it matters not at all if you are an "important person". what matters is that you paid for a certain service,product, whatever and did not receive it. what other industry can decide to NOT provide you what you paid for and get away with it? if you hired a company to paint your house and the company didn't like the color you picked and painted it a different color--that would be okay? if you don't get what you PAID for,would that be acceptable to you?