text: I don't need to go back to a smith that refuses to sell pins to a do-it-yourselfer that needs to re-key new doorlocks to older keys.  I will not return to have keys duplicated at this joint nor will I consider them should I need a safe.  This business approach is extremely myopic when one considers how uncommonly a customer will want to re-pin his/her own locks.  \n\nAn employee had to tell me, \"We don't do that,\" after consulting the decision maker, who sat on his long suffering chair and refused to walk 8 steps to the counter to explain.\n\nFor what it's worth, the locksmith in my homwtown GIVES me the pins I need, and I returned to pay for duplicate keys, difficult re-pins and lock-outs.  I also recommend their services to friends.\n\nTwo way street.  Give and take.\n\nLiberty/Stanley just wants to take.