text: Hi. Please let us know what sound quality refers to... does it mean the noise is too low? Do you hear an echo? Or is it choppy...\n\nNoise too low -- Check Equipment and software Sound Volume \nEcho - Purchase a headset (seperate mic and headset) or lower speaker volume\nChoppy - Are you on broadband? If so, quit Skype and reload after 15 seconds\n\nHope that helps...\n\nAmperorDirect.com