text: What a pity, great store but incredibly lousy customer service. \nWe had an issue and the manager was called and was unbelievably rude.\nI sent a comment and someone by the name of Bill H. defended her attitude as following company policy, a portion of his response below.\n\n\"My manager was not trying to be \"quite rude\" but only following company policy and doing her job\". \n\nWe also asked for some help in the wine area and wow this person chased us to Total Wine. They do have some helpful employees but unfortunately when you are led by these types of people it filters down. So I'm done with this place and will tell everyone my experience.