text: 2 stars for customer service and the price. I went home and checked the battery cycles on my phone and they were at 110 so this battery is used. If you want a used battery on your phone by all means come here, if you want a new battery find it online at www.ifixit.com. When you purchase a battery there's usually a couple of cycles on there due to the fact bay they test it to make sure it works but there's no reason a new battery would have 110 cycles.  Hope this helps!!