text: I only wish there were a way to give 0 stars.\n\nAfter having had two incidents with Ontrac not delivering packages I ordered from Amazon a couple of months ago, today they failed to deliver a package on the second day of a two-day delivery window.  Amazon had the expected delivery date on Saturday (today).  When I checked the Ontrac site, I saw that the expected date was Monday.  I called Ontrac and spoke with the representative there who told me that he would look into the issue, verified my phone number, and told me he'd call me back.  He didn't.\n\nThree hours later I called Amazon.  The customer service representative was very helpful and told me she'd contact Ontrac.  She came back on the line to inform me that Ontrac told her that they don't deliver on Saturday.  I told her that they most assuredly did - and that the representative I had spoken with before had told me that my package was marked for Saturday delivery.  She called back to Ontrac and then came back on the line almost in tears - telling me how rudely she had been treated by the folks at Ontrac, apologizing on behalf of Ontrac and Amazon, and telling me that she would escalate the matter at Amazon.\n\nI then called back to Ontrac and got the same person I had spoken with before, telling him that I had a specific deadline and delivery promise on the merchandise I had ordered and that I would pick the package up at their facility if needed.  I was promised a call back within an hour.  I never got one.\n\nI will be following up with Amazon this coming week both as a customer and as a shareholder.  Ontrac diminishes the value of the Amazon brand and makes me less likely to buy their products.