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Upplýsingatæknideild - UTD | Reykjavíkurborg
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Upplýsingatæknideild (UTD) leiðir þróun og þjónustu í upplýsingatækni hjá Reykjavíkurborg með það að leiðarljósi að tryggja notendum bestu og hagkvæmustu lausnirnar til að ná hámarks árangri.
UTD rekur eina umfangsmestu upplýsingatækniþjónustu landsins, með á níunda þúsund tölvum á rúmlega þrjúhundruð starfsstöðvum. Notendur upplýsingatæknibúnaðar eru öll svið og skrifstofur Reykjavíkurborgar, verkfræðingar, borgarfulltrúar, nemendur, kennarar, starfsmenn íþróttamannvirkja, gestir bókasafna og almenningur svo dæmi séu tekin. Kerfin sem UTD ber ábyrgð á eru einnig fjölbreytt. Um er að ræða póstkerfi, afgreiðslukerfi, velferðarkerfi, bókhaldskerfi, umhverfisvöktunarkerfi, fjölmarga vefi og landupplýsingakerfi.
Starfsmenn UTD eru um 40 og skiptist starfssemin í tvo meginhluta:
Þjónustuteymið rekur þjónustuborð og sinnir uppsetningu og viðhaldi á tölvubúnaði.
Kerfisteymið sér um rekstur netþjóna borgarinnar og stýrir þróun hugbúnaðarkerfa.
UTD leggur ofuráherslu á að reka traust tölvuumhverfi og veita skjóta og góða þjónustu:
Þjónustusamningar eru gerðir við skrifstofur og svið þar sem verð og þjónustugæði eru skilgreind.
Starfsemi UTD er vottuð samkvæmt alþjóðlega öryggisstaðlinum ISO 27001.
Hér má finna nánari upplýsingar um upplýsingaöryggi og reglur um notkun tölvubúnaðar:
Reglur um notkun á tölvubúnaði
Stjórnendur upplýsingatæknideildar Reykjavíkur eru:
Jón Ingi Þorvaldsson, deildarstjóri UTD
Dagný Einarsdóttir, teymissstjóri þjónustuhóps UTD
Arnar Þór Sigurðsson, teymisstjóri rekstrarhóps UTD
Vinsamlegast sendið allar beiðnir um þjónustu á netfangið utd@reykjavik.is
Allar ábendingar um þjónustu, atvik, kvartanir og hverskonar öryggisbrot sendist á utd.abending@reykjavik.is
Útgefið efni - Skrifstofa þjónustu og reksturs
Reglur um notkun á tölvubúnaði
Borgartún 12 - 14
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Þjónustuverið er opið frá 8:20-16:15 alla virka daga
Þjónustuverið er opið frá 8:20-16:15 alla virka daga
Borgartún 12-14, 105 Reykjavik Opið alla daga frá kl. 08:20-16:15
Teikningaafgreiðsla: mánudag – föstudag 08:20 – 16:00
Tjarnargata 11, 101 Reykjavík Opið mánudag - föstudag 08:00-20:00
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Garðar og græn svæði
Þjónusta frá A til Ö
Skrifstofa borgarstjóra og borgarritara
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Fundir borgarráðs ásamt fundagögnum
Aðrar nefndir ráð og stjórnir
Svið, skrifstofur og stofnanir
Innkaup / Regluverk / Skipurit
Lög, reglugerðir, samþykktir og stefnumörkun