text: This review is for the Phoenix Airport Location.\nI wish I could give the establishment and endless supply of negative stars, but alas...one will have to do! Currently renting a Jeep Wrangler from Fox for a 10 day road trip. Thought it was going to be a smooth ride but unbeknownst to us we got SLAMMED with additional fees! Beatriz made several up sells that seemed like they were for the week, when in fact they are for the day. My hat is off to her, she is a good saleswoman, and should probably start selling used cars...she could make a fortune. Going further, their customer service is horrible over the phone. We were transferred several times, each time the person on the other end of the phone knew less and less. The only thing we did find out was you can not change or cancel any of the add-ons over the phone. My advice to everyone is go with a company that treats you with respect, and does not take full advantage of you. Go with a reputable company like Enterprise. Fox should change their name to Wolf.