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Urb-it is a Swedish tech start-up with offices in Stockholm, London and Paris. Our goal is to innovate the omnichannel shopping and service experience through focusing on changing customer expectations around convenience. We encourage a culture of risk-taking and ownership for all our employees, and promote working as a team to ensure we take ideas from inception to reality in a fast and effective way. Urb-it is an exciting place to work, where passionate, diverse, flexible and talented people are key to our success.
Defining the customer experience and product development strategy (leading a weekly steering      group with the senior management team).
Communicating CX related activities across the organisation.
Managing the design and user experience team and their tasks.
Leading both concept research and user testing, and organising design support for marketing and sales.
Responsibility for managing a well-functioning UX/design team.
Ensuring the organisation makes decisions with the end user in mind.
5+ years experinence from working with concept development/UX/service design.
An strategic and realistic approach; makes an impact, convinces and persuades others, promotes plans and ideas successfully.
High degree of independence, personal drive, “can-do” attitude and capability  to act on own initiative, makes things happen and accepts responsibility for the results.
Highly self-driven and a proactive doer with a entrepreneurial spirit; produces fresh and imaginative ideas and solutions.
For more information please contact Anna Palmdal; anna.palmdal@headagent.se or Leo Sjökvist; leo.sjokvist@headagent.se
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