text: This was our second experience with the ER, and it was even WORSE than before!\nOur three year old daughter was brought by ambulance to this ER, and the staff had NO idea how to care for a child.  She was not in shock and not crying or fighting, but they were not able to get a proper temp or urine sample,  without MY help and suggestions. They took her blood pressure with a large adult sized cuff, and no one even checked her ears to realize she had a terrible infection. Worse, the \"STAT/emergency\" blood and urine tests were sent out of the facility to take TWO days to return.  On top of this, the doctor was RUDE and seemed clueless as what to do. (Her name was Dr. Kent) Completely unacceptable.  We immediately drove our daughter to a different facility as soon as she was able to leave, and then she was FINALLY cared for after hours of waiting and not getting proper care.  What a JOKE. \nA year ago a family member was sent here after an accident and the ER was even worse.  And, my mother needed surgery and her doctor told her there was no way he would perform it at Mercy Gilbert, even though he has privileges there because the staff is that bad. This hospital is less than a block from our home, but I will NEVER, NEVER return.  This hospital looks beautiful and new, but the staff and system in place is broken! BEWARE.