text: well, where do i begin... ok....My husband stayed a this hotel recently on business and he kept talking about how it's such a great hotel and it has everything one could want to stay there.. first, it's away from the strip which was cool (because I've been there & done that.. ha-ha) next, this hotel has a movie theater, bowling, bingo, tons & tons of slot machines, black jacks and the works.. bunch of restaurants offering fine dining, & other casual dining a huge buffet with great food, coffee shops, bars,etc.. beautiful pool area, fitness center, salon.. and other amenities as well.  SO.. with all that fabulous stuff I mentioned one would say WOW! sounds terrific! .. it's a beautiful hotel, with large beautiful rooms that are very comfortable. I love the hotel and everything that comes with it.... except the employees...... I'm telling you, as beautiful as this hotel is they do not hire friendly, happy nice people!! check this out.. they have cocktail waitresses walking around and after gambling and feeling thirsty (since they did not come to our area) i went to the bar and asked for a bottle of water. the waitress had an attitude and was rude and gave me a small bottle reluctantly. i asked for another bottle for my husband and she had the nerve to tell that she cannot because they are $2 a bottle!! what the hell!! i said we are staying here & my husband is right over there and would like some water..she decided to give me another little tiny bottle and then decided to talk about me to the other waitress that was standing by her... rude, rude, rude.. then later on that night i went to one of the little shops to buy some ice cream and the nasty person behind the counter huffed 'I'm closed\" turned off the light and turned her back on me! yo!! I'm tripping out at this point.. i cannot believe such rude service for such a beautiful high end hotel.. so i called front dest & asked to speak to a manager and I explained the 2 situations.. she apologized and said that she will 'comp\" our breakfast the next day... My husband and I had breakfast next morning and when we went to check out...what happened?? Yep.. they charged us for breakfast instead of \"comping\" as they had said. I had to explain to the front desk person that i spoke with a supervisor (Tiffany) and she said to charge breakfast to our room and it will be comp! she had a attitude but decided to remove it off my bill... there were more rude situations.. but all i have to say is this.. while this is a beautiful hotel/resort with beautiful comfortable rooms and many amenities and our maid was good as she did clean our room and left it beautiful.. but overall customer service SUCKS!!!!! this hotel does not hire friendly or nice people.. therefore i refuse to stay at this hotel again!!!!