text: 2nd time in a row that they have overbooked and now I am waiting for a car. Why bother making reservations when they don't have enough cars! I was supposed to pick up my car at 11:15 am and it is 12:30, and they say it will be ready in another 30 mins. Whoever the operations manager is should seriously consider other career paths, because clearly this is not an area of strengh!