text: I liked this hotel; the exterior is appealing to the eye and it stands out. The rooms were decent. We loved gym the gym; there was floor to ceiling windows and just very nice and spacious. The pool was tiny but the floor to ceiling windows make it pleasant. Rent a car if you're staying here; you will need it. It's not conveniently located.\nHowever, the customer service was terrible. First off, they had a security guard wearing his pants below his butt patroling the hallways all day long.  The issue isn't that he looked like a thug, it was his lack of professionalism.  On our first night there, we played music on the iPod dock that is provided in every room. He knocked on our door and told us to lower the music and told us that this was our \"final warning\". Um, since when is the first warning called a final warning?  He said, \"you only get one warning\".  Later that night, my brother left the room door slightly open to go get ice on the other side of the floor and the security guard came by again and told us that the door should always remain closed. This is absolutely ridiculous to me.\nAfter this incident, we were never greeted by the front desk folks and they never gave us good restaurant recommendations.  I'm not sure if it was meant to be a joke but they sent us to the crappiest lounge in all of Montreal. They need to re-train their staff here.