text: I have never had such poor customer service at a pharmacy.   I fax'ed them my script, insurance card, and driver's license, and when they said my insurance claim was denied (which didn't sound right), I paid cash for the expensive script over the phone and requested delivery so I didn't have to drive 45 minutes to them.  The delivery driver called when I was away from home, and I told him I would be gone for 2 hours or more, but that if it needed to stay cold I could just pick it up the next day.  He said that the vial was in with a cold pack and insisted that it would be ok on my doorstep for a couple hours in 90 degree heat, when it turns out it was just in a regular bag.  I called the pharmacy the next day to explain what happened, and that I now had a script that was no longer good, and they tried to say it was my fault for agreeing to have the driver leave it because the driver isn't allowed to know what's in the bag.  I was very surprised at how poorly they treated me up to this point, but it only got worse.  \nUpon my urging, they reluctantly called the driver and he gave the same account (he should have at least known it needed to remain cold and not in 90 degree heat on a doorstep), so they said they would order me another vial free of charge.  When I came to pick the new one up they demanded the old one back (which they didn't request before on the phone, luckily I saved it!!) and when I explained that they didn't mention that on the phone and that I live 45 min away, the tech actually yelled at me, and the pharmacist ganged up on me and started yelling as well.  I made the round trip to bring back the old vial and finally got the new vial.  On top of all of this, they also had my last name incorrect on the script, and said I had to pay cash when it turns out they didn't bill it correctly to my insurance and never gave me a receipt.  When I tried to have them bill the insurance again they couldn't figure out how to do it, despite having all of my information.  \nThey were obviously very angry at the monetary loss and sadly were not professional overall.  Having a delivery person is nice, but I was surprised at how many details were missing from this transaction (getting my name wrong, not billing insurance correctly, and not supplying me with a receipt).  I would get your meds elsewhere!!