text: My husband and I stayed here last year, and we fell in love with the hotel and the city. Luckily our room last year overlooked the street, not the patio. Seeing as the patio is LOUD, we requested a room overlooking the street again, and were told this would be honored. Wrong. Upon check in our room overlooked the patio. We sucked it up the first night, too tired from traveling all day. The second night we couldn't take the thumping and obnoxious music from the patio.  In the morning we requested the room we were originally promised.  Unfortunately, we were told, \"We're at capacity\". Nothing else, no one cared that they screwed up the reservation. So we checked out, 4 nights early.  Montreal has lots of other hotels Opus.  Thanks, but no thanks.