text: I do hope that you're referring to phone technicians.\n\nPersonally, I avoid telling customers to reinstall as much as possible. There is absolutely no reason why anyone should need to reformat their machine over a virus. Absolutely none.\n\nViruses are the easiest to blame though because everyone knows what a virus is. If a phone tech tells you that you have malware or spyware, it's going to raise a lot of questions from you about removing it that he may not be capable of answering.\n\nPhone techs are paid by the call btw, not by the answers given.