we should all ban flying with Air Canada and book with anyone else.  It is only then will they learn wwho is the customer and what respect and service mean.  why the heck should we add to their fat pockets when they treat us like crap.  remember, let the buyer beware and let the shareholder install some lacking oversight. Serves them right.  Until they learn a lesson, this will continue. Fire the CEO. it all comes from the tone from the top which is clearly at issue.