text: Your keyboard settings are set to "US" and you're using a "UK" keyboard. On UK keyboards, the double quotes are obtained by pressing [Shift]+[2]. In Windows XP, to change to UK keyboard, click the [Start] button, go to control panel, (you may have to click settings, then control panel. Double click Regional & Language options. On the Languages tab, click the [Details] button. Click [Add] to add the "English (United Kingdom)". Make sure this is also set as your default input language.