text: You would think that a place that has been open, in this location as long as they have might have a few things figured out.  Hey Management, here's a few pointers for you:\n\nWhen there are events downtown, people WILL show up.  Stop looking so shocked.  We are actually there because the wait everywhere else is too long, and we were forced to look to you by default.  Restaurant staffing is variable, meaning you are allowed to schedule adequate staff for an event night.\n\nWe rolled in, took a look around, checked out the menu and rolled out.  Then we found out the wait at Cooperstown, which was wall to wall with people, was an hour.  So we rolled back to Jacksons.  The wait for food, when the place was at only 1/3 of their capacity was an hour.  For food.  For bar food.  They have 8 items on the menu, most of which are fried.  Has it ever occurred to their staff to, umm, I unno, PREPARE?  We found an outside seat, and I meandered up to the outside bar.  15 minutes later, I finally got served.  I kept my mouth shut, because I watched one of the bartenders berate a woman for complaining about the wait.  Granted, she was a bitch, but a bitch with a  valid point.  They were only serving the people at the ends of the bar, completely ignoring the 30 or so SITTING in the middle.  \n\n$12 for 2 vodka Red Bulls, a fair price.  After learning about the wait, we decided to forgo food, but there was another 15 minute wait when I went back to the cash only outside bar.  So much for them remembering decent tippers.  \n\nThe seating arrangement outside seems weird, awkward and unbalanced, and it only gets worse when you head inside.  I hear they have \"servers\" but since I only saw one looking harried inside, that could be more of an urban legend than fact.  They could easily add more tables inside and rearrange the outside to seat more people comfortably, but given that they can't handle a preconcert crowd, they shouldn't unless they hire some experienced, friendly staff.\n\nI won't be going back anytime soon.