text: If it were possible to give a lesser rating, I would.  That is how terrible my experience was at this spa.  My sister was getting married and as part of her bridal party, we decided to treat her to a day of relaxation, but things went wrong before we even got there.  First of all, the evening before, the spa cancelled one of the girl's massage appointments without any explanation nor did they offer her any alternative solution for the trouble.  As for what happened to me personally, they completely messed up my hair appointment even though I had called three times during the week to confirm everybody's services and appointment times.  You can imagine how angry I was when on the way there I got a call from the spa saying they were charging me a fee because I didn't show up for my appointment.   And it didn't end there.  I was told over the phone that I would have to wait 30 minutes before I could see a stylist (did they expect me to twiddle my thumbs in the lobby while everyone else in went in without me?).  However, once I got there, I saw someone within minutes, but I learned later that they gave me the appointment of one of the girls in my party.   How terrible.  We were a couple minutes late because I wanted to make sure I had a spot before we got to the spa and she was behind me in the check-in line.  For my trouble they credited me $15 Dolce bucks, which seems kind of paltry considering the utter lack of professionalsim that I experienced.  \n\nGranted, the hair cut and style service was good, but it just did not make up for all the bad things that happened.  Needless to say I would not recommend this place.  There's plenty of other spas in Scottsdale, try one of those.