text: I was recommended to 180 by several friends. Just like the reviews say, the 'old place' where they used to be located at was wonderful: they had awesome deals, they always washed your car after doing work on it and they were super honest and up front. It seems the consensus is that it no longer is the case: service has gone down, prices have skyrocketed and the honesty factor is questionable.\n\nBut before I found out about all of that, I took my car to Bogi. The engine thermostat showed cold, the engine light came on and my AC seemed to blow hot air. I dropped off my car with the list of issues, including a loud squeaky sound when I drove under 40mph. My friend talked to Bogi and we left the car at night (after it had closed) and dropped off the key in their safe mailbox. \n\nThe next day I didn't get a call. In the late afternoon I call them to hear on progress. Turns out they had no clue that my car had been left there for service, and they didn't know who that key (mine) belong to. Oh great, Bogi must have not told their staff. After going back and forth, they finally get their shit together and start working on my car. They call me and say \"yeah we looked at all your issues and the thermostat is broken and needs to be replaced. That's causing all the issues\". Great, I thought, at least one fix for all my concerns. Except the squeaky noise. \"We drove it around and didn't hear anything\". Hmmmm thats weird. Did they drive it around.. with the windows UP?.. with the loud AC ON? with the music blasting? Without someone outside paying attention? Cause I still hear it, every day. I must have super human hearing...\n\nSo they fix the thermostat and send me the bill. Now, let me preface this with some background story. I have an American car. GM to be specific, Saturn to be exact. This car does not come more freaking standard. It is so cookie-cuter, that you can literally open the user manual and do shit yourself without going to mechanic-school. I say this because I have literally done my own repairs by just googling it around and following instructions. Its the easiest of cars. So how much does a new thermostat costs? At most, $40 (if you don't research prices and so on). Cool. Easy right? Wrong. They charged me nearly $400, only $40 of which was the cost of the part. The rest was labor. Why so much labor? Is the thermostat located under the engine? did you have to dismantle the entire car before you could take the thermostat off? Did you have to fight ninja bears and  fire-breathing dragons before you could even think about putting my new thermostat on? I don't know, they never told me, and I really really really doubt it.\n\nYou'd think that after burning $400 in repairs, I could use my \"refer a friend\" card for a free oil change, right? Wrong. \"Those are for new customers only, and you are no longer a new customer. Oil change will be $39\". Sheez\n\nThen there's all the crap my friends are still going through with them. They get a quote from here, and they get a quote CHEAPER from the dealer. The DEALER, people! The place where none of us go because we know that it will be overpriced! They have done this several times and have gotten different answers depending on which person on staff answers the phone. They'er not even in SYNC as one team, one fixed pricing and one united front. \n\nI hate to say it, but this place is not what it used to be. I agree with all the old reviews about how cool and awesome and honest and kick-ass it used to be. That is no longer the case. I don't believe them, I don't trust them and I am sad to say that those people that recommended me to them (and spoke wonders), have also moved on to other mechanics. So sad.