en en en en en en en en en en en es en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en es en en en en en en en en en en en en en en en en en en en en en en en eo it en en fr es es es en tr ru en en en en en en en en en en en en en en en en en es es es en tr ru en en eo en en en en en en en en en en en en en en en en fr en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en en
The holiday season officially kicked off in the US with the Thanksgiving holiday, and the good news is that travel has finally begun across the country. Hotels and resorts will be preparing to host an influx of guests as families, leisure travelers, and single adventurers stranded by the pandemic for over a year.
As more technology is integrated into hotels and resorts to ensure social distancing and health safety, hospitality providers should prioritize technical support during the holiday season. The enhanced use of robotics, AI, Bluetooth, Mobile Apps, and other digital services are now becoming the ruling standard for almost all sizes of hospitality businesses.
At AHT Inc. we offer professionally managed technology management solutions to ensure you get procurement, integration, and technical support under one roof. Our leading-edge technical support solutions are designed to ensure your hotel guests enjoy a memorable experience without the worry of health hazards.
With close to 50 million people expected to travel across the United States during the holiday season, hospitality businesses will be able to field-test their new guest technology experience. Added uses of mobility tools, robots, and smart digital tech is now appearing more and more, especially in hotels.
We have already discussed the benefits of onsite and offsite technical support for hotels in our earlier blogs.
Technical support will play a very important role during the holiday season as hotels and resorts prepare for business. The daily maintenance and monitoring of guest technology itself is no job for a concierge. Maintaining consistent service through guest technology systems is a professionally managed function.
Due to their 24 hour nature of service, hotels and resorts require constant monitoring of guest technologies. With added responsibilities of health safety and data management, hospitality providers need support engineers on retainer to keep their assets operational.
A hospitality technology management provider is usually the ideal choice when it comes to technical support. Hotel technology management companies offer a number of benefits for hotels and resorts considering current circumstances and added support needs.
Professionally managed support engineers are highly proficient at tackling multiple issues while costing the hotel owner nothing but their time. Increased technology services in hotels and resorts require constant monitoring to ensure all systems are consistent with brand standards.
One of the most important elements of any hotel is its internet infrastructure and security. This particular service requires constant support to ensure every guest receives the same premium experience. The internet is the core service that enables all other guest technologies to work in synergy.
Consider the internet going offline in a Marriott hotel, it would be “sheer madness” at the property. Imagine the Hilton mobile app not synchronizing with the hotel servers, that would be “operational suicide.”
A technical support engineer is therefore a central element of the entire hotel technology system. The maintenance of multiple technologies and the ability to make their work consistently is a core responsibility of a hospitality tech support engineer.
The back-office staff has already been sent into quarantine with most working from home. Support technicians are also essential to monitor the performance of property management and revenue management systems, especially when staff is remotely accessing hotel resources.
Cybersecurity remains one of the most critical debates in hospitality, with system compliance and security top concerns for hoteliers. Managed technical support plays a significant role in maintaining the reliability and security of hotel technology systems. A professional support engineer is essential to routinely monitor changes, maintain, and identify vulnerabilities, especially during the busy holiday season.
As travel begins in the US, we will be monitoring trends and insights to help us determine the next phase in hospitality. For more interesting reads remember to visit us again. Until next time, see you again soon.
The post The Role of Technical Support In Hotels & Resorts During the Holiday Season appeared first on Blog – Advanced Hospitality Technologies.
Previous articleForward Looking Data: Lighting the Way Ahead or Just a Shiny Distraction?
Next articleCanada Takeout Expands Platform
RELATED ARTICLESMORE FROM AUTHOR
WITH Summit Offers a Blueprint for Change
Terroir Symposium Holds First In-person Event in Two Years
Harvey’s and Tree Canada Launch New Sustainability Initiative
LEAVE A REPLY Cancel reply
Please enter your comment!
Please enter your name here
You have entered an incorrect email address!
Please enter your email address here
Save my name, email, and website in this browser for the next time I comment.
Chef’s Corner: Marie-Chantal Lepage
Dalgona Coffee – Just Why? …and other Bizarre Coffee Options.
Key to Today’s Revenue Success: Individual Customer Profitability
Rebuilding Hotel Technology Strategy In Response to the Coronavirus Pandemic in 2022
GoodLeaf Produce Gets Ontario-Made Designation
WITH Summit Offers a Blueprint for Change
By Amy Bostock, Nicole Di Tomasso and Suzanne Chin-Loy TORONTO — This year’s Women in Tourism & Hospitality Summit (WITH) event took place September...
Terroir Symposium Holds First In-person Event in Two Years
By Ivy Lerner-Frank CALGARY — Terroir Symposium kicked off its first in-person event since the pandemic — and its first year in Calgary —...
Harvey’s and Tree Canada Launch New Sustainability Initiative
VAUGHAN, Ont. — Harvey’s recently partnered with Tree Canada to initiate a new program celebrating National Forest Week. From Sept. 19 to 24, Harvey’s...
Why Is Market Segmentation Important For Your Hotel?
Hotel market segmentation is a strategy used to identify key customer segments in a hotel. NB: This is an article from SiteMinder Hotel market segments rely...
Booking Abandonment Email Subject Lines With High Open-Rates
Whether you’re sending booking abandonment, confirmation or post-stay follow up emails – the facts stay consistent: great email subject lines result in opened messages;...
Hospitality Services is your partner in the Hospitality Industry. Latest products, news and online learning. Hospitality Services provides marketing solutions for the Hospitality Industry worldwide!