text: Just checked in and already off to a bad start. Tried for a complimentary upgrade and was lied to my face saying that both hotels were booked up, when I heard the agent next to us offer a suite upgrade in the Delano to the people next to me. I'm over it since my rooms were comped anyway.. But a total let down and still disappointing. THEN when I was trying to get into my room after check in our keys didn't work... We had to wait 15 minutes for the Mandalay security to come up and check my identification and let us in... By this time I am heated because it's such an inconvenience that I'm standing outside and waiting while I need to get ready to attend a show. Now I'm inside the room and have been waiting for 30 minutes and we need to get going ASAP and our new keys are still not up here... I call again and I ask to get them rushed, so I hope they arrive soon or the monster in me is going to come out again and in their faces downstairs at the desk!\n\nThe room itself is standard and is on the nicer side so I don't have any complaints about the room. It comes with a shower and tub off to the side. Bed is comfy and tv is a good size. Overall I wouldn't mind staying here again if it's free and they work on improving these little flaws of theirs.