text: You can click on the help button on your MY COMPUTER icon.\nFrom there you can find the phone number for "LIVE HELP".\n\nYou can call your internet service provider and they will tell you if it involves logging on.\n\nIf you come across the bar where you enter a password you've forgotten, just type in anything.  This will alert them that you have forgotten your password.  You will see the question in red pop up, asking, "Have you forgotten your password?"  Click on the little place that says YES.  They will then come back to you instantly, telling you to go look in your mail.  They Email you, your password.  Some just Email you a hint as to what it is. It happens fast.  You just go immediatly to your inbox, right then, and there it is.\n\nSome companies are more accomidating than others.  Not to worry.  Someone will help you out, even if you have to Email them and tell them about it.\n\nI think that has happened to all of us at some time or another.  I couldn't say about forgetting your pets name though.\n\nSome sites require you to enter a different password, just for them and it can get confusing after a long time has passed.  We end up with a dozen passwords.  Some require you to have a certain amount of numbers in them!  I think it's rediculous.  We tend to forget passwords we thought we would remember.\n\nIt is a good idea to keep a notebook for just such things.\nWrite down all passwords and any sub passwords you have entered and write them down immediatly and who the passwords  are for.\n\nI write EVERYTHING down in my notebook, just in case I forget.  It has come in handy many, many times.  I even include instructions on how to perform certain tasks.\n\nI hope I gave you the information you needed.  \nGood Luck!