text: I am incredibly disappointed in the professionalism of this Restaurant , my boyfriends parents were visiting family in Scottsdale for 3 weeks over the holidays and I thought what would be a nice gift but to purchase a \"localdines\" certificate for them to have a nice dinner and experience at this establishment... only to be told that when they arrived the \"rude\" manager denied their certificate, saying they no longer honor them!  \n\nThis is very interesting considering I purchased said certificate 2 days before Christmas , where they had no problem taking my money and there was no fine print stating any expiration date (I stand corrected, there was a use by date of 3/22/2015) in either case , for those that have no knowledge of this , according to the Better Business Bureau  any gift certificate purchased by an establishment still in business has to be honored up to 7 years and/or the face value has to be honored if it is a 2 for 1 deal ! \n\nAside from being in the business, cause 'everyone' states their in the business, however in this case unfortunately I am,  this is by far the most ridiculous situation I have ever encountered, now, after the fact Localdines reimbursed the money  for this certificate , in the meantime, Eddie's House comped 2 desserts and an appetizer, probably totaling $30.00, (most likely only after the Manager realized how off putting and rude he was being) ,  nice ? , yes... stupid ? definitely!!!!  \n\nThey would have been better off honoring the certificate, since the party of 4 most likely would have then stayed and spent more money , thereby praising how great Eddie's House is to dine instead of vowing never to return nor recommend anyone in the future, all this because of your carelessness in your offer and how rude  your FOH management staff is. \n\nIts quite possible that you could care less about people like me reviewing your Restaurant and most likely you have a thriving business, but as for me and anyone in the dining area , you will not be on the list of places to go!