text: Horrible experience. Called last Thursday to set up an appointment for this morning at 8am. 8:04, still no plumber. Called them and they tell me he is stuck in traffic and will be here in 30 minutes. No way. Had he left early enough he might be 10 minutes late but 30, absolutely not. He didn't leave 'till 8. I said even if that's true, it's not but let's assume it is, why wouldn't you call me? No answer, no apology. So the \"plumber\" shows up at 8:28 and I say \"you're 30 minutes late\" and he said \"28\". What a dick. No \"I'm sorry\", such a prick. So, their job is to shut the water off at the street, 9:15, this moron still can't figure it out. Have to wait another half hour for his boss to show up. Finally the water is off, takes 90 minutes longer than promised. What a laughing stock. This company sucks. Their service levels blow. Avoid them at all cost.