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Kiran Mirchandani, Winifred Poster (?):
Borders in Service: Enactments of Nationhood in Transnational Call Centres (?)
9781487500801 (?) of 1487500807
, in Engels, University of Toronto Press, Scholarly Publishing Division, Nuwe
In Stock, plus shipping
Kiran Mirchandani, Winifred Poster, Books, Social and Cultural Studies, Borders in Service: Enactments of Nationhood in Transnational Call Centres, Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.
Kategorie: Books>Social and Cultural Studies
Data uit 2017-04-13 09:04h
ISBN (alternatiewe skryfwyses): 1-4875-0080-7, 978-1-4875-0080-1
Borders in Service: Enactments of Nationhood in Transnational Call Centres (?)
9781487500801 (?) of 1487500807
, in Engels, University of Toronto Press, Scholarly Publishing Division, hardeband, Nuwe
Borders-in-Service~~Kiran-Mirchandani, Borders in Service: Enactments of Nationhood in Transnational Call Centres, Hardcover
Data uit 2017-04-13 09:04h
ISBN (alternatiewe skryfwyses): 1-4875-0080-7, 978-1-4875-0080-1
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