text: The owner of Primp and Blow, Melodi Harmon, left me with such a horrible taste in my mouth, I had to file a complaint with the Better Business Bureau, something I've never done before. Here are the problems I experienced with the services:\n\n-When I booked my appointment for a facial, blowout and makeup application, I made it clear I needed to be done no later than 4:30 p.m. and also mentioned an Arizona Spa Girls special I was doing when I booked my appointment. The person who booked me gave no indication she wasn't aware of the special, and she told me to come in at a certain time so I'd for sure be gone by 4:30 p.m. since I had dinner reservations. The makeup artist was late, so the facialist graciously started applying my makeup for me, even though she wasn't who I was booked with.\n\n-When I checked out, right at 4:30 p.m. when I was supposed to have been gone by, the guy at the desk ran my card incorrectly twice and supposedly refunded the purchase--the third time it was ran, it was locked out because Bank of America froze it for fraud because it was run so many times in a row. Also, the owner, Melodi, (who called another Yelp user a pig in an e-mail---not surprising) puzzledly asked me at the desk about whether I was sure about the special--something that was not only insulting to me but also showed her lack of customer service and communication with the organizations she deals with. She said she'd e-mail me a receipt and get payment later, since I was late and my card was now frozen. I was unable to use my card the rest of the night and the next morning and had to rely on my friends to pay for me. I then had to spend more than a half-hour talking to Bank of America to unfreeze it.\n\n-After saying she'd e-mail me a receipt that weekend (and telling me in a phone message that she had e-mailed it twice more), Melodi then called me and told me I needed to call my bank again to ask about the charge. I e-mailed her a screenshot of the statement from Bank of America showing there was still a pending charge from her, which my bank said she simply needed to push through. I spent another half-hour talking to them about this, being placed on hold, being transferred, etc. I spent more time combing through more than 1,200 spam messages in my Gmail to find the supposed three receipts Melodi sent me--nothing came up, and when I called her about this, she had someone at the front desk call me to get my \"correct\" e-mail--she had never sent me a receipt like she said.\n\n-I tried to explain to Melodi that the time I had spent trying to fix the problems she caused (maybe 3 hours or more) made me feel like it was unfair to pay for the services I received. I would pay for my Clarisonic facial brush I bought once I got a correct receipt. She e-mailed me two more incorrect receipts, showing her lack of conscientiousness and unawareness in general. She then threatened to call the police and press charges against me for stealing--though the whole reason why I didn't want to give her my credit card info again is obvious (I didn't want her to freeze it again), and I wanted to know the correct amount of cash to bring to the salon.\n\nI support local businesses immensely and would never steal from one. Her unwillingness to remedy the situation demonstrates her cluelessness as a business owner. I'm disappointed because of her inept ability to deal with customers effectively.\n\nUPDATE: Primp and Blow posted this on their Facebook page. They don't care about Yelp users.\n\n\"We just needed you to pay for the stuff you took and the services you had. It has been over a month. Did you really think you could get away with not paying? It was sad that it took me threatening to call the POLICE on you to get you to pay! Thanks for paying it was the right thing to do. :-) Who cares about yelp!I I do not. ;-)\"