5.0 Management responsibility  5.1 Management commitment  ISO 9001:2000  5.1  5.2 Customer focus  ISO 9001:2000 5.2  Note:
5.0 Responsabilité de la direction  5.1 Engagement de la direction  ISO 9001:2000  5.1  5.2 Écoute client  ISO 9001:2000 5.2  Note :