text: A case study in great service. No more than 10 minutes after sharing our unfortunate and clearly uncommon experience, we received a call from the head of food and beverage extending their sincerest apologies.\n\nEveryone can make a mistake from time to time, but the great places make things right. In our case they made things right and then some. We've never been taken care of so well as we were by the staff and management of Prado.\n\nThank you for an even more memorable evening than we were expecting!