text: On a recent Vegas getaway with my husband, we decided to go big and try a stay at the famed Bellagio.  It's supposed to be the best of the best, so our expectations were high.  We upgraded to a suite in hopes of a luxurious, relaxing experience... no such luck.  \n\nCheck in was disorganized, but tolerable.  The lobby was packed as usual, but we planned to stay through the weekend and into the week.  I figured the crowds would die down a little; I was wrong.  The Bellagio is a super popular tourist destination, and even on an off weekend in January, it was jam packed.  The really unfortunate part of that is the SMOKE!  Bellagio allows smoking in the casino, and apparently has no filtration system whatsoever.  It smelled worse than a lot of the older casinos, and was completely inescapable.  So, gambling was off the table.\n\nNext was our \"upgraded\" Bellagio Suite.  The decor was over-the-top and a little outdated, but nice enough.  The big problem was the ratty, torn-up holes in the carpet and the bedding (I'll include pictures).  At $350+ a night, I didn't expect orphanage linens.  There were two tv's in the suite - one in the bedroom, and one in the living room area.  Both were small (maybe 25\"?) and old.  The living room tv's sound cut out every 5 seconds or so, making it impossible to watch.  I didn't go to Vegas to watch tv, but I like to be a little lazy on vacation.  \n\nThe last straw was the service.  We ordered in-room breakfast.  When the lady arrived with the table, she pushed it into the middle of the living room and said \"I'll leave this here.\"  No 'good morning,' no 'where would you like the table?', etc.  Not a huge deal, but pleasantries are always appreciated.  My husband signed the bill and handed it back, she looked it over and said \"You're not gonna leave a tip?  YOU KNOW gratuity isn't included.\"  No, we didn't know.  This is the first hotel we'd ever been to that didn't include a healthy gratuity on in-room dining.  He quickly adjusted the bill to tip her (even after her rude behavior), and she left without another word.  I completely agree with tipping the wait staff, but she could have mentioned it nicely when handing over the bill, instead of insinuating that we tried to skip out on it. \n\nAt this point, our vacation had reached a low point, and it needed to be salvaged.  I walked through the smoky lobby to the front desk.  A Bellagio employee named Michael approached me, and asked what he could help with.  I explained the situation, and he was nice enough, taking notes.  I told him I just wanted out of our remaining nights, with no cancellation fee, so that we could continue our vacation elsewhere.  He set us up for checkout that day, and said he would see what he could do about removing some of our charges, since we'd had such an unpleasant stay.\n\nWhen we checked out, the front desk attendant asked us how we had liked the room.  We were honest, \"It was pretty bad, actually.\"  She ignored it, and said nothing else as she handed us our bill.  As expected, we were billed for everything... they didn't remove any charges.  Yet another sign of Bellagio's we-don't-give-a-f*ck attitude.  It was perfectly fine, though, since we were finally free of this run-down hotel.\n\nWe high-tailed it over to Encore, where the service checking in was so characteristically fantastic that it reminded us what a great hotel should be.  And I forgot my toiletry bag at Bellagio.  It took several calls to the lost and found, where I gave \"Melissa\" the room number, the description, my name and phone number.  She sighed loudly and told me \"It's going to take me all night to look through everything, so I'll just call you back later.\"   After more prodding I finally got it back, and it was another disdained trip to Bellagio to pick it up.  \n\nThis hotel and it's couldn't-care-less staff left a really terrible taste in my mouth.  I won't even be back to shop.\n\nTL;DR - super smoky and crowded casino, torn-up holes in the carpet and bedding, tiny broken tv's, and a rude, apathetic staff of employees who hate Bellagio as much as I do.