text: I am a 22 year old female. This is one of the worst hotels i have ever stayed at on the strip. The shopping obviously is great. We had to wait 45 minutes in line on a wednesday night only when 4 people were in front of us. Very very slow check-in. Now the people who work at the Hotel is the problem.  At Qua Spa the front people are very rude and unpleasant to their costumers. They told me that i had to get my mother \"in check\" while we were 2 minutes late for our spa day (DO NOT BE LATE). We were 4 people booked for about $160 per person massages (for two days) and that is the way they were treating us, if not the other costumers/guests as well. They never asked how our stay was going, nothing to make us feel comfortable as they should. And if you are late, your minutes will be deducted from your massage. \n\nThe room we stayed in was nice and very huge!!! Grand piano and all! Didn't really bother me the we had a wall for a view but there were chunks of the walls missing and the room looked as if people tried to destroy it. The 90's tv was mostly static so we couldn't hear or watch it most of our stay..\n(If you try to use WIFI it cost $14.99 per computer, per night. Rollaway bed is $30.00 fee a night. Room service is also a 18% gratuity charge.)\n\nAnother incident happened twice in the Caesars Palace gift shop. Two times i had went there to buy stuff for the flu i was having at the time. They would not let me charge to the room and was giving me a very hard time. My name was on the room with my parents so i immediately tell them that i was going to the front desk to complain. I did just that and the guy at the front desk apologized and told me there should be no problem. I went back the next day and the same thing happened, unfortunately i was so fed up and sick that i did not feel the need to keep complaining about the poor costumer service. \n\nAs i am still sick with the stomach flu/strep throat i caught there, i called front desk to help me out so i could go to a 24 hour urgent care. They gave me a number of an operator who informed me that urgent care was not 24 hours. I called the front desk again and had explained what had happened. Front desk this time gives me an address of an urgent care 4 miles away. Got into a taxi and by the time we got there, the urgent care sign said they were not open on weekends WHEN Caesars Palace assured me that it was. By this time i was so ill i had to go to the emergency room and they would not call me an ambulance. I was rolled in a wheelchair into another taxi going to the 3rd hospital, that did nothing for me, and they were not allowed to give me a throat culture or tell me what my fever was at that point. just prescribed me a bunch of drugs and sent me on my way to walgreens so i can wait 2 hours for my prescription while throwing up blood. Worst experience of my life. \n\n\nMoral of all of this ..The people at Caesars Palace treat their guests like crap. Everything is also EXTREMELY over priced. Even for people with money. They really like to rip you off and talk down to you. Never staying here again! And never get sick in Vegas..worst healthcare of ALL time.