Your insights into the individual's behavior, the overriding motive on the part of the airline employees - "[doing] right by the majority of its customers" - as well as my own reasoning for my comments, are beyond amazing.   Very creative.   

I agree with you regarding projection, however, and we all reveal ourselves in the things we say about others, especially when speaking *to* others and defining them.   

Lars, you couldn't demystify anything for me.   You can't eat my intellectual, informed dust.