text: first of all....are you calling all of their former employees to ask about previous preformance?  Second, are you, as an employer bringing enough training and mentoring to the program?  If not, the company needs to evaluate how to add more training....my company provides training on various topics every single Thursday morning.  Pretty awesome for a company of less than 30.  \nThird, test different selling scenarios during the interview....maybe do a round of interviews and then out of the top five candidates call them back and set up a "selling scenario"