text: hmmm sorry person above me.  have you ever had an iPod?  just a question..  anyway\n\ni have had that happen to me twice.  my advice:\n\ntry everything at www.apple.com/support/ipod/\nif nothing works then you can ask for help here:\ngo here:\nhttp://discussions.apple.com/index.jspa\nor\nhere:\nhttp://www.ilounge.com/index.php/help/\nfor help.\n\nif that doesn't work, try:\n\nservice it thru apple.\nhttp://depot.info.apple.com/ipod/\nthey will make everything free if it is under warranty, they ship a box to you, you put your ipod in it, then you ship it, they get it and tell you when they get it and when it was fixed [mine was within a couple of hours], they ship it back to you free of charge.\n\nnow if you aren't on your warranty or just don't want to have to deal with all that. go to your local apple store and trade your ipod in. i have done this twice, and i have also shipped mine to apple.