text: My husband and I were guests at the MGM \"Monte Carlo\" resort from Saturday (2/16) through today (2/20).\nI would like to outline for you our experience and how in the future we will steer away from MGM resorts in the future.\n\nWe stayed at this resort because my husband was attending a conference and it was convenient for his meetings.  \n\nComments:\n1.  Baggage.  When we arrived, the bellman took our bags and said they would be brought up after we checked in.  He did give us a receipt.\n\n2.  Check in.  We arrived at the hotel at about 11 AM.  There were about 20+ people in line so we elected to go to lunch first. We had a nice lunch in the Cafe.  When we went back to check in, the line had dwindled by 50%+.  When we checked in, the clerk did not offer us an upgrade and did not mention the \"M Card\"  just basically gave us the room key.  We mentioned that that the bellboy had the bags and she said matter-a-factly that we just needed to call once we got to the room.  \n\n3.  Room Quality.  The \"standard room\" was very disappointing.  The bed and pillows were uncomfortable.  There were not enough outlets in the room for us to charge items.  2 Keurig pods and no real cream was chintzy. Shower was small.  \n\n4.  Baggage part 2.  After traveling for 10+ hours to get to the room, we called for our bags and was told that we needed the receipt.  In the haste of getting to the hotel, we misplaced the receipt. We were told that we would need to come and identify the baggage and after speaking to a manager of that department, was told that we would have to come down and that there were 3000+ guests, clearly, no VIP treatment here.  After finding the receipt, I was surprised by this practice since the receipt had my NAME clearly on it. AND THE BELLBOY could have checked the ID. Instead I was inconvenienced.  WHY THE BELLSTAND AND THE FRONT DESK don't coordinate so bags magically appear in guests' rooms, I don't understand.\n\n5.  Restaurant.  While we had an ok experience the first time in the cafe, our experience yesterday was awful. We arrived a bit before 8 and waited for table for 15 minutes. After we got table, we waited for server for almost another 10 minutes. We immediately ordered and the food arrived at 8:51.  The bill was never presented. And after we had to rush eating, we left at about 10 minutes later. The person who claimed to be the manager couldn't find bill.  We left a low tip and explained why and he was not apologetic at all. He felt the need to pull the receipt and act argumentative -well your order didn't go in  until....The point was this was a hotel serving 3000 guests, making eggs, isn't that complicated and once again we learned that the customer is NEVER right at MGM.\n\n\n6.  Front desk part 2.  We went to the front desk to add the \"M Card\" my husband had enrolled for online to be hooked to our stay.  The girl was very confused by this.  He pulled it up on his phone and it had a number.  She said she would do it.  When he asked for a spa visit to the venitian be added, she didn't understand and got argumentative.   She said \"She couldn't be responsible for other people's actions\"  What kind of team building do you have?  Clearly she won't ever be in charge of anyone's else's actions and she should be terminated immediately.  Argumentative yes, helpful, no.\n\n7. Gym/spa.  Very bad.  Really is this a holiday inn?\n\n8.  Cleaning Rooms.  Yesterday, we left our room at 7:45 and went back at 1:45.  During this time, maid service had not come. \n\n9.  Front Desk Part 3.  When standing in line to check out, 2 check out clerks waved for me to come to them. I went to the closest one. She looked at me confused and I said what, she goes \"I thought you were going to him\"--Like she didn't realize her colleague was also waving at another customer who stood in front of him while she was saying this to me.  She proceeds to pull up the account and stating each and every charge--you have a starbucks, a dinner here, a gift shop there, etc.....INSTEAD of printing the bill and letting me look at it.  Very bizarre indeed.  \n\nThe point of these comments is to let upper management know that we definitely were not treated like VIPs, that your staff was argumentative, unfriendly and not helpful.  Will not recommend your resort anywhere.