text: Nice room terrible service at check-in.   This must be a recurring issue since while I was waiting for 5 hours fir my room I heard from a dealer at the blackjack table, without even mentioning anything, that she could help make the experience at the front desk better.  All I asked her was to deal me good cards.   If they expect to be part of Ritz Carlton they better train the front desk staff to act like it.  Otherwise the rooms are very nice and the rest of the facility is great.