text: If you want to win in Vegas, stay far away from this place!\n\n2 shuttles to get from the airport to their lot.  Even though they had 7 attendants working the counter the line had about 25 people in it before I arrived.  After a 25-30 minute wait in line I give my CC and license to the attendant who starts to process me but then gets a text and tells me to wait while he responds to his text, to top it off he gets a second one and leaves the counter to answer this one!\n\nI finally get my paperwork and am told to go outside and find someone in a blue shirt who will show me the cars.  One lady looks at my paperwork as well as that of an older couple and walks away.  The second employee tries and eventually does help the elderly couple, then proceeds to meet a co-worker and they both wander off.  At this point it's going on 45 minutes and I'm fed up, I go inside to see a manager.  After 10 minutes a manger comes out and I tell him to cancel my rental.  He says he will get me a car and I told him \"No thanks\".  10 more minutes for him to cancel my rental and give me my new paperwork.\n\nI took the shuttle back to the car rental facility and reserved a car on my phone en route, 15 minutes after arriving at Alamo's area I was driving out with my car at a comparable price.