text: Whatever you do, AVOID HERTZ AT ALL COST AT THIS AIRPORT.\nSince, 2011, I've probably flown into Phoenix 3 or 4 times.  Each and every time I had a reservation and my name wasn't on the Gold marquee when I arrived.  After waiting in line at the GOLD booth, I then had to WAIT for a car.  This rarely happens in any other city.  And, If this is the way they treat a preferred GOLD member, I can only imagine how other non-status customers are treated.  If this were an isolated incident in Phoenix, I could understand.  But, 3 or 4 times in a row is just simply poor management and incompetentence ... and they are not at all apologetic.  Just last week, I almost missed an hour of the meeting because I was waiting 45 minutes for a car.  Ridiculous.\n\nHere's the best part ... they sent me a survey and I have them horrible rankings.  The lowest score on the \"recommend\" scale.  Do you think anyone bothered to contact me?  NOPE.  :)   Then, a week later, they had the nerve to send me an e-mail asking if I would like to post my comments on various social media sites.  Now that's some really incompetent target marketing if I've ever seen any.  \n\nEven though this is who I my company negotates rates with and is our preferred rental car providor, I'll have to choose a different providor at this airport.