text: Good Steak, Bad Business!\n\nMy husband, our son (aged 7) and I went to Arrowhead Grill to celebrate my hubby's 42nd birthday. \n\nUpon arrival, we were immediately seated, waitstaff was nice, everything went well till the steaks came out.\n\nWe had already had some decent raw oysters, and some ok-not-great- bread.\n\n My $43 DelMonico (\"our specialty of the house\"!) was so tough I had to send it back. The waiter was appropriately apologetic and brought it back; made me a hew one, but it wasn't done till my family was almost done with the rest of dinner, and I was about full of the a la carte side dishes anyway by that time.(of them, the creamed spinach was VERY good, and the cheesy scallopped potatoes too cheesy and not creamy at all. More like smothered potatoes.)\n\nThe manager came over and partially apologized, made sure the new one was good, and told me \"The second steak is on us.\" Like I even got to EAT the first one, OR the second one, since it came out 15 mins after I sent the other back!! For a family of three who had spent $236, they charged me for BOTH Delmonico steaks and then took ONE off. \n\nBAD BUSINESS! The ENTIRE steak should have been removed from the bill, consistent with policy at other eateries of this caliber. It was not very flavorful but was more tender, but I only ate about 4 bites before I was too full to eat anymore. Plus, now I was annoyed. In this economy, people are more choosy about where to spend their hard-earned money. Why drive people away with an asinine practice like that??\n\nWhen I complained about the policy, the manager kind of shrugged and said, more or less, it is what it is. He actually smirked. It was very car-salesman-like. (Sorry, car salesmen.)\n\nWe will be taking our next $200 meal-eating selves to Ruth's Chris from now on. VERY BIG DISAPPOINTMENT.\n\nOn an up note, my husband said HIS filet mignon was one of the best he ever had, AND I have to admit the $7 tableside s'mores are well worth the time and the mere $7 if you have a kid who likes to roast marshmallows and get sticky. The marshmallows were homemade bug square ones cut into four pieces, you get to melt those over a little flame and dip into melted Hershey's chocolate and eat on a graham cracker. That was the best part of the meal for some of us!!\n\nBut seriously folks, there's a reason Arrowhead can't play with the big guys...they don't treat their customers like the big guys do. Even though we live nearby, we will make the drive to a better place, where we are bound to get the steak done right the first time; AND get treated right when things go wrong so there will BE a next time.