text: Just a quick side note:\nI went to the location on Harmon and Koval.\n\nHad there been a half-star rating, they would have gotten that. The only reason I'd give them that is because they were able to schedule my family member in so quickly. I received a call from someone at their place of business returning my call from a day before. I left my cell phone number on the voicemail, yet they called my workplace on the phone I had placed the original call from. They had gotten my cell phone number wrong and admitted so on the phone when I asked what number they had for me. No big deal, we moved on. She got my family member's information and insurance numbers and the usual information they get when they book an appointment. She said they accepted the insurance and we could come in the next day for an appointment. \nI arrived with my family member on the appointment day a few minutes after noon. The appointment was for 12:40, so we finished the paperwork that we had already begun at home the night before (the office faxed it to me). The office staff was given the ID and insurance cards, and they gave them back shortly after. They were nice, but from there on out, clearly didn't have their stuff together and it became apparent to me they were very noticeably incompetent. My family member has a unique insurance where, if someone has never dealt with the company before, they may run into a snag, at most. Let me preface this by saying, they have NEVER had an experience such as what happened at this place nor anything even close to it. The insurance-verifying person has never had a problem until this place.\n\nFrom the time we sat down a few minutes after noon until about 1:30, the office staff was STILL unable to verify the insurance. HUH!?!?!  I even made an effort to call and be on hold with the insurance company for 15 minutes to speak to someone, hand a member of the front office staff my cell phone, then still be told that they couldn't use the info that the girl was giving them from the insurance company. Even the insurance girl was confused as to why they weren't able to find out what they needed. The original appointment setter and person who handles their insurance issues \"works from home and doesn't come to the office.\" So I couldn't even speak to anyone who normally dealt with these issues and whom I spoke to the day before. I could go on, but no one would want to even read about my full experience, yet experience it themselves. Needless to say, we never saw the doctor, and after almost an hour and a half, we left. My family member went there for debilitating pain, and sat in a chair the whole time with no regard as to how long they were having to wait for the run-around that we got. I will NEVER recommend this place. It's sad I can't even review the doctor himself since we never even got that far. If your front office staff can't get it together, maybe you should hire new ones. They lost a new patient and a good referral for the possibility of others.\n\nIf Dr. Lanzkowsky sees this, it would have been nice to meet you and see if you could help with my family member's pain.