text: Absolutely horrible. Spent $1000 to rent a 2014 Jaguar XJL for 2 days. Brought it back on time and full of gas. 3 days later I'm getting over $1200 worth of charges on my card from Hertz. Then a day later an automated \"urgent\" phone call saying I never returned the car. Seriously?!? It takes 4 days for them to realize an $85,000.00 luxury car wasn't returned??? Considering it was already returned, I don't know what's worse. The fact that is was and they had no clue or the fact that it took a machine 4 days to call me asking about it. After multiple attempts to reach the people at the actual Hertz desk at the airport without going through the 800 number and talking to someone in Michigan. I finally had to take time out of my day to drive back down to the airport only to wait in line and then speak to a manager. Never in my life have I met a more lazy, incompetent, unapologetic manger (Veronica). When I walked up she was sitting down in her chair at the desk(no other employee was sitting even though they all had chairs at their computers) I explain the situation and she proceeds to make 4 different phone calls trying to locate the \"unreturned\" car. After she finds it she informs me it was put to the side so parts could be ordered for it. She asks the person on the other line if she needs to charge me for the parts? Yes apparently I stole the cupholder out of the jag which they valued at $80. Yea ya know they're right that jaguar cup holder just looks and fits so good in my Mercedes. (If you didn't pick up on it that was sarcasm)\n\nAfter much argument she told me I chose coverage for the car when I rented it so I'm not responsible for the cupholder. After wasting quite enough time I asked for a printed invoice of my final bill. She then says she doesn't have a printer. Really you don't have a printer? There is literally over 20 computers at the hertz desk. \"I don't have a printer but she does\" pointing to an employee next to us helping other people. Bottom line is she was to lazy to stand up and move to one of the other 18 open computers and print my receipt. She told another guy to walk over and do it. Bottom line she was incredibly rude, lazy, disrespectful and made no attempt to offer an apology for the huge mistake and waste of time on my part. After asking at the very end \"so no apology what so ever? She offered a measly \"sorry\" \n\nVeronica please do us all a favor and resign or learn some basic manners, take a little more initiative and learn to offer an apology when you know your company is in the wrong.