text: Worst experience ever! First my wife had to wait for over an hour and a half for valet parking because the hotel self parking was closed for construction. The additional parking was 2-3 blocks away and she didn't feel safe walking with the kids a night past the ghetto area behind the hotel. Then I arrive the next day, only to be told by the front desk that due to security reasons they can't issue me a key. My name is on the account, my ID matches the name and address on the account but since my wife checked in, she can only get a duplicate key. Seriously. How often does a spouse fly into Vegas to meet his family. Probably happens daily. But all they could hide behind was \"security reasons.\" They made no accommodations to my wife's delays checking in or parking or my inconvenience getting into my room. I will never stay here again and am trying to check out today and get into another more reputable hotel tonight for the rest of our stay. Email Guest Services Manager Malinda Nevill at mnevill@caesars.com if you shared these poor experiences like us. Don't waste your money here. Hopefully with all the new construction happening they repair their guest service and review what customer service is. \nDon't stay here!