text: I'm still on a journey to find my new nail place that's closer to home. I tried this place based on the amazon reviews, I found a coupon for a $23.99 gel mani, it was on my way home from work & they were able to takes that same day. I called ahead  & scheduled a 5pm appt, on a Thursday. I showed up 20min early (my errands didn't take as long as I was expecting) so didn't mind waiting. \n\nIt was now 5:03p & I was still waiting (5 appt, not a big deal). But then, a regular came in after me (they greeted each other by name). She sat by me for a few minutes, then was taken to start her mani before me! Finally at 5:15p, the lady (seemed like the owner) took me to a seat to start the process to remove my gel polish. I'm not big on talking while getting my nails done, but she didn't say 1 word to me. And she made feel like I was an inconvenience to her (even if I was, I'm paying you money to run your business). So after putting the tinfoil on, she said I'll wait 5minutes, that's standard. \n\nFinally, around 5:32 (15 min later) another girl, Jessica greeted me, apologized for the wait, & began. She gave me a small water bottle, cleaned her tools in barbacide, thanked me for waiting & did my mani. Jessica was sweet & the highlight of my trip.  Although, I am not satisfied with my French tip mani I received... We met at the register & I handed her her the coupon. Because I received French tip I assumed they would honor the \"gel mani coupon\" but add an additional fee. Jessica spoke to the lady I assumed is an owner (the 1 who started to remove my gel). Jessica then told me they cannot accept the coupon & had to pay full price. Did I mention no where on that coupon does it list any restrictions?\n\nThe time was now 6:40p, 2 hours after I arrived, 1 h 40m after my appt time, I just wanted to go home so didn't argue. So, NO, I will never go back. It's a cute, small, clean place. But not only did I have a horrible 1st impression, it wasn't a good job. The polish didn't cover my full nail (looks as if some of my nails already 'grew out'), the white isn't even (looks like some areas are missing a coat), & there's a white cloudiness in some areas of my nails that are supposed to be the 'natural' color. \n\nI'm glad majority of people love this place. But my 1st impression was so poor, Pretty Little Nails is not getting a 2nd chance with me.