text: After staying in nearly every hotel in Vegas I can say that the rooms at Palazzo/The Venetian are among the best. The average two bed at Palazzo is only slightly smaller than a Parlor Suite at the Wynn. The bathrooms are not as nice as the Wynn's or Mandalay's, but this is more than made up for by the added space to the main room. \n\nThe location of Palazzo couldn't be better. It's perfectly in the heart of the strip and most of the best clubs are in walking distance. However, the staff are particularly unhelpful in directing you out of the property and will actually WILLFULLY MISDIRECT you towards the canal shops in some bizarre attempt to get you to shop there regardless of where you intended to go.\n\nThis brings us to the downside. The service is terrible. Even if you're playing hundred dollar plus hands you will not get a drink in a reasonable time frame. The front desk said to call them for late check out, however, both stays here I attempted this and was stone-walled with a 20 minute hold while music played and then met with a front desk girl that was the most unpleasant person I have dealt with-- She reminded me of the voice from 1408, with an insane sense of smugness-- \"No\" was clearly her favorite word and she was unwilling to compromise on any point. It was terrible dealing with her. On both days that I requested late checkout she claimed that it would be impossible. It was as if she sincerely believed that all the hotel rooms would be cleaned promptly by noon and that every room would be booked on a Sunday. Seriously?\n\nThe Concierge desk is significantly better than their other service and will help you out if you are a hotel guest, especially with clubs/guestlist, etc-- it's a refreshing change.\n\nBut other than that, the service here fails to meet the targets that it should and needs improvement to match the Wynn or other hotels.