text: 8/29/14  10: 15 AM \n\nWe needed to establish service so we could move this weekend...They're closed on Fridays!? kind of hard to move without running water. If course it's labor day weekend. They're not open until Tuesday. \n\nWait time on their customer service hot line is outrageously long. 30 minute wait is unacceptable.\n\nUpdate! 10:50 AM service on the phone was horrible. I had to help my boyfriend's mother by taking the call. She's hard at hearing. \n\n Lady was hard to understand, even for me! Very thick accent. She didn't listen very well..  horrible. I had to repeat myself slowly several times,  out of frustration I had to stop to gather myself. Can not believe they hire people you can't understand over the phone. There are people who are hard at hearing, who can't understand what you're saying to begin worth. \n\nShe needs to work on her social skills. I was clear when speaking with her & tried to keep my patience with her even though she was miserable. Most of all very rude. If you hate working with people, don't apply for a job dealing with people.\n\nPeople with accents should be working desk jobs.  Face to face interaction. At least you can try to read their lips.