text: Overall, I think The Cosmopolitan is one of the best resorts in Vegas. I'll start with the many positives:\n\n-Excellent modern design\n-Courteous and understanding staff (with the exception of some of the housekeeping staff)\n-Large variety of eateries and shops on the second and third floors away from the super busy and smokey casino floor \n-Super high tech! You can control everything from the TVs in your room\n-STUNNING views looking out at most of the strip and the Bellagio fountains! (This upgrade will cost you more). Our room on the 57th floor even had a balcony with a comfortable lounge mini sofa.\n-The Identity membership is totally worth it. Even though everything is pricey in the hotel, signing up for this program will give you cash back to use at pretty much any of the places inside the hotel during your stay\n-Great central location on the strip (smack in the middle of the main action (close to Bellagio, Paris, Planet Hollywood, etc). \n-Right next to City Center \n-They even have Tennis Courts on the 14th floor next to the gym and pool. The gym is also pretty high tech and large\n\nThere were also a few negatives though:\n-They were SUPER CROWDED on President's Day Weekend (this is understandable, but they needed more CoStars (their customer service reps) at the Front Desk! Seriously! The lines were crazy long to check in! \n-While all the high tech elements are cool, they often stopped working or were buggy (our TVs went black or fuzzy often). They also had a problem with their phone system while we were here. We tried to call the front desk and were put on 20 minute holds every time! To their credit, we complained at check out and they comped one of our charges at The Wicked Spoon Buffet.\n-The housekeeping staff was a little rude and pushy. They wanted to clean our room in the morning, and they knocked at least three times all within an hour. Can't they just come back a little later in the afternoon?\n-The design of the rooms is a little odd (they are very spacious, but there's a random kitchen with a microwave and a dishwasher smack in the middle of the room. They had to install two TVs in each room because the kitchen takes up the space in the center. This is a little funky.\n\nOverall, a great destination in Vegas. I would definitely recommend it! Splurge for the Bellagio Fountain view. It's totally worth it.