text: Apparently the D is for disappointment. The td;dr version: room had broken shower, management lied about room switching, but ended up switching it after in person exchange.\n\nTempted to give this a 1-star but an arduous room switch process bumped it up to a 2. Here is what happened: we reserved a room at the D because a friend of mine was having her 30th birthday celebration on Fremont street & she picked the D as the suggestion for hotel.\n\nCheck in process was pretty smooth. The room looked clean albeit a bit noisy as it faces the Fremont street (no problem with that - can sleep with ambient noises). However, in the next morning, we realized the shower doesn't have a handle to channel the water from tub to overhead. Called front desk and they said they'd send over an engineer. 45 minutes go by - nobody shows up. By now we need to get going so we meet up with the group for brunch. I called again and a different person picks up, promised would send engineering over. \n\nI said we're strapped on time, and asked a room switch was possible. The answer was no; the only available ones for switching were smoking rooms. Nope, not acceptable. I said if I could get the keys to one of the smoking rooms so we can just use the shower. After back and forth with the receptionist, she said to come down and talk with her manager. So I did ... and after explaining the situation and asking about getting keys to a smoking room temporarily, all of a sudden a non-smoking room was available after all. Ha ha, what? \n\nOne: don't assign rooms with non-functioning shower to your guests. Two: don't lie to them about room availability.