text: Terrible customer service. Alarmingly terrible.  \n\nLet me preface by saying this is not my first time in Vegas, nor at the Plaza. We come here every year. In fact, the only reason that we stay at the Plaza is because there is a yearly event here that we attend.\n\nBefore we left San Francisco, we called the Plaza to extend our stay an additional day. On our last day, we were rudely awakened by some lady banging down our door, asking us when we were leaving. We calmly let her know her that we were not leaving until tomorrow and she walked away. Next, our room phone started ringing off the hook. It was the front desk calling to let us know that were going to \"send up security to remove us\" if we did not vacate our room. \nThis is ridiculous! My boyfriend had to get out of bed, and go down to the lobby to try and reconcile a mistake that was not ours. We were not once apologized to, nor compensated for the Plaza's lack of organization and terrible service. \n\nWE WILL NOT BE STAYING HERE AGAIN!