text: What is the number one rule of any great steakhouse?  Get the temperature right!  Nothing can ruin a very expensive meal faster than an incorrectly cooked steak.  It just seems so demoralizing after waiting all day to get that juicy taste of Medium Rare Goodness to then bite into a worn leather tough steak.  BOTH of our medium rare steaks came out this way.  Given that we had a show to catch and didn't want to have to wait longer than we already had, we didn't ask them to correct it (which I am sure they would have).\n\nWe decided to come here because the GF used to love going to the old closed-down location in town.  The steak was always cooked perfectly with great flavor, the service was impeccable, and the experience wonderful.  This location missed on all counts.  I really did get the sense they were trying, but it just didn't work.  And we really wanted it to work.  The steak was very tough, it seemed maybe even more than just from the overcooking.  The service was both slow and rushed over the course of the same meal.  Forking over this much cash for a meal that was in no way enjoyable for either of us was just painful, especially when you are treating your love to a meal that is supposed to be special.  When we should have been celebrating our special occasion with joy, I found myself apologizing over and over again for surprising her with the new Ruth's Chris (she didn't know they had opened this location).  We are really hoping that they just weren't on their game, and that they will get back on to par with the levels of the old location.  But until we hear from multiple people that they have turned the corner and gotten everything running smoothly, sadly we won't be returning.  There are just too many other great steak houses in town to hope they have improved after this experience.