text: My family was in town the first weekend in November for my nephew's university graduation. We chose Claim Jumper as our one special celebration meal together (there were 15 of us). It was so disappointing.\n\nWe had been driving all day and the kids were starving. Our waiter was slow, impatient, and incompetent. He rolled his eyes at us several times. He spent too much time trying to pressure us into buying some card for regulars even though we don't even have Claim Jumpers in our state.\n\nHe messed up over half the orders. For instance, my nephew's wife never got part of her meal, and the kids never got their drinks. My nephew asked for no onions and got onions. He forgot to ask what side I wanted, and blamed it on me 20 minutes later: \"You didn't tell me what you wanted.\" He didn't give me a chance. 20 more minutes after that, he informed me that they were out of what I ordered and shoved a menu at me. I chose the chili in a bread bowl that he highly recommended, and got chili without a bread bowl. My sister-in-law barely touched her food because it wasn't good. We are not a picky group! By then we were starving and even though we were right by his POS station, we rarely saw him and couldn't get his attention, so we made do with what we got. The chili he highly recommended tasted like canned Nalley chili with some chunks of meat thrown in.\n\nThen he couldn't split our check, even though we told him at the beginning that we would have separate checks. He was huffy and impatient as we told him again who was together, and since we'd been there so long my brother finally told him we'd work it out on our own. He rudely said, \"Good, because see what I'm dealing with?\" and showed us some crazy chicken scratch diagram he made. He was clearly not trained or qualified or something when it came to serving a big group. \n\nWhen we analyzed the check, I saw that he had charged us for my original meal that they were out of, plus the one I ordered to replace it (which wasn't right either, but I ate it). It took at least 15 minutes to find him and bring it to his attention, and then he was huffy and abrupt about it. I got a half-apology but no offer to make it up to us in any way. We contemplated going to the manager but we were exhausted and just wanted to go to our hotel.\n\nI hope that was an unusual experience, because I honestly have never had such rude and incompetent service in my life. I know that food service is hard work and I try to give waitstaff the benefit of the doubt, but there was no excuse for his sloppy waiting and especially his rude attitude. \n\nThankfully, my nephew took me afterward to the other side of town to get the best street taco I've ever had. :) Next time I visit him in Vegas, I'll definitely avoid Claim Jumper.