text: I've been a customer since 1998.  Trying to cancel hardline telephone service in Vegas on a Monday evening.  I was on hold for 25  minutes.  Then the rep tells me they can't cancel my phone service unless I start paying for the modem or buy a new one.  Not renting a modem. Between both homes, I'm shelling out nearly 300 per month.  Guess I'll go ahead and cancel ALL my service.in Vegas and Phoenix.