text: 10 Reasons NOT to stay at The Mirage Hotel:\n\nThe Mirage needs some serious management training and leadership skills in customer service. I was staying there for the Digital Auto Dealer Conference in early Oct 2011. Here are the \"low lights\" of my stay:\n1. Called ahead to ask for early check in. I was told no problem. When I got there, they actually laughed at me and said \"no chance.\"\n2. I had to stow my bags with the bellman so I went to the \"Bell Desk\" to do that and they acted like I was bothering them and then pointed that I should go outside to do that.\n3. Once in my room, I called the bell desk several times to retrieve my bags, getting an automated attendant and COMMERCIALS! while I was waiting for someone to pick up. It took 4 tries to get someone on the phone and once I did, Cynthia laughed at me when I told her the substandard experience I had just received. I actually asked her, \"Are you laughing at me?\" but she didn't reply.\n4. Whenever you call any dept in the hotel, they don't know your name. They ask you every time to state your name, making me feel unimportant.\n5. Most every hotel these days has an in-room coffeemaker. Mine didn't so I called room service. I like to have hot water in the mornings so I asked about it and they said I would have to order hot water from room service! Really???\n6. I did like they said, I ordered hot water from room service and guess what?  It tasted and smelled like coffee!\n7. There was no shower cap (I know this is a small one but to those of us with long hair, it's a big deal).\n8. The rooms are dirty, they need a makeover.  Appalling.\n9. After I checked out I had time before my flight so I asked where in the hotel could I work for a few hours without any cigarette smoke (since I am allergic).  I was told the only place in the hotel where there is no smoking was Starbucks.  Thank you Starbucks for being the only bright spot in my stay at the Mirage.\n10. I had to visit the ladies' room during my Starbucks stay and had to walk far into the casino to get there.  When I did, there was no toilet paper in ANY of the stalls.\nWith that, I called a taxi and left for the airport early.  DO NOT stay at the Mirage Hotel.  Run away and never come back!