text: FOOD IS GOOD, BUT SERVICE IS A JOKE - NOT WORTH IT.\n\n\"The mac & cheese is a little bland today,\" were the first words our server said to us - not exactly a ringing endorsement from a place that supposedly had good food.  I am very willing to put up with questionable service if the food is great, but my experience at Sauceman's just wasn't worth it.  \n\nWe placed our order and waited 30 mins - so long that the music playlist of 80s hits started to repeat itself.  During that 30 mins, the two female servers proceeded to REPEATEDLY bring the wrong food to our table... and to 2 of the other 3 tables with patrons waiting.  The dining area is split into two rooms, and there were about 10 people in our room, and maybe 6 in the other room, and with about 2 to 4 people waiting for take-out orders.  For 30 mins, we watched these 2 unorganized, poor souls circle around the room, bringing the wrong food to tables, apologizing, asking what they ordered, and then bring the wrong food AGAIN.  My table ordered 2 plates (simple), yet we were brought racks of ribs, sandwiches, and everything except our correct order.\n\nWe watched the girls comp the two tables before us (not a good sign), then eventually comp our table.  They were very apologetic, and tried to ease the pain by feeding me free beers to make up for it.  Don't know how this establishment will ever make any money by messing up orders and giving away food and beers for free.\n\nNow, about the food.  The mac & cheese was on the bland side, but the chopped pork, and ribs and sauces were very good.  The brisket was a little on the dry side (but good nonetheless) and the slaw would be better called \"cabbage soup,\" since that's what the consistency was like.  Our food came out cold - that probably had to do with the mess in the kitchen.  And the burnt ends appetizer came out about 5 mins after our entrees did (approx 40 mins after we placed our original order).  But, overall the food was good, but not great enough to deal with the absolute tragedy in the back of house.\n\nThere were no managers or owners on site.  If there were, maybe this place would run a little more smoothly.  The food is very good, but so is my grandmother's.  If this establishment continues on this track, it will be another Charlotte casualty within 3 years.  Places with equal to slightly worse food but MUCH BETTER SERVICE will blow this place out of the water.\n\n1 star because the food is good, but the service was awful.  If they get a manager in there to run the show and smooth things out, then this place will succeed.  But until then, I wont be back.