text: This is 60 minutes of my life that regretfully I will never get back and would like to!!  If there was the ability to rate this \"no or negative stars\" I would.\n\nWe went to Fry's Electronics based on a friend's recommendation to purchase a laptop. Our friend had the very best intentions in helping us find the best laptop for the very best price possible.  He recommended a particular sales person, however they were not there when we arrived. Now I know my friend had a a good experience with this particular person so I thought seeking help from someone else would be OK...\n\nSo my story begins:\n\nWe have never been to Fry's so when we pulled up to this huge retailer looking like a Mian Temple my son got real excited thinking this would be like a \"Raiders of the Lost Ark\" adventure, but we are looking for a laptop and not an Ark. \n\nAs we entered the store we were appalled at the grotesque Halloween display they had set up in the entry way.  It was this life sized zombie looking thing that was cut in half and crawling around on the floor.  It was so NOT APPROPRIATE and scared every little child that walked in. \n\nWe quickly walked past it to the computer area.  We enter the laptop area and walked past five employees.  No one said a word to us even though they made eye contact.  We stood in front of the laptops waiting for someone to show an interest in us, but no one did. I finally interrupted a conversation three of them were having together to ask for help.  They told us they would call someone to help us??? They weren't helping anyone. \n\nAs we were looking at the very tacky signs they had posted on all their laptops informing their customers about their 10% restocking fee, finally one of them came over and asked us if we had any questions.  I was looking for a laptop they had in their ad and was wanting to compare it to another laptop they had in their ad a week ago.  When I asked about these laptops he actually stated \"the one from last week's ad is not on display and the other laptop you are asking about is over there and pointed\" then he walked off to help someone else!  So another person finally approached us and asked us the same thing.  He was more helpful but in the middle of his sales pitch we were interrupted by one of his colleagues and he left us and said he would be right back but never came back!  I asked a third person if they could help us only to be interrupted again by yet another sales person. He walked off with this person and started helping someone else on his way back to us....\n\nWe finally asked to speak to a manager and the person that called told us it would be just a minute.  After waiting 10 minutes to speak to someone that wanted to sell us a laptop, the manager never showed up.  The person that paged the manager just looked at us and never followed up nor apologized. \n\nI was beginning to think we were on some type of reality TV show where they \"pushed your buttons\" just enough until you break and throw a \"smack down\" on someone.  So we literally looked around to see if we were being taped.  We completely wasted an hour of our time and left.  We walked past five more people on the way out and no one acknowledged us...\n\nSo we went to Best Buy, dreading the experience and delightfully surprised!  We were acknowledged throughout the store and the sales person was the BEST!  They were very helpful and offered to match any price from Fry's.  To top it off, Best Buy doesn't charge a restocking fee should we need to do a return.\n\nI am just baffled as to why anyone would buy anything from Fry's Electronics... HUGE WASTE OF TIME!