text: With the thought that the Dr. Dao incident on United initiated waves of discontent, irritation, and a sense on entitlement, I prefer the airlines remain strict in managing every flight.  It is okay that I don't have any rights when I board an airplane.  I want to get to my destination safely.  People complain about the leg room.  Well, we all have the option to purchase seats in business and first class if we wanted more leg room.  Deregulation gave us lower fares, but it also meant fewer services that are not profitable, and a charge for services that are profitable.