text: When will businesses realize that no matter how good your product, if your customer service sucks it will ultimately be to no avail. Just ask Gateway computers. Their demise was NOT their computers, it was their lousy customer service! I am extremely disappointed in Bean and their LOUSY customer service. It takes a special kind of skill set to be a waiter/ waitress and the big guy at Bean has NOT been blessed with such skill set! \n\nWhen my husband and I first visited Bean, we were excited. Upon first entering the establishment, we had to decide if we were willing to overlook the decor of the place in order to have a pleasant dining experience. We decided we would overlook the decor. It is much to be desired. Even though the decor is not the best, there is no excuse and no substitute for a little soap and water. The tables aren't the only things that need to be cleaned from time to time. The windows sills are dusty, and the curtains could use a quick wash in the washer.\n\nWith that said, as my husband and I have visited Bean quite a few times, we have noticed the customer service getting increasingly lax. There is nothing wrong in letting a patron know that you will be with them shortly. On one recent visit, the big guy walked back and forth about 20 minutes before he ever opened his mouth to say anything to us. He acted as if we were invisible. If you know that your weekend brunch is gaining in popularity, you need to have two waiters there at the very start!\n\nAnother thing that disappoints me with Bean is that you can ask the waiter for something and they forget, you have to constantly remind them what you asked for. My understanding is that Bean is a fairly new establishment, but if that plan to stay in business, my advise would be for them to\n\n1.  Improve the decor\n2.  PLEASE MAKE MAJOR IMPROVEMENTS TO YOUR CUSTOMER SERVICE!\n\nUnfortunately for my husband and I, last night was the tipping point. Very unsatisfied with the customer service and we will most definitely NOT be back. Very unfortunate indeed because there are so few vegan restaurants in Charlotte. If you can't respect me then you obviously don't need my money!