text: Such a disappointment. I'd had a wonderful meal at the NY location with impeccable, accommodating service and presumed we'd receive even better in Charlotte where the restaurant was located in our hotel.\n\nThe first day we tried to get breakfast at 10:31 and were turned away because they shut down at 10:30. When we returned from shopping and tried to get lunch at 2:32 pm we were initially told we were again too late until we asked for a manager who agreed to let us order a few small, cold dishes. Okay, the place is entitled to close between meals - though surprising as they are the only restaurant at the Ritz Carlton.   \n\nThat evening we had a party of 8 dining and I requested my Dover sole be made without butter and with olive oil instead. What I got was a small piece of  dry fish with olive oil and capers served in side dishes. Seriously? For $45.00?\n\nSorry but this outpost was not worthy of the name or Ritz Carlton location.