text: Every aspect of this company is a nightmare.\n\nScheduling is a pain- though this airline is cheap, you have to do some detective work to make sure you're getting the best price. Which is why I had to book my guy four separate flights to get to and from a work conference in Orlando: one from LAS to DFW, another from DFW to Orlando, then the same in reverse to return, in order to get the best final price.\n\nFirst flight was delayed and then cancelled. No contact was made to alert me of this prior to arriving at the airport. Every other airline I've flown has texted and/or called me in a timely manner. Had to make two trips in one hour to our lovely airport to retrieve my guy. Staff had absolutely no ability to reschedule anything or come up with any possible solutions. This airline only seems to have evening/red-eye flights, so next available flight was 24 hours away, which didn't work for the conference we were travelling for in the first place.\n\nSince rescheduling with the same airline was not an option, had to shell out last-minute ticket prices for American Airlines- twice the price. Spirit has very strict policies/rules about when/how to request refunds, and I'm happy someone informed me that they are only able to issue one refund per trip per person. In other words, if your first flight has an issue, don't do anything about it until you have thoroughly completed your travel with Spirit. Because if you have additional issues getting home, they won't be able to do anything. Which makes no sense at all.\n\nReturn flight was also delayed, but luckily not cancelled. Which isn't to say it's wasn't without irritation. What was supposed to be a 11PM arrival barely made it around 1:30AM. Luckily I didn't have work in the morning.\n\nOverall flight experience is miserable. Tiny-ass seats, very strict luggage requirements, steep fees for every little thing, not even water is free of charge in the air. Basically, you can only travel with a lunchbox unless you want to shell out $40-50, because they will literally charge you $100 at the gate to CARRY ON a bag. Even if it's a duffel bag. Because lord knows if you ain't got no leg room, your weekend bag isn't likely to fit under the seat in front of you, either.\n\n**IF YOU ARE CARRYING ON LUGGAGE, take your bag to the airport and make sure it fits in their little container. Otherwise, the fees you pay will eliminate any savings you get on the ticket price. Consider yourself warned!**\n\nI love saving money, but I wont be doing this again.