question: The year 2020 seemed to be one in which things steadily continued to get worse, with each event more terrible than its predecessor The pandemic has overshadowed everything, and has affected many aspects of our economy The expression “do more with less” has added significance in our current situation Budgets have been cut, staff have been laid off or furloughed, and others have had salary reductions Our profession showed resilience, creativity, and determination in the face of great odds New service models and ways of working emerged, and how libraries operate will be forever changed We have successfully proven that we can work remotely Virtual meetings and conferences are here to stay for a number of reasons, including holding down costs and enabling greater participation Services like contactless pick up and going fine free were welcome additions and exemplify the spirit of community during a crisis I personally learned the importance of advance disaster and emergency planning, which included a Zoom call with internationally recognized emergency and disaster planning expert Guy Robertson