text: I purchased a LivingSocial.com voucher of 2 pole dance classes for the price of one.  \n\nThe first pole dance class:  The instructor was more than 15 minutes late; however, she extended the class to make up for lost time.  In addition, she had a very positive and energetic attitude.  This was acceptable.\n\nThe second pole dance class:  The instructor was a no-show.  After having waited 35 minutes, it was assumed the class was to be cancelled.  However, I had a special situation; I was going to be out of town, and the voucher would have already been expired before I returned to Vegas.  Chris, the only person working at the studio, reassured all attendees that he would have the manager call us the following day in regards to rescheduling our pole dance class despite my special situation.  A week went by and still, I had not received a phone call from the manager.  Therefore, I called the studio myself in the calmest tone explaining my situation with the no-show class.  In short, the lady over the phone negated anything Chris told us claiming that \"he wouldn't know anything about the class\" dishonoring whatever he might have said.  She kept making excuses about the instructor being injured and having to cancel previous classes.  Unfortunately, I find it UNPROFESSIONAL ON THE STUDIO'S PART TO NOT NOTIFY IT'S CLIENTS ABOUT A CANCELLED CLASS especially when this was the only time to fulfill my second voucher.  I made an effort to show up and therefore, should be honored a rescheduled class.    \n\nOverall, some staff members are cordial like the student teacher, Chris, and dance pole instructor, Becks, while others such as the manager, Gracie Martinez, are not.  Gracie lacks a positive attitude and has extremely poor customer service.  She speaks in a monotoned voice as if she hates answering the phone.  If you have any further questions other than scheduling, she will cut the conversation short.  I find this extremely rude especially for someone who runs a business.\n\nIf I were you, I would recommend to take ANOTHER POLE FITNESS STUDIO CLASS with Fawnia at www.polefitnessstudio.com.  She is the real deal, and obviously, more professional.