text: Given the customer service transcript. Pick two most likely issues from below and generate a customer service sentence to ask the customer to clarify:
  
  
  
  {account,
  gift card and promotion,
  payment issues,
  prime,
  feedback for amazon,
  feedback for carrier or driver,
  feedback for seller,
  device,
  order and content,
  subscription,
  item not received,
  item not shipped yet,
  item received not as expected,
  item received wrong or missing,
  item return and refund,
  item to be ordered}
  
  Agent: 