text: Man. We had such a weird stay at this place. My husband's family is local and we were looking for a nearby resort to stay at for visits. We are skeptical as to whether we found it at Red Rock. \nThe pros are the staff. A lil' shout out to Ronnie who took care of us when no one else seemed able. Also, Britney at the pool really tried to get us our food, against all odds; we appreciated that. \nFRIDAY, 8/29: So, let's start with check-in. When I got to our room the CD player was broken and there was an old, half used bottle of lotion left by the bed. Nasty. So, I called the front desk. I wish I remembered the name of the manager who \"helped\" me. I think her name began with an \"s\", she was around 5'2\" with long dark brown hair. She sucked. \nHer first question was short, \"Well, what do you want us to do?\" First, I'd like you to stop being a bitch. Barring that, could I please have a new room? She offered to send someone up to clean the room again and to look at our CD player. If I wanted to wait around for housekeeping and a maintenance man, I would have hung out with my landlord for the weekend. It was 8:30, I just wanted to settle in for a few minutes, shower, and pick up my husband at the airport. \nI asked for a room change, which really seemed to put her out. And when I added that our room was overlooking a parking garage and was there any way we could have a better view. she cut me off numerous times, assuming she had some idea of what I was going to say. We didn't care if we were looking at the pool or Red Rock--I was perfectly happy to look at the strip, I just preferred not to look at Level 4 of the East Garage. \nLong story short: We were eventually moved and got a better room, but not before the the manager unloaded her obvious stress on me at the start of my \"relaxing\" weekend. I really wish I remembered her name. She was working Friday, August 29 at 8:30 pm. That's all I've got. \nSATURDAY, 8/30: On to Saturday. We get a couple's spa massage package. When my massage therapist calls my name, she followed through by snapping her fingers, saying in a chirpy voice, \"We are just trucking through these!\" That is NOT the first thing I want to hear before a massage. You're going to TRUCK through my hour of relaxation??? And truck she did. She was *fine*, (good pressure, adequate technique. Didn't really listen to my specific requests though)   but about 10 minutes before the end of my massage she says, \"I'll be right back!\" Is gone for two literal minutes (a long time in paid massage time), comes back and gives me the roughest head massage to finish. Seriously, I've had noogies from my brother that were more relaxing. The kicker is that she took two minutes out of my massage to deal with \"maintenance issues\", but didn't give me two more minutes at the end. \nWhatever. I headed back to the spa, with a plan to relax in the jacuzzi only to find a layer of blackened scum floating on the top. Gross. \nWe head back up to our hotel room with a plan to hang out in our room tub and drink some bourbon. \nWhen we get back, we realize housekeeping hadn't refreshed our glasses, so we call down for clean glasses and an extra robe. An hour passes... we call down again. 30 minutes pass... we call again. 20 minutes pass and we get our requests--finally learning that they had asked housekeeping to bring us our stuff. She had been cleaning other rooms. \nSUNDAY, 8/31. We go out for breakfast. Come back. Our room is cleaned... and our housekeeper had respectfully chosen to leave our dirty bourbon glasses from Friday and Saturday there for us. Apparently she thought we were taking up a collection. \nMONDAY, 9/1: Our last day. Housekeeping comes knocking at 8 am. We hear the room key and have to wake up after a VERY LATE night, to turn the paddle lock. Pass out. 8:45, housekeeping is back. Granted, there is a DND button by the door, so it was partially our fault. But... 8 am? We're checking out in three hours.\nWe decide to spend our last few hours hanging out by the pool. When we get there we want to order breakfast by the pool. Only \"today only\" they don't start serving until 10. Totally fine, but it seems like a bad call on management's part. It's a long weekend. A very busy long weekend. This is generally the last day of people's stay. Why would you make brunch an hour later? \nAnyway, not a bad weekend overall but, as you can see, there were quite a few glitches here and there. Also, the staff at the Red Rock were consistently helpful and pleasant (except for that stupid bitch manager... Friday, Aug. 29 @ 8:30 p.m. HATE HER)--so that's a plus. This place is fine, but it's not anything more than that. It's a shame because we live in LA and since my husband's family lives in Summerlin, we were looking for some place close to stay during our regular visits. Sadly, we may have to continue on with our search.