I always know who's responsible for what, and in between all those managers and engineers and DTP people, there's always a competent person who is really committed to the project I'm working on and who will be happy to handle any questions or problems. Translating is hard work, and doing it well is even harder, but with SDL as partner it's definitely no harder than it needs to be.
We could have written many things about the advantages of working with SDL International but what better than direct feedback from current freelance translators on the Vendor Database.