text: I have a coworker who has had several issues with the management & maintenance at The Villages at Metro apartments. After moving from one apartment to another within the same complex, she was hit with several \"hidden charges\" that NO ONE advised her of until after it was a done deal. This started when the transfer process first started. Every time she would talk to the office, the prices would change. Finally was able to get a set price which she paid, then when she went in to get the keys & sign papers there was one issue after another, including the amount owed changing yet again!! On the day she went in to sign paperwork & get keys, they were no where near being ready for a move in (as promised). There were many, many items not completed. She patiently waited until the next morning when the movers arrived and still many things not ready. The maintenance crew left & said they would come back - never did. They finally came back days later & did some of the items that were not done, but after being in the new apartment for a couple months there are STILL several items that still need attention in the apartment - things that were never completed when she moved in. On top of all that, she then started receiving past due notices. She had spoken with the office manager when she first received the notice. The manager said it was for a cleaning deposit on the old apartment... she said since there had been such inconveniences with the whole transition and items still not being properly fixed in the new apartment that she would have that fee waived. Since that conversation 2 additional notices were sent out & the price has now tripled. She pays rent on time every month, she is a good tenant & has been really patient, but is now more than a little frustrated. She called the office again & got nothing but the run around - assistant manger \"explaining\" all the fees, yet these were NEVER communicated to their tenant, just thrown on her account & racking up ridiculous past due fees when told she wouldn't have to pay the move out costs? Absolute BULL!!