text: Simplest way: call technical support.\n\nWhen you call customer service and choose the option to cancel your account, you get transferred to a department called "sales".  Their job is to try and convince you not to cancel your account.  Their performance is based on how many members they "save".  Talk to them if you want to get a couple free months.\n\nIf you just want to cancel without the sales pitch, call technical support.  They have access to cancel your account and would be very happy to do so because their performance is based on call time.