text: The integration of office information functions, including word processing, data processing, graphics, desktop publishing and e-mail. \nAll office functions, including dictation, typing, filing, copying, fax, Telex, microfilm and records management, telephone and telephone switchboard operations, fall into this category. \nAs you see, automation's functions, I am sure that you can see the importance of it in an office. I would suggest that email and internet research and so forth would fall into this category as well. It makes the job more effiecient therfore more cost effective