text: My friend and I went to Planet Hollywood expecting good things. We were unpleasantly surprised.  When we checked in, Miles did not bother to mention the 2 queen room we booked was unavailable for the night. We had to lug our stuff all the way to our room before we saw that we were stuck in a king room. We had to lug our stuff back down because the phone didn't work in the room, and we couldn't call the front desk. When we walked back down, Miles assured us we could move the next day, but we were stuck in the king for the night. I asked for a rollaway. He said they were sold out. \n\nKnowing Miles wasn't good for much, I spoke with Royce. He was friendly, but also said the queen rooms were sold out. Royce checked, but found no history that we were supposed to be moved to a better room the next day. He did notate it, however, and get me a rollaway. Sold out, huh? Guess not!\n\nGot a queen room the next day: vomit on the door, hair dryer broken, remote didn't work, leak in the bathroom, broken shower head and chipped furniture. \n\nRedeeming factors: Royce & Techa at the front desk were stellar, & the housekeeping staff was friendly (although didn't seem to notice the vomit on the door?!?). The casino was also very nice. \n\nYou're paying for location at PH. That is all. The rooms are gross (the two I've seen).  If you're going for Vegas to relax in your room at any point, stay elsewhere.