text: Is there a minus 5 star review because that's what I would give to them! DO NOT STAY AT RIO!!!!! I have been coming to Vegas for years & years & never in a million years I would encounter something like this!\nWe stayed at room 12004 & we  noticed the smell of odor coming from the hallway, our neighbors told us that they had been complaining but they did nothing.\nWe came back to the room around 2:30 am & got woken up by the itch sensation & that's when we saw some crawling bugs on the beds that we slept in. I freaked out crying because It was all over my body (my leg & arms). I called the front desk & they sent the security up to our room. He provided us with bio hazard bags to put our clothes in. We left all of our belongings & got out of there, only to wait for hours. The managers at the front desk didn't seem that surprised when we told her, offered another room but we didn't want to stay there....not EVER again. We lost everything we brought, only the clothes we wear...& bumps all over my body. They only offered $50 to get a couple clothes to wear in the gift shop where average clothes are around $40-$100!!!!!!!! Las Vegas for I have come here so many many times! It really bothers me that they think this is a normal thing & even mentioned \"Even WYNN Hotel has them!\" WOW!!!!!