text: We have gone here multiple times and it's usually pretty good, great burgers. Unfortunately, after last night I will never go back. I have never had service as horrible as we did last night. By the end we were all wondering if it was some kind of joke. I will keep it short because I could probably write a book about everything that went wrong. First our waitress knowingly brought us the wrong drinks and did not even offer to fix it. We all did the build your own burger so she asked us to write our names on our orders so there was no confusion about who ordered what but this proved pointless. After waiting 45mins one burger came out with no name or any knowledge of what was even on the burger. The waitress took it back to the kitchen to find out whose it was 20mins later a different burger came out with no name so that one was taken back to the kitchen also. Finally 40mins after the first burger was taken back, all 4 came out. Not one burger was right or what we ordered and when one said they ordered a pretzel bun the waitress said she would bring the bun so we can reassemble the burger at the table ourselves. We were clearly aggravated with her response and so she proceeded to roll her eyes at us every time she walked by our table and would refuse to check on us after the food was brought out. I finally had to go find a manager and although he was extremely nice and did comp most of our bill it was by far the worse restaurant experience I have ever had. Such a shame too because we go there often.