text: I could not wait to come home to write this review.  I paid for this on Las Vegas.com and chose it because it is a castle and we have a two year old.  It was also the cheapest out of all of the hotels although last month we vacationed at the Luxor for about the same price with better customer service.  When we arrived I was told that there was a resort fee of $22.  That was unexpected but cool so I paid cash. The following morning I get a message light telling me to call guest services which I did and was told that I still owed the resort fee.  The woman was rude to me as though I was trying to get away with something and snorted when I told her that I'd paid cash and that should be in their system since after all I was in the room...hello?!  Then she told me that there was no note of it and that I bring down the receipt.  Well that just pissed me off as it was early morning and when I described the guy who helped me as Hispanic she answered, \"So you are saying that he's Mexican?!\"  Like what?!  I told her that I didn't know specifically the nationality and asked if there was any log of me checking in and she said, \"Well yes, but you need to pay.\"  I asked for the manager.  He came on and told me that the employee was off that day but he would check into it.  We went to have breakfast at the little table in the room and when I sat down I was stuck in my upper thigh by a skinnny piece of metal sticking out of the arm of the chair.  I called down and once again the rude woman on the line just said, \"Well, what chair and are you coming down to pay what you owe.\"  There was no, \"I'm sorry that you were hurt are you okay?  We'll send someone right away to take the chair out since you have a two year old with you...or anything like that.   This time I told her that she was rude and she just transferred me to the manager named Mark.  He was nice enough and told me that he didn't understand the rudeness and would speak to her and that they would extend our checkout time until 3p.m.  We agreed I put some Neosporin on the pin prick on my leg and we went out to lunch since we had time to pack.  We got back at 1:40 p.m. and when we tried the door key it didn't work.  I called on my cell the hotel number three times to no answer and finally a supervisor of the maids came by and called security.  The guard got there but first had to let another family into the room.  Then when I told him that we had called downstairs and that they were rude about the call he responded, \"Well what do you want me to do, I can't answer for other people.\"  He opened our room and left.  I laughed at that point because truly you do get what you pay for.  I don't know if the issue of the \"resort fee\" was solved but I did go down to speak to them again and absolutely no record of my paying cash was lodged and I wasn't given a receipt and they also had no idea that I'd paid the hotel fee on line completely.  It was a disaster.  Leaving on a positive note, the wading pool was great for small children.  Otherwise it was a horrible experience and the unfortunate end to my lovely summer vacation as a teacher on break. Advice:  Spend the extra money and skip the castle.