text: Spent a Friday and Saturday night here and really loved the hotel. I love that there's no casino and thus no smoking, so it actually smells good when you enter. It's much less crazy, and a nice, relaxing retreat from the party of Vegas, yet it's only steps away from it when you want to resume the insanity. It's really the best of both worlds. I love that it's free valet and that you don't have to walk a half hour through a self park garage, through a casino, to get to the reception desk. We had a painless check-in, were given a great room on the 40th floor with awesome views, including the water shows at the Bellagio next door.\n\nThe rooms themselves are great. They are spacious, modern, and clean. There was a living room, kitchenette, bedroom, and large bathroom. We didn't use the kitchenette at all, though I guess maybe it would be nice if someone was staying for an extended period of time. It almost seemed unnecessary in Vegas, though. It would probably be helpful for families with babies or small kids. Anyway...the room was great. One thing I thought was odd for a 5-star hotel, was that there were no robes in the room. Not a big deal, but it's something I'd expect from a hotel like this.\n\nThe only real negative of the weekend was on Saturday we realized we forgot an important toiletry item and called down to ask if it could be brought up to us. Sure, no problem. We waited for 20 minutes and then called again. They said it would be right up. We waited another 20 minutes - nothing. Finally, we gave up and had to run out to CVS. This was pretty frustrating, again for a 5-star hotel. For this kind of place you would expect much better customer service (ie: not waiting 20 minutes for an item you request, and if they do make an error and need to be called a second time, at that point make sure that the item gets there). This left a bad taste in our mouth. Even when we went out for the night and came back, we were half expecting the item to be in our room when we got there, since we were assured twice it was \"on its way,\" but there was no sign of it. We also had a slightly longer wait than what I would think is normal for our car from the valet when we checked out on Sunday. They don't have the kind of valet where you can call down for your car so it's waiting when you get down there...you have to go down yourself and show the ticket. \n\nOverall, we really loved how new and clean this hotel was, and how comfortable our room was. That being said, what would have been an excellent stay was put off by the poor customer service. I would consider staying here again if I got a good deal, but I'd be extra sure to bring EVERYTHING I needed because you can't rely on them to bring anything to your room, no matter how long you wait or how many times you call.