text: After reading all the negative comments about their customer service I was apprehensive going in there this afternoon. But I've shopped at their London and Swiss stores and love the brand. I must admit all those fears came to naught. All the girls were very helpful. Especially the girl in the changing area. She helped me diligently for the almost 2 hrs I was there. All the staff were most helpful and prompt in checking for sizes. Great experience overall!