text: Without more details, this is tough to answer. I'm guessing your problem has to do with Outlook since you referenced Office XP. Within Outlook, there is a setting about keeping your email messages on the server. It could be that while you're downloading the mail to your PC, you still have a copy on the server.\n\nTo check this setting,\n\n1. Open Outlook\n2. From the Tools menu, select email accounts\n3. Select View or change existing email accounts\n4. Highlight the account in question and click the Change button\n5. Click the More settings button\n6. Click the Advanced tab\n7. In the Delivery section, there is a checkbox for "Leave a copy of the messages on the server"\n\nIf that is checked, that could be the source of your problem.\n\nYour ISP can also assist you in this and may be able to tell you if they  had any issues contributing to the problem.