title: API - Troubles with PII personal identifiable information access selling-partner-api
body: <p>I'm having troubles with the PII access. Few month ago, my developer profile was approved for access to additional SP-API, the 30th July precisely. Since that, I left the project besides because of other priorities.</p>
  <p>Now that I'm back on the project, I notice I don't receive PII data anymore. I haven't been noticed anywhere of any change about the status of my developer profile, and on top of that, the form that gave access to PII is now grey and can't be changed, filled with my responses which means, I guess my developer profile is still valid to access PII?</p>
  <p>Any idea? I'm a newbie about Amazon access and all that stuff</p>
  <p>Is it possible to chat with Amazon support for free? I can't find it anywhere...</p>
  <p>One more thing, I remember a tab on the MWS portal, where I could generate refresh token to request the selling Partner API but I can't find it anymore, they changed that?</p>