text: Atmosphere: Fun and inviting\nWaitresses on the floor: Nice and helpful\nFood: Basic BBQ, nothing crazy but never disappointing.\n\nThe reason for this review is the sub-par customer service I received while at this location. This is the second occurrence of poor service there, however much worse the second time around.\n\nI sat myself at the bar because being a single person I didn't want to hold up a table during the lunch rush crowd. There was 5 people at the bar when I sat down. I waited for a long time before finally being asked what I would like. After placing my order I quickly received my drink and shortly after received my food (which was brought out from the back by a food runner I assume). \n\nWith my drink gone and my hands covered in sauce, I had nothing to wipe my hands on. Never did the bar tender come by to see if my order was correct or if I needed anything. She instead stood at the end talking to two customers at the bar. I was able to finish my meal and drink...with enough time to use the wax paper from my basket to clean my fingers enough to send a message via Facebook to the Steele Creek location. \n\nThen all of a sudden Robert the manager appeared and asked me how my service was. I explained the issues I had and he in turn offered to buy me a beer. However, being tight on time and patience I couldn't allow myself to stay any longer. \n\nWhat really bothered me was that after everything I got an apology from the manager but nothing taken off my bill and the bar tender never said a word.  With a place this popular I would have hoped for better service and better treatment. \n\nI wouldn't waste my time going there if you plan on sitting at the bar, get a table and hopefully your experience will be better than mine.