text: Wow. Now I remember why I never cared much for Butterfield's. We had a good experience about a month ago, motivating us to return. Today, our experience could best be described as stressful.\n\nWe checked in early on a Sunday, largely beating the rush. As a party of six, however, we still had a 25 minute wait. Not bad. A half hour came and went, so we checked to see how much longer it would be. They indicated we had already been seated. Quite a surprise to us as you can imagine. \n\nWe were promised we would be next. Another 25 minutes came and went. Another large party was seated. Then, finally, us. Without apology. \n\nService was adequate. The specialty pancakes were fine, but two omelets we ordered were quite disappointing. \n\nA simple genuine apology for the seating screw up would have gone a long way. Or at least then serve us something exceptional.  Treating customers so poorly, whether a result of complacency or arrogance, is how seemingly invincible restaurants like Butterfield's find a path to failure.