text: I don't know where to begin!\n\nMy Ant a 64 year old woman who had a stroke and her left side is paralyzed came to visit me in california. She mentioned how much she wanted to see the Cirque Du Soleil show in Las Vegas, so I thought it would be the greatest experience for her considering she has never been to vegas nor a Cirque Du Soleil Show. I booked 3 tickets for KA and a stay at MGM GRAND because it was most convinent .\n\nI called MGM GRAND and reserved a room in the Grand Tower for my Ant and I. I paid about $180 for a room (including resort fee of $11) for 1 night only. The price did not bother me, but the awful service I recieved for my money did!!I checked in a little before 1pm on Friday September 17th, 2010 after waiting in enourmous lines. The reservation agent was very nice and polite, he gave me a room on the 27th floor with a beautiful view of the strip.\n\nAs soon as I enter the room, I was overwhemled by the intoxicating smell of cigarettes that lingered in the room!! WHICH MY ROOM WAS ON A NON SMOKING FLOOR!! My Ant suffers from asthma and she found it very hard to breath after 20minutes in the room. I called the concierge to see what they could do about this situation. They suggested sending a box up to my room that would clear the smoke, but it would take an hour and I could not be in the room while the box was working it's magic.\n\nI politely asked the concierge if they could wait until 2pm to bring the box up, giving us enough time to settle our things, change and go for lunch.\n\nAt 1:21pm an attendant knocked on our door with the magical smoke box. I remember clearly saying 2pm! I asked the attendant to give me 5minutes to gather ourselves for lunch since I was not expecting him here until 2pm.\n\nWe headed to the Grand Buffet @ MGM for lunch around $20 per person. BIG MISTAKE! not the price, but the food! The buffet selection was not GRAND more like BLAND!! The food was cold and lacked variety, certainly not what I expected from a Resort.\n\nAround 3:30pm I checked back into my room and WOW THE HORRIBLE SMELL OF CIGARETTES WAS STILL THERE! and It wasn't my imagination, but the smell was worse AND THE MAGICAL SHIT BOX WAS STILL THERE! (this box was only suppose to be in my room for 40minutes-1hour max) I thought maybe we could tolerate it considering the view was nice. 10 minutes later my Ant was complaining about her respiratory system and I called the concierge to see if there was something else we could do. They said they could switch me from the 27th floor to the 17th floor. I thought \"Really? your going to drop me 10 floors? I could've paid $40 dollars more and have a junior suite at The Signature Towers then put up with this bullshit at the Grand Towers.\n\n4:30pm I took all of my luggage and headed downstairs to the concierge where I told the manager that I wanted my money back, I no longer wanted to stay in this hotel and that their service is horrible. They clearly were neglecting me and switching me to whatever was most convenient for them and I've had enough. I told her that I checked in a little before 1pm and I had been dealing with my room situation for 4 1/2 hours which was unacceptable and clearly unprofessional.\n\nShe gave me the most fake courtesy speech that sounded like it came straight out of her ass. \"All of our guests are important, just like you.\" And blah blah blah. If I was important to you, I wouldn't have to deal with this hassle. she offered a room on the same floor same view different angle, I looked at my aunt and felt terrible so I accepted.\nThe room was like our first room but without the horrible smell. This should've been our first room.\n\nI didn't have much time, and could only stay in Vegas for 1 night. I had plans of enjoying the pool side for an hour or two which I didn't get to do. The only thing we did do was visit Cesar's Palace 'The Forum Shops' before check in at MGM GRAND and The Cirque Du Soleil show KA at 9:30pm.\n\nThe KA show was spectacular, truly mind blowing and gave me a memory that will last a lifetime. MGM GRAND also gave me a memory that will last a lifetime:  I'M NEVER STAYING IN THIS HOTEL AGAIN, I WILL NEVER RECOMMEND THIS HOTEL, THEY LEFT ME WITH THE FEELING OF BEING PUNY AND NOT WORTHY OF PROPER SERVICE.\n\nMGM GRAND, I hate you. Ka was the only thing you had to offer that made my horrible stay a bit better. I will never return to your hotel under this management!\nI wasted 4  1/2 hours of my time, of my life when I could have been laying by the pool or at the spa enjoying my 1 day vacation in Vegas. Thank you for the memories.\nOH AND TO TOP IT OFF-  AS WE'RE CHECKING OUT OF OUR ROOM AT 4AM, OUR NON SMOKING HALLWAY REAKED OF CIGARETTE, AND WE SHARED THE ELEVATOR WITH A PROSITUTE THAT WAS STILL PUTTING HER CLOTHES ON. MGM YOUR STANDARDS ARE REALLY GRAND!