text: My husband and I recently went to Mt.Charleston to play in the snow. We stopped in to the restaurant to get some lunch. We had been to A Cut Above on several occasions. On this occasion, the restaurant was only about half full. The lobby of the hotel was packed with people trying to get warm. There was a long line of people waiting to get in to the restaurant. The hostess ran around the restaurant, frantic, although the place was only half full. A couple in front of me was told that the wait was 20 minutes. I inquired about the wait and said to the hostess that I couldn't understand why there was a long wait when there were so many open tables. She then told me that it would only be a 5-minute wait. She was very overwhelmed...why, I have no clue. You would think that with the snow, the restaurant would have a plan in place for an influx of people.\n\nI have to say that this restaurant is becoming more and more shabby in appearance over time. My husband and I sat at a table with chairs that didn't match. The carpet and windows are dirty. Then our waiter appeared. He looked and acted like Lerch from the Addams Family. He had zero personality, provided terrible service and would come to our table, look at it, take things away without a word. It was very bizarre. The food was mediocre at best, definitely not worth the price. \n\nI must add that a couple sat down at a table behind us shortly after we arrived. We shared the same strange waiter. Our food arrived and we were finished (in the span of about 50 minutes) and their food had not even arrived. To say that they were frustrated is an understatement.\n\nOh, and then there was the joy of getting the check. I asked Lerch for the bill and waited more than 15 minutes for it. Finally, when the manager walked by my table, I asked him for it. he brought it with a to-go pizza box. He held it out to me blankly and said, \"Do you know how to put this box together? I have no clue.\" Really????\n\nA Cut Above, in my opinion, doesn't even begin to make the cut. The restaurant has so much wasted potential. I will not return and waste my time or money.