text: Recently, my husband and I made a trip to Las Vegas. Since we are huge fans of Gordon Ramsay, we made reservations at his \"Gordon Ramsay Steak\" restaurant, in the Paris hotel. \n \nMy husband wrote a great review of our experience but it wouldn't fit here.  So this is the condensed version.  We had a reservation on a Thursday night for 8:15.  We arrived on time and were told by the woman in front that it would be 10-15 minutes.  Go wait in the bar.  No I'm sorry, nothing, not even a smile when we walked up to her.  We were later told by a manager her name was Danielle.\n\nWe went into the bar and it was packed and had to stand.  15 minutes later a couple that had an 8:15 reservation left and we took their seats and ordered a drink.  My husband went to check with Danielle who held up her hand in an impatient \"stop talking\" manner,  and informed my husband \"You are the next to be seated\". Then immediately turned her back on him.\n\nThen the people next to us who had an 8:30 reservation were seated.  I got up to talk to Danielle who was quite rude to me as well and informed me that \"someone\" was in there looking for us.  Apparently when you arrive Danielle writes down what you look like and when it's your turn to be seated she gives your description to a young girl who has to come in an find you.\n\nFinally a young girl got us, at 9:00 for an 8:15 reservation.   I'm sure Danielle had forgotten about us and couldn't be bothered to apologize for her error.  We told the young woman you got us how displeased we were.  She had nothing to say and looked very uncomfortable.  We were seated and at this point I told my husband I just wanted to pay for our drinks and talk to the manager.  The waiter came and we told him, he apologized, first person to do so.  Then another man came up we told him the whole story, nope he was not the manager.  Finally the manager came up and by this time we were really upset.  He offered us a table near the kitchen.  There was no way I was going to spend several hundred dollars on dinner.  We had to repeat we just wanted our check, he comped us for the drinks.\n\nSo be aware, reservations mean nothing at GR Steak. We watch all of Gordan's shows, he always preaches STANDARDS.  Apparently he needs to teach some to Danielle and the hostesses of GR steak.