text: If you want service with a smile, don't go here. These guys all seem asleep on the job and uninterested in providing any type of customer service.\n\nI went to the shop to take a look at paper weight and asked their opinion on the best paper to use for an invitation. They handed me a book and basically walked away - so forget about consultation of anything. I emailed in my print job and they sent back a proof. When I responded with edits, I didn't hear back for a few hours, and then I got a message saying my print job was ready. After taking the time to drive around the Southside to find parking and then waiting in line to pick up my order, I was disappointed to see that they had printed off the original proof (and on some sort of giant flimsy postcard with the invitation on one side and the addresses on the other - not sure how they thought that made sense, and especially when my email clearly talked about printing envelopes, etc.). So they said they would fix it and reprint, but offered very little apology for the inconvenience. So two hours later, I finally was able to pick up the print job.\n\nI thought I would give them a second chance, mostly because a friend had reccommended them and I thought maybe the previous mishap was just a fluke. Unfortunately, the second time I tried to use them, they never responded to my email. I was near the shop and stopped in to follow up and they told me they couldn't print the project for me (addressing envelopes) because my envelopes were the wrong size. The sleepy sales clerk was answering me in as few words as possible and when I asked if there was anyone else I could go to for this job, or what my alternatives were, he just said \"I don't know.\" While customer service is obviously not their speciality, I guess I was hoping printing was and maybe they could say, \"we have these other envelopes,\" or \"you can use labels.\" Instead, I cancelled my order and left.\n\nIf you want anyone to take a moment to walk through options with you, go somewhere else because these guys are strictly here to hit print.