We are accustomed to thinking about infrastructure in essentially physical terms. Roads, hospitals, airports, pipelines. Even the internet, somewhat less physical in its occurrence to its users, comprises a lot of physical elements. Key megatrends of the past decade are reducing the physicality and increasing the complexity of this infrastructure and its use. A case in point is that the transportation network companies (TNCs) have added road congestion to, and reduced transit use in, many municipalities in North America.  The effects of digital technologies are new, growing and show no signs of flagging.  We cannot plan for the second quarter of the 21st century using mostly the same logic and tools as we used to plan the last quarter of the 20th century.

Simply incorporating big data and including resilience planning is not enough. We need to start managing digitally, as well. Consider the case of surface transportation of people...