text: I actually really like this Ulta location - the people are always super friendly, it's not crazy busy, even on the weekends, and it's close to home. But after having two of the worst brow waxing experiences of my life at this ulta location, I can't in good conscience return and the 2 star rating is more than deserved.\n\nI recently moved to Vegas from Chicago where I was spoiled with the BEST brow waxers, ever!! So when I came to town, I started looking around for somewhere to make my new brow home. I came into this location by chance a few months back and decided to give their Benefit brow a try. My first wax was perfection - cleaned up my arches but left my healthy, full brows in tact. I was sold. I got the girl's card but sadly lost it before making another appointment. \n\nSo the next time, I called and tried to figure out who I had gotten the wax from last time. After talking to someone there, they said that the girl I was describing sounded like Corinne. So I made an appointment with her and made my way back in. But it was NOT Corinne and my wax was so bizarre I don't even know how to describe it. First of all, she spent a lot of time during my appointment checking out her own makeup in the mirror. It was so awkward. She was also a good 10-15 minutes behind schedule and seemed totally unconcerned about it. That might not be a big deal for her but when you have to call to schedule these appointments a day or two (at least) in advance, a little professional courtesy should be extended to try to keep appointments on track. But the worst part (obviously) was the wax itself. She didn't mess with the arch too much (which I appreciated) but she overly waxed the top of the brow, making them too thin on top and giving me an odd, constantly frustrated look. And she didn't seem concerned at all when I didn't look too happy....\n\nSo after a few weeks of letting them grow and cleaning them up at home by tweezers, I decided to give this location one more try with someone else. I called today to make an appointment and apparently there was nobody at the benefit bar. The girl apologized, kinda (although she really should have apologized for putting me on hold for at least 10 mins for someone she knew wasn't there) and then suggested I get my brows done in the salon - I believe by Frank. She assured me he was very good and booked me for an hour later. Once again, I was super disappointed. Frank (I think that's his name) was super nice but clearly did not know what he was doing. He took a good 10-15 minutes nervously tracing out my eyebrows in peach marker and repeatedly asking me if I was ok with what he planned to do. I suppose I should have gotten up right then and there and walked out but despite his obvious lack of experience, what he traced out seemed fine - there wasn't much that was supposed to be waxed off - so I went ahead and let him wax away. After he was done, he handed me the mirror and asked if there was anything he should fix (apparently brow waxing was either that novel to him or he knew he screwed up) and I couldn't even respond...my brows are the thinnest they have EVER been. There is almost no arch. They look like a thin line, almost straight across, not the archy, natural brows I have spent years perfecting. Yet somehow I feel like the blame is not all his here. Whoever is answering the phones at this Ulta and handing out brow advice should be subjected to a wax by everyone they are recommending because something tells me they wouldn't be so eager to recommend people like Corinne and Frank again. \n\nLong story short: my brows are ruined. It's going to take months to regrow my gorgeous brows and there is no way I'm ever risking return again.