The new producer was David Shanks. Series 11, 12 and 13 saw the return to firefighting scenes as the primary focus. Series 14 was almost completely based on soap opera-style story lines, with the number of fire 'shouts' severely reduced. Viewing figures slumped as the series was critically panned. In 2002 "London's Burning" was cut from the schedule; the final episode was broadcast on 25 August 2002 in a two-hour slot.