text: TOP FLOOR ROOMS NOT SAFE DURING HEAVY RAIN!  Rude front desk that doesn't care about guest safety. \n\nWe were staying on the 28th floor.  It was raining and there where some leaks in the hall.  All of the sudden the alarm goes off- we wait for a while- it is still going off.  We head into the hall to see if anyone can tell is what is going on.  We see a panicked woman visiting the US for Austrailia.  She is scared and so we headed down the fire escape.  About the 14th floor we couldn't hear the sirens so we exited the stairwell and we could still hear the alarm.  We didn't know if the elevators were safe.  The fire exit path was not marked as you headed out to the roof over the casino so we had to try several doors at each turn.  We finally get into the hotel and no one knows what we are talking about.  We are told to go to the front desk. \n\nAt the front desk we hailed a manager.  Our Australian women was still shaking so I went and got her a chair from the Casino.  It was right at shift change so the first manager told us it was a false alarm and we would be moved.   She passed us off to Mildred.  She was nice.  We were downgraded rooms in the move so we asked for a manager.  \n\nRyan Ramsey came up.  He offered to comp our night for tonight.  When we asked about the fire escape not being marked he just said \"what do you want me to do?\"  When we asked if it was the same kind of room and he said since we didn't pay for the upgrade we weren't entitled to any else.  We said we were very scared and upset he smirked and told us \"I don't know what you want me to do...\"  \n\nWe asked why no one- even the front desk manager knew about the alarm as they could be checking people into unsafe rooms.  He said they had already stopped checking people into those rooms because of the leaks.   We asked why we had t been called with an offer to move- he said \"we just don't do that\"\n\nWe asked to speak to his manager.  He said there was no one we could talk to.  That there was no one there higher up than him.  If we wanted to complain we had to email the vp of operations.  We questioned that there was no management level between him and her and he said no.  \n\nAt this point now were are furious- he says something like \"I comped you for tonight I don't know what you want me to do\". He was INCREDIBLY condescending.  He also told us how frustrated he was because he just got here and he got this problem thrown at us.  We tried to ask him if he was frustrated how did he think we felt.  He didn't care.  \n\nWe went upstairs and the bellman was not there because we hadn't gotten back from the front desk.  Honestly at this point we were a little scared and just wanted out of the room.  We called another bellman and shoved everything into bags as fast as we could.  We warned a few guests that the alarm had gone off and there where leaks in our rooms.\n\nI got a call from Raina who said Ryan had said that there was a problem.  I told her my problems and she did apologize. \n\nI have never been treated like this before.