text: Boo on the Food! This place is way over hyped. They tried to charge $7 for a little waffle and 2 cold, greasy chicken thighs. Not impressed at all. The only reason it gets 2 stars is because the waiter was nice and the place looked cool. \n\nFirst impressions are everything, so they say, and in this instance I would agree. Since moving here over a year ago I have heard people go on and on about Lolo's chicken and waffles, especially when they find out I moved from the south. \"Oh it is the best soul food\", \"They have the best fried chicken I have had anywhere..\" are some of the things people have said. We live in Mesa and there is not a location near us but this morning  we were running errands in Phoenix and drove about 15 minutes out of our way so I could finally try this place that so many people have raved about. The place was decorated nice, it was not too long after they opened and it was not busy, we were seated right away. Took about 10 minutes before we saw a server, our drinks were brought out fairly quick and our order taken. Our food came out pretty quick but what difference does quick service make when the food is cold? The skin on the chicken was not even crisp on the edges, they had obviously been sitting around for a while. I tried a bite anyway, good fried chicken is good hot or cold and this was not good. It had the overwhelming taste of flour and I think the cook forgot to put seasoning on it at all. When the waiter came over to check on us I told him the chicken was cold and I didn't want it, at first he took the plate back and didn't say anything at all, when he brought the check he apologized. I have heard people say how good it is and maybe my experience is isolated but if it really was an uncommon experience then why didn't the waiter seemed surprised when I returned it? Why didn't he offer to get me a fresh plate? Why didn't a manager come over to see what they problem was or to apologize? Maybe they are used to serving sub-standard food, that is the only thing I can think of. This place reminds me of a lot of places that were really good until they got popular, quality of food and service goes down, prices go up and the only reason they stay in business is because they are \"cool\" or trendy. \n\nBottom line - Don't think I will try this place again, there are so many really good restaurants to try in the Phoenix area and when you are going to spend an average of $10+  per person to sit down & eat somewhere, the food should at least be fresh. \n\nOh yeah, one more thing, a glass jar of kool-aid should never cost $3, unless you get to take the jar with you.