text: Let me start out by saying that I USED to love the Penguin- before it switched management. (If you want the old Penguin awesomeness, see The Diamond.)\n\nThe new Penguin is not great. Used to be crowded and jovial and loud- now it's virtually empty and so, so quiet. \n\nThey were out of a handful of things that our group ordered (some of the sodas, chicken wings, etc.). Our waiter would take orders, come back, tell us they were out, take a new order, come back. This happened 2 or 3 times.\n\nI also requested a veggie burger with no bun, but iceberg lettuce in place of a bun. Like a veggie burger between 2 pieces of lettuce. This request absolutely blew our waiters mind and, while he treated me like a culinary genius from that point on, it really isn't an innovative enough idea that a waiter should be surprised by it. Or need a 5 minute explanation about it. \n\nWhen the food came (it took a while), most of us were missing toppings or sides. None of the veggies that should have come on my burger were there. The onions that my husband requested were not there. \n\nI actually feel bad for the staff. I have a sneaking suspicion that our waiter hadn't gotten proper training and maybe communication between staff and management is poor. I blame management, not the wait staff.  It's such a shame- The Penguin used to be so awesome.