text: Oh, TAO - I so badly wanted to give you 5 stars, but your over-hyped restaurant had some sever issues we need to address. 3 out of 5 stars for delicious food but terrible customer service. Word to the wise: TAO = a place where the customer is always wrong.\n\nHere's the skinny: we dined 11 deep Saturday evening while in town celebrating my 32nd birthday. It's Memorial Day weekend and expected to be a madhouse in Vegas, so I made every precaution to secure reservations, be on time for said reservations and ensure my entire party was on time with me. I may not be Kim Kardashian, but perhaps the manager failed to note that my reservation was made by someone who works directly with them and asked for my party to be taken care of. I'm also assuming they didn't know that I am a celebrity publicist in LA and have sent numerous clients to spend thousands of dollars at their establishment. Maybe if this was noted my party would have received better service. \n\nFood: my boyfriend and I split the chicken dumplings, the spicy yellowtail sushi roll and the chicken pad thai. More than enough food! The pad thai seemed to be in a never-ending bowl! It alone would have fed the 2 of us easily. The dumplings were the best choice out of our order. Fresh, steamed and flavorful. I only wish there were more in an order! The roll was good, but nothing special. My friend had the BBQ pork and it was phenomenal. I'd look into that if BBQ meats are your thing. The pad thai was pretty standard. It was also good but nothing to write home about. Nonetheless, I was pleased with the overall good experience. The crowning glory was the giant fortune cookie that was sent out for my birthday (it is filled with both vanilla and chocolate cream - oh hey ying yang!) - which was the only good move by the restaurant the entire meal.\n\nThe service: this is where things get rough. We sat down for our 8:30pm reservation around 8:45pm. We didn't mind the 15 minute wait. We're a large party and it's Saturday night - reservations can take some time. I get it. We sat down and didn't see a waitress for nearly 20 minutes. When she finally came by the table she took our drink order and bounced for another 20 minutes or so. My friend asked for an iced tea that 40 minutes later had never made it's way to the table. When we asked about it, the waitress took another 15 minutes to bring it claiming that they had to \"brew a new pot\". Ok. Then when we were an hour and a half into our dinner order waiting for more beverages the waitress was M.I.A. We finally called over the manager and asked if we could please get some drinks (one of which had already been ordered and never brought to the table). His response was \"what? Are you trying to get something free out of this?\". I'm sorry? No. We are trying to get our drinks and spend more money in your establishment. Wow. The next epic failure of this restaurant/nightclub comes from the security guard/staff. My boyfriend got up from the table to take a work related call. It was noisy inside so he stepped outside to take it. When he came back in a security guard grabbed him by his shirt and said \"where do you think you're going?! Get in line!\" To which my boyfriend responded - \"I've been sitting with a table of 11 for nearly 2 hours. I just stepped outside to take a call.\" The guard then responded \"yeah right\" and grabbed him by his shirt collar. When he turned around to radio someone my boyfriend just yanked himself free and walked inside. The final straw was when the waitress asked if we'd like to divide the tab. We said yes and tried to be fair by making a few groups so as not to create 11 separate checks for her. Tik-tok - 1 hour later (literally) she plopped down the checks with a look of irritation and left. \n\nTotal time in restaurant (due to slow service) - 3.5 hours!! It was nearly midnight when we finally left!\n\nThe club was hopping but we were not interested in that. We just wanted a nice dinner in what seemed to be only a mildly busy restaurant. A party of 11 would have left a much bigger tip had the service been respectable. I get that everyone wants to dine here, but that doesn't mean you have to stop creating a great customer experience for those choosing your restaurant. There are MANY other options.