text: This review is solely about the service. I have been dining here since they opened. I have brought family, friends, and my boyfriend here. I have never been so disappointed with service until tonight's visit. I was asked what I wanted to drink and I said water. Few minutes later the bf got his soda, but forgot my water. We were sat right next to the kitchen, so it was hard to miss us. Servers, busser, hostess, and managers passed by me all the time. They saw me not having my drink on my table. I work in this industry, and I know how hectic it gets during busy hours, but to not even drop off a glass of water!?!? I wanted to wait until anyone noticed that I haven't had a drink in front of me for more thank half an hour. Unfortunately, no one noticed. My burger finally came so i just asked the food runner for my water. Seriously Bachi Burger?!?! My burger came first than a glass of water? Guys, train your staff properly or your business will go down as quickly as you went up. If I was a secret shopper your business would have been in deep trouble. I have seen you guys grow since you opened, and I am very disappointed with the service. The last time we were here my bf wanted a milkshake. He waited for his shake longer than I waited for my water. As we were almost finishing up our meals the server goes up to us and informs us that they're out of milk. Our recent experience here really reminded me why we do not dine here often. Guys, step up your game! How can you mess up something so easy like water? Tsk tsk Bachi Burger! :(