text: I am disappointed with Cox Service and their billing practice. It appears that they are attempting to deceive customers with a new promotion. I was very happy with finally being able to receive promotional pricing for services that I use. Usually existing customers are excluded from the best promotions. I was so happy that a door to door rep was able to give me the promotion I had received in the mail a few days prior, had called on and been denied over the phone. The service hook-up for upgrades a few days later went well, and I was so pleased that my bill would be going down quite a bit and that all changes were of no cost to me. Well, today I learn that Cox has charged me a previously undisclosed early termination fee that they have to now investigate before they can credit my account. WHAT!!! $190 charge on my bill and I didn't terminate anything!!! All I did was re-up for a couple more years!!! Just when I thought Cox was finally showing some appreciation for a long term customer. Not!! I am also concerned that this \"error\" may hit a bunch of people who signed up for the door to door deal. Many people may be charged this $190 fee and not realize it. I won't hear anything for a week on this. I am so disappointed in Cox and what appears to be a scam!!