text: I recently attended Studio Movie Grill for the first time... I will not be returning to this theater again and I am surprised they are still in business. I bought a groupon over a year ago and forgot that I had purchased them. I read on the groupon that the amount I spent on the tickets would still be validated through Studio Movie Grill, however, the actual groupon purchased for 2 tickets and 2 drinks for 10.00 would not be validated. My understanding was that I would have 10.00 to spend at the theater. When I logged onto my groupon for the day to print the tickets I noticed they had the same promotion going on for the 2 tickets and 2 small drinks. I figured I would call the theater to see if they may honor what I purchased through groupon since they were currently offering the same \"newer\" promotion. I called the theater several times and they do NOT have anyone answering phones. I tried all of the automated numbers and not a single human answered the phone. They offer to call you back but I took my break at work to call and cannot receive calls at work seeing as I work in a hospital with patients and I am constantly on my feet. So my coworker and I decided to see the Purge on Tuesday night at 520pm. We grabbed a nice happy hour at the Four Peaks nearby and went over to the theater at 5:10pm. Upon arrival to the front \"purchase\" desk, I asked the girl if they would consider honoring my expired groupon since they were doing the same promotion presently. She looked confused mummbled something, said I dont know and than began to charge us the full price for the movies. I decided that 4.00 was not a huge issue and she clearly did not know how to ask someone for the answer considering she had no anwer herself. As my friend and I went to find the theater for our movie we noticed that she charged us for Iron man 3 which had started 15 minutes prior to our purchase, and it was the wrong movie. So not only was she incompetent in finding out an answer, she was not competent in our purhcase of the correct movie. We returned to the front desk with the manager seeking the correct movie. I noticed there were two young blonde employees at this point. The newest employee was being asked the question of what are matinee times by a young couple arriving to the movie theater. Her response consisted of looking at the manager several times... the manager helping my friend and I, and then stating...\"they are in the afternoon.\" I could not believe that an employee was not knowledgeable on what times a mantinee consisted of. So my friend and I went to sit down in the theater now having the purchase of the correct movie. The seats were moderately comfortable and I felt as though I was in a conference center preparing for a powerpoint presentation. The staff was loud during the entire movie taking orders from the other patrons which was distracting. The menu we received to order from stated that Tuesdays were ladies nights and ladies could receive 5.00 movies all day and night long. We had paid 7.00 per ticket and not offered the ladies night price. At the end of the movie my friend and I exited the theater at which point I noticed a different manager from who had helped us previously. I went up to him and asked him why we were not honored the ladies night price and he said that we could not be honored that with a groupon. I said that my groupon had expired and it stated that it was a 10.00 gift certificate to the theater...so why not just offer the guests the 5.00 price? He said no and I said well thank you, over four dollars I will not be returning to your theater and I plan on writing a review. His response consisted of an \"ok.\" As many times as I've seen groupon offering deals to this theater it is CLEAR they need more patrons and are not making enough money. Maybe they need to consider a change in employees, consider training employees on competencies and managers on satisfying patrons over FOUR DOLLARS. Had my friend and I received the slightest amount of good customer service and compassion we would probably return to the theater but due to the lack of customer service and employee knowledge you couldn't pay me to return to this theater. I would highly recomment amc cinema suites for they have a more knowledgeable and helpful staff and way more comfortable seating. I do not see Studio Movie Grill maintaining their business much longer and that projection is also based on how often they have to offer groupon prices to just get patrons to come see a movie.