text: Over the years I've been to several Wells Fargo branches and for the most part they are pretty friendly; this one is the exception.  I went in because I was having a problem with a  vendor charging my checking account and over drafting it.  Prior to this the only other time I have been charged a any fee was when they switched my account and the bank kept on billing me for a monthly fee in error which they reversed.\n\nA girl sat down with me and went over my account.  She was courteous but kept on trying to get me to sign up for things.  I told her I was good but she continued for several minutes until finally she asked what she could do for me.  Funny thing is when I sat down I told her exactly why I was there.  I repeated why I was there and she looked through my account again, the previous ten minutes she looked at my account I guess was just to try to sell me something.  I explained to her about the bank errors fees being waived.  After a long pause she said she had to talk with her manager about reversing the fee and she got up and left.  \n\nAnother 7-10 minutes later she comes back and says she couldn't waive the fee.  When I asked why? She said because they had already waived monthly fees.  AGAIN I explained to her that those were waived  because of a bank error.  I asked if I could speak to her manager but she said he was busy and couldn't talk with me.  \n\nAt the end of the day the fee didn't bug me as much as the TREATMENT.  They had me there for 20 freakin minutes and this guy couldn't come out of his little back door to talk to me for 2 seconds?  Also,  if you weren't going to waive it why not tell the person in the first few minutes, why drag it out for so long?\n\nIn the end I called the 800# and they waived it right away. If the people at this branch had bothered to read the notes on my account like the agent at the call center did they could have resolved it then and there.  Instead they were inept and a total waste of time.