text: We had our wedding at the Fairmont Hotel Vancouver and was completely blown away with the service and experience. It is of course why we decided to stay at the Queen Elizabeth while in Montreal a few weeks later. \n\nFirst off the location is great. In the heart of downtown and within walking distance of almost all attractions. \n\nThe first morning the power went off and we weren't given much information as to why and how long we would have to wait for hot water and power. Despite calling down several times to the receptionist we were told they were instructed to turn the power off due to a gas leak near by. After showering we went downstairs and it seemed like it was a bit chaotic. In Vancouver we had amazing concierge team that literally knew the answers to every question we needed. We only had a few questions about how to get to certain places and our answers was simply this \n\n\"You can get there by train, taxi or by walking\"  \n\nTo me that is crazy. They are obvious choices and the lady didn't really seem to care much about helping us but rather to point us in the direction of a map that was entirely in French. \n\nI hope this is just a one off! As a platinum member of Fairmont hotel I have come to expect a higher level of a customer experience.  This was more of a let down than a wow factor.