text: I stayed here in April and am just now writing my review because I still haven't gotten over the worst hotel experience of my life. With that said if I could give negative 5 stars on this hotel I would not hesitate.\n\nLet me start my story off with me in the bathroom when I noticed something was leaking from the ceiling onto my face only to discover from the maintenance guy that it was toilet water that was leaking. Great just my luck. So of course we asked to be moved to another hotel room. What felt like 500 hours later we finally get a room. We Carry all our belongings through the annoying layout of the hotel and The lady hands us our new keys and she leaves no apology for the  inconvenience. NOTHING! And that's not even the worst part. \n\nWe return to our hotel room later that night to find that our new keys don't even work. We call concierge and they tell me \"there is no one by your name that is staying In this room and there is some other guest checked in there\" WTF? Are you kidding me? Where the hell is our luggage then? Do they really have no record at all of everything that happened?  After arguing back and forth with this person for what seemed like eternity the manager finally comes up to the room and opens the door but not before making sure that it was really our stuff. And the only thing he offered us was a stupid food credit. I wanted to tell him to go F himself. \n\nI will never stay here again! Worst hotel experience ever.