text: I see so many 4-5 star reviews for this place, but after trying so many menu items, it has to be about the burgers and my experience was particularly bland.  One of my friends and his girlfriend were raving about this place, since they came the previous month and told me that I had to come try it for myself.  We had the following:\n\n**Jalapeno Poppers: Now these are legitimately awesome, and would get them on their own.  Great taste, not to spicy and a perfect sauce.  \n\n**Fries (Truffle Parmesan/Sweet Potato/Regular): These were all delicious, as was their accompanying sauces. \n\n**Hells Kitchen Burger: So shouldn't this be the main event?  I was anxiously awaiting some crazy taste bud exploding moment of ecstasy that never came.  The meat was bland, the cheese didn't have much of a taste and I never felt like I tasted the peppers.  I did get it medium, so I was surprised that it was so devoid of flavors.  What happened to this supposedly insane burger?\n\nService wasn't good.  After we ordered, the waiter mentioned that since the burgers taken 30-45 minutes to make, we might want to think about some appetizers.  Great, thanks for letting us know.  We ordered three (3) appetizers, and they came out about 25 minutes later.  3-4 minutes after that all our burgers came out.  So much for getting appetizers to hold us over for our meal. We all had suspicions that our tab was intentionally  raised, but whatever.  \n\nSince we had players cards, we had a small discount on the food, which amounted to about $20.  He forgot to apply it, and he said he would after he ran our credit/debit cards.  He \"forgot\" yet again, until I explained to him that he had not ran our players card discount.  He did finally corrected it, but after I spotted it twice.  My party felt like he was doing way too many things on \"purpose\" to forget to apply the discount.  \n\nThe funny thing is that I did not want to say anything about my experience at BurGR with my friends since one of them really wanted us to go try it out.  It wasn't until we went to Fat Burger right before we were heading back home that two of my friends commented on how much better Fat Burger was than BurGR, at a fraction of the price.  And I completely agreed in not only cost but in flavor.\n\nI might try it out again, since so many people rave about it.  But I may have to share a plate in case I am disappointed again.