text: Wow, a lot changes in 5 months. I gave 5 stars back then but with this new ownership, not this time.\n\nOrder my usual and was told it would be 20 to 25 minutes. So I headed over at 30 minutes and was told by (Darrin I think) said that my order just came out and he'll go get it. So I waited 10 more minutes while he and a driver were chit chatting in the kitchen to get me slice and cheese sticks. When he finally handed my order to me, he offered no apology.\n\nOnce I got back to my office the order was not correct and the slice was cold. I gave them a call and Darrin tells me he's the manager, so I told him the problem. Again no apology, he just starts whining about being the only person back there with 4 orders. I explained to him getting a slice out to a waiting customer makes sense since they cool off faster than a full sized pizza. This clown goes on to tell me how difficult it is to work back there by himself and I must never have worked in the food industry before.... well, jackass, yes I have, for many years and I learned two things- how to prioritize and how to offer great customer service. \n\nSo in trying to find a real manager to speak with I called the Val Vista store, the young ladies there had no idea what to do so they told me to call Nicole back at 5. \n\nTo the owners of these franchise locations- you need to do some in depth training of your staff on a variety of issues.