text: It's pretty obvious that The Cosmopolitan is a beautiful hotel.\nWith great views of the strip, extremely comfortable beds and spacious suites, it's surprising that I'm giving The Cosmo only two stars.\n\nHere's the deal:\nMy check-in was an absolute nightmare.  When I first arrived, I did what any normal person would do and checked my bags... especially after being told that my suite was on the opposite wing of the hotel. The last thing I wanted to do after traveling was lug  2 large suitcases across a massive hotel! NO THANK YOU.\n\nAfter finally arriving at my hotel room, I called downstairs to see how long it would take for my bags to be delivered.  I was told a MINIMUM of FOUR HOURS.  I couldn't believe it.  The hotel clearly knew they were fully booked that weekend, so they should have staffed accordingly.  Also, I should have been informed when I first checked my bags how long the wait would be... then I wouldn't have checked them in the first place!\n\nAnyway, I sure as heck wasn't going to wait until 7pm before I could access any of my stuff.  So, there I was.... sweaty, tired, and wanting nothing more than to take a shower and a nap before a long night out in Vegas.  Instead of being able to relax, I had to drag myself across the hotel AGAIN, wait for 30 minutes for them to locate my  suitcases, and then spend another 20 minutes walking back to my room. By the time I was done with the whole \"getting my bag\" ordeal, almost two hours had gone by.\n\nWhat a nice way to start my trip in Vegas... and so much for stress free!\n\nI don't remember being put through any such headache at The Wynn or Encore.\nSo, yeah, I've experienced better.