text: Poor customer service. Three people in the store, two employees working on packages and one standing at the counter doing nothing. The one at the counter asked me how she could help me. I asked my question about the package I was picking up and she said it wasn't there. I explained it was coming from another FedEx store, she looked under the counter and again said it wasn't there. I explained it was supposed to be there at noon (an hour and a half ago). Nope... not hear yet. I would have expected her to say... Let me check on that for you. What store did you place the order with? Nope... I had to sit there and look up the other stores number and then make the call right in front of her. I guess picking up the phone wasn't in her daily job duties... nor was exceptional customer service explained to her either. This is the exactly the reason why UPS will always be a better company than FedEX.