text: Golden Nugget deserves 1 star when you have to pull a couch cushion off of the sofa to put in the bathroom to get some peace and quiet sleep.  I'm not proud of it and it's a first for me, but sleeping in the bathroom was about the only place I could get some rest.  Had the front desk only informed me that the music and noise coming from Fremont Street Experience was so loud that it penetrates the walls of the Rush Tower hotel rooms facing it, I would have elected to go on the opposite side of the tower.  I was here on business, not by choice, and got the short end of the stick.  People staying here be warned: if you are in the new Rush Tower facing  Fremont Street, the music plays full volume until 3:00am and literally penetrates the windows and walls.  Putting your hand against either of them will reveal the pulsating beats and low-end frequencies of the music being blasted from 100 feet away.  I'm not being elderly about it- I'm in my 30's and enjoy loud concerts....just not when I'm trying to sleep.  \n\nI was compensated 1 night free for my troubles (stayed a total of 2 nights).  I'll say that the rooms in the new Rush Tower are nice and hold their own against any of the newer 3 star hotels on the Vegas Strip.  But what good is a nice room if you can't enjoy it?\n\nCustomer service was the worst experience I have ever had at any hotel.  When I called at midnight willing to change my room for another, nobody at the hotel was willing to help.  I complained that I was never given a notice about how much noise would be pushing through the wall and it was only met with a mere \"well, this is Vegas and the city never sleeps\" attitude.  I call B.S..  I've stayed in most of the major hotels lining the strip and have never had an issue with outside noise.  The next day the manager on duty, Orion, told me and my group of 20 business administrators that \"he would not\" allow us to speak to the General Manager, Brett, because he did not want to bother the GM with an issue like this.  I really can't believe that the words out of his mouth were \"I will not do that for you.\"  Nice customer service.  He said that in front of a large group of us at the front desk.  This is what we in the business world say should be a \"never event.\"  As in, me and my group of 20 administrators will never be back to the Golden Nugget based on the poor customer service.  I hope Brett puts a check on the attitudes of the managers because it makes the hotel experience awful and reflects poorly on the hotel management.  \n\nMy 2nd night they conveniently found me a room facing the opposite way as Fremont Street.  At night it was peaceful, quiet, and the way it should be.  \n\nThanks for comping me one night, though. It was my company's money and at least Orion admitted that my guest experience was not acceptable.  I told him to pass on to Brett that the Golden Nugget should start giving a disclaimer to all guests to warn them about the excessive noise that comes through the wall.  He said that it was \"a great idea\" and I'm sure that he was lying.  I bet he never brought it up again.  The fact is that the Golden Nugget is just not a guest friendly hotel at this time.  Maybe a change in staff attitude would help put the bow on an otherwise pretty package.