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Jeeves and Garp Customers Gain Improved Education and Support Offering
Offering Deployed in Conjunction With New Customer Portal
STOCKHOLM, September 1, 2014--Today, Jeeves rolled out an improved support and education offering in conjunction with the deployment of a brand new customer portal, powered by the toolset of Oracle RightNow.
“Our new support and education offering has been designed to deliver a world-class customer support experience, including industry-standard SLAs for response and resolution times,” said Marina Åkerman, vice president of support for the Jeeves ERP and Garp ERP product lines. “We are thrilled to offer our customers these new resources as part of an improved support agreement.”
The portal offers Jeeves customers new tools to submit and track questions, defects, product ideas, and service requests. It also provides a platform for the Jeeves support team to deliver self-service via an FAQ knowledgebase, as well as access to news, product documentation, and on-demand education and training.
Founded in 1992 and headquartered in Stockholm, Jeeves Information Systems AB (Jeeves) is a provider of Swedish-made, cloud-based enterprise resource planning (ERP) software solutions for small and midsize businesses.
Jeeves is the provider of Jeeves ERP, a next-generation ERP software solution for discrete and process manufacturers and distributors who want a system that is as unique as they are. The system’s unique and powerful architecture helps companies harness the power of emerging technologies like cloud and mobility—as well as build and benefit from a highly custom ERP system. For more information, visit www.jeeveserp.com.
Jeeves is also the provider of Garp ERP, an easy-to-implement and -use ERP system designed to meet the needs of clothing, footwear, sporting goods, furniture, and e-commerce companies that need to handle large product volumes with multiple variants. For more information, visit www.garp.se.
Forterro is a home for specialized ERP companies serving industrial SMEs around the globe.
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