text: I was in Vegas for four days.  It was my girlfriend's first visit to America's Playground, and I was hoping to show her a really great Vegas experience.  So, of course we needed to have a spa day!  I hunted around for a good deal and a good spa, and settled on the PH spa.  I had this whole plan to surprise her and everything.  It was hard to get away from her to make the reservation so I txt'd my mother (who was also in Vegas for her own engagements), who made reservations for us (I didn't find out until later, she actually PAID for the massages too!  Yea, she's awesome)\n\nAnyway, I digress. So my elaborate plan is in motion and we venture to the spa, and we still had some drinks in our hands, and as we approached the reception desk we were NOT greeted with a friendly \"Hello!\" or a \"How can we help you?\" NO!  The guy at the desk abruptly says, \"You can't have drinks on the premises.\"  However, his entire demeanor changed as soon as I sad we were checking in.  They accommodated us right away and took us to our respective areas.\n\nWhen I arrived at my locker and found my robe, it was missing the waist tie, and I had to ASK for one. REALLY!?  So our appointments were at 4:00pm, and yes we were early, so I watched the old 27in CRT TV in the lounge which was fine, I guess.  I went back to the locker room desk and noted the time, 4:05pm.  I informed the guy that my massage was supposed to start 5 minutes ago, and he said \"You need to wait in the lounge.\"  Five minutes later, the massage therapist came to get me.\n\nHands down, she was amazing!  We paid for Swedish massage, but I asked if she could do some deep tissue on some areas and she happily obliged. \n\nNow this is the WORST PART.  After my massage, I went to go pay (at this point I had NO IDEA my mother had already paid for them), and they happily took my cash.  It wasn't until 90 minutes later, when I spoke to my mother that she had paid for them.\n\nI went back down to the Spa to find them on the phone trying to call my room (only because my mother had called to ask them WTF happened!)  They were supposed to give us a card and everything when we checked in, and my mother said it best, \"They completely ruined the surprise for you.\"\n\nThey were able to give me my cash back, but my mother is still not pleased with the situation.  I'm going to try and call myself tomorrow, and will update with what transpires.