text: Huge rooms. Soft towels. Comfortable bed with tons of pillows.  \nThree things that make me happy when I'm traveling.  \n\nWhat's wrong with this place, then? First of all, the location is central to nothing aside from the mall which houses several chain restaurants.  Second, the staff could not care less about pretty much anything. While the woman who checked us in was helpful and friendly, that was the end of that. Despite requesting my Hilton status \"amenities\" (just a package of snacks and water...not much), I never received it.  I was also charged $30 for internet when I shouldn't have paid a thing (got the bill corrected at check out). And housekeeping didn't leave enough towels or replace the water.  \n\nConsidering we paid over $200 a night, the blase attitude of the staff is very disappointing.