text: First I will say the hotel is stunning, the rooms are great, I had the wraparound terrace suite, beautiful view. However, the service was AWFUL. The laundry list of things that went wrong is mind boggling and too long to just be a coincidence. Keep in mind I went during the week (less busy) and they over charged us for using the refrigerator, pots and pans, the stove didn't work, bell hop showed up 3 hours after we check in, they don't provide hair dryers in rooms so we had to wait 2 hours for one, had two call them 5 times to clear up charges that were wrong, it costs money to use their refrigerator, had to wait 3 hours to check in, they charge your room a \"party fee\" if you bring booze over a certain limit on the bell hop cart (no other hotel does that). I was comp'd $300 and maybe you are thinking wow that's reasonable. I avidly go to Vegas and if that list of things happened at any other hotel a night or two would've been refunded (I've had that happened). \n\nHotel is beautiful yet you will have a headache the entire time from dealing with their shenanigans. Also, VERY IMPORTANT, they will tell you over phone check in is at 3 pm but check in isn't actually till 6 pm. You might think I was simply mistaken the 4 times I called prior to getting there to confirm. No they told me that at front desk.\n\nTheir attitude is that since they are one of the nicest hotels in the world they can half ass their customer service.