text: There are people that work at The Apple Store that I adore (hi Katie and Paul!) but there is an undeniable issue with the way they treat customers who need technical support, I'm flabbergasted they don't have a way to better manage time, employee resources and shit, my expectations of what's a reasonable amount of time to wait for a technician! It's just downright insane, and the fact that they can't tell you anything about the wait makes it worse.