text: from the moment we arrived to the time we left completely poor customer service. our reserved room wasn't, the rooms are not well appointed (eg. no conditioner, no refrigerator, poorly cooled, all the businesses we delt with there were either slow service or just didn't care. we also tried to contact the manager and left a message with the assistant and we never heard back, clearly they don't care.\n\nwe go to Vegas for the whole experience not just to gamble and party. this place is not one we will return to...ever