text: 4:10 PM - room 1 - high-pitched whirring noise in ceiling, thought I could call to get it fixed\n4:30 PM - after 20 minutes of phone hold, sent to another room where my key would work and security would be there in five minutes to let us in. \n5:00 Pm - after 10 minutes in the hallway waiting for security because the cards didn't actually work, and 20 minutes on hold with the front desk asking for security, we learn that room 2 was smoked in, so no go for us non-smokers. When the front desk was informed that someone had smoked in the room, they reacted with disbelief\n5:20 PM - front desk guy says he'll waive $80 in fees, and give us what he says is a slightly nicer room. When I said this was pretty poor compensation for making guests sit in a hallway for most of an hour, front desk guy literally said that was too bad and I should just stay where I was. \n5:30 PM - into room 3. It had a visibly stained bedspread. While the nice housecleaning lady fixed it over 20 minutes, come on. \n\nThis place isn't five stars. It's not even a Hampton Inn if consistency and courtesy count for anything.  I wouldn't stay here again and I would recommend anyone else think hard about staying somewhere else. \n\nLook, it may be a busy day for the hotel. But, there's no excuse for thirty minute hold times to speak to the front desk and there's no excuse for discourtesy. I've never been so frustrated with a hotel.