text: I was using CenturyLink's \"Pure DSL\" service for about a year when the service went downhill, seemingly overnight.  Pings went through the roof and I was unable to even watch video on YouTube from about 6pm to midnight.\n\nDespite spending close to four hours on several online and phone sessions with so-called \"customer service\" representatives, they had no answers and wouldn't even acknowledge that there was a problem.  In addition, they basically threatened me with a tech repair fee if I scheduled an in-person tech visit.\n\nJust cancelled the service and it felt great to give these jerks their modem back.  They're now trying to hit me with a $16 cancellation fee.  They'll probably get it out of me but not until I file a complaint with Nevada's public utility commission.\n\nStay away from these jerks.