text: May I strongly suggest you do not use these tools? As someone with experience I can tell you these tools are a way for the provider/author to make money. Your reps, however, will not learn. Some will resent it, others will be happy just not to be working/at their job.\n\nThe best training is always having them practice their art, monitoring them and providing peer/supervisor feedback and creating a positive environment where the reps are happy and therefore motivated.