text: I made a mistake by booking a rental with Fox on Orbitz. Well, I made 2 mistakes. The first was booking with Fox, the second was for not double checking the date I scheduled it for (which happened to be in 3 weeks, not sure how that happened). \n\nI understand that I made the mistake in the first place, but the events that followed prompted me to make sure that I tell everyone I know to avoid Fox.\n\nSince we were planning a drive to San Diego, we arrived at pickup at 5am. There was no counter agent (as expected that early) so I headed down to the garage for pickup...but there was no one there either. I had to wait ten minutes for the grubby lot attendant to \"help\" me. After we were told that the reservation was made for the wrong date and there was nothing he could do about it, he told me to \"call Orbitz\" and change the reservation. I cancelled my original reservation and attempted to make a new one, but by then they were out of cars (which they weren't because said lot attendant said they had plenty).\n\nI tried calling their 24 hour customer service number and they did not pick up. I went back down after finally being able to make a reservation online and then they said that it takes 2 hours to populate in the system.\n\nHad to cancel that reservation. By now, it is 6 am  and the counter agents still hadn't arrived, but I was able to get thru and make a reservation on their reservation line. \n\nThen, back downstairs to pick up the car since it was now 6:20 and the Fox employees still hadn't shown up for work. The lot attendant then told me that he could do nothing for me since it was after 6, and the counter agents were now on duty. \n\nExcept they weren't. They were gabbing in the garage.\n\nI go back upstairs. Only to find out that all car rental companies have changed their policy to: if you don't have a credit card you're screwed. \n\nI guess people steal their cars all of the time, so the standard $250 deposit they usually take from my debit card wasn't enough. \n\n...and the worst of it? They were going to do a credit check. Like I want a point taken off of my credit score to rent a car. So I left and thought it would be better to chance a trip across the desert in my 15 year old Buick.\n\nWe made it and had a blast.\n\nTo sum it up, yeah, I made a mistake, but Fox's customer service is absolutely horrible. If you are in a rush or don't want to have a credit card, AVOID FOX AT ALL COSTS.