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The difference between a good customer experience and a great one is a dedication to mastering communication and follow-up skills. This program provides all front-line service staff with everything you need supercharge performance and excel in your role.
Master the art of handling fresh service inquiries and customer service concerns and go beyond the day-to-day with proven service campaign techniques.
Set more profitable service appointments with upsell opportunities and prevent lost scheduling time with process-driven appointment management strategies.
Confidently overcome customer concerns and objections with modernized word tracks & power phrases that build value without sacrificing experience.
Here are all the courses that are included in this program:
INBOUND PHONE SKILLS FOR SERVICE
OUTBOUND PHONE SKILLS FOR SERVICE
FUNDAMENTALS OF SERVICE CAMPAIGNS
FUNDAMENTALS OF CHAT & TEXT
ESSENTIAL SKILLS FOR SERVING TODAY'S CUSTOMER
Mike Overy, Managing Partner of Proactive Dealer Solutions, has been inspiring management teams in the automotive industry for over 30 years. Mike has become one of the most respected names in the automotive industry and a highly sought after automotive industry speaker with endorsements by manufacturers, automotive associations, and automotive groups.
"Everyone in my store has been certified in the program including, and most importantly, all my managers. Our team better understands lead and process management and how to measure our success better than ever before.” ~ PAT PRESTON, DEALER PRINCIPAL, PRESTON SUPERSTORE
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