text: I'm very sure that I will never purchase from this company ever again. The following is not the only issue with my purchase, however it is the most pressing. It's been a month since my return of a mattress that was never even delivered to my home, and they have had unknown problem after problem processing my return which has stalled the return of my money.\n\nFirst the Ahwatukee Store Manager stopped taking my calls, Mike was great when I was purcahsing but had Clare speak to me whenever I followed up on my return,  claiming that corporate was processing it. Then when I called the customer service line, the guy brought me to tears. Between having no information on a month old return, claiming that a Tempur-Pedic base has no warranty, and refusing to let me speak to a manager, I felt completely de-humanized and powerless. As if I would never again see my [significant amount] of money.\n\nAfter harnessing my Google-fuu, I found corporate accounts payable who admitted my return had never even been addressed (over a month later), let alone processed, and she would bring it to a manager and I'd receive a call in 24hrs. No call. I just spoke with them, only to find out still nothing has been done. \n\nThe only things I can do is call, and start speaking up about this unprofessional treatment.. I feel completely powerless while they sit on my money, the Store Manager has his commission, and I have nothing. But if this continues I will have to look into further, and more serious, appropriate legal action. \n\nHow do you file a collections claim on a corporation?