text: "One-liners" won't cut it.  The drivers who abuse your employees will continue to do so, unless they are told that their conduct toward your employees is unacceptable, and that you would rather lose their business than to subject your employees to that insulting behavior.  "One-liners", retorts, or  quips  will make the driver(s) think that you or your employees are flirting with them,   which will only encourage the unacceptable behavior. \n\nIn addition, by failing to stop such behavior, you are in fact condoning it and opening yourself to a "hostile work environment" lawsuit.  \n\nCan you afford a million dollar settlement, to keep a driver's business?