text: Things got ugly!!! 2 employees: 2 different stories. The customer service was lackluster yesterday, but reached epic EVIL today!! I was told by an employee I could exchange a shirt I bought on sale for my husband for store credit and less than 24 hours before and when I arrived today, the manager said, oh no it says on the receipt,  \"all sales are final\". I explained that I had spoken to 2 of her employees yesterday, one of whom said I COULD NOT return it and the other who said I COULD NOT return it for a refund BUT COULD RETURN it for a store credit or exchange. The size was slightly off, so I brought one of the shirts back to exchange it for some items I had looked at yesterday (in case I had to return the shirt). Amy, the manager refused the exchange saying \"the policy is the policy.\" So when I explained to her that I was informed by HER EMPLOYEE something different she said, \"I am not the owner, I don't make the policy\" well, whoever the owner is, I hope you understand that is NOT the type of service that will earn my loyalty or that one might expect, especially in an upscale shopping center like the Scottsdale Quarter  (but really anywhere).  I work in customer service and I would NEVER have lost a customer for life over a 20 dollar sale exchange.  I dislike when managers don't stand behind their employees and won't do what is right for the customer. So unfortunately,  I would not shop there again and can't recommend it to anyone.