text: Thank you Spirit Airlines for being the airline that lacks compassion. My grandmother passed away before I could use my airline ticket that I purchased to say my goodbyes. In an attempt to modify my ticket to fly out for the funeral, I encountered rude and unhelpful operators. Spirit Airlines policy is to charge the consumer a $125 fee to cancel a reservation and receive zero credit from the original plane ticket purchased. The other option is to pay $125 to modify the ticket to another date, which is slightly reasonable. What was not reasonable was telling a mourning grandchild that they must immediately pick a date to modify their trip for a funeral. When I was disappointed to hear that they had no grievance policy, I informed them that I would need to call back since I was unsure of the funeral dates. The operator's response was \"Just to let you know Ms. Perez, when you call back our policies will not change.\" I work in a profession that allows our employees to do what is in the customer's best interest. I am truly disappointed and disgusted with Spirit Airlines. I encourage everyone I know to never fly this airline. It is not worth the money saved flying a discount airline. Going forward, we will always fly a more reputable airline no matter what the savings may be with Spirit.