text: I am totally baffled why this place gets such good reviews. I have been there a few times because it's close to my work and I received some gift certificates for my birthday. Unfortunately after the last experience, I can't go back.  Although they are very nice and have great prices, I have to reveal the ugly truth: \n1. They don't put any effort into sanitizing the tools or the pedicure bowl. I actually saw them clean the brushes and tools in the water I was soaking my feet in and then just rinse out the bowl after they were done... not spray, soap, nothing!\n2. Reason #1 probably explains why my heals cracked so severely after my pedicure that they began to bleed.  I had to use peroxide, neosprin, and bandages for almost a week to get it heal. \n3. They water down their nail polish... so much that it destroys the bond and polish never actually dries. \nI hate to bash a business with good customer service, but these practices are simply unacceptable.  I obviously won't be back. =(