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About Ten Spa | Wood Fired Hot Tubs
Delivery charges for orders from the Online Shop?
How long will delivery take?
Delivery times are also depended on your location, and the item you are purchasing from us. Small items such as chimney extension, Stairs, towels or hats etc. can be delivered within 5 working days. Larger items such as hot tubs or saunas can be delivered within 14 days. And if the product is customized to a full extent delivery might take up to 21 days.
What exactly happens after ordering?
Once the order is placed on Ten Spa store a customer will receive an emailed receipt confirming his purchase. Few moments later, or next working day, Ten Spa team member may follow up with a short call to ensure that the order is placed correctly, and there’s is nothing to be amended before the manufacturing process begins. As once the manufacturing has started customer won’t be able to change setting on his purchased hot tub.
Do I receive an invoice for my order?
After the order is placed you will receive the invoice by email, however that is not all. In your account section, you will find a downloads category where you will find some useful files such as user manual.
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When the order payment is taken of my bank account?
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What should I do if I receive a damaged or wrong product?
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Can I change or cancel my order?
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What is "package tracking" in my orders?
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Let's strive for a better life together! Manufacturing and distributing across Europe
Quality assurance standards Tap to read more
Design your Hot Tub
TEN SPA Copyright 2022
Let's strive for a better life together!   Manufacturing and distributing across Europe
Quality assurance standards. Tap to read more
Design your Hot Tub
TEN SPA Copyright 2022
VAT Reg: GB 3831373 94
Phone: +44 (333) 006 9691
Design your hot tub
You, Ten Spa, Us
Call us today: +44 (333) 006 9691
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