text: AT&T UVerse\n\nI admit I have more motivation to complain about a service than write a compliment about it. But if I were looking at changing cable/internet/phone providers I would want to know this. \n\nI have had Time Warner Cable, Charter, and AT&T UVerse. Easily, I was the least satisfied with TWC. I recently left Charter once UVerse came into our area since it has the best to offer as far as DVR, channels provided for price (including promotions such as HBO, Showtime, Big Ten Network, NFL, MLB networks, etc), and the $150 gift card for signing up. Charter is better for high def TV (AT&T you pay extra), faster Internet, and unlimited phone and fax line is free if needed. Although faster Internet that Charter advertises may be overkill, as Consumer Reports recently noted that 15mbps is the most that the average consumer needs, and I get 18mbps with UVerse, which is slower than Charter. \n\nAT&T UVerse has the worst customer service by far. Recently I have had about a month of contacting the company (via telephone and on-line chat) for problems with transferring my phone number from Charter to UVerse. Something as simple as this still has not happened. The telephone customer service agents cannot give me anything in writing (no email, letter, anything), and cannot contact Charter directly, or if they do, they ask that I call Charter (already have 3 times). AT&T Uverse customer service agents have horrible documentation of the previous communications with their customers. They also call and leave messages that are so mumbled I cannot understand them. They also promise to call back at certain times then never call back. \n\nI was also promised my first bill would be $128 + tax, and the first time activation fee of $49 would be waived. My first bill is about $168, and no one appears to be able to address this fee or find documentation of this quote (and as above, AT&T does not provide anything in writing).\n\nSo if AT&T UVerse offers you a deal that sounds too good to be true, likely it is. And hope you don't have any problems with your service, because you are likely on your own.