text: If you want high quality suits and good customer service, DO NOT go to this store!!  My family scheduled a Scottsdale trip at the end of the school year for our kids. In our rush to get out of Seattle, I only packed half my swimsuit.  The closest swimsuit place to our hotel was Everything But Water in the very upscale Kierland Commons.  My first impression was friendly, helpful and attentive service.  I found a suit that I loved with the necessary underwire in the top. It was close to $200  but I figured a quality suit is worth the price. I even bought a cute cover up that the sales girl suggested. Fast forward two days. After day two of swimming, I took off the suit and realized that one of the underwires had ripped through the fabric and had almost come completely out of the suit. I immediately took the suit back to the store. I thought for sure they would allow me to return the suit because it was clearly defective. No way!!  They only offered to exchange the suit even though you could see that the new top would have the exact same issue. I said I did not want such a poor quality suit and I wanted my money back. Still no refund. To make matters worse, my original sales girl kept smirking at the other sales girls as if I was trying to pull a fast one. I left with the new top because I had no other choice. I felt completely robbed!! \nI come from the land of Costco and Nordstrom where customer service is tops. This store should take a lesson.\n\nUPDATE\nAfter posting this review here and on the company Facebook page, I was contacted by Michele at Everything But Water corporate.  She was amazing!!  She contacted me personally, apologized for the inconvenience, assured me that I would be given a refund and let me know that my experience did not reflect company policy.  This was all done within a week of me arriving back home.  Do I still think that the service I received at Kierland Commons in Scottsdale (by one particular associate) was awful? Yes, hence the 1 star rating.  However, the company took great care of me after the fact, (Michele in particular) so I will be checking out the Bellevue, WA store to see if I have better luck in finding my perfect suit.  If Michele reflects the overall quality of employees at Everything but Water, I give them 5 stars!!