text: DON'T STAY HERE! WORST HOTEL EXPERIENCE EVER\nTHIS IS A 0 TO -5 STAR REVIEW...\n\nThe only reason I selected this hotel was because they allowed large dogs. Other dog friendly hotels in the area were booked. This trip wasn't planned in advance so I didn't  have many options.  We were there for a funeral so the last thing I needed to deal with was this horrible hotel. Thankfully we were just there to sleep. \n\nCheck in was easy enough. Then it all went bad within the next half hour...\n\nI was lucky enough to find a parking space near my room when we arrived. After that, we had to park up or down a hill and hike to the room. One night I drove around the resort for 30 minutes and still couldn't find any parking. My only option was to use the complimentary valet service. Let me tell you, it's worth every penny! I waited in the valet area for 20 minutes before he showed up. This is a huge resort and on a Friday night with 2 events going on, they had 1 valet on duty. He claimed there was another guy but he was \"working somewhere else tonight.\" He was kind enough to drive me to my room.\n\nThe room was old & dated. Furniture is dirty & there were stains on the carpet in the center of the room when you walk through the door.\n\nWe booked the room for 3 adults & 2 children & a large dog. (the room sleeps 6)  We were given 3 bath towels. It took an hour and 2 calls to get more towels delivered to our room.\n\nThe door to the tiny bathroom didn't seal. It wouldn't close all the way. We had to use the one and only (miniature) trashcan in the room to block the door so it wouldn't just open.\n\nThe reading lights over the beds didn't work. Apparently, they fail to check the small details in the room. \n\nGood luck trying to watch television. The remote is basic & doesn't even have the arrow keys needed to select the guide option after watching the Hilton info that comes on. There was a channel up & down button so we were able to scroll through the limited channels to find nothing. No problem, we have the free WiFi that comes included in our $18 +tax daily resort fees so we can use our iPads & computers...So we thought! We were given a WiFi code that wouldn't connect in the bedroom. It barely connected at all. That was a bust. \n\nIf you stay here, bring your own soap! Housekeeping failed to replace the soap when they \"cleaned\" the room. \n\nI'm sorry this is long, but here's the most memorable part of my stay...\n\nThe room turned into a swamp!  On the first night after a shower, the carpet was wet & we noticed water leaking from under the wall. Called maintenance. They came & said there's a leak. No kidding! They returned after we left. They caulked the tub & left a card stating the time they were there & the work was completed. We got back late that night & it was still wet. There was no effort to clean the wet carpet or sop up any water. The next morning after 3 showers, it was soaked. It was much worse than before. I called again to complain about this & asked them to come after we left for the funeral service. The lady was very nice & sent up some more towels for the floor. Apparently, maintenance never came as there was no service card left like the previous day and it was more wet than before we left. One would think Housekeeping would let maintenance know that there was clearly a problem. All they did was pick up the towels and leave us a new stack...on the dirty floor. It was after 11pm & now the water was also soaked through the other side, onto the bedroom carpet. After a long & very emotional day with family, we figured it's not worth another call this late. We figured we're out of here in the morning so why bother wasting our time. We just put down more & more towels. There was never any offer to change rooms. No call or follow up from Maintenance. They knew there was a problem. We called twice and they ignored our second complaint. Before I went to check out, I stopped to talk to the Concierge and let her know what's going on in this room. She seemed concerned & asked why I didn't call the front desk to complain. Apparently the different departments are all on different computer systems so she couldn't even look up the history of my calls and lack of service from Maintenance. She offered us a free breakfast which I quickly  declined then she called for the Manager On Duty. She showed up after 15 minutes and I had to explain everything a second time and was again offered a complimentary breakfast. I said I would not be returning nor recommending this property to anyone. They decided that they would refund my $75 pet fee. Seriously, that's the best they could do. \n\nI'm happy to be out of there. As I stated, this was the absolute worst hotel experience any of us ever had. \n\nI'm embarrassed to admit that I stayed at the Point Hilton Tapatio Cliffs Resort.