text: The Trip \n\nRandomly decided last minute to celebrate my birthday weekend and of course Labor Day (in addition to SLS's Grand Opening) in Vegas, we figured that we would give SLS a try. After all, SLS in West LA is amazing! However, we have a slightly different feel about this hotel after this visit. We'll break this down to help you understand some good things and the bad (unfortunately, they have more issues than positives). \n\nThe Good\n\n- Rate was cheap for the grand opening during Labor Day vs where we normally stay (e.g Aria, Wynn) \n- Traffic getting around in that area is light since it's roughly a mile away from Wynn \n- Some of the staff were really nice and greeted you with a smile\n- Comfortable bed \n\nThe Bad \n\n- Called guest services and was on hold for over 5 minutes. They have this repeated message that states how someone will be with me shortly. I just hung up\n- Valet is a sad excuse of valet parking. I don't blame the workers as they were running and some where standing there. This is an operations issue and constraint. We had to wait several minutes but we tipped anyways even though tips should be service-based. Better service = greater tips. One or two guys running to get each car while some wait around doesn't seem very efficient when you have several people waiting for cars\n- Lack of taxis - If you need to go to another hotel, expect to wait for taxis. They don't come here often and it's a waiting game. \n- Room charge - be sure to check it fully for each person. We found that we were charged over a hundred dollars for some room charge. If we didn't question it, it would have stuck so be sure to check upon check out\n- Working out - small gym as expected. Imagine a very nice city hotel gym and that's what you get. Not like Venetian, Wynn, or Aria's gyms. When I got there, there were no towels. I asked for some and one person told the other person, who then told me that they are out right now. No \"we're sorry let us get one for you now,\" just \"we're out right now.\" \n- Hotel elevators in the hotel is much slower than I'm used to. Maybe for this particular hotel, it's okay. But the end-user experience for me was that I waited too long and is not what I'm used to when going to other hotels in the area\n- Parking garage elevators are another story. We were valeting it but as mentioned, it was taking too long and had to get to our dinner reservations so we mitigated our risk by parking ourselves. It was full so we had to go to the very top on the 6th floor. Guess what happened next? ELEVATOR WAS BROKEN! So we walked in the nice 100 degree heat and then went up to our room to change/freshen up for dinner. Hoping that the elevator would have been fixed, we go back but naturally, it's still down. They should have at least let us know as guests and did something for us for our troubles \n- If someone smokes in the room hallways, you'll smell it. Ventilation is not the best and random statement, when we checked out at 11am, there were 2 condoms in the hallway. Good times. \n- Design was a bit gloomy. Walking around in the casino floor, we did a full circle in a couple of minutes. It's small and wasn't the wow factor we were looking for. \n- Attracting the medium-income families, this hotel should not charge Wynn rates. Instead, it should charge Tropicana or NYNY rates. When we walked to the gym, we saw the VIP area and it didn't look like one. \n- Not a lot of shopping so you don't get that overall resort feeling like you do with some of the major players \n\nThe Conclusion\n\nOverall, it's disappointing that SLS cut corners with this release. From the blanket responses on Yelp! (from SLS management), angered customers, and to the issues mentioned above, we'll likely never stay here again. They are ruining their brand image right now and it's sad to see. If you are used to staying at a quality run resort, you should stay away from here. Again, this hotel would be great the way it is if it was in LA or some other city. Not in Vegas.