text: Well that would depend on the type of claim you have, and where the file is being handled. Your best bet is to have  claim number handy, and contact 866-622-7296, M-F 7:00am to 7:45 PM, and Sat. 08:00am to 4:30 pm. But as a rule Allstate is going to start having all is mail sent to a centralized mailing point.