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*Update: Hawaiian Airlines on Oct. 16 announced it will continue to provide ‘Ohana by Hawaiian passenger flights between Honolulu and both Moloka‘i and Lāna‘i through at least mid-January 2021, in accordance with the requirements of the U.S. Department of Transportation's Essential Air Services program*
HONOLULU – Hawaiian Airlines today announced it will temporarily suspend ‘Ohana by Hawaiian passenger and cargo services effective Nov. 1 as it continues to confront economic challenges of low travel demand caused by the COVID-19 pandemic and quarantine restrictions.
Hawaiian, which reduced its workforce by nearly 2,500 employees this month when the Coronavirus Aid, Relief and Economic Security Payroll Support Program (PSP) expired, will suspend its ‘Ohana by Hawaiian passenger flights between Honolulu (HNL) and Moloka‘i (MKK) and Lāna‘i (LNY), as well as cargo-only service within the Hawaiian Islands. Service between HNL and Kapalua (JHM) in West Maui was suspended in March.
Hawaiian sought to preserve important air service to Moloka‘i and Lāna‘i. However, low travel demand caused by the pandemic and the state of Hawai‘i’s quarantine restrictions triggered a labor provision in Hawaiian’s pilot contract affecting the carrier’s ability to provide ‘Ohana by Hawaiian service. The provision, which is common in the U.S. airline industry, prevents Hawaiian from offering ‘Ohana by Hawaiian flights – which are operated with turboprop aircraft by Empire Airlines as a third-party feeder carrier – when interisland Boeing 717 and Airbus A321neo jet flights operated by Hawaiian’s pilots are severely reduced.
“It is an honor to provide essential transportation for the people of Lāna‘i, Moloka‘i and West Maui, and more recently all-cargo service within our state,” said Peter Ingram, president and CEO at Hawaiian Airlines. “While we are disappointed at being unable to avoid the service suspension, this is a difficult situation for both Hawaiian and Empire Airlines as we navigate an incredibly challenging period, and we all remain committed to returning flights to communities that rely on ‘Ohana by Hawaiian.”
Hawaiian launched ‘Ohana by Hawaiian flights with ATR-42 turboprop aircraft in the spring of 2014, followed by all-cargo service with ATR-72 aircraft in the summer of 2018.
While Hawaiian would be able to resume ‘Ohana by Hawaiian service with a significant recovery in interisland travel, that is unlikely to occur anytime soon. Separately, the Air Line Pilots Association has agreed to provide relief from the contractual provision if additional PSP funding is approved by the federal government and allows Hawaiian to bring furloughed employees back to its payroll.
Hawaiian is contacting guests affected by the service suspension to provide refunds. Cargo customers will be offered refunds or, depending on the shipment, the option to have their products transported between the islands with Hawaiian’s Boeing 717 and A321neo aircraft.
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 16 years (2004-2019) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.
Now in its 91st year of continuous service, Hawaiian is Hawai‘i's biggest and longest-serving airline. In 2019, Hawaiian offered nonstop flights between Hawai‘i and more U.S. gateway cities (13) than any other airline, along with service connecting the islands with Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. As a result of the COVID-19 pandemic, Hawaiian is operating an adjusted schedule of daily flights within the Hawaiian Islands and between Hawai‘i and the U.S. west coast to support essential travel and critical cargo services.
The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
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