text: Do not use their ATM\n\nAttempted to withdraw $ for a bike cab when in Phoenix using my bank's card. Their ATM proceeded to charge me the withdraw amount plus $3 but game me no money. When calling the branch to ask for ATM reconciliation, nobody picks up the phone. If anybody has been to downtown Phoenix during the day, they would know only people at conferences are walking around that section of town so I couldn't imagine who they would be helping. After getting routed to their 800 line several times and being told to only the branch or my bank could start that process I decided to give them the ol \"call repeatedly until someone picks up.\" After about 30+ tries, I reached a girl who told me only the phone support number could start this process. Explained to her that several agents had told me the branch had to start this process and ask to be introduced during a transfer to someone who could help. Guess what? I was just sent to the start of the 800 menu again. Was not able to reach anybody after another 10 calls, I gave up defeated but still victorious. Victorious in the fact I don't have a bank account with these unresponsive a holes. Would never consider opening an account with any BofA after my experience with this branch and will be sure tell others to heed my warning.  Thank FSM for local banks!!