text: If you can find another hotel, I'd go that route. I've given PH so many opportunities to redeem themselves, but for some reason, they keep messing up! I've never experienced such horrible customer service--both in person and on the phone. I honestly don't think they even understand the concept of customer service, which is unfortunate. Not once has PH ever provided me with the full experience of \"Vegas.\" But it's alright--I'm from southern ca so a trip to Vegas comes far too often than I intend it to. There are so many better hotels on the strip and I've definitely gotten a great experience there!\n\nOhh, and one last thing about ph: my best friend didn't like their pillows...so if your beauty sleep depends on the pillow you sleep on, don't expect much from PH