text: Their extensive TV advertising had me thinking they could get anything out.  Well, they couldn't get the fireplace soot out of my carpet.  The technician tried really hard.  I asked him if he had anything to spray on it and he went out to the van and got something that didn't work.  I went and got some Spot Shot out of the closet, so then he went back out to the van to get something stronger.  No luck.  Then he tried to upsell me on carpet protection, but the last thing I want is to \"protect\" the stain \"in\"!  In addition, he tried to sell me the same spot remover that didn't work on the soot and   I asked him why I would buy a spot remover that clearly didn't work!?!?!  I have used Stanley Steemer in the past to clean my carpets and was pleased.  Unfortunately, this time it was for stains and it didn't work.  :(