text: Been here a total of 3 times now.  As they say, three strikes and you're out!  Verona Chophouse is definitely OUT after my third visit for dinner last night!  I'm sad to say that, but 2 bad visits of 3 visits ends in NO WAY will I return again.  So, as a frequent visitor to Lone Butte Casino and Wild Horse Pass, they are kind enough to give me perks to come back to the casino (imagine that!).  One of the perks I get each month is $100 or so to spend on restaurants/food in the casino.  So, my fiancee and I decided to head out to Verona Chophouse a few different times, which I'll summarize here with the approx dates and experience we had on the 3 visits.  \n\n1st visit - Went for dinner.  Food was so-so.  Service was horrible (soooo slow) and atmosphere was nothing to comment on.\n\n2nd visit - June 2011  Food was REALLY good.  Had the filet mignon and my fiancee had the chicken parm.  Both were tasty.  The filet was juicy and soooo tender.  Chicken parm was a large portion and delicious.  Service was better than 1st visit (not spectacular, but not bad...) and we were given new hope that this could be a great place for us to eat, near home.  Also, there was a piano player and a singer there for a great ambience.\n\n3rd visit - Aug 2011  Went at 6PM and asked for a table for two.  Was told by the hostess that there was a 20 min wait.  No problem.  More gambling!  We came back 20 min later and were quickly seated, with the hostess telling us the waitress was REALLY busy delivering some food and other things and would be a few min.  About 5 minutes later, while reviewing the menu, the water/buser guy comes by to ask what we want to drink and tells us the waitress is delayed and very busy.  Next up the manager comes by to tell us the same thing.  Um, now we are getting worried and looking around to discover how there was a 20 min wait when the place is empty??!  There were a total of 8 tables with customers and the rest empty.  We chalked it up to it must be they don't have enough servers.  We finally meet our poor waitress.  She was a bit on edge and stressed and I kinda felt bad for her.  At a few times I actually saw her RUNNING through the restaurant to get to the back and run a credit card, pick up food, etc.  So, we ordered fried mozzarella and crab stuffed mushrooms as appetizers.  I ordered the filet again because the 2nd visit here it was so yummy!  My fiancee ordered penne pasta with chicken and broccoli, but asked for no broccoli.  We wait about 10 min and then our waitress comes by to ask if we want our salads first because the mushrooms take longer to cook.  We said that's fine and so shortly after that, we got our salads (I had the house salad, fiancee had the ceasar).  Both salads were pretty tasty and probably the best part of the meal.  Appetizers come out 10-15 min later.  The mushrooms were not fully cooked and were nothing special.  I really think they were frozen pre-bought from Costco that they baked in the oven.  My fiancee said the fried mozzarella tasted like fish, but I didn't taste any, so not sure.  Maybe they used a fish fryer for them?  Waiting..waiting...waiting for food.  Meanwhile, another table of 2 gets seated in our waitresses section.  She keeps walking by to serve them and telling us that it will be just a little longer as they are waiting on the filet.  About 10 min later (now about an hour into dinner...way too long for this dead place!) our food entrees arrive.  Looks like my fiancees meal is the wrong order and she confirms it is!  She did admit it was her own error and she put in the wrong order.  So now he's left returning his entree to wait another 10+ minutes for the correct entree.  Meanwhile, I'm anxiously awaiting my first bit of filet.  Blech.  It was overcharred on one side (which the chef hid by placing that side on the plate so you couldn't see it!) and had no flavor.  The broccolini was cold and what were supposed to be potato fingerlings appeared to be rocks.  Seriously.  Now she brings out the correct entree for my fiancee.  We know that the check is going to take 30 min for her to produce, given our experience thus far, so we ask for the check and tell her we are using the casino vouchers I get, as a perk.  She comes back about 10 min later and says she needs to check on something with the vouchers and should just be a minute.  10 more min later the manager (who was doing NOTHING but yelling at everyone during this whole dining experience...shouldn't she be running food and actually helping them??!!) came by to see if we needed anything.  Luckily, we didn't answer what we wanted to say!!  Told her we needed the vouchers done so we could leave.  Said it will be just another min.  The waitress returns 3-4 min later and says we're good to go.  THANK GAWD!! \n\nSo, third time was not a charm and neither is Verona Chophouse.  Even if it's FREE (like our meal was) it's not worth the time or effort!  Keep gambling but don't eat here.