text: Made reservations for 3 people for the Sunday Morning brunch.  Looking at the reviews you should see a common thread, the food is good if sometimes inconsistent, the service in horrendous.  Not bad, really horrendous, as in stupendously  bad.  Bad in a way you really dont want to use the word bad, it deserves so much worse.\n\nWe showed up at 11:50 for our 12 o'clock reservation we then had the opportunity to stare at the reservation desk for 5 minutes because the woman who was supposed to be the hostess was nowhere to be found.  Finally got sat down as the hostess was talking on the phone while trying to seat us, oh such spectacular manners.  After being sat down bartender came and asked us if we would like drinks.  Explained that we would like the Champagne and Trifle special.  He left our iced tea showed up five minutes later.  Our server took our order of the Sampler Appetizer and brunch items and then wait began...the long long wait.  \n\nAfter waiting 25 minutes no sign of the bartender and someone we hadn't seen before brought out a salad...no sampler platter, but a salad...that no one ordered.  So I'm at 25 minutes no iced tea left, sitting on the patio thinking something to drink might be nice.  My favorite smarmy bartender walks by and I ask him about the champagne ordered almost 30 minutes prior.  \"Well you aren't qualified for that special\", now let's discount the fact that I spent six years in college so I'm generally able to read simple offers with no assistance.  My friendly bartender obviously was not that intelligent.  Explaining to him the offer and the fact that I did indeed qualify for it I would like it fulfilled he left, as he left I asked to speak to the manager.  7 minutes later out he comes...I of course still dont have the appetizer that was order over 30 minutes  earlier.  I get an apology and an excuse from him, I really wasn't in the mood for either.  The last thing I want to hear is \"Well I just got in\" a much more acceptable response would have been \"You should not have to deal with these kind of issues when choosing to dine here.  I will make sure that everything is taken care of for you.\"  That could have salvaged the entire meal.\n\nAt this point I just assumed that Mr \"I just got here\" Manager would make sure everything else was going to be smooth.  I overestimated his ability to run a restaurant.  My wife went without anything to drink for over 10 minutes.  We finally received our food 48 minutes after sitting down.  Not bad if we were ordering something more complex than a filet sandwich with greens or fish and chip sliders.  Of course the side of curry sauce I ordered could not be delivered with my meal.  Instead I waited another 7 minutes for that and they still managed to still charge me an extra dollar for a sauce for my cold fries.\n\nGenerally the theme for this meal was the food was ok, when it was delivered correctly.  The service in case I forgot to mention it....was horrid, I would use a different word that horrid if I could find one that would turn my stomach dealing with the complete incompetence I had to deal with.\n\nIf after reading this you choose to eat at English's Quintessentially Slow Gastro Pub (I stole the \"Quintessentially Slow\" part from a friend of mine who happens to be a genius) I hope your experience is better than mine because I'm fairly certain it could not be worse.  I forgot the cherry on top of this experience was the Bartender telling me taking care of drinks wasn't his job.\n\nUpdate- ** I have great respect for an organization that states \"Our goal is to provide the kind of unique and genuine sort of personal care and attention that our customers tell stories about\" That certainly was not my experience on Sunday as reflected in my review.  What also is not stated in that review is the spot note I received from the owner after reading my review.  Too often restaurants are way too quick to offer free drinks or meals to compensate for problems and layer apologies on top of that.  What I have found is sadly lacking is someone willing to take accountability of problems.  In this instance Jacob at English's has risen far above his peers.  Hopefully I will in the future have an opportunity to dine at English's and have an experience that I can \"tell stories about\"  At the least I am now convinced that at least one person at English's understands and has a passion for the food service industry.