text: Wednesday, Girls' day for 4 (two rooms)\n\nReservations-Making reservations = not seamless, took two phone calls and a facebook post to recover the summer deal on the rooms.\n\nCheck-in...this hotel was desolate!  The pools, restaurants, halls, grounds were an expected AZ summertime wasteland.  Yet they stuck us with two rooms with a less-desirable view.  What?  You can't spare a golf course view or an upgrade during your 'off' season?  All four of our room keys failed, for two different doors, nothing like having to phone down and then WAIT!!!\n\nConcierge - left us messages to come see her for a special Starwood gift.  It was an apple shaped cookbook of apple recipes...ummm, I appreciate the thought, but what the heck does this have to do with AZ, Spa retreat, or luxury resort???  She also had unrelenting eye contact.  Very odd experience.\n\nRoom - nice and neat.  Upon one use of toilet (#1 just so you know!), the toilet overflowed, which then had us calling for a handy-man and again another WAIT!!! \n\nSpa - \n+ 30% off services for Phoenix residents on Wednesday!\n+ massage was awesome!!!!\n- small, scratchy spa towels\n- showers aren't the mulit-flow (rainforest) showers like most spas (disappointed with that)\n- hot tub right next to the restrooms, ewww!\n- It took FOREVER for the receptionist to charge 4 massages to one room number...again, another WAIT!!!  \n\nPools...\nAdult Pool\n- Cabana reserved...NO other Cabana's reserved and they gave us the worst one, furthest form the pool.  What????  We moved, of course, but these are LOW rent Cabana's...I know this isn't Vegas, but 4 chairs, a table, a fan, and some iced water for $80??  \n- Bird POOP everywhere...on the chairs, on the umbrella's, on our clothes...ewwwwh!\n- Got 2 Midori margarita's in and they ran out of Midori.  WHAT kind of place is this???  \n+ Coco, the pool guy was awesome!!  Very friendly, searched the grounds to get us another bottle of Midori, and took off the Cabana charge for our trouble.  That is good service!!  We love Coco!!\n\nKids Pool\n+ The good thing was that there were hardly any kids so we could do the slides and lazy river with no trouble.  Don't get me wrong, I like kids, I have 2, but not when it is a girls' day.\n+ Slide was fun.\n- Tons of teens working their summer job...more interested in chatting it up with co-workers or totally uninterested/bored with the whole thing.\n\nHousekeeping...ignored the do not disturb and busted in on us around 9ish then argued with us about it.  So much for sleeping in!\n\nIf this is how it is during the 'off' season, what is it like when this place is hoppin'?  \n\nIt was OK, but did not live up to the hype of a Westin or Scottsdale resort.