text: The psychology of the matter is this. Because when people are on the internet, there is no face to face communication. They can remain as anonymous as they desire. Hence such persons feel none of the inhibitions that are normally imposed by society on what is considered proper etiquette in conversation. Besides receiving rude words in return, there is no fear of severe consequences such as getting their face busted, nor do they have to see the facial expressions of the hurt they cause. Most people like this have poorly developed social skills to begin with. Either they are boorish cads, and their behavior is amplified by the nature of the internet, or they have pent-up anger that they are afraid to display in public, and lash out on the internet. People like this need to be dealt with firmly, but as the Scriptures say, "answer a fool according to his folly, answer not a fool according to his folly." In other words, expose such people as they fools they are, without resorting to their their tactics.