text: My family and I came twice during the week we were staying at the Mandalay bay hotel. The first time we sat over 10 minutes without anyone coming over, then my mom had to go up to the bar to get someone over. Finally 5 minutes later someone came\nOver and took our order then we never saw him again. Two nights later we decided to try it again because the food was good and we waited at our table for a server for over 5 minutes and our table was 1 out of 5 in the whole restaurant. We had terrible service and was charged for a meal we didn't even order/get, then we were told there was nothing they could do about it after charging our card (by another server because ours was too busy). Finally a manager fixed it and dropped off bill. We never saw our server after our food was dropped off. I've been a server for 6 years and am very understanding but this was awful, a manager wasn't even sent over to apologize or anything. Long story, short.. Great food, terrible service.