text: After convincing my friends to reserve at HRH vs. Cosmopolitan, had a lackluster experience at HRH.  Pushed my friends hard to stay here as it was a smaller and easier to navigate hotel - NOBU is fantastic.  Unfortunately, that was it.  Due to HRH assigning my room to someone else, we weren't able to check in for multiple hours, forcing us to re-arrange as well as miss some parts of our plans.  After multiple fiascos with re-keying the wrong room, giving our room to another group NOT in our party, and locking us out of room where we were already checked-in, the final straw came when manager came to fix issue, offered a $50 credit WHICH WAS LEFT OFF WHEN I CHECKED OUT - I had to call back and remind the manager of the situation - she promptly credited me the amount. Prior to her entrance into the process, had a hostile check-in agent (verifiable by 2 others in my party) who wouldn't help us and arguably told us that there was nothing we could do to get into OUR room, even tho it was their hotel check-in system that was preventing this.  As for the room, wiring was confusing - in order to keep bathroom light on, needed to turn on a switch in the bedroom.  BEWARE, one of our party had a \"room check\" where hotel staff came into the room UNANNOUNCED. As we were in the room, we asked what this was - they said it was standard policy.  We're a group of 40 yr old dads in corporate management - why check our rooms without permission?  completely unacceptable and shady.  Whole experience made me look bad as I had pushed for this - multiple comments from my party.  I had let the hotel know about my experience and was informed 3 TIMES that a manager would contact me - still no response, so posted my review.