text: The hotel suite was amazing since its roomy and clean at first. The management was horrible as the unit is owned by Jet Luxury Resort. First at check in they forgot to transfer our reservation to the hotel so we had to wait 30 minutes just to check in while our taxi was waiting outside charging us. Then the cleanliness was a disappointment. The housekeeping staff member came in who couldn't speak English. She did not make the bed or clean the washroom or the room. She changed the towels and garbage can. We tried communicating with her about cleaning the room, but she had no response. We called the manager and we were accussed of lying about finding our reservation during checkin in for 30 minutes. Management also showed no sympathy for our frustration as we stayed at the hotel for 4 nights and not a single day the hotel was cleaned. The 4rth night after much complaints to the manager, a housekeeper was sent to clean the room, and once again they changed the towels and garbage and left without cleaning the room. Our room was filthy with dirty washroom, dust and unwiped tables and kitchen counters. It was an extremely inconvenient part of the trip since we had to call the manager 3 times and there was nothing done to accomodate for the poor service. Our tv remote control was not working and the manager completely ignored the complaint and instead of accused us that most people try to take advantage by complaining so they can't do anything to accomodate. The MGM Signature hotel themselves apologized numerous time on behalf of Jet Luxury Resort and tried to accomodate us. \n\nFor future, I will never recommend or book with Jet Luxury. Instead book directly with the hotel. It's better to have good service and pay more than go through poor management and horrible customer service. \n\nOh, just to add, their sales representative \"Josh\" is a horrible worker. Horrible service and bad attitude. He is very unprofessional and no sense of service at all.