text: 10/23/13\n\nAt the VA facility today for long awaited appointments. Prior to departing I had the opportunity to visit the travel office. At the travel office I picked up a number(69) from the ticket machine, they overhead counter read 29!\nIf this wasn't bad enough, two windows were open and one employee occupying the right window was actually sitting down at the service counter reading a NEWSPAPER, while literally dozens of vets were waiting patiently to be seen.  Are these the kind of employees the Phoenix VA have as support staff? God help us all.