The Agency deals with rate and service complaints arising in the rail industry, as well as disputes between railway companies and other parties over railway infrastructure matters, or issues such as noise and vibration.
L'Office traite les plaintes sur les tarifs et les services dans l'industrie du transport ferroviaire, ainsi que les différends qui surviennent entre les compagnies de chemin de fer et d'autres parties relativement aux questions d'infrastructure, ou de bruit et de vibrations.