question: Purpose: COVID-19 was indeed a global epidemic that revolutionized the way of life, especially health-care services The way health care will be delivered will undergo a dramatic change in the future The aim is to analyse the increasing usage of health care systems along with digital technology and IoT especially during pandemic Design Methodology Approach: This research paper deals with users’ perception and their recommendation status of IoT-based smart health-care monitoring devices based on their perception, experience and level of importance to enhance the quality of life An effective artificial neural networking (ANN)-based predictive model is designed to classify the user’s perception of usage of IoT-based smart health-care monitoring wearables based on their experience and knowledge Findings: The model developed has 96 7% accuracy Among the various predictors chosen as inputs for the model, the findings indicate that self-comfort and trusted data from the device are of high priority The present study focused only on some common factors derived from previous studies Research Limitations Implications: Although the performance of the proposed system was noticed to be good, the size of the sample is also limited to a few responses Implications for future research and practices are discussed Originality Value: This is a novel study that aims to develop an ANN model on analyzing the user’s perception of IoT-based smart health-care wearables with the effect of COVID-19 pandemic This paper elaborates on the ongoing efforts to restart the health-care services for survivability in the new normal situations © 2021, Emerald Publishing Limited