The New York Public Library has a 'human Google'
Librarians at the New York Public Library, help answer any researchable questions that people call and ask them, acting like a 'human Google'. A team of 10 people monitors the help-line, which has been around for nearly 50 years. A two-minute video, describing how the librarians work, states that the help-line receives over 30,000 calls a year.