Canadian and many north American banks are far behind on automation, so this kind a news we will likely see more often. Technology and efficiency wise they are about 20 years or more behind, but charge an arm and a leg to their customers, fattening up the executives bonusses. Most of my business banking I do abroad, I save on average 3% on a transaction of 1 million CAD, and I do not need all kind of accountants etc. as it is completely automized and linked to my ERP system ( implemented in europe for a third of the price btw)