text: I went here in a bid to support a smaller coffee shop than the multinational Starbucks, Chocolate Soup's neighbour on Hunter's Square.\n\n\n Oops, mistake. There were 2 people in front, yet was ignored for 5 minutes, and waited 10 for the order. A polite 'Will the coffee be much longer, please?' was met with breathtaking rudeness, at a very loud volume, by the supervisor.\n\n\n But at least it stopped her bullying the hard-working barista for a moment.\n\n\n He, and the decent macchiato he made, were the only saving grace, and get a star each.\n\n\n I've worked in coffee shops before, so I'm perfectly aware of the stress and demands of the job, but equally aware of the importance of customer service. I sincerely hope this problem has been rectified.\n\n\n Until then, Starbucks it is.