text: RUDE AND INCOMPETENT SECURITY + OUTDATED ROOM + POOR MANAGEMENT\n\nThis is a one-star coming from a person who couldn't care less when it comes to hotel rooms. I've stayed at the Motel 6 and was even fine with it, so to say that my experience at Motel 6 TRUMPS my experience at the Caesars Palace really means something.\n\n1. Outdated rooms. Step up your game, Caesars. Even Circus Circus has all their rooms fully renovated.\n\n2. All our room keys suddenly stopped working the second night even though we had the room checked out for three nights. What? We were extremely tired and all we wanted to do was come back for some rest, but were locked out and had to inconveniently go downstairs to be issued new keys.\n\n3. After working in customer service for more than seven years, I have a lot of empathy for the people who work behind the counter. I understand there are some bad days and some customers just ask for it, but what I got from the incompetent security guard was unacceptable and uncalled for. All I wanted to do was to pick up a binder that was left behind by my friend who had the room checked out to her. My friend spoke to the hotel manager about the situation prior to my arrival and he told her to let me know the procedure: Go to security - get housekeeping involved - get the binder.\n\nThis security guard made my life so much harder by playing games, asking who specifically stayed in the room even when I gave him the name of who the room was checked out to, saying the room wasn't checked out to her even though it WAS, playing with the pronunciation of names, making me walk all the way to the front desk even though he knew the power was in his hands to just call housekeeping up for the item, making up \"issues\" even though the hotel manager clearly said THOSE WEREN'T ISSUES to begin with.\n\nBasically, this guy just wanted to come off as if he knew everything and made up his own procedures to kill his boredom. I ultimately got the item after more than an hour of dealing with his incompetence and his need to go on a power trip.\n\n4. No apology from the hotel manager even though he knew exactly what the dbag security guard was doing. \n\nTo top it all off, this whole security fiasco made it a sour start to my birthday. I recommend this place to no one.