text: load your pc in safemode. When you reboot your pc continue to press F8 and it will start in safe mode then scan your pc with avast or norton to get rid of it. If that doesnt work then the only other option you have is to reformat your pc which is simple just remember to save your Favorites folder and any other folder and music you wanna keep otherwise they will be gone. Good luck Further question email me page_12001@yahoo.com