text: If I could give zero stars I would. My boyfriend and I purchased a vacuum from there approximately two montha ago. We have used the vacuum a handful of times. Today, the vacuum literally sparked, smoked, and nearly caught the carpet on fire. I immediately called Walmart, spoke with Kathy, and she said it would be no problem that I did not have a receipt or box, it could be returned. I go to return it, get a new vacuum in exchange, and head to customer service. The lady at customer service was excellent. The real problem came when she needed to get her supervisor for approval. After calling him twice and waiting twenty minutes, he arrived! He told us we would be unable to return it, only exchange it for the same one. Umm, why would I want the same vacuum that nearly caught my floor on fire? We explained that we wete prepared to spend nearly $70 on a different vacuum, and he said no, I can't help you. Did not offer any apologies, any suggestions, any help. Just no. We asked to speak to another \"manager\" and after another 10 minutes she arrived. While playing with her phone and not even looking at us, she gave me the same response. No apologies. Just walked away. I am thoroughly disappointed and extremely angry. Kenneth and Amanda provided me with the worst customer service I have ever had. I've never written a review ever. But these two inexperienced, unapologetic, rude supervisors rubbed me the wrong way. Never again will I step foot in that store.