text: We have had so many ups and downs at this IHop. This morning was the worst one yet. I ordered the chicken that came with a biscuit with gravy.  The chicken was hot and the biscuit was ice cold, topped with ice cold gravy.  Our server was at another table, so after the manager dropped off food at a table next to ours, we flagged her over, asking for a hot biscuit with hot gravy.  She put her hands on her hips and said, \"well, that's the last biscuit and gravy we had\".  I think I had the most shocked look on my face, as she offered to reheat the chicken (which was was hot) and the eggs, leaving the biscuit off completely. She didn't offer toast or a pancake, no alternative, nothing... My response was \"I just want hot food\" as she says \"well, I can't do anything about that\".  So I handed her my plate of food, that had taken only 1 bite of the chicken, and asked her to take it off of my check.  Alice never offered to bring anything else, no apologies, nothing.  Our server, Nichole, was great, she quickly came over, apologized, and then apologized for how Alice acted, then brought me the name and phone number of their district manager (whom I am about to call in a few minutes.)  Funny how it seems that Alice is aware of her mismanagement, as she has now disappeared and is no longer carrying food to the tables, as she was before.