text: this worked for me. CLOSE everything before you start. 1st click on START, then click on SETTINGS, then click on CONTROL PANEL, then click on HELP(at the top), then click on RESTORE COMPUTER. Pick a date that is BEFORE the date that they say you downloaded their BS.once you do that, everything that was downloaded after this date will be "erased/deleted".so you might have to download some things again.