text: Went to Vegas for my birthday weekend planning to have a nice trip with family and friends. Everything was great up until this buffet. We went on Saturday for some breakfast which was okay. That experience gets four stars for great service and decent tasting breakfast foods. Today, Sunday, was an ebtirely different story. Wanted to top the weekend off with an awesome Luau themed buffet recommended by the awesome staff from yesterday only to be majorly disappointed. Excited, we waited in a two and a half hour line which was totally no big based on Saturday's great service and the awesome Hawaiian dishes we were about to experience. Then we get to the cashier who cashes out the first half of our party of five but snubs the second half without a basic \"one moment please\" just turns around and processes someone else through (she knew we were a part of the same party, no excuses for a bad attitude and crap customer service). Hostess who sat us was wonderful all smiles. The second host who sat us was less than accompdating. As she was setting silverware I attempted to ask her about the champagne service for brunch because we were craving a couple of mimosas and knew the service would end soon. She blatantly ignored me to scurry off somewhere else. My friend caught her again after a few minutes and she merely told us the sever we had been waiting for to take our drinks would be right with us before scurrying away without waiting for a response. Which she probably knew would have been that our waiter hadn't come by our table in the twenty minutes we had been sitting there. Finally we catch a hold of a random guy serving a nearby table, Steve, and he's great totally takes our orders and even though its his first day he's doing a splendid job. Unfortunately, we are unable to get our mimosas because they stopped serving the champagne after 3:30. Twenty minutes after we were sat and ten minutes after we finally found a waiter to take our drink order. Normally, the sucky service would have just been shrugged off. But being told we didn't make it for the champagne when we did and had waited in a two and a half hour line partly for that service. Was going to leave only one star but Steve's awesomeness gets its own star. Conclusion: pretty good food but sh*t customer service on Sunday brunch days. Don't wait in line expecting the food to make up for bad customer service. Not worth the $20 to get in or the $13 with the players card. Would not come back here and will definitely not recommend it.