text: My friends and I stayed at the Trump International Hotel from 4/29/11 to 5/1/11. We had a bad experience from the moment we arrived.  The valet who unloaded our car opened the back of the van hastily and several of our bags fell out, he picked the bags up without apologizing placed them on the bellhop cart and as he pushed them away our bags fell off the cart again.  When we walked into the Lobby we were extremely impressed, it was gorgeous!  They pump in floral scents and there are chandeliers and gold everywhere.  But, that was where it ended for us.  The hotel claimed to not have our reservation even though there was a hold placed on my friends credit card.  When they found our reservation they said they would not be able to place us in adjoining suites.  When we argued with the girl she suddenly found two suites for us.  We entered the suites and began looking around.  At first sight the suite was beautiful, then we noticed a weird hissing sound coming from the windows, when we asked the bellhop about it he explained that sometimes the window system that allows fresh air in will break and we might be unable to close it, but he suggested we call the maintenance staff and they would bring us some duct tape to tape over the vent.  Really?  The TV in the living room area did not work and we had to call maintenance to come and fix the TV.  The TV in the bathroom did not work either.  The beds were made, but the carpet was filthy, and there was dirt on the sofas.  There were no extra towels (one bath towel and one hand towel per bathroom in both suites), no extra toilet paper or tissue, and one pillow per pullout sofa.  As we were unpacking one of the housekeeping workers came to the room to apologize for the room being unfinished, she complained to us that it was because \"they called me and told me to stop cleaning\".  I found it unprofessional she would complain to us.  The man who came to clean the carpet (yes, it was bad enough they had to shampoo the carpet) apologized for the room and said it was unacceptable that we were given a room like that.  When one friend who did not drive with us arrived, the valet lost her key.  She handed it to him, he somehow dropped it and he approached her as she checked in and accused her of not giving him the key.  When she was unable to find it in her purse they told her that because SHE lost the key they would need to tow her car at her expense.  They called her a few minutes later in the room to tell us that they found her key on the ground under her car.  Again, no apology for being rude.  The only staff we had contact with that were friendly were the room service staff.  Although we did find it odd that they never once rang the doorbell, they just entered the room.  The good things about the hotel were the lobby, the roomservice (reasonable prices and delicious food), and the free shuttle service.  I also liked that it is the only pet friendly luxury hotel in the area.  They even sold pet \"gifts\" in the gift shop.  But, I will not stay at this hotel again.