TRAI asks SIM card firms to explain poor service quality
Telecom regulator TRAI has asked international SIM card and global calling card firms to explain unsatisfactory service quality provided to consumers when travelling abroad. TRAI asked 8-9 players about poor service, which caused inconvenience to customers. The issue could prompt TRAI to tighten quality measures like mandating a toll-free number where consumers can call for help, an official said.