to predict, which is why they need strategies that are proactive, resilient, and competitive. No matter their starting point, BCG can help.





[Visit Page](https://www.bcg.com/capabilities/business-resilience)

- [Business Transformation](javascript:void(0))






Business Transformation









![business-tranformation-hero-2023.png](https://web-assets.bcg.com/dims4/default/2567820/2147483647/strip/true/crop/1214x683+0+125/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fc3%2Fd6%2F7c0d67bf47309d9bdbb0078bcc48%2F657c4065-65fb-4abb-8847-6aeee9952584-1.jpg)



## Business Transformation





Even today's leading companies could benefit from an always-on transformation capability—the kind that engenders resilience and leads to long-term value creation. BCG knows what it takes to build this muscle.





[Visit Page](https://www.bcg.com/capabilities/business-transformation/overview)



* * *





### Within Business Transformation



- [Business Restructuring and Turnaround](https://www.bcg.com/capabilities/business-transformation/turnaround-and-restructuring-services)

- [Climate Change and Sustainability](javascript:void(0))






Climate Change and Sustainability









![Climate and Sustainability Overview Ambient Hero](https://web-assets.bcg.com/dims4/default/d9d5364/2147483647/strip/true/crop/1547x870+1826+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F65%2Fb8%2F98092f5b4638b3d9a87deb33c7f5%2Fcs-be-hero-banner-still-1-1.png)



## Climate Change and Sustainability





The time for global climate action is now. BCG helps clients accelerate their climate and sustainability journey and seize new opportunities to build competitive advantage.





[Visit Page](https://www.bcg.com/capabilities/climate-change-sustainability/overview)



* * *





### Within Climate Change and Sustainability



- [Alternative Proteins](https://www.bcg.com/capabilities/climate-change-sustainability/alternative-proteins)
- [Climate Risk, Adaptation, and Resilience](https://www.bcg.com/capabilities/climate-change-sustainability/climate-risk-adaptation-resilience)
- [Decarbonization](https://www.bcg.com/capabilities/climate-change-sustainability/decarbonization)
- [Nature-Based Solutions](https://www.bcg.com/capabilities/climate-change-sustainability/nature-based-solutions)
- [Planetary Boundaries](https://www.bcg.com/capabilities/climate-change-sustainability/nature-based-solutions/planetary-boundaries)
- [Sustainability Strategy and Transformation](https://www.bcg.com/capabilities/climate-change-sustainability/sustainability-strategy-and-transformation)
- [Sustainable Finance and Investing](https://www.bcg.com/capabilities/climate-change-sustainability/sustainable-finance-and-investing)
- [Sustainable Operations](https://www.bcg.com/capabilities/climate-change-sustainability/sustainable-operations)

- [Corporate Finance and Strategy](javascript:void(0))






Corporate Finance and Strategy









![" "](https://web-assets.bcg.com/dims4/default/ab562c2/2147483647/strip/true/crop/1536x864+0+336/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fcd%2F21%2F00447c4d4434ab5e8f9fc7370372%2Fcorporate-finance-and-strategy-square.jpg)



## Corporate Finance and Strategy





The rules of business and for maintaining competitive advantage are changing. We help companies reimagine strategy and value creation in a fast-paced world.





[Visit Page](https://www.bcg.com/capabilities/corporate-finance-strategy/overview)



* * *





### Within Corporate Finance and Strategy



- [Business Strategy](https://www.bcg.com/capabilities/corporate-finance-strategy/business-strategy)
- [Corporate Strategy](https://www.bcg.com/capabilities/corporate-finance-strategy/corporate-strategy)
- [Family Business](https://www.bcg.com/capabilities/corporate-finance-strategy/family-business)
- [Finance Function Excellence](https://www.bcg.com/capabilities/corporate-finance-strategy/finance-function-excellence)
- [Strategic Planning](https://www.bcg.com/capabilities/corporate-finance-strategy/strategic-planning)
- [Value Creation Strategy](https://www.bcg.com/capabilities/corporate-finance-strategy/value-creation-strategy)

- [Cost Management](javascript:void(0))






Cost Management









![Cost Management-Animated Hero-Still.jpg](https://web-assets.bcg.com/dims4/default/01daad8/2147483647/strip/true/crop/2000x1125+0+48/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F03%2Fb3%2F2f0dcd2a4f5e934e8bd4f2478593%2Fcost-management-animated-hero-still.jpg)



## Cost Management





BCG’s cost advantage approach resets costs within a framework that is customized, precise, and thorough.





[Visit Page](https://www.bcg.com/capabilities/cost-management)

- [Customer Insights](javascript:void(0))






Customer Insights









![" "](https://web-assets.bcg.com/dims4/default/fdecf28/2147483647/strip/true/crop/954x537+0+115/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F3b%2Fe5%2F9add83874326bebf741a1335b153%2Fcustomer-insights-square.jpg)



## Customer Insights





Having rich customer insights allows companies to solve pressing business problems and capture growth opportunities. BCG’s Center for Customer Insight arms companies with the tools they need to unlock this advantage.





[Visit Page](https://www.bcg.com/capabilities/customer-insights/overview)



* * *





### Within Customer Insights



- [Customer Data in Emerging Markets](https://www.bcg.com/capabilities/customer-insights/customer-data-in-emerging-markets)
- [Customer Data in Global Markets](https://www.bcg.com/capabilities/customer-insights/customer-data-in-global-markets)
- [Customer Demand](https://www.bcg.com/capabilities/customer-insights/customer-demand)
- [Customer Experience](https://www.bcg.com/capabilities/customer-insights/customer-experience)
- [Customer Journey](https://www.bcg.com/capabilities/customer-insights/customer-journey)

- [Digital, Technology, and Data](javascript:void(0))






Digital, Technology, and Data









![" "](https://web-assets.bcg.com/dims4/default/1061341/2147483647/strip/true/crop/1333x750+333+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fa2%2Fea%2F161d366242abbe921daa9d79b0ad%2Fdigital-technology-and-data-overview-hero.jpg)



## Digital, Technology, and Data





BCG identifies and delivers high-impact programs to build companies of the future that will outperform the competition in the future.





[Visit Page](https://www.bcg.com/capabilities/digital-technology-data/overview)



* * *





### Within Digital, Technology, and Data



- [Agile at Scale](https://www.bcg.com/capabilities/digital-technology-data/agile-at-scale)
- [Augmented and Virtual Reality](https://www.bcg.com/capabilities/digital-technology-data/emerging-technologies/augmented-virtual-reality)
- [Blockchain](https://www.bcg.com/capabilities/digital-technology-data/blockchain)
- [Build-Operate-Transfer](https://www.bcg.com/capabilities/digital-technology-data/build-operate-transfer)
- [Cloud Computing](https://www.bcg.com/capabilities/digital-technology-data/cloud-computing)
- [Cybersecurity and Digital Risk](https://www.bcg.com/capabilities/digital-technology-data/cybersecurity-digital-risk-management)
- [Data and Analytics](https://www.bcg.com/capabilities/digital-technology-data/data-analytics)
- [Data and Digital Platform](https://www.bcg.com/capabilities/digital-technology-data/digital-platform)
- [Deep Tech](https://www.bcg.com/capabilities/digital-technology-data/emerging-technologies/deep-tech)
- [DevOps](https://www.bcg.com/capabilities/digital-technology-data/devops)
- [Digital Ecosystems](https://www.bcg.com/capabilities/digital-technology-data/digital-ecosystems)
- [Digital Maturity](https://www.bcg.com/capabilities/digital-technology-data/digital-maturity)
- [Digital Strategy](https://www.bcg.com/capabilities/digital-technology-data/digital-strategy-roadmap)
- [Digital Transformation](https://www.bcg.com/capabilities/digital-technology-data/digital-transformation/overview)
- [Emerging Technologies](https://www.bcg.com/capabilities/digital-technology-data/emerging-technologies)
- [Internet of Things](https://www.bcg.com/capabilities/digital-technology-data/internet-of-things)
- [Metaverse Services](https://www.bcg.com/capabilities/digital-technology-data/emerging-technologies/metaverse-services)
- [Quantum Computing](https://www.bcg.com/capabilities/digital-technology-data/emerging-technologies/quantum-computing)
- [Synthetic Biology](https://www.bcg.com/capabilities/digital-technology-data/emerging-technologies/synthetic-biology)
- [Tech Function](https://www.bcg.com/capabilities/digital-technology-data/tech-function)

- [Diversity, Equity, and Inclusion](javascript:void(0))






Diversity, Equity, and Inclusion









![Diversity & Inclusion](https://web-assets.bcg.com/dims4/default/ab243cc/2147483647/strip/true/crop/1348x758+639+0/resize/768x432!/brightness/-13x0/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F86%2F85%2F88a880394d2d838e25bc8f0d9bce%2Fdiversity-inclusion-overview-banner.jpg)



## Diversity, Equity, and Inclusion





Our work enables clients to build teams that fully reflect the diversity in the world and the communities they serve—and empowers them to advance their businesses and our society.





[Visit Page](https://www.bcg.com/capabilities/diversity-inclusion/overview)



* * *





### Within Diversity, Equity, and Inclusion



- [Gender Equality](https://www.bcg.com/capabilities/diversity-inclusion/gender-equality)
- [Inclusive Product Design](https://www.bcg.com/capabilities/diversity-inclusion/inclusive-product-design)
- [Measuring Diversity and Inclusion](https://www.bcg.com/capabilities/diversity-inclusion/measuring-diversity-equity-inclusion)
- [Racial Equity](https://www.bcg.com/capabilities/diversity-inclusion/racial-equity)
- [Supplier Diversity](https://www.bcg.com/capabilities/diversity-inclusion/supplier-diversity)

- [Innovation Strategy and Delivery](javascript:void(0))






Innovation Strategy and Delivery









![" "](https://web-assets.bcg.com/dims4/default/a33b66e/2147483647/strip/true/crop/2560x1440+640+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F65%2Fd7%2Fe7d030c74afa8c2d0beb8a1e2c30%2Fhero-3840x1440.jpg)



## Innovation Strategy and Delivery





Innovation is extremely difficult—but also necessary. We collaborate closely with organizations on holistic innovation journeys to help them secure long-term competitive advantage.





[Visit Page](https://www.bcg.com/capabilities/innovation-strategy-delivery/overview)



* * *





### Within Innovation Strategy and Delivery



- [Business Model Innovation](https://www.bcg.com/capabilities/innovation-strategy-delivery/business-model-innovation)
- [Corporate Venturing](https://www.bcg.com/capabilities/innovation-strategy-delivery/corporate-venturing)
- [Product Innovation and Engineering](https://www.bcg.com/capabilities/innovation-strategy-delivery/product-innovation-engineering)

- [International Business](javascript:void(0))






International Business









![" "](https://web-assets.bcg.com/dims4/default/e440af7/2147483647/strip/true/crop/903x508+0+0/resize/768x432!/brightness/-15x0/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fcd%2F4d%2Fa60a4e6043268491a083189c5560%2Finternational-business-2880x954-tcm-246551.jpg)



## International Business





We stand side by side with our clients, offering expertise and strategy as they look to expand the boundaries of their businesses in an uncertain and sometimes tumultuous world.





[Visit Page](https://www.bcg.com/capabilities/international-business/overview)



* * *





### Within International Business



- [Emerging Markets](https://www.bcg.com/capabilities/international-business/emerging-markets)
- [Foreign Direct Investment](https://www.bcg.com/capabilities/international-business/foreign-direct-investment-acceleration)
- [Go-to-Market Strategy](https://www.bcg.com/capabilities/international-business/go-to-market)
- [International Trade](https://www.bcg.com/capabilities/international-business/navigating-international-trade)

- [Manufacturing](javascript:void(0))






Manufacturing









![Manufacturing Overview_hero_rectangle.jpg](https://web-assets.bcg.com/dims4/default/0e10b67/2147483647/strip/true/crop/2888x1625+0+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fa6%2Fa2%2Fe36f021841ef9d69c6e8db069d6b%2Fmanufacturing-overview-hero-rectangle.jpg)



## Manufacturing





We ask three guiding questions: when, where, and how will you manufacture in an era of emerging technologies and economic uncertainty? We're committed to helping our clients arrive at answers that are right for them.





[Visit Page](https://www.bcg.com/capabilities/manufacturing/overview)



* * *





### Within Manufacturing



- [Industry 4.0](https://www.bcg.com/capabilities/manufacturing/industry-4.0)

- [Marketing and Sales](javascript:void(0))






Marketing and Sales









![Person in a red shirt holding a blue cellphone and yellow card](https://web-assets.bcg.com/dims4/default/cc21783/2147483647/strip/true/crop/1877x1056+0+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F57%2F1e%2Fbfb4af8b496bbee42b5c2bd20e55%2Fmarketing-sales-hero.jpg)



## Marketing and Sales





Customer centricity is key and made possible through analytics, agile processes, and a test-and-learn culture. BCG partners with marketing and sales organizations to make it happen.





[Visit Page](https://www.bcg.com/capabilities/marketing-sales/overview)



* * *





### Within Marketing and Sales



- [CMO Agenda](https://www.bcg.com/capabilities/marketing-sales/cmo-agenda)
- [Digital Marketing](https://www.bcg.com/capabilities/marketing-sales/digital-marketing)
- [Digital Sales](https://www.bcg.com/capabilities/marketing-sales/digital-sales)
- [E-Commerce](https://www.bcg.com/capabilities/marketing-sales/e-commerce)
- [Marketing Function Excellence](https://www.bcg.com/capabilities/marketing-sales/marketing-function-excellence)
- [Personalization](https://www.bcg.com/capabilities/marketing-sales/personalization)
- [Sales Channel Strategy](https://www.bcg.com/capabilities/marketing-sales/sales-channel-strategy)
- [Salesforce Value Accelerator](https://www.bcg.com/capabilities/marketing-sales/value-accelerator)

- [M&A, Transactions, and PMI](javascript:void(0))






M&A, Transactions, and PMI









![" "](https://web-assets.bcg.com/dims4/default/3bb03d4/2147483647/strip/true/crop/2162x1216+359+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F12%2F8b%2Fa54116ec68a2629b3045e13a1887%2Ftransaction-center-hero-tcm9-234347.jpg)



## M&A, Transactions, and PMI





BCG provides the strategic decision-making capabilities and proactive portfolio management companies need to create value from M&A, transactions, and PMI.





[Visit Page](https://www.bcg.com/capabilities/mergers-acquisitions-transactions-pmi/overview)



* * *





### Within M&amp;A, Transactions, and PMI



- [Carve-Out](https://www.bcg.com/capabilities/mergers-acquisitions-transactions-pmi/carve-outs)
- [Divestitures](https://www.bcg.com/capabilities/mergers-acquisitions-transactions-pmi/divestitures)
- [Due Diligence](https://www.bcg.com/capabilities/mergers-acquisitions-transactions-pmi/due-diligence)
- [IPO](https://www.bcg.com/capabilities/mergers-acquisitions-transactions-pmi/ipos)
- [Joint Ventures](https://www.bcg.com/capabilities/mergers-acquisitions-transactions-pmi/joint-ventures-alliances)
- [Mergers and Acquisitions](https://www.bcg.com/capabilities/mergers-acquisitions-transactions-pmi/m-and-a)
- [Post-Merger Integration](https://www.bcg.com/capabilities/mergers-acquisitions-transactions-pmi/post-merger-integration)
- [Strategic Alliances](https://www.bcg.com/capabilities/mergers-acquisitions-transactions-pmi/strategic-alliances)
- [Vendor Due Diligence](https://www.bcg.com/capabilities/mergers-acquisitions-transactions-pmi/vendor-due-diligence)

- [Operations](javascript:void(0))






Operations









![operations-rectangle](https://web-assets.bcg.com/dims4/default/b7efeb7/2147483647/strip/true/crop/1333x750+333+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Ff9%2F7c%2F9538a7e24198ada204586795e01d%2Foperations-hero.jpg)



## Operations





We help clients unlock value from every aspect of their operations, maximizing efficiency and effectiveness in procurement, service operations, supply chains, and beyond.





[Visit Page](https://www.bcg.com/capabilities/operations/overview)



* * *





### Within Operations



- [Capital Project Management Strategy](https://www.bcg.com/capabilities/operations/capital-project-management)
- [Digital Support Functions and Shared Services](https://www.bcg.com/capabilities/operations/digital-support-functions)
- [Operational Excellence](https://www.bcg.com/capabilities/operations/end-to-end-operational-excellence)
- [Procurement](https://www.bcg.com/capabilities/operations/procurement)
- [Service Operations](https://www.bcg.com/capabilities/operations/service-operations)
- [Supply Chain Management](https://www.bcg.com/capabilities/operations/supply-chain-management)

- [Organization Strategy](javascript:void(0))






Organization Strategy









![" "](https://web-assets.bcg.com/dims4/default/6af075f/2147483647/strip/true/crop/4160x2340+396+0/resize/768x432!/brightness/-24x0/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fbe%2Fb5%2F47a3ba5d4d3abf4d22d3c44c4ae8%2Forganization-uplift-hero.jpg)



## Organization Strategy





Organization is at the core of nearly everything we do at BCG. We believe that when clients have the right organization design, the possibilities are endless.





[Visit Page](https://www.bcg.com/capabilities/organization-strategy/overview)



* * *





### Within Organization Strategy



- [Behavior Change](https://www.bcg.com/capabilities/organization-strategy/behavior-change)
- [Culture and Change Management](https://www.bcg.com/capabilities/organization-strategy/culture-change-management)
- [Organization Design](https://www.bcg.com/capabilities/organization-strategy/organization-design)
- [Smart Simplicity](https://www.bcg.com/capabilities/organization-strategy/smart-simplicity)

- [People Strategy](javascript:void(0))






People Strategy









![" "](https://web-assets.bcg.com/dims4/default/379ad97/2147483647/strip/true/crop/1364x767+291+0/resize/768x432!/brightness/-21x0/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F5c%2Fe3%2F5474923040d3995c6160160e6d80%2Fpeople-strategy-hero.jpg)



## People Strategy





Any company's most important asset is its people. Our experts in leadership, culture, talent, reskilling, and HR help businesses respond to current and future challenges.





[Visit Page](https://www.bcg.com/capabilities/people-strategy/overview)



* * *





### Within People Strategy



- [Digital HR](https://www.bcg.com/capabilities/people-strategy/digital-human-resources)
- [Executive Coaching](https://www.bcg.com/capabilities/people-strategy/executive-coaching)
- [Future of Work](https://www.bcg.com/capabilities/people-strategy/future-of-work)
- [Leadership Development](https://www.bcg.com/capabilities/people-strategy/leadership-development)
- [Talent and Skills](https://www.bcg.com/capabilities/people-strategy/talent-skills-strategy)

- [Pricing and Revenue Management](javascript:void(0))






Pricing and Revenue Management









![" "](https://web-assets.bcg.com/dims4/default/3e4e8b0/2147483647/strip/true/crop/1333x750+627+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F5a%2F9f%2F6225595e4fa9b315be03fce166b0%2Fpricing-revenue-management-hero.jpg)



## Pricing and Revenue Management





We bring expertise and data-driven strategies to help clients unleash the power of effective pricing—and unlock its potential to increase the bottom line.





[Visit Page](https://www.bcg.com/capabilities/pricing-revenue-management/overview)



* * *





### Within Pricing and Revenue Management



- [B2B Pricing](https://www.bcg.com/capabilities/pricing-revenue-management/b2b-pricing)
- [B2C Pricing](https://www.bcg.com/capabilities/pricing-revenue-management/b2c-pricing)
- [Revenue Growth Management](https://www.bcg.com/capabilities/pricing-revenue-management/revenue-growth-management)

- [Risk Management and Compliance](javascript:void(0))






Risk Management and Compliance









![Image of geometric shapes in green ](https://web-assets.bcg.com/dims4/default/68718a0/2147483647/strip/true/crop/2165x1218+0+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F12%2Fb4%2F4a9b395a4fc0928733987fa1db36%2Frisk-overview-hero-rectangle.jpg)



## Risk Management and Compliance





BCG's Risk and Compliance consulting supports their client's growth ambition with strategic, transformational, and technical functional offerings in Finance.





[Visit Page](https://www.bcg.com/capabilities/risk-management-and-compliance/overview)



* * *





### Within Risk Management and Compliance



- [Balance Sheet Management](https://www.bcg.com/capabilities/risk-management-and-compliance/balance-sheet-management)
- [Commodity Risk Management](https://www.bcg.com/capabilities/risk-management-and-compliance/commodity-market-risk)
- [Compliance and Crisis Management](https://www.bcg.com/capabilities/risk-management-and-compliance/compliance-and-crisis-management)
- [Credit Risk Management](https://www.bcg.com/capabilities/risk-management-and-compliance/credit-risk-management)
- [Operational Risk and Resilience](https://www.bcg.com/capabilities/risk-management-and-compliance/operational-risk-and-resilience)
- [Risk Advanced Analytics and Technology](https://www.bcg.com/capabilities/risk-management-and-compliance/advanced-analytics-and-technology)

- [Social Impact](javascript:void(0))






Social Impact









![Close-up image of a green leaf with a water droplet on it](https://web-assets.bcg.com/dims4/default/c2babd9/2147483647/strip/true/crop/1696x954+592+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fc3%2Feb%2Fc9164d3d4195a173354b27d4b155%2Fsocial-impact-eyeem-26669511-138922928.jpg)



## Social Impact





By focusing on tangible ways to generate positive social impact (related to climate change, global education, racial equity, and more) we help organizations tackle some of the most pressing issues facing our world today.





[Visit Page](https://www.bcg.com/capabilities/social-impact/overview)



* * *





### Within Social Impact



- [Food Systems and Food Security](https://www.bcg.com/capabilities/social-impact/food-systems-food-security)
- [Humanitarian Response](https://www.bcg.com/capabilities/social-impact/humanitarian-response)

- [Zero-Based Budgeting](javascript:void(0))






Zero-Based Budgeting









![" "](https://web-assets.bcg.com/dims4/default/df19a74/2147483647/strip/true/crop/711x400+244+0/resize/768x432!/brightness/-41x0/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fa9%2Fe7%2F29a7b137464dbd450b3018fa51c5%2Fzero-based-budgeting-hero.jpg)



## Zero-Based Budgeting





Zero-based budgeting is a powerful strategy that yields significant benefits. Our approach fosters a culture of cost consciousness, growth, and innovation.





[Visit Page](https://www.bcg.com/capabilities/zero-based-budgeting/overview)


  - [BCG X](javascript:void(0))






    BCG X









    ![bcg bcgx banner.png](https://web-assets.bcg.com/dims4/default/365e1dc/2147483647/strip/true/crop/1920x1080+0+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fd8%2Fa1%2F2691a0ba4bb1baa489d9b6d0565e%2Fbcg-bcgx-banner.png)



    ## BCG X





    BCG X disrupts the present and creates the future by building new products, services, and businesses in partnership with the world’s largest organizations.





    [Visit Page](https://www.bcg.com/x)



    * * *





    ### Within BCG X



- [The Multiplier Blog by BCG X](https://www.bcg.com/x/the-multiplier)
- [BCG X Product Library](https://www.bcg.com/x/product-library)
- [Mark Your Moment](https://www.bcg.com/x/mark-your-moment)
- [Our Insights](javascript:void(0))






Our Insights







- [Latest Thinking](javascript:void(0))






Latest Thinking









![" "](https://web-assets.bcg.com/dims4/default/9d8c049/2147483647/strip/true/crop/1690x951+0+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F4b%2Fff%2Ff6522b154d9889e288ae827d1fb2%2Flatest-insights-nav-promo.jpg)



## Latest Thinking





Explore a cross-section of the latest insights and perspectives from BCG experts.





[Visit Page](https://www.bcg.com/publications)



* * *





### Within Latest Thinking



- [Artificial Intelligence](https://www.bcg.com/capabilities/artificial-intelligence/insights)
- [BCG Executive Perspectives](https://www.bcg.com/featured-insights/executive-perspectives)
- [Cost Management](https://www.bcg.com/capabilities/cost-management)
- [Climate Change and Sustainability](https://www.bcg.com/capabilities/climate-change-sustainability/insights)

- [The CEO Agenda](javascript:void(0))






The CEO Agenda









![THE-CEO-AGENDA-static.jpg](https://web-assets.bcg.com/dims4/default/65ccc9d/2147483647/strip/true/crop/2988x1681+6+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F7a%2F76%2F52c3f91e4a8e92c3d60df77784cd%2Fthe-ceo-agenda-static.jpg)



## The CEO Agenda





A forward-thinking CEO agenda has never been more crucial. Our insights give you greater clarity on what lies ahead, helping you lead with confidence.





[Visit Page](https://www.bcg.com/executives/ceo-agenda)

- [BCG Henderson Institute](javascript:void(0))






BCG Henderson Institute









![BHi-banner-2800x963.jpg](https://web-assets.bcg.com/dims4/default/7378033/2147483647/strip/true/crop/1712x963+544+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fe1%2F4c%2F35edc63046c8992988465f8ad117%2Fbhi-banner-2800x963.jpg)



## BCG Henderson Institute





At the BCG Henderson Institute (BHI), we believe that leadership starts in the mind and that ideas precede action. We bring the ideas and inspiration that will help forward-looking leaders shape their next game.





[Visit Page](https://www.bcg.com/bcg-henderson-institute)

- [My Subscriptions](javascript:void(0))






My Subscriptions









![" "](https://web-assets.bcg.com/dims4/default/e828f89/2147483647/strip/true/crop/1690x951+0+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Ff3%2Fec%2Fb4d6735148cd8e9fa5b50c63cbef%2Fmy-subscription-nav-promo.jpg)



## My Subscriptions





Subscribe to our newsletters and e-alerts to stay connected with the latest insights, data, ideas, and perspectives from BCG.





[Visit Page](https://www.bcg.com/subscription)


- [BCG Alumni](javascript:void(0))






BCG Alumni









![Homepage Hero-rectangle.jpg](https://web-assets.bcg.com/dims4/default/15d16e2/2147483647/strip/true/crop/1895x1066+993+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F1a%2Faa%2F41cf426549e5ab5a10634809e825%2Fhomepage-hero-rectangle.jpg)



## BCG Alumni





Access BCG’s alumni network for former and current BCGers.





[Visit Page](https://www.bcg.com/alumni)

- Our Company
  - [About BCG](javascript:void(0))






    About









    ![Two People Sitting at a Conference Table Talking with Eachother](https://web-assets.bcg.com/dims4/default/71dab55/2147483647/strip/true/crop/839x472+205+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F2d%2F31%2F0863ac4641069ca7a5fcee2bff1e%2Fabout-us-banner.png)



    ## About





    As a top consulting firm, BCG helps clients with total transformation—driving complex change, enabling organizations to grow, and driving bottom-line impact.





    [Visit Page](https://www.bcg.com/about/overview)



    * * *





    ### Within About



- [Our Impact and Commitments](https://www.bcg.com/about/commitments)
- [Our History](https://www.bcg.com/about/overview/our-history)

  - [People](javascript:void(0))






    People







- [Leadership](javascript:void(0))






Leadership









![" "](https://web-assets.bcg.com/dims4/default/d0492f6/2147483647/strip/true/crop/2880x1620+0+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fa6%2F2a%2Fe8e83e714f049a15b04c3c3c3ec4%2Fbcg-publication-6.jpg)



## Leadership





Meet BCG’s executive, functional, and regional leadership teams.





[Visit Page](https://www.bcg.com/about/people-culture/leadership)

- [People and Culture](javascript:void(0))






People and Culture









![People and Culture Hero](https://web-assets.bcg.com/dims4/default/0cae8d4/2147483647/strip/true/crop/1280x720+322+0/resize/768x432!/brightness/-18x0/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F85%2Fbd%2F90153a2541bbb69372ba4bb0c1d5%2Fhero-people-culture.jpg)



## People and Culture



[Visit Page](https://www.bcg.com/about/people-culture)



* * *





### Within People and Culture



- [Awards and Honors](https://www.bcg.com/about/people-culture/awards)
- [Alumni](https://www.bcg.com/alumni)
- [Careers](https://careers.bcg.com)

  - [Offices](javascript:void(0))






    Offices







- [Offices](javascript:void(0))






Offices









![" "](https://web-assets.bcg.com/dims4/default/fce82aa/2147483647/strip/true/crop/1690x951+0+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F36%2F3a%2F62d0296740c4a112d08f12c089a7%2Foffices-nav-promo.jpg)



## Offices





Find BCG offices around the world.





[Visit Page](https://www.bcg.com/offices/default)


  - [Newsroom](javascript:void(0))






    Newsroom









    ![BCG Corporate Newsroom](https://web-assets.bcg.com/dims4/default/47bb3c5/2147483647/strip/true/crop/1668x938+579+0/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Feb%2F30%2F4d0809414fb0831fdd6f34559451%2Fbcg-newsroom.jpg)



    ## Newsroom





    Visit our media center for resources, press releases, trending topics, contacts, and more.





    [Visit Page](https://www.bcg.com/about/corporate-newsroom)



    * * *





    ### Within Newsroom



- [Press Releases](https://www.bcg.com/about/news/press/default)
- [BCG in the News](https://www.bcg.com/about/news/trending)
- [Media Contacts](https://www.bcg.com/about/news/media-contact)
- [Join Us](javascript:void(0))






Beyond Is Where We Begin.









![" "](https://web-assets.bcg.com/dims4/default/adf6974/2147483647/strip/true/crop/1688x949+0+1/resize/768x432!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fc9%2F2d%2F19b5bdd44ad492354372de9a312a%2Fcareers-nav-promo.jpg)



## Beyond Is Where We Begin.





When you start with Beyond there’s no limit to how far we can advance the world.





[Explore Careers](https://careers.bcg.com)



* * *





### Within Careers



- [Search Jobs](https://careers.bcg.com/search-results)
- [Early Careers](https://careers.bcg.com/early-careers)
- [Culture, Values, and Inclusion](https://careers.bcg.com/culture)
- [Experienced Professionals](https://careers.bcg.com/experienced-professionals)
- [Locations](https://careers.bcg.com/location)
- [Events](https://careers.bcg.com/events)

[Link to close modal dialog](javascript:void(0))

Four in ten “deskless workers” are at risk of quitting, and pay isn’t the reason why. Retail sales associates, truck drivers, factory workers, nurses, and other workers who need to be onsite to do their jobs account for 70% to 80% of the global labor force. Many worked through the COVID-19 pandemic. Now, more than half say that they are burned out, and 43% are either actively or passively looking for a new job, according to BCG’s latest survey of deskless workers.

Eight of the top ten factors that motivate deskless workers to quit involve emotional rather than functional needs, including such things as feeling respected, appreciated, treated fairly, and valued at work. Other findings:

- Gen Z workers are the age cohort most eager for a job change, with 63% saying that they feel burned out from work; 55% either are actively job hunting or would consider switching for the right opportunity.
- Of the four countries included in the survey, the UK has the largest percentage of deskless workers who say that they are open to a new opportunity (49%), followed by Germany (43%), the US (43%), and France (37%).
- The industry whose deskless workers are most at risk of quitting is retail (48%), followed by transportation and logistics (46%), manufacturing (44%), and health care (41%).

The findings are part of ongoing BCG research on deskless workers and [the future of work](https://www.bcg.com/capabilities/people-strategy/future-of-work). Read the full report here.


[Deskless-Workers-Dec-2022-Hybrid-221212.pdf](https://web-assets.bcg.com/d2/f0/89c50f1841b4bfc3b2b703c2fb0a/deskless-workers-dec-2022-hybrid-221212.pdf "Deskless-Workers-Dec-2022-Hybrid-221212.pdf")

Share

[Deskless-Workers-Dec-2022-Hybrid-221212.pdf](https://web-assets.bcg.com/d2/f0/89c50f1841b4bfc3b2b703c2fb0a/deskless-workers-dec-2022-hybrid-221212.pdf "Deskless-Workers-Dec-2022-Hybrid-221212.pdf")[Deskless-Workers-Dec-2022-Hybrid-221212.pdf](https://web-assets.bcg.com/d2/f0/89c50f1841b4bfc3b2b703c2fb0a/deskless-workers-dec-2022-hybrid-221212.pdf "Deskless-Workers-Dec-2022-Hybrid-221212.pdf")

Four in ten “deskless workers” are at risk of quitting, and pay isn’t the reason why. Retail sales associates, truck drivers, factory workers, nurses, and other workers who need to be onsite to do their jobs account for 70% to 80% of the global labor force. Many worked through the COVID-19 pandemic. Now, more than half say that they are burned out, and 43% are either actively or passively looking for a new job, according to BCG’s latest survey of deskless workers.

Eight of the top ten factors that motivate deskless workers to quit involve emotional rather than functional needs, including such things as feeling respected, appreciated, treated fairly, and valued at work. Other findings:

- Gen Z workers are the age cohort most eager for a job change, with 63% saying that they feel burned out from work; 55% either are actively job hunting or would consider switching for the right opportunity.
- Of the four countries included in the survey, the UK has the largest percentage of deskless workers who say that they are open to a new opportunity (49%), followed by Germany (43%), the US (43%), and France (37%).
- The industry whose deskless workers are most at risk of quitting is retail (48%), followed by transportation and logistics (46%), manufacturing (44%), and health care (41%).

The findings are part of ongoing BCG research on deskless workers and [the future of work](https://www.bcg.com/capabilities/people-strategy/future-of-work). Read the full report here.


You may also be interested in:

- [![Why-Deskless-Workers-Are-Leaving-and-How-to-Win-Them-Back-Hero-Rectangle (1).jpg](https://web-assets.bcg.com/dims4/default/c22d686/2147483647/strip/true/crop/1620x1620+779+0/resize/70x70!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Faa%2F06%2F4928e54b449d8ab716b91546e7d2%2Fwhy-deskless-workers-are-leaving-and-how-to-win-them-back-hero-rectangle-1.jpg)\
\
**Why Deskless Workers Are Leaving—and How to Win Them Back**](https://www.bcg.com/publications/2022/why-deskless-workers-are-leaving-and-how-to-win-them-back)
- [![The Employer’s Report Card on the Future of Work | rectangle](https://web-assets.bcg.com/dims4/default/edb2332/2147483647/strip/true/crop/1620x1620+581+0/resize/70x70!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fd3%2F78%2Fb98e592c4c93b6d3dcfbf01b2c88%2Fthe-employers-report-card-on-the-future-of-work-rectangle.jpg)\
\
**The Employer’s Report Card on the Future of Work**](https://www.bcg.com/publications/2022/employers-perspective-on-future-of-work-progress)
- [![Why-the-World-Needs-Generative-Leaders-hero-rectangle.jpg](https://web-assets.bcg.com/dims4/default/61de9b0/2147483647/strip/true/crop/1620x1620+677+0/resize/70x70!/brightness/0x0/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fa6%2F3c%2Ffd811dbc4e2283e2fd7e7f21710f%2Fwhy-the-world-needs-generative-leaders-hero-rectangle-1.jpg)\
\
**Why the World Needs Generative Leaders**](https://www.bcg.com/publications/2022/all-about-generative-leadership-and-its-benefits)
- [![Tapping-Into-Fluid-Talent-Hero-Rectangle (1).jpg](https://web-assets.bcg.com/dims4/default/c3441a9/2147483647/strip/true/crop/1620x1620+606+0/resize/70x70!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fcb%2F90%2F725fa9cf42ef9c26224c9fa665c9%2Ftapping-into-fluid-talent-hero-rectangle-1.jpg)\
\
**Tapping into Fluid Talent**](https://www.bcg.com/publications/2022/tapping-into-fluid-talent)

![Making Work Work Better for Deskless Workers Hero Rectangle](https://web-assets.bcg.com/dims4/default/228efd9/2147483647/strip/true/crop/2880x1156+0+0/resize/1440x578!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F87%2F2c%2F9e336fd3411591768f84cfecef8a%2Fmaking-work-work-better-for-deskless-workers-hero-rectangle-nxpowerlite-copyflipped-cropped-more.jpg)

### [People Strategy](https://www.bcg.com/capabilities/people-strategy/overview)

#### / Slideshow

# Making Work Work Better for Deskless Workers

December 15, 2022

[Deskless-Workers-Dec-2022-Hybrid-221212.pdf](https://web-assets.bcg.com/d2/f0/89c50f1841b4bfc3b2b703c2fb0a/deskless-workers-dec-2022-hybrid-221212.pdf "Deskless-Workers-Dec-2022-Hybrid-221212.pdf")

Four in ten “deskless workers” are at risk of quitting, and pay isn’t the reason why. Retail sales associates, truck drivers, factory workers, nurses, and other workers who need to be onsite to do their jobs account for 70% to 80% of the global labor force. Many worked through the COVID-19 pandemic. Now, more than half say that they are burned out, and 43% are either actively or passively looking for a new job, according to BCG’s latest survey of deskless workers.

Eight of the top ten factors that motivate deskless workers to quit involve emotional rather than functional needs, including such things as feeling respected, appreciated, treated fairly, and valued at work. Other findings:

- Gen Z workers are the age cohort most eager for a job change, with 63% saying that they feel burned out from work; 55% either are actively job hunting or would consider switching for the right opportunity.
- Of the four countries included in the survey, the UK has the largest percentage of deskless workers who say that they are open to a new opportunity (49%), followed by Germany (43%), the US (43%), and France (37%).
- The industry whose deskless workers are most at risk of quitting is retail (48%), followed by transportation and logistics (46%), manufacturing (44%), and health care (41%).

The findings are part of ongoing BCG research on deskless workers and [the future of work](https://www.bcg.com/capabilities/people-strategy/future-of-work). Read the full report here.


By [Vinciane Beauchene](https://www.bcg.com/about/people/experts/vinciane-beauchene), [Julia Dhar](https://www.bcg.com/about/people/experts/julia-dhar), Katie Lavoie, [Deborah Lovich](https://www.bcg.com/about/people/experts/deborah-lovich), [Chris Mattey](https://www.bcg.com/about/people/experts/chris-mattey), [Nick South](https://www.bcg.com/about/people/experts/nick-south), and [Sebastian Ullrich](https://www.bcg.com/about/people/experts/sebastian-ullrich)

![](https://web-assets.bcg.com/dims4/default/c682b26/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F74%2Fe9%2F687ec16447d2bf18b354d096be47%2Fdeskless-workers-slideshow-december-2022-01-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/a56426f/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F93%2Fc5%2Fdc65b8b047349c2b666524a5c1f9%2Fdeskless-workers-slideshow-december-2022-02-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/785b52a/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fdb%2F47%2Feef90eb9488f8d41885e480839e7%2Fdeskless-workers-slideshow-december-2022-03-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/1a90dfe/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fb0%2F54%2F078e0e144f988f07d0d43db42cf5%2Fdeskless-workers-slideshow-december-2022-04-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/39e7d97/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F9d%2F13%2F7f4548f24cb4bb795ac37407c325%2Fdeskless-workers-slideshow-december-2022-05-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/ac6c2b9/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fda%2F81%2F524bb7594512b4d70bb730748bbf%2Fdeskless-workers-slideshow-december-2022-09-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/fa163bb/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F2c%2F37%2F9f815f5f406287e567111141c4f2%2Fdeskless-workers-slideshow-december-2022-06-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/3df0f2b/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fc9%2Fcd%2Fb5a7591f41a98a6c08b179252363%2Fdeskless-workers-slideshow-december-2022-07-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/2306772/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fb7%2F0a%2Fc924b13343049ed6c468210a5a91%2Fdeskless-workers-slideshow-december-2022-08-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/b19d3ec/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F37%2F3a%2F82c8cc7a4cb7a098a6d341f75f04%2Fdeskless-workers-slideshow-december-2022-10-221208-nxpowerlite-copy.png)

1 / 10

1 / 10

![](https://web-assets.bcg.com/dims4/default/c682b26/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F74%2Fe9%2F687ec16447d2bf18b354d096be47%2Fdeskless-workers-slideshow-december-2022-01-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/a56426f/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F93%2Fc5%2Fdc65b8b047349c2b666524a5c1f9%2Fdeskless-workers-slideshow-december-2022-02-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/785b52a/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fdb%2F47%2Feef90eb9488f8d41885e480839e7%2Fdeskless-workers-slideshow-december-2022-03-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/1a90dfe/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fb0%2F54%2F078e0e144f988f07d0d43db42cf5%2Fdeskless-workers-slideshow-december-2022-04-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/39e7d97/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F9d%2F13%2F7f4548f24cb4bb795ac37407c325%2Fdeskless-workers-slideshow-december-2022-05-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/ac6c2b9/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fda%2F81%2F524bb7594512b4d70bb730748bbf%2Fdeskless-workers-slideshow-december-2022-09-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/fa163bb/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F2c%2F37%2F9f815f5f406287e567111141c4f2%2Fdeskless-workers-slideshow-december-2022-06-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/3df0f2b/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fc9%2Fcd%2Fb5a7591f41a98a6c08b179252363%2Fdeskless-workers-slideshow-december-2022-07-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/2306772/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fb7%2F0a%2Fc924b13343049ed6c468210a5a91%2Fdeskless-workers-slideshow-december-2022-08-221208-nxpowerlite-copy.png)![](https://web-assets.bcg.com/dims4/default/b19d3ec/2147483647/strip/true/crop/2480x1298+0+0/resize/320x167!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F37%2F3a%2F82c8cc7a4cb7a098a6d341f75f04%2Fdeskless-workers-slideshow-december-2022-10-221208-nxpowerlite-copy.png)

At a time of massive labor shortages in industries that rely on factory workers, nurses, cashiers, restaurant servers, teachers, call-center operators, truck drivers, and other “deskless workers,” more than four in ten of these job holders are at risk of quitting—and pay isn’t the reason why.

Deskless workers in [health care](https://www.bcg.com/industries/health-care/overview), retail, manufacturing, hospitality and logistics, and many similar industries represent 70% to 80% of the world’s labor force. While many people with office jobs switched to working remotely during the height of the COVID-19 pandemic, most deskless workers remained onsite. Now, more than half of them say that they are burned out, and 43% are either actively or passively looking for a new job, according to BCG’s latest survey of deskless workers.

The primary reason that deskless workers look for a new job, our survey found, is not because of unsatisfactory compensation but because their emotional needs are not being met. When members of this workforce group don’t feel respected, appreciated, treated fairly, or valued at work, they are willing to walk.

The findings are part of BCG’s research on [the future of work](https://www.bcg.com/capabilities/people-strategy/future-of-work), culled from a survey of more than 4,600 deskless workers in France, Germany, the UK, and the US. The respondents were almost evenly split between men and women, and they differed widely in age, level of seniority and job experience, and employment status.

## Meeting Emotional Needs Is Key to Keeping Employees Onboard

Conventional wisdom holds that deskless workers’ pay determines their sentiments about their jobs—and when asked, deskless workers themselves say that compensation is the aspect of their jobs that matters most to them. But our analysis of this group shows that when deskless workers consider leaving, the primary factors are emotional. In fact, eight of the top ten factors that motivate deskless workers to quit involve emotional rather than functional needs. At the top of that list: feeling fairly treated and respected, feeling valued and appreciated, doing work that’s meaningful and enjoyable, and having a good relationship with a manager or boss.

Emotional factors are not the only workplace factors that deskless workers care about. Among the top ten considerations that contribute to a decision to leave a job are day-to-day work environment, opportunities for career advancement, and employer performance and reputation.

## Younger Workers and ‘Quick Quitting’

Gen Z workers are by far the most eager to pursue a job change. Nearly two-thirds (63%) of 18- to 24-year-old deskless workers say that they feel burned out from work, and 55% are either actively looking for a new job or would consider switching if the right opportunity came along. Younger workers are substantially more likely than their older counterparts to be on the lookout for work elsewhere. By comparison, only 30% of deskless workers who are 55 or older say that they are job hunting, and 38% of deskless workers who are 45 to 54 say so.

The phenomenon of workers leaving a new job after a relatively short period of time has come to be known as “quick quitting.” Our data confirms that the quick-quitting trend is most prevalent among deskless workers who have the least amount of time on the job. Among deskless workers, 52% of those whose tenure is less than 12 months are either actively or passively job hunting.

## Attitudes Differ by Geography and Industry

Deskless workers’ feelings about burnout and about quitting their jobs differ depending on their location and industry. Of the four countries in our survey, the UK has the largest portion of people in deskless jobs who say that they are open to a new opportunity—49%, including 8% who are actively looking and 41% who are passively looking for work.

In Germany, 43% of deskless workers are looking for a different job, 38% of them passively and 5% actively. In the US, 6% are job-searching actively and 37% passively. The situation in France appears to be the least volatile, with 4% of deskless workers actively searching for new employment and 33% looking more casually.

At the height of the pandemic, the health care industry and the [public sector](https://www.bcg.com/industries/public-sector/overview) were among the [industries that experienced the fewest layoffs or reduced work schedules](https://web-assets.bcg.com/93/b6/11ba136841189e51cc50486f1340/bcg-decoding-global-reskilling-and-career-paths-apr-2021.pdf). Nurses, teachers, and other deskless workers in those sectors continued to work, often under severely challenging conditions. This may explain why a disproportionate number of those workers now feel burned out and ready to quit. In health care, 41% of deskless workers are either actively (7%) or passively (34%) looking; among education providers, 4% are actively looking and 36% are passively looking.

Other industries at high risk of employee loss include retail, transportation and warehousing, and manufacturing.

## What Employers Should Do

When deskless workers quit, [employers](https://www.bcg.com/capabilities/people-strategy/overview) lose a lot more than just the time and money it takes to replace them and get new hires up to speed in their roles. If enough top performers follow more attractive offers out the door, their departure can leave an organization without the quality and quantity of talent it needs to carry out strategic plans and deliver for its customers and other stakeholders.

Our survey findings offer clues about how employers can retain deskless workers, starting with understanding what the workers see as important and then meeting those needs.

**Find out what workers want.** The survey findings clearly indicate that deskless workers overall want the functional basics of a good job, including competitive pay and acceptable work-life balance, and the emotional benefits of feeling valued, recognized, and respected, doing work they enjoy, and having a positive relationship with their manager. What deskless workers at any individual organization want may be slightly different, however—and the only way to know is to ask. Invest in finding out through surveys, focus groups, and one-on-one conversations. Then use those insights to adjust practices to meet deskless workers’ needs while also ensuring that any new practices align with strategies and policies for the entire workforce, including office-based and remote workers.

**Build great managers.** Managers are the glue that binds all workers to their jobs and to the organization. Our research shows that deskless workers who are dissatisfied with their managers are 50% more likely to feel burned out, three times more likely not to recommend their employer as a place to work, and twice as likely to leave. Organizations must ensure that their managers have the capabilities they need to deliver a great work experience. Companies that have successfully done so have identified top-performing managers, found out how they work, engaged those managers to teach their peers, and incorporated [better ways of working](https://www.bcg.com/publications/2020/why-you-need-new-approach-learning) into day-to-day routines. Great managers may not be able to stop active job seekers from looking, but they can keep passive job seekers in the organization.

**Invest in making work better.** Just as companies commit to investing when they roll out new products or enter new markets, they must dedicate real effort to making work better for deskless workers. After an organization identifies potential changes to explore as possible ways to improve work, it must invest in the technology, upskilling, governance, and other enablers needed to support the new practices; then it must pilot and make necessary adjustments before rolling out and scaling the workplace changes. Investments don’t end there. If younger workers with less time on the job are the group most inclined to leave, employers need to invest in improving onboarding and career planning so that the people who represent the future of their workforce feel connected to and engaged with the organization, knowing that they have the attention and support of managers who can help them thrive even before they walk through the door.

* * *

Organizations must look beyond what deskless workers say is important in a job to understand the factors that may actually keep them from leaving in search of something better. By reading between the lines of what people say and do, forward-thinking employers can restructure work to provide members of this vital sector of the global workforce the support they crave. Companies should take the time to understand deskless workers’ true needs, build great managers, and work together with their employees to identify and invest in scaling best practices that truly make work better.

### Subscribe to our People Strategy E-Alert.

Subscribe

[Click to Manage Your Subscriptions.](/subscription)

## Authors

[![Headshot of BCG expert Vinciane Beauchene](https://web-assets.bcg.com/dims4/default/6cb1111/2147483647/strip/true/crop/531x531+0+0/resize/50x50!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F43%2F80%2Fa832df954ba189698c79c8a7d6e8%2Fvinciane-beachene.jpg)](https://www.bcg.com/about/people/experts/vinciane-beauchene)

[Vinciane Beauchene](https://www.bcg.com/about/people/experts/vinciane-beauchene)

Managing Director & Partner

Paris

[Send an email to Vinciane Beauchene](javascript:void(0))[View linkedin profile for Vinciane Beauchene](https://www.linkedin.com/in/vinciane-beauchene-74a72131/)

[![fetherston-julia-tcm9-156657.jpg](https://web-assets.bcg.com/dims4/default/b4f788f/2147483647/strip/true/crop/298x298+0+0/resize/50x50!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F9e%2F0a%2F1462b574503ec312e57f2290b6a8%2Ffetherston-julia-tcm9-156657.jpg)](https://www.bcg.com/about/people/experts/julia-dhar)

[Julia Dhar](https://www.bcg.com/about/people/experts/julia-dhar)

Managing Director & Partner

Boston

[Send an email to Julia Dhar](javascript:void(0))[View linkedin profile for Julia Dhar](https://www.linkedin.com/in/juliafetherston/)

![katie-lavoie-tcm9-192807.jpg](https://web-assets.bcg.com/dims4/default/7a65321/2147483647/strip/true/crop/280x280+0+0/resize/50x50!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Ff9%2Ff6%2F79d66412b483ac63843c4847f2fb%2Fkatie-lavoie-tcm9-192807.jpg)

Katie Lavoie

Partner

Philadelphia

[Send an email to Katie Lavoie](javascript:void(0))[View linkedin profile for Katie Lavoie](https://www.linkedin.com/in/katie-lavoie-8407a272/)

[![Headshot of BCG expert Debbie Lovich](https://web-assets.bcg.com/dims4/default/6981c84/2147483647/strip/true/crop/298x298+0+0/resize/50x50!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fa0%2Fc9%2F55397d8d041e9bad851fb88a7826%2Flovich-debbie-tcm9-882.jpg)](https://www.bcg.com/about/people/experts/deborah-lovich)

[Deborah Lovich](https://www.bcg.com/about/people/experts/deborah-lovich)

Managing Director & Senior Partner, Future of Work Fellow: BCG Henderson Institute

Boston

[Send an email to Deborah Lovich](javascript:void(0))[View linkedin profile for Deborah Lovich](https://www.linkedin.com/in/debbie-lovich-634b681/)

[![Headshot of BCG expert Chris Mattey](https://web-assets.bcg.com/dims4/default/d31ace5/2147483647/strip/true/crop/280x280+0+0/resize/50x50!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F17%2Faa%2F7126c69d4bf9864ef761a341f40b%2Fchris-mattey.jpg)](https://www.bcg.com/about/people/experts/chris-mattey)

[Chris Mattey](https://www.bcg.com/about/people/experts/chris-mattey)

Managing Director & Partner

Sydney

[Send an email to Chris Mattey](javascript:void(0))[View linkedin profile for Chris Mattey](https://www.linkedin.com/in/chris-mattey-193aa81/)

[![Headshot of BCG expert Nick South](https://web-assets.bcg.com/dims4/default/cfcf584/2147483647/strip/true/crop/298x298+0+0/resize/50x50!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F1b%2F94%2F4e0d43a9ae7172b09bbfbdacb7cf%2Fsouth-nick-tcm9-1267.jpg)](https://www.bcg.com/about/people/experts/nick-south)

[Nick South](https://www.bcg.com/about/people/experts/nick-south)

Managing Director & Senior Partner

London

[Send an email to Nick South](javascript:void(0))[View linkedin profile for Nick South](https://uk.linkedin.com/pub/nick-south/0/14a/223)

[![Sebastian-Ullrich.jpg](https://web-assets.bcg.com/dims4/default/e5c1489/2147483647/strip/true/crop/1975x1975+0+0/resize/50x50!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F34%2F4a%2Fbebbdc3b4eeaaae7b876e78db52f%2Fsebastian-ullrich.jpg)](https://www.bcg.com/about/people/experts/sebastian-ullrich)

[Sebastian Ullrich](https://www.bcg.com/about/people/experts/sebastian-ullrich)

Managing Director & Partner

Düsseldorf

[Send an email to Sebastian Ullrich](javascript:void(0))[View linkedin profile for Sebastian Ullrich](https://www.linkedin.com/in/dr-sebastian-ullrich-b01240b5/)

**ABOUT BOSTON CONSULTING GROUP**

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.

© Boston Consulting Group 2024. All rights reserved.

For information or permission to reprint, please contact BCG at [permissions@bcg.com](mailto:permissions@bcg.com). To find the latest BCG content and register to receive e-alerts on this topic or others, please visit [bcg.com](https://www.bcg.com/). Follow Boston Consulting Group on [Facebook](https://www.facebook.com/BostonConsultingGroup/) and [X (formerly Twitter)](https://twitter.com/BCG).

Related Content

## What’s Next

Read more insights from BCG’s teams of experts.

[![Why-Deskless-Workers-Are-Leaving-and-How-to-Win-Them-Back-Hero-Rectangle (1).jpg](https://web-assets.bcg.com/dims4/default/fe561aa/2147483647/strip/true/crop/2880x1619+0+0/resize/500x281!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Faa%2F06%2F4928e54b449d8ab716b91546e7d2%2Fwhy-deskless-workers-are-leaving-and-how-to-win-them-back-hero-rectangle-1.jpg)](https://www.bcg.com/publications/2022/why-deskless-workers-are-leaving-and-how-to-win-them-back)

Article

[**Why Deskless Workers Are Leaving—and How to Win Them Back**](https://www.bcg.com/publications/2022/why-deskless-workers-are-leaving-and-how-to-win-them-back)

They’ve been called heroes during the pandemic, but many of these workers aren’t satisfied with their jobs. Here’s what leaders can do to change that.

[**Learn More**](https://www.bcg.com/publications/2022/why-deskless-workers-are-leaving-and-how-to-win-them-back)

[![The Employer’s Report Card on the Future of Work | rectangle](https://web-assets.bcg.com/dims4/default/9a66249/2147483647/strip/true/crop/2880x1619+0+0/resize/500x281!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fd3%2F78%2Fb98e592c4c93b6d3dcfbf01b2c88%2Fthe-employers-report-card-on-the-future-of-work-rectangle.jpg)](https://www.bcg.com/publications/2022/employers-perspective-on-future-of-work-progress)

Slideshow

[**The Employer’s Report Card on the Future of Work**](https://www.bcg.com/publications/2022/employers-perspective-on-future-of-work-progress)

Senior executives say that their organizations still have a long way to go in improving the future-of-work experience for employees, especially for deskless workers.

[**Learn More**](https://www.bcg.com/publications/2022/employers-perspective-on-future-of-work-progress)

[![Why-the-World-Needs-Generative-Leaders-hero-rectangle.jpg](https://web-assets.bcg.com/dims4/default/dfca80f/2147483647/strip/true/crop/2880x1619+0+0/resize/500x281!/brightness/0x0/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fa6%2F3c%2Ffd811dbc4e2283e2fd7e7f21710f%2Fwhy-the-world-needs-generative-leaders-hero-rectangle-1.jpg)](https://www.bcg.com/publications/2022/all-about-generative-leadership-and-its-benefits)

Article

[**Why the World Needs Generative Leaders**](https://www.bcg.com/publications/2022/all-about-generative-leadership-and-its-benefits)

Today more than ever, we are relying on our leaders to deliver. We’re asking more of them than we have in decades.

[**Learn More**](https://www.bcg.com/publications/2022/all-about-generative-leadership-and-its-benefits)

[![Tapping-Into-Fluid-Talent-Hero-Rectangle (1).jpg](https://web-assets.bcg.com/dims4/default/b9a929a/2147483647/strip/true/crop/2880x1619+0+0/resize/500x281!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2Fcb%2F90%2F725fa9cf42ef9c26224c9fa665c9%2Ftapping-into-fluid-talent-hero-rectangle-1.jpg)](https://www.bcg.com/publications/2022/tapping-into-fluid-talent)

Article

[**Tapping into Fluid Talent**](https://www.bcg.com/publications/2022/tapping-into-fluid-talent)

Companies take three key actions to find talent in new and hidden places.

[**Learn More**](https://www.bcg.com/publications/2022/tapping-into-fluid-talent)

[![""](https://web-assets.bcg.com/dims4/default/fa20d81/2147483647/strip/true/crop/2880x1619+0+1/resize/500x281!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F43%2Fea%2F06862a61416486663750d85a01c2%2Fwork-will-never-be-the-same-rectangle-2022.jpg)](https://www.bcg.com/publications/2020/how-business-leaders-are-adapting-during-covid-19)

Article

[**Work Will Never Be the Same—Savvy Business Leaders Are Adapting to Change That’s Already Here**](https://www.bcg.com/publications/2020/how-business-leaders-are-adapting-during-covid-19)

The pandemic has caused unprecedented organizational disruption. But it also has offered valuable lessons about the way we work—and created significant opportunities.

[**Learn More**](https://www.bcg.com/publications/2020/how-business-leaders-are-adapting-during-covid-19)

1 /
5

#### Follow Us

- [Link to linkedin](https://www.linkedin.com/company/boston-consulting-group)
- [Link to facebook](https://www.facebook.com/BostonConsultingGroup)
- [Link to twitter](https://x.com/BCG)
- [Link to instagram](https://www.instagram.com/bcg/?hl=en)
- [Link to youtube](https://www.youtube.com/user/TheBCGVideo)
- [Link to tiktok](https://www.tiktok.com/@bcg_careers?)

Global \| EN

- ![World map](https://web-assets.bcg.com/dims4/default/388ff78/2147483647/strip/true/crop/46x26+1+0/resize/25x14!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F39%2Fae%2Fc05d0f6cf9b0ed5ace4d7e0207b4%2Fworld-map-grey-tcm9-36961.png)Global \| EN
- ![Japan flag](https://web-assets.bcg.com/dims4/default/ae7be5e/2147483647/strip/true/crop/46x26+1+0/resize/25x14!/format/webp/quality/90/?url=http%3A%2F%2Fboston-consulting-group-brightspot.s3.amazonaws.com%2F14%2Fef%2F6d14d9a55cb63a1e1949918b6dc3%2Fjapan-2x-tcm9-36970.png)Japan \| JA

- © 2024 Boston Consulting Group
- [Careers](https://careers.bcg.com/)
- [Contact](javascript:void(0);)
- [Subscribe](https://www.bcg.com/subscribe-link)
- [Alumni](https://www.bcg.com/alumni)
- [About](https://www.bcg.com/about/overview)
- [Offices](https://www.bcg.com/offices/default)
- [Privacy Policy](https://www.bcg.com/about/privacy-policy)
- [Terms of Use](https://www.bcg.com/about/terms-of-use)
- [Sitemap](https://www.bcg.com/sitemap)
- [Responsible Disclosure](https://www.bcg.com/responsible-disclosure-program-terms-of-use)

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Pursuant to Transparency in Coverage final rules (85 FR 72158) set forth in the United States by The Departments of the Treasury, Labor, and Health and Human Services click [here](https://health1.aetna.com/app/public/#/one/insurerCode=AETNACVS_I&brandCode=ALICSI/machine-readable-transparency-in-coverage?searchTerm=263232&lock=true) to access required Machine Readable Files or [here](https://www.aetna.com/individuals-families/member-rights-resources/rights/federal-no-surprises-act.html) to access the Federal No Surprises Bill Act Disclosure.