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Job Application for Senior Software Development Engineer - Customer Success at Twitch
Amazon Interactive Video Service (IVS) は、ライブビデオ体験を強化するエンドツーエンドのビデオ配信ツールとオーディエンスエンゲージメントツールを提供するアマゾン ウェブ サービスです。IVSは、毎月10億時間以上のビデオを配信する世界最大のライブビデオ配信ネットワークの1つであるTwitch Videoに力を与えています。私たちの使命は、IVSを通じてストリーミングビデオ技術を誰でも利用できるようにすることと、ライブビデオエンゲージメントを通じて多種多様なコミュニティを創造できるようにすることです。
皆さんはシニアカスタマーサクセスエンジニア (Senior Customer Success Engineer) として、IVSの顧客と深い関係を築くことで技術面からサポートし、魅力的なビデオアプリケーションを構築する旅路において信頼できるアドバイザーになります。具体的には、IVSのサービスとSDKの評価や統合を行っている顧客をサポートします。
皆さんはカスタマーサクセスエンジニアリング担当ディレクター (Director of Customer Success Engineering) の直属となり、ヨーロッパ、中東、アフリカ地域の顧客とのエンゲージメントをリードします。このポジションはリモートで作業を行うため、...在住の方でも就くことができます。
ウェルネス関連のアクティビティおよびプログラムの月会費の給付・割引 (ジムの会費、社外マッサージなど)
Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.
About the Role
Amazon Interactive Video Service (IVS) is an Amazon Web Service that provides end-to-end video delivery and audience engagement tools to power live video experiences. IVS powers Twitch Video, one of the largest live video distribution networks in the world that delivers more than a billion hours of video each month. Our mission is to make streaming video technology available to anyone through IVS and to empower the creation of diverse communities through live video engagement.
As a Senior Customer Success Engineer, you'll build deep technical relationships with IVS customers and be a trusted advisor on their journey to build engaging video applications. Specifically, you'll support customers during their evaluation and integration of the IVS service and SDK's.
Your experience with mobile, video, and cloud infrastructure will be used to resolve both client-side and server-side video integration challenges. You'll advocate for customer needs, remove technical obstacles to adoption, and communicate engagement insights to broad audiences.
You will report to the Director of Customer Success Engineering and lead engagements with customers throughout Asia-Pacific. This position is remote and can be located in Taipei, Singapore, Korea, Japan or Australia.
Be the primary technical contact for onboarding and integrations with strategic customers
Resolve integration challenges to expedite the launch of IVS-powered customer applications
Ensure a smooth transition to AWS support teams following a successful customer launch
Consult with Business Development, Account Management, and Solutions Architecture teams to communicate the value of Amazon IVS, evaluate IVS product fit, and forecast onboarding effort with strategic customers
Create feedback mechanisms and advocate for customer needs to influence the development of new product innovations.
Capture and share knowledge and best practices to the IVS community and AWS sales teams.
Accelerate and simplify customer onboarding by creating technical artifacts including code samples, workshops, and demos
3+ years' experience developing web or mobile applications with Objective C / Swift (iOS), Java / Kotlin (Android), or Javascript / React (Web).
2+ years' experience in a customer facing role such as Customer Support, Solutions Architecture, Professional Services, Customer Success, or Technical Account Management
Fluent in English and one of the following languages - Mandarin, Japanese, or Korean
Bonus Points
3+ years' experience in media processing, content delivery networks, and video delivery protocols like RTMP, HLS, DASH, and WebRTC
3+ years' experience architecting/operating solutions built using cloud technologies and infrastructure-as-code.
Bachelor's degree in Computer Science, Engineering or related field of study, or 12+ years of related work experience
Masters Degree in Computer Science, Engineering or related field of study
Experience working as part of a sales team to increase customer satisfaction, exceed customer expectations, and accelerate product adoption
Medical Insurance
Health Screenings
Life Insurance
Maternity & Parental Leave
Paid Time Off
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
Job ID: TW7238
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