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Malouf Companies strives to provide quality lifestyle and wellness products and services. We desire to make a positive impact on our customers’ lives, and one way is through our respect for their personal information. This Privacy Notice applies to the personal information we collect in connection with the products and services we offer, and the Notice describes how and why we collect, use, and share the personal information relating to our websites, applications, and other online platforms.
By using our websites or mobile applications, you agree to our processing of personal information for the purposes stated in this Notice. If you do not agree with our collection, use, or sharing of personal information, please do not use the site or our applications. From time to time, Malouf Companies may offer new services. New services will be subject to this Notice unless the services change the way we collect, use, or share your personal information. If the new services change our privacy practices, we will update this Notice. For purposes of this Notice, we use the terms “we,” “us” and “our,” or similar terms, when referring to Malouf Companies.
Personal information is information that can be used to identify you directly or indirectly. Personal information is collected to provide our users a quality, customized experience. You are not required to provide Malouf Companies with any requested information; however, many products or services may not be available if we do not collect specific personal information elements. With the exception of payment information, we avoid the collection of sensitive personal information.
You may adjust your browser to limit or refuse cookies or to alert you when cookies are being sent. If you disable cookies, however, the full functionality of some our webpages may not be available to you.
Malouf Companies collects the personal information you voluntarily disclose when you interact with our services, e.g., create an account, request information, contact us, download software, participate in promotional communications, or purchase products and services through our platform. The types of personal information requested will relate to the purpose of its collection. Examples of requested information may be grouped into the following categories:
Identifiers and Contact Information: first name, last name, title, username, password, mailing and billing addresses, email address, phone numbers, contact preferences
Financial and Transactional Information: payment (card or bank) information, products or services purchase information, delivery information, purchase history, feedback, requests, survey responses
Technical Information: Information relating to your login, browser and browser plugins, operating system, platform, internet service provider, internet protocol (IP) address, time zone, other necessary website accessing technologies
Usage Information: Use and journey through websites and applications
As part of the Usage Information, personal information may be collected through third parties. This information may be collected by related business partners, social media sites, CVB Companies, companies that provide supplemental information about you (e.g., data aggregators), and others (family, friends) who provide us your personal information, as they share a product, service, or promotion with you.
We may utilize Google Analytics, a web analysis service, to better understand your use of and journey through our websites, applications, and services. Google Analytics collects and reports information such as how often users visit a website, what pages they visit, and what other sites they previously visited. Google uses the data collected to track and examine the use of the websites, to prepare reports on its activities and share them with other Google services. Google may use the data collected on the websites to contextualize and personalize the ads of its own advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the Websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. To opt out of the Google Analytics advertising features outlined above, follow the instructions at Google Analytics Opt-Out.
INFORMATION SHARING AND USE
Malouf Companies may internally share some or all of your personal information with each other and will use the information in a manner consistent with this Privacy Notice. We will not share your information with any third party outside of our organization, other than the service providers who are necessary to comply with a law or fulfill your request, e.g., payment platforms, product delivery. We do not allow our service providers to use your personal information other than to process your information for its specific purpose(s).
Malouf Companies uses and shares your personal information only for specific and limited business purposes. For example, information may be used to
Personalize and improve services
Handle and answer inquiries
Authenticate the identity of individuals
Process a purchase or transaction
Process returns or warranty claims
Comply with legal or regulatory obligations
Perform a related business operation
Improve the functionality of our websites
Understand and assess the interests of consumers
Provide product recommendations and targeted advertising
Legitimate interest for processing your personal information may be used, for example, to assist in the performance of a service, contract, or to improve a service. It will be limited to the purpose of achieving the legitimate interest. We assure you that if legitimate interest is used as a ground for processing your personal information, we will keep a record of this, and you have the right to ask for this information. This ground does not outweigh your rights as an individual and will be limited to purposes of achieving a legitimate interest.
We also may process or disclose your personal information in the performance of a contract as well as when we have a legal or regulatory obligation, e.g., official investigations, tax obligations, financial reporting. For example, a court order or a subpoena may require us to process personal information for a particular purpose.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this Privacy Notice.
Profile and Automated Decisions
Your personal information may be internally analyzed to build online searching and behaviors profiles. This helps us better understand your interactions with our brand communications.
In addition, Malouf Companies processes some personal data using automated means, where no human decision-making is involved, such as the collection, use, and sharing of your personal information for the following: payment processing, order status updating, promotions, subscriptions, and targeted advertising.
Malouf Companies does not design our websites to appeal to children, nor are they directed at children under 13. We do not knowingly collect personally identifiable information from persons under the age of 13, and we strive to comply with the provisions of COPPA (The Children’s Online Privacy Protection Act). If you are a parent of a child under 13, and you believe that your child has provided us with information about themselves, please contact us at legal@maloufsleep.com.
Personal information is retained to provide quality services such as a product guarantees, warranty services, financial obligations, etc. If you live outside the United States (U.S.), you understand and agree that your personal information will be transferred to and stored in the U.S. EU Customers: We must inform you that there are risks associated with data transfers, and we rely on derogations for specific situations, GDPR Article 49.
Personal information is kept one year after Malouf Companies is released of all legal, financial, and reporting retention requirements.
Your personal information is important to us, and we will take reasonable and appropriate measures to protect your information. Although we cannot guarantee the security of your personal information, we implement technical, administrative, and physical controls to protect your information from unauthorized disclosures, misuse, or modification. These controls include restrictive access controls, vulnerability management, incident management, and employee training. Moreover, we expect the same level of data protection from the external third parties with whom we share your personal information.
To further the reduce the risk to your personal information, we encourage you to protect your UserIDs and Passwords and to always use caution with your online interactions.
With very few exceptions, you have choices regarding your personal information. You have the right to
View the personal information we have collected
Access a copy of your personal information in portable format
Edit or correct any personal information
Delete any personal information
Restrict the collection or processing of certain personal information
Restrict the use of your sensitive personal information
Restrict the storage of your information longer than necessary
You may also opt-out of our marketing communications. Please understand you will continue to receive non-marketing or transactional messages from us, such as account messages and inquiry responses.
Additionally, you may opt out of any future contact with us or exercise your data rights by contacting us via the following methods at any time:
Toll-Free Phone Number: +1 888 910 0234
The Company will not discriminate consumers exercising one or more of these rights.
We do not respond to or honor “Do Not Track” signals or similar mechanisms transmitted by web browsers.
Lastly, for your convenience, links to external party websites may be provided on our webpages or applications. This Privacy Notice does not apply to, and we are not responsible for, the privacy practices of any external companies or organizations that we do not own or control. Therefore, you are encouraged to read the Privacy Notices of each linked site.