text: The worst customer service in recent memory is at a library? Seriously? I am still trying to figure out what went wrong. I called ahead to check the availability of a book and was told they had a \"brand new\" copy. I asked what time they closed and was then asked for my name. She said she would leave it at the customer service area. Upon arrival, I was told they don't hold books at customer service and was sent to the reference desk. After much waiting and watching employees walking around, I was told that nobody had received a call and was questioned as to whether or not I called the correct branch. This continued for awhile and multiple employees took pleasure in telling me they did not receive a call. All I wanted was the book! After about 15 minutes, an employee said she would get it for me and was told by another employee they did not have a copy. She walked into some back room and came out with a brand new copy. What a freakin' ordeal! They were more concerned with trying to refute my phone call than getting me the book. Two stars is probably more generous than they deserve.