text: My social group, Fred's Playland traveled to the Mesa area to tube on the Salt river. We chose the Cracker Barrel for breakfast but never got the chance to sample the food. I made a reservation for a bus load of 42 people with Michael the manager. This reservation was made 3 weeks before our trip. Reservation was confirmed 3 days before our trip, and re-confirmed the day before our visit. I called with a 30 minute heads up and was told they had no room for us and we would have to get in line with our 42 people and wait for available tables. I asked for the manager and was put on forget not once but three times.\n\nFinally I went to plan B and called Golden Coral. They were more than happy to make space for our group and even gave us our own dining area and servers. I give a big thumbs down to Cracker Barrel. This type of custoomeer service is totally unacceptable. It would have been just as easy to say they didn't want our business to begin with. They not only disapointed a customer, they disapointed 42 in one shot. Lack of customer service only ends up with lack of customers.