text: Let me first say that this hotel is impressive. The decor is fantastic. I'm a history junkie so I was very excited to be staying here. I'm staying at the Palace Tower and my room is amazing. \n\nAll was well until the third day. I returned to my room to find strangers' things in it. I had asked housekeeping then bell desk to find out if they had any idea where the bags had come from and the individuals I spoke with had told me that they had no record of having put anything in my room. I was then referred to security. They had taken my report and told me that they would look into it. Later in the day when I had called to ask for an update, I was passed around to different individuals. I had to describe my situation to each one. Very frustrating. On day four, the security staff person who took my report called to ask me for any updates from the night before (after shift change). What?!!! Today is day four and Caesars Palace has yet to provide me with a report of what had happened and reassurance that it will not happen again and that I can feel safe in my room. To me that is unacceptable. Makes me wonder if they took my report seriously. Maybe if I was a high roller, I'd be more important to them. \n\nTo add salt to injury, only hours after the first incident, I was woken up at 4:30 am by security and housekeeping because of a flood. I'll not get into further details but it took a long time before I heard from guest services if I had to move rooms, etc., etc.