text: On several occassions, I have reieved awful customer service from this Lowe's Home Improvement. Whenever I ask for a product, these \"employees\" don't know their products or if they have them. Recently, I called to see if they had a certain product, I was on the line for 30 minutes and this guy tells me that they do have it. I drove down only to find out that they don't have it. I asked an employee, he was very rude and didn't even know what the product is eventhough I told him and described it! I even said that on the website, it was available.