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Faller Packaging restructures its organisation to provide even better support for its labels customers. – Faller Packaging
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Små og helt små serier
140 years of Faller Packaging
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Focus on customer needs
Focus on customer needs
Focus on customer needs
Faller Packaging repositions itself and becomes a strong partner in te field of labels
Labels are essential packaging components for te pharmaceutical and healthcare sectors. They have to meet a wide range of requirements, such as resistance to external influences, placement of large amounts of information and protection against tampering.Faller Packaging is going to great lengths in Schopfheim to provide its customers full support in label selection and processing.
Faller Packaging specialises in secondary packaging materials. Te company offers folding cartons, leaflets and adhesive labels from a single source. Te Faller site in Schopfheim in southern Baden is responsible for developing, producing, and selling labels. Backed by a complete reorganisation and unified in tackling new responsibilities, te company is investing in te future in Schopfheim, intensifying its customer-oriented service to grow together with customers. Flawless and trouble-free operation in te customer’s packaging process is another critical aspect. This approach applies to standard labels, technically demanding applications, and labels with security features and serialisation.
“Self-adhesive labels are among te most demanding products at Faller Packaging, due to te great number of variants, te large vertical range of manufacture and te requirements of te pharmaceutical industry,” says Matthias Schmieder, Director of te Labels Business Unit at Faller Packaging. “We concentrate our complete label know-how here in Schopfheim. We’re also realigning our organisation to respond more individually to each customer in te future, effectively transforming our role from a supplier to a partner for our customers.” Tim Santo, Head of Business & Customer Centricity, and Matthias Schmieder have been jointly responsible for te restructuring process in Schopfheim since te autumn of 2021. Te magic word here is “customer centricity”, meaning that Faller focuses on te needs and requirements of its customers and accompanies them throughout te entire customer journey – from te initial consultation and analysis to storage on te shelf.
From supplier to partner
Faller and te customer analyse te company’s needs and specific requirements together and find te solutions that will master current and future challenges. Faller Packaging then modifies te organisation and workflows. It optimises te interfaces – for example, warehouse logistics and plant and equipment are tailored to match te required batch sizes and packaging. “Te immediate and long-term benefits are always in te foreground,” explains Santo. “When it comes to customer support, we follow three principles – easy business, peace of mind and seamless integration. Our customers can rely on simple business processes and can be confident that everything will run smoothly and fit easily into existing structures.” In this way, Faller Packaging optimises processing steps, offers a customised digital supply chain and is perceived as a solution-oriented partner.
Vi er her for dig
+49 (0) 7681 405 - 260
Vi er her for dig
+49 (0) 7681 405 - 260
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Ophavsret © 2022 August Faller A/S – Alle rettigheder forbeholdes
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