text: I absolutely LOVE Southwest Airlines. Many of you already know about the 2 free bags, low prices, and great service. Something however that shocked me was when I needed to cancel my flight, they made it such hassle free. All I remember was before with AA that I went through such loop holes to try to cancel a flight and they charged me fees on top of overprices tickets. But with Southwest, I was able to call the night before to cancel my flight and they send me a confirmation right away. I just used those credits to rebook another flight and I got the low prices offered on the site and there was no charge to rebook. Excellent service and motto. I will always fly southwest if I can!