text: My car became disabled in my garage.  Called this towing company on the recommendation from my car dealer.  1st call placed at 10:30am and was told it would be about 90 min.  12:30pm, still no tow.  I called back at this point and was told it would be 30 min and....she took my information again...what did she do lose it or maybe she forgot to order in the first place.  Ugh.  1:30pm (3 hrs. now)  I contemplated calling another company and then I though what if they both came together or the 1st one came for nothing.   So, I still waited (it's not like I'm going anywhere, right?) Finally 2:30pm they arrived.    4hrs people!!!   and not even a call from the office to say oh they're busy or running behind, nothing.  The guy was nice enough, but had a lot of difficulty jumping it to get it out of garage.  I stood and watch as he hooked up the chains and started to pull it onto truck, I'm thinking there must be something I have to sign, so I stepped in the driveway and away he pulls. No goodbye, no thank you, no I'm sorry it took so long.  \nI will never use them again.\nDoesn't anybody give good customer service anymore???????