text: Ok so i waited a few days after my vacation to review this place so as to let everything settle in. \nFirst off, I wanted to say that i came here having high hopes as this hotel is a staple on the Vegas strip and it came highly recommended. \n\nCHECK IN:\nOne thing to note for anyone coming here for the first time, if you arrive before 10am they do not let you check in. Other places, such as the Palazzo where I stayed the year prior, let you check in regardless of time and call you or text you when your room is ready. Mirage does not let you do this until after 10am. I did not know this and was literally waved away by the front desk clerk. Neither did she explain this to me.  She didn't seem approachable enough for me to feel comfortable to go back to and ask ANY questions.I had to call the 800 number to ask this. She was pleasant and answered all my questions.\nThe bell hop at the from of the hotel was unfortunately very rude to me too. I must've forgot to say thank you because he angrily and sarcastically said \"you're welcome!\" to me. I guess to point out the fact that i forgot to thank him. My bad for not thanking him but i was just waved away from the desk clerk and trying to figure out why. Im sure Im not the ONLY person who didn't thank him. Is he rude to EVERYONE?! I found myself apologizing to HIM! WTH! Keep in mind theses were my VERY first interactions with the staff. And based on their job positions, theses are the very first interactions most people have. I tried hard not to let this ruin my day. I kept on. \n\nHOTEL: \nOne thing you'll notice as soon as you walk in is an odd odor. Im not saying its bad as I'm sure a lot of people must like it. But its not for me, It took about the entire 3 days of my trip for me to get used to it. Its very intoxicating and really hard to take at first. Its like a punch to my face. You'll know what I'm talking about if you go visit other hotels during your stay. Theirs is a bit more subtle. A little smoky too. Other than that though, the premises are kept pretty clean. Crowd is probably a little younger than my liking. With youth usually comes a lot of rowdy behavior and late night hallway shenanigans. I was awoken a few times by this during my stay. Vegas, right?! I just didn't get awoken at other places Ive stayed at on the strip that were higher end. I guess its more normal than I thought. Gym is great (check out my review of the spa/salon)\nRooms are clean and modern. Housekeepers, sweet as pie. Always kept us fully stocked.\nMy clock radio in the room never worked. Never called to get this replaced or fixed as to not deal with anymore staff.\nBeds were a little too soft for my taste. I like soft but these were hard to sleep in. \n\nPOOL:\nPool is huge and fun. Very lush and beautiful waterfalls. I enjoyed my time here. You have to get here early to get seats, they fill up fast. They only have about 1 waitress servicing different sections. Greats are good. Mine looked horrendous but tasted great. CAUTION: tips IS added on. Is this legal? So unless you intend to double tip, don't fork over any extra cash if you don't have to.\n\nOVERALL:\nMy overall stay here was ok. If everything during your stay goes perfectly and you don't have to deal with the staff, then you should have a very pleasant trip. If you should have the unfortunate luck that something goes wrong and you have to ask for help. GOOD LUCK!\nI more than likely will not be coming back here. Would only recommend this place if you don't care about great customer service and are just looking for a place to stay. I work hard for my money and don't make much. When i finally am able to get away for a few days and decide to stay at your hotel with the many options there are, why would you want to be rude?!\nI do want to give a shout out to the bell hop on the way out. Wish I knew his name. He was super nice and helpful. Too bad i couldn't have met him on day one.