text: After a recent stay at Aria I can see the potential, but would recommend staying elsewhere and just visiitng the casino for the time being.\n\nI returned a few days ago from a 12-day Vegas trip, the last half of which was spent experienced the first week of \"Aria\". \n\nWhile I found the property visually stimulating, the rooms well designed and comfortable, and the casino fun at times, the inconsistency of service was a real dealbreaker.  \n\nIt wasn't so much the understandable technical foibles of a newly unveiled hotel, but more the lack of basic attention to detail on the part of the staff.\n\nSome of the annyoing blunders:\n\n#1  Early check-in quoted upon reservation was not honored.\n#2  Entire plumbing of sink had to be replaced in room, it was draining directly onto the floor.\n#3  While in my room another guest assigned the same room walked in on me.\n#4  While in my room a housekeeping supervisor walked in on me.\n#5  While in my room a minibar attendant walked in on me.\n#6  While all but one of these people were in my room, the room \"rebooted\" causing all lights to go off and shades to close, leaving it completely dark.  I was not groped.  I won't say if I groped anyone.\n#7  I was locked out of my room for 90 minutes due to a lock malfunction, even security could not get in.\n#8  I was locked out of my room again for 60 minutes for the same reason.\n#9  When I decided to upgrade to the sky suites I was assigned a room that did not exist causing me to shlep my bags up and down the hallway to the point of sweat running down my neck.  This one is classic.  Not sure why certain room number didn't exist but they don't.  How could they assing one?  Another mystery?\n#10  upon seeking ice I found my floors ice machine did not work\n#11  upon checking other floors I found their ice machines did not work.\n#12  upon ordering ice from room service I was delivered 2 empty buckets.\n#13  upon ordering room service food I was delivered an incorrect order with missing items/accompaniments with two additional empty buckets.\n#14  I somehow ended up with two more empty ice bucket in the middle of the night for a total of 7 ice buckets.\n#15  The room service guy could not turn on my ice machine in my bar fridge.\n#16  In the morning when I called for room service tray pickup and ice again I waited over 2 hrs 15min and the dude showed up empty handed.  Not even a tray or cart to remove the dishes.....HUH?\n#17  I asked the housekeeping supervisor not to clean my room at all the given day because I had numerous personal glassware items out for a scotch tasting party which I didn't want getting \"bussed\".\n#18  despite my request a housekeeper was in my room upon my return for the party.\n#19  I woke up freezing in the middle of the night as the housekeeper doing turndown had taken and not replaced my comforter.  I stumbled in late and passed out and assumed I'd kicked the blanket to the floor, when I finally had the energy/awareness to look for it I realized I was sleeping with a thin sheet, no comforter in the whole room!\n#20  When I called for a comfortor no one came until the random housekeeper coming to clean my room.  I asked her for a comforter and a guy brought me a scragly rag that didn't match the set and was NO WHERE NEAR as nice as the comforter I had originally.\n#21  While playing $75/hand blackjack I was told i would not be comped cigarettes, but not only did I need to pay for them, I needed to pay in 8 single $1 bills due to the cocktail waitress needing to buy them from a machine.\n#22  At the buffet I got one drink right when I sat down and sat 20 min with an empty diet coke.\n#23  At the Cafe my waiter went on break and I waited forever for my check, the food also sucked.\n#24  Another time I ordered room service the food was very cold.  I'm not picky, lukewarm is fine.  It was cold.\n#25  When I checked in it took forever, the lady had never \"done\" something involved with my checkin.\n#26  When I toured the spa they told me only daily passes were available, yet I later found out 3-day passes were available.  Every time I checked in, just using gym and wet areas, it took forever.\n#27  When I hit a hand-pay jackpot on a machine it took forever to get paid, and then I didn't even get cash, I got a TITO I had to take to the cage.  I ended up getting to meet about 6 supervisors while they figured it out though.\n\n\nOk so I ended up just saying eff it and checking out a day early for the so called 5-Star Sky Suites Luxury section of the Aria Hotel.  I have a more detailed version of the escapades on a live trip report as they happened, with pics and video:\n\nhttp://www.vegasmessageboard.com/forums/showthread.php?t=50723&page=15