text: Bar far the lowest rated Home Depot I have ever shopped at. and we are talking 5 states. well, okay, I'm talking five states. I am here doing a 4800sf remodel. I've also been busy with other handyman jobs.  I took a list of what I am replacing on the remodel, sizes counts, etc. to the Pro-Shop. they were very responsive as long as you are in the store. They were going to get the  information on things like closet doors. the one I am replacing has three 36\" doors with two tracks. Their closet expert was not in so they asked me to come back to speak with him. meanwhile another person was going to track most of the other items down for me.\nI went back to the \"expert\" and was told I should just go to Johnson supply. I didn''t get any information on options, styles etc. \nWell, I've been doing this for awhile so I can and usually find the best deals. I have been doing small jobs since relocating to Vegas a year ago.  When I am pressed for time and I am not sure of a size or color, etc. I usually buy  a couple of a product to avoid having to go back and forth. A couple of month ago I took several item that had accumulated over time to the  return desk at 9pm on a weeknight. I have a couple items I purchased at this store the day before. the girl said it was not their item, they did not sell it. when I explained I just bought it the day before she said I must be mistaken. I turned around went to the isle across from customer service desk picked it off the shelf and walked another one back  to her. She didn't acknowledge her mistake and proceeded to do the same thing with two other items. I had forgotten my receipt and my DL was not in my wallet. So I had to return the next day. That night I told her I had picked up an order the day before and asked if anyone turned in a DL. She said NO. After leaving I realized, she didn't even check, or ask anyone.  This girl had serious attitude issues. About a week later I was at the return desk again. the lady there was very nice an helpful. My situation was going to take a few minutes so she tols the guy behind me to go over to customer service desk.....guess who was there. 60 seconds later, she was yelling to the girl helping me complaining she was sent a customer. \n\nThis particular store needs new management. I've had two other issues with employees there with attitudes or questioning the (correct) information I am giving them. I have recently spent 6k. at LOWES since I no longer go to this store. I have also taken my customers to LOWES for materials. I think in the year I have lived here I have taken 12,000.00 in business to them. Plus the  things I needed to buy for this remodel. \n\nI did email HD about this store. I have to say, they were very anxious to discuss my issues with me.  Unfortunately, I has very busy that week.  HD does not mess around when it comes to customer satisfaction. if you ever have an issue with a store, their employees, management, etc. so to the website and email customer support.  you'll be surprised by  their response.  great business model. unfortunately, some stores need better management. this store will cost them over 20k. in business over the next 30 to 60 days, its all going to LOWES or amazon.