text: I have used irrigation with SPR for over 30 years. They have really dedicated people who go out of their way to be helpful. The Zanjeros were always available and  ready to work out some water issue, and they  are varied and frequent (like a neighbors dead animal in a canal) . So for many years I have been a big fan of SRP.\n\nUntil today!\n\nI needed to pay my water assessment so I went to the main office.\n1. Now a security guard tells you you are in the wrong place, no more receptionist.\n2. The payment  center was closed and turned into  a closet with some machines in it.\n3. Customer service is now a telephone on a brown wall with a sign over the phone saying call for customer service.\n\nZanjeros are now computer baby sitters for the nee Water Master system. Getting a consistent flow is a real challenge now. They are ready to add time but after you get shorted 20 minutes you have to move to a new user and it really does not work to then get 20 minutes delivered the next day. The person responsible  for the Water master needs to be required to meet users at 2am when the order gets shorted by the system.\n\nWhen I called today I spoke to an old style SRP person but you might as well visit the prison as use this facility, So no matter what the literature says SRP is now just another big faceless utility doing their level best to isolate the customer.