text: I am writing the review to share my experience. I give the SPA experience a 8 out of 10 BUT I ONLY give the massage a 6 out of 10. I was SOO DISAPPOINTED with the staff member who was quite rude over the phone when I called to share that I was in the lobby but still 30 minutes before my appointment. I shared my feelings with the manager who was absolutely amazing; thanks for the great service recovery. The massage therapist was 5 minutes late and did not apologize. I asked 1 of the attendents for the time and she said to me, \"look on the wall, there is the clock...\" I was taken back by the rudeness and she corrected herself after I told her that I would not ask if I saw a clock....the therapist rushed through the massage, did not gracioulsy place my hands the table but instead let them flop down, she did not place the towel on my back but \"dropped it\" which was alarming. I did not leave her my usual twenty % tip but gave 10% instead becuase the massage was somwhat average but combined with her NOT being attentive to details and making the environment calm, relaxing, welcoming...instead she was breathing hard, rushing, making me feel uncomfortable and actually started cleaning the room after less than 1 min when I placed on my robe and was still in the room. I HAVE NEVER EVER had a therapist clean the room while I was still standing in the room to get myself together; big NO NO for all therapists. If you are rushing but I was on time then its not my fault. She could have acknowledged. I then shared with her why I gave her a lesser tip and all she could say was that, \"she had an off day...and all her clients compliment her for the flow...\" This was a bit defensive and I did not appreciate it. Again, the experience and amenities were awesome but it was not worth paying $215 for a massage that was really 60 mintues and 15 was talking...Not fair. The manager was so sweet and kind so I really enjoyed the rest of my afternoon. She was customer service friendly and knew how to recover the client. I would return maybe to try a facial and just to pay for the day spa not a massage.