text: Well.. For starters, my experience here was bad enough it got me to create a Yelp account to share it with any unsuspecting potential ticket buyers.\n\nMy fiance and I wanted to go somewhere fun for New Year's, so we bought two $220 \"VIP Access Hosted Bar at Ghostbar\" tickets because we wanted a good view of the fireworks for my birthday, which happens to be NYE. The \"VIP Access\" was supposed to guarantee us access to Ghostbar, per  the ticket agreement and receipt. The Palms was also selling \"All Access\" tickets which gave people access to all three clubs in the Palms. \n\nWe arrived to pick up our tickets at 9:30pm, and got our \"Hosted Bar\" wrist bands at 10:30pm (a long line, but makes sense for NYE in Vegas...I think). Then we moved on to the Ghostbar line. Yes, another line. Again, Vegas on NYE -- probably makes sense there are a few lines. Then, wam! We were hit with the news... They apparently overbooked Ghostbar. Birthday fun over. I suspect they over-sold \"All Access\" tickets and, of course, anyone with \"All Access\" ticket headed straight for the bar/club with the view, rather than the ground level club. We paid quadruple the price to be in the club with the view because we were not in the mood for an interior crowded pit.\n\nThey tried to make up for it by granting us access to Rain on the ground floor. If you haven't been to Rain, it is your average big walled in black box club with booming music, crowds, and zero view. We were not impressed, and feel totally ripped off. \n\nMaybe if they refunded our ticket cost, put us in the black box club, and treated us like royalty the rest of the night, we could have possibly had a good time. They didn't. \n\nI hear the fireworks were great. Think twice before you give these guys your money and expect something in return. You'd be better off gambling.