text: Terrible service. We went there for my 11 year old son, who wanted to celebrate after a school concert with a nice warm cup of clam chowder, which this place used to deliver on point.  Went in to a very empty Claim Jumper. Seems to have been like this the last view visits which should tell me this place is going down faster than the titanic. For the sake of not going on to long which I could about this place, I'll keep it to the point. DO NOT GO IN AFTER 6 PM IF AT ALL ANYMORE.  The service was terrible and they took forever with the food. The food that arrived was old and cold. Some had been left out and under the lamp so long the plates were to hot to even move in front of our 3 young children. The smoked meat looked like brown rubber strips, manager said that he was sorry and yes it is inedible. They brought out wrong orders as well. My wife didn't get to eat either, by the time they brought out her plate, after giving her a completely wrong order, it comes out 20 minutes later after serving everyone else. So that's two out of five that did not eat. This place is best to be avoided. Completely bad. The manager that took 50% off the bill (after also charging me for food that we never received or ate) was very unatentive otherwise. Waitress said it took so long because there was no other help. Manager said \"no we are fully staffed\". Why at 7 pm at night does it take 45 minutes to get a cup of chowder then? In an empty restaurant !? Why were the plates so damn hot?  Because you people do not care !  We live around the corner from this place and was a monthly regular. The new staff is terrible. I will no longer go to Claim Jumper. AT ALL. Neither will the 5 people that were with me or the people I will reach via word of mouth and social media. It was that bad, all the way around. From service to management this place is just on auto pilot and going to crash. Let me know when it does and I'll try again. Until then, wake me when it's a new restaurant that deserves to be on the corner of Charleston and Fort Apache. They do not deserve to rep that corner or our neighborhood.   I'm in the bizz and also an Owner. I hope the owner see's this. I know I check our yelp reviews. Contact me via email. I will tell you exactly the issues. If I owned this place after working so hard to make it what it is with that beautiful smoker and exterior scenery.  I would be completely disgusted by the evening staff. They dropped more than the ball. At a $150.00 bill a month from what was our regular visits. This place just lost at least $1800 dollars from me annually not to mention the five other adults and children that could have gone here for years to come like we did, but also the people that will see this here and other venues. Best to find somewhere else for now folks. Avoid the hassle.