text: I have recently visited this location with a group of friends to enjoy a dinner as we are all visiting the city in celebration of our school break. I have spoken highly of your restaurant to them as I had visited various locations including the one in Las Vegas at least twice. However to my misfortune this time the experience was DREADFUL. Out of 5 people I was the second person to order, my order consisted of a Caprese which after my whole party was done eating was handed to me damn COLD and quite UN_TASTEFUL. To my surprise, upon me approaching one of the employees to complain about the sandwich, he simply disregarded my comment and continued shuffling bags. I had to call to his attention twice before they acknowledge my presence, after they had heard my comment I was told that they did not give me my sandwich earlier because the \"buzzers\" were not working properly and I was excused. I, unhappy with the experience wanted to continue to voice my un-satisfaction with the service, such for which I was ignored. However the cashier did proceed to ask the employee if anything was wrong. I approached the cashier and tell her that the sandwich was extremely late and was also cold, comment she acknowledges which such disdain, I FELT EMBARRASSED to have mentioned it in front of the other customers. This was an absolutely terrible and embarrassing experience, I do not come to an establishment to be brushed-off or neglected as just another \"assumed\" drunk customer, much the less be PATRONIZED and ignored when trying to voice a complaint about the food or services provided. This was an incredibly terrible experience which left me a quite sour taste for this company which I had really enjoyed in the past.