text: Awful. Awful. Awful. Awful. \nThey are an AWFUL company with a MARGINAL, overpriced product and what appears to be way too close to a monopoly on the Valley cable market.\n\nI agree with every Poster's experience. \n\nRecently I was severely overcharged via an \"AutoPay\" checking account transaction. Literally they dipped-in and removed nearly DOUBLE the amount they should have! To add insult to injury, they made the unilateral, ignorant decision to KEEP/credit my cash rather than immediately return the amount to my checking account.  \n\nIt cost me a tremendous amount of time in repeated phone calls, terrible stress, and skimping on GROCERIES for the week it took them to fix their error!!\nDISGUSTING.\n\nAnd as warning - truly do not ever enroll in AutoPay!!  \n\nThe Banks consider it \"At your own risk\" - and Cox apparently knows this:  they haphazardly commit egregious errors in which they grossly OVERPAY themselves \"by mistake.\"   Additionally, the billing cycles starts 60 minutes after the last one,  which  means you're ALWAYS in a billing-cycle and can NEVER REMOVE Auto-Pay! I had to shut-down my whole Visa/Debit Card - that's what Shiesters they are!!! \n\nI'm just about ready to make the leap to Dish.\nCan't wait. \nBye from me, Cox.