text: My family have been loyal customers of Wynn for many many years. It's been our favorite hotel until today.\n\nThe customer service at wynn lacks professionalism. I was thoroughly disappointed at how a manager handles a mistake that was made by an employee checking us in. Upon check in, my card was double charged for the resort fee. The next day when I approached the checkin desk again to voice my concern, the manager I spoke to was extremely arrogant  and insisted they corrected the mistake so that's all. His apology was insincere and he communicated with a stern face and acted like I was wasting his time, when it was his staffs mistake that's causing me extra trouble.\n\nI've stayed at plenty 5 star resorts and not once have I experienced such horrible customer service.