text: Came here with both my family and my in-laws; checked in fine.  We go to our room and our keys don't work.  Call front desk, they tell us to go down to the lobby for new keys.  Get new keys, go back up, same problem.  Call front desk, they send security to open the door...there are people in the room!!!  They double booked!  :(  Go back downstairs, they apologize and give us a new room.  Go up to our new room, and there is a \"do not disturb\" notice.  Obviously the room is taken...back to the lobby, they wrote the wrong room number...\nReally pissed, but trying to manage a smile since tomorrow's Christmas.  Finally, in our room, almost an hour later...\n\nOh, and all this with a pregnant wife...  \n\nMost other hotels I've been to, when they screw up badly even ONCE, they usually go out of their way to ensure that they accommodate, sometimes even over-accommodate.\n\nLet's see how the rest of the days go, and I'll update.  But they pretty much ruined my Christmas Eve.