text: Is it possible to rate an establishment with less than 1 star? The security team here is a joke. I came in with a pocket knife (I am a woman mind you) only to have it confiscated at the door. This wasn't too much to ask as I understand the need for a safe environment. I do want to make it known that I carry my pocket knife everywhere and have never had it confiscated at any of the bars on Fremont. I forgot to get it back that night but came back the next day to grab it. \n\nThe only person that was available to talk was the barista that worked the counter at the coffee shop. She informed me that the knife was potbelly locked away in a safe because she couldn't find it. She took down my information and told me she would call once my knife was found. She called me with in a few hours to let me know my knife was there and safe. I was unable to come on Saturday night because I had to work. I came back on Sunday and Monday during the day and found the establishment  closed on both of hose days. Because I work and go to school full time, tonight was the first day I could come back. \n\nI was greeted by security and waited for about 15 minutes for the manager to come from upstairs to open the safe that my knife was supposedly kept in. After waiting for the manger for 15 minutes, the manager informs me that there was in fact no knife in the safe. This left me very confused. After gathering my thoughts and confusion, approached the manager with my question about the whereabouts of my pocket knife. After a few minutes the director of security became involved. The director went on to ask me why they would even bother putting someone's knife in safe to begin with. I was just as confused about that as he was. I went on to ask him why several people would tell me that my property was put in a safe and why the where about of my property we're know one day and unknown the next. I also asked his if he was concerned about his employees taking property from customers, specifically weapons. \n\nBoth gentlemen were unconcerned with the fact that a weapon was missing and that a customer was very unhappy with losing property at their establishment. Both of these gentlemen need to be taught a few lessons on how to talk and deal with customers. I am very upset and am looking into how I can get this resolved. This security team is very unprofessional in every way possible. I can get past the value of my knife, what's harder to get past is the unclear communication about the situation and the ignorance of the incompetence of their own company and team.