text: This place was great when it was Rave, now the customer service SUCKS.\n\nI ordered some tickets online for Godzilla for tomorrow, but now I need to cancel them. AMC's website doesn't give you any way to cancel them except to call their hotline. I've been on hold for 37 MINUTES and NO one has answered the phone. How am I supposed to cancel my tickets to get a refund when no one answers the damned phone? \"Here to serve you 24 hours a day, 7 days a week\" my ASS.\n\nI also tried calling the theater direct to see if I could get some help that way. Wouldn't you know it, called them four times and no one has answered yet. Did everyone who works for AMC keel over and die?! The fact that I've been sitting here on my phone for close to 40 minutes now to cancel some stupid movie tickets is absolutely ludicrous. I'll be going to Galaxy from now on, at least I know from past experience that they actually care about keeping their customers happy.