text: If I could give ZERO stars, I would.  We stayed here for our Las Vegas wedding. We planned on staying 5 nights....\n1) day 1, they did not have a room for us. I made the reservations back in April.  So we got a different room with the promise that the room I reserved would be ready in the morning.  IT WASN'T!  So we stayed in the other room the remainder of our stay. \n2)housekeeping is a joke. Day 2, a trash can , sheets, and towels were left on the floor next to the door...I was confused, so I found a housekeeper and asked why they just left it, she just looked at me like I was crazy.  I finally said \"do you want me to make the bed myself?\"  Her reply was \"could you?\"  Uh no, that's what I paid you for.  Of course, I didn't say that.  I just said \"if you don't mind, we'll leave it there for you.\" \n3) first 2 nights, we literally sweated to death, it was 80 degrees in the room.  We finally called and they fixed it....but then we froze to death.  And couldn't get it turn off.  It was either feast or famine.  \n4) customer service was the worst I've ever had.  Rude housekeeping, rude front desk, rude concierge. \n5) the day of my wedding...at 1:45 our room still hadn't been cleaned.  I had a lady coming to do my hair and makeup at 2:00, so my fianc\u00e9 went to very nicely ask when our room was going to be cleaned.  The lady very rudely told him she had no idea. \n6) still the day of my wedding...at 2:45 housekeeping shows up as I'm getting my hair done. Which was fine, we tried staying out of her way.  She spilled water all over the floor and did not clean it up.  I stepped out of the room, the housekeeper turned off all the lights WITH MY HAIR LADY STILL IN THERE, after turning out all the lights, she walked out and shut the door... WITH MY HAIR LADY STILL IN THERE,  so I was locked out of my room with my hair lady still inside!  Uh.....okay?!  So I had to knock on my own door to have my hair lady open it back up for me!\n7) day 4....at noon, we decided we had had enough!  So I went to the front desk and said we were leaving a day early!  I demanded a refund for the last night and resort fees and the ridiculous charge we'd already paid on a refrigerator for 4 nights.  She knew I wasn't moving until I got a refund so she gave it to me.  \nI will never stay there again, nor will I recommend it to anyone!\nWe would've left earlier but with the wedding and all,  we decided to try to stick it out. \nDon't waste your hard earned money and time on this place. \nWe are simple people from Oklahoma and don't feel like we are entitled to special treatment but we've had better service at a holiday inn than we got at the stratosphere!