text: We booked 2 rooms from Mar 20th - 23rd, with one room being a Grand Tower Queen room and the other room being a West Wing King room. My wife and I have stayed in a GT room before so we decided to stay in the WW room this trip and let my parents and brother have the GT room. The GT room was the same set up as last time we were there and my parents had no complaints with the room. \n\nHere is where our trip started to go south. We check into our room in the WW and head up to it. We walk in and it is quite modern with newer faucets and so on. I begin to check out the room, even though it was pretty small and not much space. As I'm looking at the art piece on the wall I see that there has been previous guests who thought it would be funny to write throughout the art work. I'm not a snob or prude by any mean but I would think the MGM would want to try and cover up any vandalism or bad look in there rooms. I then go to turn on the Bose stereo in the room to find that it does not have an Aux port (which is says on the stereo itself) as well as a bobby pin sticking out the antenna to try and get reception which clearly did not work. This really isn't a big deal cause we all have Pandora or Itunes on our phones so we would be ok. Then we go to take a shower and with in 15 minutes we have to turn off the shower completely due to the severe drainage problem that caused a 3 inch pond in our shower. We're starting to become a little unhappy with the room for the amount that we paid but we're trying to make the best out of it because we are in Vegas. Finally as we are getting ready to go out for the night we notice a pretty bad crack as well as water damage and water bubble in our ceiling above the television. I understand that all hotel rooms may come with problems but I feel for the amount of money we paid ($250+/night) this was pretty ridiculous. \n\nI spoke with a few different managers throughout the weekend. They sent a maintenance guy to our room to look at the drainage problem. He was there about 5 minutes and told us everything was taken care of. The drain was better but it still backed up on us a little bit. I had to then contact the front desk around 1:00 AM since they failed to call me like they said they would with an update. The manager who I spoke with said the ceiling damage was from a previous water leak and our property would be damaged. So what your telling me is that it's normal for a room to be damaged and still rent that room. Instead of properly handling the leak and maybe re-drywall the ceiling or at least patch it. A room change was offered to us around 1:30 AM (Fri Night/Sat Morn) but the inconvenience of moving all of our unpacked items was not worth the room change. They ended up refunding us $56 which was the resort fees and tax.\n\nI've stayed at MGM numerous times before with usually good trip reports. I even have a bachelor party booked here for Aug so I am a loyal Mlife member. This trip did change my view and overall feel for this casino.