text: Prestige is the concierge level at the Palazzo. The room are the same as the rooms at the Palazzo but you pay $100+ more to get this level of service. The other reviewer has given a good summary of what you get for your money. That is: access to the lounge with the food and drinks, short check in and check out on the 23 floor, free newspapers, concierge services at the desk on the 23rd floor. We wanted luxury, pampering, shopping and shows.\n\nthe good: \nIt is the Palazzo, go online and check out the rooms if you have not stayed there the SUITES ARE EXCEPTIONAL. Continental Breakfast, snacks (candy and fruit), appetizers in the evening and free drinks including alcohol. \nResponsive to requests- when I checked in they had a stack of newspapers at the desk I asked if they had a Wall Street Journal the clerk gave me one and said they would make sure I got one every day, and it was faithfully delivered to my suite every day. I also got a shower chair.\n\nthe bad:\nThe standards in Las Vegas are low compared to other cities, the Prestige at the Palazzo is no exception. We did not have any glasses in our suite when we got there, and some of the drawers did not work in the dresser, and the nightstand clock was not functioning, at $350+ a night I expect everything to be correct. \nThe lights are complicated, my daughter slept with the lights on in her suite, because she could not figure out how to turn them off.\nZombie Connecting Room charges, they will not stay dead- we had two suites and when we booked the agent said she would drop the \"connection charge\" if I booked with her right away. They were back at check in and removed AGAIN, at check out because we complained about the noise they offered to remove them... AGAIN, because they had only been removed from one room.\nWiFi is included and worked well in the mornings but not in the afternoons.\n\nTHE UGLY: \nThe Palazzo had a private party going on while we were there the music was so loud on the pool deck that our suites, ON THE 25 FLOOR, were throbbing with the bass of the music. So much so that the TVs in our suites were shaking noticeably, not only could we HEAR the music but we FELT it in our bones. (I have no doubt the participants have hearing damage) I called the desk about 11:40 PM and asked when the music would be ending and I was told that guests all over the hotel were complaining and the music was supposed to have ended at 11 pm and security was already on their way to shut it down. The volume went down some time after midnight.\n\nThe response:\nI enquired about the noise policy when we checked out, \"When could I expect to have quiet enjoyment of my rooms?\" - 2am. The clerk was very understanding and removed the remaining connection charges and some room service charges. Nice, but really did not address our lack of sleep due to the noise. She did recommend that if we came back we try the EAST Wing as that overlooks a golf course and the Wynn and there would likely not be a noise problem there.\nWe were told that the manager was not in yet but she would give us a call, she did and she removed ONE room night from ONE of our suites and told us if we came back to call her and she would take care of us personally. I have no doubt that she would, and throw in some extras, but I am not anxious to return, we have so little time off, it seems imprudent to risk it.\n\nIf you want to party this is a great place to go for all the reasons mentioned, if you want luxury, and pampering- I suggest you look elsewhere. My friend who first recommended the Palazzo to me, now stays at the Wynn. I may try that or I may just stay-cation at a nice place in San Francisco.