text: This does not apply to the veterinarians to your office but this applies to the front office staff at your clinic.  This is my second time complaining about the front office and it is apparent to me that no changes have been made in which I was told last time I wrote on Yelp that you take complaints seriously!\n\nI am writing you today because I am extremely disturbed with my last visit to your office which was on the evening of Saturday December 10, 2011.  My husband and I went to your office with our dog that was pronounced dead on arrival.  Our dog was not sick and we have no idea how she passed which makes it so hard on us.  Dr. Tascon was very professional and answered all of our questions the best he could.  He was also empathetic for our loss.  In the room he was filling out the paperwork for our dog to be cremated.  On that paperwork it said the cost was $91 and Dr. Tascon also told us it was $91.  Well when we went to checkout, obviously very sad about our loss, we were told the cost was $125.  My husband said that he was told $91 and the girl said well the cost went up and it is not my fault billing hasn't updated the paperwork.  Dr. Tascon overheard and stayed at the counter and the girl then gave the paperwork to the girl sitting directly next to her and said can you do this and she said mumbled something.  I don't know verbatim what was said because again I just lost my dog Bella.  The cost was adjusted but really what poor service from those two girls!\n\nI just cannot believe how your front office has in the past and continues to be bitter and obviously not customer service orientated.  I don't know if you don't pay them enough or if they are treated poorly that they have such a poor attitude!  Certainly in this economy you can find individuals to work for you that are friendly and courteous.  I don't expect the front office to be professional but I do expect them to be nice!  I am sorry for any of you front office workers at that office that are nice.