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ArtByBettina receives payment via the following payment cards, including VISA, VISA Electron and MasterCard. Alternatively, we also receive a regular bank transfer. By payment with payment card, the amount will be deducted from your account when the item is ordered.
ArtByBettina encrypts all your card information with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction with PBS.
ArtByBettina arranges for delivery by freight carrier (unless otherwise stated when ordering) to the recipient’s address. You can expect to receive your goods within a maximum of 10-15 business days. Timely delivery is depending on the freight company complies with its normal delivery times.
If your purchase of any reason should be delayed, you will be notified by email or by phone. If there is a delay in the freight company, ArtByBettina cannot be held responsible for this delay.
Delivery & delivery via drop shipping
Upon receipt of the item you must check that the product’s packaging is intact. If the goods packaging is not intact, you must make a complaint to the supplier before signing for receipt of the goods, which will cover any transport damage of the goods. In some cases, the goods will be shipped directly from our suppliers. In that case, our supplier’s name can be stated on the shipping consignment note. Any inquiries regarding the product itself must always be made to ArtByBettina.
Shipping costs will vary depending on the size of the package and what country it is being shipped to.
ArtByBettina provides a 2-year warranty in accordance with the Sales Law, comprising manufacturing and material defects found during normal use of the goods. Complaints do not cover errors, damage of use, directly or indirectly by improper operation, poor maintenance, violence or unauthorized interference. Complaints about errors and omissions, which should be discovered by usual examination of the product, must be notified to ArtByBettina within a reasonable period of time. The product can subsequently be returned for repair, exchange or after any agreement be credited. In connection with complaint cases, ArtByBettina holds return costs to a reasonable extent.
Complaints and goods tournament
In case of errors, defects or deliveries missing, please contact:
Calle Marbella 6, 1a Planta, no5
(+34) 636 383 098
Return of goods can also take place at this address – please note that we do not receive packages cash on delivery (COD). Returns can also be done by refuse on receiving or delivering the product personally to us. It is not required but the expedition is improved, if the full information follows the package – such as a copy of order confirmation, registration number and account number for bank account for which reimbursement may take place, copy of any prior correspondence etc.
Refunds usually happen by bank transfer, and ArtByBettina therefore needs information about registration number and account number for your bank account. This information is not sensitive and may be sent by e-mail or other traditional correspondence form.
All content is protected by copyright laws
Images, text, data, software, documentation, electronic text and image files, audio and video files and clips, design and other materials on the ArtByBettina.com Websites (collectively “Content”) are protected by Spanish and international copyright laws and may be covered by other restrictions as well. Any unauthorized use of protected materials may violate intellectual property laws and the Terms and Conditions of Use. Anyone wishing to use any Content for any purpose other than fair use as defined by law, must request and receive prior written permission. The purchase of any product does not provide the purchaser with any copyright interest or other intellectual property right in the product.
About Original Works & Limited Editions
Original works consist of one unique work of art and one unique customer. Limited editions are only available in a strictly limited edition number and may be sold out from one day to another.
ArtByBettina reserves the right to reject orders for limited editions if the order size exceeds the number of limited editions. ArtByBettina and Bettina Eriksen owns all rights and reserves the right to publish selected works in several different sizes and on several types of media (such as but not limited to: art canvas, paper, wood, metal, textiles) as limited editions or HPM editions. For example; a limited canvas print can later be published as a limited edition on paper.
The goods can be returned within 14 days from the day they are received. You must inform within this period that you wish to refund the goods. Then you have 14 days to return the goods. If you choose to cancel a purchase, simply return the item in the same condition and quantity as you received it. When the item is returned and approved, the purchase price will be refunded to your account within a few days. Payment for returning the item is at your expense. You can also return a product, even if the product has been used, as long as the product is unchanged. A product is only used if used besides the possible of testing the product at home, and the product is changed. If the product is used, a concrete assessment of what the item can be sold for to another consumer must be made. A possibly degradation in value of the product, will not be returned. Original paintings and Limited Edition must be returned with its associating original Certificate of Authenticity.
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