text: Customer Service FAIL: I called ahead EXPLICITLY to request 2 queen bed.  When I arrived, I was told that was not possible with no more availability, and I should've called ahead.\n\nRenovation FAIL: The bathroom that we had has no tub, but an open Euro / Gym style shower area, which is fine.  Only if that area is not built higher than the rest of the bathroom floor.  Every time we shower, we get an instant flood in the bathroom.