text: I graciously had the opportunity to dine at Bagatelle during their Friends & Family event.  With high hopes being that they have several other locations nationwide as well as being a part of The One group, this was what I could only describe as a series of unfortunate events.  I do understand that this was a pre-opening event and the team was still trying to work out the kinks but some of these issues that arose could have been avoided.\n\nMy friend and I arrived for our reservation about 45 mins early being that she was able to get out of work and over to Bagatelle sooner than expected.  We checked in at the hostess stand being aware that we might not get seated until the time of our reservation.  The hostess did inform us they would try to seat us as soon as a table was available.  We waited at the bar area as instructed and were give quite a few drink tickets which we greatly appreciated.  After waiting past the time of our original reservation, watching 5 other parties get sat, many empty tables in the restaurant and asking one of the hostess' to check on our reservation, we finally decided to walk over to the hostess stand ourselves.  We were then told that the reservation didn't exist even though they had found the reservation almost an hour prior and had supposedly checked us in.  A small argument ensued amongst the hostess' and the content being each blaming the other for accidently cancelling our reservation instead of actually checking us in the first time around.  Our reservation had to be re-entered and they were able to seat us about 5 more mins after that.\n\nAfter we were sat, the server for our section was assisting the table directly next to us.  Once he was done with that table, he walked away without even acknowledging that we were there.  It took about 10 mins before he finally returned giving us menus to look over and asked us what beverages we would like.  It took about another 8 mins before someone came and poured water in our glasses.  It took about another 5-10 mins before we were given bread for the table and for our server to go over the menu with us.  We were told that for the invite, we would be able to share an appetizer, order an entr\u00e9e each and then dessert as well.  \n\nBecause we had already looked over the menu when we were at the bar, we decided on the foie gras appetizer, I the rack of lamb and my friend the filet.  We also ordered the potatoes puree and asparagus as sides.  The food was very good however it seemed that they could work on the timing of the courses a little for future services.  It didn't take long for the appetizer to come out but we had long finished the appetizer and the plate cleared before our entrees were served.  There seemed to be at least a 15 min gap between the appetizer plate being cleared before we were given the next course.  I do not know if the kitchen was backed up being that they were probably still in the process of getting use to the menu but it seemed that if that was the case, the server could have fired the next course a little sooner so the kitchen would have that much more time to prepare.  The tables around us did seem to be receiving their courses in a more timely manner.  During the course of our meal, our water glasses were never refilled nor were we ever asked if we would like our other beverages refilled.  \n\nAfter we were done with the entrees, our server returned to ask us if we would like to look at the dessert menu, as we were about to respond believing that we would be able to at least share a dessert since we were told at the beginning of the meal that we would, our server proceeded to tell us that some parties were getting dessert and some were not.  And that we were one of the ones that was not going to be receiving dessert but that he would send out a chocolate plate.  We were a little dumbfounded being that we were told at the beginning of the meal that we would get dessert also because we questioned, why ask if we wanted to see the dessert menu just to tell us that we would not be allowed to order dessert?  After another 20 minutes, nothing ever came out.  Someone came by and cleared our water glasses before even checking to see if we were done with our meal.  Our server finally came back with a bill fold and thanked us for coming in.  At this point, we didn't see a reason to ask about the chocolate that was offered, paid our tip and left.\n\nAs for the ambiance, it is a very nice open floor plan.  It had many levels and seemed like a great place to see or be seen.  But, it was also almost the exact same d\u00e9cor as it's predecessors.  I would have like to see Bagatelle make the space their own and change things up a touch.  \n\nAll and all, I do hope that our experience was not a reflection of the standards at Bagatelle.  We are considering going back after a few months to see if things are a bit more streamlined.