text: As with most businesses, there will be good and bad reviews, and hopefully I can come back at a later date to write a good one. However, my first experience with Gus' was quite negative.\nI ordered a pizza online, gave the card number to pay for it and received a confirmation/order number. The pizza was supposed to be delivered within an hour. An hour later, no pizza, so I called. Gus' had no record of our order, no specials and no website, or so I was told, and yet, I was looking at the website as the employee was telling me they didn't have one. I went to the bank and sure enough, money had been taken out to pay for pizza at Gus'. I called again.\nOne of the most curious things was the different stories I got depending on the employee I was speaking to. During one phone call I was told that the order was on its way. I waited. Nothing. I called again. No record of the transaction, no order placed, no pizza on its way. I inquired how a pizza could be \"on its way\" if there was, allegedly, no order placed. I was placed on hold several times as the employees desperately tried to get answers to these questions they could not answer. Finally the manager. No record of an order placed, yet paid for. An interesting business practice. \nNeedless to say, it was a frustrating experience and an investigation is under way. The funds should be returned in 2-3 business days, but for now, I have no access to them and no pizza.\nThink I'll stick with Papa Murphy's; for delivery service is like a box of chocolates-- you never know what you'll get, or in this case, if you'll get.