text: I have been a regular at the Tempe Improv for years. Years and years. We go probably 5-6 times a year easy. I was so sad when they closed their doors. The first time we went since they reopened was a 4 star experience bordering on 5. I was very happy and so glad to have my Tempe Improv back. So off we went 3 weeks later with the whole family to see another show. Now when you plan a night out, and you have to arrange babysitters etc. You want a night out! My niece got the babysitter, we made a reservation way in advance and we arrive at the door. \n\nBut it is closed. We call wondering what we did wrong and they tell us that they are closed because of storm damage. It happens. This would be completly understandable and they would still have 4 stars. However, no one notified us. Any of us and we all get emails and text updates from them regularly. How hard would it have been to send a blanket email saying we apologize for the inconvienence but we have to cancel this weekends shows due to storm damage. Not only did we arrive to find this out, but the people on the phone were like oops. Not I am so sorry, we will have someone contact you to remedy this, nope. Nothing. Zero. Zilch. Oops is not an acceptable answer. \n\nThis is not an acceptable level of service and so very dissappointing from a local treasure. Customer service is not that hard. A text, email, anything and I would not be writting this review. I would be writting a much different account. I am actually really sad. Oh well. Time to try one of the other local comedy clubs we now have. Gotta love competition, they now have my buisness.\n\nThey have contacted me this week to try to remedy this. I will be giving them another try and will write a review update when I go back.