text: I am searching for a good doctor here in Scottsdale and found this practice on Cigna.com.  I called to see if Dr. Magda Williams was accepting new patients.  She was indeed.\n\nI asked the receptionist what the next step was since I was a new patient.  She let me know that I'd have to have an initial appointment to establish care, deeming the doctor my primary care physician.  \n\nCould I meet the doctor before signing the agreement?  She had to ask someone and then let me know that I could meet with Dr. Soni (a male doctor) during this initial appointment, but Dr. Williams could give me a physical after I establish care.  \n\nWhy would I want to meet with some other doctor to establish care with Dr. Williams?  I asked her if Dr. Williams had any open appointments the next day; Dr. Soni did at 2:15.  I let her know I'd think about it; I didn't feel comfortable with this arrangement.  \n\nI received a call today from Scottsdale Family & Urgent Care informing me that I had missed an appointment at 2:15.  Did I want to reschedule?\n\nI called back and told the receptionist about the initial call.  There is clearly a lack of communication at this office.  I don't think I'll be going to this Family Practice.  \n\nTwo stars for persistance.  I really wish I could write a better review about the actual DOCTORS at the practice--not a critique of the protocol and competence of the receptionists--but I guess that's why they call them \"gate keepers\".