text: I use to work at Quicken Loans and worked leads.  Basically calling people that submitted info on websites such as getsmart.com or compareinterestrates.com.  Once of the biggest problems I had was overcoming the dis-trust.\n\nMy answer is simple:  research the company.  Ask if they have a website, then check them out through the state licensing board.  All lenders and brokers need a license to work in each state.  \n\nJust because a company is small doesn't mean they won't do a good job, though, so please keep that in mind.  You can usually get a much better deal working with a small broker than a huge direct lender!