text: My girlfriend purchased a '12 Elantra from this dealership on January 3rd, 12. Overall, the sales part was fine. We did some haggling on price but came to an agreement rather quickly really. It was the finance guys who ruined the experience for us. Long story short, they tried to rip us off out over over $1100 in extras. This deal was for a lease and they had reduced the amount of her trade, tacked on a $650 for \"etching\" which they said was a \"paint warranty and was required\" which we knew was BS from the beginning, and they even tried to absorb the Hyundai $500 Recent Grad rebate! We demanded those items to be fixed, and they did after about two hours of telling is \"it was required\". Then, after signing the contract and having her father (VP at Citizens Bank at the time) found that they  had still charged the same fees but under different names. After many phone calls and emails, and even making a threat to take the story to 3 On Your Side as well as contacting Hyundai directly (which were very support by the way), the GM (Bill E.) did finally call us and they wrote a check for the amount that was tacked onto the contract. All in all, they did resolve the problem which is the ONLY reason why I give them 2 stars. Bill did also admit when asked if they always try to charge $650 for the optional etching fee, to which he replied No. They knew they tried to screw us and they knew that we were the kind of people who wouldn't just sit there and take it, so they reluctantly decided to fix it.\n\nMy advise would be to know everything there is know about financing and to take an expert with you if you have that option. You may not be aware but there are about 3 dozen different numbers on the purchase agreement which make it really easy to show you that you got the price you agreed to on the car, but then all kinds of extras that are actually option listed as required, and so on. \n\nAfter this experience, I start the conversation with the finance guys the same every time (have purchased a truck and boat since). I start out by sternly saying \"If I find one cent that doesn't belong here, I will walk on the spot...no discussion\". Then, if they still try it I know what kind of business I am dealing with and no matter what I will walk away.\n\nI think as long as you know how to protect yourself then you can survive this dealership. Just don't count on the whole \"No Bull\" slogan holding up.\n\nOn another note, there has been a recall on the vehicle so we took it back to the dealer. The were not easy to get an appointment with and when we finally did, they said to schedule another appointment when the parts came in....as if unless they told us we would know when the parts showed up. We waited 2 months before finally going to another Hyundai dealer. There, we found out that the parts they ordered weren't even the right ones anyway. The other dealership got it all taken care of with one simply overnight visit. When the lease expires, we will definitely NOT go back to this particular dealer.