text: An organization in which well-managed human diversity is woven throughout all functions and levels is better able to meet the major business challenge of the 21st century--the need for adaptability. Organizational adaptability is necessary for success in a business environment characterized by the proliferation of markets across a wide spectrum of national, cultural and ethnic boundaries in the U.S. and abroad and by increasing competition everywhere. \n\nDiversity in Business: Highlights\n• Diversity optimizes the willingness and ability of all employees to contribute to business success. \n\n• Demographic trends indicate a workplace of the future comprising ever more human differences. \n\n• Diversity differs from affirmative action in its emphasis on qualitative, not quantitative, goals. \n\n• Research shows that heterogeneity contributes to productivity and innovation in working groups. \n\n• Diversity training reduces stereotyping, prejudice and cross-cultural misunderstandings. \n\n• A "culture of inclusion" requires institutional openness to diverse styles, ideas and perspectives. \n\n• Diversifying a firm's leadership is indispensable for attaining the long-term benefits of diversity. \n\n• A diversity audit is an excellent first step in planning organizational change to support diversity. \n\n• White male backlash is a significant challenge to diversity. White males cannot be ignored. \n\n• Adaptability is vital in this era of business globalization. Diversity enhances adaptability.