text: I'm sure at one point in time Max Brenner was on point for food and service, but with the recent news that this location is closing on April 13th, I feel like this may have deflated some of the employees, and it is reflected in their service. \n\nWe were seated as soon as we got to the restaurant, and our server was very warm.  My girlfriends and I started with two white chocolate chai, one being with soy milk.  When our server brought the drinks out, I asked which one was with soy milk, and received a \"I think it's this one?\" in return.  Strike one.\n\nWe hone in on what we want to order.  I ordered a Lazy Breakfast with sausage, cheddar cheese, and onions, and the girls ordered their plates.  We waited for about 20 minutes, and our server returns with plates in hand.  I take a peek at the meal, and notice it's bacon with no onions.  My girlfriend's order was also incorrect.  Strike two.  We informed our server, and he immediately took the plates back, and had the manager come by to let us know that it wasn't our server's fault, however the fault of one of the chef's in the back.  He apologized and let us know that we would be receiving our meals in a few moments.\n\nWe waited for another 15 minutes for the food to arrive.  At this point, our third friend was nearing the end of her meal, and we were just beginning.  Whatever, no big deal.  We're making the best of it at this point.  We stop our server and ask for ketchup and extra napkins.  He gives us a thumbs up and replied that he would be back in a few moments.  We waited for about 10 minutes before we flagged another server down.  Strike three.  **You're Out!**\n\nThe food was mediocre at best.  It was a simple egg scramble with sausage, cheese, and onions with a side of country potatoes.  The only part of the meal that was unique was the sugar biscuit with the side of chocolate fondue.  It was pretty decadent for breakfast, but still delicious.\n\nAs we were nearing the end of our meal, we ordered two mochas to-go (one with soy milk, once again), and asked for the check.  After another 10 minutes of chatting and waiting, our drinks come out with the bill.  I ask our server which of the two drinks was the one with soy, and once again I'm faced with a blank stare.  Strike one.  I give him my card to pay for our meals, and he returns after a few moments with the receipt.  I take a look and notice that he's overcharged us on our bill.  Strike two (but I suppose I should have looked at this prior to giving him my card.  I'll call this strike one and a half.)  We point out the mistake, and he promises to alleviate the situation.  He takes the receipt and leaves our table for another 20 minutes to speak with the manager to fix the amount.  Strike three for the amount of time we've been sitting at the restaurant with the intention of a quick breakfast prior to leaving Vegas.  **You're Out!**\n\nOur server arrives back and theatrically rips up the receipt stating that it wouldn't be charged on my card, and that the transaction was voided completely.  He notifies me that he would return with the proper receipt with the updated amount.  While he's away, I check my Chase app to find that my card had indeed been charged and placed on a hold.  Strike one.  I understand there are certain policies in place, but it would've been much more appreciated if he had correctly informed me realistically of what was going to happen: you're going to be charged, we'll refund that amount after a few days, and you'll be charged again for the proper amount.  After his return to the table, I showed him that it had been taken out of my account.  I'm once again faced with the blank stare that I've grown accustomed to during this visit.  Since for some reason I wasn't able to obtain a receipt of the voided transaction, I asked for something in writing stating that the amount would be refunded.  He leaves for another 15 minutes to acquiesce my request.  Strike two because we've been sitting here frustrated for close to two hours.\n\nI end up paying once again and speak with the manager who has already come by our table for the food mixup.  I ask if there's any way I would be able to retrieve a copy of the original receipt, and he declines.  I ask about the timeframe on the refund, and he states that it should be applied by the evening.  He became defensive stating that this \"happens all the time\" and it's \"totally normal\".  He then goes ahead to blame my bank for the pending charge and takes no responsibility.  Strike three, **You're Out!**.\n\nThis appears to be a shut out, ladies and gentlemen.  Max Brenner, you are bad and you should feel bad.