text: Caff\u00e8 Art Java on Mont-Royal was, when it first opened, my favorite cafe in the whole world.  Great location; sleek, but inviting, ambiance; decent food; and mind-blowing latt\u00e9s.  What wasn't to like?  I was a steady-going regular for years.\n\nI was concerned when I learned the founders had sold the place, but I hoped the new owners would leave everything more or less untouched.  And at first they mostly did.  But things still started to slide.  The new owners started advertising their menu using grainy photos--appropriate for late-night Chinese take-out, but not an upscale cafe. The kitchen and barista staff turned over almost immediately--to be replaced, we think, by the owners. And so the food became barely adequate and the coffee, frankly, went to hell.\n\nI eventually stopped being a regular, but I still went every now and then because the ambiance was still great. No more. One of the owners forced me to pay for a tisane that I never received.  Some time ago, I ordered a tisane that never arrived at my table. I got so engrossed in my work that I didn't really notice; in fact, I only noticed that it hadn't arrived when it was time for me to pack it up and go. So I left, slightly miffed that I never got my tisane. Annoying, but mostly harmless and certainly innocent. It's the kind of brain fart that can happen to any server.\n\nA week or so later, I went to the cash to pay my bill and the owner who was working the register presented me with TWO bills: one for that day's tisane, and one for the tisane I never received. I protested, saying that I had never received the earlier beverage. The owner insisted that she distinctly and specifically remembered preparing this tisane, which I never received. This went back and forth several times until I thought it had been made clear that if she made me pay for something I never received, I would never come back. The owner insisted, so I paid both tickets.\n\nThe owner's decision to push the issue over my strong protests (no matter what she does or doesn't remember) says everything that needs saying about the new management at Art Java. Maybe she thought she was being tough or something, but did she really think I was trying to wriggle out from paying $3? I was a _regular_. Does she not realize that she's basically calling me a liar and a thief? In any case, $3 is apparently more than my good opinion (which, at bottom, equates to all of the business they might ever get from me) is worth to them.\n\nAt Art Java, every penny counts--but every customer, not so much.