text: Here's the short version: Worst possible dining experience, no exaggeration. Wrong reservation, terrible service, bad food, and promises broken for a business dinner with our best client.\n\nHere's the long version: Came here for a business dinner for our most important client on a recommendation. We made our reservation for their private dining area 2 months in advance to coincide with a trade show. Confirmed our reservation a week or two in advance as well. \n\nI checked in with the hostess with about half of our 20+ party there. They said our table would be ready soon and to let them know when our entire party was there. Our entire party arrived about 5 minutes later and I informed them that all were present and she said our table would be ready in a few minutes. After another 5 minutes I check to see if our table was ready. Said it would be soon, just a few minutes. After another 5 minutes I asked about our table and again the answer was soon. Not a good thing to keep a large group and important clients waiting 15 minutes for a private room that was supposed to be reserved. \n\nFinally we were told our tables were ready but it was just that, normal tables in their regular dining area. We informed them that their must be a mistake since we specifically reserved their private dining room. We were given some attitude and told that we were mistaken but they would look into it. They quickly learned from their group reservation department that their was some sort of lack or mix-up of communication between them and the hostess. The general manager shows up and began to sweat and apologize to us a thousand times. \n\nNothing could be done at the time because they had already given away tables in their private dining area. There was only an approximate estimate of an hour wait to move to that area. We decided to start at the tables we had and move if the private area became available soon. \n\nFortunately they said they would be able to move us to the private area after 20 minutes so we headed over. Unfortunately it was not a private room but just a semi-private area partially enclosed by glass walls. And there were still some other diners in the area but we were assured the tables would remain empty once they finished. \n\nAfter all of this drama I thought to myself \"hopefully the food is AMAZING and redeems this entire mess.\" However, I was thoroughly disappointed. The blue crab chowder was too salty, the prime rib was mediocre at best (I'd rather have Bellagio buffet prime rib), and the desserts were forgetful. \n\nIn addition, the service was pretty poor. A number of us had finished our drinks and had empty glasses on our table. They remained empty on our table for at least 20-30 minutes. When I had my water refilled I asked them to take away my other empty glass. It was taken away but all of the other empty glasses were ignored. It was bizarre to me that this simple task was overlooked, especially after the general manager said that he would make sure that we were taken care of and serviced well. He also mentioned that he would give us additional drinks and food and not charge us. After we received the final bill that didn't seem to be the case and it looked like we were charged the full amount. \n\nWhat added insult to this all was that the other tables in our semi-private dining area didn't remain empty, they continued to fill them with new diners. We spent about $5000 for the worst possible dining experience on clients who do over $50 million in business with us.