text: My husband and I have been here on multiple occasions including restaurant week and have always had an amazing time. On this occasion we went with another couple who have never been to the Melting Pot before. We were super excited because we always leave full and happy. \n\nWe made a reservation for 5 pm, on Saturday, the first weekend of restaurant week. It took 15 minutes to be seated, which is a bit out of character for them, but considering the day and the weekend, it was understandable. \n\nWe were seated In a booth upstairs with one burner, which is a mistake with two parties - if you are going with two couples request two burners, it will make your life so much easier. \n\nWe got the cheddar cheese fondue, the pacific meal, and we made our own chocolate, the dark chocolate swirled with peanut butter. The food itself was very good, but I think our waiter was new and did not know how to balance all of his tables. \n\nWe had to ask for more food several times. You can ask for more bread and apples for example until all of your cheese is gone and vegetables and dips during the dinner (meat) portion. We were getting enough of the main part of each course but only enough of the secondary parts like the vegetables and bread and such for half of our group. During the meat part we had to ask another Melting Pot employee for more vegetables and dip because we had given up on our waiter ever bring anything back...we had asked him 20 minutes prior. \n\nOur waiter also turned the burner on too high the entire time, and very rarely explained anything to us, including the dips and the batter during our meat course. I understand that we had been there before, but our friends hadn't. And they didn't get to hear all of the fun things to do with dips like fill the mushrooms with the green goddess, or that the plums sauce is good on the shrimp, or if you mix curry and plum it makes a delicious new sauce. \n\nI think the takeaways from this meal was to 1. Always get at least one burner per couple, 2. Make sure your burners are always on the appropriate heat setting because it will burn your food, and 3. If you are going during prime dining time during restaurant week be prepared to be patient.\n\n***Update. Not even an hour after this review the manager, Steven called me to go over my review and to chat in order to improve their business. I think this is awesome! Remember how I said we had asked another employee for more veggies and dips? It was him! He was amazing and had even tried to see if they had an extra two burner table at the beginning of the meal. With people like him the Melting Pot will always be in business.