text: RMA.  Basel (www.bis.org).  www.fdic.gov  try the OCC website.\n\nRMA is risk management associate.  FDIC will have rules and regs, but also exam manuals, as will the OCC's website.  Basel has good general banking ideas.  If it's small credit, you can find collection guidelines for the credit card providers online.  If it's mortgages, there are guidelines on Freddie Mac or Fannie mae's guidelines for seller servicers.  You can also find the fair credit collection act online, use your browser.  I think some of the larger banks have their policies online too.