text: Terrible customer service and website cost me $100 as their website let me place an order online, while I had an installer working on the project. I got an email saying it was ready for pick up and was 10 miles away from home before they called me to say they did NOT have any of what I needed. I had checked twice in the two days before today to make sure they had stock at other stores as my local store was out. \n\nSo since I was driving I asked them to check stock at other stores (as I had already checked the one 3 miles from my house). She told me there is NONE anywhere in the state as it is special order. \nSo I sent the installer home, and now it is going to cost me another trip charge to come back to finish the job.\n\nSo then I call their Corporate 'Customer Care' line who finds stock 25 miles from my house and tells me they can give me 10% off for my trouble. I already had 10% off on line from coupons so this was insulting. Then they promised to call me back, and never did.\n\nBetween their website that will tell you one store is out of stock and another has stock even though they have NONE, and a Customer Service person giving out mis information, I will have to spend my time and gas to go get the products, and pay an additional trip charge to my installer. At least if the Customer service person took the time to check, I could have driven and gotten the product and gotten my project done today, with 'just' my time and gas being wasted.