text: I love Coffee Bean for the unique, malted taste of the powders. I do not love this location though. \n\nAbout 3 months ago, I received a free drink for buying a $25 gift-card. I ordered the new toffee-flavored drink, and said I wanted it OVER-ice (I've learned to use that term with this chain) and with non-fat milk. The girl said something about how it's already pretty low-fat. That should've been my clue that there was a disconnect in communication, because what I was handed was one of those disgusting Ice-Blended drinks. Sweeter than a milkshake, that's why I don't like them. That's why I STRESS \"OVER-ICE\" at Coffee Bean. I really wanted to tell her it was wrong, but the girl was really nice, I was in a hurry and not to mention, the drink was technically free. I drank MAYBE 1/6 of it and dumped the rest when I got home. It was an extra-large, too.  \n:/\n\nSo the reason I decided to post this review, is because of my boyfriend's experience this morning. He ordered an iced black & white mocha. What he got was a HOT mocha. He is shy and dislikes confrontations of any kind, so he just accepted this completely wrong drink and left. He said the girl that took his order had no personality, and when she called his drink to the barista, she said vanilla latte, which he did correct at that point.\n\nI used to be a barista, and there really is no excuse for bad service like this. I could MAYBE understand a mistake happening once in awhile if you're working the bar and have 20+ cups lined up during the morning rush (not exaggerating), but for someone working the register to screw up and have lackluster personality to boot... not cool.\n\nI'm not sure I'll go back to this location again or not. Sometimes I feel it's just not worth the hassle after a couple bad experiences.