text: This USED to be the best Wendy's in town:  fast drive-thru (even when cars were lined up around the building,) CORRECT orders - and exactly HOW you ordered them.  Unfortunately, those days are LONG gone.  \n\nToday I went to drive thru and one car was at the pick-up window and one car was in front of me at the speaker/menu board.  I waited - waited - and waited for him to order so I could pull up and order.  Then I realized what the problem was.  They took his order at the speaker/menu and as he pulled up to window, I pulled up to speaker/menu and was asked to \"Please wait.\"  As car in front pulled away from the pick-up window, I was finally told (via speaker) to proceed with my order.  While I was at the pick-up window, I looked in my rear view mirror to see the car behind me still waiting at the speaker/menu board.  WHAT?????  It was 11:00 AM!!  \n\nNow, on to my order:  Chicken Caesar Wrap was literally thrown together.  When I opened the paper, the wrap was basically just a tortilla with lettuce and chicken on top, barely folded up into a \"wrap.\"   Ordered unsweetened tea, but actually received sweet tea!!  Ordered a small Baja Salad - which was fine.  I did have to request a knife and fork.   My order wasn't messed up too badly this time, but it is irritating to order something and not receive what you ordered.   Many times I have requested no cheese, yet received cheese and ordered extra pickles and not received any pickles.  Arrgh!!!!  FRUSTRATING!!! \n\nOn one occasion, I went inside to place my to-go order and Wendy's had some \"big men\" in suits behind the counter.  One little older woman behind the counter  was trying to give orders (commands) and confusing the young lady making the sandwich.  The  day shift cashier - who has been there for at least 6 years and KNOWS her job well was trying to help explain what the customer had ordered, but this little woman would hardly let her explain anything - just telling her to keep on at the register.  Great!  Now we have 6 people lined up at this counter and none of the orders are coming out correctly.   \n\nWithin the last 2 years, this Wendy's has gone down hill with the service.  Seems that if you make any request (extra pickles, no cheese, etc.) it still comes the way the menu shows; IT DOES NOT MATTER what you request.  It is really sad that this has happened; it USED to be my favorite Wendy's to go to - not anymore.   I only go here because it is close to work.  I've called the 800 number too, but it seems that nothing ever comes of it....the problems at this Wendy's still continue.