text: I called Action Pool Service to get my pool tile cleaned -- to remove the serious calcium deposits that I had.\n\nIt all started great -- Steven, who made the appointment for the inspection/quote, was great, and Jim, who did the inspection/quote was also very nice, so much so I forgave him for not showing up for his appointment twice (third time was the charm). At least he did call to cancel both times, and, again, was very friendly.\n\nAnyway, because of Jim and Steven I did end up accepting the quote and giving the green light.\n\nOne of the techs did the actual cleaning (his name escapes me right now) and initially it all went very well too -- they used bead blaster to perform the cleaning (rather than acid) and he did call me twice to keep me posted on the progress and run a few things by me.\n\nOnce the pool was filled back up, Jim came back to add salt and CYA back to the pool.\n\nAnd that's when things started going South.\n\nI told Jim that I noticed that the other tech had left quite a bit of bead blaster at the bottom of the pool, and I asked for it to be cleaned up. Jim's answer was that \"the in-floor cleaning system will take care of it in a day or two\".\n\nWell, it didn't, and I emailed Steven back and asked for them to come and clean the very large amounts of bead blaster that was now covering the bottom of my (now filled) pool. That stuff is heavy and the in-floor system just doesn't have the power to remove it. And even if it did, it would just go into the pool filter and clog the heck out of it. And we all know pool filters are a pain to clean.\n\nSteven never responded and suffice to say I had to figure out a way to clean the stuff myself; the only option ended up being buying a robotic pool cleaner, that I literally had to run every day for TWO WEEKS to get all of the bead blaster out. Besides the hassle, those robotic pool cleaners aren't cheap. I had no need for a robotic cleaner until they filled my pool with bead blaster.\n\nIf that wasn't enough, I later also found a huge pile of bead blaster that had been left in a corner of my backyard, \"hidden\" underneath some gravel. That has been equally a pain to remove, since you can't just hose that stuff off (it's extremely hard to get rid of).\n\nSo in the end, in spite of Steven and Jim's initial friendliness, they basically left me with a huge mess to clean up and more expenses. Had I known what I know now I would have definitely gone with somebody else, or done the job myself and saved both time and money.