text: Very disappointed customer. We spent the weekend here at harrahs And decided that after walking the strip we would see the show \"defending the cave man\" which was a very funny show... Anyways, I decided that while being Vegas I did not want to show up to this show 30 min ahead of time as suggested , since the seats are ASSIGNED seating.... So I purchased the closest available seats which were around $50 a ticket. The back seats were $40. I paid the difference so I could show up exactly when the show starts and not have to worry about getting good seats... Remember it's ASSIGNED seating... Well guess what, we show up at 7 (starts at 7) and the lady sat us in the back ... So I go back outside and tell her that's not what I paid for. She states (these seats looked comfy for you two) and because my seats were already taken. After enjoying the show I complained to the box office who offered little help, only to refund me the difference of seats I was given... But to do that they had to refund me and charge me again.... (3 days to process) So now I'm down $100 while in Vegas. While In the room I called JOY the hotel manager who explained what they did was not right and would fix the situation.... Well she didn't... She said since my room was bought through American Express credit card they would not help us with any comps or refunds... Also the box office in harrahs hotel is not a part of the harrahs hotel as she stated so she cannot help me with this situation at all. She was nice enough to give me a food and beverage credit to the hotel... But guess what were leaving, so we can't use it... Thanks for nothing. In a jungle full of competitive hotel service, harrahs lost my business. \nAs for the rooms, clean.... But the pillows were hard and the beds were harder. Will not be visiting harrahs in the future.