text: I recently stayed at Cesar's Palace for a three night weekend visit to Vegas.  I have to say that I was very disappointed.  I made the reservation FOUR MONTHS ahead of time, but yet when I checked in I was told that they did not have any rooms available for what I had reserved.  I reserved a two bed, non-smoking suite for my friend and I, but they only had smoking rooms available with two beds which I told her I would not stay in a smoking room.  So, she was able to find a suite with one King sized bed, non smoking.  Fine.  No big deal.  However, I was billed for the more expensive two-bed suite!?  I have been calling them daily since my departure and have yet to get an answer as to why I was charged more for a room that they screwed up and did not hold for me based on my reservation.  I'm still in the process of trying to get a refund for the difference and it's been five days and I've spoken to over 10 different people?!\n\nAlso, the entire hotel WREAKS of smoke!  Horrible!  From the second you walk in, it hits you in the face.  The room I had was a \"non-smoking\" room but everything in the room smelled like cigarettes.  My clothes smelled like smoke.  When I got home, I had to scrub my suitcase b/c it smelled like smoke.  Horrible!   \n\nDid you also know that they allow pets at the hotel?  Neither did I.  There were people walking around with dogs quite regularly.  I love dogs, but I don't like the puddles and piles that they leave in the hallway?!  We stopped counting at six urine puddles in the hallway, but we saw several more.  \n\nThe casino was just another casino.  All the bells and whistles.  Anything unique or different?  No.  \n\nI was very disappointed with Cesar's Palace.  Based on their reputation, I was expecting a clean room with a professional staff but sadly, I had neither.