text: The decor of this expanded version of Chef Charlie Palmer's New York City Classic is absolutely amazing. The wine tower in the middle of the restaurant is a four story temperature controlled wine tower, with flying wine angels. \nFor a restaurant that has been recognized as a AAA Four Diamond Restaurant and epicurious.com top restaurants from 1995 to 2010 , I was extremely disappointed with the service. Our waiter never introduced his name nor came back in a timely manner to see if we would like to start on any appetizers before our main entree. By the time our waiter ,by, the name of Abdaljalil ( asked for his name from another server walking by) came by to take my drink order.. i was ready to order my whole meal for the evening. \n\nI ordered a glass of wine to enjoy with my sirloin sliders with guacamole and chipotle sauce and a plate of artisaal cheese and house accompaniments, sliders were perfectly cooked and prepared. \n\nFor the main entree I ordered 2 bone in rib eye with the garlic firecracker and classic bearnaise sauce accompany with some Parmesan fries and buttered asparagus. \n\nWhen ordering our main entree, I asked our waiter Abdaljalil if he could slice the rib eye in pieces for us, he responded No. So i left it as that. \n\nAs our servers Dario and Ricardo were extremely tentative with refilling our water and constantly asking us what was needed, they even offered if i would like the bone in rib eye sliced in the back to make it easier for sharing. First, I already asked our waiter prior to ordering, so i was a bit confused with they offered to take it back to the kitchen. Our waiter Abdaljalil pulled Dario and Ricardo behind our booth and was saying something for quite a while, somehow Dario and Ricardo made my request happen! \n\nOur bone in rib eye was cooked to perfection, our sides was good but nothing to rave about. \n\nIn all honesty, i was disappointed with our Waiter.If we didn't have good servers like Dario and Ricardo, i would have rated this a 1. \n\nThe waiter did not even bring us our check,our servers did!!!!!!! \n\nI have dine at the Charlie Palmer in Orange County a lot, and that restaurant has never let me down. I was expecting the same type of service when dining at Aureole. \n\nI would probably attempt to dine at Aureole again and request for a different waiter, and hopefully get the same servers and better experience.Hopefully i can revised this review when i revisit the restaurant for a second chance.