text: I have stayed at a number of Harrah's properties and I gamble at Harrah's in order to get the Total Rewards points.  I have never had bad service up until this last weekend when I stayed at Caesers Palace.  We chose Caesers because of its reputation as a top notch property, but let me tell you, this place is nothing more than an overpriced Motel 6 with a nice lobby.  \n\nOur adventure started when we went to check in.  After receiving our room key, we trudged around looking for the appropriate tower, and after about 15 minutes finally found it.  Took the elevator to our room, open the door for my wife and she screams \"Shut the door, there's a lady in the bathroom\".  We did not feel like dragging our bags back down again to get a new room, so we used the conveniently placed phone to call the front desk.  Unfortunately, after 10 minutes we were still on hold so it's back to the front desk.  The one nice thing was that the desk clerk apologized and gave us a $100 food and beverage credit.  So off to the new room and fortunately this time it was unoccupied.\n\nFor the price these rooms go for on a weekend, we were severely disappointed.  The room had obviously not been refurbished since the hotel was built, and it had signs of severe wear and tear (missing knobs on the dressers, shower doors that did not close all the way, and a front door that had to be pulled shut in order to make sure it locked).  The TV was vintage 1998, and there was no minibar or coffee maker in the room.\n\nAbout the amenities at the hotel , there is not much to say because this hotel has a severe lack of them.  None of the bars serve coffee, only one I could find served draft beer (and no decent drafts), and there is only one place to get breakfast besides the overpriced buffet (more on the buffet later).  Coffee at the cheezy Java Coast was $4.00 for a small.  Even Starbucks doesn't have the audacity to charge that for a brewed coffee.\n\nAs it was a milestone birthday for me, I invited a number of friends to Vegas to have dinner at the Caf\u00e9 Lago Buffet.  For the price, which is way more than most other buffets on the strip, the selection was truly anemic.  One small line of food where most others are 3 times the size.  We had only 12 people but they required us to split our party or pay an 18% gratuity charge.   I'm sorry, but I am not going to pay $6 per person just for someone to refill our iced tea twice.  We asked for tables that were close together, but were told (of course) that if we had the same server we would have to pay the gratuity.  The servers themselves were snotty and obnoxious and told us that \"our union fought hard to get us that\".  They must have heard my wife say that we weren't going to tip because they proceeded to ignore us.  Really?  You think you deserve a big percentage at an overpriced buffet to bring us our beverages?  The last straw was after our meal was finished, my wife had a tiny piece of cake left which she was going to wrap in a napkin for later.  The waitress saw her and said \"If you take that cake I'll make sure security is waiting for you\".  \n\nNot only will I never stay at Caesers, I will never stay at, or gamble at another Harrah's property.  If this is the way you treat people at the \"the most prestigious resort in the world\" and a place with \"Impeccable service\" (to quote the website), then you really should rethink your corporate culture.  There are plenty of other places that make an effort to keep their customers happy so why should we spend our money with Harrah's?