text: BAD CUSTOMER SERVICE ; SUGGESTED NEW ENGINE FOR OVERHEATING ISSUE; \"...they may be nicer to you by simply playing dumb.\"\n\nI called in to receive a quote on a diagnostically-determined overheating-related repair, that my dealership had agreed the repair would be needed to resolve my vehicle's overheating problem. Although, the staff member/technician was very knowledgeable, the level of customer service was pretty bad. The staff member/technician would not listen to me as I tried to explain the history of the car, and the repair recommended by the dealership who had looked at the car yet quoted a substantially higher price than other repair shops for the job. I let him know I was simply calling around to find out how much he would charge for the job. The staff member/technician immediately started talked down to me, stating, because the car had over 150K miles, the repair wouldn't be done on the otherwise running and driveable vehicle; he recommended my engine be replaced completely, quoting a price $1000 MORE than the dealership. The staff member/technician also tried to scare me by saying if I did get the job done, it could result in a \"dead\" engine if the work was not done properly so this is another reason they wouldn't recommend it (I was shocked they would even mention a possibility of them doing improper job). As I was trying to discuss that there might be a misunderstanding of what's going on with the car, and asked for more clarification, the staff member/technician told me he had 3 other customers waiting and if I wanted to bring it in for him to look at it, I'd just have to pay for that and I could always go somewhere else, if I wanted.\n\nI wound up taking my car to Goodyear, quoting less than Honest-1 Auto Care, by $1500, and that includes 1 year warranty on the work. \n\nRecommendation: If you know nothing about your car, but want a fair deal... coming here may not hurt too much; they may be nicer to you by simply playing dumb. However, if you are a pretty knowledgeable consumer (I'm a disabled mechanic incapable of doing this job myself, thus why I reached out)... watch out, you might get hardballed and pushed aside for asking reasonable questions.