text: First, let me start by saying that getting hold of this place to make an appointment is extremely difficult. How hard is it to just answer the phone?\n\nAnyways, my old hairdresser had a baby and is no longer doing hair, so I went to groupon to find a deal (since going to a new place always scares me) and if I liked the place, hopefully make it my new salon. Anyways, the green room was having a groupon, so I bought it and then spent the whole day trying to get someone to answer the phone to book my appointment. I finally got an appointment with Juan, who I was told was really good. \n\nI went to my appointment, fairly nervous since I hadn't had anyone different colour my hair in 6 years, and waited to see Juan. He was friendly enough. You could tell he wasn't interested in talking. When he did ask me a question, he didn't even listen to my response. Anyways, I let him know I had the groupon and what I wanted done. I even had a picture of my hair right after I had gotten it done that he could reference. As far as the highlights go, he did an alright job. It was the cut and the treatment of my hair that was horrible and I will never go back because of it. He treated my hair like it he was working on a mannequin. I have a neck and actually can't hold my head up when you're ripping at it as hard as possible. It was absolutely horrible. He first dried my hair (while ripping at it) then started the cut. I have long, blonde hair. I like to keep it that way. So I asked him for the tiniest trim. I said 1/4 of an inch. I guess I was hoping he would treat my hair better, and dry cut the small amount I said, but no. He cut off a good 3 inches. He also cut layers into my hair which I never asked for. And, I have curly hair. He blow dryed it straight and that was that. He didn't run a straightener through it or anything. So I left the salon with an okay colour, shorter hair than I ever wanted, and a massive mane because he couldn't take the 5 extra minutes to straighten it. I suppose maybe that was a good thing. I am not sure my head could take the extra pounding. \n\nAll I know is I will be finding a new salon to get my hair done.\n\n\nAnd in reply to Eric's comment, firstly, as a business owner, don't you think the most appropriate response would have been \"sorry- we strive for perfection. good luck in your search for a new salon\"? Yes, that would have been. Instead you rudely reply with completely false information. No, my hair wasn't fried. And no, I did not give the ok for more than a trim. Also, I did call during business hours and did leave 2 messages. Your system needs fixing if you want more clients. Anyways, your rude response not only makes me never want to go back... but also to never ever refer anyone to you. You have proven not to be customer service orientated business.