text: As many other customers have reported, I had the WORST customer service experience of my life here today with none other than the manager of the store. If you see a caucasion male with spiky, short blond hair in the store, I suggest you run. \n\nTo be fair when I discussed this matter with their corporate store in Chelsea New York, they were very apologetic and even sent me the eyeshadow that I was looking to return with overnight shipping. \n\nTo make a long story short, I visited this store 3 times over my vacation. On my first trip the SA was very helpful and spent time answering questions and giving advice, however I was given a different eyeshadow than requested and I didn't discover it until later that evening. No biggie, I figured I would simply return the next day and exchange it.\n\nOn the second trip, the store manager was there putting on makeup on another sales associate. He seemed highly irritated that I was there and didn't make an effort to assist me. Eventually I was able to explain to him about receiving the wrong color the day before and the inital mistake was corrected. I decided to purchase another color on this trip and sure enough upon checking my box back in my hotel room that night I was given the wrong color a second time. I assumed the manager would take care to provide the correct shadow given my first experience but it seemed he was more interested in practicing his makeup application skills. \n\nOn my third trip to the store to perform another exchange I was condescendingly greeted by the store manager who remembered me. I informed him that he gave me the wrong color and then he insisted that he did not make a mistake and that I was given the shade I asked for.\n\nHe then rudely said, \"and you have lipstick on your teeth.\" He then went on to tell me that I was indecisive and would probably come back the next day to return something else. I reiterated that I was given the wrong colors two separate times and even if I had changed my mind I was well within my rights to exchange my products as stated by their return policy which was printed on the bottom of the sales slip. (I had a valid receipt and the packages were unused and unopened)\n\nThe store manager then called me a LIAR several times. He also accused me of shopping and returning products at their other location on the strip which I found bizarre since the address on the receipt was clearly the location that I was standing in. He insinuated that I was stealing or trying to cheat the store. I insisted again that all my purchases were made at this location. Since their return policy states that products can be returned or exchanged at any store I also asked him how purchasing product at a different location could prohibit a return to which he had no response.\n\nAt this point I asked him to simply complete the exchange or provide a refund so that I could get out of there and he flat out refused. He stated that since my receipt wasn't \"valid\" the computer couldn't acknowledge my purchase. It was then that I asked him to clarify that he was refusing to provide service (despite meeting all the requirements of their return policy) and he said he would not help me.\n\nI really love their eyeshadows and palette system and will continue to buy them online. It is likely that I will visit their other location on the strip as the vast majority of their reviews here are positive, however I will NEVER set foot in this store location again.