text: Let me tell you about Frank's Pizza on Indian School. I placed my order today 3/18/2012 online at 3:15 for pick up. When I arrived 40 minutes later I was informed that their system was down so they never got the order. Got my money but not my order. I figured ok, things happen, I reordered in person this time and requested they deliver, and was told I would have to wait another 40 minutes. 60 minutes later I called and was placed on hold for 5 minutes. I hung up, called back and was told the driver had the order. 20 minutes later (i live 5 min away), I go to Frank's pizza and demand my money back. I witnessed the delivery guy return and noted he was not carrying my order. Hmmm. So on top of really poor service I had been lied to as well. While I was waiting there (both times)  i watched a really incompetent staff handling the food with bare hands, the place seems also to be in the midst of remodeling (no longer carrying the ice cream). Poor service. Lied to, incompetent staff, mishandling of the food. I'm calling Mamma Mia's from now on, a little longer wait but worth the wait without the aggravation.