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Amadeus is part of everything it takes to bring travel to life. We provide the technology that keeps the travel sector moving – from initial search to making a booking, from pricing to ticketing, from managing reservations to check-in and departure processes.
Our people are driven by a passion for ‘Where next?’ and our ambition is to improve the travel experience of hundreds of millions of people every day. At Amadeus, you can take pride and responsibility in your work, facilitating the entire travel journey from door to door. Amadeus does this by joining up key players in the travel industry: travel agencies, corporations, airlines, airports, hotels, railways and more. We give those companies the tools to serve travellers better and to manage their own business more effectively.
Amadeus is at the heart of the global travel industry. Our people, our technology and our innovation are dedicated to working with our customers and partners to shape the future of travel.
Are you passionate about sales and technology and feel the urge to take on new adventures? Do you love building solid longterm relationships based on trust, knowledge and customer satisfaction? If yes, this might be the perfect fit for you!
As our new Solution Expert you will play an important part of the Sales Team and secure a high customer satisfaction and further increased adoption of Amadeus products and solutions.
Together with Commercial Account Manager you will drive the commercial responsibility within our Online Travel Agency segment. You will, in most cases, be the go-to-person regarding detailed product, solution, functional and technical recommendations and requests. You will also drive the gathering of Online Travel Agency market and Customers requirements as well as documenting and escalating potential functional and technical issues and insights.
The role reports to the Head of Sales for Online & Leisure Travel.
Together with Commercial Account Manager drive the sales process by providing relevant product and technical solutions
Analyze the customers’ operational requirements to identify solutions that meets the customer needs
Assist with in depth presentation of the proposed solution to the customer and/or live demonstrations of the solutions
Take active part in implementation project of solutions, products and projects in the customer environment
Be the go-to-person for the customer regarding ongoing problem resolution and configuration of existing or new solutions
Assist and advise sales and marketing functions on functionality and solutions upon request
Provide functional consulting and usage optimization services.
Your background before joining us
You have an university degree in IT or Engineering and minimum 3 years experience in technical sales and system solutions. Your knowledge of client facing activities including presentations and documenting customer requirements are well known as well as your experience within the fields of software development and problem resolution processes. Experience in travel technology, travel distribution and online business solutions is advantage of course. A big plus on top of this is experience from e-commerce companies.
You are solution oriented with a strong commercial accumen and highly customer focused. With a strong drive and the right attitude you have the ambition to reach high goals. Good social skills combined with an analytical and data driven mindset defines you and, last but not least, you love working close to others.
Does this sound like you? Let us know you are interested!
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