text: Things got worse after we checked in\n There were 2 service people standing with nothing to do but they said we had to see Joe. Well Joe was on a lengthy phone conversation so we waited 20 mins. for him to check us in. Made no sense to make an appt. There is absolutely no reason to do things this way. All I can think is these guys are on commission.:'( When I made the appt. I told them I would have to wait and gave them all of our information. Joe made us go over it all again. Name, phone #, address,  email address. He also asked if we could leave the car over the weekend. Frustrating to say the least. Can only imagine how long this is going to take. Just bad customer service. Won't go back.