text: I've had the pleasure of meeting perhaps 300 customer-facing professionals in Las Vegas. Fewer than 5 were anything but impeccably courteous. (Rudeness simply won't fly in a CRM-driven industry, especially in a down economy, because there's a glut of labor supply and a dearth of demand.) Surprisingly, the rudest of them all was at PH. The sum of all customer touch-points = brand. Maybe PH needs the old Keith Ferrazzi (former Starwood CMO) touch back to remind them how it's done.\n\nThat said, PH is conveniently located center-strip and an easy shot down the Palms axis. I stayed here a couple times because of its connection to Cinevegas. It's clean and modern, and the vibe is fun and young.\n\nUnless you've got comp'ed rooms or are staying on SPG points, the cheapest inventory (and I mean, crazy cheap) is to be had on hotwire; know that you're getting PH by using http://www.betterbidding.com/