is is is is is is sv sk is is cs is is en is is is is is is is is ceb is is is is is is is gl is is is is is is sv is is is is is is is is is is is is is is is is is is nb is is is pl is is lt is is sk is is is is vi is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is hbs_lat is en is is is is sk is de is is en is is is is is es is is is is is sv sk is is cs is is en is is is is is is is is ceb is is is is is is is gl is is is is is is sv is is is is is is is is is is is is is is is is is is nb is is is pl is is lt is is sk is is is is vi is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is hbs_lat is en is is is is sk is de is is en is is is is is es is is is is is cs en is is is is is is is is is is is is is is gl sv da fi is ceb is lt is nb is is is is is is is is nb da is is is is is en is is is is cs is en is is is en is is is en is fr ceb is is az is sv is sv de is is is is is is is is sv sk is is cs is is en is is is is is is is is ceb is is is is is is is gl is is is is is is sv is is is is is is is is is is is is is is is is is is nb is is is pl is is lt is is sk is is is is vi is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is is hbs_lat is en is is is is sk is de is is en is is is is is es
Verkefni umboðsmanns borgarbúa framlengt | Reykjavíkurborg
Tunnur - hirða við heimili
Þjónusta frá A til Ö
Fundir borgarstjórnar - fundargögn og upptökur
Aðrar nefndir ráð og stjórnir
Lög, reglugerðir, samþykktir og stefnumörkun
Tunnur - hirða við heimili
Garðar og græn svæði
Þjónusta frá A til Ö
Skrifstofa borgarstjóra og borgarritara
Fundir borgarstjórnar - fundargögn og upptökur
Fundir borgarráðs ásamt fundagögnum
Aðrar nefndir ráð og stjórnir
Svið, skrifstofur og stofnanir
Innkaup / Regluverk / Skipurit
Lög, reglugerðir, samþykktir og stefnumörkun
Verkefni umboðsmanns borgarbúa framlengt
miðvikudagur, 17. september 2014
Borgarstjórn ákvað á fundi sínum í gær að framlengja verkefni umboðsmanns borgarbúa um 18 mánuði. Jafnframt var forsætisnefnd falið að vinna að nánari skilgreiningu fyrir starfsemi umboðsmanns og gera tillögu að framtíð embættisins með vísan til umfjöllunar í áfangaskýrslu umboðsmanns borgarbúa.
Umboðsmaður borgarbúa, Ingi B. Poulsen hdl., tók til starfa 1. mars 2013. Hann hefur nú skilað áfangaskýrslu um starfsemi embættisins sem rædd var á fundi borgarstjórnar í gær. Þar var farið yfir forsöguna að stofnun embættisins og starfsemina frá því skrifstofa umboðsmanns opnaði 2. maí 2013.
423 erindi hafa borist embættinu. Langflest eru frá einstaklingum eða 350, frumkvæðisrannsóknir eru 21, ábendingar starfsmanna eru 17 og erindi er fjalla um ráðgjöf og fræðslu eru 35. Í upphafi var áætlað að á bilinu 60 - 100 erindi myndu berast embættinu á tilraunatímabilinu. Málafjöldi er því margfaldur umfram það sem áætlað var.
Þrátt fyrir mikinn málafjölda hefur umboðsmaður náð að ljúka 301 máli, 91 mál er enn í vinnslu og 31 mál er í biðstöðu. Langflest málin tengjast starfsemi velferðarsviðs eða 154 en næstflest tengjast starfsemi umhverfis- og skipulagssviðs eða 108.
Grundvallarverkefnum umboðsmanns borgarbúa má skipta í fjóra þætti:
Veita borgarbúum leiðbeiningar, ráðgjöf og álit.
Taka mál til athugunar að eigin frumkvæði.
Taka á móti, rannsaka og koma á framfæri upplýsingum frá starfsmönnum um misbresti og fleira.
Veita fræðslu og ráðgjöf innan kerfis.
Umræður um áfangaskýrsluna í borgarstjórn.
100 ára afmæli kosningaréttar kvenna
Láttu vita um það sem þarf að lagfæra.
Þjónustuverið er opið frá 8:20-16:15 alla virka daga
Þjónustuverið er opið frá 8:20-16:15 alla virka daga
Borgartún 12-14, 105 Reykjavik Opið alla daga frá kl. 08:20-16:15
Teikningaafgreiðsla: mánudag – föstudag 08:20 – 16:00
Tjarnargata 11, 101 Reykjavík Opið mánudag - föstudag 08:00-20:00
Tunnur - hirða við heimili
Garðar og græn svæði
Þjónusta frá A til Ö
Skrifstofa borgarstjóra og borgarritara
Fundir borgarstjórnar - fundargögn og upptökur
Fundir borgarráðs ásamt fundagögnum
Aðrar nefndir ráð og stjórnir
Svið, skrifstofur og stofnanir
Innkaup / Regluverk / Skipurit
Lög, reglugerðir, samþykktir og stefnumörkun