text: I gone to many places to look at doors for my courtyard. I also read reviews on all the businesses I had considered. Every place had good and bad reviews. I chose First Impressions because I was impressed with the quality of their doors. \nThe sales associate Tracey was helpful, but seemed to have too much on his plate when I went into the showroom. He was busy with paperwork while he let me look at the iPad of samples. He said I could go to their website if I had any questions about any of the designs. I told him I would do some research and get back to him. I made a list of the styles I was interested in and emailed them to him and followed up with a phone call.  It took about a week before I heard back from Tracey with a quote. It was a bit higher than my planned on expenditure. He had an alternative that was very comparable and I decided to go with that style. \nOn the day of the installation, the gate was incorrect. I had wasted a day taken off of work. Clay in the their service department contacted me immediately to resolve the issue. He had me scheduled for a week later and made the note to call me a half hour before arrival. I could not take another full day off of work. On the day of the second install, I never received a call and when I called to inquire, I was told the installer had installed the gate. What?! What if this was the first appt and he put the wrong door in? What about my re-key? We would have to make another appt for that. I cannot make another appt and continue to take time off of work. First Impressions had not given me the correct time frame to expect the installer and he never called. The lady on the phone was able to get the installer back later that day for the re-key.\nThe next day I noticed holes in my stucco. The same complaints that are in the reviews about unnecessary holes. That was one of the reasons I wanted to be there for the install was to see how many holes needed to be drilled into my stucco. I cannot see behind the rails, who knows how many unnecessary holes are behind the rails. I called Clay again and told him about the holes and also some scratches that were on the lock. He dispatched the same installer and he filled in the holes and tried to touch up the scratch.\nIt's been about 2 months now and I love the gate, it's solid and really beautiful and adds to the entrance of the home. I have noticed small rust areas where the welds meet. I will need to call First Impressions and see what they advise. I would have thought a small touch up paint bottle would have been left.\nAfter the first error, I called Tracey and told him what happened. I realize that it is not in his control, but there should be some sort of quality control in production to check that before the installer's, the customer's and the fabricator's time is wasted. To this day I have yet to receive any correspondence from Tracy.\nI don't feel like a valued customer. The company is so big. Tracy boasted to me that they do business all over the world. When you get that big, the customer gets thrown to the side.