text: This is my first time at a \"buyer beware\" restaurant!\n\nWhen a customer takes a bite then returns a dish because it's not good, the restaurant doesn't happily take it back... then charge for it anyway. Right? Not normal, Maggiano's - especially for a supposedly established chain upscale restaurant. (It was soggy bow-tie pasta a/ spinach, btw.  Ick. Exchanged for Pizza-Hut quality spaghetti marinara, though they still charged for the more expensive bow-tie - we balked, but they would not budge. Supposedly it came from the kitchen or management, the nice waitress still got our normal 18% tip.)\n\nBad taste in my mouth from a bland dish and dirty rotten maneuver. First and last time, thank you.\n\nUPDATE: After a whole lot of nudging they apologized and fixed the difference on my credit card.  They also said they were sending a little \"gift\".  Well, now it's been three months and nothing ever arrived.  \n\nSo for same reason -- careless lack of regard / seriousness for customer service -- STARS UNCHANGED.\n\nThe customer service training at this outfit just is rather careless, and that doesn't feel good.  Very nice people, everyone I interacted with, but they lack common classy restaurant business sense.  Maybe it's Vegas culture and I'm used to L.A. and midwest?  I do sense there's a weird thing going on in Vegas service culture.  Anyway, I'm ragging on their manners, but two-stars also reflects the quality of food, it's really quite unremarkable.  Interior modern but likewise absolutely unremarkable.\n\n(BUT, and this was nice, a guy goes around and sings to your table.  Don't know if that's regular.  Normally would have earned a star for that ;)