text: I was sent to Tobler Physical Therapy by my neurologist's PA for rotator cuffs and neck.  I first had to check in with the front desk as they had already gotten my insurance information over the phone from me and called my insurance for my benefits.  When I went up to the front desk, they told me that I had already met my deductible and that my payments would be 18.00 each visit. The first visit went pretty well, Lee evaluated me so that I could be put on a program.  The second visit was different.  The women therapists like to chat a lot.  They seem to be more involved in what each of them had done over the weekend than what was going on with the patient.  Even though a routine had been planned for me, they rarely followed it.  I would stand around in between exercises waiting for them to finish their conversations.  They acted like I should know everything and on what setting I should do every exercise after just the first visit.  They NEVER watched me do my exercises to make sure that I was doing them right.  I would have to tell them that it hurts and I can't do this.  This happened each and every week, 2 times a week.  One day they heard that the owner was coming.  Boy did they get busy then.  Lee decided that I wasn't making much progress and recommended that I allow him to adjust my neck.  I couldn't believe what I was hearing.  I told him that Dr. Fitzpatrick, the first neurologist that evaluated me, told me that I was never to have another adjustment of any kind because of the 5 deteriorated discs in my neck, C3, C4, C5, C6 and C7 as it could be very dangerous.  I brought my MRI for Lee to see.  I didn't feel that they took me very seriously, I guess they think they know better than Barrows.  I paid my 18.00 each visit thinking each time that it wasn't even worth that.  I stopped going after 11 visits.  Then I received a phone call from their billing department in Georgia?? telling me that my insurance did not pay as I had NOT met my deductible yet.  What???  They told me that I now owe over 600.00!!  Not for this unprofessional service!  18.00 was too much!  I have since had surgery on my right rotator cuff for torn rotator cuff, bicep tendon torn 90%, torn sub scapula tendon and two others that were torn.  I have every color twine, 2 titanium anchors and 2 plastic anchors in my shoulder.  My left shoulder is just as bad and I am scheduled for surgery on June 28th.  I guess that if they were watching me do my exercises, they have noticed!!!  After my surgery I went to Dynamic Rehab off of Higley Rd by Banner Hospital.  They are absolutely great!!  They are professional and they WATCH me!  They can tell when I am not carrying myself right and where the problem is.  Again they observe and help!  I cannot stress enough the unprofessionalism of Tobler Physical Therapy and I wouldn't recommend them to anyone.  What a joke!  I told my neurologist Dr. Yeung and he said he wouldn't pay either.  If you want a good physical rehab, DON'T go here, you will be worse when they get done with you than you were when you went in like I was.