text: If you have not received an item from a seller, you need to start an Item Not Received or Significantly Not as Described dispute. Here are the steps:\n\nStep 1: The buyer opens a dispute. \nStep 2: eBay contacts the seller.\nStep 3: The seller responds. \nStep 4: The buyer and seller communicate.\nStep 5: The dispute is closed. \n\nHere is the how to file an Item Not Received dispute http://pages.ebay.com/help/tp/inr-snad-process.html\n\nIf you paid by credit card,  file a dispute with your credit card provider. If you paid by Paypal, file a complaint with Paypal through their Buyer Protection Program http://pages.ebay.com/help/tp/paypal-protection.html . If you paid by check and it has not been encashed yet, contact you bank and cancel the check immediately. \n\nIf you report the seller who does not send out the item you purchased, here are the things that could happen to them: http://pages.ebay.com/help/policies/seller-non-performance.html\n\nListing cancellation\nLimits on account privileges\nAccount suspension\nForfeit of eBay fees on cancelled listings \nSelling fee schedule adjustments\nLoss of PowerSeller status \nReferral to Law Enforcement