Facebook buys customer service startup Kustomer for a reported $1 bn
Facebook on Monday confirmed it has acquired Kustomer, a startup specialising in customer-service platforms and chatbots, for a reported sum of $1 billion. Kustomer was last valued at $710 million in a funding round roughly a year ago. Facebook-owned WhatsApp's COO Matt Idema said their aim with Kustomer is to "give businesses access to best-in-class tools that deliver excellent service".