text: The importance of quality is a tough topic...could you go somewhere along the lines of the importance of teamwork in order to ensure quality.  I know of tons of team building games.  I good resource would be Kagan.  I think if you search Kagan team building activities in the Internet you may come up with some ideas.  This can provide activities for you workshop that keep participants engaged, learning about each other, and staff strength and weaknesses.  It is designed for in classrooms but will work well with adults.