text: 1.5 stars.   The internet I had was decent.  The cable is expensive but dependable.  The customer service is beyond awful.  I actually cancelled my service because of their customer service department.  It took over an hour to get something sorted out, then a few weeks later I called back to follow up and ask why it was not fixed.  Apparently the first person didn't write any notes or do anything at all.   \n\nI cancelled and had to pay a 126$ early termination fee, no biggie.  I returned the receiver to the store and a month later was charged 725$ to my bank account.  I called and asked what the charge was, they charged me for the receiver (which was already returned), the modem for internet (which I purchased the day I signed up), and the early termination fee (expected). \n\nI called customer service again and asked why I was charged for the receiver which was returned already and for a modem that i own. They said they will fill a form out to request a refund and I should see one soon.  A month later, I received a 494.50$ check in the mail.  I called and ask why it was not more.  After talking to about 6 different people, I was still being charged 129$+ tax for the modem which I purchased over a year ago.  She then stated that she would fill another form out which takes 30-60 days to research and then cutting a check takes 15 days. \n\nI cancelled my service may 30, 2013. It is august 7 now and have not received the refund yet for the modem that I bought on day 1 of service.  She acknowledged that I purchased it and said the billing reflects it, but said she could not refund until it was researched.  WTF? \n\nLol. I'll update when I receive a check. \n\n\nBeware