text: Where do we begin?   People have been telling us about the Old Town Tortilla Factory.  We were in Scottsdale and hungry and decided to try it out.   Had we stopped with just appetizers this review might be different. \nWe were greeted in a fairly empty restaurant by Jason - who claimed he was pulling double duty in the bar - which we found out later was a lie.  Oh sure - he WAS IN the bar, but not behind it working.\nWe ordered the chorizo queso as an appetizer and a couple of margaritas.   The margaritas come in those little plastic shakers, which have lose tops.  The appetizer was great and delish. The margaritas were weak with little or no alcohol.   I ended up ordering 3 and still didn't feel any buzz.  Jason never seemed around for an empty restaurant and when we walked in...the outside bar looked fairly empty...hmmmm\nWhen Jason finally arrived back to take our order, I proceeded to self-pour my margarita and the top fell off the shaker, pouring a margarita all over the table.  Jason didn't flinch.  All he said was that happens all the time and promptly noted that they don't give away free drink replacements when it happens.   So they know tops fall off, they still continue to use such tops for their weak drinks, and won't replace them.   Hmmm...\nWe were stunned.  We then discuss our orders with a drink spilled on the table.  I was vacillating between the sea bass and the snapper.  He said how good the snapper was so I ordered it.  Less than 5 seconds after I ordered, my lady said \"Try the sea bass it looked better\" so we wait for Jason to return.  No Jason.  We call another waitress to find Jason (and find our own bus boy to clean the spilled rink on the table.).  When Jason returns, I tell him to change my order - he says \"Too late the chef already started it.\"  Again - we are stunned.  I can't change my order moments after I order it?  We are still trying to figuring out why he disappears in a nearly dead restaurant, so I say, \"I guess I'll have to stick with the snapper for your sake - I hope its good.\" \nOur entrees finally arrive, and the snapper is unremarkable.  It's a whole fish - head and tail.  Snapper is a very bony fish so every bite is filled with bones. It's like a streamed fish.  No sauce and nothing to make it remarkable.  I take about three bony bites and then just stop.  Jason never came by during the meal to check on us.  He comes back about 15-20 later, never notices I didn't eat his shitty recommendation of fish but want to push more weak drinks, in flawed containers that fall apart onto us.  We refuse.  We get the check.  All the while through dinner, I stare at a stack of dirty plates from my appetizer of chorizo and empty spill glasses that never got picked up!\nNow I will digress.  We both worked for tips as kids, through high school and college.  TIPs are a privilege and not a right.  I don't think restaurant workers automatically deserve TIPs.  One earn TIPS.  My lady always feels bad not leaving a tip.  I never feel bad.  TIPs are about the hustle and making a client happy.  I saw none of this in Jason.   After much discussing with my lady - I left Jason ZERO tip.  Not even a penny.  I thought he sucked.  I thought his recommendation sucked.  I thought he was uncaring.  I thought his lack of empathy with a spilled drink, cleaning it up (He did tell us he was \"working\" the bar...didn't he??) sucked.  I left him nothing and didn't feel bad about it at all.  I thought he was worthless and lazy.  \nWe get up and walk out of the restaurant.  We walk out the front door into the courtyard where the bar is and we see Jason.   Sure- Jason was in the bar....SITTING ON A BAR STOOL WATCHING A FOOTBALL GAME while some blonde girl was behind the bar, tending it.  My lady just smiled at me and says, \"For once I agree with you and can't wait until you tell the world about this on Yelp.\"  \nSuggestions to the restaurant:\n1) Where is your manager?  No one is walking the restaurant asking how everyone and everything is?  You allow your associates to sit in the bar and watch a football game?  My drink wasn't cleaned up nor was my food order corrected because some assclown is sitting on a bar stool watching a football game???\n2) Don't serve drinks in shitty plastic shakers that fall apart.  Don't tell patrons you know this and still continue to do it.   Replace your weak drinks when spills happen since it's your own damn fault.\n3) Fire Jason.  Look up worthless and lazy in the dictionary and you'll see his picture.  There's a reason people like him make no money in the restaurant business and he is a piss-poor reflection of what your restaurant could be.  For all we know, maybe he was the manager or part of the owners family which is why his ineptitude is accepted. \n4) For patrons?  Don't go to this place.  Around the corner on the other side of Scottsdale is a very old gem named Los Olivos.  Go there.  Your experience will be much better.