text: Very disappointed with the booking process. We did not get the room we requested, because they had given it away or something happen with the reservation. So we paid the same price we were quoted for the Gold Tower Deluxe and then paid for water, wifi and and coffee. Really?  We're Total Rewards Diamond Members and could have had a room free on the Strip, but wanted the experience of staying downtown with our friends to share in their wedding reception . We called to voice our concerns and \"they were sorry\". I'll make sure we do our gambling across the street at the Four Queens and the D. You stuck it to us and we will stick it to you. Oh, \"we're sorry too\", because this was a stupid mistake that could have been easily rectified.   With service like this, you should be ashamed of your customer service policies.