text: Even after reading all the reviews, I gave SLS a benefit of a doubt and stayed there over the weekend. I wished I could give them a better rating as a newly opened hotel, but they're really far from a 4 stars hotel. I've stayed at a handful of hotels in Vegas and I'm sure SLS is no where near the other 4 stars rated hotels.\n\nFirst, their parking structure elevator did not work the whole weekend while we were there. How could they not fix the issue at all? How do those with wheel chair get to the hotel from parking structure? We had a stroller so we would walked down all the levels in the parking garage and cross the road where people are entering to the structure. It was not the safest route to take but we had no choice. We definitely did not want to carry the stroller down flights of stairs in this heat!\n\nSecond, registration was so disorganized. There's no lines so people were randomly standing and the person behind the counter would call the next person who nearly just walked up while the rest of us have been waiting in line for 15 minutes. \n\nThird, our room had hair here and there around the bathroom and bed...did they even clean the room or change the sheets? gross! Even the drinking glass had things on it from the previous guests since they forgot to replace the glass with clean ones.\n\nLastly, ...and this was a huge one for me. I'm traveling with my baby and needed my ice packs in the freezer so I have it ready on the day I go home. I called front desk, bell desk and concierge and every person either, don't know how to help me, told me they can't do it or told me they'd call me back with an answer...which none of them called me back. This is the first hotel I've stayed at that does not offer this service. Those that knows me, knows I travel to Vegas and stay at hotels often and I travel for work around the country so I've stayed at countless numbers of hotels and this is the first hotel that told me they can't freeze ice packs for me. Serious?? I wasn't going to have my baby's milk get spoiled so of course had to improvise and hassle other friends for their help.\n\nWould I stay at SLS again? Probably not if I have a choice.