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If our delivery person believes the person receiving our products may be under the age of 18 then they will demand to see a valid ID. If a valid ID cannot be shown then our delivery person will refuse delivery.
Our delivery person may also refuse delivery if the person receiving our products appears intoxicated or under the influence of drugs.
If our delivery person believes that the person receiving our products is doing so on behalf of another person who is under the age of 18, or appears intoxicated or under the influence of drugs, then our delivery person is entitled to refuse delivery.
Hansen Tasmania products come with warranties and guarantees that are covered under the Australian Consumer Law (Consumer Guarantees).
If you have purchased a product from Hansen Tasmania that is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches consumer guarantee, we will refund your money to the account from which it was paid. Alternatively, we will replace the product at no further cost.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
For returns and exchanges please contact us at:
Phone: 03 62 640 200
We’re available 9am – 4pm EST, Monday to Friday (not open on Tasmanian public holidays).
Liquor License number: 90622
Hansen Tasmania - 64 Basin Road, Grove, Tasmania 7109 Australia
Returns and Refund Policy
Warning: Under the Liquor Licensing Act 1990 it is an offence: (a) for liquor to be delivered to a person under the age of 18 years. Penalty: fine not exceeding 20 penalty points ($3,140 for 2016-17); (b) for a person under the age of 18 years to purchase liquor. Penalty: Fine not exceeding 10 penalty points ($1,570 for 2016-17).