text: So here's a business I recommend NO ONE ever visits here in Scottsdale.\n\nI got a call last night telling me that I had won a weeks paid vacation and a iPad with DirectBuy travel for a draw I had entered the week before. We talked, and the customer service rep proceeds to tell me that I wasn't eligible because I wasn't 25 yet (I'm 23), but if I brought a significant other with me that was- it would be ok.  He also mentioned that is there was any complication I would still get a $100 gift card to the store.\n\nSo I rearrange my day, have my S.O take time from work, and I drive an hour out of my way to get to the store, just so the manager there can keep me waiting for half an hour (Tom) to tell me in a VERY un-sypathetic manner that there was a mistake and that I wasn't eligible for anything.  When I asked for the gift card I was promised, he just said there was nothing he could do, and walked off without making an effort to propose any kind of solution.  I then asked the receptionist if there was any way I could give my winnings to be friend that is 25 and she just looked at me like I was an idiot, smirked and said no.  \n\n\n\nThanks DirectBuy for that astonishing customer service!  Most likely the worst I've ever had.