text: Honestly? I'm just done with this Grimaldi's. The service absolutely SUCKS and last night's effort was definitely a perfect example of what's wrong with this location.\n\nWe had a 1 hour wait last evening, which was excessive given there were tables that were empty waiting to be filled for quite some time. Secondly, we ordered 2 salads but only received 1 of them. We waited so long for the other, the pizza came out first so we cancelled the other salad. No apology. No offer of making it up to us...nothing. There were at least 1/2 a dozen times when a server or a guest broke a dish or glass while we were there. It was almost to the point where people should have started shouting OPAH! afterwards! At one point during our meal, a child raised a plate over his head, smashed a plate to the floor (to which the parents did NOTHING--but that's another story) right in front of the server. The plate broke in a thousand pieces, several of which hit us in the legs. It took at least 15 minutes before someone came and swept up the remnants of the broken plate. That is unacceptable but......Did the manager come over? Heck no. He didn't even MOVE or turn around from his seat at the bar where he was parked watching the Spurs/Heat game. That's right. The manager parked his butt in a seat at the bar the entire time. He would randomly get up and go cut a pizza from time to time, without washing his hands first mind you, but he never came around to a single table, never looked up once during the parade of broken dishes, and could not have been any less involved in his shift. The pizza took so long to arrive that it was actually cold and the crust was soggy. \n\nDone. There's just no reason for this when Grimaldi's isn't a cheap visit at all. I've given too many chances and it's just not worth it.