text: While the food and entertainment were good and a pleasant surprise - the service was so unbelievably horric it ruined our whole experience.  We went for dinner - 2 adults and 2 kids.  It took over 55 minutes to get a kids grilled cheese!  Our appetizer was served to us twice.  We brought up how long our meal was taking at least twice - and I was told *a manager will come over to talk with you and perhaps make an adjustment*.  We let our server know we wanted to make the 8pm show (our reservations were at 6:30pm).  Didn't order anything complicated that I thought we would be able to make it.  Guess what - after 35 minutes from being told mgr would come over - they never did.  Clearly - they didn't really care.  Finally - my husband and kids left to go see the show - we weren't able to finish our dinner - had to have our dessert wrapped up.  Server then said - you can always call us and we can try to make right by you?  I'm like - really - I get to spend more time giving feedback vs. you've now had 2 opportunities (both you and your manager) - to make this right when I am right here and you didn't think it was important enought?  And the best - kids meals include drinks - they charged us $3 EACH for a kiddy cocktail.  NEVER diclosed that was an upcharge.  \n\nIt was our first experience at Rawhide overall - and we were having a fantastic time - as we really had no idea what to expect and the kids loved it!  Our dinner experience completely ruined that - which is really a shame.