text: This was the first (and probably the last) time that I brought my dog Milo in for grooming.  When I first walked in, the facilities looked clean although the smell was very unpleasant. The lady that greeted us in the front was very friendly, but I was very concerned that she did not ask for proof of vaccinations and she immediately put Milo in a room with a bunch of other dogs. Milo gets very upset and nervous around other dogs so this made me worry about his safety. When i was asked what kind of cut I wanted for Milo I specifically said a short puppy cut, with a round face, and trimmed tail. Not only did she rush through the process, but I felt that she didn't take the time to understand what I was asking for or to explain to me what she had in mind for my dog. When I picked up my puppy, I was infuriated with the way he looked. He was completely shaved off, bushy ears, very blunt clipper lines, and a half shaved half bushy tail. I told her that I was very VERY unhappy with the way he looked, she said that that's what the teddy bear cut looked like (as she quickly swiped my credit card). I guess I will be taking my business back to Petsmart, I feel that the staff there takes the time to analyze Milo, make recommendations on what type of haircut is better for him, and they use visual aids to help me decide on the length of his hair.