text: Update, they did not charge me for the extra night, which was the right thing to do, although I was surprised when I picked them up to find that there was a mandatory $20 fecal exam for each dog - which I understand, I just would like for it to not be a surprise charge. Again, they do a GREAT job as a vet, I just wish they had a better system to giving you the information you need and charges you are going to incur beforehand so it isn't a surprise .  There's a lot of information to give, maybe a one sheet a the time you drop off your dogs would be good and cover everything?  \n\n___\nOriginal Review:\nI want to like this place, as a vet and price wise they are good so far, but with respect to the front desk staff there is something to be desired. I told them when they were dropped off that I was picking my dogs up from boarding tonight around 7:30, no one ever said \"we are only open until 5pm\", they said there was someone with them 24 hours.  I've now driven 45 minute each way out of my way only to find that my dogs have to spend the night again (the technician is \"locked inside\") and I can pick them up at 6am and have to pay for an additional night of boarding.  Not to mention my dogs had surgery and I'm sure are very scared and just want to be home, which is the worst part.