text: I recently purchased an iPhone 4. I did so via the apple.com website because I prefer shopping online for anything that doesn't need to be tried on... Saves me from having to deal with crowded malls, filled parking lots and overzealous sales people. \n\n4 weeks after ordering my new phone arrived. As most people are probably aware, there have been some issues with the newest version of the iPhone, and apple is offering free cases to people that have purchased the phone. You do not go to the store to get your free case, but I wanted to check out what other cases were available for purchase and I also needed some anti-glare film to prevent my screen from getting scratched. \n\nWhen I arrived at the apple store it was a zoo. It is usually a zoo though, they have all of their products out for people to try out and it always seems like there are a dozen people there trying out the fancy technology. No biggie though, at least I didn't think so at first. I had been to this store before, I knew where the cases were, so I made my way to the back of the store. Only to find there were absolutely no iPhone 4 accessories on the wall. No cases, no film, no replacement docking stations...\n\nAt that point, I was fairly certain my trip to the apple store was a bust, but I wanted to confirm that they did not have any back stock of merchandise. So I looked around for someone to ask. Didn't see any employees that looked available, most were running around like chickens with their heads cut off. Despite having a system where people can make appointments to get help from the Genius Bar, staffing seemed very disorganized. \n\nFinally an employee came over to the accessory area to show another customer some iPad items. I tried to make eye contact with the girl, get her attention in any possible way to make it clear that I needed some assistance when she was available. Sadly before she noticed me, or even finished with the person she was helping, another customer interrupted her to ask for help. This was not necessarily her fault, but had she been attentive of who was in the area she would have realized I had been waiting for help the entire time she was in the area. \n\nAfter she finished with the interrupting customer, she turned to yet another customer that had walked up just a moment earlier, and asked him if he needed assistance. Thankfully he was polite enough to point me out and explain that I had been waiting longer. Finally, I was going to get to ask my very simple question! Or maybe not. As I start to explain what I was looking for, another apple employee walks up and starts telling the employee that was helping me something. Um, excuse me? If you need to tell a co-worker something, and you are not able (or willing) to wait until they are done dealing with a customer, at least have the professionalism to excuse yourself before you cut that customer off.\n\nThere was no back stock. While I won't blame this specific location for not having items in stock that they really should have in stock, I can and do blame the management for not having more organization for the staff and better training on how to handle customers in a professional manner.