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All of our 14k gold or platinum jewelry is warrantied against manufacturer defect for the lifetime of the piece. If your jewelry breaks or is damaged because of a design or fabrication error, we will happily repair or replace the piece at no charge. Sterling silver jewelry is not covered by this warranty.
This warranty does not cover normal wear and tear, scratches, damage caused by misuse or improper storage, or unauthorized modifications. Loss of semi precious stones and small melee (under 3mm) is also exempt from this coverage. Having your jewelry modified, repaired, or resized by another jeweler voids any warranty on the piece.
We are happy to provide repair services on our jewelry! Please send photos of the damaged piece to hello@jennistuart.com to be assessed by our repair team. If the damage was caused by manufacturer's defect, the jewelry will be repaired or replaced free of charge. If the damage was not caused by manufacturers defect, a quote will provided for the cost of the repair.
Ring Resizing & Necklace Extenders
We want your piece to be perfect, and can absolutely help to make any adjustments needed to get it just right.
Rings can be resized, subject to a $50 fee. Resizing a ring can take 2-3 weeks.
Extenders can be added to necklaces to create an adjustable length. The price to add an extender is $12/inch in silver, $25/inch in gold.
What IS Recycled Metal?
A client recently told me that she was worried that 'recycled metal' meant that the jewelry would have a rough, unfinished look to it. In reality, recycled metal can have whatever finish you desire, the same way newly mined metal can!
We're extremely picky about the ethical sourcing of our materials. Whether or not you've seen the movie Blood Diamond, you know that the materials used in fine jewelry can come with a hefty ethical pricetag - but they don't have to!
Custom Design is our Specialty
We love working with you to create something brand new - the jewelry you've been dreaming of! Whether it's an engagement ring, wedding band, a personalized gift, or the perfect every day piece to treat yo'self, we're ready to get to work!