text: Don't get me wrong, the gym itself is lovely, the facilities are great, the staff are polite and helpful on the whole. \n\nBUT, they are incredibly poor in customer service, in fact, less than incredibly poor, their customer service is non existent. In fact, even worse, I fully question their ethics, their honesty \n\nMy experience beggars belief. \n\nFor my birthday last year, I was given a present of a 3 month trial membership from my colleague, friend and boss. That was at the beginning of October. It was all paid for and was, to my mind, a membership for 3 months - after all that was what I had been given and I had been told nothing to the contrary. \n\nI went to the gym, along with others from the office, for the months of October, November and December 2011. \n\n2012 brought a much more hectic schedule for me so I gave the gym very little thought and certainly never went there, after all, my subscription was for October to December. \n\nFast forward to March and I start getting threatening phone calls from 07xxxxxxxx numbers, i.e. they look like they're simply mobile numbers of people you don't know. These calls weren't coming from David Lloyd either, no sir, these calls were from a debt collection agency called ARC whom David Lloyd had engaged in order to recover debt from me!! \n\nYes. \n\nYou read that right. I got a present of a gym membership for 3 months, it was an amazing present and I really enjoyed the gym too - but after the 3 months I neither used the gym nor had any inkling that I was still considered a member until I got a debt collection agency set on me. \n\nI have tried speaking to David Lloyd about this, they do not care in the slightest. They have confirmed to me that they only care about getting the money they claim I am due them. \n\nUnfortunately David Lloyd have demonstrated they have no interest whatsoever in their relationship with me, nor the fact that they have turned an ambassador (I believe they genuinely are a great gym, facilities, staff etc) into a hater. \n\nI can in no way any longer endorse either this gym or the parent company, simply because of their insistence that I pay for something I was never aware of being liable for.