title: Python : Broke phone troubleshooting app
body: <p>So I'm trying to make a simple troubleshooting app for broken phones and solutions to the problems, about 5 minutes in and I can't get passed line 4 when the user enters the phone model, it just stops instead of continuing the dialogue. I have no clue why. Any help is much appreciated. Also on line 6, I'd love to make it so that when the user writes a line of text about whats wrong with the phone, it picks out words like "broke" "cracked" "wet" etc. but I have no clue how so again, any help is much appreciated!</p>
  
  <pre><code>brand = raw_input("Please state your phone brand. ")
  if brand.lower() == ("iphone"):
      iphone = raw_input ("Please state the model. ")
      if iphone.lower() == ("2G"):
          iproblem2g = raw_input ("Please state your problem. ")
          if iproblem2g.lower() == ("broken") or ("broke"):
              ibroke = raw_input ("Is the hardware broken or the software? ")
              if ibroke.lower() == ("hardware") or ("hard"):
                  print ("...")
  </code></pre>