title: Can't remove or disable old users in Dynamics CRM Online 2016
body: <p>How do I delete and create a new instance on Dynamics CRM Online 2016 with a clean set of Users?</p>
  
  <p>Our organisation has Microsoft Dynamics CRM Online internal use rights (IUR) benefit for MPN members with 15 licences. This gives us a Production and a Sandbox licence to use.</p>
  
  <p>I have assigned 10 license.</p>
  
  <p>When I delete and recreate either the Sandbox or Production instance I get my 10 users I expect, but then I also have 4 additional users which I think came from an earlier on premise version of CRM we were trialing.</p>
  
  <p>The Full name either has a # symbol at the beginning or the end of their name.
  These other 4 users do not consume a licence but are listed under the enabled users. I can't disable them or seem to get rid of them.</p>
  
  <p>How can I completely reset my Dynamics CRM Online 2016 instances?</p>
  
  <p>Deleting them and recreating them just seems to always create the same set of users.</p>