text: The staff that was working on the night of August 31, 2014 was extremely rude to us.  I am a very cautious and aware individual and as we approached the bag checking area I noticed that there was a couple getting rowdy and being obnoxious with the High Roller Crew.  While we were trying to take pictures, this same group of people was spilling their drinks all over the green screen and causing havoc at the bar area. So, based on the fact that I PAID for this experience, I did not want to ruin our unique occasion by being on the same observation cabin as that group. While we approached the staff as politely as possible about waiting for the next cabin or even going to the next waiting area the staff was extremely rude saying you can wait downstairs. Not realizing that she was just being sarcastic about the situation, implying that we could just leave.  Then \"RACHEL THE SUPERVISOR\" approached us in the most inappropriate and aggressive manner, immediately saying you need to keep it moving or I will call security.  If the experience to the High Roller was FREE, I could understand being treated with such disrespect.  Now i'm not sure about you, but if I am a paying customer of a business, I expect to be provided a service and If I see an oppurtunity to avoid a bad situation, I am gonna take it.  Throughout our entire vacation, we were infatuated with the oppurtunity to experience such an amazing landmark.  Unfortunately, RACHEL THE SUPERVISOR and her outstanding colleagues treated us with such disrespect and their failure to handle the situation has ruined our families entire experience at The High Roller. Thank you for the experience.