text: I booked a 3-day rental car for $81.XX and I had my colleague rent the car on the 1st day because I wasn't flying into LV until the day after.  There was a little problem because my colleague is only 24 years old, and he doesn't meet the 25+ rule.  So, for everyday, we have to pay an extra $14 because of that, which I totally understand.   BUT, now all of a sudden, the $81 turned into almost $260!  \n\nSo at this time, my coworker is already in LV at Fox, and I'm still in LA.  He has no mode of transportation to the hotel and CES Intl trade show, so I'm worried about him now since I have to make sure he's taken care of until I get there.\n\nSo I called and talked to GEORGE (Fox worker) because he was the one helping my coworker out.  I  called in, so I obviously initiated the conversation about the issue, so I obviously have the \"right of way\" of talking.  But he kept cutting me off while I'm addressing the issue, but I kept talking over him.  Then he flips the script on me, and tells me, \"Stop interrupting me, or else I will not talk to you and I will hang up.\"  Then I told him, \"You're interrupting me, I called in, I'm the customer, let me speak and address what I have to say, can you stop interrupting ME? Let me talk first since I initiated the conversation\".  Then he keeps warning me, \"If you don't let me talk, I will not talk to you and hang up.\" So then, I ask to speak to a manager or supervisor, and he then tells me, \"There are no managers/supervisors here\", then he hangs up.\n\n(This part I wasn't there, but my coworkers filled me in after) George tells my coworker to rent a car for $40/day just for today, then when I get there tomorrow, I will put it back under my name, so this way, we won't get charged too much.  So my coworkers agrees.  Then George said that he has no credit, so he can't rent a car, even though he has money in his ATM/Debit card with a Visa/MC logo.  So George denied my coworker the car.  That was that.  End of story for now. (No other options were given) So at this point, he's stuck at Fox, and I'm still in LA, and can't really do nothing about it.  I'm over 4 hours away trying to figure out what to do. The only thing I could do is to call corporate.\n\nSo I called Fox Rent A Car corporate office to talk to HR and I explained the situation. The lady was nice enough to transfer me to the GM at the LV location.  (Wait! I thought there were no managers or supervisors that I can speak to, GEORGE!  You liar!)\n\nSo I got in touch with Alfonzo Ruiz, the GM over at Fox LV.  I explained the situation, and he apologized and he said he will take care of my coworker thats been waiting there since he got there, over 3 hours!  Alfonzo informed me that if someone doesn't have good credit or any credit, the only way around it so that my coworker can rent a car is if he provides a return airline ticket/itinerary (Which he has).   This option was never told to my coworker, and all this could have been avoided.\n\nI had to call Fox Rent A Car corporate office to get a hold of a GM at the LV location because George didn't want to transfer me to the GM, stating that there are no manager or supervisors there.  Soon as I talked to Alfonzo, he straightened everything out on a phone call that took no more than 2 minutes!  \n\nGEORGE @ Fox Rental Car LV - Here are some tips for you:\n\n1.) CUSTOMER IS ALWAYS RIGHT! \n2.) TREAT CUSTOMERS WITH RESPECT! \n3.) DON'T THREATEN TO HANG UP!\n4.)  When a customer wants to talk to a supervisor, they have every right to!  NEVER SAY THERE IS NO MANAGER OR SUPERVISOR.  ALMOST EVERY BUSINESS HAS ONE! \n\n-------------END OF REVIEW FOR THIS INCIDENT--------------\n\n-------------Another incident from 3 months ago------------------\n\nAnother incident, I was at this same location about 3 months ago.  There were about 6-7 workers (possibly including a supervisor), I was the 3rd party in line.  There were 3 parties being helped at the desk, and it was taking for ever.  After 35-45 minutes goes by, the line is now 8-9 parties long, and the original 3 parties already being help, were still being helped!  Talk about slow service!\n\nThere were about 3-4 workers that were just standing by talking to each other.  They completely ignored the long line.  I felt sorry for the people behind us in line.  There were open stations or computers and they could have easily helped the line go faster only if they actually WORKED, instead of standing around talking to each other, going to the back room, etc.\n\nVERY SLOW SERVICE HERE!  I let this one slide and I didn't post up a review, but after today's incident, I just had to.  I'm never renting a car at this location every again.  All Fox Rent A Car locations have LESS than 3 stars!  \n\nNOTE TO CORPORATE:  Implement some training for customer service, work ethics, behavior, etc.  PLEASE!  At least TRY!  Because it definitely doesn't look like Fox Rent A Car cares about consumer reviews, customer service, etc.