text: When we first starting going to this doctor's office we were very happy and pleased. Unfortunately, things went bad and I will not recommend this pediatrics facility to anyone. I called at 3:50 asking if there was anyway to bring my daughter. The lady that answered the phone put me for 30 minutes. When she finally picked up the phone I asked her if she knew how long I was on the phone? She said do you want to make an appointment as too ignore my question. I said I have been on hold for 30 minutes she came back at me with full force and said it is a Monday and 2 people called in today so we are doing the best we can. I feel very uneasy about a pediatrician's office putting a parent on hold for 30 minutes because that is the best they can do. So after I got yelled at for it being a Monday I again explained I need to bring in my daughter and again I was put on hold. Then after being on hold for an additional 10 minutes I was told there were no available appointment's left for today. I told the nurse that I had requested my children's medical records 2 months ago and I want to know where they are (due to a very bad experience I had with the doctor a few months before this episode) and again I was put on hold. I finally arrived at the doctor's office with phone in hand and still on hold. By the time I got to the office I had been on hold for 45 minutes because that is the best they can do. I was at the office for another 30 minutes while 3 different employees told me one lie after another on where my kids medical records were. So if you calculate it all up I was dealing with them for one hour and 15 minutes and in all of that time someone could of seen my daughter. I gave this office 2 chances with my kids and that was 2 chances too many.   \n\nOne last note...When my son was sick with RSV and I was trying to get ahold of the office I had to leave a message with triage and it took them 3 hours to get back to me. They told me they had lunch that is what took so long. I was already in the ER when they called back and ended up in the ICU of children's hospital that night.