text: Yikes, what a service nightmare.  I took my bike here for a scheduled oil change and to have a flat tire fixed.  What resulted was the age old rape the customer for every penny add as little value for as much money as possible snafu you'd expect from some mechanic stranded in the middle of the desert a la  Billy Bob Thornton's character in the movie U Turn.  \n\nThe tire ended up being the tube only, $150, okay I can live with that at the Harley shop.  The synthetic oil change $130, same deal.  I decided to go ahead with the 20K service as well, which was $385 and negated the oil change cost, so I was around $560 after tax with those services.  Painful yes, but again, expected due to the market cornering logo Harley Davidson being attached.\n\nBut here's where things went awry.  I received a voicemail from Ari in the service department the next day, as I avoided the call hoping to check my messages and simply be told the bike was done and ready for pickup, but something made leary of answering.  I checked my voicemail to find Ari had left a message detailing all the great things they had done to my bike which we had never discussed and they made the executive decision to \"fix\" like changing my amber colored light bulbs to red and removing he smoked out lens covers, so as to allegedly keep me  with the law.  They also changed the bolt which fastened down the leather strip accessory on my back fender, as they claimed it had been digging in to my back tire when I hit bumps.\n\nOk, great.  If the things you changed on my bike without consulting me helped me to stay compliant, and prolonged the life of my tire, great.   But then Ari, ever the salesman, err customer service rep, informed me my tail lights were no longer working and it would only be an additional $185 for parts and labor to get them fixed.  To wit, I responded, my taillights were working when I dropped the bike off yesterday, and they've quit working under your care, I'm not paying for you to correct the problem you created while making changes to my bike we never discussed.\n\nAri, oh Ari, said he would talk to his manger and came back with a response that he was given permission to waive the labor cost if I paid the $105 part cost to fix the taillights.  I reiterated my position about the lights working when I dropped it off, and somehow the price went from $560 to $585 and I agreed to do it versus leaving with nonworking taillights.\n\nDuring the conversation, Ari stated Harley Davidson gets enough jobs that they do not need to drum up extra business by creating new problems.  I told him I thought that was strange he felt to address or state that when I never accused them of doing such.  Basically if you have to create and state an alibi to something that hasn't been accused, it seems suspicious.\n\nBeyond the taillight debacle, Ari stated all bikes getting serviced in he HD service dept get a custom something or other power wash, so I expected to get my bike back gleaming at the very least.  After coming to an agreement about the taillights, Ari tells me \"I'd like to give it a bath if you have time.\"  I'm thinking, ya that's part of what I paid for.  So I waited another half hour for my bike, long enough to be approached by a sales lady who informed me they'd give me a whole $3K as trade in on my aped out, customized 2008 Nightster if I wanted to buy the $19K Fat Boy Lo I was admiring.  When Ari finally brings my bike around it looks like the time I washed it in the dark after a 12 pack, like Ray Charles washed it.  I told him it was a shitty wash job, and he responded we didn't do that, we could buff it out if you want.  Not even sure what he was talking about, but basically, ever the salesman, deny all plausability or accountability, like the taillights that quit working under their watch, and try to gloss over the subject.\n\nTotally disappointing experience.  They have a sign up on the lot next door about their upcoming new facility coming soon.  Apparently they're trying to expedite their move by upcharing and upselling their customers while providing as little service as possible.