text: This hotel looks cool. The rooms look modern and the pool gives you the benefit of looking like a modern vegas pool without it being packed and costing a lot of money.\n\nThat being said, the customer service at this hotel is appalling. It is very clear that no one working there wants to put any effort into meeting your needs. I called ahead of time and asked to get adjacent rooms, but the person on the phone basically said that someone else in the hotel assigned rooms and they were unable to until we checked in. Our flights got delayed the first night and when we arrived we were informed that there were no more queens available (even though I booked 2 rooms with 2 queen beds, with 4 guests per room, and had called earlier that day). We were forced to take king beds, and the person checking us in told us to come by in the morning and we would be moved to queens and comped for the disservice. My sister called in the morning and was told by someone that there were no more queens available and there was nothing they could do for her (even though the guy promised us the night  before...). Meanwhile I went downstairs and was lucky enough to get someone who changed our rooms to queens. Of course there was no comp (even though this was promised to us before) and barely an apology for the s*** night of sleep we all got on the floor/sharing a bed a with 3 people.\n\nThe rest of the weekend was filled with similar experiences of customer service. it was common to walk by the front desk and see a line of 10-15 people. Personally every time I stood in a line of THREE people it took them at least 20 minutes to help us, so I really felt sorry for those people. (it was rare for them to have more than 2-3 people working the front desk... laughable). Their computer system also appears to be one giant joke and was the main reason everything took so long. We requested a towel for our room and it took them over an hour to get it to us.\n\nOverall, the hotel is physically nice, the staff in the breakfast place was awesome, but man the customer service of the main hotel staff was just appalling. Expect to be treated like you don't matter.