Capacity Variance from standard for ratio of: experienced demand to existing reserves of capacity to supply advocacy/promotional encounter; projected demand to guaranteed capacity, per time period Safety and Security Occurrences of service delivery-related safety hazards related to advocacy/promotional encounter affecting recipients, their property, and the public, per time period Privacy Occurrences of privacy and confidentiality breaches related to advocacy/promotional encounter service delivery per time period Simplicity Variance from standard for average effort required by service recipients to experience advocacy/promotional encounter Fairness Variance from standard for number of ineligible advocacy/promotional encounter service recipients accepted and eligible advocacy/promotional encounter recipients rejected per time period Effectiveness Metric Type Metric Pattern (May or may not apply to specific service instance) Direct outcome achievement (Cannot be specified in the pattern - specific to the direct outcomes of the program or programs that the advocacy/promotional encounter service is designed to contribute to, i.e. the desired trends in the level of need) Take-up Rate Variance from projected/estimated impact of the advocacy/promotional encounter service in terms of target group population percentage reached per time period Related service take-up Variance from projected/estimated degree of take-up of other services related to the advocacy/promotional encounter service Reach / Coverage Variance from projected/estimated total percentage of the target group population experiencing the advocacy/promotional encounter Risk / Contingency Variation from projected/estimated total number of advocacy/promotional encounter service-related contingencies occurring per time period.
Risques/imprévus Écart par rapport au nombre total prévu ou estimé d'imprévus liés au service survenus par période Sous-types de niveau 3 - Fournir des périodes d'entente Sous-types de services de niveau 3 Sous-types correspondants d'extrants du service de niveau 3 Prototypes d'extrants du service de niveau 3 Créer une période d'entente immédiate Période d'entente immédiate ▪ Réponse immédiate, par exemple dans le cas du règlement d'un différend dans une situation qui pourrait poser un danger Créer une période d'entente prévue Période d'entente prévue ▪ Réponse courante, par exemple dans le cas des renouvellements d'ententes