text: The service here is the worst- the employees don't care about customer service at all.\n\nI think this place only hires high school and young college age employees.  I went in to order a cake for my husbands birthday two days before, and the kid that helped me (if you can call it help) acted like I was bothering him just by being there. I had never ordered a cake through Baskin Robbins before and every time I asked  a question he looked at me like I was an idiot.   I finally got the order done and paid for (He never asked for my name or contact info for the order either) and went on my merry way. We had a change of plans for our get together and I needed to get the cake a day sooner, so I called to see if they could accommodate. After much back and forth I was told that the cake would be ready by 6pm and that they would call me when it arrived so I could pick it up. By 630 I hadn't recieved a call, so a friend and I went to pick it up. The 3 teenaged girls working had NO idea what was going on, and talked to me like I was stupid for coming a day early for the cake. Turns out that the cake decorator was unable to finish the cake, but the store failed to call to inform me. I told them I would be in the next morning to get the cake. The next day my husband and I went in to get the cake and I was informed that they had CANCELLED THE CAKE. So not only did my guests not have cake to enjoy, but my poor husband did not get a cake for his birthday all because some dumb kids couldn't get things right.  The \"manager\" (who was busy flirting with a customer when we arrived, and seemed annoyed that she had to help a customer instead) did nothing to fix the issue so I had to submit a complaint to corporate. \n\nTerrible service. and the store was filthy every time I was there.  The owner clearly has no idea how poorly the store is being run. If they did they would probably fire the lot of them.\n\nBottom line? go somewhere else.\n\n**UPDATE**\n    When I called to file a complaint with the corporate office, I was told the franchise owner would contact me within 4 business days. It has been more than two weeks with no contact. This leads me to believe that the problem here stems from poor franchise ownership and has trickled down. Clearly customer satisfaction is not a goal for this owner.