text: Why didn't I check the reviews first? Instead, I just picked the first shuttle company that was there. Incompetent AND rude, to boot!\n\nThe ride from the airport to the convention hotel was fine, even a pleasant driver.\n\nThe ride back to the airport, scheduled for 4:00. I call to check the status at 4:00, just as a check to make sure everything's normal, since delays happen, etc. \"It'll be there in five minutes.\" At 4:10, I call again. \"It'll be there in less than five minutes. It's \"just down the street,\" At 4:20, guess what I hear again? She contacted them and it'll be there in five minutes, it's just down the street. At 4:30, they finally say that the shuttle actually already left for the airport and they'll send another. Which arrives finally at 4:45.\n\nDid I mention that they say to wait outside and it's 107 degrees out? 45 minutes in the heat isn't exactly fun. If they'd said from the start that it would be a 45 minute wait I could have gone inside and waited. \n\nThe dispatcher didn't actually apologize for the delay until I prompted her during the 4:20 call.\n\nSo either the dispatcher was talking out of something other than her mouth when she said that she had talked to the driver and he was just down the street, or they never actually scheduled the pick up and were going to get me only if there was room and there wasn't. Or, to be paranoid, she gets some fun from telling drivers to skip pickups. Judging from her attitude, the last option isn't exactly that unlikely. \n\nWouldn't use them again unless the alternative were walking.