text: This is the GHETTO! Awful and lazy customer service!! I booked a reservation online and when I came in, I waited half of an hour to be greeted/helped, although there were only two people in line, on a Tuesday. Then the customer service rep told me they were out of cars, even though I had a prior reservation. She also rudely interrupted my friend (who was thankfully there for moral support). She then directed us to her manager, who also did nothing to help the situation. That girl needs to be fired. Not to mention that this branch has a dreary front office with almost no furniture and outdated 90's posters on the wall. Felt uncomfortable all around.