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What is our return policy for online orders?
For food item returns, they are never put back on the shelf, even if they have not been opened. Food handling has serious regulations especially for chilled or frozen foods and since the store can’t be sure you kept it cold they have to toss it.
We do not accept any kind of our products return or change request, unless the following cases:
5- Un-match With Your Order
6- Un-match With Description on Website or in Catalog
What is the return process only for the above cases?
1- Send an email, or text message via the contact page and attach a picture of the return items.
2- We will in touch with you shortly.
3- After two business hours, if we didn’t contact you please call us.
4- We will refund %100 of your money the same way that you paid.
5- We can refund %100+%2 of your money to your wallet on the site for your next purchases.
6- In the case of the returnable, unopened, unfrozen, and non-fresh items to us, we will pay the shipping fee.
7- In case of our mistake-sent items; instead of return, If you like to keep useable items, then we will credit the shipping fee, and you will pay the rest.
سیاست بازگشت ما برای سفارشات آنلاین چیست؟
مواد غذایی برگشتی، هرگز دوباره در قفسه قرار نمی گیرند ، حتی اگر باز نشده باشند. جابجایی مواد غذایی به ویژه برای غذاهای سرد یا منجمد مقررات خاصی دارد و از آنجا که فروشگاه نمی تواند از سرد نگه داشتن آن اطمینان داشته باشد ، بنابراین باید آن را دور بریزد
ما هیچ نوع درخواست بازگشت یا تعویض محصولات خود را نمی پذیریم ، مگر در موارد زیر
نامنطبق با سفارش و فاکتور شما
نامطبق با توضیحات در وب سایت یا در کاتالوگ
روند بازگشت فقط برای موارد فوق چیست؟
از طریق صفحه تماس به ما ایمیل یا پیامک ارسال کنید و عکس از موارد برگشتی را ضمیمه کنید.
به زودی با شما تماس خواهیم گرفت.
پس از دو ساعت کاری ، اگر با شما تماس نگرفتیم میتوانید زنگ بزنید.
ما 100٪ از پول شما را به همان روشی که پرداخت کرده اید بازپرداخت خواهیم کرد.
ما می توانیم ٪ 100 + ٪ 2 پول شما را به کیف پولتان در سایت واریز کنیم تا در خریدهای بعدی از آم استفاده نمایید
در مورد اقلام قابل برگشت ، باز نشده ، غیر منجمد و غیر تازه ، ما هزینه حمل و نقل را پرداخت خواهیم کرد.
در صورت اشتباه ارسال موارد از طرف ما ؛ به جای برگشت ، اگر دوست دارید میتوانید اقلام قابل استفاده را نگه دارید ، ما هزینه حمل و نقل را اتخفیف می دهیم و شما فقط بقیه مبلغ را پرداخت می کنید.
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The store is inactive now because: We are moving to a new warehouse and improving our infrastructures. We'll back with amazing services again in Aug 2022. Dismiss