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How to Use Conversational AI to Enhance Engagement | Microsoft Power Virtual Agents
Emner om virtuel helpdesk-medarbejder og chatrobot
Debraj Ghosh, Sr. Product Marketing Manager, 28. maj 2020
We launched Power Virtual Agents as te newest member of te low-code Microsoft Power Platform at te end of 2019. Power Virtual Agents empowers subject matter experts or citizen developers to create world-class chatbots without code. Power Virtual Agents is built on te following foundational values:
Democratizing Conversational AI – Empowering your subject matter experts to easily create powerful chatbots using a guided, no-code graphical interface. There is no need for developers or data scientists.
Engaging Naturally – Engage with customers and employees conversationally. Resolve routine issues easily, freeing staff to focus on more complex matters.
Taking Action – Easily connect your backend systems with a few clicks using te hundreds of connectors that come with Power Platform – or call APIs and custom workflows using Microsoft Power Automate.
Continually Enhancing – Leverage our AI on your website to automatically build chat topics and get started in a few clicks. Access powerful metrics and insights from your chatbot’s usage to help determine which topics to build next.
Learn te fundamentals of Power Virtual Agents
Check out how easy it is to build a chatbot with our new Mechanics Demo Bench for Power Virtual Agents. You’ll see one of our product leads, Emma Archer demonstrate many of its core functions and ease of use.
Begin Your Journey with Power Virtual Agents
With this robust set of capabilities out-of-the-box, Power Virtual Agents has provided unique chatbot solutions for many customers in te months since our launch. For example, TruGreen envisions using Power Virtual Agents to enhance te end-to-end customer experience. Also, more recently, Coca-Cola announced a strategic partnership with Microsoft which includes Power Virtual Agents as part of te broader initiative. Many other customers are in te process of completing POCs and beginning their Power Virtual Agents deployments as we continue to expand our capabilities and our customers continue to leverage te service for amazing chatbot experiences.
We hope you will explore te possibilities with Power Virtual Agents by starting a trial today. You can build your first chatbot in a matter of minutes and get started on delivering an engaging experience for your customers and employees.  Also, make sure to follow our blog for te latest feature updates and use cases for chatbots. Please join our community to share your ideas, provide your comments, and even help drive te future direction of our product development.
Below are some quick links to get started on your journey!
Power Virtual Agents Webpage
Power Virtual Agent Technical Docs
Power Virtual Agents Video Gallery
Power Virtual Agents Blog
Hvad er Power Virtual Agents?
Opret samtaleoplevelser, der tilbyder support, ved nemt at bygge effektive robotter ved hjælp af en styret grafisk brugergrænseflade, som ikke kræver kodning – ingen behov for dataspecialister eller udviklere.
Følg Power Virtual Agents
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