text: I went as a group and over all, the experience was good. \nFact that hotel is located very close to Fashion Show Mall, most of the people loved it.  Of course, there is a outlet and many fine retail stores are all over the strip.   One that I want to make comment is that, we were placed near the lower floors.  5th and 6th.  My room was on the 5th floor and even with the windows closed, I could hear a Air Condition Cooling tower's fan.  I am pretty picky about the noise.  So, I went down and asked them if I can get the room changed. The respond that I got was,  Flat out NO, reason being is that, because I came in as GROUP, the bell service already has the room assignment and they cannot accommodate the room change.   \nThe fact that the lady on the back of the counter didn't even try to change the room and didn't show any concern about the noise just made me angry.   I wasn't asking to change all the rooms, but just 1 ROOM out of 15 rooms that I reserved for my group. \nI would rate the Communication between the Group Sales Coordinators a Rate 5 Stars. \nHotel as 4 Stars\nLady Behind Counter  (Manager at the time on 04/11/2014 at 3 pm )as only 2 Stars. \nWhich I think the over all hotel as 3 stars.  \nI hope everyone understands that CUSTOMER SERVICE should come before anything else to earn your future business.