text: Dr. Lorena P. was hard to understand, impolite, and had a terrible bedside manner. She never once said \"Please or Thank you.\" nor smiled. \nPay first to find out they couldn't do anything. \nNot even a referral or a recommendation. \nWas told over the phone by staff to come by. Staff needs some education on what their policies are so patients don't make wasted trips that could compromise their health through lost time.