text: I went in Karsh's against my better judgment because my friend really wanted to try something they had available.  They were surprisingly friendly and courteous, not one of their Mr. Hyde days, I thought.  It occurred to me to bring up my complaint about them because I so rarely enter their doors that what ever they thought didn't matter anyway.  It surprised me to learn that the management has brought in almost a whole new staff to replace the nasty ones. (I have to admit I looked and didn't see people I recognized from before. They were responding to continuing complaints.  I'll be going in again soon to get bread.  We'll see.