text: You can use the Remote Assistance offered in the Microsoft Messenger, please follow these steps:\n\nThe Remote Assistance feature allows one person in a conversation to give permission to another to take control of a computer to fix problems or change settings. The feature does not allow someone to take control of a computer without an invitation from the person using the computer.\n\nIn the conversation window, click Activities. \nUnder My Activities, click Remote Assistance. \nAfter the invitation is accepted and both computers are connected, the person you have asked for help must click Take Control at the top of the Remote Assistance window to start using your computer.\n\nTo regain control of your computer, press ESC or click Stop Control. \nNotes\n\nOnly one person can control the computer at a time. \nWhile using Remote Assistance, you can type messages, talk (using the voice feature), and send files in the Remote Assistance window. \n\nTo use this feature, both computers must have Windows Messenger installed. Windows Messenger is included with Windows XP, and works in conjunction with MSN Messenger. \nWith Whiteboard, you can draw and type simultaneously with someone else.\n\nIn the conversation window, click the Activities button. \nUnder My Activities, click Whiteboard. \nAfter the invitation is accepted and both computers are connected, the Whiteboard opens on both computers.\n\nStart drawing. \nTo preserve the contents of the Whiteboard, click Lock Contents on the Whiteboard View menu. \nTo end the sharing session and close Whiteboard, click Close on the Sharing Session window. \n\nNote: \nTo use this feature, both computers must have Windows Messenger installed. Windows Messenger is included with Windows XP, and works in conjunction with MSN Messenger.