Very satisfied Satisfied Indifferent Dissatisfied Very dissatisfied Doesn't know Administrative procedures (before, during and after the services) 33% 43% 7% 7% 0% 10% Delays of treatment of the demand 55% 31% 0% 7% 0% 7% Follow-up procedures in the course of the project 43% 37% 3% 10% 0% 7% Follow-up procedures after the completion of the project 9% 32% 0% 0% 0% 59% Relationships with agents 63% 30% 3% 0% 0% 3% Publicity, promotion, information on the organization 18% 39% 14% 18% 0% 11% Type of assistance provided 37% 57% 0% 3% 0% 3% Assistance obtained compored to expectations 40% 47% 3% 3% 3% 3% Assistance obtained compared to needs 33% 43% 10% 3% 3% 7% Average 37% 40% 5% 6% 1% 12%
Très satisfait Satisfait Indifférent Insatisfait Très insatisfait Ne sait pas Procédures administratives (avant, pendant, après la prestation de services) 33% 43% 7% 7% 0% 10% Délai de traitement de la demande 55% 31% 0% 7% 0% 7% Procédures de suivi en cours de projet 43% 37% 3% 10% 0% 7% Procédures de suivi suite à la complétion du projet 9% 32% 0% 0% 0% 59% Relation avec les responsables 63% 30% 3% 0% 0% 3% Publicité, promotion, informations disponibles sur les organismes 18% 39% 14% 18% 0% 11% Type d'aide fournie 37% 57% 0% 3% 0% 3% Services obtenus par rapport à vos attentes initiales 40% 47% 3% 3% 3% 3% Adéquation entre les services offerts et vos besoins 33% 43% 10% 3% 3% 7% Moyenne 37% 40% 5% 6% 1% 12%