text: Honestly I had no problem with the rooms, and I even had a situation involving a pair of dirty panties which had been in the Shower Curtain so long they actually stained the curtain. However the customer service was absolutely horrid. Specifically in relation to the Manager named Chelsea.\n\nAfter the panty situation I was given an \"Upgraded\" room which had more square footage but did not have a Computer Desk, a Couch, or the Full Kitchen that the first room had. I was also promised my \"Facility Fee's\" would be waived with that exact wording.... To me that implies a full wave, not a partial. In the end I was waived 2 out of 7 days and when I brought this up I was told the room value of the new suite was too much to wave them in full.\nI went from this http://www.yelp.com/biz_photos/blair-house-suites-las-vegas?select=SlOOZnO52rHdPO2CSxlsSg#5a1cJDmOeq7yhQFTgyaXyg\nTo This http://www.yelp.com/biz_photos/blair-house-suites-las-vegas?select=SlOOZnO52rHdPO2CSxlsSg#8AxTdG9tnrofzT_pKI6JWA\n\nIn addition, while I was moving to the new suite, the cleaning crew came into my old room, leaving the door wide open and all of my camera and laptop equipment visible to the public... and they started actively cleaning the bathroom before I could fully vacate. To make matters worse, they were dripping cleaning solutions and scrubbing powder all over my toiletries on the sink. I was not angry at all about the Panties, but I was furious over this, and when I asked them to leave until I finished moving they didn't understand me due to the \"English Barrier\" So I called the front desk and they even called the cleaning ladies multiple times for them to leave. I could hear every bit of this over their walkie talkies but they still didn't leave till the panty stain was addressed. I brought my Hairbrush and Toothbrush to the front desk and asked them to replace it. \"I am sorry sir, the value of your upgraded room is more than $350 and we are unable to replace your damaged items.\" Are you kidding me?\n\nTo cap off the story, after I saw I was charged Facility Fees after being told they would be waived, I finally called back today since the Manager was not there during check out... And was told the 2 days waived was more than adequate for the damaged toothbrush and hairbrush as if that was the reason the fees were being waived in the first place.\n\nTo be clear, I WAS OFFERED THE WAIVER BEFORE the damage happened, and at the exact same time as I was upgraded to the new room...\n\nI asked to contact her superior and she refused to give me any contact information, and would only do me the courtesy of forwarding an email I send direct to her. I said fine, give him my number and have him contact me directly, and she said she would but it was unlikely I would ever hear from him since she is supposed to be top of the ladder...\n\nFFS...\n\nDon't get me wrong, the Toothbrush and Hairbrush only cost me $10 to replace, but another $100 in time to replace it since I was late to work at the LVCC and had to detour to the Walgreens to get the items I needed to be presentable. I chose Blair House due to proximity to the LVCC, so I did not rent a car, and since it is on a one way road, even a cab ride wouldn't have helped with the time delay.\n\nFor the record, Melina was very nice but held no power to help me... Chelsea may single handedly be the reason I never book the Blair House again... I sincerely hope you never have a situation that requires you to deal with this woman.