text: I should have know from the get-go I wasn't going to be a fan of the rumor. Rumor has it, the service sucks! I'll go easy on them because I'm pretty this was the first day on the job for the girl who had checked me in. \nTo start off let me inform you that self-parking is limited to maybe 15 spaces (guestimate). They offer free valet which is nice but ultimately it could be a hassle when the poor guy has more than one car coming at a time. I got around the system by just telling them I was going to park in the back and luckily they would just wave me through. The valet guys do come in handy though when you need a cab. They will flag one down for you. Believe me, you'll need a cab. Driving in Vegas is a pain and unfortunately the Rumor is about a mile off the strip, in the heat that's WAY too far to walk. Including tip each trip to the strip will cost you about 10$. Not too bad.\nBooked through hotels.com and have never had a problem with fees or taxes before because it's always been right there in black and white. No surprises. Here I go arriving at the Rumor after a 4 hour drive and as a welcome gift they inform me there's a hold of $75 per night for incidentals and what not. I was not happy about that at all but what are you going to do? I wouldn't be able to check in unless I paid the fee. We got that out of the way and get the keys to our room. You walk through an open courtyard where the pool, cabanas, hammocks, and plenty of tables and seating is available to you. It was HOT like Vegas is so the fact that you have to go outside to get to your room was not something I looked forward to. \nI get to our room and, nope it's not our room at all. I booked a deluxe 2 queen and they sent me to a room with a single bed. It was a beautiful room but not what I paid for. I walk back through the stinky hallway, down the open air staircase and through the courtyard to inform them of their mistake. It was an easy fix and fortunately the correct room was on the same floor and building so I didn't have to haul my luggage up another set of stairs. I get our room, the right one and guess what? The keys don't work. Get a sneaky suspension that they didn't trade them out when I handed them the keys to the wrong room. I go to the room with the king bed and the keys open it up. By this point I was sweaty, tired, grumpy, and irritated. I go alllllll the way back to the lobby once again and the girls who had helped me the first 2 times were busy on the phone so I nice man helped me out. He programmed my keys with the right code and that was the end of it. \nThey did send some champagne to our room to apologize and made a courtesy call which I appreciate. I would have rather them remove the 11.99 a night \"resort\" fee than a free cheap bottle of champagne. I don't even drink champagne. Whatever I guess it's the thought that counts. I understand that mistakes happen but after reading other reviews it seems as though they happen A LOT at the Rumor. \nHigher rating simply because the room IS beautiful. There's a seperate living room area with its own tv and the bathroom is perfect! There's a rain style shower head that I LOVED! The sink was a little strange and definitely not made with short people in mind. The room was spacious and super clean. I would stay again just because the room is perfect and there's no way you'd get a room like that on the strip for the price I paid. \nCheck out was easy enough, there's was a pretty big line and the man in the front didn't ask me how my stay was. I don't know why that bothered me, I must just be picky. \nBTW it's been a couple days since I checked out and their still holding on to my $150 incidentals charge. Maybe that's just my bank processing the whole thing, I really hope so at least .