text: i went to starbucks and ordered a salted caramel mocha on ice. the lady replied to me a told me that they didnt have certain drinks and told me a whole list including every drink that had caramel. i ordered a peppermint mocha and waited patiently in line fore my drink to be made. the same lady prepared my two drinks. when she was giving us our drinks she also put on the counter a caramel frappucino and gave me a tall drink when i ordered a grande drink. the lady had lied to me and told me they didnt have that drink and while i was ordering i heard that more caramel drinks were being made. i ordered a drink that i get every sungle time i go to starbucks and the lady said that it was a summer drink, a drink only available in the summer time. when i started drinking my drink i found that there was hair in my cup. i was  very disappointed and i will never come back.