text: I expected so much more from Wynn.  We were invited by the Casino host Mr. Brando as we were about to cash out our chips.   We went for their infamous Champagne Brunch.  That Sunday was crowded but we didn't mind because the host said go straight to the VIP/Invited guest line, and tell them I sent you there and if theres a problem call my desk.  \n\nAs soon as we got to the front of the line, the rude cashier said to us go back to the end of the line bc you don't have a fast pass??  And before I could say anything she yelled out \"NEXT!!!\"\nI\n said to her,  \"wait... call the casino host they've invited us.  Here's our players club please look it up for our complimentary meal.\"  \n\nWhen we sat down, wasn't until 2 trips to the buffet line when our waitress finally came out and asked, \"what would you like to drink???\" \n\nWe've both responded \"Champagne brunch please...\"  \n\nShe replied \"You have to pay extra for that!\"  \n\nAgain, I had to explain to her the Casino's host invited us if you have any problem just call the desk.  She didn't bother either instead just offer us water.  \n\nI must say the lack of customer service probably went down hill because it was overcrowded.  However, we're at the Wynn and not Circus Circus.  Obviously we didn't have problem paying $50/person meal when we were playing $500-$1000 hand probably the only reason why we were invited for complimentary meal.  Regardless, we've been to plenty of fine establishments and we've never been treated the way we did.  You would think at a 5-star resort place like this would have a superb customer service.  I guess I was too distracted by the pretty decor.\n\n**UPDATE:  Mr. Brando have been addressed with these issues and he's doing everything in his power to make-up for our bad experience.  He handled the issue very professional and we would definitely come back because of him.