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Mitä on CRM?| Microsoft Dynamics 365
CRM stands for customer relationship management. It's a set of integrated, data-driven software solutions that improve how you interact and do business with your customers.
Why implement a CRM solution?
CRM systems help you manage and maintain customer relationships, track sales leads, marketing, and pipeline, and deliver actionable data. CRM solutions increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions, and by letting you focus on building and maintaining the customer relationships that matter.
A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not optimizing your operating processes or making the most of your customer relationships or sales leads.
Imagine misplacing customer contact information, only to learn that your delay resulted in losing your client to a competitor. Or picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Without a centralized and automated CRM system, your team can lose track of customer interactions and miss business opportunities.
Small businesses looking to grow
If you want a competitive edge in your marketplace, CRM software might give it to you. CRM can take the burden of IT management off your employees by automating your business processes so you can focus on what's important: leading your business to succeed.
Industry leaders wanting large-scale solutions
Simplify and improve even the most complex customer engagements with an array of CRM tools that scale to fit your needs.
Learn how to improve customer experiences and equip your organization for growth with The CRM Buyer’s Guide for Today’s Business.
Why use Dynamics 365 for CRM?
With Dynamics 365, you get a flexible solution that’s customizable to suit your business requirements. Choose a stand-alone application to meet the needs of a specific line of business or use multiple CRM tools that work together as a powerful integrated solution.
Marketing: Improve your customers' journey
Generate multichannel marketing campaigns, nurture sales-ready leads, and align your sales and marketing teams with planning and tracking tools that integrate with your existing apps and services.
Run multichannel campaigns featuring email marketing, web content, and events.
Target matched audiences based on LinkedIn interactions using Dynamics 365 Connector for LinkedIn Lead Gen Forms.
Personalize the buyer experience by customizing customer journeys based on user engagement.
Gain insights into your brand reputation and market through real-time data analysis.
Prioritize leads using multiple lead scoring models.
Build custom dashboards to analyze the data that matters most to your business.
Automate processes for better service engagement experiences.
Use artificial intelligence to guide your business decisions and drive innovation.
Rely on the Microsoft cloud platform to reduce operating costs and simplify deployment across your infrastructure.
LEARN MORE ABOUT MICROSOFT DYNAMICS 365 MARKETING
Sales: Empower sellers to drive personal engagement with customers
Go beyond sales force automation to better understand customer needs, engage more effectively, and win more deals. Sell smarter with embedded insights, foster relationships, boost productivity, accelerate sales performance, and innovate with a modern and adaptable platform. Use AI capabilities to track customer relationships and automate sales execution with contextual prompts that drive sales strategy.
Improve win rate with a dynamic, event-driven sales process.
Build pipeline with high-quality leads and prospects from a variety of sources.
Measure the past and identify leading indicators for the future.
Find the right prospects and customers.
Always know the next best action to move relationships forward.
Build a high-performing sales team.
Engage and collaborate around strategic deals.
Align to the buyer’s journey to deliver personalized engagement.
LEARN MORE ABOUT MICROSOFT DYNAMICS 365 SALES
Customer Service: Effortless service through any channel
Deliver guided, intelligent service and support on any channel with a unique ability to work with your existing systems. Empower customers and agents with the tools they need to ensure quick and accurate resolution, every time.
Let customers connect quickly and easily through multi-channel service options.
Use the artificial intelligence of service bots to increase service availability and free your agents for more high-value interactions.
Resolve issues quickly using data analysis and predictive care.
Deliver value with every interaction with a complete customer view.
Guide agents’ actions toward optimal outcomes using intelligent automation.
Create upsell or cross-sell opportunities using contextual customer data.
Streamline your customer service
Improve service based on survey feedback, discussion forums, and social listening.
Onboard new agents quickly with in-app learning options.
Optimize your service staff by allocating resources based on service trends that you can monitor in real time.
LEARN MORE ABOUT MICROSOFT DYNAMICS 365 CUSTOMER SERVICE
Field Service: Empower your agents to create a better customer experience
Streamline scheduling, inventory management, and on-site efficiency. Offer quick and transparent communications and tracking functionalities to keep customers connected to your field agents.
Use the Internet of Things (IoT) to detect and solve problems faster.
Reduce costs using predictive maintenance.
Automate work orders, scheduling, and dispatching.
Boost on-site efficiency by providing technicians with mobile access to home office data.
Understand customer preferences and history to deliver more personalized service.
Enable technicians to work hands-free by using innovative technology like mixed reality headsets.
Provide customers with real-time technician location tracking and appointment reminders.
Share quotes, contracts, and scheduling information quickly and easily.
Let customers self-schedule appointments and monitor service with a customer portal.
LEARN MORE ABOUT MICROSOFT DYNAMICS 365 FIELD SERVICE
Project Service Automation: Improve project profitability with integrated planning tools and analytics
Empower your employees to anticipate resource demand and work together with collaborative tools that are easy to tailor to your business.
Visualize costs and revenue using robust project planning capabilities and intuitive dashboards.
Anticipate resource demands and forecast project profitability.
Build customer trust using a customer-centric service delivery model.
Make the most out of billable resources using real-time dashboards to measure utilization.
Improve skill-based assignments with a unified scheduling engine.
Empower service professionals to apply directly to relevant projects.
Foster collaboration across teams by integrating with Office 365 applications.
Simplify the contracts process and collaborate seamlessly with customers through a secure portal.
Submit, process, and approve time and expenses anytime, anywhere for faster customer billing.
LEARN MORE ABOUT MICROSOFT DYNAMICS 365 PROJECT SERVICE AUTOMATION
Dynamics 365 helps your sales team stay focused
Accelerate sales with Dynamics 365 Sales—a CRM solution that uses customer, marketing, and sales data to identify ideal targets, recommend actions, and collaborate with peers.
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