text: APS has the most incompetent customer service. Their service compared to SPR is so much more expensive!!!! I am talking $40 compared to APS's $120+ bill. \n\nIt's been since January 2013 that we moved out and we have still NOT received our deposit back!!! And it's already end of March!!! Every time you call, the story is different with each representative. \"Oh, it went out yesterday!\" \"Oh, it actually takes 3 weeks to be released...\" \"Oh, ....\" Avoid making a deposit at all cost! They charge through roof and I am almost suspicious their meter numbers are reported wrong because one month that we lived there and we were on vacation for most of the month, turned eveything off and didn't use heat or A/C, the bill was still high as if we used electricity every day... Nothing makes sense with them. \n\nTHEY SUCK.\n\nChoose SRP ONLY! Their customer is the best and their rates are very appropriate.