text: Not quite as great as it used to be, especially the casino. Since purchased by some guy named Tilman Fertita, who also owns Landry's Restaurants, the service seems to have been slacking-off a bit. The hotel is fine, especially the upgraded towers, but casino personnel can be very obnoxious. Not all of them, but some get really snotty. The casino manager, Jason Sides (as of June 2013), seems unresponsive to complaints. Be sure to complain anyway, if you are disrespected.