text: Kroger: ruining Frys one transaction at a time. \n\nToday's visit started with a coffee from the deli.  After Jeffrey took my money, I discovered there was only powdered whitener. \"No problem,\" I say, \"it's a supermarket, there's cream in the store.\"  \"No, I can't go and get cream from the dairy department,\" says he, \"it has to come from the warehouse.\" \"May I have my money back?\" I ask.  \"No, I'm not authorized to give your money back,\" says he.  \"Here's your receipt.  You'll have to go to Customer Service.\"\n\nOn my way to customer service, I stop at the dairy case for an 88\u00a2 carton of milk, believing that Customer Service will see the logic of placing said carton at the Deli counter.  Along the way I am \"greeted\" by Kelly, the Store manager.  I explain my strategy for customer service.  \"We can't do that,\" he says of the milk, \"it ends up going bad.\"  Why is there no cream; why can't the clerk make refunds? I wonder aloud.  \"There's a problem with the warehouse; ever since Kroeger took charge,\" seemed to be the mumbled response. \n\nMoral: fry's shoppers be wary--make sure your order is correct before giving over your money.  Or consider Basha's.