text: Worst customer service I have ever experienced in my life. My mother lives in Summerlin and this is the closest location to her and having her pick it up, I live in Henderson. For my birthday, my mom ordered me a cake as a steady tradition I've upheld since I was 5, specifically for a baskin Robbins cake. My family was all in town and we picked up the cake, and it had no writing on it. The explanation I was given was that \"another person with a similar name, cancelled their cake, and we thought it was this one\". So much for your professional organization skills. After my mom informs me that she's not able to take it back, I drive all the way back up to my moms in Summerlin to pick up the cake, drive to your location and stand with a melting cake in my hands waiting for it to be fixed. Keep in mind, I called earlier and explained my situation to Cassie, whom of which told me she herself would write what I wanted on the cake. I asked after 10 minutes of waiting if they could put my messed up cake now melted in the freezer. I wish I could put a picture in here because of the way this POS cake looked. The scariest thing of all is that these \"associates\" who lack courtesy of greeting customers, customer service skills, organizational skills, after seeing how this individual wrote on my cake, WRITING skills, and basic communication between co-workers, these associates were ALONE. Was I offered a free dessert while waiting? No way, these \"children\" working starred at me when I even asked for what I wanted written on the cake. I am so DISTURBED I was handled in such a way. If I was a parent and I had family FLY IN for a child's birthday, picked up a cake after dinner, took it home and had no writing on it, take it back to have it fixed and be treated in such a way is APPALLING and I would be infuriated, much as I am now. I will never EVER return to this location. I will continue to call the manager until I hear back and I am calling corporate. Train your staff better and take pride in your business, based on your reviews, you clearly have no intention of putting effort and basic customer service into your workplace. Because of this incident, my family left town and my mom works all the time and I ate my birthday cake alone. Thanks guys.