text: I am deeply conflicted on rating this place. On the one hand, the food here was awesome... as expected. On the other hand, they really put a damper on my valentine's day dinner! My bf and I were headed to Vegas for the 3 day weekend, and decided we wanted to eat at Ruth's Chris for Valentine's Day. I made the reservations sometime last week for this location on Paradise Rd, since we had eaten at the other location last time we were out there. \n\nWe hopped in a cab and headed over to the restaurant for our 7:15 reservation, only to find a line of at least 20 people out the door (all with reservations as well). Come to find out, they had overbooked their reservations and were running AT LEAST one hour behind on seating people. I, along with many other people there, was pretty pissed off. I mean, what is the point of making reservations, ESPECIALLY on a busy night like Valentine's day, if you still have to wait an hour. I felt especially bad for people who had tickets to shows later in the evening who were trying to decided whether they could wait that long to eat dinner and still make it to the show. And to add insult to injury, the first employee we came in contact with after waiting 15 minutes out in the cold just to get in the door, was oblivious and just asking how long the line was and shocked to hear it was out to the taxi drop off area. They should have sent someone out to inform people of what was going on and apologize. \n\nSo we check in with the hostess, and then head over to the bar, clearly some vodka was in order to check my rage. The bar was packed with other disgruntled would-be diners. About an hour to an hour and a half after arriving, we were finally taken back to a table. And from there on out the experience was as expected, the service and food were really good. It's just a total bummer to get all pissed off before such a nice dinner. \n\nI will be writing an email to complain about the situation and keep you posted of any response.