text: My first visit tonight will be my last. Took over an hour to get a table that had been promised to be ready at 8 PM when we called to confirm at 7:30 PM for a party of 12. We didn't get seated until more than an hour passed and when seated no one came over to take drink orders. I had to go find someone for a waitress. The food took more than 30 minutes to arrive and by now it's past 9:30 PM and half the restaurant is empty. The manager came to table to apologize for the amateur service and she said she'd comp some meals or at least parts of the meals. NO SUCH COMPS WERE GIVEN and an 18% gratuity was added to all checks. I've visited many restaurants in Charlotte in 24 years of living here but this is among the top 10 worst experiences I've ever had. My impression is that no one on the staff really cared what happened to us and the manager's attitude pretty much cemented that view.