text: I was excited. I mean REALLY excited. 17 (SEVENTEEN!!!) positive reviews with the only complaint being that the prices were \"a little high\"??? I was ECSTATIC. I loved my first plumber but after several years of faithful service he moved away to become a law enforcement officer and we couldn't be happier for him. My second plumber I loved as well. Unfortunately he was only plumbing his way through graduate school and once graduation came and went, we lost him too - but once again, super proud of him. It has been nearly three years since we've needed plumbing services so I guess I consider myself pretty lucky. \n\nUnfortunately, that lucky streak ended last night when the kitchen pipes sprung a massive leak. I jumped on Yelp and searched for plumbers in my area. When I saw that Sav-On was a Yelp advertiser and highly rated, I jumped onto the phone and made an appointment. (Tom?) seemed really nice on the phone. He said he couldn't get out tonight but that he would come the next day at 3 or 4pm. I told him I had class until 3pm so he said he'd be by between 4 and 4:30pm. I said that would be very convenient for me and made the date. \n\nCut to this afternoon. I rushed home after class and waited. And waited. And waited. 4pm rolled by. Then 4:30. My husband called and was told someone would call us right back. 5pm and nothing. I called them and Tom said that because my husband gave the wrong name on the appointment they didn't know who we were. Okay, so I will place HALF the blame on my husband, BUT since he gave them a functional return number, I would assume that the proper etiquette would have been to return the call to say that they didn't have us scheduled for a call. Tom apologized and said it was his fault for not double checking the address with his technician. I said everything was legit and I would just love an ETA, as it was getting late. We hung up. And I waited. And waited. Between 5:30pm and 6:30pm I called Tom an additional FOUR times only to be greeted by Tom's voicemail. At 7pm I decided it was time to call another company. \n\nIt is now 7:30pm. Three and a half hours without even a COURTESY CALL or an APOLOGY or an UPDATE is unacceptable. I am now calling Diamondback Plumbing and Parker and Sons, so hopefully between the two of them I can find a real keeper. You would think in a recession, people would be thrilled for work - apparently good customer service continues to elude service people even in the worst of times. It truly is a damned shame because I really did want to like these guys - my only regrets (other than not getting to review them on their service and prices) are that I STILL can't use my stupid kitchen, and I can't assign a lower score than one star. Boo, Sav-on - seriously BOO.