text: I went to all the big box stores as well as Lumber Liquidators before going to check out Floor and Decor which is a ways from me. I have nothing negative to say and happy to detail my experience. \n\nLooking for new flooring (laminate/wood flooring) after my house had a flood. I did like a few ones from Home Depot...but by the time I got back those items were sold out (online as well). Hard to believe but I guess I have great taste or something.\n\nDecided to check out the \"Walmart of flooring\" and not disappointed. Sure the staff seems to be like at Walmart which means they are nearly invisible if you want them to be but I was able to get help fairly quickly and kindly as well. \n\nWhat gets them the four star review is that the wood flooring I wanted at their Tempe store was sold out (I bought all the remaining stock, about 20 boxes) but I needed twice that amount. The service counter told me their Tucson store had some and I was told to call because their payment processing system does not allow you to pay over the phone. That is why I give them 4 stars and not 5 because it would have avoided me having to call their 800 number to make an order only to be told to that that order would be from the Tucson store anyways. Confusing and something they should fix. One should be able to simple call any nearby store, prepay for the item and be able to pick it up. This wasn't the case with them. I was however very satisfied with their call center because the order was $100 or so above my daily credit card limit and I was unable to make the full payment when the shipping costs were added. They kindly removed enough shipping costs that I could conclude the transaction and not only that but the call center customer service rep recognized me and made the process very easy when it could have been a major headache.\nIf they can fix their current payment process, they deserve five stars and you can't beat the options and the fact that this place covers all your flooring needs.