text: I don't think I can add more to what has been said about the midwives who are an all-star team at Momdoc Midwives. There is ultrasound facility within their location and they have managed to have free slots whenever I needed one, so that's great. Props for the covered parking structure. The staff is also mostly receptive and responsive, although they all seem to be new kids on the medical block and there is not an experienced hand in sight.\n\nHowever, I think they can do better with their procedures. They do hand out little appointment cards with option to leave feedback online, but I keep losing those things .I am not sure how else I can get my feedback over to them, so I hope they are reading this:\n\n1. They don't give you blood test (and possibly other test) results over the phone, even if they are normal. I have never been to a practice where they are unwilling to even mention IF there is a problem that needs further discussion with the doctor. For a normal pregnancy where you are meeting with a midwife at regular intervals, this is obviously not a problem but for my well visit, they wanted me to come back in only to tell me that everything was fine. The midwife that first saw me did tell me that if I didn't get asked to come back in, it was all good but that was not what I was told on the phone. When I called back another time to confirm their policy, I was told that no test result is shared by phone. I am not sure of the logic of their policy, but if you're working, that means you have to take time off for no reason and pay for a visit just to be told nothing. \n\n2. The check in process is an attempt at being cool. I have no opinion on the decor - just not my style. I like being able to settle in while being individually attended to by a med assistant. I also love that you don't have to fill long forms - the med assistants (\"concierge\") ask you questions and you just answer them so they enter it. However, the ipads are a clumsy way to check in. To me, they seem to struggle to balance the ipad with one hand and enter info with the other. There is a lot of data entry happening, and a touch screen keypad is clumsy for the purpose. I had to correct the door number to my address twice (abcd entered as acbd, abdc, etc.) At least have a couple of dockable keypads for checking in new patients who have a boat-load of information to give. \n\n3. I think the med assistants can be trained better and possibly have someone guide them in the first couple of weeks. In four visits, I had new recruits twice. I had no issue with the extra time it took for the first to check me in, but my visit today was terrible. The new recruit was slow, inefficient and took a LOOOONG time to enter information on the ipad, but that wasn't even the issue. She was trying to gather information that I had already given on my first well visit as well as my first maternity visit. I was there to discuss my miscarriage, and she was re-asking me questions like \"do you experience irritability or bloating before a menstrual period?!!!\" I was already pretty upset, and I was ready to show her what my non-PMS-irritability was like. She took about 10 long minutes trying to find a phone number to the CVS nearest me (which she finally could not find) even as I was telling her that I have gotten written prescriptions before and didn't need them called in (not at that speed in an emergency anyway). She kept asking for dates of miscarriage and last menstrual period and previous births and pap smears and ... when asked why this information wasn't available to her when I had already submitted all the information, she simply said \"I am supposed to ask these questions.\" I realize now that I should have simply asked for someone else to help me or help her. Unfortunately for me, I had other things on my mind at the time. \n\nAlso, please, please, please, put up a board somewhere by the road so people don't spend 20 mins scratching their heads and driving around trying to find your office. My husband who took some time off work to join me for an appointment drove around looking for the place and was considerably late (I had turned off my phone to be polite). \n\nStill, these are relatively minor issues and I will continue to go to Momdoc Midwives for their amazing medical staff.