text: I'm not one to write a bad yelp normally as I understand how damaging they can be. My negative review of the budget rent a car at the Phoenix airport is mainly about the rudest individual working there that I have ever come in contact with. We picked up our car at 145pm on Friday, November 7, 2014.  I made our reservation through costco travel as I do most times when we go somewhere as their rates are the best. I had my confirmation loaded in my trip it App on my phone. Their system at this location of taking a number and being seated to wait your turn was great! No standing in line, instead comfortably seated in the waiting area waiting for your number to be called. This took about 15 minutes. Not horrible. Unfortunately my pleasant experience ended there. I was asked to go to a window where agent Barb was to help me. She was unable to locate our reservation. I showed her my confirmation on my phone and she immediately told me it was not their confirmation number. I advised that I had booked through costco to which she rudely responded, \"we aren't the only company they use, try next door\". I assured her the reservation was with budget but she insisted I was mistaken and again suggested I go next door. I began looking through my emails to find the confirmation to see if it included budgets confirmation number. When I found the email, I handed over my phone to her. She scrolled through it then shoved my phone in my face and said, look, this is OUR confirmation number not the other one you gave me. What difference does it make? Do you have a reservation or not? She was now able to locate the reservation and proceeded. Never was there an apology or explanation. Next I had to endure what can not be described as anything other than badgering me into additional insurance. I understand they encourage their workers to do this and may even bonus them on their success in some way. I get that. But when I say no thank you six times, I truly don't want it! She went on to make me feel like a degenerate for not taking it as it could cost tens of thousands of dollars if something were to happen. This is easily at least the hundredth car I've rented over the years and I'm very clear on the risk of using my own insurance over theirs. I didn't need schooling from this rude individual. I would definitely rent from budget again as everything other than barb was terrific. Just a heads up if you find yourself at this location standing in front of barb, I'd suggest passing your turn and waiting for the next agent!