text: HORRIBLE customer service. NEVER staying here again. I was SCAMMED AND OVERCHARGED at Aria.\n\n Basically the Aria's policies were made up by incompetent people who have no way of ensuring that their guests aren't protected against wrongful charges on their accounts.\n\nLet me start off by saying, I NEVER order room service at hotels. Why would I do that when there are thousands of restaurants across the street? I never ordered room service the ENTIRE time I was there, but that didn't stop Aria from charging me room service! Not at all!\n\nThey knew I did not order any food directly to my room. But apparently a person, two floors below us, ordered room service and told us to charge it to OUR ROOM. HOW IS THAT EVEN LEGAL OR POSSIBLE? How can you just tell the hotel to charge your room service to any random room who isn't even receiving the food? \n\nSo at the end of our stay, we were shocked to see charges of over $200 on our account. We called Aria, and they explained to us SOME RANDOM PERSON charged room service to our room, even though it was delivered to a room two floors BELOW us. \n\nThey said they would not transfer the charges to the OTHER room because some random stranger told them we would be paying for everything. LOL. AMAZING POLICIES!!!! If you would like to scam someone and get away with it, you should stay at the Aria! \n\nWe would not let them go on the phone due to this absolutely ridiculous policy, and they said they would get BACK TO US TWO DAYS LATER. Yeah, right.\n\n Management is disgusting and they should know better than to let their guests be scammed.