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FAQ – SMART Motorway Tunnel
Tunnel is OPEN to road traffic.
Why the flooding problem still occured at certain area in Kuala Lumpur (e.g the massive flood on 3 March 2009 at PWTC) and which area is under the SMART system control?
During 3 March 2009 flashflood in Kuala Lumpur (PWTC), the bulk of the intense heavy rainfall was concentrated in the Sungai Batu and Sungai Gombak catchments. As a result, this intense and localised heavy rainstorm caused Sungai Batu to swell quickly and overtop in a number of low lying areas for example in the vicinity of PWTC and Sentul (Jln Ipoh) areas and caused massive flood at PWTC area. These two rivers are beyond the catchment areas of the SMART tunnel system as the areas are located along the Sungai Gombak and Sungai Batu whereby SMART designated areas are Sungai Ampang and Sungai Klang catchments.
Where is SMART Highway office located?
Dimanakah lokasi pejabat Lebuhraya SMART?
The address of our office is at SMART Motorway Control Center, Jalan Davis, Off Bulatan Kg Pandan, 50400 Kuala Lumpur. It is located beside Bulatan Kg Pandan
Pejabat kami adalah di Pusat Kawalan Terowong SMART, Jalan Davis, Off Bulatan kg Pandan, 50400 Kuala Lumpur. Ianya terletak disebelah Bulatan Kg Pandan
What is the right procedure to follow when accident occur involving faulty toll barriers?
Apakah prosidur yang betul apabila berlaku kemalangan yang menglibatkan kerosakan akibat palang tol yang rosak?
If your car has been hit by our toll barrier, please do not hesitate to report the incident immediately to the toll plaza supervisor. If your car is damaged, you will have to make a police report to the nearest police station so that the management can take proper action. For any repair claims to be made to SMART, make sure you bring along your police report and receipt (invoice or cash bill) of the repair that you have made to your vehicle from a Persatuan Insuran Am Malaysia (PIAM) authorized workshop.
Sekiranya kenderaan anda dilanggar palang tol kami, sila lapurkan kejadian berikut kepada penyelia plaza tol. Sekiranya berlaku kerosakan, anda diminta membuat lapuran di mana mana balai polis untuk membolehkan pihak pengurusan mengambil tindakan selanjutnya. Untuk tuntutan bayaran pembaikpulihan kenderaan daripada SMART, sila bawa bersama lapuran polis dan resit (invois atau bil tunai) pembaikpulihan daripada workshop yang diiktiraf oleh Persatuan Insuran Am Malaysia (PIAM).
What are the services provided by SMART Ronda?
Apakah kemudahan yang disediakan oleh SMART Ronda?
The SMART Ronda caters for all emergency cases including car breakdown, accidents and practically all assistance that you need. The best part of it is that they are free of charge!
SMART Ronda boleh membantu didalam apa jua kes kecemasan, termasuk kemalangan dan kerosakan kenderaan. Dan perkhidmatan ini adalah percuma!
How many entrance and exit are there in SMART Highway?
Ada berapa jalan keluar dan masuk ke Lebuhraya SMART?
The entrance and exit in SMART Highway are located at:
at Sg Besi, beside the TUDM airfield
at Jalan Tun Razak, near Bulatan Kg Pandan, beside RHB Bank
at Jalan Sultan Ismail, at the traffic light of Park Royal Hotel, beside Berjaya Time Square
Jalan keluar dan masuk ke Terowong SMART terdapat di:
di Sg Besi, bersebelahan lapangan terbang TUDM
di Jalan Tun Razak, di bulatan Kg Pandan, bersebelahan RHB Bank
di Jalan Sultan Ismail, di lampu isyarat Hotel Park Royal, bersebelahan Berjaya Time Square
What do I do in case of an emergency in the tunnel?
Apa yang harus dibuat jika berlaku kemalangan didalam terowong?
Please proceed with care to the nearest exit point where you will find the emergency phone which will connect you directly to the Motorway Control Center. Another option would be for you to call our helpline no 1-300-887188 from your mobile phone
Anda diminta untuk pergi ke pintu keselamatan terdekat dimana terdapat telefon kecemasan. Telefon ini akan menghubungi anda terus ke Pusat Kawalan Lebuhraya SMART. Anda juga boleh menghubungi terus ke Pusat Kawalan SMART melalui telefon bimbit dengan menalefon Talian Bantuan 1-300-88-7188
What types of vehicle are allowed to use the tunnel?
Kenderaan jenis apa yang dibenarkan untuk mengguna terowong SMART?
Only cars, MPVs and SUVs not exceeding 2m in heights are allowed to go through.
Cuma kereta, MPV dan SUV yang ketinggiannya tidak melebihi 2m sahaja yang dibenarkan masuk
How many emergency exits are there in the tunnel?
Ada berapa pintu kecemasan didalam terowong?
There are 15 emergency exits including 6 escape shafts to the surface
Terdapat 15 pintu kecemasan, termasuk 6 laluan ke permukaan jalan
How many Closed Circuits TV (CCTV) are there in the tunnel?
Ada berapa kamera litar tertutup didalam terowong?
The SMART motorway is equipped with 67 CCTVs to allow the Traffic Controllers to oversee the entire stretch of the highway
Terowong SMART mempunyai 67 kamera litar tertutup (CCTV) untuk membolehkan pemantauan dilakukan sepanjang terowong lebuhraya SMART
How will traffic be cleared in case of accident in the tunnel?
Bagaimanakah trafik dileraikan jika berlaku sebarang kemalangan didalam terowong?
The SMART ERT (emergency response team is a 24-hour standby team) will respond immediately to emergencies or accidents that may occur inside the tunnel. The ERT works closely with the police, hospital and fire brigade in handling such emergencies.
SMART ERT (pasukan tindakan kecemasan yang beroperasi 24 jam) akan bertindak segera atas sebarang kecemasan atau kemalangan yang mungkin berlaku didalam terowong. Pasukan ini bekerja rapat dengan pihak polis, hospital dan bomba untuk menangani sebarang keadaan kecemasan.
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