text: Worst car rental and customer service  experience of my LIFE. \n\nWhen I rent a car a few weeks in advance of my trip, it better be there. My experience began with a 30 min wait in line (at 10pm on a Wednesday). There were only 2 or 3 reps yet a long line of customers. Meanwhile other rental car lines were moving along relatively speedily. But this wasn't what irritated me. \n\nNo, the reason I'm leaving a review is partially to pass the HOUR+ I've been waiting to receive the car that should have been ready for me at my designated pick-up time. I would understand if I was a walk-up customer and there weren't cars available. But how are there not cars available when my reservation was in the system (along with the dozens of irritated customers). This is absurd.  \n\nThe worst part is how flippant the rep was about it - no attempts to remedy the situation, no apologies even. We were also given a 45 min wait time but were told it would likely be much \"sooner.\" Well it's been 1:15 and still no car.\n\nTo add insult to injury, we noticed that other people who had come after us had gotten their cars and then were given the advice by a fellow sufferer to talk to a rep because they weren't coming out to the waiting area and calling our name as they had promised. She had gotten bypassed and had we not talked to the rep, we would have too. \n\nI will NEVER give business to Hertz again and will be sure to spread the word, starting with this review. If I could, I would rate Hertz  negative 4 stars instead of 1.