text: My review is for the casino only, which is top notch indeedI The experience I describe is from the extremely busy Memorial Day weekend. And if you're wondering,I'm only a Gold member, so do not receive any special treatment....\n\nHarrahs has outdone themselves in their beautiful  remodel of the much-in-need-of-a-facelift Bills Gambling Saloon.. The casino is stunning with marble floors and dark wood accents. I am glad Harrahs/Caesars decided to keep the long bar and the original chandeliers, because they add so much to the ambiance, and help retain some of the cherished past.\n\n...but more than the cosmetic changes, the modern, friendly, customer-oriented atmosphere is most noticeable! You will not find this kind of service at other Harrahs/ Caesars properties! \n\nAs far as customer service goes, The Cromwell will give any establishment a run for their money. The Cromwell appears to have hired the creme de la creme, and has made a wise investment in their staff...\n\nWithin five minutes of sitting down at a slot machine yesterday, my husband and I met the slot manager, Mark, who introduced himself and chatted for a while. What a great manager! His pride in The Cromwell is apparent!  Spoke with him again today, and handed him a comment card, reflecting much of what I am saying in this review.\n\nFrank, the slot attendant, came over a few minutes later and chatted. We saw him about an hour later at another slot machine, and he remembered us and made some suggestions to enhance our slot experience. Saw him again today, and observed him working to enhance another client's experience at The Cromwell!  And he remembered me from yesterday! This does not happen at other Harrahs/Caesars properties...\n\nThe cocktail waitresses are phenomenal! I saw several instances of them dealing with rude, obnoxious clients, with grace and poise.Even last night, Saturday of Memorial Day weekend, the cocktail servers provided top notch service. Unfortunately, I did not get any names...\n\nLizzie is exceptional! She served us yesterday, on one of the busiest days...and a day later and she still remembers that I like my vodka cranberry with lime? Wow!!!!  I recognize that this is but a stepping stone in her very young career, and she is a shining star, one of many at The Cromwell...\n\nYou will not be disappointed in The Cromwell!