text: ******I'm editing my review!***********From 5 stars to 2*************\n6/6/13:\nStill love Whitney - she's great! But the front desk girls have not been great - at all! Twice now, I have booked an appointment, showed up and told my appointment is not in the system. What!? So then I have to re-schedule and come back another day. So frustrating! Another time, I show up to my appointment and another waxer besides Whitney shows up. I really like how Whitney does my brows, I'm not going to book with anyone else, so everytime I call to schedule I tell them i'm calling to schedule with Whitney. I feel bad for the waxer that they booked me with because it's an appointment time she could have had one of her clients book and earn money for that appt time. Last week I get a reminder call that I have an appointment the next day - an appointment I never made!?!  When you wait in the lobby they are very unprofessional - discussing personal things that I shouldn't have to listen to while waiting for my waxer. The front desk staff really needs to get it together! I was very impressed with them when I first came in January '13 - what happened?!?\n\n***************************************************************************************\n\n1/8/13:\nFirst time visitor for an eyebrow wax at European Wax Center. I was previously having my eyebrows threaded but noticed they kept getting thinner and thinner and losing their natural shape. So I've decided to go back to waxing. \nMy friend recommended Whitney. Whitney did an excellent job and kept my eyebrows thicker like I prefer and followed my natural arch as requested. She was quick and no stray hairs were left behind. \nI had stopped getting waxed a couple years ago because the wax would feel too warm and I'd be so red afterwards. I started threading but threading is much more painful with the constant ripping of the strings & would sometimes cause cuts on my skin. Also, threading takes much longer!  \nThe wax at European Wax Center is very gentle, no pain & no crazy redness afterwards. \nI highly recommend Whitney & I'll be going back to her for my eyebrow waxing & do not wish to have them threaded ever again.\nAlso, the ladies at the front desk are extremely polite on the phone, during check-in and check out. Very professional!