text: I know, I know, my last review says I won't be back.  This time I mean it.  I was persuaded by a friend and succumbed to the pressure.\n\nI'll get this out of the way, the service was fine.  Nothing to complain about.  Even though we complained about 2 of the meals we had they handled it with professionalism.\n\nI had the turkey burger, which sounds great on the menu.  It was bland, flavorless and had way too much bread.  In the industry they call this \"bun coverage\" and this freaking burger didn't come close to covering the footprint of the bun.  The people they have cooking in the back obviously don't know how to check a burger for doneness since there was a big hunk taken out of the burger where they hacked it with their spatula.\n\nMy buddy ordered the steak wrap (whatever it's called on the menu) and it was served \"burrito style\" (note there's a difference between a burrito and a wrap) with so much rice in it and virtually no steak.  For like $11.00 he complained and they fixed it.\n\nMy sweet, innocent baby girl who only eats pizza and French fries shared my way too salty French fries that were served with my burger and had to order a flatbread off the menu for $9.00 which had a big hair in it when it was served.  Since we complained about the \"wrap\" the Manager came over and said \"Yeah, the waitress said there was a problem and asked me to come over?\"  We told him the deal on the pizza and he asked \"did you send it back?\" and when we responded he just walked away.  That's it, no apology or anything.  So, we ordered a cheese flatbread with nothing else for a kid were charged full price and got an extra hair in our serving?  The people that own this place are \"professionals\" right?  What the heck?  Train your Managers how to handle issues when they come up.\n\nPlus the outside dining area was unkempt and very dirty.  French fries and food debris were all over the place. \n\nFlavorless, overpriced, but PACKED.  I think people want this type of restaurant, but Big View IMO doesn't execute well at all.