text: First thing's first:\nThe wax is great.  Quick, thorough, as painless as possible. \n\nNow, service is a different story. I had always received good service but this last time was really, really annoying. \n\nWhen I first called, I was immediately put on hold for 5 minutes and 23 seconds. What about a, \"I'm helping another client, can I call you right back?\"  After I booked, I realized I didn't have my debit card so I called back. Another hold (about 2 minutes) to ask if I could give them my card over the phone. No dice - it's against their policy. But, they said, \"just call us back if you need to reschedule. We have availability before or after.\" So, it turns out I do need to reschedule. I call a 3rd time and placed on hold a THIRD FREAKING TIME. And of course, now they don't have the availability to switch my service. Uggghh. Fine. I'll just rearrange everything to keep my original time. Finally, an appointment. \n\nWhen I show up, there are 3 girls chatting behind the counter. And when I finally get in the room to get the service, the esthetician doesn't speak to me at all. Not one word. Perhaps it was just an off day for everyone involved. Next service, I'll update my rating if things are different.