text: What a horrible experience. The hotel was so pricey. I was expecting a gorgeous room. Instead, the room was just mediocre. There was nothing special about the room I stayed in. I thought, from reading the description online, that the hotel was a more upscale approach to the ceasars hotel and casino. But it reminded me of a motel. The bathroom shower had no door, so it was so cold to take a shower. But I can deal with a crappy hotel room. The problem was the staff and manager. I had trouble checking in on arrival. I asked to speak to the manager but they told me he was In a meeting. Mind you it was almost 10 pm!! What sorta meeting goes on that late?! But instead of meeting with us in person. He calls the room cause I imagine he didn't want to bother to leave his office to talk to us in person. I merely had a simple complaint about the check in process but he had no sympathy or care. I wasn't looking for any sort of freebie or compensation. I just simply had a suggestion on how he could tell his staff how to deal with the situation. But that's the last time I go to this hotel and Casino. The customer service there needs help. It might need a new manager to get that hotel to where It should be. But until then I'm going to be staying at the Bellagio. It's the same price as the Nobu but it has the best customer service and gorgeous rooms. It's sad for Nobu/Ceasars cause I visit Vegas quite often. Oh well.