text: Dear Dunkin Donuts,\nWhen someone orders \"coffee\", they want \"coffee.\" You know that pot filled with delicious hot dark brown caffeine water!? Yeah that stuff!! That's \"COFFEE\"!!\n\nIf someone wants \"iced coffee\", they'll ask for it. There's no need to ask every customer if they want their coffee hot or iced. \n\nNow that we know the basics, let's work on it! Don't give your customers iced coffee when they order coffee. It's their one chance for the day and you better not screw it up, it's coffee after all, how hard can it be!?\n\nYours Truly,\nThe Customer with unwanted ice in his coffee!