text: Specifically speaking of the Pharmacy Dept. I was very displeased with my service. I went there after a very long and stressful doctor's appointment for my two sick kids. The line was so long I had to stop and question if i really wanted to wait that long but i had to get my kids' meds. I stood in line for 15 minutes before the first person was helped. The line was about 20 people deep and they had 1 person on the register at the end of her shift. There was another lady there who I have seen work the register but she appeared to be training a new hire. This lady only stepped up to help when another Wal-mart employee cut the line and asked for help picking up her Rx. when another customer started complaining about the situation she started ridiculing her instead of helping out. Then the pharmacist had to announce an apology to the crowd and explain that they were short staffed. Same employee never got on the register because she was training but did leave to go get staples and asked the one person on the register to help the trainee learn the register. She has been there for a long time but really I think it is time she moved on. Clearly she has no idea what customer service is all about. \n\nPS. This happened a few weeks ago. I wasn't going to write this because there are plenty of employees in this department that are outstanding but really I think they would be better off without this particular employee.