text: I hate writing reviews like this for a place with such nice people, but I'm extremely frustrated with our experience here. \n\nWe brought our 14 year old cat in because she was showing potential signs of kidney failure (I know these symptoms now, didn't at the time I came in). They got us in right away on a Friday, which was great. I was not impressed, however, with the exam. It felt like the doctor was not thorough, more focused on keeping our cat calm and comfortable. My cat didn't like her trying to look in her mouth (surprise!), so she mentioned that it could be dental. Unsure of what the problem could be, we gave the go ahead on labs and were sent on our way with nothing more for a cat that wasn't eating much and acting lethargic. I got a call with the results and they were normal. He then hard sold me on a dental exam and possible extractions that would total over $1,000. I wasn't buying it, since she began eating again shortly after the visit (switched to wet foods), and had no other signs of major dental disease. \n\nFast forward two weeks, I have to take my cat in again because she's in extreme discomfort. I took her to Arrow Animal Hospital, where the doctor performed a thorough examination and (gasp) looked in her mouth and determined that it wasn't a dental issue (saved us $400 right there...). She did X-rays, which showed enlarged kidneys and a swelling pancreas. \n\nI can't help but doubt myself for not getting a second opinion sooner. Something no pet owner should ever have to worry about. I'm sorry, but missing enlarged kidneys and pancreas issues is pretty bad. That's life-threatening. It seemed like they were content with calling it a day and collecting a large amount on the dental exam. I'm sure that would've helped with her kidneys, right? Ugh.