text: Few times in my life have I ever been so disappointed with a business' customer service. Went online at 9am for a \"genius\" squad repair appointment... 1st available was at 615pm. Got there 30 min early,  and they still were 30 min late for my scheduled apt, and even though I didn't move from my spot for the entire hr that I waited... (and the store was not that busy but the technicians were busy goofing off and chatting with each other)... the \"genius\" still said, \"are you Jen? I was looking for you.\" Strike 1 for being late, strike 2 for acting like I was wandering around and putting the blame on me. After that, they quoted me  $549 to replace the display on a macbook pro laptop,  15\" 2009 model. The screen is separating from the metallic shell but the screen itself is not broken. I think that is absurd for a repair, since a brand new computer starts at $800. The manager, Ryan was unprofessional and condescending.  Strike 3. Never going back!