text: I used to go to Ingleside animal hospital for all my pets needs. I had a very sick kitty that they could not figure out what was wrong. The only option was exploratory surgery for an amount that was way out of my budget. I also didn't think my kitty would survive the surgery. They attempted to find every $!00 treatment they could over the course of several years. Never did figure out what ailed him. They got the money in the long run. Once my kitty needed some more antibiotics for an abscess that Dr. Serbin had already seen and prescribed for. The abscess came back. I had recently lost my car and my job and asked if they could just call a script in to a local pharmacy as i didn't have the $ for a cab ride or the visit. It had been 4 months since his last office visit and like i said they had seen this poor kitty dozens of times on deaths door over years. He told me it wasn't ethical to prescribe the meds that i needed to come in. I was irrate. I had just been in there for another cat 2 months prior and had a standing antibiotic script for him so I asked if they could call in the script for the other animal they had just seen. He told me that he wouldnt because he knew I would give it to the other animal.  I ended up having to get my hands on some from someone else. otherwise my poor cat would have went without. I wrote a letter to them of how upset i was and got no reply.\n\n A few years later after trying many other vets and the sick kitty had passed away the other kitty I had needed a dental cleaning. I had saved adamantly to acquire the funds to get it done over 2 years. (its very expensive. In light of my experiences there I trusted their competency with doing the dental surgery so I returned back money in hand over $400. My anger from previous grievances were furthest from my mind had just about forgotten and just wanted my cats teeth cleaned. On the day of the appt because of my cats age they did pre blood work for the surgery and it came back he was diabetic. I couldn't believe it i had another cat that was diabetic and this one didn't show any of the signs i was shocked so they ran some more tests and loaded me up with insulin and never cleaned his teeth. My bill was just about all of the $400 i had desperately saved. Every time i gave the cat insulin his sugar would crash. I ended up going to a different vet (BLUE CROSS animal hospital) who eventually did the surgery and said that his mouth was causing his diabetes and he just needed it done. I suspect  Ingleside purposely ran my bill up and didn't treat my animal because of past disputes. I have no proof but I will never pass on a chance to warn other cat owners to avoid them I will never return there and am so much happier with BCAC. I live in tempe now but will gladly drive to BCAC.