text: No stars. I took my NYE dress in right out of the box. It had a bow attached. When I went to pick it up, they had creased the bow into what I can only describe as looking like one of those Chinese folding fans. I asked them to steam it to get the creases out and was told they couldn't until tomorrow at 7am because their machines were turned off. This happened at 5:30pm and they're open until 7pm. I explained I work 7am-3pm. They said they close at 1pm NYE. Basically they were too lazy to fix the mistake by taking 5 minutes to steam it. I asked them to work with me on their price and was told they could only take $1 off. On top of all this, they're definitely higher priced than Polo cleaners down the block on Silverado Ranch. Now I'm stuck trying to figure out how to fix their mistake on my own dime and time.