text: Hey Hop Doddy, You're great 90% of the time, but last night was not the best experience. Two quick notes:\n\n1) After waiting for 20 minutes and being at the head of the line, the hostess or seater tried telling us that they were all out of inside seating. I told them we would wait and then counted three empty booths inside. Don't try to make a customer who has waited their turn sit in the heat (yes, even with misters), if there are open tables. That's dishonest and unfair. \n\n2) After resolving the whole table debacle there was still another wait because one of the cashiers left and was chatting and laughing with other staff members for a good five minutes (with the line practically out the door). \n\nShow you deserve and know how to handle your popularity. Don't seat outside unless you have to when it's over 95 degrees. And communicate with your staff that the dinner rush is not the time for breaks. Just suggestions, other than that, keep up the good work.