text: This hotel wasn't ready for the amount of guests that it booked. They double booked our room even though we had made reservations months in advance. we were finally given a room (hours later).  we went out to enjoy our day/night, when we came back we discovered our keys no longer opened our doors. We had to  go back down to the lobby at 4am to get new keys.  To top off this horrific weekend stay,the hotel has a  resort fee that they neglect to tell you about when you check-in.  However,  I asked Prytzel (my desk clerk) if there were any other fees I needed to pay when I checked in.  She said \"no unless you use room service.\" I had to debate with my check-out clerk, Cora, about not paying this fee that was not mentioned to me at my check-in or displayed at the check-in counter. This place is terrible. We will not stay here ever again.