text: I would NOT reccomend taking your computer to Data Doctors! I hear there is a small privately owned computer shop on 24th St and indian School that gets great reviews. Data Doctors looked over my laptop for 20-30 mins in the store (20th/Camelback) and then the tech told me he would have to send it to the Tempe main lab for full assessment. $100 to take it in and figure out what the problem is. I got a call 3 days later from someone else stating they just recieved my laptop and were going to look at it the next morning, so apparently it takes them 3 days to send my laptop from downtown Phx to downtown Tempe. The next day I got a call saying they basically have no clue what the issue is but that they are going to reinstall windows and see if that takes care of the problem. That will cost me an additional $200 to reinstall windows!! At this point I feel like I am trapped because I have already spent $100 bucks and they have the computer. I reluctantly agree to basically pay $300 to have windows reinstalled in my 2 year old laptop. When will I get it back? How long could that possibly take, right? Well, 3-5 days he says. it will take 3-5 days to reinstall windows into my laptop and that is \"putting it ahead of 30 other computers for me.\" The guy is now acting like I should feel lucky that he is putting mine ahead of others because otherwise it could take 2 WEEKS?! 2 days later I get a call that it is done and seems to be working just fine. It will be back in the Phoenix store for me to pick up 2 1/2 days later...\nFinally, I get my computer back after 2 weeks and $300. Oh well, at least it is all fixed now, right? WRONG. Now my computer will not connect to my wireless network at home. So I call and talk to my wireless provider for 35 minutes trying this and that and she determines it is my computer that has a problem, not the service. I knew that because the other 4 laptops in the house work fine but I figured maybe it just needed to be reset-up or something. \nI called the Data Doctors store to ask them to help me over the phone with maybe a setting or two. The location I dropped it off at originally has NO RECORD of my laptop ever even coming thru that store and they refer me to call the Tempe lab. I call the Tempe lab and tell two different people my issue before someone decides to help me. They tap into my computer from the lab and look at a few things for 10 minutes and then tell me he thinks it is my wireless connection!! I explain that I have several other computers in the house and that I never had an issue with the wireless component until I got it back from them. He says he does not think it is the computer but I have to take it back to the store to have them try to connect it to their wireless network and go from there...but he does not think it is the computer itself. I have a brand new modem and router.\nWhat a bad experience that still is not over. \nI will never take my computers in to data doctors in the future and I would certainly not reccomend them to anyone else.