text: I had a terrible experience with Sterling Auto Body in Peoria. After I was involved in a front end collision I had my vehicle towed to Sterling at the recommendation of my insurance company. I was told that because they were a direct repair network shop the tow would be free.  They ended up billing my insurance company $80 for the tow.  After about three weeks I got a call that my car was done.  As I drove it home I realized how dangerous the car was to drive. The brakes were not adjusted properly after the car was put back together. If someone test drove the car before they called me they would have realized how dangerous the car was to drive. I immediately took the car back. The second time I picked my car up I noticed that the bumper was not lined up correctly and it had a rattle when I drove.  The bumper was fixed but I was told the rattle was normal because my car was \"older\" (2007 with less than 25K miles). After I picked up my vehicle the third time I took it to Firestone and explained that I had a rattle under the hood.  They immediately noticed that a couple of aluminum plates on the fire wall were overlapping and fixed it for free, on the spot.  I had also pointed out to Sterling that the engine had a shake it did not have before the accident.  Again, I was told this was normal and it would probably smooth out over time.  I took the car to my mechanic who discovered a hairline crack in a motor mount. After several weeks of going back and forth with Sterling, my insurance company, and my mechanic the car is now fixed and running great.\nDealing with Sterling was extremely frustrating and I would not recommend them to anyone I care about.  They dismissed my concerns as being too critical.  I had to take my vehicle to two other shops in order to get my vehicle running the way it should have the first time I picked it up from Sterling.