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Looking ahead into 2020 and beyond through the IPW lens: With their sheer numbers, international tour operators, receptive tour operators and international journalists who attend IPW make it the most important marketing and information-sharing event on the annual calendar of the U.S. inbound tourism industry.
With the above as preface and based on our own random and admittedly unscientific conversations with people from the industry during IPW, INBOUND can report that the consensus seems to be that, for 2020 and the near-term, the outlook is –to deploy that most familiar of clichés, one that is “cautiously optimistic.”
During our conversations on and off the exhibit floor (the more gossip-y items are below) last week at IPW 2019 in Anaheim, California, would have rated an unqualified “optimistic” were it not for several key factors:
For the first time ever, IPW took place during a live, real-time trade war that continues as we write this. For several days, there was the threat by the U.S. of new trade tariffs on Mexican goods, and the prospect that a new United States–Mexico–Canada Agreement might not secure approval from the three governments that made the treaty. And right in the middle of IPW business appointments, on Tuesday, the Chinese government warned Chinese companies doing business—this included the tourism sector—in the United States that they could face harassment from U.S. law enforcement agencies. This followed by a day a warning to Chinese students and academics about the risks involved in studying in the United States. A journalist did not have to look far to find a skittish U.S. travel supplier.
There is continued resentment of, and hostility directed at, U.S. President Donald Trump—both personal as well as that related to his policies on immigration and trade. This was reflected during a Tuesday news conference featuring U.S. Travel’s president and CEO, Roger Dow, who is exceptionally smooth and deft at handling difficult questions from journalists. But, just after Dow finished a video clip of Trump taken from his State of the Union address last February 6, in which he made a broadly positive statement about international tourism and Dow said, “the point is … that there is hope,” there was a wave of derisive laughter in the room where the news conference was held.
There was talk of unevenness and “soft spots” in continental Europe as one tour operator described it to us—especially in Germany, where the two industry giants, TUI and Thomas Cook Germany, are having terrible years overall and outbound traffic to the USA did not increase at all in 2018 vs. 2017. As well, the full-year arrivals data from the U.S. National Travel and Tourism Office (NTTO) came out, and they showed a one percent, year-on-year decline for German travel to the U.S. Also, as a receptive operator who works the market explained it to us, German travelers—slow to migrate to OTAs and other non-traditional channels of distribution—have begun to shift to using OTAs for their travel. These individuals are 3.5-star travelers, who comprise the base of consumers who buy the kind of product offered by TUI and Thomas Cook to its partners.
In addition to other matters related to China, one heard expressions of concern over the large number of visa applications for travel to the USA that are being rejected in China—up to 40 percent, according to some instances. Not only are the prospective travelers who could not get a visa affected, so were the passengers who were part of a series that that had a package cancelled because an operator could not get enough visa-approved travelers in time to fill a bus.
And, as one source suggested, it is not a problem that will go away quickly because there are going to be millions more of new, first-time, long-haul entering the market for decades—travelers who have never gone through the process of securing a passport or a visa in order to travel. So, the problem won’t go away simply by hiring more visa application adjudicators. One receptive told us that tourism officials and businesses in China should do a better job at educating prospective Chinese travelers to the United States about the visa process.
And now, for Some More or Less Gossip-y Items:
—Far and away, the biggest surprise, and a welcome one at that, was the California Plaza close to and directly in front of the Anaheim Convention Center. A sort of pop-up trade show of its own, the Plaza had some 15 exhibit stations from different California destinations and suppliers that featured a wide range of hors d’oeuvres, finger food, tchotchkes and sufficient alcohol to fuel (or relax) the hundreds of delegates who flowed through the site on their way to an evening event or to the convention center. Nearly everyone we spoke to expressed the hope that a similar feature is part of IPW 2020 next year in Las Vegas.
—There were also rave reviews for this year’s Tuesday luncheon show co-sponsored by New York City & Company and Broadway Inbound. This year’s production featured performances from several Disney-themed works, including “Lion King,” “Frozen” and “Aladdin.” One heard the word “seamless” used to describe the show. Asked about this, Bob Hoffman, a lifelong habitué of Broadway and vice president Broadway Inbound at The Shubert Organization, said that it probably had something to do with the fact that, this year, there was a single producer for the whole show—rather than producers for single segments of the show.
—Making their 42nd consecutive appearance at IPW were Mike Gallagher, co-founder and co-chairman of CityPASS; and his friend and colleague, Noel Irwin Hentschel, chairman and CEO of AmericanTours International. Both attended the first of their 42 IPWs in 1978 in Albuquerque, New Mexico. Gallagher, whose CityPASS now has 15 destinations that use its multiple attraction-admission package, told us that the company’s goal is a new destination each year.
—The pithiest answer to a question: When INBOUND asked one Argentine tour operator if the situation in Argentina was improving, he said simply, “No.” That’s it.
—Another long-time IPW attendee, Guillermo Alcorta, whose first was in 1985 in Los Angeles, is president of PANROTAS, the multimedia company that publishes Brazil’s most widely read trade journal, operates several websites, and publishes source books and stages conferences, and has just turned 80 years old. Alcorta, whose latest conference acquisition was held the week before IPW, told INBOUND that he plans to keep going and then to retire when he turns 100. Fit and trim—he always appears in an immaculately tailored suit—he means it.
Gun Violence, State Tourism Budgets and More—The Questions Aren’t Easy for Roger Dow
But He Handles Them with Ease: One is inclined to believe that Roger Dow, president and CEO of the U.S. Travel Association, and the de facto spokesperson for the whole of the U.S. travel industry, actually enjoys being grilled at news conferences. Perhaps it is because he is like a game show contestant who always has the right answer or, more likely, he wants journalists to understand, to get, his point of view.
While he speaks rapidly, he is relaxed and always seems well-informed about a matter when asked about it, readily citing studies and offering up figures and data to support or illustrate a point. Following are some of the tougher questions asked of Dow last week during his IPW news conference, along with his answers, which were only slightly edited for clarity.
Question: The first journalist asked, more or less: What it is the holdup in adding more countries to the U.S. Customs and Border Protection (CBP) facilities for travelers to the United States? With this process, travelers to the USA go through a pre-clearance check in order to reduce congestion and long lines at customs clearance facilities in U.S. airports.
Dow:  “We have pre-clearance right now in Canada, with eight destinations; Ireland, there are two—When I went to World Travel Market last year, I flew through Ireland and, I’ll tell you, that the experience was great coming back—UAE, Abu Dhabi; Bahamas, Freeport and Nassau; and Bermuda. Now, what is coming is Sweden and other countries we’re talking to—what has to happen is both the airlines and the countries have to agree on (it). But Brazil, Argentina, Costa Rica, Poland, Israel, Romania,  Croatia, and Bulgaria. We’d like to get them on board as soon as possible.
“We’re pushing very hard for next year. Right now, it looks like Sweden. It’s a phenomenal program, and one of the great things it does is help shorten those lines and get people out of lines. So, we’re pushing very hard
“I just finished talking to our delegates from JATA (Japan Association of Travel Agents) in Japan about how importance it is to get pre-clearance in Narita and Haneda airports. It’s important for traffic to Hawaii and the U.S. West Coast and Hawaii. So, any help that you can be by pushing the pressure on … let’s get pre-clearance done around the world. It would be very helpful.”
Question: The query from Graham McKenzie of TravelMole had to do with what the U.S. and President are doing to reign in gun violence in the United States: “In your chats with president about security … I wonder if the issue is about guns that are already here. There have been 150 mass shootings and about 6,000 people died from gun wounds in the U.S. to date this year, I wonder if that report got through to the President.”
Dow: “This is an issue that you and I have talked about before. I’m a parent. I’m very disturbed where something (like shootings) happens in the U.S. or anywhere else around the world. I mean, this is horrific. But the issue is pretty complicated.
“People on both sides are extraordinarily passionate about it all over the political spectrum. The policy is debated outside our area, but what we believe in is that security and safety are so important. There is literally nowhere in the U.S. that I wouldn’t take my family or recommend to anyone else.
“That said, all solutions have to be on the table for this, and it is so important. We track may not come to the United States. The number one reason is the strength of the dollar or the cost (of travel). Creeping up to number two or three is concern over crime. So, the need to get this issue addressed is critical and we’ve got to address it. I don’t have the solution, but it something that we’re going to be at the table and saying, ’Let’s get everything on the table and figure it out.’”
Question: Laura Powell from Skift asked this: “The elephant in the room is obviously China and what’s been happening in terms of the recent travel advisory that China issued on the U.S., ostensibly because of crime and that type of thing, and also—just honestly—a possible, looming trade war and the fact that China, in the past, has been able to dissuade visitors to South Korea, etc. What is the U.S. doing to prepare for those possibilities?”
Dow: “This is a dialogue that we have a lot. Visitation from China to the United States slipped by 200,000 from 3.2 million in 2017 to 3 million this past year. We’ve also seen a similar slip from Japan and South Korea. People are quick to say, ‘Oh, it’s a trade war.’ Where we’re starting to be concerned, though, is … we’re watching the most recent announcement is that type of trade. We’re watching very closely. We’re saying to the government, ‘Let’s get this trade thing behind us fast.’ Because, as we said, travel is trade, and it’s so important to get this behind us. So, we’re pushing very hard.
“China has done this about every six months. About six months ago, they issued a warning for the U.S. because of crime and high health care costs. It happened again. We’re trying to see if this is related to trade wars or not. Chris Thompson (president and CEO of Brand USA) and our colleagues have very close relationships with folks in China—Chairman Li (Jinzao), chairman of the China National Tourism Administration. I am vice chairman of Chinese World Tourism Alliance. Chris has hosted leaders from 31 provinces in China.
“So, we’re doing everything we can on the travel side to get both of us saying ‘This is so important to both countries for understanding and all that. Don’t through travel into this political game that is going on.’ We’re watching it. We’re monitoring it. We letting everyone know with a very loud voice that travel should not be used as a weapon.”
Question: A journalist wondered aloud what kind of impact additional questions asked of travelers to the U.S. that ask for social media information will have.
Dow: “First, as I said earlier, security is number one. The U.S. State Department has moved just recently to something that they’ve been vetting for over a year-and-a-half right now to ask a few standard questions on the social media, etc. We just met yesterday with the State Department on this because we want to watch this very carefully. The State Department says that it’s just a pull-down menu and you check one of these areas. The State Department values privacy—you do not have to give them your passcode, your password or anything like that.
“We’re watching it. We want smart, effective technology and, if the questions they’re asking aren’t making a difference … I go back to this: for 16 years, we asked people at airports, ‘Did anyone you don’t know ask to give you something to carry with you?’ Finally, after 16 years, they said, ‘This probably doesn’t make any sense.’ So, we’re having a dialogue. We just yesterday spoke with the State Department. Let’s really watch this and let’s make sure we are not providing an impediment to for people not to go here.”
IPW 2019: An Album—Images from IPW’s Five Days
Day One: Arrivals, Registrations, and Private Events
Jo Thomas, UK public relations representative for U.S. Travel Association, registers a journalist in the IPW press room.
For Complete Album Click Here
Arrivals Figures for 2018: A Bottle Definitely Half-Full (Not Half-Empty), Except for China
The day before IPW 2019 opened, the U.S. Department of Commerce’s National Travel and Tourism Office (NTTO) released a limited number of full years arrivals figures for 2018 inbound visitor traffic to the USA. Taken as a whole, the numbers were enough to cheer those who sell to some markets, but were otherwise troubling as all three key Asian markets—Japan, China and South Korea—registered declines in the number of travelers they sent to the United States.
Then, days later, NTTO released full year figures for the Top 50 international source markets, as well figures for total international and overseas figures. The total numbers were definitely more cheering than the Top 10 figures.
The Bottle Half Empty: For the first time since it became a source market of consequence for the U.S., China’s arrivals to the United States declined in 2018, falling nearly 6 percent. Arrivals also fell from the overseas markets of Japan, South Korea, Germany and Argentina. Traffic from neighboring Mexico also declined year-on-year vs. 2017.
The Bottle Half Full: Despite a year-long, continued drumbeat of news suggesting that outbound travel from the UK would be hurt by the effects of Brexit, travel from the UK—the largest overseas source market—to the United States was up by nearly 4 percent. And Brazil showed that it has nearly fully escaped the chokehold of the 2014-2016 recession that was so debilitating that it was known simple as “La Crise” (“The Crisis”), with year-on-year arrivals to the U.S. up by 15½ percent.
In sum, while not “very good” it was a “pretty good” year for inbound traffic to the U.S.
On the basis of INBOUND’s own conversations at IPW with U.S. traveler marketers, tour operators and those who follow the industry, the expectation is that arrivals should increase overall in 2019, although there will be some softness in in key markets, where growth will be flat to low. (See more on this subject elsewhere in INBOUND.)
U.S. Travel’s Chairman’s Circle Honors—2019
Each year, on the evening that IPW launches, the U.S. Travel Association stages the U.S. Travel’s Chairman’s Circle Honors program, applauding a selection of international companies for outstanding efforts to bring the world to America. The elite awards event, co-hosted by Brand USA, honors representatives from the world’s highest-volume tour operators and travel buyers of U.S. travel and hospitality services. Honorees are nominated by members of the U.S. Travel Association’s Chairman’s Circle level, which includes some of the largest U.S. travel companies and top U.S. destinations. Here is this year’s list of honorees.
Brazilian Travelers Are Big Users of Instagram
Report by PANROTAS Reveals Much about Brazil’s Travel Trade: Every year, the Brazilian travel media conglomerate PANROTAS covers IPW like a wet blanket, because there is no better place and time in which to gather the latest information on the favorite holiday destination of Brazilians. But the company also brings some of its other apparatus to IPW to do business with U.S. travel suppliers, DMOs and operators who want to know more about the Number 5 overseas source market for inbound travel to the USA. (They were in booth #2134 this year in Anaheim.) Among its products is a comprehensive, mid-year profile of the tour and travel industry in Brazil.
CVC is clearly Number 1. More often than not, the industry will refer to a tour operator as a travel “company” rather than a tour operator because, frequently, in storefront travel agencies, there will be both an operator and a travel agency—an arrangement which allows on-site access to a tour operator’s inventory and price points. PANROTAS has prepared the following table of the largest travel agency groups in Brazil.
Largest Tour Operators (with direct contracts with airlines): CVC; Smiles (Gol’s Mileage Program); Abretur; Flytour MMT Viagens; Teresa Perez; Agaxtur; Orinter Tour & Travel; Queensberry; Mondiale (Ancoradouro Group); FRT; MSC Cruises; New Age; Intercâmbio Operadora’ West Central (Confiança Group); Visual (CVC Group); BRT; MGM; RCI; TGK and New It Club; Disney Select Tour Operators; Agaxtur, ATD Parques e Ingressos; Azul Viaens; Best Day, Decolar.com; Flytour MMT; Latam Travel; New It; RCA; and Trade Tours.
Largest OTAs: Decolar.com (known as Depegar.com in other countries in Latin America); Viajanet; Submarin Viagens (CVC Corp.); Expedia, Almundo; Hurb (former Hotel Urbano); Viajar Barato.
What Did Agents Tell Us: Along with B4Tcomm, PANROTAS recently conducted a survey of 1,258 tourism professions—among them 827 travel agents who analyzed the segment as to how it relates with digital influencers and how it uses the internet to become informed and to communicate with clients.
An Interview with Tomás Rey
During the recent RTO Summit East, INBOUND’s editor-in-chief, Jake Steinman, had lunch with at a delightful Greek restaurant in New York City with Tomás Rey, the founder and president of the New Orleans-based Rey Royal, a receptive tour operator whose slogan is “Travel Like a Local.” Tomás has been in the business for a period approaching two decades, and we had the opportunity to discuss a wide range of subjects regarding the tour and travel industry. Here, we share excerpts of our conversation with Tomás.
Jake Steinman: So, how did you get started in the business?
Tomas Royal: I worked in international sales for a Belgium company and enjoyed traveling all over the world, but traveling internationally every other week after six years made me desire a new path to proceed. I took three months off and went to Europe where three totally different people (an Italian friend, my brother and a Costa Rican friend, told me I should think about going into something in tourism, being that I have a wide-variety of friends from all of the world, I speak several languages and I love New Orleans (my hometown).  My Costa Rican friend and her receptive company in Costa Rica, educated me about tourism and the receptive business. In 2002, I opened a receptive operator for New Orleans and Louisiana at a time when there were several competitors in the area.
JS: What was the turning point for you?
TR: I started to enter the FIT market while tour operators were getting out of FIT by focusing on selling and servicing of groups. Then Hurricane Katrina hit in 2005 and no one was doing any business. Every one of the other local operators went out of business and I was the only one left standing.
JS: How were you able to survive?
TR: 2006 we had requests to book hotels for the U.S. Army Corps of Engineers and FEMA (Federal Emergency Management Agency). And then the BP oil spill in 2010 also influenced things; we had a whole new group that needed rooms.
JS: How long did it take for New Orleans to get back to normal?
TR: For my business, not until 2011, about five years later. After Katrina, I changed my business focus and decided to branch out to Texas and the South.  A few years later, two of my biggest clients asked me to go into the Midwest to handle their clients there.  Now Chicago has grown into a great market for us, fourth only after Louisiana, Tennessee and Texas. Now we handle the entire South and Midwest including Minnesota, Wisconsin, Michigan, Illinois and Iowa—many of the states along the Mississippi.
JS: Were any other receptives serving the Midwest?
TR: There were other bed banks that were selling hotels but we were the only inbound operators that contracted local guides. Four years ago, we found out we couldn’t just sell hotels, so we began offering private tours, which is a good market that is growing for us. After Katrina, most of the French operators were glad to find someone who spoke French. Before Katrina, 80 percent of our inbound was Latin America and 20 percent was from Europe; it flipped after Katrina to 80 percent European because of Latin American airlines that stopped servicing that market.
JS: What are your top source markets?
TR: France, Germany, Canada (Quebec and the Maritime Provinces), Benelux, Mexico (for medical conventions) and Brazil.
JS: How has business been for you recently?
TR: Well, it might be hard to believe, but 2017 was one of our best years; 2018 was better, and 2019 looks to be even better than that.
JS: It sounds as though you’re on a roll. How would you describe your business?
TR: The connections we’ve made with France, Latin America and Belgium and Canada are beginning to pay off and we’re focusing on operators that are working with the high-end market and they are doing pretty well. The day of the standard tours and hotels are not what people want anymore. They’re looking for products like hands-on cooking classes, which are huge—we began offer them in French and Portuguese. Our tag line is not “Live like a local,” but “Travel Like a Local.” We take them where the locals go.
JS: Is this the same cast of tour operators you’re accessing or are there new companies coming into the market?
TR: The majority are tour companies that have seen the writing on the wall and understand that younger people are going online and booking hotels directly. They are now concentrating on the 40+ plus market who want personalized service and don’t mind paying a premium for it.
JS: Do You have national aspirations for Rey Royal?
TR:  Not really for the FITs, but we already do groups nationally for MICE. I keep the group size at maximum of 20 so we can get into restaurants and clubs where “the locals go”.
JS: What about attractions?
TR: It’s something that they can always buy online. Most don’t want to book in advance so we have to find a way to get involved. Sometimes we will set up a kiosk that will serve as welcome center that acts like a concierge. Recently, though, we have been thinking about working with an app developer that can push out attraction offers and discounts from us while they are in the destination wandering around.
JS: What are your primary challenges?
TR: Crossing over and working with tour operators who are not only selling to agents but have consolidated with other companies and are now selling directly to the public. In the Netherlands, for example, lots of tour operators are closing up—but the challenge is how to get a piece of that business with the few tour operators there but offering them something unique, or in other words, sculpting a product or products so it’s unique. If you’re selling a typical tour or attraction anyone can offer, you’re limiting your services or not casting your net far enough.  Also, it’s key to work with your DMOs / CVBs in the various states who are open to try something new and think outside the box on how you both can capture more visitors to their destination.  I’m fortunate to work with so many who understand this and partner with us.
Self-Serve Kiosks in Hotels: Is this What FIT Travelers Want?
As a San Diego hotel is in the process of installing a self-serve wine and champagne dispenser in its gift shop by the end of this year, there is also a survey of 2,654 consumers by the Travel Leaders Group, in which 78 percent of respondents said they would like to see self-serve kiosks more widely available for check-in. For the complete article on the subject, which was recently published by Hotel News Now,  read here
HODGE PODGE: Shifts, Shakeups and Occasional Shaftings in the Tour and Travel Industry
Paola Bowman has been named destination services manager at the Arlington (Texas) CVB. She joins the Arlington organization from the nearby Grapevine CVB where she led the destination services team. She also served at Visit Fort Worth for nearly a decade.
Maria Whiteman is going to leave Saga Holidays, where she is managing director, at the end of the summer after two years at the company. She will join privately-owned student travel specialist, Next Generation Travel on October 1. Whiteman took on the then-newly created role of managing director of Saga Holidays in 2016 and has previously held senior roles at Amadeus, Travel 2, Airmiles and Hayes & Jarvis.
Claire Brosnan has left Tourism Ireland and joined Air Transat as the airline’s new UK and Ireland marketing manager. In her new role, Brosnan is responsible for developing and implementing Air Transat’s marketing strategy in the UK and Ireland. This includes developing integrated marketing plans across channels including radio, print and out of home advertising, as well as promoting Air Transat to the travel trade.
Trafalgar has created a new role dedicated to independent travel consultants – director of host accounts – and promoted Ashley Vaughan into the new position. Reporting to Trafalgar vice president of sales Whitney Ramirez, Vaughan will expand upon the initiatives she developed to meet the unique needs of independent contractors, ranging from product training to a slate of support skills development on essential topics including social media, sales techniques and digital/dynamic marketing.
Alain Le Scouezec has left his position at TUI France to join the Breton group Salaün Holidays as director of external networks. He will be responsible for sales of the Group’s external network and will report to Stéphane Le Pennec, chief executive officer and Michel Salaün, chairman. After 21 years (1994 – 2015) at Donatello, he joined the Transat France group as commercial director. He then joined the TUI France group following the latter’s takeover of Transat France.
American Airlines has promoted Alice Curry to the role of vice president of customer care, succeeding Jon Carlo Gulbranson, who has moved to the role of vice president of operations and crew performance. In her new role, Curry will lead the airline’s teams that oversee reservations, flight availability and operations monitoring, reporting to Kerry Philipovitch, senior vice president of customer experience.
Tresie Benoit has been promoted to the position of director of contracting, North America at W2M WORLD2MEET. Previously, she had been senior contracts manager USA. Benoit, who came to W2M almost 3 years ago, was previously with lowcostbeds. She also had tenures at Travalco, Meeting Point North America and ATI.
Youth travel specialists Topdeck Travel has announced the promotion of Charles Knowlton to global general manager. Knowlton had been general manager, tour operations North America, Australia and New Zealand, leading the team and setting a clear strategic path for operations in these destinations. In 2012 he relocated to London to become Topdeck’s business development manager, was quickly promoted to International sales manager, and eventually took on a role as Brand Manager in 2013, where he played a pivotal role in launching Topdeck’s North America program. In 2016, Topdeck made the move to operate directly in North America and took Knowlton on the journey, appointing him as general manager tour operations for the region. After two successful seasons managing in-market operations relationships, Knowlton became Topdeck’s general manager tour operations for both North America and Australia/New Zealand.
Roni Astrachan has been named southwest regional sales director for Avanti Destinations, calling on travel advisors in southern California, southern Nevada and Hawaii. Astrachan, who is based in Los Angles, reports to Avanti’s Chief Marketing Officer John Hanratty. Most recently, Astrachan was the West Coast business development manager for Travel Bound. She began her career working for two Israeli escorted tour operators, NATOUR and Geographical Tours, before coming to the Los Angeles area. She joined Travel Bound in 2003, after first working as a travel agent for Valley Travel Group
Sharon Rudometkin has been appointed product manager at YMT Vacations, which is located in the Los Angeles area. She joins the company after spending more than 11 years with American Ring Travel, where she was product manager.
Hanna Leander has been named sales and operations manager at Scholastic Tours. She is based in New York. Leander comes to the position from G2 Travel Limited, where he handled contracting. Her previous experience includes tenures with Teamamerica and Consortium tours of North America.
Brian Stacey for 37 years at Tauck World Discovery
John Grzywacz for 31 years at CIT Signature Transportation
Claudia Pabeschitz for 18 years at Tour America
Dave Jones for 13 years at the Tennessee Department of Tourist Development
Jackie Ludwig for 11 years at Visit Tucson
Shalua Nathaniel for 5 years at Africa Outings
Michael Chapaloney for 4 years at Pennsylvania Department of Community & Economic Development
Stefan Merkl for 3 years at Explore Marketing
Mark Churchill for 2 years at Expedia
Destinations International is looking for a Senior Developer of Education. Click here for information.
Visit St. Pete/Clearwater is searching for a new president and CEO. For more information, read here.
The Empire State Realty Trust (Empire State Building) is looking for a vice president of operations. For more information, visit here.
Galveston Island Convention and Visitors Bureau is looking for a Chief Tourism Officer. More information can be found here.
A Senior Director of Destination Sales is being sought by Meet Minneapolis. Details here.
Also in Minnesota, The Rochester Mn CVA has an opening for an Executive Director. Click here for details
Oklahoma City Convention & Visitors Bureau has an opening for Vice President of Sales. For more information click here.
An opening for Vice President of People Strategies exists at the Greater Miami Convention & Visitors Bureau. Details here.
In Pennsylvania, Discover Lancaster is searching for a president and CEO. For more information, visit here.
The Birmingham Jefferson Convention Center in Alabama is seeking a General Manager. Click here for details.
Discover the Palm Beaches has an opening for an associate vice president-integrated marketing. To learn more, visit here.
Team San Jose is looking for a vice president of sales & destinations services. For more information, read here.
Destination Cleveland is searching for a vice president of convention sales & services. To learn more, visit here.
Tour & Travel Industry Outlook for Rest of 2019—Its Soft Spots Are Showing
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