text: Horrible Customer Service in the morning.\nNever received a bill & got a termination letter. WTF??\nCalled them 3x got disconnected the 1st & 2nd time. Long call back system, about 15-20 mins waiting. Told them I never received my bill and that can they give me a one time courtesy to waive the late charges since I always pay my bill on time. Agent said umm NO you should know when your bill is do. Your responsible. I know i'm responsible but your suppose to remind people that's why you send bills out to remind us. Agent oh the late fees is only 1% of your bill. I can't do anything about that etc. Guy got nasty & smart with me. Grrr.. Anyways they just suck and they charge you extra if you want to pay with credit card. I'm paying you already and now you want  to charge me extra on how I pay. Shhsh NV Energy just has no shame at all. Trying to steal every penny and being nasty about getting it.