text: Their product gets 5 stars and you definitely pay top dollar for it but it's great. Overall normal day service gets 2 stars as they are generally slow as hell. Today however gets 1 star.  0 or perhaps -1 if it were possible.\n\nI drive here all the way from Huntersville and don't mind the drive or their prices because the seafood is fresh. But I always call ahead to make sure what I want is in cause its quite a haul. No different today. Been wanting to make some chowder so called ahead and reserved 2 dozen cherrystone clams. \"Do you have them? Yes, absolutely. Ok I'll see you in about 45 minutes.\" I get there, get ignored at the register for a few minutes and when finally helped. The woman looks at my order ticket, goes back to the back for 3 or 4 minutes and then comes back with an \"it will be a minute\". Ok. So my call ahead order isn't already ready. That sucks but I'll wait. Literally 10 minutes later, after they see me still standing by the register, one of the guys tells her to go back and \"do a count of the clams\". 3 minutes later she comes back and says something to the guy. Another 3 minutes go by and he goes to the back. Thank goodness he only took another 45 seconds to come back and tell me   \"we oversold and have zero clams\". No \"I'm sorry.\" just a \"well someone gave you bad information when you called\".  You have to be kidding me. As Seinfeld told the rental car company. \"You know how to TAKE the reservation you just don't know how to KEEP the reservation... \n\nWhat would have been great service recovery?  \"I'm so sorry, how about a half dozen dry pack scallops on the house.\" Or, \"Here's 5 bucks for gas or something, anything...!  Even half an effort like that would have kept me loyal. Instead... It's been nice knowing you Clean Catch.