question: If the leader’s presence is felt, not only does that help support staff—it helps leaders better understand the emotional and contextual issues that may surface. Tell us a little bit about your leadership role and how it is changing as a result of the pandemic? I serve as the Chief of Medicine at the VA Ann Arbor Healthcare System. All of the physicians in the Medicine Service are faculty members at the University of Michigan Medical School. For the past several decades I have spent substantial time conducting health services research projects focusing on patient safety, medical education, clinical problem solving and leadership.