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Creating the right environment - A tool for staff | Free From Fear
Remember as a housing officer no-one expects you to deliver a comprehensive rescue package
Rather, provide an effective early response
Every interaction is an opportunity to create space for action
Don't attach the abuser's character, instead talk about behaviours
Don't tell someone they should leave (it may not be safe)
Don't use words like 'abuse' or 'violence'
Always work with, not do to the client - explain your concerns, discuss any action you plan to take and why
Always talk to the client alone
Summarise what's been said to check you understand
Provide information and explain options
I can see you're upset, would you like to talk about it?
Are there times you've felt afraid? (if yes) Can you tell me about that?
Can you tell me about the relationship?
Has anyone ever hurt you (if yes) How did they hurt you?
Is there someone you can talk to about things?
What would you like to happen next?
Develop a key message
Thank you for sharing this with me
It is not your fault
I'm here to support you, help is available
I'm concerned about you, (and your children's) safety
No one deserves to be hurt or treated in that way
6. Consider the experiences of the tenant
Has the tenant experienced any of the following? (This is not exhaustive)
If yes to any of these, refer to risk assessment.
Threats to injure or kill
Blamed for perpetrator's behaviour
Isolation from family and friends
Denied access to money
7. Considerations where children are involved
Where children are involved, if there has been any of the following consider a Duty to Report safeguarding referral.
Threats to take children or call social services
Violence or yelling children may be exposed to
Situations where child has hurt themselves
Child acting out perpetrator's behaviour
Injuries or urgent medical attention needed
How the client is feeling
Is the client safe? Are children safe?
Mental health, alcohol, language, disability issues
What is the perpetrator capable of? Is there history of abuse?
Are there repeat incidents? Is abuse escalating?
Is there additional vulnerability?
Respond to any immediate concerns
Provide information & options - signpost to relevant services
Outline ways you as a landlord can help them
Refer for risk assessment
Discuss any safeguarding concerns with the tenant
Discuss SASH measures, explore target hardening
Share/discuss information with relevant staff/agencies
Record the facts, use tenants own words where possible
2.5 Creating the right environment 2.6 Professional Judgement
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1. Cartrefi Mwy Diogel: Gweithio gyda’n gilydd
1.4 Asesu Risg a MARAC
1.5 Eiriolwyr a Chynghorwyr
1.6 Datgeliadau Cyfraith Clare
2. Ymateb i Ddioddefwyr
2.1 Y porth o dai cymdeithasol i gymorth parhaus
2.4 Pobl sy’n Fwy Agored i Niwed
2.5 Creu’r amgylchedd cywir
Creu’r amgylchedd cywir: offeryn i staff
3.2 Camau i wella diogelwch personol
3.3 Atgyfeiriadau at asiantaethau arbenigol ar gyfer cynllunio diogelwch unigol
3.4 Newid eiddo a throsglwyddiadau
4. Ymateb i gyflawnwyr trosedd
1.1 The National Training Framework for VAWDASV
1.2 Training for staff in front line roles
1.3 The Specialist Syllabus
2. Multi Agency Collaboration
3. Mechanisms for Early Intervention
4. Policies and Procedures
7. Target Hardening (SASH)
8. Responding to Perpetrators
10. Monitoring and Quality Assurance
1. The case for improving responses to VAWDASV
2. VAWDASV Leadership Series
3. Developing VAWDASV Strategy
5. Innovation and Partnerships
1. Safer Homes: Working Together
1.1 Multi Agency Fora
1.4 Risk Assessment (and MARAC)
1.5 Advocates and advisors
1.6 Clare’s Law Disclosures
2. Responding to Victims
2.1 Gateway through social housing to ongoing support
2.5 Creating the right environment
Creating the right environment - A tool for staff
3.2 Measures to improve personal safety
3.3 Referrals to specialist agencies for individual safety planning
3.4 Property moves and transfers
4. Responding to Perpetrators
1.1 Y Fframwaith Hyfforddi Cenedlaethol ar gyfer Trais yn erbyn Menywod, Cam-drin Domestig a Thrais Rhywiol
1.2 Hyfforddiant ar gyfer staff mewn gwaith rheng flaen
1.3 Y Maes Llafur Arbenigol
3. Mecanweithiau ar gyfer Ymyrraeth Gynnar
4. Polisïau a Gweithdrefnau
7. Gwella Diogelwch (SASH)
8. Ymateb i gyflawnwyr
10. Monitro a Sicrwydd Ansawdd
1. Yr achos dros wella VAWDASV
2. Cyfres Arweinyddiaeth VAWDSAV
3. Datblygu Strategaeth VAWDASV
5. Arloesedd a Phartneriaethau