text: I don't like the physical location of the Fiesta Mall LensCrafters but I much prefer their staff at the Optometrist's office and the retail side.\n\nI don't recommend booking appointments here online for your eye exams.\n\nThe Optometrist was VERY nice and so was his assistance, however the front desk staff for the Doctors side leaves something to be desired. Their area also looks messy and cluttered.\n\nAfter our exams (My daughter and I both had appointments)\n\nWe choose frames and got everything ordered. The woman was perfectly nice and several people tried to help us with frames while we were looking, even offering pictures to do side by side comparisons with frames.\n\nAfter ordering everything, my glasses would be done in an hour and my daughter would have to wait 2 weeks.\n\nWe went, had lunch, checked out the puppies in the store next to LensCrafters and came back.\n\nMy sun glasses were fine, one small adjustment and my glasses were all good, it had been relatively painless, here was the kicker though, I was given a cheap LensCrafter case for my brand new glasses (the normal ones) and when I said I'd like a nicer case (I paid well over a thousand dollars for 3 pairs of glasses, when I purchase new glasses I expect a new case and I should get one) I was told they didn't have a case for the brand I choose. Hell, I will PAY for a case but I will have a better case, I'm not walking out with the cheap crappy case. So the gentleman that was adjusting my glasses went round and round with me about how the cheap case WAS in fact nice.\n\nI don't need to kick back I just want another case.  I was given a better case, not one I'd have chosen, but I will take it. But he kept loudly stating that he'd make sure I left with a \"Not crappy case\" 5 or 6 times the lady who was looking for a case for me looked embarrassed that he was antagonizing and belittling my preference for quality when I paid for quality. They don't take my insurance on the retail side, I paid for my glasses with cash and may be reimbursed for some of it. Its not like this was a charity case and I should be grateful for anything that I get.\n\nI probably wouldn't have bothered with a review, however my daughters glasses have now taken the 2 weeks they said it would take and I'm a little surprised I ha vent gotten a call yet, so I will followup with them.\n\nThinking about the whole ordeal makes me think that the Fiesta Mall Location is a better choice, even if its further and I don't like the area.