text: Scratch my last review.  If I could give 0 stars I would, but 1 is the minimum.  Well, I guess I can give 1 star for the poor service guy that had to deal with my pent up frustrations from enduring the dis-functional service at Airpark Jeep.  Where to begin:  They never entered in the $2300 service/maintenance/extended warranty plan that I bought with my Jeep into my vehicle profile at the service shop.  So I paid for 2.5 years worth of oil changes etc. for no reason (even after I claimed I had one in the beginng)...then I found the agreement when I moved 5 months ago and I was not reimbursed the full amount because they pay a reduced price.  For their failure to get off their lazy tush and see if I had a service plan, I ended up paying more for oil changes...Sure am glad I bought their STUPID $2300 maintenance plan. \nEpic failure #2:  The manager failed to call me back (called 3 times) after I found the paperwork for the warranty and asked about my plan and how to get reimbursed properly.  \nEpic Failure #3:  I called the director of the whole dealership to complain about the manager that never called me back and their stupid warranty 'service' plan, and he never called me back either.  \nEpic Failure #4:  My car has 43, 200 miles on it and for the last 4 oil changes and 1 battery change everyone failed to mention anything about the 30,000 mile preventative maintenance (which could have been done gradually over multiple visits), so today when I went in for an oil change and new brake pads, they informed my I had $941 of service that needed to be done because the 30000 mile stuff wasn't taken care of (they had 13000 to make me aware of the preventative maintenance)....last time I checked that is why you take your car in for regular maintenance so you distribute such costs over time and take care of your car so you don't end up having a PROBLEM!!!! \n\nBottom Line:  Don't go to Airpark Jeep EVER for anything! The service department here is awful and I have no respect for the guy who sold me the crappy service plan either.  And the management seems to be worthless considering they never call anyone back.  I have bought 3 new cars and 2 used cars and have never had any problems like this from any other dealership.  \n\nAlso, I hate writing reviews that trash a place; sometimes people have a bad day...my experience with Airpark has been bad for 2.75 years.  Congratulations Airpark Jeep you earned yourself a hard to achieve 1 star review!