text: let me detail my last experience:\n\nI called network automotive on Main St. in mesa for a quote for replacing a part on my vehicle.  I had done my own diagnosis and was confident that the problem would be remedied with this procedure.  On this call they took down the information and said they would call me back with a quote.  They did return my call later that day and left a message saying to give them a call back.\n\nI called them back the next day and received a quote that seemed reasonable given the labor rate, and the price that I could find the part for.  I made an appointment for the next day at 8:00 am.  I was under them impression that the part was already ordered considering I was a return customer, and I had an appointment set. \n\nI arrived right at 8am to have the procedure done.  I handed my keys to the person at the desk and proceeded to wait.  What I saw happen next was that my truck was pulled into the back corner angled away from me, the hood put up, and not one person went near my vehicle for an hour and a half.  At around 9:30 I asked them if I should bring it back at a more convenient time.  They said they receieved the wrong part from the parts supplier.  I just looked at the person expecting him to tell me the correct part was on the way and he didn't; rather, he asked, and I quote, \"why do you want to replace that part?  I've never had to replace that part before.\"  I must remind you that on the first phone call I explained to them exactly what I wanted to have replaced and why.  At this time I explained to him exactly what I had already explained twice already, on the phone.  After I finish he tells me that he can only find the part I need for over 3.5 times the price that I could find it for from Autozone.  As this is all happening the tech has finally decided to pull out the old part, and he comes walking in to the desk area with it, and he says, \"yeah, it's bad.\"  This made me think that it took about 2 minutes to get the part out.\n\nAll in all, I ended up paying 90% MORE than what they originally quoted me, I paid 125% extra for the part, and paid for 1.5 hours of labor, for a 15 minute job.  I was there right at 8, and was able to roll out at 10:50.\n\nIn conclusion I will never take my vehicle back there.  My vehicle is over 10 years old and I maintain it very well, as it is an essential part of my livelyhood.  It's unfortunate that we cannot count on a local business such as this one to take care of the people from the town where they do business.\n\nI see a lot of people that give rave reviews over their alignments, and I'm sure they probably do a good job, but if you need parts, prepare to get GOUGED.