text: DO NOT ORDER FROM VITACOST!!!\n\nI have never wanted to give a place a negative star rating more than I do this company.\n\nI placed an order last Monday. After it had not been shipped by Friday afternoon, I sent an email inquiring about the expected ship date. I then got onto their live chat with a customer service representative who told me that the order had been invoiced and shipped, it just wasn't posted yet. Later, I found out that she had lied to me and that the order shipped that night, after I had inquired about it. I received an email citing the wrong order number that also included gross grammatical errors (i.e., subject-verb agreement, thanking me for my \"patients\").\n\nI responded to complain that the live-chat representative had lied to me and also wanted to confirm that the correct order had been shipped because the representative who emailed me had cited a different order number. I also cited the unprofessionalism of the email. I received a response apologizing for the unprofessional grammatical errors in the \"precious\" email. I received no apology for the lies, however, nor an incentive to try their services again.\n\nI received my order yesterday. It was missing four items and contained one wrong item. I sent a pretty angry and detailed email and posted a message on their Facebook page.\n\nI was contacted via phone today. I detailed the problem with the shipping, lying and now the missing/wrong items again. She said that the problem with shipping and being lied to had been taken care of internally. She was then ready to go. I had to ASK about the missing and wrong items. She asked what they were (which had already been detailed in my last email). She told me I would get a reimbursement to my account in 48-72 hours. Fine.\n\nA little while later, I get an email from a representative and a comment on my Facebook post, both saying that management had left me a message with their direct number to call and resolve the issue. WHAT?????? I just SPOKE with the representative and resolved the issue. They clearly have no clue what is happening in their own company!\n\nThe unprofessionalism and carelessness at Vitacost is unbelievable. I ordered from them to not just save on cost but also on time. The time I have had to put into this is greater than the time I would have spent just going to the store to get everything myself, which I now have to do anyway!