text: So this was my first and probably only time that I will be staying at a Aloft hotel chain.....\nThe hotel concept is based on competing with the entry level Motel 6 and lower end Best Westerns... But with a nice chic/edgy decor that is geared toward the younger crowd..college age or very young professionals..\n\nNot a bad concept but what kills this is the lack of lack of a proper checks and balances in the housekeeping/ maintenance department.\n\nI stayed at two different locations this past week....the Tempe one and the Airport Aloft. Both had issues with room cleanliness, not necessarily the maids fault as some issues were room damage that should of been fixed by management.\nService was hit and miss.... A...first day check in staff was ok...female bartender was friendly and gave us tips on were to go for St. Paddys day \n\nBut one guy working the desk (in his late 30's or early 40's) refused to re-magnetize our door key because none of us were listed on the reservation or the room...so after about 15 minutes of us making phone calls to get our buddy's brother on the phone we finally got our key magnetized....and he literally said \" oh yea I do see your name on the reservation, not sure how I missed it\"!...\n\nOhhh and one female bartender actually had BALLs to ask where a shot glass went from the shot he bought me... As I was sitting in the lounge area while they played pool...he pointed in my direction and told her he bought it for me...she said ohhh..I don't want you walking away with it....I guess there is a shot glass stealing issue at the Aloft Tempe  location\n\nList of pros:\nFree wifi\nFree pool table in lobby\n free water bottles and coffee in room\nDecor was nice and appealing\nGood happy hour from 5-7...$2 drafts\nCons:\nBoth locations had stained carpets in room\nPillows are really small almost travel size\nRooms are on the small side \nAll three rooms and both locations had damaged walls from the desk chair\nVery little storage room \nComforters in two rooms were stained ...lack of a cover on the comforters means they have to wash the entire thing after each guest....which I highly doubt they do\nAnd the coupe de grace was a red stain on the bed sheets of king bed at the Tempe location..about the size of nickel and the 2nd stain the size of a 3 quarters put together in a triangle shape.\n\nThere was a group of us and one reservation was lost so two of us stayed one night at Airport location while the rest stayed at Tempe location.  Overall all 3 rooms had similar issues at two different locations so  either is. Chain issue or a Phoenix issue....