text: Can I give one star? What a disappointing experience at the spa. Absolutely awful customer service. No gratuity was authorized, let alone warranted, yet sure enough 20% was charged.  Our 80 minute massages were shortened to 60 as some kind of punishment for being 10 minutes early instead of 45 as is the supposed requirement. News to us! Never once were we informed of this \"requirement\" although multiple people in our party called multiple times to confirm our appointments. We were celebrating a birthday so it was intended to be an enjoyable experience - as generally spa days are. The birthday girl was shorted treatments by her masseuse who also happened to be the spa Operations Manager. Nice, huh?  When we complained we were offered glasses of champagne and a $25 spa gift certificate. Which of course is just laughable - what is $25 gonna do?  And the final act was a surprise $140 gratuity charge - charged after the fact!  We don't plan to ever spend another penny there and you'll be wise not to either.