text: I stayed here with 2 girlfriends for a nice, relaxing Las Vegas vacation. We chose the hotel because we had heard and read many good things about it despite it being far from the strip. \nThe hotel is beautiful and very clean; however, that is were the good things end. The front desk is unhelpful and very rude. We booked a room with two beds and even called prior to coming to confirm that our room would have two beds. When we arrived, we were told that our room wasn't quite ready (despite it being 15 mins after check in time). We hung out in the casino until an hour and half past check in time. At that point, we still hadn't received a call from the front desk as promised. When we went back up to the front desk we were told that our room was and had been ready. Upon getting to our room, we only had 1 bed and called the front desk to see about getting switched. The front desk manager Donna was horribly rude-- didnt apologize for the inconvenience and simply replied that they can never guarantee two beds. I am completely baffled that a hotel can't guarantee two beds and even more so that no apology was given. They brought up a roll away free of charge and switched us rooms the next day. \nMany times and with many other hotel guests the room keys wouldn't work on the door to get to the east tower. \nWhen calling to ask about the shuttle pick up site, we were given the wrong directions. We found an employee on the casino floor who gave us the right directions but both failed to explain you have to get a shuttle boarding pass (the website says you only must have your room key). \nThe pool seemed to be overfilled but otherwise was a nice place to hang out during the day. \nThe buffet was great and even rivaled the buffet at the bellagio. However the cashier johntel was so slow and rude in processing the orders and allowing a group of 5 people cut in front of the line. There seems to be a serious lack of management throughout the hotel. \nWe constantly got the feeling that we would have received better service if we were locals. I understand and appreciate taking care of locals but it should not come at the expense of the other guests. \nThe valet attendants were all very nice, knowledgeable and helpful. Maybe the other employees' bad attitudes haven't rubbed off on them yet. \nOverall, I would not come here again and definitely would not recommend to anyone who's not a local.