text: Went in to buy a new Subaru. Found a vehicle we liked, and the salesperson was pleasant. The financing is turning out to be fiasco however.  When we were purchasing, we clearly communicated we wanted to use our local credit union.  We were pre-approved with them already.  When it came time to sign the paperwork, nowhere on the sales contract did it say I wasn't being financed with my credit union.  Later we found out later we were put with a bank we did not want to be put with.   When we noticed the lien holder on the warranty paperwork wasn't our credit union, we started asking about it.   It took greater than 3 days after we left a voice mail, an email, and even went in person, to speak to the person that did our original finance contract. We were told that since our credit union was closed (it was after 5 pm on a Friday when they signed us) it would have required us to come back on Monday to take the new car home. So, instead of informing us about the problem when the sale was being made and letting us make the decision, they made it for us. Now we have to go through the hassle of refinancing with our local credit union, and we have yet to receive a proper apology from anyone involved or management.  Additionally, we were explicitly told that the salesperson would give us a follow up call to check on us, and that never happened.\n\nI feel weird giving such a negative review since we love the car, but the level of service (at least the financing stuff) is enough to make me think twice about telling anyone to buy a car here. Both my sister and my folks are in the market for a new Subaru, but this dealership won't be getting their business. I guarantee that!  My advice is if you are going to buy a car here, be crystal clear about your wishes, and get everything on the paperwork. Don't rely on your verbal instructions and assume they will honor your wishes.