text: I found these guys on the web and thought that, for our guys week out in Vegas, I'd get a limo to pick us up and drop us off. I used one of their web specials, made the reservation for a 7:15 PM pickup, and thought I was good. \n\nTwo of us were coming from Chicago and our third was coming from Des Moines. Our flight landed at 6:15 PM and the third landed at 7:10. I decided to make the reservation for 7:15 PM for pickup, in time for our third to be there when the limo arrived. \n\nUpon landing I had a text from the company driver saying that he was there already at 6:15 PM! \n\nI explained to the driver that I had made a reservation for 7:15 and not 6:15. He told me that, despite the web form asking you for the pickup time, they instead go by the flight arrival time. This is mentioned absolutely nowhere on their site and and there is a field for pickup time so I'm thinking that there has to be some mistake. I get his boss' number and call her, a mean, rude woman named Monique, who explained to me what I just wrote above - they go by flight time and not the requested pickup time. Then she told me that I was responsible for the extra half-hour at $34. Not wanting to keep the driver in an odd position I dropped it and paid the extra money. Upon arriving at home I filed a credit card dispute for the amount and sent them the emailed proof with the pickup time highlighted. \n\nOur pickup from the hotel back to the airport with another driver was uneventful - she arrived on time and was very polite. \n\nI would steer clear of these guys and perhaps look at other Vegas limo companies. There are a bunch of other ones out there. I would definitely avoid Presidential Limo since they treat their customers like idiots when the company makes a mistake.