Airline to pay ₹1 lakh to flier for loss of bag after 8yrs
The Delhi State Consumer Commission has directed British Airways to pay ₹1 lakh compensation for losing a passenger's bag who was flying to London eight years ago. The Commission observed that the incident caused "mental agony and harassment" to the complainant. The complainant had alleged that the airline assured to compensate him in three weeks but no action was taken.