text: Received rubber flooring rolls and upon unrolling them noticed they were not laying flat along one edge (all three). The rolls were obviously defective and were a liability to the gym members-- a tripping hazard. Members were calling them the new \"bacon\" mats because of the waves along the edges. After providing the company with photos and expressing my disapointment, Alex was very understanding and told me the issue would be resolved within 48 hours. After 48 hours , his tone changed, avoiding my emails, giving vague answers, and even blaming me for installing them improperly. It has been a week since I've heard from them and have lodged a complaint with American Express.