text: Was just here this past weekend, as I took my cousin to Vegas for his 21st! Heard good things about the Palms, so decided to book my first stay here, as it seems to be one of the few hotels in Vegas I have not stayed at. For starters, the service sucked. We flew in on Friday night, pulled up in a limo (hey, I was trying to impress my cousin), and could not get a bell person to help us for several, several minutes. When I let the front desk know about it, her response was that there was only one man working for all of the people checking in. ARE YOU KIDDING?? THIS IS FRIDAY NIGHT IN VEGAS? This lady at the front desk didn't really seem to care, so I asked to see a manager. She let me know who the manager was and pointed her out, Stella was her name. Stella walked by several times and absolutely ignored me, to which the response I received was, \"oh, well Stella is off the clock, and our other manager is busy\". Furious was an understatement at this point. Finally I reached Theta(? I think  was her name?) and she actually gave a shit. She heard me out a lot. In fact, she is the only reason this place is getting more than 1 star. She upgraded my room to a suite and apologized, nice gesture, Still, every time I called room service, front desk, house-keeping, or concierge, the line was busy my ENTIRE stay. In our hotel room we had (I think) 9 TVs, which is cool, except NONE of them worked properly. This place has gone in the shitter. Vegas has so many options for great hotels, I would not stay here again.