text: I have to give Burger 21 only two stars for a couple of reasons. First, service. Despite there being at least 15 staff members, service was slow. My friends order came out 11 minutes before mine did. The owner clearly saw that we had been waiting a while for the second burger, but he just asked a staff member to check on it rather than find out himself. It wasn't busy as we went around 1:30 pm. Second reason I am disappointed was I ordered my burger without cheese. When my order finally came out, it was clear they scraped off the cheese. I could still see melted cheese on it that had been wiped off. It could have been they reused the same bun and toppings and made a new burger patty, hence the long wait...but either way there was cheese on part of it, then wiped off. I did inform the owner who apologized and gave me a $5 off coupon for my next visit. For a burger that was $8 without fries, this was somewhat insulting especially after he informed me the cook made a new burger. Either I was lying or he was. They offered to make me a new one but I wasn't wanting to wait another 15 minutes. After all was said and done, I ate less than about half the burger as it was very soggy and I was ready to just leave. The $5 coupon isn't enough incentive to get me to try it again. That's a shame as I was hoping it would be a great neighborhood joint like Fired Pie next door is.