text: I've been taking my cats to Dr. Steelman for 15 years.  I was always a huge fan of her work in the community.  I am deeply disappointed in my last dealings with that place and Dr. Steelman. My cat was very ill, and you NEVER can reach anyone there. They NEVER return your phone calls. You wait HOURS to pick them up.  Then when you do, if your cat is still sick, and you have questions, THEY STILL DON'T return your calls. HOW SCARY. The receptionist keeps saying we are VERY busy. SO is the VA hospital and people DIE!     If you are VERY BUSY then our poor family members get forgotten.  Vodka Ghilarducci (my 15 year old purr master) pasted away today 5/24/14 of fluid in the lungs and heart.  Rainbow Animal Hospital was able to detect his pain and laboring breathing that was so hard to watch. We chose to do the right thing. I will NEVER GO BACK TO THAT PLACE. After all as they say, \"WE ARE VERY VERY BUSY\"!!!!!  Keep that in mind when you bring your babies there!\n\nHere is THE CLINC'S MISSION STATEMENT:  WE UNDERSTAND THAT YOUR CAT IS AN IMPORTANT MEMBER OF THE FAMILY.    How is this EVEN possible when you DON'T call your clients back? How is this possible when you admit to being TOO busy?   Simple common sense say NOT!