text: This review is purely on the management and customer service at this location in Henderson. \n\nI have been a Massage Envy member for 5 years and I have enjoyed the service they provide all over Las Vega and all over the United States. While most have my massages have been good and some of them great and only a few not so good the customer service I have received at all of them has been exceptional.\n\nEvery massage I have booked over the years has been a 90 minute massage and every time I call to book one thats what they book me. Recently Massage Envy has started a promo that if you book an 8am massage you get a discount or something. So when I book at 8am I get my 90 minute for cheaper or at some locations for the price of just 60 minutes. This is amazing, but not why I book a 90 minute massage as I have been doing so for many years before they started this promo. This is where my problem started with this location and maybe the most ridiculous front desk girl who should be working at a toll booth when it comes to common sense skills much less customer service. \n\nI have probably booked 15 massages at this location in the last 3 months. Most likely more then there average customer. This girl started booking me for only 1 hour in the mornings instead of my usual 90 minutes. When I asked her why she said I did not specify that I wanted a 90 minute. I then stated Every massage I book has always been for 90 and isn't that obvious from my history. She says it is not her job to notice that and not to mention that if she booked me for the 90 minute I would have saved some money on the special. My mind almost exploded, I said well wouldn't you then at the time I am booking ask me if I would like to book for the 90 minutes and take advantage of the special. She laughed at me and said \"Why would I do that, then you would get 90 minutes for cheaper then normal\". Are you freakin kidding me. \n\n1. How about asking me if I want to book for 90 since I always do and you know that is my preference.\n2. How about you offer it to me as a paying member and inform me of the special since that who is the special is for.\n3. The fact that you think it is better for your massage therapist to be sitting around doing nothing for the 30 minutes rather then up selling me to the special shows the lack of customer service or business management that is going on in this location.\n4. your business comes from referrals and a good experience is the base of those referrals. The special was most likely created to generate more business not to be hidden form people and especially not to screw with the people who already book for 90 minutes and now you book it differently because you get $10 dollars less.\n\nBasically the lack of management and training of the customer service is a sign of a business being run by an absentee owner or an owner that just does not care anymore. So if you are planning on joining Massage Envy it is a great company and service I just would not do it at this location. THere are to many other places with better customer service and provide a better experience.\n\nFor the record I asked for the manager to email or call me to address this ongoing issue with the front desk and I have received no such contact for over a week now. This is why I wrote this review to warn you the people.