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We are more than just a sports team and a concert venue. We are innovators, achievers, leaders, dreamers and, most importantly, Rip City fanatics.
Whether our guests are attending a game to see their favorite player on the court or their favorite artist Illuminate the stage, as our Ticketing Coordinator, you play a key role in spearheading various Ticket Sales & Service initiatives, with an emphasis on client communication and operational support. You will collaborate with vital team members to craft and deliver a comprehensive client communication plan passionate about educating, engaging and retaining our customers throughout the year. In addition to communication focus, this person provides operational support for all Ticket verticals throughout the year.
In partnership with Digital, Creative, Content, Directors of Service and Analytics, implement RCU Member Communication Plan including: RCU Newsletter, Rookie Reports, and Social Media posts
Work directly with Ticket Directors & Revenue Events Manager in the creation and maintenance of yearly Communication and Content calendar focused on engaging & informing members of their benefits & opportunities in creative and innovative ways
Coordinate all Ticket Sales & Service needs for Media Day, including the ideation of content requests and any vital script writing.
Work with Director(s) to improve client education, communication and engagement strategy through customer surveying & evaluation of customer feedback.
Assist in managing Global Calendar for TS&S to ensure asset alignment between Partnership, TS&S & Game Operations
Provide Operational Support with the Group Sales team around group selection, scheduling, client communication & event planning.
We’d like to hear from you if you:
Minimum one (1) year experience working in customer service, departmental coordination or similar experience.
Outstanding written communication skills to ensure clear and effective delivery of message to fans.
Work cross functionally to problem solve, create programming, and communicate outside or department to support all Ticket departments.
Work moderately independent with the support of Director of Ticket Services to define and implement communication strategy
Proficient in Microsoft Office Suite, Adobe InDesign/Photoshop, Qualtrics
Offers of employment are conditional upon proof of COVID-19 vaccination or approval of a medical or religious exemption and accommodation from the company along with the successful results of an individual background check. We consider qualified applicants with criminal histories and review results on an individual basis.
The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We invest in our employees inside and outside of work. Our benefits package for full-time teammates includes:
Paid Maternal & Parental Leave
Flexible Time Off (3 weeks + 11 holidays)
Free Parking + Discounted Mass Transit Passes
Discounted & Complimentary Tickets
Ongoing Learning & Development
Junior (1–2 years exp)
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