text: First off I would like to say that our experience was like night and day compared to the last time we were here. It's funny that I went back and read my last review and I was surprised to see that I had ordered a filet again. I guess I must be a creature of habit. My tastes have not changed, but the service and quality of RR sure has.\nLet me start off saying that I made reservations weeks in advance. I reserved a booth like last time, and wanted this to be a special Saturday Night Mother's Day Dinner! Things just did not pan out that way. As we drove up there were no more handicap parking spots available. I asked the valet if there were anymore, and he said, \"This is a busy place at 6pm and obviously there are a lot of retired individuals here\". Well I'm not retired, but my Mother was planning on having us park in a handicap space. No biggie handed the keys to the valet. We were sat right away at a small table downstairs at the far East end. We had a nice view of the city, as well as being right next to the wait station. The evening went downhill from here.\nWe ordered a shrimp cocktail, and some deep fired mushrooms & zucchini. They were very good, came out hot and the shrimp were large and tasty. We ordered Iced Teas & water and our server had a tough time refilling them throughout the night. Even when we would ask for refills ahead of time we had to wait. The salad was terrible! The lettuce was wilted with too much dressing. It tasted like it had been premade and holding somewhere waiting for the busy dinner push. My wife had a nice burger with onion rings and it was the best meal by far. Everything was hot and there was a lot of food. But one would expect that with a $14 burger. My Mother-In-Law had the ribs and she said they were done well and very tender. My Mother & I ordered the filet and I must say that it was plain, tasteless, and not worth it at all. It looked like it had been cooked and held in au jus or a steam well, and possibly microwaved to a hot temperature. I ordered mine medium and it was gray all the way through. I took one bite and was done. My server never asked how my steak was, or why I had not touched it or my beans and corn. When we were getting our plates cleared I asked if my meal could be taken off the bill and that I was not interested in anything else. He returned and said that the manager took my meal off our bill. My Mother on the other hand ate more than a few bites and hers was not taken off the bill. We did not order dessert and when outside to watch the sunset. I had made our reservations for 6pm so we could be outside by 7:19pm for the sunset. The views were awesome as always. It was unfortunate that there was a private party taking up over 75% of the patio, including the prime locations on the Westside where I enjoyed the fire-pits on our last visit. \nI do have to commend Tom Mills for getting back in touch with me. As I mentioned I've been a GM for some time, and I don't believe that 20% off was enough to entice me to go back. This is place that you take out of town guests to experience something special in Phoenix. I live in Ahwatukee and love to try and support local businesses'. Rustler's Rooste did ask to follow me on Instagram and inquired if they could post a picture of my Mother and I on the patio with the wonderful view in the background. This is my reply to Tom, I never heard back from him.\n\nTom,\nFirst off I would like to thank you for getting back to me. I did follow Rustler's Rooste on Twitter for a bit, I even tweeted about how excited I was to take my family there. But all and all it was not a good experience. \nI pretty sure that Brain asked my dinner companions how their food was, not sure if he addressed me, pretty sure he did not. Obviously it doesn't take a mental giant to figure out that I did not touch my plate. \nThe overall experience was lackluster at best. The food to me resembled something like a public school cafeteria meal. Like I had mentioned the salad was awful, and the green beans had been holding somewhere for a long time. \nI appreciate you extending an email to me. I am well aware of guest first service; every guest is my guest, want for nothing service, secret shoppers, and whatever Rustler's Rooste 10 Commandments are for steps of service. I have been a local restaurant general manager for years. You are welcome to look me up on LinkedIn. \nThanks again for reaching out to me. I can honestly say that I don't think that I will take you up on your offer. I appreciate it and will save your email. Like I have previously mentioned I have been going to Rustler's Rooste since I was a bartender at Bobby McGee's in the late '80s. It used to be some place special to take out of town visitors, kind of a land mark if you will. I just think that time and expectations have changed.