text: 3 palms hotel has incompetent staff and managers. They lost our reservation for our wedding guests accommodations.\n\nWe were also told our guests would get 20% off the $80 room rates, come to find out that was a lie. We had guests calling to book our rooms and the hotel was clueless as to who we are and what they had told us. They also will not block out any rooms for you so if your guests dont make phone calls asap they may not have a room or they may not even know your getting married and have guests calling in lol, what a joke.\n\nThey later tried to fix the situation by honoring us a higher rate than what they had originally quoted us...really? after all this mess your going to give us a new rate? a higher one?\n\nPlease dont give them your business you will be stressed when your guest show up from out of town and the hotel lost your reservation and cannot accommodate you...or maybe they can...just at a higher price\n\nHeather