text: Honestly, I was NOT impressed.  Actually extremely disappointed to say the least!  I had been wanting to stay here and had the chance to last night.  The weather got super windy so I decided it was safe for me to stay an extra night and not fly my plane back home to LA.  I was initially staying at the Mandarin Oriental and switched over to give the Four Seasons a try.  Well I am so sorry that I did.  The people at the front desk were \"OK\".  You can tell that they were just being fake and could care less about you.  Not to mention they were not informative about the property whatsoever.  They just sent me on my way.  So that was fail a big fail.  Ok, so then I make my way up to the room.  Eh, it was alright.  It was clean and decent.  It looked like it hadn't been updated in forever.  The only great thing about the room was that the bed was super comfy (hence the 2 stars vs. 1).  After I unpacked I made my way down to the pool.  It was nice and everything but the service left little to be desired.  I sat and waited and had to flag down several different people before I could order any food.  After waiting so long for a server, I decided to order their frozen grapes hoping they would come out pretty quickly.  Well it took a good 30 or so minutes to just get grapes!  Which, honestly, were terrible.  After that, I went back up to my room to get ready for dinner because I was still starving.  So I chose to try out their Veranda restaurant (italian).  The food there was fantastic.  My only complaint about my experience is that the server was really pushy and kept trying to sell me the most expensive items on the menu, which was quite annoying.  Ok, so I will just fast forward to later that evening.  At about 9:45pm, I called room service to order dessert and coffee.  I asked the gal if the chocolate cake was warmed and she said yes since it is served with ice cream.  So I agreed to give it a try.  Well, what do you know the cake shows up cold (I find out later that she lied to me and that the cake is NEVER served warm).  Then my pot of coffee I ordered was cold and nasty.  I know exactly what they did.  They took an old pot and diluted it with hot water.  I worked in the hospitality industry for years.  You can't fool me.  For a piece of cake and coffee it was $40.  I was pissed.  So I called and complained.  They said they were brewing me fresh coffee and would bring it up right away.  But I am a HUGE coffee person and it still wasn't good.  Oh well.  I certainly was not ordering any for breakfast.  Now it is Sunday, today, and I was getting ready to check out.  Pulled out my valet ticket and noticed they charge an additional $22 overnight fee just for that!  I am pretty much fuming at this point.  I will NEVER stay here again and I will make sure to tell as many of my friends and family of my terrible experience at this establishment.