text: Start with this book:\n\nWhat Management Is\nAnd Why It's Everyone's Business  \nby Joan Magretta\nISBN: 1861976453, 254 pages, paperback, published by Profile Books, 2nd edition, 2003 \n\nand then try this:\n\n12 Ladders to World Class Performance: How Your Organization Can Compete with the Best in the World\nBy: Drennan, David; Pennington, Steuart\nPublished By: Kogan Page