text: There are only 2 reasons I come here - okay, one big reason - Shellane! She is the best hair stylist I have ever had. I have never once had to bring a picture of what I want. During our first appointment she asked me a lot of questions about my morning routine, did I use product or not? Do I want to use product? How much time do I have to spend on my hair? etc. She then created this gorgeous look that I was able to recreate perfectly again and again afterwards. Every time I see her, I am soooo happy  with the results - she gets me. She is very hard to book, so if you are lucky enough to get her - make sure you book your next appointment right away and don't miss it (more on that later)!\n\nThat being said, this isn't a review on Shellane, it's a review of Ulta. This particular Ulta's customer service SUCKS! When you call the salon nobody EVER answers. I tried at least 5 times over a couple of weeks to book my appointment and nobody ever answered the phone. So I went in-store to book my appointment with Shellane. I waited for 5 minutes at the counter and nobody came to help me. I figured maybe the receptionist got pulled away for a minute, so I walked around the store for a few other items I needed. I came back, waited another 5 minutes and still nobody showed up. I had to go to the front counter and complain to get someone to help me. \n\nI missed one appointment with Shellane and it took me a month and a half to reschedule (after trying to call several times and going in-store I finally got an appointment). \n\nAlso, there is nobody on the floor to help you shop for products and if you're lucky enough to catch someone as they're speed walking from the front to the back, they have no knowledge of the products!\n\nHonestly, if Shellane wasn't the best hairdresser I've ever had - I would have started shopping elsewhere months ago! \n\nOh and if you're wondering what the second reason was - They (meaning corporate Ulta) have a pretty cool rewards program.