text: Not sure what the hell happened, because this used to be my go-to DD location for good service and good donuts. Today, that was not to be.\n\nWe went in and ordered a couple dozen, including half a dozen Boston Cremes. It looks like they had a trainee Finisher working today, because only one of them are frosted right, and the other 5 were done by someone incompetent. I have pics to prove it, available upon request.\n\nATTENTION FINISHER: when the chocolate frosting is too thick for the shells, you're supposed to thin it out with hot coffee, then continue frosting the shells in the correct manner. What you are NOT supposed to do is use a frosting knife and try to spread it on the shells. Two things happen when you do it wrong: the shells tear, and you have to throw away a bunch, and the shells don't get the right amount of frosting, and they look awful.\n\nAlso, several other of the filled donuts were not filled, and only had a blop of the filling on the outside where the fill hole would normally go. This newbie Finisher was really awful. I know of which I speak: I was a weekend graveyard Finisher for 2 years in my mis-spent youth, and as a Finisher, I would never have trayed up this crap.\n\nAnyway, when my coworker tried to call and complain to the manager, what she got was a snotty \"well, they have frosting on them, so technically they're fine\", instead of something like \"I apologize for the bad food, here's [something to appease you].\"\n\nThis location normally has good products and good customer service, but not this morning.\n\nUnfortunate. I hope they can get the team replaced with an effective one. \n\nNote to DD Franchise Owner: If you want me to come in and train your new finishers, let me know... we can work something out.