text: I've stayed at this Sheraton MANY times, as I come to Montreal often to visit family and  my family is Starwood Preferred members. I am always semi-disappointed. I've stayed in many Sheratons but I just think this one is sub-par compared to others. Sheratons are never too glam but I am talking about also in comparison to other similar grade hotels and Sheratons. It was very busy this past weekend when I stayed there with my mother. And there were a few weird & irritating experiences. One being that they put staff at the elevators and were checking keys on a Saturday night. This kind of alarmed my mother who was under the impression they did this to keep out hookers (witnessing some sort of scenario that gave her this impression). Just seemed liked a weird practice but whatever. The hotel lobby bar & general bar is really not great. First of all, Sheratons typically have their same menu at all hotels but this one did not. (This may be a Canadian vs American factor.) But regardless, the menu was not as good as the other traditional menu I've seen. What really irked me, was when I sat at the bar. Almost ordered the nachos, but the bartender was honest and said they sucked. I'm actually super glad he was honest - I prefer that (but heads up Sheraton - if they suck then why don't you change them!) We end up ordering a different appetizer. My mom was drinking wine but I decided to stick with a soda. My bartender asked if I would like \"more Coke\" - I said yes just to sip on something while my mom finished her glass. When we got the bill I saw that he had charged us for 2 Cokes - $5 each! I was really appalled and wanted to say something but my mother wouldn't let me so here I am putting it on Yelp. I understand how hotel bars work, so it's not really the $5 coke that bothers me. It's the fact he charged me twice. I actually only had 1 sip of the refill. Restaurants will typically alert you to the fact they do not use fountain soda by bringing out the bottle so you understand. I never saw the bottle but I'm pretty confident it was from the fountain which makes this extra ridic. However, even if it was a bottle he should've showed it. And in some way they should bring this to the customer's attention. It's just good service. Or you wait for the request from the customer, how you would similarly for a bottle of wine, etc. He also told us if we wanted to order dessert and bring it up to our room, we would just have to go up and order room service. Really?