A new ombudsman! Sounds like she takes her job very seriously. We are lucky to have in this state a investigative unit independent of the State departments. 
It is really hard to believe that correctional officers would be cruel enough or lazy enough to impose, without authority, acts of violence that are cruel and unusual! 
I am sure being a prison guard is one of the most dangerous jobs to have. The job stress must tremendous but I would have thought that pre-hire security and background tests have been provided. For the prisoner guards who don't care, they need to pursue a new career.
I wouldn't be surprised to learn that he had evidence linking him to previous murders from his bloody clothes and external injuries.