text: I am local and decided to spend NYE at the Rivera to see a concert. Big mistake. I purposefully hand picked two front row seats at $100 each and had the floor plan in front of me when I purchased them. I know NYE is big in town so I purchased tickets months in advance. There were 3 sections near the stage and I choose front row section 2 - dead center.  \n\nThe night of the show, I discovered the floor plan had changed. The three front sections had changed to six sections. Section 2 was up against the far wall of the auditorium. The two front row seats I chose were now moved way off to the side. I had a side view of huge speakers and literally could not see the stage at all from my seat.\n\nThe two other couples who sat next to me all agreed this was not the floor plan we choose seats for. All though we didn't know each other, all six of us went to talk to the box office manager together.   \nThe response to our concerned but polite inquiry? Too bad.\n\nAll 6 of us were shocked how callous the box office staff treated us. No apologies and no offers to move us. They told us floor moves happen all the time and we bought our tickets too far in advance and we should have waited. This made no sense to me at all. I planned this night well in advance and I am suffering the consequences for my careful planning? All of us agreed our NYE was ruined. \nI wrote a nice letter to the Director or Entertainment explaining the situation and I never heard a word back.\nWith all the hotels in town, it is no surprise the Rivera is probably last in terms of reputation and image and they well deserve to be. Never again.