text: May I suggest another factor to measure: how well their website works and how responsive they are when it doesn't. TDW fails. For two days I've tried to access their fixed income page using the same two browsers as usual. All I get is an Error number or a message to "try again later". I sent an email many hours ago to which I have yet to receive a reply, and I phoned and waited on Hold for 15 minutes after which I gave up.