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Shop für alle Performance Artikel
FAQ - Häufig gestellte Fragen
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Ordered by Lowest Rating First
Newest FirstHighest Rating FirstLowest Rating First
5 Star only4 Star only3 Star only2 Star only1 Star only
Anonymous, Unknown.   [Verified Anonymous Buyer]
BRONZE Member since May 2008
"Utterly disappointed in the way things have been handled when ordering from them this time. I understand COVID is making things difficult for everyone, but honestly in this case it s no excuse at all."
SILVER Member since Oct 2021
Reply from Home of Poi: "Unfortunately Australia is refusing to take any postal items sent from the USA, so we could not ship to this customer. We are now using a different freight carrier now."
Only one lighting setting, dissapointed
"After having owned a jailhouse homeofpoi before, which I wore out, I was Super disappointed upon delivery to realize this product had only one lighting setting - a constantly changing gradiant of colours. I thought this will be like the previous product, with the ability to choose a steady colour."
Hebeldan, Israel.    [Verified Buyer]
SILVER Member since Dec 2019
Reply from Home of Poi: "We also sell a multi-function juggling ball that has the options as described. Unfortunately, they look very similar from the outside to the basic poi ones you purchased. I will contact you to get the other type sent."
"Fire snake did not burn well and weak"
Romen Romyou, Jordan.    [Verified Buyer]
SILVER Member since Aug 2016
"Russian grips are generally pretty huge, but these are especially large. There isn't a hope in hell of being able to transition to the finger loop because it is beyond the extent of the reach of my finger when I have the grip in hand. The grip is also so large that it's tough to do finger spins with the main grip. I think if the grips were an inch smaller they would be far less unwieldy. The black powder coating makes generates a bit of friction, too. It's smooth but not metal smooth. Above all else though, these are ridiculously imbalanced. They are so frustrating. I feel like trying to use these set me back a bit. I don't think these would be particularly good for anything other than belly dancing/slow movement/non-spinning."
Jade.andersen, Canada.    [Verified Buyer]
SILVER Member since Jul 2017
i'm not satisfied about this product
"The balls are too heavy and the cord is too short. I can't play and practise with this pois! Sorry!"
Sandra Lukas, Austria.    [Verified Buyer]
SILVER Member since Aug 2017
"so I tryed to contact post office in paris(its difficalt)-tham cannot find my parcel.so you writed that its will come back in new zeland-and after some periode my money will come back on card/wright?so I cannot use allready payed for order same before...."
Yulia, France.    [Verified Buyer]
SILVER Member since Oct 2014
"While they still required the creation of a staff (something I'm use to at this point) the simplicity of attaching the hubs makes it worth it. i was hard pressed to find anything close to a hub with the wire attachment."
Renata, USA.    [Verified Buyer]
SILVER Member since Feb 2016
It has not arrived. Sadly
"It has not arrived. Sadly to say I'm very disappointed, I was very excited about this product."
Sierra, USA.   [Verified Buyer]
SILVER Member since Dec 2015
Reply from Home of Poi: "Support was provided to this customer to get their order."
Have not been able to use them.
"I was supposed to receive the devil sticks and ultrapoi before February 24, but they just came in on Tuesday, March 1. On Monday February 29 I was rushed to the hospital for a life-threatening emergency surgery on my stomach, so it's going to be some bit of time before I can play with my new toys :("
Tristan, USA.    [Verified Buyer]
GOLD Member since Nov 2013
A la livraison piles vide
"A la livraison piles vide .Les boutons marche arrets on trÄ—s vite cassÄ— deux moi apres achat c'est le programe d'une , qui ne fonctionne plus ..tres dessus .....j'espere que votre service apres vente fonctionnes mieux...."
Pierre, France.    [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "Contacted customer directly to explain the batteries that are shipped with the ninja poi are not fully charged due to customs rules and regulations."
"My order should have come before February 12 of this year. Today we are 16 and still does not arrive."
Elizabeth, Chile.   [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "contacted customer directly to confirm address and supply maximum delivery dates, if the parcel does not show by that date we will send a replacement via courier for free."
Middle Light Stopped Working :/
"After 20 minutes, the middle light stopped working. Now only the ends light up! I sure hope HoP sends a new unit!"
Jeremy, USA.    [Verified Buyer]
SILVER Member since May 2013
Reply from Home of Poi: "Customer contacted and help provided. Customer replied " I got in there and fiddled around and its working again. It was easy! How can I revise my review? I love the Ninjas, after all. ""
"I ordered the yellow ones with blue and got orange ones with yellow."
Seth M., USA.   [Verified Buyer]
SILVER Member since Dec 2015
Reply from Home of Poi: "Customer has been contacted directly to confirm address is correct and start and investigation, if parcel does not arrive within the given time frames and replacement will be shipped out for free. Kind Regards Sam."
Kara, USA.    [Verified Buyer]
BRONZE Member since Dec 2015
"tried countless time to get in contact with you guys my order wasn't made in December and you failed to get back to me so"
Samantha, United Kingdom.    [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "Sorry to hear that you are not receiving our replies, we have been trying to get in contact with you via email and have tried to also ring using the number you have provided with no response, can you please check the spam or junk folders as the email could possibly be there."
"my order has not arrived. these were gifts for Christmas, I am very disappointed.Order 303623."
Michel, France.    [Verified Buyer]
BRONZE Member since Nov 2015
WHERE IS MY THREAD?
"Where is my thread ?I have confirmed my address and still heard nothing after a month waiting."
Mark, Australia.   [Verified Buyer]
BRONZE Member since Nov 2015
Reply from Home of Poi: "Support was provided to this customer to get their Kevlar(R) thread."
"Did not turn green"
Rebecca W., USA.    [Verified Buyer]
SILVER Member since Mar 2015
Reply from Home of Poi: "Customer has been emailed directly to investigate what type of fuels are being used to sort this issues."
"I have to say I love this site. It is very easy to use and you guys do a great job with everything. I very recently purchased the Ninja V4 poi. The color modes on it are amazing I particularly liked the HOP custom combinations. My issue with this product is that during a wrap the heads collided and now one of the no longer works properly. It was the first collision they had and one of them broke. I regret buying these."
Michael, USA.   [Verified Buyer]
SILVER Member since Aug 2015
Reply from Home of Poi: "Support was provided to this customer to get a free replacement."
"It's been 6 weeks. Still haven't received my package."
Mary, Canada.   [Verified Buyer]
SILVER Member since Jul 2015
Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at support@homeofpoi.com for assistance."
"I still didn't get my pois after more then 3 weeks , when I'm gonna get them I will tell you how they are:)"
Duaa, United Kingdom.   [Verified Buyer]
BRONZE Member since Aug 2015
Reply from Home of Poi: "Customer has been contacted directly and investigation was started and parcel was not found so a free replacement parcel has been shipped out via a courier service which is expected to arrive shortly."
"I rushed the order to get it here for burning man - and it missed it. I should at least get free shipping."
David, USA.    [Verified Buyer]
SILVER Member since Jul 2012
Reply from Home of Poi: "We had explained to the customer that the shipping method they had selected and confirmed was not an express or expedited shipping method as this was a standard shipping method with tracking. We have contacted customer to clear up any confusion."
I didn't receive my order
"send me my poi..."
Brian, USA.   [Verified Buyer]
GOLD Member since Sep 2011
Reply from Home of Poi: "We are currently confirming the address and investigating where the parcel is. The item will be reshipped if it has gone missing."
"I ordered glow in the dark contact poi and I received normal green and purple poi instead and I want them exchanged immediately"
Dhandjh, USA.   [Verified Buyer]
SILVER Member since Oct 2012
Reply from Home of Poi: "Support was provided to this customer to get their order corrected. They were able to keep the other set."
I DID NOT GET IT!!!!
"I DID NOT GET IT!!!!"
Krukpavelas, Lithuania.    [Verified Buyer]
BRONZE Member since Aug 2015
The poi were different lengths
"The poi were different lengths and the threads came loose the first light use"
Jesse, USA.   [Verified Buyer]
BRONZE Member since Jul 2015
Reply from Home of Poi: "Sorry to hear this , can you please contact out support team at support@homeofpoi.com for assistance."
Poi heads work fine, disappointed with every other part of this order
"Definitely disappointed with this order. Ive purchased poi from Home of Poi back in the past and the quality and customer service has definitely dropped off a cliff since then. -Shipping took almost three weeks. I would have been better off ordering from amazon since these were time sensitive. -I need these poi for gunslingers so I selected the largest chain size with a request to include additional removable chains if possible. I totally understand not including extra chains but it wasnt even addressed. The chains themselves were shorter than the last time I bought them with longer finger loops to compensate which seems cheap and does me no good. All in all these poi are unusable for me at this length and I waited far too long to receive them."
Dtrax628, USA.   [Verified Buyer]
SILVER Member since Mar 2015
Reply from Home of Poi: "This was a different poi set they had purchased and delays were caused by COVID-19 slowing freight companies which is out of our control"
"Pretty disappointed with this one.. it took forever to get here and then when it did, it was built wrong so I haven't actually been able to play with it... honestly the lights aren't that great or the pattern rather. Kind of makes me want to have a seizure and wish there was a button or something to either be solid and or the flashing pattern. I don't think I'd even recommend it.. definitely won't buy another one like it."
Annika.howe515, USA.    [Verified Buyer]
SILVER Member since May 2020
"I was impressed with the ease of ordering from your website and the quick delivery but unfortunately the grip tape wasn t particularly useful for the purpose I intended it for. However it did give me the idea for what would work and I will use your online site for any other needs I have in future as the lack of successes I experienced had nothing to do with dissatisfaction with home of poi so thank you"