text: The WORST experience I have ever had in Vegas.  30 years of coming to the SEMA show and staying for a week... I have never been treated worse or stayed in lower quality rooms.  \n\nFirst, it took us 3 rooms to even be in one that was livable.  And it was barely at that.  Shoebox rooms with cement ceilings, tiny beds, no space, no real closet, no drawers..are you kidding me?  The room I booked online was a suite.  When we got there they told us they would \"Upgrade\" us to a smaller room in the Story Tower.  This one didn't even have a bathroom.  And who on the planet considers that decoration? The mirrors on the ceiling give you that creepy feeling that if you were two men romping for a one night stand this was your place.  As a married mom and business woman, I was disgusted.\n\nFurthermore, after coming back from a long day at the Las Vegas Convention Center on Tuesday night, I walk in to find the maid had set her bottle of chemical cleaner on top of my black work clothing that were folded on top of a shelf because of not having a closet.  I immediately realized that something distracted her and that is why she forgot her chemicals.  I opened the drawer which is tiny and houses a safe... I had squeezed my underwear and socks around it just so they could be somewhere.  Sure enough, my 4 brand new pairs of black $36 panties from Nordstrom that had just been delivered before I left home had been stolen.  I was in room 22417 and this was Tuesday November 4th in the Lux Tower.  Whoever cleaned our room on that day stole my panties and who even knows what else.\n\nWhen we tried to change rooms they kept telling us they were sending up a bellman.  Considering we were there for work we had a ton of boxes.  3 hours later my husband made 4 trips and carried them all himself with zero help from the hotel.  The food was less than average.  Definitely don't ask for any special requests because they completely ignore that and deliver exactly as the menu states.  In fact, just eat somewhere else if you want a decent meal.\n\nEven more in fact, just stay somewhere else.  If you are a normal, hard working average person who goes to Vegas to have a beautiful room and lovely experience like the Encore, Venetian, Bellagio, Wynn, Palazzo etc... don't even think of booking here.  Save yourself the trouble and heartache.  Apparently the hotel does not care about refunding the money that was stolen from me by the housekeeper or the damage caused to my work clothing by her reckless placing of a chemical cleaning bottle.  \n\nFAIL SLS Las Vegas.... FAIL!!!!!!!