text: Giving 2 stars only because MOST of the staff were friendly. \n\nI had booked a room over the phone some time in advanced and specifically requested for a smoking room after the concierge offered a choice. When I arrived to check in I was asked if I wanted a smoking or non-smoking again, just to be told all the smoking rooms were booked but \"to make up for it\" the concierge told me he would put us close to an elevator so we could get back to the lobby to smoke. Got to the room which was indeed close to an elevator but had an unsightly view of rocks on a rooftop and green lights. \nI asked the concierge at the information desk if at any point I could switch to a smoking room and she recommended that I call during checkout the next morning to see if anything became available. \n\nMy fianc\u00e9 and I are chain smokers so we didn't spend much time in our room. At one point my fianc\u00e9 forgot the card to the room and was locked out for an hour as I was asleep because he needed to go to the lobby to smoke. One staff member was kind enough to give him his phone so he could call me but I was out cold.\n\nI called at 11 AM and nothing had opened up. I called again about an hour later and the gentleman was kind enough to offer to call as soon as a room became available. I called again a little over an hour later because we needed to meet with family and I had no intentions of spending my vacation playing the waiting game. The concierge told me there was nothing she could do for me and from what she was saying it appeared there was no note about giving me a call as soon as a room became available.\n\nAfter spending time with family and touring the strip I came back to the information desk  hoping a miracle could happen and a room became available. The was a glimmer of hope as I saw her write down another room number, but after speaking with the housekeeping manager she told me nothing was available. \n\nI don't understand why an establishment would even offer a smoking or non-smoking option while booking the room if nothing is gonna be available. When I book a smoking room, I would hope a smoking room has been saved for me when I check in. Are those rooms just on a first come first serve basis? If so, why even tease the guest by offering it while booking the room? I also find it hard to believe that out of the several hundred people that checked out, no smoking rooms became available at any of the times I called.