text: Let me start by saying I read the reviews PRIOR go going here.  Overprice - ehh, it's Vegas, and it's Gordon Ramsay, so what.   What was constant in other reviews was the service.  I thought, you know, worth a try, could be start up pains.  Well, WOW.  Very disappointed with the front of the house.  We had reservations, showed up early, and they were clearly confused looking up reservation on the computer and an iPad, so stand to the side.  A manager type (noted as a manager by not wearing the newsprint jumper mini dress all other hostess were wearing) asks \"may I help you\".  Tell her we were told to wait, she asks for name again, and then with an attitude, tells us, \"for 7:45\"  (it was 8:25 and we had an 8:30).  I reply 8:30, she walks away without saying a word.   Eventually we're seated, smack in the middle of the dining room that is visible from the casino, good table, near a POS/waiter station.   18 minutes later - yes, eighteen, the waiter comes by, politely greets us, asks about drinks, but we didn't have a drink menu.  He was trying his best, but good service is not solely the poor waiter's responsibility.    \n\nWhen we placed our drink order, we placed our entire order (app, 2 entrees).   Bread plates were provided, then breads were brought.  Breads were finished, so empty crock, tray and 2 small bowls for sauces remained on the table.  (did I mention the waiter station/lsland 6 feet from us).\n\nOur appetizer came, long plate, used our bread plates for serving plates.  Finished, and now all those plates were still at the table.  Our entrees came, after having been walked around to the dining room with the beer barrels (cause I saw the food go by me first, then come back).   Plates were set, we moved our bread plates to the side on top of the appetizer long tray - and there they remained.\n\nThe only redemption was the food was good.  My husband ordered Shepard's Pie, which I wish I would have ordered as it was very good.  I had fish and chips, which, one of my fish got soggy at the bottom, but another was crispy.  I read critiques that the chips weren't authentic - I liked them.  My guess if I had to replicate at home, is that you take 1 potato, make it a thick steak fry - so 1 potato = 1 fry; and they probably use the rest of the sides for the mash, but I liked them.\n\nThere was another manager type, male this time, (manager noted by his not wearing the punk suspender type clothes waiters were wearing) and this guy looked so sleazy .  Sweaty - seriously, like the kind Gordon rips to shred on Kitchen Nightmares.   I actually told my husband it looked like the KN in NY where this godfather type guy wore the trench coat and glasses and they owned a lobster house, and argued with Chef about \"maine lobsters\".  This guy seriously went to the table behind me, about 12 times.  And please, I'm not knocking appearance, I'm not a barbie type person, but I do expect people regardless of age or size, to look presentable, meaning, clothes fit properly, clothes are clean & neat.   Not sure what the couple did or who they were to warrant attention every 7 minutes, but obviously this clueless manager couldn't turn his back and see a stack of empty plates at our table while we were trying to finish our entrees!\n\nAlmost thru our meal, the waiter came buy, said could I take those plates, since you've been staring at them your entire meal.   Again, he was waiting every table in that dining room, and he was hustling, but no support!  At one point when we finished our meal, he ask someone when he saw us finish, to please bus our table - and he did, about 10 minutes later.\n\nNever did I think a pub meal would take 2+ hours.  Again, it's Vegas, so yes, it's over priced, but shamefully not worth it.  I won't be back.  The poor front of house isn't a testament to starting pains, it's poor execution and leadership.  I'll keep watching the damn shows though!