text: I needed two rooms for Friday night with a short notice of two days, and was able to book one through bookit.com, with a great rate and was very pleased: rooms were spacious, clean, nice and classy. It's 3 minute drive away from the northern end of the strip and I think the value was great for the price.\n\nHowever, there were several frustrations which all relate to the customer service and not the great hotel room itself, so therefore no more than 3 stars: \n\n1) when I went to check in, I accidentally stepped to a wrong spot (a priority check in line). There were no lines for usual or priority clients. So the lady who checked me in later, asked if I am a priority member. I said no, and she made me actually go around and enter from the lay people's side. \n\n1) because of the communication errors between bookit.com and LVH (the LVH system showed one day earlier arrival), the check in process took nearly 30 minutes. \n\n2) The lady checking me in was staring her screen with frozen eyes and not caring if she put me to a hold for eternity or not. In the middle of the process I asked how long it's gonna take because I had booked a dinner and did not want to be late. She replied, 10-15 minutes. Not an apology, nothing, even though I had already been waiting for 15 minutes.\n\n3) The check out process was painful as check in, a lot of financial confusion. Even though I had prepaid through bookit.com, the LVH had put a charge on my credit card, more than three times a sum (and it did not free up until 4-5 days after the trip). Also in addition to that, the lady trying to check me out gave me two bills of 447 something per room, I don't even know so big numbers. I was like \"WHAAT\" and when I showed my papers that I had prepaid, then she gave me another paper to make these new bills void. So I was never charged that 2x447. However, a lot of adrenaline for that money paid. \n\n4) I wanted to pay in cash for a bottle of water ($4), because I did not want to charge it on my card (I used my European credit card for the hotel room and every transaction costs an extra money) . So the lady checking me out told me not to worry about it - I thought it was nice gesture. Sure enough, 5 days later I still saw a charge on my card. I know it's not a million dollar bill, but it was still frustrating, especially as I had asked twice to make sure that I could pay for it in cash.\n\n5) I also sent the hotel the feedback and nobody replied. So their customer service seems to be virtually non-existent. It seems that they are targeting large crowds and making their money on the masses of visitors, not from the quality.\n\nSo the conclusion: rooms are great, but expect a lot of hassle with service.