text: My Volvo service experience this time was horrible, I came away feeling totally taken advantage of and lied to and betrayed, by a company I have had service my car for over 12 years.\n\nFirst of all my husband heard the noise in my engine when I first started it in the morning.\nHe said its the idler and alternator, possibly.\n\nSo I called Debbie my service writer since George Caudill is no longer there.\n\nShe said she was really busy but if it got worse to let her know. But I could bring it in on Wednesday.\n\nSo I did call her back letting her know it had gotten louder and asked if I could bring it in one day sooner, on Tuesday rather then Wednesday. She said ok. \nWhen I got there I was the only customer there, no cars in the driveway even or people sitting waiting no one, but me.\nSo why did she say I needed to bring my car in on Wednesday because she was overrun with people?\n\nSo I leave it and take a rental car as my warranty pays for it. But supposedly both diagnostic machines (2) all the company owns were broke so my car sat out side for literally 2 and 1/2 days, until I realized it was outside(had to ask to find out)once I did I took the rental back and got my car back, as its a soft top 2004 C70 , which by the way has been kept in a garage not out in Vegas sunshine. One of the reasons it looks brand new.\n\nSo I asked her(Debbie)to let me know when the part my warranty company was sending got in and I would bring it back. \n\nAlso I had to call the warranty company after talking to three different people, I got Ben who only having fifteen minutes to push send, on my part I needed, got it ordered in order to get it in soon as possible, the warranty company had called Debbie several times but she had customers in front of her or so she said, and didn't take their call.\n\nI did not buy my car from Volvo of Vegas, but from the very beginning they have serviced my car thru George Caudill. He was honest and I never felt as though I was getting lied too and or taken advantage of like I did this entire experience.\n\n\nSo to top everything else off, when I got the message today October 15 that my car was finished, (after being told to come back on Thursday morning)Debbie told me I had to come pay my portion before my warranty would pay. So I immediately drove over to the dealership and when I got the paperwork from the cashier, (I never got her name) she literally says Ok real quick now, sign right here and here. I was shocked! Real quick? why real quick and I stood there dumb founded and did it and now I'm kicking myself for not saying Really you are saying to me real quick sign this?\n\nHow would you feel if you were treated like this by the company you had believed in and trusted for years?\n\nWas this in your mind good customer service?\n\nI'm so disappointed right now and upset, not only was I treated like a step child, but told to hurry up and sign the paperwork.\n\nI will call my warranty company and ask them who else they recommend to work on my car in the future, not having one single good feeling about Volvo of Las Vegas on Sahara.\n\nAnd we were planning(in a few years) on flying to Sweden and buying my next car there but thru Volvo of Las Vegas on Sahara. Not anymore!\n\nI am a grandmother/lady, who just retired from US Airways in customer service and never in all my years did I ever treat any of my passengers with such disrespect as I felt today and in this whole service experience. \n\nSincerely,\n\nLiz C.\n\n\nAfter just now getting a phone call (which lasted an hour)from Laronne  the service manager of Las Vegas Volvo on Sahara , not from my message I left this morning asking him to please call me, (before I wrote on yelp) but after his GM emailed him about my Yelp post, is why he called.\n\n5 hours later, (after my message was left on his office phone to call me) and during our conversation in which he eventually raised his voice in a discussion over my going on social media, saying I should have talked to him first. \nFirst of all he was there when I had my discussion over me having to do the leg work with the warranty company to get the part ordered, and the repair done.\nSecond, as I was leaving yesterday, he was not in his office.\nSo I decided the first thing I did was call him this morning, to discuss my entire service experience.\n\nNot unreasonable, right?\n\nAs a consumer I had a viable and reasonable concern about the way my Volvo was serviced and handled. And how I felt their  conduct was not in the best interest of myself as a long time Volvo owner and consumer.\n\nFeed back is always encouraged, whether good or bad.\nAnd is used as a gauge to determine how a companies performing.\n\nRespect and Value to consumers is what makes a company succeed or fail.