text: The nursing home should have the resident's advocates phone number posted somewhere in the building, usually listed with the residents bill of rights. If you can't find it and don't want to ask then call the state nursing home association or the state department of health. \n\nBefore you file a formal complaint I urge you to be asolutely sure it is the act of abuse and not something beyond the staffs controll. Nursing homes are notoriusly understaffed and busy especially during the night that accidents do happen for various reasons. Do you see signs of abuse in other areas or just this incidence? Do some investigating before making the complaint please! Until you have sent more than a few intermittent hours at a nursing home you can't possibly know what constitutes abuse and what constitutes mitigating circumstances. Trust me I know from experience!