text: Don't shop at Lowe's unless you feel like getting the bait and switch. Deceptive business practices is an understatement here!\n\nLong story short: We're completing a major landscaping project and, even though Lowe's is literally 5 minutes away from our house, we ordered some concrete, blocks, etc. so that it could all be delivered at once without us making multiple trips.\n\nSo it costs $80 for delivery, without regard to how much or how little you purchase, or how close you are to the store (again, we are FIVE MINUTES away). But that's fine! We expect to be charged for delivery, and we had a Christmas gift card, so no big deal.\n\nThis is important: When we completed our order online (over $400 worth), no where did it say we would be charged any more. $300+ for our items and $80 for delivery, and that was it.\n\n40 minutes later, we get a call for scheduling. This is when we're told there is a $15 \"pallet fee\" for our order - what??? \n\nApparently, Lowe's is under the impression that we're going to steal their piece of crap, cheap pallets, so they charge you for pallets. We would have had 3-4 pallets worth of items delivered, a charge of $45-60 in fees. Oh, but they would \"waive\" the fees once we brought the pallets back.\n\nOkay, so, let's recap:\n\n1. Delivery fee of $80 but crappy pallets are an extra $15 a pallet? Wtf is that delivery fee for then? A 20 year old rando dropping off stuff on our driveway???\n2. I have to bring you back your stupid pallets... when I ordered online for delivery. Hmm, what does that tell you? That I DON'T want to waste time going to Lowe's.\n\nWhat are we supposed to do, hang around customer service with our 3-4 pallets? Oh, because I love wasting time trying to get money back you extorted out of me. Love doing that on the few, precious vacations day I have. That's why I ordered for delivery in the first place...\n\nWhen we disputed this charge (which, to remind you, wasn't mentioned AT ALL in the fine print, so... bait and switch tactic), the manager was rude and ended up hanging up on us.\n\nClassy, manager! Please, hang up on customers who have already spent over $5,000 at Lowe's and who had planned to spend a lot more. Btw - this isn't about a $45 fee. It's not about the money - it's about deceptive practices and incredibly poor customer service. \n\nI know Lowe's doesn't care about the reviews they receive, but I hope you as a customer will make better choices. If you need landscaping materials, go to Pioneer Sand Company. We've worked with them before and they're great - they'll be getting all our landscaping business from here on!