text: Horrible how the hell do you lose my package when I'm less then 10 mins away from your facility? Also the driver marked it was delivered twice for some reason. I wasted a whole day with these people and the weren't even sure if the driver even dropped it off at all and supposed the driver lost it. After a 2 minute call with Amazon they were very familiar with OnTrac's inconsistencies and gave me an instant refund. They ruined my first and last Amazon experience. Looks like I'm going back to eBay and ups.