text: I chose this facility for my first pregnancy because I wanted to have a natural as possible delivery and I'd read the the midwives here were very supportive of that. Let me just say that every single visit I had to wait at least an hour to be seen, the ladies at the desk were rude lazy and all they did was talk badly of the midwives.  Once I waited almost 2 hours because they hasn't even checked me in and let my midwife know I was there for my appointment. There were 3 midwives that I loved, one of whom was new and actually ended up being the one at my delivery, the other 2 I absolutely hated. One told me she didn't care that I wanted to avoid drugs and intervention and told me there was no point in considering it. The other actually told me that she was offended I hadn't seen her regularly instead of another and was irritated by every question I had. The ultrasound tech didnt even ask if we wanted to know the gender she just blurted it out, thats fine because we wanted to know but for other families who choose not to i thought that was unprofessional and insensitive, she also always acted like she was upset and annoyed. The midwife I saw regularly was Kim and she was wonderful except for one thing. My delivery at Phoenix Baptist hospital was a nightmare, after the anesthesiologist screwed up my epidural TWICE I declined another and she literally pinned me and they forced yet another excruciating epidural on me. I don't know if that was her or the hospitals choice but it was extremely traumatic for me. Ultimately I was forced into a c-section. I think that if they changed the front desk staff and didn't force patients to deliver at Phoenix baptist hospital this practice would be a lot more successful and patients would be happier. Personally I will not choose them for my second pregnancy.