text: Zero stars if I could. After taking the scenic route from the airport to the hotel by a cabbie for $40 (should've been $20-25) I resolved to make a reservation to return to the airport from the strip through my concierge at the Palazzo. Sara took the booking at Executive. The concierge printed out all the info for me. After waiting 15 minutes to the end of the pickup window I was given, I called Executive to find out where my shuttle was. I was told they don't run to the Palazzo tonight. I couldn't get booked onto another shuttle as it takes at least a day's notice. So so poor. Surprised that the Palazzo (5 star hotel) would endorse these losers and book on their behalf. Ended up in a cab again for $25. At least the 2nd cabbie didn't rip me off! Don't use Executive shuttle.