Modeling Future Conversation Turns to Teach LLMs to Ask Clarifying Questions
Michael JQ Zhang W. Bradley Knox Eunsol Choi
Large language models (LLMs) must often respond to highly ambiguous user requests. In such cases, the LLM's best response may be to ask a clarifying question to elicit more information. Existing LLMs often respond by presupposing a single interpretation of such ambiguous requests, frustrating users who intended a different interpretation. We speculate this is caused by current preference data labeling practice, where LLM responses are evaluated only on their prior contexts. To address this, we assign preference labels by simulating their expected outcomes in future turns. This allows LLMs to learn to ask clarifying questions when it can generate responses that are tailored to each user interpretation in future turns. On open-domain QA datasets with multiple annotations, we evaluate systems based on their ability to ask clarifying questions to recover each user's interpretation and expected answer. We compare systems trained using our proposed preference labeling methods against standard methods, which assign preferences based on only prior context. Our method achieves a 5% improvement in F1 measured against the answer set from different interpretations of each query, showing the value of modeling future conversation turns. We further demonstrate that our method can be used to train models to judiciously determine when to ask clarifying questions, directly answering the question when clarification is unnecessary. In our experiments, we find that our method achives a 3% improvement in accuracy of such judgments over existing methods.
Clarifying Questions, QA, Ambiguity, RLHF
We RLHF train LLMs to ask clarifying questions in response to ambiguous requests by assigning preferences based on their expected outcomes in future turns.