text: This hotel and I definitely got off to a bad start. After checking in, we go up to our room and try to open the door, only to find that the lock/handle is broken. I try to open the door one more time and the handle gives way and breaks and cuts my hand in the process. We head all the way back down to let them know of the situation and they give us the exact same room three floors up, but we don't get any upgrade for our troubles. Lame. My only other beef with this hotel was the stupid night stand light that would not turn off. It was extremely difficult to fall asleep with a light that stayed on right above your bed. Other than that, my stay was pretty pleasant.\n\nThe suites are amazing! They are huge in size and can comfortably fit seven people without a hitch. Keeping the guests in mind, the Palazzo provides a pullout bed, which is actually comfortable for the suites. The beds are very comfortable, and these kinds of suites were made for large groups. As always, the bathrooms are also large and nicely decorated. There is even a small television in the bathroom, which was new to me! I thought the remote control to operate the curtains and blinds were a nice touch. I thought those kinds of things were reserved for hotels like the Wynn, but Palazzo delivered. \n\nThe best part of staying here? Easy and quick access to the tables downstairs - specifically craps. Thanks for the good times and paying me and my friends off on that heater table. I thin we took over a grand from that table total. I would definitely stay here next time because of the comfort, convenience, and service. Just try not to cut my hand or keep me awake next time!