text: Ok, first off, uninstall mobile phone tools and lets start from scratch.  install the mobile phone tools cd.  DO NOT PLUG IN THE USB CABLE OR CONNECT YOUR PHONE! Once the cd is installed, then run "live update".  For step by step instructions on how to do that including screen shots, please click here: http://motorola.custhelp.com/cgi-bin/motorola.cfg/php/enduser/std_adp.php?p_faqid=5526\n\nOnce that is complete, connect your usb cable and phone when prompted.  \n\nYou should see your phone on the screen, and it should also recognize your phone.  There are further technical troubleshooting tips here:\nhttp://direct.motorola.com/hellomoto/Motosupport/source/AdvancedMobility_PhoneTools.asp\n\nYou can also call Motorola toll free at 1-866-289-6686 for support should all else fail (please try to call them from a land line or other phone than the RAZR, you will need to be able to connect that to the PC during the call).  If all the software is installed properly and it is connected properly, try putting it into another USB port.\n\nIf all that fails, maybe its a bad cable.  Contact the place you purchased it from and let them know.  Give them a chance to replace the cable.