text: This review is on their customer service, specifically towards concierge and security-lost and found.\n\nI had left my ipad charger and realized it shortly after I checked out.\nI went back to the hotel and the concierge had confirmed with me that housekeeping retrieved it but it will take couple hours to get it to lost and found.\nI had to leave Vegas so she took down my number and told me security will contact me and it will be mailed to me, free of charge.\n\nAfter not hearing back from them for a week, I called and now the security tells me nothing was retrieved from the room. but I was specifically told that it had been before. He told me a person will be contacting me to start an inquiry/investigation on it on that day.\n\nOf course not to my surprise, I dont hear from them so I call back again 3 days later and now the lady in security is telling me she does not know of such procedure of starting investigation and maybe i should try calling back to speak to that guy again....\n\nplease get your act together Aria in your service area. \nIts not about the charger. it's about being told one thing and then another the next. and then no follow up. and it's a shame because your rooms and casinos are nice. especially for the price.