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If you purchased an item from the Alpine Accessories the products will be covered under the manufacturers warranty. Here is how to find contacts and forms for the corresponding warranty departments for each of the vendors we purchased product from. Some brands may take your item back directly, other may want you to take your warranty item to the nearest authorized dealer.
Brands will (at the brands discretion) repair, replace or refund the purchase price of any defective part or product covered by this warranty when it is returned by the original owner with proof of purchase. If you can not find your receipt, some brands may determine the warranty period based on the date your product was originally manufactured.
In most cases warranties are only valid for items purchased from an authorized dealer. If you bought your gear from Ebay, a friend, facebook, a swap, etc. your purchase is NOT covered under a manufacturers warranty.
Before bringing a product or shipping any product, clean any dirt for the surface or wash apparel according to manufacturer directions.
Manufacturers Warranty Departments and Contact Information
Atomic: submit the Product and the original proof of purchase to an authorized Atomic retailer.
BIC Sport paddle boards: now Tahe- see below
Blizzard Any Blizzard or Tecnica USA retailer should be able to help you have your skis returned. Or ship your gear per these instructions.
Bolle goggles and helmets: Give our Customer Service team a call at (760) 804-8420 from 9 am to 5pm pst, because their online form doesn't work.
Bula: Customer Service: email: info@bulabula.com or call from USA: 1-800-724-2929 at Monday-Friday 8:30-4:30 EST, with receipt up to two years from date of purchase!
Capita: has a two year warranty. Either return product in question with original receipt to the point of purchase before the expiration of the warranty period for assessment OR complete the warranty claim form.
Chaos Headwear: email Chelsea at: customerservice@ChaosHats.com
Coal Headwear: please contact us at shop@coalheadwear.com for manufacturing defects.
Dakine gloves, bags, accessories: Dakine Warranty Instructions
Descente Contact Customer Support Toll free: 1-866-305-5115 T:450-466-5115 Email:descente@momentumd.com
via the distributor: Momentum at 8845 Boul. Du Quartier, Local C, Brossard (Qc), J4Y 0R2 and
Email the following information to descente@momentumd.com:
Style number (located near the care label and usually starts with the letter D)
Dry Guy: please email the following information to help@4implus.com :1-Name of product, 2-Name of damaged part needed, 3-Picture of damage(s), 4-Copy of receipt to verify date of product purchase, 5-Name and shipping address.
Elan Skis: valid only for the original purchaser Take your Elan skis to your nearest Elan authorized dealer for assistance.
Fischer Skis: contact an authorized Fischer dealer.
Flow snowboard bindings: go to the nearest authorized dealer, boots, boards
Fox River Socks guarantee is they will provide a replacement, if you are not satisfied with the quality of their product call their customer service at 800-247-1815.
Giro goggles and helmets: contact our Customer Service Department at 1-800-456-2355. Mail Address:Giro Sport Design, 1001 Innovation Rd,Rantoul, IL 61866.
Gordini gloves and mittens: We warranty our gloves to be free from defects in materials and workmanship for the usable life of the product. Gordini reserves the right to determine if the gloves meet this criteria. At our discretion, we will either repair or replace the item free of charge. If you’re not satisfied with the quality of your products then please contact us at: customerservice@gordini.com or call customer service at 1.800.GORDINI (467-3464)
Helly Hansen has a limited lifetime guarantee; due to a manufacturing defect within two years of the purchase date, we will repair it without charge or provide a replacement, at our discretion.
Hotronic boot warmers a limited warranty for two (2) years from the date of purchase.
K2 Sports: K2 warranties are reserved for the original purchaser only.
Kombi has a 5 year warranty
Krimson Klover use this contact form.
Leki ski pole warranty covers shaft breakage only.
Marker ski bindings: go to the nearest authorized dealer
Niedecker snowboards, boots, bindings: go to the nearest authorized dealer
Obermeyer snow apparel: Contact Obermeyer at (970) 925-5060 or email customerservice@obermeyer.com. or go to the nearest authorized Obermeyer dealer. In your Email include a simple explanation of the problem and a photo to help them figure out if the item can be repaired.
O'Neill snow apparel: call 514-789-0809, 5800 Rue Ferrier, Montral QC Canada H4P 1M7
Outdoor Gear / Boulder Gear: offers a limited lifetime warranty against defects in materials and workmanship.
Email the following information to customerhelp@outdoorgearinc.com
Photo of the defective garment, reflecting the defective area,
A brief description of the defect,
The style number (located on the inside label),
The size of the garment; color of the garment,
Your shipping address and telephone number.
Quiksilver: warrants all Snow Apparel to be free of defects in material or workmanship for 90 days from the original date of purchase, when purchased from an authorized dealer. Once Quiksilver receives your email (see steps below), you will be contacted with next steps. Returns sent without prior approval will be returned to sender.
Email the following information to warranty.usa@boardriders.com
Brief descrition of the issue that you are encountering,
Photos of the defective area,
Copy of the original proof of purchase.
Roces: go to your local authorized dealer or send an email.
Rossignol: go to the nearest authorized dealer
Roxy: Roxy warranty issues email warranty@roxy.com
Salomon: go to the nearest authorized dealer
Seirus Innovations: send Seirus a message, or call 800-447-3787 and get more information.
Sportube: email info@sportube.com with 1-pictures of the product, 2-receipt when/where you purchased and 3-any other information as to what happened.
Swany gloves: Email info@swanyamerica.com 1-the Style number, it will be on the label in the cuff of the left-hand glove, 2-Year Purchased, 3-Copy of the receipt, if possible, 4-Two photos of the problem area of the glove.
Swix tuning: return any defective product to your nearest authorized dealer within one year, and Swix will work with the dealer to provide replacement
Tahe Outdoors warranty covers materials or workmanship for a period of 2 (two) years from the date of purchase by the original retail customer when the product is purchased from an authorized dealer.
Tecnica ski boots: Any Blizzard or Tecnica USA retailer should be able to help you have your ski boots returned. Or ship your gear per these instructions.
Terramar: send them a message, or email: customerservice@terramarsports.comfor a 1 year limited warranty.
The North Face: go to thenorthface.com and scroll down to the "HELP" section at the bottom of the page and click on "Returns & Warranty"