text: I REALLY want to recommend this place. If you could figure out a way to just get their delicious food with no issues or dealings with the ownership, I say go for it. However, they happen to have the *worst* service I have ever seen. While the servers themselves have always treated me with respect and have been quick to get the right food, the owner is definitely *not* customer-minded.\n\nI regularly go here with my brother for lunch and on occasion with my wife. There have been a few occasions -- out of 20+ visits to this place -- where there was some kind of problem and we were treated with complete disrespect.\n\nCase in point: today, my brother took someone out here for their birthday. As he went to eat his last piece of sushi, he found a big, long jet-black hair. His server was there and he politely asked for a replacement piece. She agreed and apologetically left him. After several minutes, my brother threw in some money in the tip jar and noticed his server near the back by -- presumably -- the owner.\n\nHe mentioned the piece he was waiting for and the server said she wouldn't be able to replace it. Surprised, he tried appealing to the owner and she spat back: \"You can't eat your food and then ask me to replace it\". An argument ensued where he defended his right to hair-free sushi and told her that the server saw it (removed the hair for him... a health-code violation perhaps?). The owner then yelled at the server for \"not telling [her]\" to which the server responded \"well it could have been his hair\"!\n\nThis continued while in front of the birthday guest as they flat-out refused to replace the piece the server took with something fresh (and hair-free). I have to say I was completely floored that this kind of experience exists anywhere in this country with litigation, health departments and in the online world we live in.\n\nClearly this is ABSOLUTELY ATROCIOUS customer service (this wasn't the first time). They are the only Japanese/sushi restaurant in town and again the food is -- for the price -- absolutely fantastic. However, until they up their service game, I can't recommend the place. These guys owe my brother big. I've also recommended he put in a complaint with the local health department.