text: We recently stayed at the Encore for 3 nights as a part of a packaged deal which included a 3 night stay, 2 tickets to La Reve, and a $25 dollar slot machine credit (which I promptly lost in about 20 minutes).  \n\nOverall, the hotel was very nice.  The lobby and casino decor is very gaudy, as is the Wynn, but since that's what they're going for, I won't hold it against them.  The hotel rooms and hallways were lovely.  Our room was beautiful and comfortable, although the view of down town Las Vegas left a bit to be desired.  Don't listen to those warnings from the front desk about noise from the club.  Get the view of the strip and wear some earplugs.\n\nThe pools were fantastic.  Very beautiful and plenty of chairs to be had.  If it hadn't been so hot we would have stayed out there longer and rented a cabana, of which there are tons.  The casino itself was nice, and smelled good, which is an accomplishment, but not much different than the other hotels in this class.\n\nAlthough the hotel was nice, our customer service experience was a bit disappointing.  When we checked in, we were offered a selection of about 5 available rooms.  When we chose one on the 34th floor, we got our keys and headed up.  Upon arriving, we noticed a $20 bill and some change sitting on the desk, and then an open bottle of lotion on a table, and when I looked in the bathroom and saw multiple personal belongings on the counter, it was confirmed - the Encore front desk had checked us into someone else's room!  Thank goodness those poor people weren't IN the room when we opened it up.  And thankfully we are honest people and didn't steal their belongings!  \n\nWe immediately grabbed our things and left to tell the front desk that they had checked us into an already occupied room.  The woman at the front desk acted flustered and irritated (not really apologetic though) and offered us an upgrade to a panoramic suit (over the regular suit we had booked).  It was basically the same exact room on a higher floor, which afforded me a better view of the Riviera.  Great. \n\nWe also inquired about using the gym.  Your choices are 15 bucks a day per person, or pay the resort fee for all nights you are staying, which was $67 dollars in our case.  No, thanks, that's TWICE what I pay for my monthly gym membership!  Considering how expensive this hotel is, you would think the guests at the Encore would be allowed to have full use of the facilities offered without paying extra.\n\nI also agree with some other reviewers that the food options at this hotel are a let down.  $3.50 for a small black coffee and 4 bucks for a croissant is not the best way to start your day.  We wound up walking across the street to Fashion Show mall for several meals for better dining options at better prices.  I suppose I can include close proximity to the mall as a plus.\n\nAs a side note, La Reve was completely amazing, and whether or not you stay at the Encore, it is definitely worth seeing!! \n\nOverall, the hotel was nice, and as long as you don't mind spending a lot on your trip, you will have a great stay.  Well, if they don't let strangers into your room, that is!