text: I went to the Intercontinental Montelucia because my girlfriend grew up in Arizona and wanted to come back and visit.  She loves being in the water and by the pool so I booked a room that had pool access.  When I arrived on Thursday night, the pool was available for us to use and we used the gate right by our room to enter the pool.  This was incredibly convenient and a great plus for us.  On Saturday, we were going to spend a day at the pool and lounge as well as catching up on some reading.  Unfortunately, when we went to the gate, we were shocked to see the gate locked with a sign stating that pool access was closed and I had to use the north entrance.  I called the front desk and ended up speaking to the pool manager.  She was incredibly nice and friendly and understanding of my concerns but ultimately was unable to help.  She explained that on Saturdays and Sundays, the gates are locked so that non-guests who have to pay a fee to use the pool, would not be able to freely access the pool.  It was, in her words, ultimately for my benefit that the gates are locked so that I would have more easy access to pool side chairs and towels.  I understand that concern, but ultimately as a guest, I believe my convenience of being able to access the pool straight from my room, which I was under the assumption from when I booked my stay as well as when I checked in, would come first.  I asked her why didn't they install gates that could only be opened with a room key, to which she replied is being installed in about two weeks after my stay.  That didn't help matters, and I'm amazed Intercontinental lacked the foresight to installs those from the beginning.