text: What are you talking about? Theres already outsourcing going on and most of the ones that are creating this outsourcing are the people from India.\n\nSoon big companies will realize that customer satisfaction is more important to a company. Communication is key when it comes to servicing costumers. When a costumer cant understand what the heck the support person is talking about and if there is a language barrier, then it will turn costumers off. Big companies will realize that spending money on some BETTER sources for costumer support will be key to their business. \n\nI hope we get rid of outsourcing.\n\nI hate it when I'm on the phone with a tech support and they cant speak a word of english...or their accent is so bad, it just angers me more. I refuse to buy their product again if their customer support is THAT bad.