text: I was on this side of town and decided to drop in to this location.  I love firehouse subs and go to many locations on the other side of the valley. It was lunch time and they were not too busy when I walked in. I ordered and they always ask your name so they can deliver it to you. I told her my name, I spelled it and she repeated it. As I sat there waiting for my sandwich, I saw many others who ordered after me getting their food. I asked the lady running the food to check on it. She said oh I think yours is on the counter. Not sure how long it had been sitting there but a hot sub sitting on the counter for any length of time is not a good idea. She brought it over and matched the order number with my receipt. I asked her what name they were calling. She said Joe? Like it was a question to me. I said my name is not Joe and why they would ask for my name if they were just going to make one up? She said to me very rudely...well you're Joe now. I said no I'm not and I don't appreciate you making fun of the situation. She walked off never to be seen again. Sub on the other was not as good as other locations.  Bread was not soft, turkey seemed dry and overall presence was lacking again compared to other locations.  I think they need to work on cusotmer service here. And if you're going to ask for customer's names....then use them. I watched other people seem confused when calling names as well.