
 NCT Delhi - Act
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 The Delhi Electricity Supply Code And Performance Standards Regulations, 2007
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 DELHI
   
 India
 
 The Delhi Electricity Supply Code And Performance Standards Regulations, 2007
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 Rule THE-DELHI-ELECTRICITY-SUPPLY-CODE-AND-PERFORMANCE-STANDARDS-REGULATIONS-2007 of 2007
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* Published on 18 April 2007
* Commenced on 18 April 2007
 The Delhi Electricity Supply Code And Performance Standards Regulations, 2007
 
 Published vide Notification No. F.17(85) /Engg./DERC/2005-06/209/F. No. (115)/2006/Power/985, dated 18-4-2007, published in Delhi Gazette, Extra., Pt. IV, No. 70, dated 18th April, 2007
 
 Chapter I
 
 General
----------------------
### 1. Short title, commencement and interpretation.
 - (i)  These Regulations may be called "Delhi Electricity Supply Code and Performance Standards Regulations, 2007".
 
(ii) These Regulations shall be applicable to all the Distribution and Retail Supply Licensees including Deemed Licensees and all consumers in the National Capital Territory of Delhi.
 
(iii) These Regulations shall also be applicable to incidents of unauthorized supply, unauthorized use, diversion and other means of unauthorized use/ abstraction of electricity.
 
(iv) These Regulations shall come into force on the date of publication in the official Gazette.
 
(v) These Regulations shall be interpreted and implemented in accordance with, and not at variance from, the provisions of the Act read with the Indian Electricity Rules, 1956 and any regulations in this regard made by the Authority.
 
(vi) All the prescribed forms and formats annexed to the Regulations (except for Annexure-XIII) are for guidance, the Licensee may make suitable amendments in the forms/formats after seeking prior approval of the Commission and such amended forms/ formats would be posted on the website of the respective Licensees for use by consumers.
 
### 2. Definitions.
(1) In these Regulations, unless the context otherwise requires:
 
(a) "Act" means the Electricity Act, 2003.
 
(b) "Agreement" means an agreement, with its grammatical variations and cognate expressions, entered into by a Licensee and its consumer including any commercial arrangement for supply of electricity as also open access and trading.
 
(c) Apparatus means electrical apparatus and includes all machines, fittings, accessories and appliances connected to the Electrical Distribution System.
 
(d) "Applicant" means owner or occupier of any land/premises, who makes an application to a Licensee for supply of electricity or for laying distribution network.
 
(e) Area of Supply means the geographic area within which Licensee is for the time being authorized by his license to supply electrical energy.
 
(f) "Assessing Officer" means an officer designated as Assessing Officer by Government of National Capital Territory of Delhi under provisions of Section 126 of the Act.
 
(g) "Authorised Officer" means an officer designated as Authorised Officer by the Government of National Capital Territory of Delhi under provisions of Section 135 of the Act.
 
(h) "Authority" means the Central Electricity Authority.
 
(i) "Average Power Factor" means the ratio of kWh (kilo watt hour) to the kVAh (kilo Volt Ampere Hour) registered during a specific period.
 
(j) "Billing cycle" means the period for which the bill is raised.
 
(k) "Billing demand" means highest of the following:-
 
 (i) the contract demand, or
 
 (ii) the maximum demand indicated by the meter during the billing cycle, or
 
 (iii) the sanctioned load wherever contract demand has not been provided in the supply agreement.
 
(l) "Breakdown" means an occurrence relating to the equipments of the distribution system of the Licensee including electrical line up to the consumer meter that prevents its normal functioning.
 
(m) "Commission" means the Delhi Electricity Regulatory Commission.
 
(n) "Connected load" means aggregate of the manufactures rating of all energy consuming devices in the consumers premises, which can be simultaneously used. This shall not include the load of spare plug, sockets, load exclusively installed for fire fighting purposes. Only heating or cooling apparatus shall be taken into account as per prevailing season (1st April to 30th September for cooling use and 1st October to 31st March for heating use).
 
 The connected load shall be worked out with tolerance of 5% in cases involving change of tariff. The definition of connected load in general is for the purpose of working out assessment of consumption.
 
(o) "Contract demand" means:
 
 The demand in kVA (kilo Volt Ampere) as provided in the supply agreement, for which the Licensee makes specific commitment to supply from time to time subject to the governing terms and conditions. In any case, it shall not be less than 60% of the sanctioned load.
 
(p) "Day(s)" means any period specified by day(s) to be treated as working days, unless specified otherwise.
 
(q) "Demand charges" means the amount chargeable for the billing cycle or billing period based upon the billing demand in kVA.
 
(r) "Developer" means any person who undertakes the development of an area (including electrification on their own or though a Licence) for any use within the licenced area including public land development agencies (like Delhi Development Authority, Municipal Corporation of Delhi, New Delhi Municipal Council, Delhi State Industrial Development Corporation etc.) private colonizers, builders, group housing societies, co-operatives, associations etc.
 
(s) "Distribution System" means the system of wires and associated facilities used for distribution/supply of electricity between the delivery points on the transmission lines or the generating station connection and the point of connection to the installation of the consumers.
 
(t) "Electrical Inspector" means a person appointed as such by the Appropriate Government under sub-section (1) of Section 162 of the Electricity Act, 2003 and also includes the Chief Electrical Inspector.
 
(u) "Electricity Rules" means the Indian Electricity Rules, 1956 to the extent saved by the Act or the rules made under the Electricity Act thereafter.
 
(v) "Energy charges" means the charges for energy actually consumed by the consumer in kWh/kVAh (kilo Watt Hour/kilo Volt Ampere Hour) as the case may be, in any billing cycle. Demand/Fixed charges, wherever applicable, shall be in addition to the energy charges.
 
(w) "Extra High Tension (EHT)" means the voltage of 33000 Volts and above under normal conditions subject to the percentage variation permissible under the Indian Electricity Rules 1956.
 
(x) "Electrified Area" means all areas other than those specified as unelectrified areas.
 
(y) "Fixed Charges" means the amount chargeable for the billing cycle/billing period based upon sanctioned load.
 
(z) "Force Majeure" means the occurrence of any event/circumstances which are beyond the control of a Licensee which could not be reasonably foreseen by the licensee and which has the effect of preventing/delaying due performance of any obligation by the Licensee.
 
 (za) "Forum" means the Consumer Grievance Redressal Forum established under section 42(5) of the Act.
 
 (zb) "Government of National Capital Territory of Delhi" means the Lt. Governor of National Capital Territory of Delhi as referred to in Article 239AA of the Constitution
 
 (zc) "High Tension" means the voltage between 650 volts and 33000 Volts under normal conditions subject to the permissible percentage variation of +6% and 9% or as specified in the Rules/Regulations framed under the Act.
 
 (zd) "Licensed Electrical Contractor (LEC)" means a contractor licensed under rule 45 of the Indian Electricity Rules 1956 or any subsequent re-enactment thereof.
 
 (ze) "Licensee" means any person who has been granted a license under section 14 of the Act and includes a deemed licensees.
 
 (zf) "Load Factor" is the ratio of the total number of units consumed during a given period to the total number of units which would have been consumed had the connected load been maintained throughout the same period and shall usually be expressed as the following percentage:
 

|  |  |  |
| --- | --- | --- |
| 
 | 
 Actual units consumed
 
 in a given period
  | 
 |
| 
 Load Factor (%age) =
  | 
 \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  | 
 x 100
  |
| 
 | 
 Connected load in kW x No. of Hours in the period
  | 
 |
(zg) "Low Tension (LT)" means the voltage of 230 volts between phase and neutral or 400 volts between any two phases under normal conditions subject to the permissible percentage variation of +6% or as specified in the Rules/Regulations framed under the Act.
 
(zh) "Maximum demand" means the highest load measured in kVA or kW at the point of supply of a consumer during conservative period of 30 minutes or as specified by the Commission, during the month.
 
(zi) "Meter" means a device suitable for recording consumption of electrical energy including for recording consumption in both Kwh/Kvah supplied or any other parameter/ events, such as, MDI, time -of -day metering, remote reading and shall include, wherever applicable, other associated equipment such as, CT, PT.
 
 Explanation: It shall also include any seal or sealing arrangement and other measures/ attributes provided by the Licensee for securing reliability and for preventing theft/unauthorised use of electricity.
 
(zj) " Ombudsman" means electricity Ombudsman as appointed under sub-section (6) of section 42 of the Act.
 
(zk) "Premises" for the purpose of these Regulations means land or building or part or combination thereof in respect of which a separate meter or metering arrangements have been made by Licensee for supply of electricity.
 
(zl) "Professional(s)" means individuals engaged in those activities involving services based on professional skills namely Doctor, Lawyer, Architect, Chartered Accountant, Company secretary, Cost and Works Accountant, Engineer, Town Planner, Media professionals and documentary Film Maker.
 
(zm) "Rural area" means the area covered by gram Panchayats, including major and minor panchayats or the village and areas not notified as urbanised by Government of National Capital Territory of Delhi.
 
(zn) "Sanctioned load" means the load in kW/HP (kilo Watt/Horse Power) which the Licensee has agreed to supply from time to time subject to the governing terms and conditions.
 
(zo) "Service Line" means an electric supply line through which energy is, or is intended to be supplied by the Licensee from a distributing main to a single or group of Consumers from the same point of the distributing main.
 
(zp) "Tariff Order" mean the Order issued from time to time by the Commission on Annual Revenue Requirement and Tariff for Licensee and consumer.
 
(zq) "Theft of electricity" shall mean theft of electricity as defined in Section 135 of the Act.
 
(zr) "Urban areas" means all areas other than rural areas;
 
(zs) "Unauthorised use of Electricity" shall have the meaning in terms of Section 126 of the Act.
 
(zt) "Unelectrified area" shall mean areas requiring/undergoing development (including smaller pockets within larger developed areas, which themselves require/are undergoing development,such that the area does not have any existing distribution network/ appropriate transformation capacity to cater to the demand/ potential load of such area. Such areas shall continue to be treated as unelectrified till such time a distribution network has been established and electrified to cover the proposed plotting/ development layout thereof.
 
(2) Unless the context otherwise requires, words or expressions occurring in these Regulations and not defined herein but defined in the Act / Electricity Rules/Tariff Order shall bear the same meaning as in the Act/ Electricity Rules/Tariff Order or in absence thereof, the meaning as commonly understood in the Electricity Supply Industry.
 
 Chapter II
 
 System of Supply and Classification of Supply
-------------------------------------------------------------
### 3. System of Supply.
 - (i)  The declared frequency of the alternating current (AC) shall be 50 cycles per second.
 
 The declared voltage of the AC supply is as follows:
 
(a) Low Tension
 
 Single Phase: 230 volts between phases and neutral.
 
 Three Phase: 400 volts between phases.
 
(b) High Tension (HT) - Three Phase: 11 kV between phases.
 
(c) Extra High Tension (EHT) - Three Phase: 33kV or 66 kV between phases.
 
 (ii) The Licensee shall design, install, maintain and operate a distribution system in conjunction with the transmission system.
 
 (iii) The voltage at the point of supply shall, subject to availability of regulated voltage from transmission Licensee, remain within the limits of the Indian Electricity Rules, 1956 which at present are as under:
 
 (a) In the case of low tension, ± 6%; or
 
 (b) In the case of high tension, + 6% to - 9%; or
 
 (c) In the case of extra high tension, + 10% to -12.5%.
 
### 4. Classification of Supply.
 - The Voltage of Supply and number of phases shall be determined by the Licensee depending on the Contract Demand / Sanctioned Load of the Consumer.
 
(i) Domestic Connection
 
(a) Connections under this category are provided for consumers as specified below:
 
 (i) Residential consumers
 
(ii) Hostels of recognized/aided institutions of Municipal Corporation of Delhi or Govt. of the NCT of Delhi.
 
(iii) Staircase lighting in residential flats separately metered .
 
(iv) Compound lighting, lifts and water pumps etc., for drinking water supply and fire fighting equipment in residential complexes.
 
(v) Dispensary/Hospitals/Public Libraries/School/Working Womens Hostel/Orphanage/Charitable homes run by the Municipal Corporation of Delhi or the Government of the NCT of Delhi.
 
(vi) Small Health Centers approved by the Department of Health, Government of NCT of Delhi for providing Charitable Services only.
 
(vii) Recognized Centers for welfare of blind, deaf and dumb, spastic children, physically handicapped persons as approved by the Government of NCT of Delhi.
 
(viii) Places of worship.
 
(ix) Cheshire homes/orphanage.
 
(x) Electric crematoriums.
 
(b) All connections up to a load of 10 kW shall be serviced through a Single Phase 230 V, 50 Hz supply and connections above 10 kW shall be provided with a three phase 400 V, 50 Hz. supply. Past cases where 3 phase connections have been given for loads less than 10 kW, no. changes are contemplated by these Regulations.
 
(c) Professionals like architects, engineers, doctors, lawyers, chartered accountants may utilize up to 25% of the covered area of residential space in their possession, up to a maximum of 50 square meters, for carrying out professional work in the nature of consultancy without attracting non-domestic tariff for the electricity consumed provided that these requirement are complied with.
 
### 5. Non  Domestic Low Tension (NDLT-I).
 - (i)  Connections under this category are provided for consumers having load upto 100 kW for lighting, fan and heating/cooling power appliances in all non-domestic establishments as defined below:
 
(a) Hostels (other than those recognized/aided institutions of Municipal Corporation of Delhi or Govt. of the NCT of Delhi)
 
(b) Schools/colleges (Other than those run by Municipal Corporation of Delhi or the Government of NCT Delhi)
 
(c) Auditoriums
 
(d) Hospitals, nursing homes/diagnostic centers other than those run by Municipal Corporation of Delhi or the Govt. of NCT of Delhi.
 
(e) Railways (other than traction)
 
(f) Hotels and restaurants
 
(g) Cinemas
 
(h) Banks
 
(i) Petrol pumps
 
(j) All other establishments, i.e., shops, chemists, tailors, washing, dyeing etc. which do not come under the Factories Act.
 
(k) Cattle farms, fisheries, piggeries, poultry farms, floriculture, horticulture, plant nursery
 
(l) Farm houses being used for commercial activity
 
(m) DMRC for its commercial activities other than traction.
 
(n) Ice-cream parlours and
 
(o) Any other category of commercial consumers not specified/covered in any other category in this Section
 
 (ii) All connections up to a load of 10 kW shall be serviced through a Single Phase 230 V, 50 Hz supply and connections above 10 kW and upto 100 kW shall be provided with a three phase 400 V, 50 Hz. supply. Wherever three phase supply is required for loads below 10 KW, necessary justification shall be provided alongwith such request for consideration of Licensee for extending such supply.
 
 Explanation: Past cases where 3 phase connections have been given for loads less than 10 kW, no changes are contemplated by these Regulations.
 
### 6. Mixed Load High Tension (MLHT) .
 - (i)  MLHT connections are provided to consumers having load (other than industrial load) above 100 kW for lighting, fan, heating/cooling and power appliances in Domestic/Non-Domestic establishments including pumping loads of Delhi Jal Board / Delhi Development Authority/ Municipal Corporation of Delhi and supply to Delhi Metro Rail Corporation (DMRC) Ltd. for their on going construction projects and for commercial purposes other than traction.
 
(ii) All connections shall be serviced through 11 kV, 50 Hz. three phase supply. Supply at extra high voltage (33 kV and more) or 400 volts may also be given
 
### 7. Small Industrial Power (SIP) .
 -(i)  Such connections are provided to Industrial consumers with load up to 100 kW including for lighting, heating and cooling load.
 
(ii) All connections shall be serviced through a Single Phase 230 V, 50 Hz supply or three phase 400 V, 50 Hz. supply.
 
### 8. Large Industrial Power.
 - (i)  Such connections are provided to large industrial consumers having load above 100 kW including for lighting, heating and cooling load.
 
(ii) All connections shall be serviced through 11 kV, 50 Hz. Three Phase Supply. Supply at extra high voltage (33 kV and above) or LT may also be given
 
### 9. Agriculture Connection.
 - (i)  Connections under Agriculture Category are provided for tube wells for irrigation, threshing and kutti-cutting in conjuction with pumping load for irrigation purposes and for lighting load for bonafide use in Kothra.
 
(ii) All connections shall be serviced through a Single Phase 230 V, 50 Hz supply or Three Phase , 400 V, 50 Hz supply.
 
### 10. Mushroom cultivation.
 - (i)  Connections upto 100 kW under this category are provided for mushroom growing/cultivation.
 
(ii) All connections shall be serviced through a Three Phase 400 V, 50 Hz supply.
 
### 11. Street lighting.
 - (i)  Connections under this category are provided to all street lighting consumers including Municipal Corporation of Delhi, Delhi Development Authority, Public Works Department/Central Public Works Department/Delhi State Industrial Development Corporation/Military Engineering Service/Co-operative Group Housing Societies and the Slums Department of the Government of NCT of Delhi etc.
 
(ii) All connections shall be serviced through 400V, 50 Hz, Three Phase Supply or 230 V, 50 Hz. Single Phase Supply depending upon load.
 
### 12. Signal and Blinkers.
 - Such connections are provided for traffic signals and blinkers of Traffic Police
 
(ii) All connections shall be serviced through 230 V, 50 Hz. Single Phase Supply.
 
### 13. Railway Traction.
 - (i)  Connections under this category are provided for railway traction other than Delhi Metro Rail Corporation for connected load above 100 kW.
 
(ii) All connections shall be serviced through 220kV, 66kV or 33kV, 50Hz, Three Phase Supply.
 
### 14. Delhi Metro Rail Corporation Ltd.
 - Connections under this category are provided for Delhi Metro Rail Corporation for its traction and operational requirements.
 
(ii) All connections shall be serviced through 220 kV, 66 kV or 33 kV, 50 Hz. Three Phase Supply.
 
 Chapter III
 
 New and Existing Connections
---------------------------------------------
 New Connections
 
### 15. General.
 - (i)  The Licensee shall prominently display at all offices where application for new connection is accepted , the detailed procedure for new connection and the complete list of documents required to be furnished along with the application. No other document, which has not been listed, shall be asked to be submitted by the applicant. Rate/amount of security and cost of service line to be deposited by the applicant in accordance with the stipulation in the Regulations shall also be displayed.
 
(ii) Where applicant has purchased existing property and connection is lying disconnected, it shall be the duty of the applicant to verify that the previous owner has paid all dues to the Licensee and has obtained "no-dues certificate" from the Licensee. In case "no-due certificate" is not obtained by the previous owner, the applicant before purchase of property may approach the Business Manager of the Licensee for a "no-dues certificate". The Business Manager shall acknowledge receipt of such request and shall either intimate in writing outstanding dues, if any, on the premises or issue "no-dues certificate" within one month from the date of application. In case the Licensee does not intimate outstanding dues or issues "no-dues certificate" within specified time, new connection on the premises shall not be denied on ground of outstanding dues of previous consumer.
 
(iii) Where a property/premises has been sub-divided, the outstanding dues for the consumption of energy on such Premises, if any, shall be divided on pro-rata basis based on area of sub-division.
 
(iv) A new connection to such sub-divided premises shall be given only after the share of outstanding dues attributed to such sub-divided premises is duly paid by the applicant. A Licensee shall not refuse connection to an applicant only on the ground that dues on the other portion(s) of such premises have not been paid, nor shall the Licensee demand record of last paid bills of other portion(s) from such applicants.
 
(v) In case of complete demolition and reconstruction of the premises or the building, the existing installation shall be surrendered and agreement terminated. Meter and service line will be removed, and only fresh connection shall be arranged for the reconstructed premises or building, treating it as a new premises after clearing the old dues on the premises by the consumer(s).
 
### 16. Electricity Connection in Electrified Colonies/Areas.
 - The Licensee shall process any application for new connection submitted along with other necessary documents within the time frame as given below:
 
(i) The Applicant shall make requisition for new connection in the form prescribed in ANNEXE-I to these Regulations or as approved by the Commission from time to time. If the Applicant wishes to provide the meter himself, he shall explicitly inform the same in writing to the Licensee at the time of making the application.
 
(ii) The Licensee shall issue dated receipt to the applicant and any deficiencies in the application shall be intimated in writing within 3 days of receipt of application. The application shall be considered to be accepted only on removal of such deficiencies. In case consumer has not been intimated within stipulated 3 days about any deficiencies in his application, the application shall be deemed to have been accepted by the Licensee.
 
(iii) The Licensee shall inspect the Premises in the presence of the applicant or his representative within 5 days from the date of acceptance of the application. If upon inspection, the Licensee finds that;
 
(a) the information as furnished in the application is false or
 
(b) the installation is defective or
 
(c) the energisation would be in violation of any provision of the Act/Electricity Rules/Tariff Order.
 
 The Licensee shall not sanction the load and shall intimate the applicant the reasons thereof in writing.
 
(iv) In all other cases, except as provided in the Act or these Regulations, the Licensee shall sanction the load and raise a demand note in accordance with the provisions of these Regulations under proper receipt to the applicant, giving breakup of the estimate of applicable charges including security deposit for providing such connection. The Licensee shall issue the demand note within 7 days of acceptance of application. A Licensee may at the request of the Applicant collect payment at the time of making the application which shall be received on account and subject to completion of all commercial formalities.
 
(v) Once a demand note is raised, the Licensee shall be under obligation to energise the connection subject to the provisions of clause (vii) below.
 
(vi) The amount of security deposit shall be as per the Regulation 29 or as approved by the Commission from time to time. The Licensee shall pay interest to the consumer at the rate of 6% per annum, or any other rate prescribed by the Commission payable annually on such deposit w.e.f. date of such deposit in cases of new connection energized after the date of this notification or in other cases, from the date of notification of these regulations. The interest accrued during the year shall be adjusted in the bill for the first billing cycle of the ensuing financial year.
 
(vii) The applicant shall make the payment within 7 days of receipt of demand note. The Licensees obligation to energize the connection shall arise only after receipt of the full payment but the total time period shall be as stipulated in Section 43 of the Act. In case applicant finds difficulty in making the payment within 7 days, he shall request the Licensee, in writing, for an extension of time. The time thus extended shall not be counted in working out the total time taken for energisation of connection by Licensee and no compensation for delay in connection under section 43 of the Act, shall be payable for the said period.
 
(viii) The Licensee shall energise the connection within 12 days from the date of receipt of the payment, through a correct meter as notified by the Authority under section 55 of the Act, if such connection is to be provided from the existing network.
 
(ix) If the Licensee fails to provide connection to an applicant within a period specified in sub-section (i) to (viii) above, he shall be liable to pay the applicant, compensation as per Schedule III of these Regulations after necessary hearing by the appropriate authority.
 
 Such compensation shall be adjusted in the first bill and, if required, in subsequent bills of the applicant.
 
(x) The Licensee shall, however, not be held responsible for delay in providing the connection, if the same is on account of reasons such as right of way, acquisition of land, delay in permission for road cutting, over which Licensee has no control provided that the reasons for the delay are communicated to the applicant within the period specified for energisation.
 
(xi) The Licensee shall issue the first bill within two billing cycles of energising the connection. In case, the consumer does not receive the first bill within two billing cycles from the date of energizing of the connection, he shall complain, in writing, to the Business Manager of the concerned District Office of the Licensee and the Licensee shall issue the bill within next fourteen days. In, any case, if a bill is not raised within four billing cycles from the date of energizing the connection, the Licensee shall pay compensation as specified in Schedule III of the Regulations.
 
### 17. Connection where system augmentation is required.
 - (i)  Wherever the existing transformation capacity is loaded up to 80% of its capacity, the Licensee shall take appropriate action for augmentation of capacity. However, new connection shall not be denied in such cases.
 
(ii) For connection requiring augmentation of distribution system, the Licensee shall inform the applicant the approximate time frame by which applied load can be energized which shall not exceed the time schedule given in Table 1 below:
 
 Table 1
 
|  |  |  |
| --- | --- | --- |
| 
 1.
  | 
 Extension of LT line upto 5 poles
  | 
 Fifteen days
  |
| 
 2.
  | 
 Electrified Areas where extension of lines or augmentation of
 
 Distribution Transformer is required
  | 
 Sixty days
  |
| 
 3.
  | 
 Electrified Areas where new Distribution Transformer is
 
 required
  | 
 One hundred and twenty days
  |
| 
 4.
  | 
 Electrified Areas where existing 11 KV network needs to be
 
 strengthened
  | 
 One hundred and eighty days
  |
| 
 5.
  | 
 Electrified Areas where existing (66/33 kV grid sub-station
 
 needs to be augmented
  | 
 Two hundred and forty days
  |
 The above time schedule shall commence upon completion of all formalities including the Licensee receiving payment of all dues including the amount mentioned in the demand note to undertake such augmentations. Compensation for delay in releasing the connection beyond the stipulated date shall be as specified in Schedule III and shall be payable after necessary hearing by the appropriate authority.
 
### 18. Connection in Un-electrified areas.
 - (i)  The Licensee shall within three months of notification of these Regulations intimate to the Commission the details of un-electrified colonies / areas under its area of supply. The Licensee thereafter shall review its area of supply and file with the Commission, the revised list of un-electrified colonies/area once in two years.
 
(ii) Within three months of notification of these Regulations, the Licensee shall submit the detailed plan for electrification of these areas duly taking into account the number of pending applications for service connections, potential for load growth etc. While submitting the plans for electrification, the Licensee shall ensure that all relevant laws of the land are complied with.
 
(iii) The Licensee shall electrify such areas as per schedule given in Table 2 below and release new connection to the applicants.
 
 Table 2
 
|  |  |  |
| --- | --- | --- |
| 
 1.
  | 
 Un-Electrified AreasWhere extension from nearby existing
 
 network is possible
  | 
 Six monthsAfter receipt of deposit of consumers’
 
 share of necessary development charges as specified in these
 
 Regulations to cover the electrification requirement for
 
 supplying electricity to 50% of the prospective consumer base.
  |
| 
 2.
  | 
 Un-Electrified Areas/ Green Field Projects Where new network
 
 is to be laid or grid station needs to be established
  | 
 Twelve months after receipt of deposit of consumers’
 
 share of necessary development charges as approved by the
 
 Commission under Miscellaneous Charges to cover the
 
 electrification requirement for supplying electricity to 50% of
 
 the prospective consumer base and availability of Right of Way
 
 and land for grid from the revenue authorities, land owning
 
 agencies. Licensee shall apply for land not later than 30 days of
 
 having known of the requirement to such land / revenue agencies
 
 with copy to the Commission
  |
 Where an area is being developed by a Developer, the charges shall be levied and recovered in terms of Regulation 30.
 
 Compensation for delay in releasing the connection beyond the stipulated date shall be as specified in Schedule III .
 
### 19. Temporary Supply.
 - Temporary supply shall be given for short-term requirements such as marriages, religious functions, construction activities, exhibitions, cultural functions, etc. The Licensee shall deal with the application for temporary supply as follows:
 
(i) The applicant shall make request for temporary supply in the format prescribed in ANNEXE-II to these Regulations or as approved by the Commission from time to time.
 
(ii) The Licensee shall issue dated receipt of the request to the applicant. Any deficiencies in the application shall be got corrected immediately at the time of receipt of application. The application shall be considered to be accepted on removal of such deficiencies.
 
(iii) The Licensee shall examine the technical feasibility of the connection requested for and if found feasible shall sanction the load and raise a demand note in accordance with the provisions of the Regulations within two days of acceptance of application. If the connection is not found technically feasible, it shall intimate to the applicant in writing within three days of acceptance of application giving reason for the same. No connection upto 10 kW shall be rejected on technical grounds.
 
(iv) The applicant shall make the payment in accordance with the demand note within two days of receipt of demand note failing which the sanction shall stand lapsed. Also Licensee may, at the request of applicant, accept payment at the time of making application which shall be received on account and subject to completion of all commercial formalities.
 
(v) After payment of applicable charges, the Licensee shall energise the connection in accordance with the date indicated in the application.
 
(vi) If there are dues on the premises, temporary connection can be refused till the dues are paid by the consumer.
 
(vii) Temporary connection shall be granted for a period of upto three months at a time, which can be further extend depending upon the requirement.
 
(viii) The grant of temporary connection does not create a right in favour of the applicant for claiming a permanent connection, which should be governed by Regulation 15 and 16 for providing new connection.
 
 Existing connections
 
### 20. Transfer of Connection.
 - The Licensee shall deal with the application relating to transfer as prescribed below:
 
 (i) Change of consumers name due to change in ownership/occupancy of property -(i) The applicant shall apply for change of consumers name in the format prescribed at ANNEXE-III to these Regulations or as approved by Commission from time to time, along with copy of latest bill duly paid. The application shall be accepted on showing proof of lawful ownership/occupancy of property; NOC (No Objection certificate) from the registered consumer/ authorized person/ previous occupant of the premises shall be required for cases involving transfer of security deposit in the name of applicant. The Licensee shall issue dated receipt of the request of the applicant. Any deficiencies in the application shall be intimated in writing within seven days of receipt of application. The application shall be accepted only on removal of such difficulties.
 
 (ii) The change of consumers name shall be effected within two billing cycles after acceptance of application. However, if the change of consumers name is not effected within the said two billing cycles, compensation as specified in Schedule III shall be paid by the Licensee.
 
 (iii) In case NOC (No Objection certificate) from the registered consumer/ authorized person/previous occupant is not submitted, application for change of name shall be entertained only if security deposit as stipulated in this Regulation is paid afresh. However, the original security deposit shall be refunded to the claimant as and when a claim is preferred by the concerned.
 
(2) Transfer of consumers name to legal heir:
 
(i) The applicant shall apply for change of consumers name in the format prescribed at ANNEXE-IV to these Regulations or as approved by the Commission from time to time, with a copy of latest bill duly paid. The application shall be accepted on showing mutation letter issued by the land agencies or any other proof of legal heir ship. The change of consumers name shall be effected within two billing cycles after acceptance of application. The Licensee shall issue dated receipt of the request of the applicant. Any deficiencies in the application shall be intimated in writing within seven days of receipt of application. The application shall be accepted only on removal of such difficulties.
 
(ii) However, if the change of consumers name is not effected within the said two billing cycles, a compensation as specified in Schedule III shall be paid by the Licensee.
 
(iii) Any charge for electricity or any sum other than charge for electricity as due and payable to licensee which remains unpaid by a deceased consumer or the erstwhile owner/occupier of any land/premises as the case may be, shall be a charge on the premise transmitted to the legal representative/ successors-in-law or transferred to the new owner of the premise as the case may be, and same shall be recoverable by the license as due from such legal representative or successor-in-law or new owner/occupier of the premises as the case may be.
 
### 21. Load Reduction.
 - (i)  The Application for load reduction shall be accepted only after one year from original energisation for connections up to 100 KW and two years from original energisation for connections above 100 KW. The applicant shall apply for load reduction to the licensee in the format prescribed at ANNEXE-IV to the Regulations or as approved by the Commission from time to time, along with the reasons for load reduction.
 
(ii) The Licensee, after verification, shall sanction the reduced load within ten days from the date of acceptance of such application.
 
(iii) Such load reduction shall be effective from next billing cycle.
 
(iv) The difference in security deposit arising out of load reduction at the original deposited rates shall be adjusted in the bills within sixty days.
 
(v) In case new load is less than 75% of the existing load, the meter and service line may be changed and cost of service line recovered from the applicant.
 
(vi) Load reduction shall be limited to a maximum of 50% of the load at the time of original energisation.
 
(vii) If the load reduction is not sanctioned within the said period, compensation as specified in Schedule III shall be paid by the Licensee.
 
### 22. Change of category.
 - (i)  The applicant shall apply for change of category on the format prescribed at ANNEXE-VI to the Regulations or as approved by the Commission from time to time. The Licensee shall issue dated receipt of the request of the applicant. Any deficiencies in the application shall be intimated in writing within seven days of receipt of application. The application shall be considered to be accepted only on removal of such difficulties.
 
(ii) In case change to such category is not permitted under any law in force, the Licensee shall inform the consumer within ten days from the date of application.
 
(iii) The Licensee shall inspect the premises to verify and shall change the category within ten days from the date of receipt of application.
 
(iv) Change of category shall be effective from the billing cycle succeeding the billing cycle of change or lapse of 30 days, whichever is earlier. If the category is not changed within the said period, compensation as specified in Schedule III shall be paid by the Licensee.
 
### 23. Load Enhancement
### 24. Conversion from 1 phase to 3 phase LT and vise-versa
### 25. Conversion from LT to HT and vice-versa
 For Regulations 23 to 25, the procedure laid down in Regulation 16, 22 and 34 shall be followed wherever applicable. Security deposit shall be taken at the prevailing rates for the increase in load.
 
 Chapter IV
 
 Agreement and Miscellaneous Charges
---------------------------------------------------
### 26. Agreement.
 - An agreement as prescribed at format at Annexe I or as approved by the Commission from time, shall be executed by the applicant in duplicate on stamp paper (in case of bulk consumers) of a prescribed value, for getting a new connection and for change in the agreed parameters like contract demand. In case of any special circumstances, special clause may be added to the agreement, if agreed to between the Licence and the consumer, provided such clause do not contravene the provision of the Electricity Act, 2003 and other rules and regulations in force. These special clauses shall form a part of the agreement. A copy of agreement shall be given to the consumer after execution.
 
### 27. Termination of Agreement.
 - If power supply to a consumer remains disconnected for a period of one hundred and eighty (180)  days for non-payment of charges or dues or non-compliance of any direction issued under these Regulations, the Licensee shall issue a show cause notice to the consumer for termination of the agreement. The consumer may send a reply to the notice within seven days. In case no effective steps are taken by the consumer for removing the cause of disconnection and for restoration of power supply, the agreement of the Licensee with the consumer for power supply shall be terminated on expiry of the period of seven days, from the date of service of the notice. During the period of temporary disconnection the consumer shall be liable to pay the demand charges or fixed charges, as the case may be.
 
(ii) Domestic and single-phase Non-domestic category of consumers may terminate the agreement after giving a fifteen days notice after expiry of the lock in period of one year. The consumers other than domestic and single-phase non-domestic category can terminate the agreement after the expiry of the lock in period of two years by giving one months notice.
 
 Provided that, if the agreement is to be terminated before the expiry of the initial lock in period of the agreement, for categories other than domestic and single phase non-domestic consumers, then the consumer shall be liable to pay fixed/ demand charges, as per the applicable tariff, for the balance of the lock in period.
 
 Further, provided that, the Licensee shall arrange for special meter reading, at a mutually acceptable date and prepare final bill. Such bill shall be stamped as final bill. The agreement shall be terminated on payment of final bill. The receipt of the payment of the final bill shall be treated as "No dues certificate".
 
(iii) On termination of the agreement, the Licensee shall be entitled to remove the service line and other equipment of the Licensee from the premises of the consumer. After permanent disconnection, if the consumer wishes to revive the connection, then it would be treated as an application for new connection and would be entertained only after all outstanding dues have been cleared.
 
### 28. Registration-cum-Processing Fees.
 - Registration cum processing fees of Rs. 10,000/- shall be levied while applying application for EHT and HT new connection. These charges shall be adjusted by the Licensee while issuing the demand note.
 
### 29. Security Deposit.
 - All new consumers shall pay security at the following rates:
 
 Table 3
 
|  |  |  |
| --- | --- | --- |
| 
 S. No.
  | 
 Category
  | 
 Amount (Rs./KW)
  |
| 
 1
  | 
 Domestic
  | 
 600
  |
| 
 2
  | 
 Non-Domestic
  | 
 1500
  |
| 
 3
  | 
 Industrial
  | 
 1500
  |
| 
 4
  | 
 Agriculture
  | 
 300
  |
| 
 5
  | 
 Street Light
  | 
 1500
  |
| 
 6
  | 
 Railway, DMRC
  | 
 1500
  |
| 
 7
  | 
 Mushroom Cultivation
  | 
 600
  |
| 
 8
  | 
 Temporary Connection:
 
 Upto 3 days
 
 Upto 7 days and multiple thereof,
 
 in block of 7 days
 
 For regular use/construction works
  | 
 300
 
 500 per 7 days block
 
 or part thereof
 
 1.5 times relevant category
  |
### 30. Service line cum Development (SLD)  Charges.
 - (i)  For area developed and sponsored by development agencies like Delhi Development Authority, Municipal Corporation of Delhi, Public Works Department or private developers, the electrification shall be carried out by Licensee after charging 50% of cost towards HT feeders, sub-station including civil works, LT feeders and 100% cost towards service line and street lights.
 
(ii) In case of private development agency, land for sub-station duly approved by the civic body or built up space for sub-station shall be provided to the Licensee by the developer. In case development is carried out by a Government Agency, the land for sub-station shall be provided through the Government of National Capital Territory of Delhi. The same procedure for acquisition of land and levy of cost shall be applicable in case the grid sub-station is required for electrification of the area.
 
(iii) In case the area/colony is electrified by the Licensee, the SLD charges shall be payable by all consumers irrespective of whether it is electrified or un-electrified area. SLD charges, as given in Table-4, shall be leviable.
 
 Table 4
 
 Service Line cum Development Charge
 
|  |  |  |
| --- | --- | --- |
| 
 S.No.
  | 
 Sanctioned Load (kW) | 
 Amount (Rs) |
| 
 1
  | 
 Upto 5
  | 
 3000
  |
| 
 2.
  | 
 More than 5 upto 10
  | 
 7000
  |
| 
 3.
  | 
 More than 10 upto 20
  | 
 11000
  |
| 
 4.
  | 
 More than 20 upto 50
  | 
 16000
  |
| 
 5.
  | 
 More than 50 upto 100
  | 
 31000
  |
| 
 6.
  | 
 More than 100 kW (at 11kV)
  | 
 50 % of the cost of HT cables/line/switchgear
  |
### 31. Service Line shall include the following.
 - (i)  Service line charges includes the cost of GI pipe, bricks, sand etc.
 
(ii) All new connection shall be energized using busbars and not through insulated taped loop connection of the cable.
 
(iii) Road cutting permission and other necessary clearances shall be taken by the Licensee on behalf of the consumer. The cost of the same shall be charged to the consumer and shall be shown separately in the demand note.
 
(iv) The service line shall be maintained by the Licensee and it shall have right to use the same service line for extension of supply to any other consumer through busbars without affecting the supply of all other consumers.
 
### 32. Installation Inspection Fee.
 - (i)  When the installation is inspected for the first time at the time of energising new connection, the Licensee shall not charge any installation inspection fee.
 
(ii) In case of subsequent inspections on the consumers request, installation inspection fee at the following rate shall be charged by the Licensee
 
 Table 5
 
|  |  |  |
| --- | --- | --- |
| 
 S No.
  | 
 Category
  | 
 Charges (Rs.)
  |
| 
 1
  | 
 Upto 5 kW
  | 
 60
  |
| 
 2
  | 
 More than 5 upto 10 kW
  | 
 100
  |
| 
 3
  | 
 More than 10 kW
  | 
 200
  |
| 
 4
  | 
 HT Installation
  | 
 500
  |
### 33. Sub-station space for HT/EHT Supply.
 - (i)  A consumer taking supply at high voltage, where a sub-station is required to be installed by the Licensee, shall provide and maintain at his own expense a locked weather proof and waterproof enclosure of agreed design, for the purpose of housing the Licensees metering and other equipment.
 
(ii) The Licensee shall have no right to utilize the substation in the consumers premises for the supply of electrical energy to other consumers except HT network.
 
### 34. Additional Charges.
 -(i)  Meter testing fees to be charged by the Licensee would be as under:-
 
 Table 6
 
|  |  |
| --- | --- |
| 
 Category of meter
  | 
 (Rs./meter)
  |
| 
 Single phase
  | 
 50
  |
| 
 Three phase
  | 
 100
  |
| 
 CT meter
  | 
 500
  |
| 
 HT meter
  | 
 2000
  |
(ii) Special meter reading charges in case requested by consumer shall be Rs. 25/- for Low Tension and Rs. 100/- for High Tension.
 
 Chapter V
 
 Metering And Billing
-----------------------------------
 Metering
 
### 35. General.
 - (i)  No installation shall be serviced without a meter except where specifically exempted by the Commission. All meters shall conform to requirements as laid down in the Regulations issued by the Authority under Section 55 of the Act.
 
(ii) The Licensee shall comply with the Regulations referred at sub-clause (i) above for energizing a new connection or for replacement of meter or for other purposes such as energy audit and interface meter. The consumer, if so desired, may procure a meter conforming to the regulations issued by the Authority under Section 55 of the Act and the Licensee shall test, install and seal the meter.
 
 Provided that, if any consumer elects to provide his own meter at any stage, the same shall be procured by Licensee at consumers cost or the consumer may purchase on his own. Meter purchased by the consumer or on consumers behalf, shall be tested, installed and sealed by the Licensee. The said meter will, however, have to be consistent with the CEA Regulations published under section 55 of the Act and should have all additional features approved by the Commission. The features approved by the Commission shall be posted on the website of the Licensees. The consumer shall claim the meter purchased by him or paid by him as his asset only after it is permanently removed from the system of the Licensee.
 
(iii) The responsibility of keeping the meter under safe custody shall lie with the consumer. The consumer shall provide suitable and adequate space for installation of the meter where the licensee or its representatives may have ready access. The consumer shall promptly notify the licensee about any fault, accident or problem noticed with the meter.
 
(iv) It shall be the responsibility of the Licensee to maintain the meter and keep it in working order at all times.
 
(v) The Licensee shall evolve a format of Meter Particulars Sheet for recording the particulars of the meters at the time of installation and replacement. A copy of the sheet duly signed by the authorized signatory of the Licensee shall be made available to the consumer under proper receipt. Initial installation and replacement of the meter shall be done by the engineer of the Licensee in the presence of the consumer or his authorized representative after giving one weeks notice. The consumer or his authorized representative shall sign the meter particulars sheet.
 
(vi) Licensee may also have a provision of such metering system where the display unit is at the consumer premises and where the metering unit is outside the premises such as pole etc. In such cases, the responsibility of safe custody of metering unit shall lie with the Licensee.
 
(vii) The treatment of meter seals shall be in accordance with Section 12 of Regulations of the Authority.
 
### 36. Wiring.
 - (i)  Consumer shall install the wiring at its premises as per the provisions of the Indian Electricity Rules, 1956 and Standards specified by Bureau of Indian Standards.
 
(ii) At the time of testing of installation, if the Licensees representative finds that there is a defect in the consumer wiring, he shall serve notice in writing to make such modifications as are necessary to render the installation safe.
 
(iii) The connection shall be energized only on removal of the defect.
 
(iv) The licensee shall disseminate information with respect to Earth leakage in internal wiring for consumer benefit, as also about the need to maintain distinct phase and neutral wires per metered network within the premises.
 
### 37. Reading of meters.
 -(i)  The meter shall be read once in every billing cycle. It shall be the duty of Licensee official reading the meter to check condition of LEDs ( light emitting device) on electronic meters. In case E/L LED indicator, provided on electronic meters, is found ON he shall inform the consumer that there is leakage in the premises and advise him to get his wiring checked and leakage removed. He shall also inform concerned district manager about the leakage.
 
(ii) The consumer shall extend all facilities to the Licensee to read the meter.
 
(iii) In case, for any reason, meter is not read during any billing cycle, the Licensee shall send a provisional bill based on average consumption of last three billing cycles when readings were taken. Such provisional billing shall not continue for more than two billing cycles at a stretch. The amount so paid shall be adjusted against the bill raised on the basis of actual meter reading during subsequent billing cycles. Alternatively, if the consumer furnishes the meter reading(s) himself, the billing for that billing cycles(s) shall be done based on that/those reading(s) subject to adjustment in next billing cycle.
 
(iv) If the meter is rendered inaccessible on two consecutive meter reading dates, the Licensee shall serve a fifteen days clear notice to the consumer under proper receipt, to keep open the premise for taking meter reading on date and time indicated in the notice. If the consumer does not comply with the notice, the Licensee shall after expiry of the notice period cut off supply of the consumer for so long as such refusal or failure continues.
 
(v) If the provisional billing continues for more than two billing cycles, compensation as specified in Schedule III shall be paid by the Licensee.
 
(vi) When a domestic consumer gives prior information in writing about inaccessibility of the meter to the Licensee due to continued absence from residence, the Licensee shall not send any notice/provisional bill to the consumer provided the consumer pays the fixed charges for such period in advance. Whenever the meter is made accessible by the consumer for taking the meter reading, the entire consumption shall be taken as if the consumption was for the period excluding the intimated period of inaccessibility. This facility shall be available to the consumer if he has paid up to date dues.
 
(vii) If the consumer desires to have a special reading taken, the same shall be arranged by the Licensee and the charge, as prescribed in this Regulation, shall be included in the next bill of the consumer.
 
### 38. Testing of meters.
 - The Licensee shall conduct periodical inspection/testing and calibration of the meters as specified by the Regulations framed by Authority in this regard, in the following manner:
 
(a) Periodicity of meter tests
 
 The Licensee shall observe following time schedule for regular meter testing:
 
|  |  |
| --- | --- |
| 
 Category
  | 
 Interval of testing
  |
| 
 Railways, DMRC
  | 
 Six months
  |
| 
 Bulk supply meters (HT) | 
 One year
  |
| 
 LT meters
  | 
 Five years
  |
(b) Should the consumer dispute the accuracy of the meter, he may, upon giving notice/complaint to that effect and after paying the prescribed testing fee, have the meter tested by the Licensee.
 
(c) The Licensee shall, within fifteen days of receiving the complaint, carry out testing of the meter as per the procedure prescribed herein, and shall furnish duly authenticated test results to the consumer. The consumer shall be informed of proposed date and time of testing at least two days in advance.
 
(d) The meter testing team of the Licensee shall ensure testing with resistive load of sufficient capacity to carry out the testing. The testing of meter shall be done for a minimum consumption of 1 kWh. Optical Scanner shall be used for counting the pulses/revolutions. The meter testing report shall be in the format given in ANNEXE-VII or as approved by the Commission from time to time.
 
(e) When the meter is found to be fast beyond the limits of accuracy specified by the Regulations framed by the Authority in this regard, the Licensee/consumer, as the case may be, shall replace/rectify the defective meter within fifteen days of testing. The Licensee shall adjust/refund the excess amount collected on account of the said defect, based on percentage error, for a maximum period of six months or less depending on period of installation of meter prior to the date of consumers complaint and up to the date on which defective meter is replaced/rectified.
 
(f) When the meter is found to be slow beyond the limits of accuracy, specified in the Regulations framed by the Authority and the consumer does not dispute the accuracy of the test, the Licensee/consumer, as the case may be, shall replace/rectify the defective meter within fifteen days of testing. The consumer shall pay the difference due to the defect in the meter at normal rates, based on percentage error, for a maximum period of not more than six months or less depending on period of installation of meter prior to date of test and up to the date on which defective meter is replaced/rectified.
 
(g) If the consumer or his representative disputes or refuses to sign the test report, the defective meter shall not be replaced and the Licensee shall approach the designated Electrical Inspector or any authorized third party, who shall test the correctness of the meter and give results within one month. The Commission shall notify the third party in accordance with the National Electricity Policy. The decision of the Inspector or such authorized third party shall be final and binding on the Licensee as well as the consumer.
 
(h) The Licensee shall keep record of all such meter tests and submit to the Commission, exception report every six months.
 
### 39. Meter not recording.
(a) If the meter is not recording/stuck as reported by the consumer, the Licensee shall check the meter within fifteen days of receipt of complaint and if found not recording/stuck, the meter shall be replaced by the Licensee/consumer, as the case may be, within fifteen days thereafter.
 
(b) Where the Licensee observes that meter is not recording any consumption for the last two consecutive billing cycles, he shall notify the consumer.
 
 Thereafter, the Licensee shall check the meter and if the meter is found stuck/stopped, the meter shall be replaced within seven days.
 
### 40. Burnt meter.
(a) In case the meter is found burnt upon inspection by the Licensee on consumers complaint or otherwise, the Licensee shall restore connection in six hours upon receiving the complaint by bypassing the burnt meter after ensuring that necessary corrective action at site is taken to avoid future damage. New meter shall be provided by the Licensee/consumer, as the case may be, within three days.
 
(b) The Licensee shall get the burnt meter removed from site/consumers premises and test the same. If it is established, based on test results, that meter got burnt due to technical reasons e.g. voltage fluctuation, transients etc. attributable to system constraints, the Licensee shall bear the cost of meter.
 
 In case upon inspection of the consumers installation and subsequent examination of the meter, it is established that meter got burnt due to reasons attributable to the consumer e.g. tampering, defect in consumers installation, meter getting wet due to falling of water, connection of unauthorized load by the consumer etc., the consumer shall bear cost of procuring and installing the new meter. The consumer shall also pay to the licensee the cost of the meter less the depreciation at the rate of 6% per annum (or the rate approved by the Commission for ARR purposes from time to time) from the date of installation.
 
(c) In case the meter is found burnt and there is reason to believe that an official of the Licensee gave a direct connection, pending replacement of meter, a case of theft of energy shall not be booked. Consumers complaint for replacement of burnt meter or the complaint regarding disruption in supply of energy shall be considered sufficient for this purpose. In case a consumer hinders replacement of burnt meter or does not intimate the licensee, the drawl of energy under such circumstances shall be dealt as per Part XIV of the Act.
 
 Billing
 
### 41. General.
 - (i)  The Licensee shall notify Billing and Payment Schedule area wise, district wise or circle wise as may be decided by the Licensee.
 
(ii) The Licensee shall raise the bill for every billing cycle based on actual meter readings. The bills sent to consumers by the Licensee should reflect details e.g. present and last meter readings, sanctioned load, fixed charges, quantity of electricity consumed during the cycle, rate, total amount to be paid for consumption, Current Security Deposit with the Licensee, and details of past arrears, if any, last date for payment, surcharge for delayed payment, Government subsidy, if any, etc.
 
(iii) Delivery of each bill to the consumer shall be effected at least fifteen days before the due date for payment of the bill.
 
(iv) Provisional billing (based on average consumption) shall not be for more than two billing cycles. In case meter is rendered inaccessible for two consecutive billing cycles, action as per Para 37(iv) shall be followed.
 
(v) Licensee shall provide complete details in the bill of all arrears except for those arising due to non-payment of last bill. Such arrears shall be recoverable in installments alongwith LPSC as given below:
 
 Table 7
 
|  |  |
| --- | --- |
| 
 Arrear for period
  | 
 Amount to be recovered in each instalment
  |
| 
 Upto twelve months
  | 
 50% in first instalment and balance in two equal instalments
  |
| 
 More than twelve months and upto twenty four months
  | 
 In four equal instalments
  |
### 42. Bill particulars.
 - The following particulars shall be indicated in the bill:-
 
### 1. K.No - This is the unique consumer identification number, which can be referred to for any communication. ###
 2. Book No./DT No./Reading Repository/Binder details - Meter book no. is the book where in the consumers meter reading details taken during the meter reading cycle is noted down /compiled in soft form.
### 3. Bill Number ###
 4. Bill Month
### 5. Bill type - Provisional or Regular ###
 6. Meter Number
### 7. Meter type ###
 8. Supply type
### 9. Applicable tariff ###
 10. Security deposit with the Licensee.
### 11. Sanctioned Load ###
 12. Fixed charge
### 13. Meter Reading of previous billing cycle and date of reading ###
 14. Current Meter Reading and date of reading
### 15. Billed Units- This shows the total units consumed for the particular billing cycle. ###
 16. Slab Calculation (units, rate, amount)- This gives the breakup of charges for the billed units for each slab of tariff.
### 17. Energy charge ###
 18. Arrear amount
### 19. Arrear Details - indicating period for which arrears are due, energy charges, fixed/demand charges, LPSC, electricity tax etc. ###
 20. Amount payable (rounded off) after the due date- net amount to be paid after the due date.
### 21. Due Date including last date before which the bill has to be paid. ###
 22. Late Payment Surcharge- fees that is charged in case the payment is not made within the due date/ amount payable after due date within one month from due date
### 23. Amount payable (rounded off) within the due date- net amount to be paid before the due date. ###
 24. Amount payable after due date
### 25. Government subsidy, if any ###
 26. Compensation to the consumer, if any
### 27. Previous Consumption Pattern (Bill Month, Units, Status)- This shows the consumption pattern for last six months ###
 28. Other information as applicable to kVAh billing and HT consumers to be appropriately added and unrelated items to be deleted
### 29. Any other information which the Licensee deems fit. ###
 30. Meter Remark- This indicates the meter status.
### 43. Billing during the period defective/stuck/stopped/burnt meter remained at site.
 - (i)  The consumer shall be billed for the period the defective/stuck/stopped/ burnt meter remained on site, subject to a maximum of six months, based on the estimated energy consumption by taking the consumption pattern of the consumer for the twelve months prior to the period during which the meter remained defective. The amount already paid by the consumer for the period meter remained non functional or defective, shall be adjusted in this bill. The assessment bill shall be raised within two billing cycles from the date of changing the meter.
 
(ii) In cases where the recorded consumption of past twelve months prior to the date meter became defective is either not available or partially available, the consumption pattern for the next twelve months after the installation of new meter would be used for billing purposes.
 
(iii) In case, the Maximum Demand Indicator (MDI) of the meter at the consumers installation is found to be faulty or not recording at all (unless tampered), the demand charges shall be calculated based on maximum demand during corresponding months/billing cycle of previous year, when the meter was functional and recording correctly. In case, the recorded MDI of corresponding month/billing cycle of past year is also not available, the average maximum demand recorded for the next six billing cycles after changing the meter shall be considered.
 
### 44. Complaint on consumer bills.
 - In case of any complaint being filed, the Licensee shall acknowledge the consumers complaint immediately, if received in person, or within three days from the date of receipt if received by post.
 
(ii) If no additional information is required from the consumer, the Licensee shall resolve the consumers complaint and intimate the result to the consumer within fifteen days of receipt of the complaint. In case, any additional information is required, the same shall be obtained, the issue resolved and result intimated to the consumer within thirty days of receipt of the complaint. Till the complaint on the bill is resolved, the consumer shall pay the amount based on average consumption of last three consecutive undisputed bills. Amount so recovered shall be subject to final adjustment on resolution of the complaint.
 
(iii) In case, the bill is received late and the time available for payment is less than fifteen days, the consumer may apply within two days of receipt of such bill for extension of due date and the Licensee shall extend the due date so as to allow fifteen clear days from the date of communication of grant of such extension.
 
(iv) In case of non-receipt of bill by the consumer, the Consumer shall approach the Licensee, who shall furnish duplicate bill immediately with due date for payment extended as above and no late payment surcharge shall be leviable if the complaint is correct.
 
### 45. Arrears appearing in bills.
 -(i)  If the arrears appear in a bill for the first time, for which payment has already been made within due date, or which are not due to the Licensee, the Licensee shall pay to the consumer compensation at the rate of 10% of the arrear amount subject to a ceiling of Rs. 500/-.
 
(ii) In case the said arrears are raised again for the second time, compensation at the rate of 15% of the arrear amount subject to a ceiling of Rs.750/- shall be payable to the consumer by the Licensee.
 
(iii) If the arrears appear in a bill for which payment was made after due date, no compensation shall be paid. If such arrear, for which the payments have been made after the due date, appear in any subsequent bill(s), the case shall be dealt in accordance with clauses (i) and (ii) above.
 
(iv) The compensation mentioned in clauses (i) and (ii) shall be adjusted at the time of making payment for the bill in which such arrears have appeared. Notice to such effect shall be prominently displayed at all bill collection centers of the Licensee.
 
(v) In case the arrears, as mentioned in clauses (i) and (ii), appear in a bill for the third time or thereafter, the consumer shall be entitled to make a petition to the Forum and the Forum shall decide the compensation to be paid to such consumer on a case-to-case basis. The provisions of this para shall also apply to the bills, which have been wrongly raised by the Licensee.
 
### 46. Change of occupancy/vacancy of premises.
 - (i)  It shall be the responsibility of the consumer to get a special reading done by the Licensee at the time of change of occupancy or on the premises falling vacant and obtain no-due certificate from the Licensee.
 
(ii) The consumer shall request in writing to the Licensee for special reading to be taken at least seven days in advance of the said vacancy of the premises by the existing user or change of the occupancy, as the case may be.
 
(iii) The Licensee shall arrange for a special reading to be done and deliver the final bill, including all arrears till the date of billing, at least three days before the vacancy of the premises. The final bill thus raised shall mention that no other dues are pending on the premises and the bill is final. The final bill shall also include payment for the period between the date of special reading and date of vacancy of premises on pro-rata basis.
 
(iv) Once the final bill is raised, the Licensee shall not have any right to recover any charge(s), other than those in the final bill, for any period prior to the date of such bill. The Licensee shall disconnect the supply to the premises on its vacancy. It shall be the responsibility of the consumer to make the payment on vacation of the premises and the Licensee shall issue No-demand certificate on receiving such payment. However, in cases of change of occupancy, connection shall not be disconnected and after getting the commercial formalities for change of name, the same shall be affected.
 
### 47. Payment on self assessment by the consumer.
 - (i)  In case of non-receipt of bill the consumer may deposit self assessed bill in the format prescribed in ANNEXE-VIII to the Regulations or as approved by the Commission from time to time, for the period for which bill has not been received provided that it is not less than the average consumption of the last six months. The payment so made by the consumer shall be adjusted in the next bill.
 
(ii) In case of dispute regarding levy of surcharges, the Licensee shall settle the dispute within one billing cycle from the date of protest by the consumer after giving him an opportunity for reply and personal hearing.
 
### 48. Advance payment of anticipated bills by consumer.
 -(i)  If a consumer intends to make advance payment of bills, the Licensee, in the format prescribed at ANNEXE-IX to the Regulations or as approved by the Commission from time to time, shall accept the same and the amount so paid shall be adjusted towards energy and other charges in the next bill. Interest at the rate of 0.5% above the Savings Bank rate of State Bank of India as applicable on 1st January and 1st July of the Calendar year, for next six months, payable half yearly on such deposit shall be paid on balance amount lying unadjusted with the Licensee. Such interest amount shall be adjusted in the future bill of the consumer.
 
(ii) The minimum amount to be paid is Rs. 5000/- and multiples of Rs. 1000/-thereafter or six month billing of the consumer, whichever is higher.
 
(iii) In case a consumers premises remains vacant for some duration and he desires to pay fixed charges in advance, then sub clause (ii) above, shall be applicable.
 
 Chapter VI
 
 Disconnection and Reconnection
----------------------------------------------
### 49. Disconnection on non-payment of the Licensees Dues.
(i) The Licensee may issue a disconnection notice in writing, as per section 56 of the Act, to the consumer who defaults on his payment of dues giving him fifteen clear days to pay the dues. Thereafter, the Licensee may disconnect the consumers installation on expiry of the said notice period by removing the Service Line / Meter or as the Licensee may deem fit. If the Consumer does not make the payment within six months of the date of disconnection, such connections shall be treated as Dormant Connection.
 
(ii) The Licensee may take steps to prevent unauthorized reconnection of such consumers disconnected in the manner as mentioned above. Wherever Licensee discovers that connection has been re-connected unauthorisedly, Licensee may initiate action as per provisions of section 138 of the Act. Further, in case Licensee discovers that the supply to such premises has been restored through another live connection, notice to registered consumer/user of such live connection shall be given to stop such illegal supply immediately failing which pending dues of disconnected connection shall be transferred to his account and non-payment of such transferred dues may be dealt with as per Sub-Regulation (i) above.
 
### 50. Disconnection on Consumers request.
 - (i)  In case consumer desires his meter to be disconnected, he shall apply for the same on the format prescribed at ANNEXE-X of the Regulations or as approved by the Commission from time to time.
 
(ii) The Licensee shall carryout a special reading and prepare final bill including all arrears up to the date of such billing within five days from such request. Upon payment, the Licensee shall issue receipt with Final Bill stamped on it. This receipt shall be treated as No Dues Certificate.
 
(iii) Thereafter, the Licensee shall not have any right to recover any charge(s) for any period prior to this date of billing.
 
(iv) Licensee shall not raise any bill after disconnection. In case bills are raised even after disconnection, penalty @ Rs. 500 per bill shall be payable.
 
### 51. Reconnection.
 - The Licensee shall reconnect the consumers installation within two days of payment of past dues, reconnection charges and Service Line Charges, as applicable, for that Category of Consumer if the same has been removed by the Licensee at the time of disconnection. Dormant connections, however, would be reconnected only after all the formalities as required in the case of a new connection are complied with by the consumer.
 
 Chapter VII
 
 Theft and Unauthorised Use of Electricity
----------------------------------------------------------
 Theft of Electricity
 
### 52. Procedure for booking a case for Theft of Electricity.
 - The Licensee shall publish the list of the Authorized Officers of various districts, prominently in all the District Offices and the Photo ID Card issued to such officers shall indicate so.
 
(ii) An Authorized Officer, suo moto or on receipt of reliable information regarding theft of electricity shall promptly conduct inspection of such premises.
 
(iii) The inspection team of the Licensee, headed by such Authorised Officer shall carry along with them their Visiting Cards and Photo Identity Cards. Photo ID card should be shown and Visiting Card handed over to the consumer before entering the premises. Photo ID card of the Authorised Officer shall clearly indicate that he has been nominated as authorized officer as per provisions of section 135 of the Act.
 
(iv) The Authorised Officer shall prepare a report giving details such as connected load, condition of meter seals, working of meter and mention any irregularity noticed (such as tampered meter, current reversing transformer, artificial means adopted for theft of energy) as per format given in ANNEXE-XI or as approved by the Commission from time to time.
 
(v) The report shall clearly indicate whether sufficient evidence substantiating the fact that theft of energy was found or not. The details of such evidence should be recorded in the report.
 
(vi) No case for theft shall be booked only on account of seals on the meter missing or tampered or breakage of glass window, unless corroborated by consumption pattern of consumer and such other evidence as may be available.
 
(vii) In case sufficient evidence is found to establish direct theft of electricity, Licensee shall disconnect the supply and seize all material evidence including wires/cables, meter, service line etc., from the premises and within two days from date of inspection, file a case against the consumer in designated Special Court as per the provisions of section 135 of the Act. Copy of filing shall be served on the consumer under proper receipt within two days of such filing. The Licensee shall also assess the energy consumption for past twelve (12) months as per the assessment formula prescribed in ANNEXE-XIII and prepare final assessment bill on two times the rates as per applicable tariff and serve on the consumer under proper receipt.
 
(viii) In case of suspected theft, the Authorised Officer shall Remove the old meter under a seizure memo and seal it in the presence of the consumer/ his representative. The Licensee shall continue the supply to the consumer with a new meter. The old meter shall be tested in a NABL accredited laboratory and the laboratory shall give a test report, in writing, which alongwith photographs/ videographs shall constitute evidence thereof. The list of NABL accredited laboratories shall be notified by the Commission. The Authorised Officer shall record reasons to suspect theft in the premises in his report.
 
(ix) The report shall be signed by the Authorized Officer and each member of the inspection team and the same must be handed over to the consumer or his/her representative at site immediately under proper receipt. In case of refusal by the consumer or his/her representative to either accept or give a receipt, a copy of inspection report must be pasted at a conspicuous place in/outside the premises and photographed. Simultaneously, the report shall be sent to the consumer under Registered Post.
 
 Provided that, in case of suspected theft, if the consumption pattern for last one year is reasonably uniform and is not less than 75% of the assessed consumption, no further proceedings shall be taken and the decision shall be communicated to the consumer under proper receipt within three days and connection shall be restored through original meter.
 
(x) After detailed examination of the evidence and the consumption pattern of the consumer, if the Licensee is convinced that a prima-facie case is made out for the abstraction, consumption or use of electricity dishonestly against the consumer, the Licensee shall, within seven days of inspection, serve on the consumer a seven days show cause notice giving reasons, as to why a case of theft should not be booked against such consumer giving full details for arriving at such decision and points on which reply to be submitted. The notice should clearly state the time, date and place at which the reply has to be submitted and the designation of the person to whom it should be addressed.
 
(xi) Incase show cause notice is not served even after thirty days from date of inspection, the case of suspected theft shall be considered as dropped and no further action can be initiated against the consumer.
 
(xii) Theft will not be limited to physical interference with the meter found in physical inspection. It will also include theft committed by resorting to external methods such as remote control/ high voltage injection etc. which interfere with the accurate registration of energy consumed. Theft of electricity may be established by analysis of metering data down-loaded by a third party authorized laboratory. In case theft of energy is determined by way of meter down load, the show cause notice will be sent to the consumer/user.
 
### 53. Personal hearing in case of suspected Theft.
 - Within four days from the date of submission of consumers reply, the Licensee shall arrange a personal hearing with the consumer. The consumer may be given another opportunity in case he fails to appear for the hearing. In case, the consumer fails to appear for the second time, the Licensee may proceed ex-parte. ii During the personal hearing, the Licensee shall give due consideration to the facts submitted by the consumer and pass, within three days, a speaking order as to whether the case of theft is established or not. Speaking Order shall contain the brief of inspection report, submissions made by consumer in his written reply and oral submissions during personal hearing and reasons for acceptance or rejection of the same.
 
(iii) In case of the decision that the case of theft is not established, no further proceedings shall be required and connection shall be restored through original meter.
 
(iv) Where it is established that there is a case of theft of energy, the Licensee shall assess the energy consumption for past twelve (12) months as per the assessment formula given in ANNEXE-XIII and prepare final assessment bill on two times the rates as per applicable tariff and serve on the consumer under proper receipt. The consumer shall be required to make the payment within seven days of its proper receipt. The Licensee may, taking into consideration the financial position and other conditions of the consumer, extend the last date of payment or approve the payment to be made in installments. The amount, the extended last date and/or time schedule of payment/installments should be clearly stated in the speaking order.
 
### 54. Default in payment of assessed amount or installments thereof.
 - In case of default in payment of the assessed amount, the Licensee will, after giving a fifteen days notice, in writing, file a case against the consumer in the designated Special Court as per the provisions of section 135 of the Act. Disconnection of supply, however, can only be done after getting an order from the Special Court.
 
### 55. Voluntary declaration of tampered meters.
 - In case a consumer comes forward and voluntarily declares tampering of meter and/or seals:
 
(a) The tampered meter shall be replaced with a new meter by the Licensee/consumer, as the case may be, immediately and the Licensee shall raise the assessment bill at two times the normal tariff for the period of last six months reckoned from date of declaration.
 
(b) The energy bill, for the period the meter is not replaced, shall be sent as per the procedure for defective meters.
 
(c) The Licensee shall not move the Special Court in case a consumer voluntarily declares the tampered meter and pays the requisite charges in time.
 
(d) In case of default in payment, the procedure for booking the theft case may be followed.
 
### 56. General.
 - While making the assessment bill, the Licensee shall give credit to the consumer for the payments already made by the consumer for the period of the assessment bill. The bill shall clearly indicate the timing, days and place where it is to be deposited. All such payments shall be made by way of Demand Draft/Bank Pay Orders only.
 
 Unauthorized Use of Electricity (UUE) ### 57. Procedure for booking a case for unauthorized use of electricity.
 - The Licensee shall publish the list of Assessing Officers of various districts, prominently in all the District Offices and the Photo ID Card issued to such officers shall indicate so.
 
(ii) An Assessing Officer, suo moto or on receipt of reliable information regarding Unauthorized Use of Electricity shall promptly conduct inspection of such premises.
 
(iii) The inspection team of the Licensee shall carry along with them their Visiting Cards and Photo Identity Cards. Photo ID card should be shown and Visiting Card handed over to the consumer before entering the premises.
 
(iv) The Assessing Officer shall prepare a report giving details such as connected load, condition of seals, working of meter and mention any irregularity noticed (such as, artificial means adopted for Unauthorized Use of Electricity) as per format prescribed in ANNEXE-XI or as approved by the Commission from time to time.
 
(v) The report shall clearly indicate whether sufficient evidence substantiating the fact that Unauthorized Use of Electricity was found or not. The details of such evidence should be recorded in the report.
 
(vi) Two or more connections shall not be clubbed unless it is proved that the connections are used to serve/supply the same establishment.
 
(vii) The report shall be signed by the Assessing Officer and each member of the inspection team and the same must be handed over to the consumer or his/her representative at site immediately under proper receipt. In case of refusal by the consumer or his/her representative to either accept or give a receipt, a copy of inspection report must be pasted at a conspicuous place in/outside the premises and photographed. Simultaneously, the report shall be sent to the consumer under Registered Post.
 
(viii) The Licensee shall, within seven days of date of inspection, serve a seven days show cause notice, giving reasons as to why a case of UUE should not be booked against such consumer. The notice should clearly state the time, date and place at which the reply has to be submitted and the designation of the person to whom it should be addressed.
 
### 58. Submission of consumers reply.
 - Within seven days from the date of receipt of inspection report/show cause notice, the consumer may submit a reply or deposit prescribed inspection fee and request the Licensee to do site verification again.
 
(ii) Within seven days from the date of such request, the Licensee shall arrange second inspection of the consumers premises and shall do site verification.
 
(iii) Within seven days from the date of second inspection, the Licensee shall analyze the case after carefully considering all the documents, submissions by the consumer, facts on record and the report of second inspection on consumers request. If it is concluded that there is no Unauthorized Use of Electricity, the case of Unauthorized Use of Electricity shall be dropped immediately and the decision shall be communicated to the consumer under proper receipt within seven days from the date of taking the decision.
 
(iv) If it is concluded that there is Unauthorized Use of Electricity, the Licensee shall arrange personal hearing with the consumer within fifteen days from the date of such decision.
 
### 59. Personal hearing.
 - (i)  Within four days from the date of submission of consumers reply, the Licensee shall arrange a personal hearing with the consumer.
 
(ii) During the personal hearing, the Licensee shall give due consideration to the facts submitted by the consumer and pass, within fifteen days, a speaking order as to whether the case of Unauthorized Use of Electricity is established or not. Speaking Order shall contain the brief of inspection report, submissions made by consumer in his written reply and oral submissions during personal hearing and reasons for acceptance or rejections of the same.
 
(iii) In case Unauthorized Use of Electricity is not established, further proceedings shall be discontinued and case of Unauthorized Use of Electricity shall be dropped immediately.
 
 Where it is established that there is a case of Unauthorized Use of Electricity, the Licensee shall assess the energy consumption for past three (3)  months for domestic and agricultural connection and for past six (6) months for other categories as per the assessment formula given in ANNEXE-XIII and prepare final assessment bill on 1.5 times the rates as per applicable tariff and serve on the consumer under proper receipt. The consumer shall be required to make the payment within seven days of its proper receipt. The Licensee may, taking into consideration the financial position and other conditions of the consumer, extend the last date of payment or approve the payment to be made in installments. The amount, the extended last date and/or time schedule of payment/installments should be clearly stated in the speaking order. A copy of the speaking order shall also be handed over to the consumer under proper receipt.
 
### 60. Default in payment of assessed amount or installments thereof.
 - In case of default in payment of the assessed amount whether in full or in agreed installments as the case may be, the Licensee shall, after giving a fifteen days notice in writing disconnect the supply of electricity, remove the meter and service line
 
### 61. General.
 - The Licensee shall develop a format for requesting withdrawal of charges on Unauthorized Use of Electricity.
 
(ii) In cases, where the charges on account of Unauthorized Use of Electricity are withdrawn ab initio, the inspection fee for second inspection deposited by the consumer shall be adjusted through subsequent electricity bills.
 
(iii) The levy of charges on account of Unauthorized Use of Electricity shall continue till the cause of levy is removed and verified by the Licensee as per procedure laid downin Regulation 58.
 
 Chapter VIII
 
 Complaint Handling Procedure
----------------------------------------------
### 62. General.
 - Complaints regarding no current/ failure of power supply, voltage fluctuation, load shedding and scheduled outages, metering, billing and other commercial complaints shall be addressed by the Licensee as per the provisions of these Regulations.
 
(ii) Power supply complaints may be lodged at the Licensees Centralized Call Centers/Complaint Centers. Complaints regarding metering, billing and other commercial issues shall be lodged at Centralized Commercial Complaint Center/Commercial Manager Office.
 
 The contact numbers of these centers shall be printed on the electricity bills, displayed at the Bill Collection centers and uploaded on the Licensees website. The contact numbers of Asstt. Managers/designated officers, who can be approached in case of delay in redressal of complaint would also be notified as above.
 
(iii) No Current/failure of power supply
 
 Power supply in premises could fail due to any one of the following reasons, which could be attributed to Licensee:
 
(a) Fuse blown out/ tripping of MCB
 
(b) Burnt meter
 
(c) Service line broken
 
(d) Service line snapped from pole
 
(e) Fault in distribution mains
 
(f) Distribution transformer failure
 
(g) Fault in HT system
 
(h) Problem in grid (33 kV or 66 kV) substation
 
(i) Planned/scheduled/emergency Maintenance work.
 
(j) Load Shedding
 
(k) Street light complaint
 
### 63. Procedure for lodging complaint:.
 - (i)  Complaint can be lodged over the telephone to the Centralised Complaint Receiving Centre of the Licensee, giving the details of name, address, telephone no., if available and brief nature of the complaint.
 
(ii) All complaints received shall be immediately acknowledged by providing a complaint number to the complainant. The Centralised Complaint Receiving Centre shall keep a detailed log of all complaints received in a database/ register.
 
(iii) In case the Centralised Complaint Receiving Center is aware that the complaint is due to any of the reasons listed at (e)  (j) in para 62(iii) above, he shall inform the complainant the reason(s) for power failure and also indicate the approximate time required for restoration of power supply. Nevertheless, he shall register each complaint received and issue a unique complaint number for such complaints also.
 
(iv) The Centralised Complaint Receiving Center shall communicate the complaint to the mobile service groups at the concerned Complaint Centers. The mobile service group would then proceed to the address provided by the complainant, investigate the cause of complaint and resolve the problem. Upon resolution of the complaint, the Centralised Complaint Receiving Center shall be informed of the status who would log the same in the record.
 
(v) In case, the cause of the complaint is more severe, due to any reason(s) listed at (e)(j) above, the Mobile service group shall inform the nature of the fault and approximate time required for rectification to the complainant and also to the Centralized Complaint Receiving Center. He shall also inform the next higher authority to take appropriate action to deploy additional resources and materials to resolve the complaint.
 
(vi) All complaints shall be monitored by the Centralized Complaint Receiving Center regarding resolution of the complaint within the stipulated time limit as given below:
 
 Table 8
 
|  |  |
| --- | --- |
| 
 Nature of cause of power supply failure
  | 
 Maximum Time Limit for restoration.
  |
| 
 Fuse blown out or MCB tripped
  | 
 Within three hours for Urban areasWithin eight hours for
 
 Rural areas
  |
| 
 Service line broken
  | 
 Within six hours for Urban areas
  |
| 
 Service line snapped from the pole
  | 
 Within twelve hours for Rural areas
  |
| 
 Fault in distribution mains
  | 
 Temporary Supply to be restored within four hours from
 
 alternate source, wherever feasible.Rectification of fault
 
 and thereafter Restoration of normal power supply within twelve
 
 hours
  |
| 
 Distribution transformer failed/burnt
  | 
 Temporary Restoration of supply through mobile transformer or
 
 another backup source within eight hours, wherever
 
 feasibleReplacement of failed transformer within forty-eight
 
 hours
  |
| 
 HT mains failed
  | 
 Temporary restoration of power supply within four hours,
 
 wherever feasible.Rectification of fault within twelve hours
  |
| 
 Problem in grid (33 kV or 66 kV) substation
  | 
 Restoration of supply from alternate source, wherever feasible
 
 within six hoursRoster load shedding may be carried out to
 
 avoid overloading of alternate source.Repair and restoration
 
 of supply within forty-eight hours
  |
| 
 Failure of Power Transformer
  | 
 Restoration of supply from alternate source, wherever feasible
 
 within six hoursRoster load shedding may be carried out to
 
 avoid overloading of alternate source.Replacement action to
 
 be intimated to the Commission within seventy-two hours and
 
 replacement of power transformer within 20 days
  |
| 
 Burnt meter
  | 
 Restoration of supply by bypassing the burnt meter within six
 
 hoursReplacement of burnt meter within three days
  |
| 
 Street light complaint
  | 
 Restoration within seventy-two hours
  |
(vii) In case no information is received from Mobile Service Group by the Complaint Center/Centralized Call Center within the stipulated time given above, the Call Center/Complaint Center shall escalate the complaint to the concerned Authorized Officer/District Manager.
 
(viii) The escalation process shall be inbuilt within the system and shall escalate automatically every two hours up to the level of GM (Operations) using the server-based system until the resolution of the complaint is logged. All complaint-handling officers shall be provided with mobile wireless based communication devices for the dissemination of complaint related information.
 
 ix In the event that the next higher authority is unavailable or is unable to resolve the problem within the stipulated time, the complaint will be escalated to the General Manager (Operations) .
 
 Voltage Complaints
 
(x) In the case of Low / High voltage, the complaint should be lodged at the Centralised Call Center/Complaint Center giving name, address, telephone no., if any, of the complainant along with brief nature of the problem faced. The operator on duty shall register the complaint and intimate the complaint number in every case.
 
(xi) The Centralized Call Center/Complaint Center shall communicate the complaint to the mobile service groups at the concerned Service Centres. The mobile service group would then proceed to the address provided by the complainant, investigate the cause of complaint and resolve the problem.
 
(xii) In case problem is local e.g. due to loose connection of service line, the mobile group shall rectify the fault themselves. In case the voltage problem is due to some other reason(s), such as, deficiency in the system, the mobile group shall bring this to the notice of the Area Assistant Manager/Designated Officer.
 
(xiii) The Area Assistant Manager/Designated Officer shall ascertain if the problem can be rectified by changing the Tap position of the transformer or proper control of the capacitors installed in the system and if possible, he shall do so. However, in case the Assistant Manager finds that problem is due to deficiency in the distribution system requiring up-gradation of distribution lines, transformers, capacitors etc., he shall inform the District Manager for taking further necessary action.
 
(xiv) The consumer shall also be informed of the need to switching on or switching off of the capacitors installed in his premises when the connected load is not in operation which shall also help the consumer to extend the life of the capacitors besides avoiding over voltage problems, if the capacitors are not controlled automatically.
 
(xv) The voltage problem shall be resolved with the time limits specified in Table given below:
 
 Table 9
 
|  |  |  |  |  |
| --- | --- | --- | --- | --- |
| 
 No.
  | 
 Cause of problem related to voltage variation
  | 
 Time limit for the rendering service
  | 
 Authorised Person
  | 
 Next higher level for complaint
  |
| 
 1.
  | 
 Local problem
  | 
 Within 4 hours
  | 
 Assistant Manager
  | 
 District Manager
  |
| 
 2.
  | 
 Tap of transformer
  | 
 Within 3 days
  | 
 Assistant Manager
  | 
 District Manager
  |
| 
 3.
  | 
 Repair of distribution line / transformer / capacitor
  | 
 Within 30 days
  | 
 Assistant Manager
  | 
 District Manager
  |
| 
 4.
  | 
 Installation and Up-gradation of HT / LT System
  | 
 Within 90 days
  | 
 Assistant Manager
  | 
 District Manager
  |
(xvi) The Licensee shall submit to the Commission monthly MIS reports giving category-wise number of complaints received and the complaints, which could not be resolved within the stipulated time and reasons thereof,
 
(xvii) Scheduled outages/load shedding:
 
 In case of frequent load shedding or scheduled outages (excluding statutory power cuts), amounting to more than 12 hours on any day, the complaint can be lodged with the District Manager of the concerned area in the format given at ANNEXE-XIII. The District Manager shall acknowledge the receipt of such complaint and arrange to prevent such recurrences.
 
 Metering and Billing Complaints
 
(xviii) Metering and billing complaints could be due to one of the following reasons:
 
(a) Delay in providing new connection.
 
(b) Delay in transfer of connection.
 
(c) Delay in enhancement/reduction of load.
 
(d) Replacement of defective/burnt meter.
 
(e) Change of category.
 
(f) Disconnection and restoration of supply.
 
(g) Seals missing.
 
(h) Wrong billing.
 
(i) Vacation of premises/change of occupancy.
 
(xix) In case of metering and billing complaints, these shall be referred to Commercial Manager. These shall be resolved in the time frame allowed as per these Regulations and consumer shall be apprised accordingly.
 
(xx) Monitoring of Complaints
 
 (a) Daily MIS reports shall be provided to the CEO, and GM (Operations) giving the number and status of pending complaints.
 
 (b) MIS reports, giving category-wise total number of complaints received and details of the complaints which could not be attended within the stipulated time, along with reasons thereof, shall be submitted to the Commission on monthly basis both for power supply and metering, billing and other commercial complaints.
 
 Chapter IX
 
 Guaranteed and Overall standards of performance
---------------------------------------------------------------
### 64. Guaranteed standards of performance.
 - (i)  The Standards specified in the Schedule - I shall be the Guaranteed Standards of Performance, being the minimum standards of service that a Licensee shall achieve, and the Standards specified in the Schedule-II shall be the Overall Standards of Performance which the Licensee shall seek to achieve in the discharge of his obligations as a Licensee.
 
(ii) The Commission may from time to time add, alter, vary, modify or amend the contents of the Schedule  I and Schedule - II, by a general or special order passed by the Commission.
 
### 65. Compensation.
 - (i)  The Licensee shall be liable to pay to the affected consumers compensation specified in Schedule  III for Licensees failure to meet the Guaranteed Standards of Performance specified in Schedule  I. The compensation shall be paid by the Licensee in the manner specified in Schedule III:
 
(ii) The Licensee concerned shall pay the compensation referred to under sub-clause (i) above by way of adjustment in the current or future electricity bill(s) as laid out in Schedule-III.
 
### 66. Information on Standards of Performance.
 - (i)  For Guaranteed Standards, each Licensee shall furnish to the Commission, in a report for every month and in a consolidated annual report, the following information:
 
(a) The levels of performance achieved by the Licensee with reference to the standards specified in Schedule  I to this Regulation;
 
(b) The number of cases in which compensation were payable under Regulation 65 above, and the aggregate amount of the compensation payable and paid by the Licensee,
 
(c) The number of claims made by consumers against the Licensee for failure to meet the Guaranteed Standards of Performance and the action taken by the Licensee including the reasons as to delay in payment, or non-payment of compensation for such claims; and
 
(d) The measures taken by the Licensee to improve performance in the areas covered by Guaranteed Standards and Licensees targets of improved performance for the ensuing year.
 
 (ii) The monthly reports under sub-clause (i) shall be furnished to the Commission within 15 days of the close of the month and the annual report under the sub-clause (i) shall be furnished to the Commission within 30 days of the close of the financial year.
 
 (iii) The Licensee shall furnish to the Commission, in a report for every quarter and in a consolidated annual report for each financial year, the following information as to the Overall Standards of Performance:
 
 (a) The level of performance achieved with reference to those specified in Schedule  II to this regulation; and
 
 (b) The measures taken by the Licensee to improve performance in the areas covered by Overall Standards and Licensees targets of improved performance for the ensuing year.
 
 The Quarterly reports under sub-clause (iii)  shall be furnished to the Commission within 15 days of the close of the quarter and the annual report under the said sub-clause (iii) shall be furnished to the Commission within 30 days of the close of the financial year.
 
(iv) The Commission shall, at such intervals as it may deem fit and not inconsistent with the provisions of the Act, arrange for the publication of the information furnished by Licensees under this Regulation.
 
 Chapter X
 
 Miscellaneous
----------------------------
### 67. General.
 - (i)  The Licensee shall monitor the progress of each case of new connection, billing, metering, disconnection, reconnection and theft on monthly basis and send MIS reports to the Commission every quarter, mentioning the performance standards achieved, violation of code in each category, penalty leviable, penalty adjusted etc.
 
(ii) The Licensee shall keep uploading the area-wise list and current status of new connection, billing, metering, disconnection, reconnection and number of theft cases on the website giving overall figure of such cases booked, decided and pending. The Licensee shall also upload at its website all the reports sent to the Commission in accordance with these Regulations.
 
### 68. Notice to the Consumer.
 - Any order/ notice to the consumer by the Licensee including the notice under section 56 of the Electricity Act, 2003 shall be deemed to be duly served by the Licensee if it is:
 
(a) Sent by registered post at the correct postal address of the addressee, or
 
(b) Delivered by hand to the person residing at the address notified to the Licensee by the consumer, or
 
(c) Affixed at a conspicuous part of such premises and photographed in case there is no person to whom the same can, with reasonable diligence, be delivered.
 
### 69. Exemption.
 - (i)  The standards of performance specified in this Regulation shall remain suspended during Force Majeure conditions such as war, mutiny, civil commotion, riot, flood, cyclone, lightning, earthquake, lockout, fire, etc., affecting the Licensees installations and activities.
 
(ii) Non-compliance of a standard contained in this Regulation shall not be treated as a violation, and the Distribution Licensee shall not be required to pay any compensation to affected consumer(s), if such violation is caused due to State Transmission Utility and/or Central Transmission Utility, grid failure, a fault on the Transmission Licensees network or on account of instructions given by State Load Dispatch Centre, over which the Distribution Licensee has no reasonable control..
 
### 70. Power of relaxation and power to remove difficulties.
 - The Commission may, in public interest and for reasons to be recorded in writing, relax any of the provision of these Regulations.
 
(ii) If any difficulty arises in giving effect to the provisions of these regulations, the Commission may, by any general or special order, make such provisions, not inconsistent with the provisions of the Act, which appears to be necessary or expedient for the purpose of removing the difficulties.
 
### 71. Repeal and Savings.
 - Save as otherwise provided in these Regulations, the Delhi Electricity Regulatory Commission (Performance Standard  Metering and Billing) Regulations 2002 are hereby repealed.
 
(ii) Notwithstanding such repeal
 
(a) Anything done or action taken or purported to have been taken, or proceedings initiated under such repealed Regulations, shall be deemed to have been taken under these Regulations to the extent that same were not inconsistent with the Act.
 
(b) The Commission may, at any time and on such terms as it may think fit, amend, alter or modify any provision of these Regulations or remove any error or defect in these Regulations.
 

  I
-----
 GUARANTEED STANDARDS OF PERFORMANCE
 
### 1. Restoration of Power Supply |  |  |  |
| --- | --- | --- |
| 
 | 
 Nature of cause of power supply failure
  | 
 Maximum Time Limit for restoration.
  |
| 
 1.1
  | 
 Fuse blown out or Miniature Circuit Breaker tripped
  | 
 Within three hours for Urban areasWithin eight hours for
 
 Rural areas
  |
| 
 1.2
  | 
 Service line broken
  | 
 Service line snapped from the poleWithin six hours for
 
 Urban areasWithin twelve hours for Rural areas
  |
| 
 1.3
  | 
 Fault in distribution line/system
  | 
 Temporary Supply to be restored within four hours from
 
 alternate source, wherever feasible.Rectification of fault
 
 and thereafter Restoration of normal power supply within twelve
 
 hours
  |
| 
 1.4
  | 
 Distribution transformer failed/burnt
  | 
 Temporary Restoration of supply through mobile transformer or
 
 another backup source within eight hours, wherever
 
 feasibleReplacement of failed transformer within forty-eight
 
 hours
  |
| 
 1.5
  | 
 High Tension mains failed
  | 
 Temporary restoration of power supply within four hours,
 
 wherever feasible.Rectification of fault within twelve hours
  |
| 
 1.6
  | 
 Problem in grid (33 kV or 66 kV) substation
  | 
 Restoration of supply from alternate source, wherever feasible
 
 within six hoursRoster load shedding may be carried out to
 
 avoid overloading of alternate source.Repair and restoration
 
 of supply within forty-eight hours
  |
| 
 1.7
  | 
 Failure of Power Transformer
  | 
 Restoration of supply from alternate source, wherever feasible
 
 within six hoursRoster load shedding may be carried out to
 
 avoid overloading of alternate source.Rectification action
 
 plan to be intimated to the Commission within seventy two
 
 hoursRectification to be completed within fifteen days
  |
| 
 1.8
  | 
 Burnt meter
  | 
 Restoration of supply by bypassing the burnt meter within six
 
 hoursReplacement of burnt meter within three days
  |
| 
 1.9
  | 
 Street Light Faults
  | 
 Rectification of street light faults within seventy two hours
  |
### 2. Quality of Power Supply Voltage variations:
 
 (i) The Licensee shall maintain the voltages at the point of commencement of supply to a consumer within the limits stipulated hereunder, with reference to declared voltage:
 
 (a) In the case of Low Voltage, +6% and -6%;
 
 (b) In the case of High Voltage, +6% and -9%; and,
 
 (c) In the case of Extra High Voltage, +10% and -12.5%.
 
 The voltage problem shall be resolved with the time limits specified in Table given below:
 
|  |  |  |
| --- | --- | --- |
| 
 No.
  | 
 Cause of problem related to voltage variation
  | 
 Time limit for the rendering service
  |
| 
 1.
  | 
 Local problem
  | 
 Within ninety days
  |
| 
 2.
  | 
 Tap of transformer
  | 
 Within ninety days
  |
| 
 3.
  | 
 Repair of distribution line / transformer / capacitor
  | 
 Within ninety days
  |
| 
 4.
  | 
 Installation and Up-gradation of High Tension / Low Tension
 
 System
  | 
 Within ninety days
  |
### 3. Harmonics Requirements will be specified separately at an appropriate time after conducting a detailed study.
 
### 4. Complaints about meters |  |  |
| --- | --- |
| 
 Nature of complaint
  | 
 Time to be taken by Licensee
  |
| 
 Complaint lodged for accuracy test of meter
  | 
 Within fifteen days of receiving the complaint, the Licensee
 
 shall test the meter and if needed, the meter shall be replaced
 
 within fifteen days thereafter
  |
| 
 Complaint lodged for defective / stuck meter
  | 
 Within fifteen days of receiving the complaint, the Licensee
 
 shall check the meter and if needed, the meter shall be replaced
 
 within fifteen days thereafter
  |
| 
 Complaint lodged for burnt meter
  | 
 The Licensee shall restore supply within six hours upon
 
 receipt of complaint bypassing the burnt meter and new meter
 
 shall be provided within three days
  |
### 5. Applications for New connections/Additional Load (a) Cases where power supply can be provided from existing network
 
 New connections will have to be provided by the Licensee in accordance with the time frame as per Section 43 of the Act and these Regulations.
 
 (b) Cases where power supply requires extension of distribution system
 
 (i) The Licensee shall acknowledge the receipt of the application within three days and shall intimate to the applicant in writing about the time frame in which connection can be provided, the amount of security and other charges payable within seven, fifteen, thirty and forty five days of receipt of application for Low Tension, High Tension (11KV), High Tension (33KV) and Extra High Tension (above 33KV), respectively.
 
 (ii) The supply of electricity in such cases shall be effected by the Licensee within the time limits specified hereunder:
 
|  |  |  |
| --- | --- | --- |
| 
 1.
  | 
 Electrified Areas (where extension of LT line upto five poles
 
 is required)
  | 
 Fifteen days
  |
| 
 2.
  | 
 Electrified Areas (Where extension of lines or augmentation of
 
 Distribution Transformer is required)
  | 
 Sixty days
  |
| 
 3.
  | 
 Electrified Areas (Where new Distribution Transformer is
 
 required)
  | 
 One hundred and twenty days
  |
| 
 4.
  | 
 Electrified Areas (Where existing 11 KV network needs to be
 
 strengthened)
  | 
 One hundred and eighty days
  |
| 
 5.
  | 
 Electrified Areas (Where existing 66/33 kV grid sub-station
 
 needs to be augmented)
  | 
 Two hundred and forty days
  |
 C. Erection of Sub-station to extend supply
 
|  |  |
| --- | --- |
| 
 (i)  Un-Electrified Areas(Where augmentation from nearby
 
 existing network is possible)
  | 
 Six months(After receipt of deposit of consumers’
 
 share of necessary development charges as specified in these
 
 Regulations to cover the electrification requirement for
 
 supplying electricity to 50% of the prospective consumer base.
  |
| 
 (ii)  Un-Electrified Areas/ Green Field Projects(Where new
 
 network is to be laid or grid station needs to be established)
  | 
 Twelve months(after receipt of deposit of consumers’
 
 share of necessary development charges as approved by the
 
 Commission under Miscellaneous Charges to cover the
 
 electrification requirement for supplying electricity to 50% of
 
 the prospective consumer base and availability of Right of Way
 
 and land for grid from the revenue authorities, land owning
 
 agencies. Licensee shall apply for land not later than 30 days of
 
 having known of the requirement to such land / revenue agencies
 
 with copy to the Commission)
  |
 Provided that the distribution Licensee may approach the Commission for extension of time specified above, in specific cases where the magnitude of extension of electrification works is such that it requires more time, duly furnishing the details in support of such claim for extension. Such request should be made immediately after preparation of the scheme for such extension.
 
 The Licensee shall not, however, be held responsible for the delay, if any, in extending supply, if the same is on account of problems relating to statutory clearances, right of way, acquisition of land, or the delay in consumers obligation to obtain approval of Electrical Inspector to Government for his High Tension or Extra High Tension installation, etc. over which Licensee has no reasonable control.
 
### 6. Transfer of Consumers connection and conversion of services The Licensee shall give effect to transfer of consumers connection, change of category and conversion of the existing services from Low Tension to High Tension and vice-versa within the following time limits:
 
|  |  |
| --- | --- |
| 
 Nature of request
  | 
 Time to be taken by Licensee
  |
| 
 Change of consumer’s connection due to change in
 
 ownership/occupancy
  | 
 Change shall be effected in two billing cycles
  |
| 
 Transfer of ownership to legal heir
  | 
 Change shall be effected in two billing cycles
  |
| 
 Load reduction
  | 
 Licensee, after verification, shall sanction the reduced load
 
 within ten days from the date of acceptance of application and
 
 such load reduction shall be valid from the next billing cycle
  |
| 
 Change of category
  | 
 Licence shall inspect the premies and change the category
 
 within ten days from the date of acceptance of application. Such
 
 of category shall be effective from the date of deposit of
 
 inspection fee.
  |
### 7. Complaints about consumers bills |  |  |
| --- | --- |
| 
 Nature of complaint
  | 
 Time to be taken by Licensee
  |
| 
 Complaints on billing
  | 
 Licensee shall acknowledge the complaint immediately, if
 
 received in person, or within three days from the date of receipt
 
 if received by post. If no additional information is required,
 
 Licensee shall resolve the complaint and intimate the result to
 
 the consumer within fifteen days of receipt of the complaint. In
 
 case any additional information is required, the same shall be
 
 obtained, the issue resolved and result intimated to the consumer
 
 within thirty days of receipt of the complaint.
  |
| 
 Final bill for vacation of premises/change of occupancy
  | 
 The consumer shall make a request to the Licensee for a
 
 special reading at least seven days in advance before the
 
 premises are to be vacated or change of occupancy and the
 
 Licensee shall arrange for a final bill to be delivered,
 
 including arrears if any, at least three days before the vacation
 
 of the premises or change of occupancy. It is the consumer’s
 
 responsibility to make the payment before the vacation of the
 
 premises.
  |
### 8. Issues relating to disconnection/ reconnection of supply |  |  |
| --- | --- |
| 
 Issue under consideration
  | 
 Time to be taken by Licensee
  |
| 
 Non payment of dues by the consumer
  | 
 Licensee to give fifteen days notice to pay the dues and if
 
 not paid, the Licensee may disconnect the consumer’s
 
 installation on the expiry of the notice period.
  |
| 
 Request for reconnection
  | 
 Licensee shall reconnect the consumer’s installation
 
 within two days of payment of past dues along with reconnection
 
 charges and Service Line charges, wherever applicable, . Dormant
 
 connections would be reconnected only after all formalities as
 
 required in the case of new connections is complied with.
  |
| 
 Consumer wanting disconnection
  | 
 Licensee to carry out special reading and prepare final bill,
 
 including all arrears upto the date of billing, within five days
 
 of receiving such request
  |

 II
----
 Overall Standards of Performance
 
### 1. ###
 1. Normal fuse-off calls: The Licensee shall maintain the percentage of fuse-off calls rectified within the time limits prescribed under sub-paragraph 1.1 of Schedule-I to total calls received not less than 99%.
 1.2
 
 Line Breakdowns: The Licensee shall ensure restoration of power supply within the time limits prescribed in sub-paragraph 1.3 of Schedule-I. The Licensee shall achieve this standard of performance in at least 95% of the cases.
 
 1.3
 
 Distribution Transformer Failures: The Licensee shall maintain the percentage of distribution transformers replaced within the time limits prescribed in sub-paragraph 1.4 of Schedule-I to the total distribution transformers failed not less than 95%.
 
 1.4
 
 Period of scheduled outages: Interruption in power supply due to scheduled outages, other than the load-shedding, has to be notified in advance and shall not exceed twelve hours in a day and in each such event, the Licensee has to ensure that the supply is restored by 6:00PM. The Licensee shall achieve both of these standards of performance in at least 95% of the cases.
 
 1.5
 
 Reliability Indices :The following reliability/outage indices are prescribed by the Institute of Electrical and Electronics Engineers (IEEE)  Standard 1366 of 1998. The
 
 Licensee shall compute and report the value of these indices from 2005-06 onwards:
 
 (a) System Average Interruption Frequency Index (SAIFI): The Licensee shall calculate the value as per the formula and methodology specified below.
 
 (a) System Average Interruption Duration Index (SAIDI): The Licensee shall calculate the value as per the formula and methodology specified below.
 
 (b) Momentary Average Interruption Frequency Index (MAIFI): The Licensee shall calculate the value as per the formula and methodology specified below.
 
 Method to compute Distribution System Reliability Indices The Indices shall be computed for the Discom as a whole by stacking, for each month all the 11KV/33KV feeders in the supply area, excluding those serving predominantly agricultural loads, and then aggregating the number and duration of all interruptions in that month for each feeder. The Indices would then be computed using the following formulae:
 
 Ai = Total number of sustained interruptions (each longer than 5 minutes) on ith feeder for the month
 
 Ni = Connected load of ith feeder affected due to each interruption
 
 Nt = Total connected load at 11KV in the Distribution Licensees supply area
 
 n = number of 11KV feeders in the licensed area of supply (excluding those serving predominantly agricultural loads)
 
 Bi = Total duration of all sustained interruptions on ith feeder for the month.
 
 Ni = Connected load of ith feeder affected due to each interruption
 
 Nt = Total connected load at 11KV in the Distribution Licensees supply area
 
 n = number of 11KV feeders in the licensed area of supply (excluding those serving predominantly agricultural loads)
 
 Ci = Total number of momentary interruptions (each less than or equal to 5 minutes) on ith feeder for the month
 
 Ni = Connected load of ith feeder affected due to each interruption
 
 Nt = Total connected load at 11KV in the Distribution Licensees supply area
 
 n = number of 11KV feeders in the licensed area of supply (excluding those serving predominantly agricultural loads)
 
 Note: The feeders must be segregated into rural and urban and the value of the indices must be reported separately for each month.
 
### 4. The Licensee shall propose the target level of these indices annually while submitting ARR. The Commission would accordingly notify these indices. 1.6
 
 Frequency variations: The Licensee shall achieve coordination with other network constituents such as State Transmission Utility, State Load Dispatch Center, distribution Licensees and other transmission Licensees in an endeavor to maintain the supply frequency as per the Indian Electricity Grid Code as amended from time to time. The Licensee shall furnish the unscheduled Interchange (UI)  amount receivable/payable daily, on a monthly basis, once the scheme of UI is introduced within the State.
 
 1.7
 
 Voltage Unbalance: The Licensee shall ensure that the voltage unbalance does not exceed 3% at the point of commencement of supply. Voltage Unbalance shall be computed in a manner to be specified by the Commission separately or as part of the Distribution Code or Distribution Operating Standards. The Licensee shall submit an exception report to the Commission giving details of the instances when the voltage was beyond the permissible band at the distribution transformer level.
 
 1.8
 
 Billing mistakes: The Licensee shall maintain the percentage of bills requiring modifications following complaints to the total number of bills issued, not greater than 0.2%.
 
 1.9
 
 Faulty meters: The Licensee shall maintain the percentage of defective meters to the total number of meters in service, not greater than 3%.
 
 1.10
 
 Minimise electrical accidents:Increase or decrease in no. of electrical accidents compared over a period of time will also be an indicator of the Licensees performance.
 
 1.11
 
 The Summary of Overall performance standards is as follows:
 
|  |  |
| --- | --- |
| 
 Service area
  | 
 Overall Standard of Performance
  |
| 
 Normal fuse-off calls
  | 
 At least 99% calls received should be rectified within
 
 prescribed time limits in both Cities and Towns and in Rural
 
 areas
  |
| 
 Line Breakdowns
  | 
 At least 95% of cases resolved within time limit in both
 
 Cities and Towns and in Rural areas
  |
| 
 Distribution Transformer failure
  | 
 At least 95% of DTRs to be replaced within prescribed time
 
 limits in both Cities and Towns and in Rural areas
  |
| 
 Period of scheduled outage
  |
| 
 Maximum duration in a single stretch
  | 
 At least 95% of cases resolved within time limit
  |
| 
 Restoration of supply by 6:00 PM
  | 
 |
| 
 Street Light Faults
  |
| 
 Rectification of line faults
  | 
 At least 90% cases should be complied within prescribed time
 
 limits
  |
| 
 Replacement of fused/defective unit
  | 
 |
| 
 Continuity Indices
  |
| 
 SAIFI
  | 
 To be laid down by the Commission based on the targets
 
 proposed by the Licensees.
  |
| 
 SAIDI
  |
| 
 MAIFI
  |
| 
 Frequency variations
  | 
 To maintain supply frequency within range as per IEGC.
  |
| 
 Voltage Unbalance
  | 
 Maximum of 3% at point of commencement of supply
  |
| 
 Percentage billing mistakes
  | 
 Not exceeding 0.2%
  |
| 
 Percentage faulty meters
  | 
 Not exceeding 3%
  |

 III
------
 GUARANTEED STANDARDS OF PERFORMANCE AND COMPENSATION TO CONSUMERS IN CASE OF DEFAULT
 
|  |  |  |
| --- | --- | --- |
| 
 Service Area
  | 
 Standard
  | 
 Compensation payable to consumer in case of violation of
 
 Standard (default shall be considered from the time consumer has
 
 made complaint)
  |
| 
 1. New Connection
  |
| 
 Release of connection
  | 
 Within thirty days of receipt of application (along-with
 
 prescribed charges)
  | 
 Rs.10 per Rs 1000 (or part thereof) of the demand charges
 
 deposited by consumer for each day of default
  |
| 
 2. Billing
  |
| 
 First Bill
  | 
 Within four billing cycles
  | 
 5% of the billed amount subject to maximum of Rs. 100/- upto
 
 01.06.200710% of the billed amount subject to maximum of
 
 Rs. 250/- beyond 01.06.2007
  |
| 
 Provisional Billing
  | 
 For not more than two billing cycles
  |
| 
 3. Network expansion/enhancement required to release supply
  |
| 
 Electrified Areas (where extension of line upto five poles is
 
 required)
  | 
 Fifteen days
  | 
 Rs.10 per Rs 1000 (or part thereof)
 
 of the demand charges deposited by consumer for each day of
 
 default
 
 Rs.10 per Rs 1000 (or part thereof) of the demand charges
 
 deposited by consumer for each day of default
  |
| 
 Electrified Areas (Where extension of lines or augmentation of
 
 Distribution Transformer is required)
  | 
 Sixty days
  |
| 
 Electrified Areas (Where new Distribution Transformer is
 
 required)
  | 
 One hundred and twenty days
  |
| 
 Electrified Areas (Where existing 11 KV network needs to be
 
 strengthened)
  | 
 One hundred and eighty days
  |
| 
 Electrified Areas (Where existing 66/33 kV grid sub-station
 
 needs to be augmented)
  | 
 Two hundred and forty days
  | 
 Rs.10 per Rs 1000 (or part thereof) of the demand charges
 
 deposited by consumer for each day of default
  |
| 
 Un-Electrified Areas (Where augmentation from nearby existing
 
 network is possible)
  | 
 One hundred and twenty days
  | 
 10% of the amount deposited by developer per week of default
  |
| 
 Un-Electrified Areas/ Green Field Projects (Where new network
 
 is to be laid or grid station needs to be established)
  | 
 Twelve months
  |
| 
 4. Transfer of consumer’s connection and conversion
 
 of services
  |
| 
 Transfer due to change in ownership/occupancy of property
  | 
 Within two billing cycles of acceptance of application
  | 
 Rs. 50 for each day of
 
 default
 
 Rs. 50 for each day of default
  |
| 
 Transfer to legal heir
  | 
 Within two billing cycles of acceptance of application
  |
| 
 Load reduction
  | 
 Within ten days of acceptance of application, shall be
 
 effective from next billing cycle
  |
| 
 Change of category
  | 
 Within ten days of acceptance of application, shall be
 
 effective from the date of deposit of inspection fee
  |
| 
 5. Meter complaints
  |
| 
 Testing of meter
  | 
 Within fifteen days of receipt of complaint
  | 
 Rs. 25 for each day of default
  |
| 
 Replacement of burnt meter
  | 
 Within six hours restoration of supply by bypassing the burnt
 
 meter. Meter to be replaced within three days
  | 
 Rs. 50 for each day of default
  |
| 
 Replacement of defective meter
  | 
 Within fifteen days of declaring meter defective
  | 
 Rs. 50 for each day of default
  |
| 
 6. Power supply failure
  |
| 
 Fuse blown out or MCB tripped
  | 
 Within three hours for Urban areas
 
 Within eight hours for Rural areas
  | 
 Rs. 50 for each day of default
 
 Rs. 50 for each day of default
  |
| 
 Service line broken
 
 Service line snapped from the pole
  | 
 Within six hours for Urban areas
 
 Within twelve hours for Rural areas
  |
| 
 Fault in distribution line/system
  | 
 Temporary Supply to be restored within four hours from
 
 alternate source, wherever feasible.Rectification of
 
 fault and thereafter Restoration of normal power supply within
 
 twelve hours
  |
| 
 Distribution transformer failed/burnt
  | 
 Temporary Restoration of supply
 
 through mobile transformer or another backup source within eight
 
 hours, wherever feasible
 
 Replacement of failed transformer within forty eight hours
  | 
 Rs. 100 for each day of default
  |
| 
 HT mains failed
  | 
 Temporary restoration of power
 
 supply within four hours, wherever feasible.
 
 Rectification of fault within twelve hours
  | 
 Rs. 200 for each day of default
 
 Rs. 200 for each day of default
  |
| 
 Problem in grid (33 kV or 66 kV) substation
  | 
 Restoration of supply from
 
 alternate source, wherever feasible within six hours
 
 Roster load shedding may be carried
 
 out to avoid overloading of alternate source.
 
 Repair and restoration of supply within forty eight hours
  |
| 
 Failure of Power Transformer
  | 
 Restoration of supply from
 
 alternate source, wherever feasible within six hours
 
 Roster load shedding may be carried
 
 out to avoid overloading of alternate source.
 
 Rectification to be completed within twenty days
  | 
 Rs. 500 for each day of default per day
  |
| 
 Street light faults
  | 
 Rectification within seventy two hours
  | 
 Rs. 50 for each day of default
  |
| 
 7. Voltage fluctuation
  |
| 
 Local problem
  | 
 Within four hours
  | 
 Rs. 50 for each day of default
  |
| 
 Tap of transformer
  | 
 Within three days
  |
| 
 Repair of distribution line / transformer / capacitor
  | 
 Within thirty days
  | 
 Rs. 100 for each day of default
  |
| 
 Installation and Up-gradation of HT / LT System
  | 
 Within ninety days
  |
 Note : The provisions from Sr. no. 1 to Sr. no. 5 shall come into effect from 01.06.2007. The provision at Sr. no. 6 and 7 shall come into effect six months thereafter ie. from 01.12.2007
 
 Manner of payment of compensation amount:
 
### 1. The Licensee shall register every complaint of a consumer regarding failure of power supply, quality of power supply, meters, bills etc., at the Centralized Complaint Center or Complaint Centers, Commercial Manager and intimate the complaint number to the consumer. ###
 2. The Licensee shall maintain consumer-wise records regarding the Guaranteed standards of performance in order to give a fair treatment to all consumers and avoid any dispute regarding violation of standards.
### 3. All payments of compensation shall be made by way of adjustment against current and/or future bills for supply of electricity, but not later than ninety days from the date of violation of a Guaranteed Standard. If the Licensee, however, fails to dispense the compensation amount as laid down in paragraph 3 above the aggrieved consumer(s)  can approach the respective Consumer Grievance Redressal Forum for redressal of grievances of consumers to seek such compensation. In such event, additional penalty may be levied on Licensee for not implementing regulations faithfully on a case-to-case basis.
 
 ANNEXE-I
 
 Company Name M/s............
 
 Application for Connection
 
|  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 
 | 
 Application Number
  | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 |
| 
 Category of Electricity Usage
  | 
 Domestic
  | 
 Residential
  | 
 Hostel
  | 
 Educational Institution
  | 
 Religious
  | 
 Charitable
  | 
 Others
  | 
 {|
  |
| 
 Paste (do not staple)
 
 attested
 
 Passport size
 
 Photograph
  |
 |-
 
 | Non Domestic
 
 | Shop
 
 | Bank
 
 | Hospital
 
 | Auditorium
 
 | Hotel
 
 | Others
 
 |-
 
 |
 
 | Public Lighting
 
 | Municipal Corporation Of Delhi
 
 | PWD
 
 | Delhi Development Authority
 
 | CGHS
 
 | CPWD
 
 | Others
 
 |-
 
 |
 
 | Industrial
 
 | Agricultural
 
 |
 
 | Railway Traction
 
 DMRC
 
 |-
 
 |
 
 | Change of Name
 
 | Temporary Connection
 
 |}
 
|  |  |  |  |  |  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 
 1.
  | 
 Applicant's Name (In Capital)
  | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 |
| 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 |
| 
 2.a
  | 
 Address at which supply is required (Billing Address)
  | 
 House
  | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 |
| 
 Street
  | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 |
| 
 Colony/Area
  | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 | 
 |
| 
 Pin
  | 
 |
| 
 | 
 Telephone No. (if any)
  | 
 Mobile
  | 
 |
| 
 | 
 E-mail (if any)
  | 
 |
| 
 2.b
  | 
 Office address
  | 
 |
| 
 | 
 | 
 Pin
  | 
 |
| 
 2.c
  | 
 Permanent address
  |
| 
 | 
 Pin
  | 
 |
| 
 3.
  | 
 Please indicate whether you want to install your own Bureau of
 
 Indian Standards approved meter
  | 
 Yes/No
  | 
 |
| 
 4.
  | 
 Nearest Landmark Pole No./Feeder pillar No./Nearest h. No. and
 
 New K. NO. (if available)
  | 
 |
| 
 5.
  | 
 Load applied for (in kW)
  | 
 |
| 
 6.
  | 
 Liat Documents attached
  | 
 1.
  | 
 Passport Size Photograph of Applicant
  |
| 
 | 
 | 
 2.
  | 
 Electrical Contractor Certificate for Internal Wiring (in the
 
 prescribed form)
  |
| 
 | 
 | 
 3.
  | 
 Fire Fighting/Lift Safety Certificate (whenever applicable)
  |
| 
 | 
 | 
 4.
  | 
 Address Proof
 
 Anyone of the following
 
 a. Electoral Identity Card
 
 b. Passport
 
 c. Driving Licence
 
 d. Ration Card
 
 e. Photo Identity Card Issued by any Govt. Agency
  |
| 
 | 
 | 
 5.
  | 
 Proof of Ownership/Occupancy (Anyone of the following)
 
 a. GPA
 
 b. Possession Letter
 
 c. Rent Reciept with Proof of Ownership of Landlord
 
 d. Lease Agreement
  |
| 
 | 
 | 
 6.
  | 
 No-Objection Letter of Landlord along with Proof of Ownership
 
 of landlord
  |
| 
 | 
 | 
 7.
  | 
 Other Documents; applicable for selected consumer category
 
 a. Industrial
 
 Valid Industrial Licence/Lal Dogra Certificate in case of
 
 rural areas
 
 b. Agricultural Consumers
 
 I. Certificate of Resisdence from Block Development Officer
 
 ii. No-Objection Certificate from Development
 
 Commissioner/Block Development Commissioner/Block Development
 
 Officer for tube wells
 
 C. Non-demestic for khokhas and Temporary Structure for
 
 Municipal Corporation of Delhi/Delhi Development Authority/Land
 
 Owning Agency
  |
| 
 | 
 | 
 | 
 | 
 | 
 Date
  | 
 Signature of Applicant
  |
 List of Documents
 
|  |  |  |
| --- | --- | --- |
| 
 List of Document attached
  | 
 1.
 
 2.
  | 
 Passport Size Photograph of
 
 Applicant
 
 Electrical Contractor Certificate for Internal Wiring (in the
 
 prescribed form)
  |
| 
 | 
 3.
  | 
 Fire Fighting/Lift Safety Certificate (wherever applicable)
  |
| 
 | 
 4.
  | 
 Address Proof
 
 Anyone of the following
 
 (a)  Electoral
 
 Identity Card
 
 (b)  Passport
 
 (c)  Driving
 
 License
 
 (d)  Ration
 
 Card
 
 (e)  Photo Identity Card issued by
 
 any Govt. Agency
  |
| 
 | 
 5.
  | 
 Proof of Ownership/Occupancy
 
 (Anyone of the following)
 
 (a)  GPA
 
 (b)  Possession
 
 Letter
 
 (c)  Rent
 
 Receipt with Proof of Ownership of Landlord
 
 (d)  Lease Agreement
  |
| 
 | 
 6.
  | 
 No Objection Letter of Landlord along with Proof of Ownership
 
 of landlord
  |
| 
 | 
 7.
  | 
 Other Documents; applicable for
 
 selected consumer category
 
 (a)  Industrial
 
 Valid
 
 Industrial License/lal Dora Certificate in case of rural village
 
 (b) Agricultural Consumers
 
 (iii) Certificate of Residence from Block Development Officer
 
 (iv)  No
 
 Objection Certificate from Development Commissioner/Block
 
 Development Officer for tube wells
 
 (c) Non-domestic for Khokhas and Temporary Structure
 
 (iii)  Teh
 
 Bazaari Receipt Number
 
 (iv)  No Objection Certificate for
 
 Khokha/Temporary Structure for single delivery supply
  |
| 
 | 
 Date
  | 
 Signature of Applicant
  |
 Enclosure to ANNEXE-I
 
 DECLARATION /UNDERTAKING
 
 This Declaration/Undertaking is executed on this (date) .....................day of (month)..................(year) 200 at New Delhi by
 
 \* Mr./Ms./Mrs......................................................, son/daughter/wife of ......................................................], aged ......................yrs. Resident of .................................unless the context otherwise provides includes his/her/their respective heirs, Legal representatives, successors and assigns and the Applicant(s)  hereby swear(s) and declare(s) as under
 
 OR
 
 \* (Name of Applicant), a company duly incorporated under the provisions of the Companies Act, 1956 and having its registered office at .......................................(hereinafter referred to as The Applicant(s)  which unless the context otherwise provides includes their legal representatives, and assigns, through its authorized representative hereby swears and declares as under
 
 OR
 
 \* A Sole proprietorship/ a Partnership Firm having its office at ......................................... hereinafter referred to as the Applicant, which unless the context otherwise provides includes its successors and assigns, through Mr..............................................., who is a Partner or an authorized representative hereby swears and declares as under:
 
 That the applicant shall abide by the provisions of The Electricity Act, 2003, all applicable laws, Conditions of Supply/Tariff Orders and any other Rules or Regulations as maybe notified by the DERC, as applicable from time to time.
 
 \* Delete whichever is not applicable
 
 Signed and delivered in the presence of:
 
 Witnesses:
 
### 1. Signature of the Applicant
 
### 2. Signature of the BM (D) Inspection Report
 
 From
 
 M/s (Wiring Contractor)
 
 Ref. No...........................................-
 
 M/s..............................................................................................................................(Name of the Licensee)
 
 Dear Sir,
 
 We hereby inform you that Electrical installation at the premises bearing no. ..........................................................situated on .................................. Road/Street occupied by ..............................................has been completed by us and is ready for your engineer to test and connect up with your mains. The installation was tested by us on ......................................................and the installation resistance was...........................................mega ohms. The installation comprises the following:
 
|  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- |
| 
 No. of circuits left to right on Distribution
  | 
 Size of Conductor
  | 
 Lamps
  | 
 Fans
  | 
 Plugs (5 amp)
  | 
 Plugs (15 amp)
  | 
 Other Domestic appliances
  | 
 Total KW
  |
| 
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 No
  | 
 Watt
  | 
 No.
  | 
 Watt
  | 
 No
  | 
 Watt
  | 
 No.
  | 
 Watt
  | 
 Description
  | 
 Watt
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 Circuit No. 1
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 Circuit No. 2
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 Circuit No. 3
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 Circuit No. 4
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 Circuit No. 5
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 Circuit No. 6
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 Total
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| 
 Licence wring Contractor (Name) | 
 Licence No.
  | 
 Date
  | 
 D
  | 
 D
  | 
 M
  | 
 M
  | 
 Y
  | 
 Y
  | 
 Y
  | 
 Y
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| 
 Address
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 Pin
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 City
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 Name of Applicant
  | 
 S/o
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 Address where supply is required
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 City
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 Pin
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 Address where bill is to be sent
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 City
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 Pin
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| 
 Signature of Wiring Contrator
 
 Date......................................
  | 
 Signature of Applicant
  |
 ANNEXE II
 
 Company Name M/s \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
 
 Application for Temporary Connection
 
|  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
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 Application Number
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 {|
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| 
 Paste (do not
 
 a staple) attested
 
 Passport size
 
 Photograph
 
 of Applicant
  |
 |}
 
|  |  |  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 
 1
  | 
 Applicant’s Name In Capital) (Owner/Other
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 2.a
  | 
 Address
  | 
 House
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 Street
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 Colony/Area
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 Pin
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 Telephone No.
  | 
 Mobile
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 E-mail
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 2.b
  | 
 Office address
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 Pin
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 2.c
  | 
 Permanent address
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 Pin
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 3.
  | 
 Load Applied for (in kw)
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| 
 4.
  | 
 Purpose of Temporary Connection
  | 
 Marriage/function
 
 Construction
 
 Threshe
 
 Others
  |
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 5.
  | 
 Period of Connection
  | 
 Less than 16 days
 
 2. 16 days and beyond 16 days upto 3 months
  |
| 
 6.
  | 
 Temporary Connection period
  | 
 Date
  | 
 Month
  | 
 Year
  |
| 
 From To
  | 
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| 
 Signature of Applicant
  |
 ANNEXE III
 
 Company Name M/s..............................
 
 Application for Change of Registered Consumer
 
|  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 
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 Application Number
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 {|
  |
| 
 Paste (do not
 
 a staple) attested
 
 Passport size
 
 Photograph
 
 of Applicant
  |
 |}
 
|  |  |
| --- | --- |
| 
 A.
  | 
 Connection Particular and Existing Connection:
  |
| 
 1
  | 
 Existing Consumer No.
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 2.
  | 
 Address at which supply is provided (billing Address)
  | 
 House
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 Street
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 Colony/Area
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 Pin
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 3.
  | 
 Name (in Capital) of existing Reg. Consumer)
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 4.
  | 
 Owner in whose name connection is to be changed
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 5.
  | 
 Name (in Capital) in whose name connection to be changed
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 6.
  | 
 List of Documents to be enclosed
  | 
 Copy of latest bill duly paid
 
 Proof of ownership of property
 
 NOC of previous owner for transfer of security deposit
  |
| 
 Signature of Applicant
  |
 ANNEXE IV
 
 Company Name M/s..................................
 
 Application for Transfer of Ownership to Legal heir
 
|  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 
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 Application Number
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 Category of Electricity Usage
  | 
 Domestic
  | 
 Residential
  | 
 Hostel
  | 
 Educational Institution
  | 
 Religious
  | 
 Charitable
  | 
 Others
  | 
 {|
  |
| 
 Paste (do not staple)
 
 attested
 
 Passport size Photograph
  |
 |-
 
 | Non Domestic
 
 | Shop
 
 | Bank
 
 | Hospital
 
 | Auditorium
 
 | Hotel
 
 | Others
 
 |-
 
 |
 
 Industrial
 
 |
 
 Agricultural
 
 | Railway Traction
 
 DMRC
 
 |}
 
|  |  |
| --- | --- |
| 
 A.
  | 
 Connection Particular of Previous Owner:
  |
| 
 1
  | 
 Existing Consumer No.
  | 
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| 
 2.
  | 
 Address at which supply is provided (billing Address)
  | 
 House
  | 
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 Street
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 Colony/Area
  | 
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 Pin
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 3.
  | 
 Name (in Capital) in whose name connection to be changed
  | 
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 Telephone No.
  | 
 Mobile
  |
| 
 E-Mail
  | 
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| 
 6.
  | 
 List of Documents to be enclosed
  | 
 Copy of latest bill duly paid
 
 Copy of Mutation letter/Legal
 
 hair certificate
 
 NOC from other Legal heir in case connection is to be
 
 changed in the name of one of the Legal heirs
  |
| 
 Signature of Applicant
  |
 ANNEXE V
 
 Company Name M/s...............................
 
 Application for Load Enhancement/Reduction
 
|  |  |  |  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 
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 Application Number
  | 
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| 
 Category of Electricity Usage
  | 
 Domestic
  | 
 Residential
  | 
 Hostel
  | 
 Educational Institution
  | 
 Religious
  | 
 Charitable
  | 
 Others
  |
| 
 Non Domestic
  | 
 Shop
  | 
 Bank
  | 
 Hospital
  | 
 Auditorium
  | 
 Hotel
  | 
 Others
  |
| 
 | 
 Industrial
  | 
 Agricultural
  | 
 | 
 Railway Traction
 
 DMRC
  |
| 
 Load Enhancement
  | 
 Load Reduction
  |
| 
 Existing Load...................................kW
  | 
 Addl. Load
 
 Reqd./.......................kW
 
 Load Reduction reqd...............................kW
  | 
 Total Load.................................kW after
 
 enhancement/Reduction
  |
|  |  |  |
| --- | --- | --- |
| 
 1
  | 
 Existing Consumer No.
  | 
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| 
 2.
  | 
 Applicant's Name (in Capital) Owner/Other
  | 
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| 
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| 
 3.
  | 
 Address at which supply is provided (Billing Address)
  | 
 House
  | 
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| 
 Street
  | 
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| 
 Colony/Area
  | 
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| 
 Pin
  | 
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| 
 Telephone No.
  | 
 Mobile
  |
| 
 E-Mail
  | 
 |
| 
 4.
  | 
 List of Documents:
  | 
 Installation Test Report if
 
 additional wring is done
 
 Any other document (please specify)
  |
| 
 Signature of Applicant
  |
 ANNEXE VI
 
 Company Name M/s..............................
 
 Application for Change of Category:
 
|  |  |  |  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 
 | 
 Application Number
  | 
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| 
 Present Category of Usage
  | 
 Domestic
  | 
 Category of usage to be changed to
  | 
 Domestic
  |
| 
 Non-Domestic
  | 
 Non-Domestic
  |
| 
 Industrial – SIP
 
 Industrial - LIP
  | 
 Industrial – SIP
 
 Industrial - LIP
  |
|  |  |  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 
 1.
  | 
 Applicant's Name (in Capital) Owner/Other
  | 
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| 
 2.
  | 
 Address
  | 
 House
  | 
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| 
 Street
  | 
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| 
 Colony/Area
  | 
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| 
 Pin
  | 
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| 
 Telephone No.
  | 
 Mobile
  |
| 
 E-Mail
  | 
 |
| 
 3.
  | 
 (a)  Existing Consumer K. NO.
 
 (b)  Existing Load as per electricity bill (kW/HP)
  | 
 | 
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 |
| 
 |
| 
 4.
  | 
 Change of Category desired
  | 
 |
| 
 4.
  | 
 List documents attached
  | 
 1. Installation Inspection Report
 
 2.
 
 3.
 
 4.
  | 
 |
| 
 Signature of Applicant
  |
 ANNEXE VII
 
 METER TESTING REPORT
 
### 1. CONSUMER PARTICULARS Name of consumer ...
 
 Address......
 
 K. No...
 
 Sanctioned Load...
 
### 2. METER PARTICULARS Meter No. ... Size
 
 Dial No. ...
 
 Size
 
 Type.. C. T. Ratio
 
 E/L LED Status Rev LED status
 
 C. T. Ratio
 
### 3. REVOLUTION/PULSE TEST Meter Constant.. Load .
 
 Load .
 
 Reading before test. Reading after test
 
 Reading after test
 
 No. of Revolution/pulse taken... Actual Time Taken for the test.
 
 Energy Recorded by meter Energy Recorded by accucheck..
 
 Sl. No of Accucheck Calibration validity upto..
 
 Error..
 
 RESULT
 
 Consumer Meter recorded % Less/More Consumption, Need Replacement/Results are within Limits
 
 It is to certify that the testing has been carried out as per the procedure prescribed by the Commission. An external load of  kW was used for testing for 1 kWh and total time taken was..min. The testing was carried out by using optical scanner for counting the pulses/revolutions. Before entering the premises the Identity Card was shown and Visiting Card handed over to the consumer.
 
 Signature of Consumer Signature of Company Official
 
 Note: Approximate time taken for test for different external loads is as under
 
|  |  |
| --- | --- |
| 
 Load in kW
  | 
 Approximate time in Minutes
  |
| 
 1 kW
  | 
 60
  |
| 
 2 kW
  | 
 30
  |
| 
 4 kW
  | 
 15
  |
| 
 5 kW
  | 
 12
  |
 ANNEXE VIII
 
 Company Name M/s ..................................
 
 Application for Self Assessed Bill
 
|  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 
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 Application Number
  | 
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| 
 1.
  | 
 Name (in Capital) Owner/Other
  | 
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| 
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| 
 2.
  | 
 Address
  | 
 House
  | 
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| 
 Street
  | 
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| 
 Colony/Area
  | 
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| 
 Pin
  | 
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| 
 3.
  | 
 K.No.
  | 
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| 
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 Date
  |
| 
 4.
  | 
 Based on Reading
  | 
 1. Previous Reading
  | 
 |
| 
 2. Current reading
  | 
 |
| 
 3. Net Consumption
  | 
 |
| 
 Amount
  | 
 |
| 
 5.
  | 
 Based on average consumption of last 6 months
  | 
 Amount :
  |
| 
 6.
  | 
 Mode of Payment
  | 
 Cheque
 
 DD/P.O. Cash
  |
| 
 | 
 Date
  | 
 Signature of Applicant
  |
 ANNEXE IX
 
 Company Name M/s ............................
 
 Application of Advance Payment
 
|  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 
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 Application Number
  | 
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| 
 1.
  | 
 Applicant Name (in Capital) Owner/Other
  | 
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| 
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| 
 2.
  | 
 Address
  | 
 House
  | 
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| 
 Street
  | 
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| 
 Colony/Area
  | 
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| 
 Pin
  | 
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| 
 3.
  | 
 K.No.
  | 
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| 
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 | 
 Date
  |
| 
 4a.
  | 
 Payment Advance being made :
  | 
 | 
 |
| 
 4b.
  | 
 Previous dues (if any) :
  | 
 | 
 |
| 
 4c.
  | 
 Net Advance
  | 
 | 
 |
| 
 5.
  | 
 Mode of Payment
  | 
 Cheque
  | 
 Details
  | 
 |
| 
 DD/P.O.
  | 
 |
| 
 Cash
  | 
 |
| 
 | 
 Signature of Applicant
  |
 ANNEXE X
 
 Company Name M/s...................................
 
 Application for Disconnection
 
|  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 
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 Application Number
  | 
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| 
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 Particulars of existing owner
  |
| 
 1.
  | 
 Existing Consumer No. (K. No.)
  | 
 |
| 
 2.
  | 
 Name (in Capital)
  | 
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| 
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| 
 3.
  | 
 Address at which disconnection is required
  | 
 House
  | 
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| 
 Street
  | 
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| 
 Colony/Area
  | 
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| 
 Pin
  | 
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| 
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 Telephone NO.
  | 
 Mobile
  |
| 
 4.
  | 
 Date on which disconnection is to be carried out
  | 
 |
| 
 5.
  | 
 List of Documents
  | 
 1. Copy of latest bill duly paid
  |
| 
 | 
 Date:
 
 Signature of Applicant
  |
 ANNEXE XI
 
 Inspection Report
 
|  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 
 Date of Inspection
  | 
 | 
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 Sl No
  | 
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| 
 Name of the Consumer
  | 
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 Dist.
  | 
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 Zone
  | 
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| 
 Name of the User
  | 
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 K. No.
  | 
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| 
 Address
  | 
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 Book No.
  | 
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| 
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 Load Details
  | 
 |
| 
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 Sanctioned Load
  | 
 |
| 
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 | 
 Billing Load
  | 
 |
| 
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 | 
 Total Connected Load
  | 
 |
| 
 | 
 | 
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 | 
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 | 
 Category/Tariff Code
  | 
 |
| 
 Type of Irregularity
  | 
 Inspecting Agency
  | 
 ENF
  | 
 Zone
  | 
 Pvt.
  | 
 Others
  | 
 |
| 
 | 
 Misuse/Unauthorised
  | 
 Excise Load
  | 
 |
| 
 | 
 DirectTheft
  | 
 D
 
 A
 
 E
  | 
 L
 
 P
 
 F
  |
|  |  |  |
| --- | --- | --- |
| 
 Meter No. (Painted) \_\_\_\_\_\_\_\_\_\_\_\_\_\_
  | 
 CT Box Seal No.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
 
 \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  | 
 Found\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
 
 \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  |
| 
 Meter No. (Dial)  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  | 
 Meter Box Seal\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
 
 \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
 
 \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  | 
 Found\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
 
 \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  |
| 
 |
| 
 Reading (KWH) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  | 
 Meter Terminal Seal No\_\_\_\_\_\_\_\_\_\_\_\_\_
  | 
 Found\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
 
 \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  |
| 
 Reading (KVAH) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  | 
 Half Seal No. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  | 
 Found\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
 
 \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  |
| 
 Reading (KVARH) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  | 
 Working meter\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  | 
 |
| 
 (MDI) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  | 
 Cable Status\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  | 
 |
| 
 Power
 
 Factor)\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_(Size) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  | 
 | 
 |
| 
 (Type) \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_(CT
 
 Ratio)\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  | 
 | 
 |
 Shunt Capacitor ................No. of Shunt Capacitor of ..................................rating make.................................. found installed in working order to maintain the power factor/no shunt capacitor found installed. Power factor measured ........................................lagging
 
 Generator: ......................................KVA found installed with/without permission Details of Paper Seal (Johnsons) Pasted...................................................................................
 
 Other observations by Inspection Team:............................................................................................................................
 
 ...................................................................................................................................
 
 ...................................................................................................................................
 
 Advice to Consumer :- You are requested to please appear before EAC on time and date mentioned in show Cause Notice inspection team member/police man
 
 Signature of Consumer
 
 Signature of authorized officer ........................ ........................ ........................ ........................
 
 Name 1. ........................ 2......................... 3.........................4.........................
 
 Designation ........................ ........................ ........................ ........................
 
 Employee No......................... ........................ ........................ ........................
 
 ANNEXE XII
 
 Form for lodging complaint regarding load shedding
 
### 1. Name of the Consumer: ###
 2. Address and contact No:
### 3. Area affected due to load shedding: ###
 4. Date of load shedding
### 5. Duration of load shedding Signature of Applicant
 
 ANNEXE XIII
 
 Assessment of energy in cases of theft/pilferage
 
 Assessment of energy in the cases of theft/pilferage shall be done based on the following formula :
 
 Units assessed = L x D x H x F, where
 
 Where L is load (connected/sanctioned load whichever is higher) in kW where kWh rate is applicable and in kVA where kVAh rate is applicable.
 
 D is number of days per month, during which theft / pilferage is suspected and shall be taken for different categories of use as below :
 
 (a) Continuous industry 30 days
 
 (b) Non-continuous industry 25 days
 
 (c) Domestic use 30 days
 
 (d) Agriculture 30 days
 
 (e) Non-Domestic (continuous) Viz. Hospitals, hotels and restaurants, guest houses, nursing homes, petrol pumps. 30 days
 
 (f) Non domestic (general) i.e. other than (e) 25 days
 
 H is use of supply hours per day, which shall be taken for different categories of use as below :
 
 (a) Single shift industry (day / night only) 10 hrs.
 
 (b) Non-continuous process industry (day and night) 20 hrs.
 
 (c) Continuous process industry 24 hrs.
 
 (d) Non-domestic (general) including restaurants Hotels, hospitals, nursing homes, guest houses, petrol pumps 20 hrs.
 
 (e) Domestic 8 hrs.
 
 (f) Agriculture 10 hrs.
 
 F is load factor, which shall be taken for different categories of use as below :
 
 (a) industrial 60%
 
 (b) non-domestic 60%
 
 (c) domestic 40%
 
 (d) agriculture 100%
 
 (e) direct theft# 100%
 
 The working hours for the purpose of assessment in the cases of bonafide domestic use for operating domestic water pump, microwave owens, washing machines and petty domestic appliances shall not be considered for more than one hour working per day on 100% load factor.
 
 Assessment of energy in case of temporary connection
 
 In the case of temporary connection the assessment for pilferage of energy shall be done as per the following formula:
 
 Units assessed = L x D x H, where
 
 L = Load (connected/declared connected/sanctioned load whichever is higher) in kW
 
 where kWh rate is applicable and in kVA where kVAh rate is applicable
 
 D = No. of days for which supply is used
 
 H = 12 hours
 

