text: I got a Groupon for HottCakez. I called at 10:11AM on Monday and the Gal on the phone told me to come by at 12:30PM, because that's when they would be open and I could come in and pick out a dozen cupcakes. So, my sister, my 5 year old niece, 7 week old niece, and I went shopping near by to kill two hours. For some reason NOTHING in Las Vegas is close by, the freeway and highway are all so round about, it takes you almost 30 minutes to get anywhere. Anyway, we came back at 12:30 on the dot and the place still was not open. I went up to the door to check and one of those generic clock signs said, be back at and the clock arms pointed to 1PM. Disappointed, I got back in the car, told my sister the situation, and waited. My sister had to make a phone call, so she agreed to wait. 1:00PM came and went, at 1:10PM I called the number again this time with no answer and I left a message, with no returned phone call. A nice Gal, who I assume owns the pizza place, said that the HottCakez owner was there, because her bar is near the back, and she saw them back there. The place never opened...\n\nNeedless to say, we didn't get any cupcakes as promised and we will NEVER be going back. Customer service is horrible. If you can't deliver, don't tell me to come back and then NOT answer your phone. I don't mind coming back another day, just let me know. Just because I'm a Groupon buyer, doesn't make me less of a customer. I spent money already, and haven't even tried your product, and now because of you, I never will. We all get busy or things come up, it's how we deal with it that counts.