text: Bad first experience...\n\nWe checked in and were pleasantly surprised. We liked our room, staff was friendly, and we had a drink and relaxed in the lobby area. However, the ONLY reason we stayed here was because we had an early morning flight. Before we headed to our room for the night, we stopped by the front desk to ask about the airport shuttle. The employee was very helpful and told us that he could schedule it for us. We scheduled it for 5:30am (they run every half hour). \n\nWe woke up the next morning and were in the lobby by 5:25am. The shuttle was out front waiting. When my husband and I attempted to get on, we were told by the driver that the shuttle was full. As we went back in to the front desk, the shuttle pulled off. I asked the front desk employee, and she seemed confused as to how it was full if we were on the schedule. (She confirmed that we were indeed scheduled to be on the 5:30am shuttle.) She told us the next shuttle was at 6am which wouldn't work for our flight leaving at 7:05am. We asked about the new sky train, and she gave us directions. That was our only option besides calling a taxi. So we hauled our suitcases down the street to the sky train then had to walk through the only terminal that it stops at, head back outside into the heat, and catch a shuttle to our terminal. Needless to say, we were hot and exhausted by the time we made it to our terminal. And, what should have been a 5-10 minute, air conditioned shuttle ride turned into a 35-40 minute ordeal.\n\nIn addition, the bed was the most uncomfortable bed I have ever slept in at a hotel. It felt like sleeping on an old sleeper sofa. And, there was an EXTREMELY loud motorcycle that circled the parking lot from 2am to 3am and kept us awake. Since I didn't get any sleep and I didn't get the shuttle, why even stay here?! I could have woken up in the middle of the night, driven from Tucson, paid for parking, and saved a little extra money. \n\nI expect more from Starwood properties. Next time we will choose another airport hotel. I suggest to Aloft Phoenix Airport...get a system for your shuttle where the driver has a list of people who are on the schedule and makes sure they get a ride at the scheduled time before accommodating others. 99% of your guests stay here because of the 24 hour airport shuttle that you advertise.