text: I really wanted to put a nice review here but I have to be honest about my experience. I hate OB-GYNs and it could be because I just don't go unless something makes me go. Turns out I am part of the 2% of women who have this painful reoccurring condition that doesn't seem to have a root cause & isn't every truly \"cured\". The process of \"dealing\" with this is apparently the worst pain imaginable outside of childbirth I assume. \nDr. Norton sees patients on his rounds and then comes into the office after that or in the middle of, so this could explain long wait times (just to let you know). He seemed a little distracted in speaking with me as he asked me all the questions that were on the paperwork in front of him that I had already filled out. Then he explains what is about to happen kind of coldly, even after I have indicated my discomfort with such a visit. He put me in a room for a minute and I prepared. He comes back and just as I thought I would get some local anesthetic to deaden the already horrific pain ... The procedure begins. By the time we are done and it's not complete at this time I'm balling my eyes out. I'm told to take some Motrin for the next visit which appears to repeat this visit. I'm terrified. \nI called the office the next day to tell them that the homework I have been doing wasn't breaking any ground and to ask if they had extended my prescription. I had to leave a message with the front desk lady at 10am and no one returned my call to tell me anything. It's Friday and the next visit was set for Monday and I needed antibiotics to take until then. I had been prescribed some at the emergency room visit but they would run out on Saturday. Dr. Norton had indicated I would get more to get me through til Monday. This did not happen. No one called me back. No one put the prescription in and I was basically SOL. I felt a bit let down by all of this and decided not to show up for the appointment on Monday. Maybe that was rude of me to be a no-show but I did not have any faith in Dr. Norton or his staff to trust them to resolve this issue appropriately. Its been a couple of weeks now. The situation hasn't managed to heal itself and I found out that I somehow managed to break two ribs during the procedure from bearing down so hard to attempt to deal with the pain. \nObviously this is just one story as compared to the many many clients he must see but it did not work out so well for me and maybe my experience will help others avoid the same situation.