text: I'm not one to slam a service, especially if I haven't used it, unfortunately here's my experience. I called Insectek becuase of everyones' 5 star comments on Yelp. I was calling for a quote. I told the owner that I had brown dog ticks in the backyard and some in the house on the dog beds. He asked for my address (Arcadia) and the size of my home and lot. I told him 2400 sq. feet, and the lot I wasnt sure of but that it was around 3,500 sq. feet. He quoted me $700 for the size of my property for outside and inside treatment (visiting a total of 3 times in a 30 day period so every 7-10 days or so), then the bi-monthly service would be $68 every 2 months. It sounded expensive. He told me that it might even be more than that depending on how hard it would be to get to the ticks and the size of the property and conditions... I thought to myself hummm... that ounds odd. He said that they charge a normal price for how long they stay to do the work and treat tthat they would do my carpets as well. Not the entire carpets but the very edge up to the baseboards on all areas of each room as well as the corners and any crevices that may be on top of the baseboards they would spray in. It sounded very thourough. He offered to have Lucio come out to give me a firm quote 2 days before my appointment bc i ne. If you click on their website from the yelp add on the right hand side you will see that you get 50% off your initial treament... I asked the owner about that while I was on the phone and he said that has nothing to do with treating ticks and that its entirely different and a different process... so there went that discount. However, it doesn't say that on the website. Oh well, I set the actual extermination appointment for this Friday at 10:30 am, I arranged my father in law to watch the house while I take the kids out to the park and lunch waiting for the chemicals to dry. I told him that It was still good for me to know the firm quote though so we arranged for Lucio to be at my house at 12:30pm today (Wednesday). Mind you, I have called 3 other companies since my convo. with the owner of Insetek. They have all quoted anywhere from $200 to $300 for the extermination and $45 to $50/month after for upkeep. I was starting to get the vibe maybe I was over quoted but I didn't call to cancel my \"firm quote\" appointment with Lucio just yet. I wanted to see what Lucio had to say about why it was so much money upfront for coming 3 times the first month and higher on the monthly side, with no guaruntee if it didn't work... also maybe there was some magic potion they used on brown dog ticks that I had never heard of, so I wanted to give them a chance based on the reviews. He arrived, yes he's very nice, and friendly and calls you mam and shakes your hand is well dressed and wears booties... but the second I asked him about what chemicals he was going to be using it threw him for a loop. He was off his game. I told him that I just wanted to know the names of them and the gallons he was going to use on the size of my property and about how long it would take. He stumbled on his words, told me that the office could email me that kind of thing and that he would just walk the property and see. I also told him before he walked the property that I had gotten 3 quotes since my phone call with him and that they were sooo much less and I was just curious why. He asked me how much and I told him.. He hopped on the phone and called the owner while he was outside. He came back inside and said that he would charge $500 if I did the bi-monthly service for $68 a month and wanted to set an appointment. I told him that I already had an appointment for 10:30 am on Friday and that I would see him then after he could somehow get a list of chemicals that were to be used on my exact property and size.... He said, well I filled that spot since you needed a firm quote first so we need to reschedule and we need to do it tomorrow. He said he would provide a list of chemicals. I was not feeling too great about things becuase they just lowered the price randomly... at that point I had a feeling this wasnt the right place to do business. My gut was telling me that I should cancel by the end of business today and go with another company. What made things so obvious that this is a shady company is that Lucio stayed in his car in my front driveway for 10 min. talking on the phone, I was on my phone as well calling the other companies to see if they could give me an idea of what the exact names of the chemicals they use are called to see what they are called. Just then Lucio walked up to my door and rang the doorbell. I opened it up and he said, \"The names of the chemicals are Temprid, Suspend, Bifred granuals.... but we don't usually do this. Will you be keeping the appointment or no?\" Cancelled. Nice guy, bad business play. Expect the unexpected. Never expect a sale.