text: Duration of Stay: 4 days, 3 nights (Fri 4/16 - Mon 4/19, 2010)\nRoom Type: 1,100 sq foot Rialto View Suite (room 27-205)\n\nCasino/hotel itself: 8/10\nCustomer Service: 2/10\n\nI'll start off with the Positives:\n- The hotel itself is aesthetically gorgeous\n- Nice little shopping center within the hotel (includes a cigar shop)\n- Amenities include free mini-refrigerator, bathrobes, slippers, soap and shampoo (all upon request)... free printing and internet come with the Rialto suite.\n- Large pool areas (multiple pools & Tao Beach option)\n\nNegatives:\n- Terrible customer service (elaborated upon below)\n- Not many late-night dining options within the hotel\n- Located at far end of the strip\n- Casino floor layout is clumsy\n\nUpon arriving at The Venetian, I found myself very impressed with the hotel interior. As mentioned above, it is gorgeous inside. However, this was overshadowed by the multiple issues that had occurred during our stay and subsequent poor customer service, which was amongst the worst I have ever experienced during a hotel stay.\n\nI had pre-paid for an 1,100 square foot suite (the Rialto View Suite). Upon check-in, I was assigned an inferior room. When I had pointed out the error, I was told my room was \"on hold\" due to bathroom maintenance, but after 15-20 minutes at the counter, the lovely Paige was able to take the room off hold, as \"the maintenance had already been complete.\"\n\nUpon entering the bathroom, one of the faucet handles was broken, the glass shower door squeaked loudly, and during the second day the toilet clogged up.\n\nI was told during check-in that because I had booked a room at the Venetian, I (&friends) could be put on the guest list for Tao Nightclub to enter free of cover charge, as long as we got there before midnight and there were more females than male in my party. Because of this, I dragged 7 girl friends to accompany me and 4 guy friends to Tao that night. When we got to the front of the guest list line, my female guests were let in free of charge but all of us males were asked to pay a $20 cover charge each. We paid it as we had already waited in the line and our women were already in the club. When I had asked the front counter about this the following day, I was told we should have been let in free of charge provided we were accompanied by more females than males. When I stated we had met this prerequisite, I was then told (in contrary) that it is \"up to the mood of the bouncer.\"\n\nOur room was only cleaned once during our three night stay, and that was the day before we left. There was no \"do not disturb\" hung on the door handle and we barely spent any time in the room.\n\nIf you stay at The Venetian and need to call the front desk for anything, plan to be on hold for 20+ minutes. This happened more than once when clean towels were needed (as room was not cleaned until the day before our departure) and when maintenance for the bathroom was needed.\n\nOne of our door keys ceased to function after the first night.\n\n\"View suite\" had lame view\n\nThe horrors did not stop after we had left. The week following our stay at The Venetian, I discovered an additional $410 charge on my credit card. I was on hold for about 30 minutes when I had called the hotel to dispute the charge, hung up in frustration and made contact via email due to no answer. $300+ was due to refreshments having been moved around the refrigerator (our mistake initially, though I was assured I would not be charged as I had quickly notified the front desk of the error moments after the incident had occurred.. a hotel employee even came in to verify the count the following day and reassured me that nothing would be charged). There was also a charge in excess of $50 for in-suite dining that I had not ordered, though I accepted the charge as one of my guests may have made the order without my knowledge (though none had claimed responsibility after having spoke to them). On a positive note, the A/R rep, Maria, was prompt (as I have found most A/R will be when it comes to matters of payment) and had even provided me with an itemized breakdown of the charges and a copy of the receipt for the in-suite dining (which contained a signature that was clearly not mine). The $300+ charge for refreshments was also credited.\n\nEven so, I must note in the end, the A/R rep still insisted on charging me an arbitrary $50 \"restocking fee\" when crediting me for the incorrect charges to my credit card. I asked her to advise what was being \"restocked\" as nothing from the room was consumed. It was an added slap in the face given the thousands of dollars we had spent that weekend on the room, the casino floor, the restaurants, Tao nightclub and stores within.\n\nBottom Line: The Venetian is among the fancier looking hotels in Vegas, but the customer service is amongst the worst. I will not be stopping by again during any of our future business or annual trips, and I will strongly advise friends not to stay here when the opportunity is presented.